Card Solutions. More than a system. An entire solution.

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2 More than a system. An entire solution. There are plenty of companies that will offer to improve your card processing by selling you clever software. We re one of them and with our Base2000 application, we can offer you one of the world s leading card processing applications. However, FIS Card Solutions is about more than just great software. We go beyond technology to offer a total solution that gives you incisive answers on every aspect of your card processing business. We ll talk to you about the sort of business you want to run, whether that s cards, loans or loyalty programmes. We ll look at the way you recruit customers and market to them. We ll help you make sure your customers are the people you want to do business with. And above all, we ll help you find ways to give them the great products and services that will keep them loyal. No problems, no limits, no end to our service We re as flexible as you want us to be. Bring us in at the very start of setting up a card, loans or loyalty service, and benefit from expertise that covers everything from customer selection, to transaction management, to fraud detection. If you want to move straight to implementing the system that makes it all happen, that s fine too. You can choose to have us host Base2000 for you, or simply take the software on license knowing there s support if you need it. Whether you operate in one country or several, our solutions are totally scalable. And if you want multi-entity, multi-country processing, we can support you with a single global implementation of Base2000. With centralised hosting and multi-lingual support from our centre in the UK, we can offer multi-national organisations real economies of scale. Flexible billing too FIS Card Solutions runs a flexible business model. We listen to your requirements, aspirations and current challenges and work closely with you to create the most appropriate commercial agreement for both of us. It s an approach that allows you to link your costs to the business model that best suits your organisation. Base2000 takes care of everything Base2000 has been one of the world s leading card processing systems for decades. Now operating in over 20 countries, Base2000 processes over 70 million card accounts worldwide. But we can t afford to rest on our laurels. At FIS, we re constantly refining Base2000 to meet future needs in the last five years we have invested in excess of $50 million in Base2000, and we will continue to invest in the future, to make sure it retains its leadership position. The principle behind Base2000 is to create software that leaves you free to get on with running your business. Customised workflows take care of managing tasks in account processing, merchant processing and collections. And the system interfaces seamlessly with external applications, in real time. Speed We know that speed is of critical value in card processing. That s why we have designed Base2000 to be quick to implement usually taking less than a year and sometimes as little as three months. Once you re up and running, you ll be able to launch new products in a matter of weeks and adapt existing products in days. Even better, you ll be able to make those changes without rewriting lines of code or spending a fortune on extra IT staff. 2

3 Simplicity Despite its undoubted sophistication, Base2000 is a triumph of simplicity. Simple, because the software is designed to be easy to use, whether you re creating new products or dealing with customer accounts. For product developers, the software is richly parameterised so there are no code changes to be made when launching or adapting products. For customer service staff, Base2000 has a user-friendly presentation layer that makes dealing with cardholders easy. The ServiceView user interface is simple to navigate, can be customised to your needs and can display messages in any local language. So you can give your customers and your staff an easy way to work. Designed to put customers first One of the real benefits of Base2000 is that the software is designed to let you view customers as individuals rather than as a series of different accounts. For example, a customer with three cards can simply be sent one statement instead of three. Or a loyalty programme can be run easily across a variety of cards, maximising your risk management and crosssale opportunities. The software translates user-defined business requirements into system processing rules, so there s no need to involve your IT department with endless system changes. Utility or licence? You can choose from a simple licensing arrangement that includes software maintenance with business and technical training, to a fully outsourced service. The great advantage of having FIS host Base2000 is that there are no limits to the volume of business you can take on. We operate the software and hardware, give you full development and application support, provide consultancy and can even run your front and back office. A total solution Our service goes beyond technology. Experienced consultants make sure you get a solution that s right for your business. Based on Base2000 The world s leading card processing system is at the heart of everything we do. Base2000 is a globally proven success handling over 70 million accounts in 20 countries. Fast and cost-effective With no costly code rewrites, Base2000 makes it simple and quick to launch products and stay compliant. Financial flexibility Flexibility to optimise upfront capital costs and choose a billing option that allows you to tie revenue to costs. Hosted or licensed, the choice is yours. Local to global A single implementation gives real economies of scale for multi-national business. The solution is managed efficiently from our European processing centre with full multilingual expertise. Support and experience We have decades of experience implementing and running Base2000. As well as dedicated account handlers and technical owners, you ll have the support of more than 200 people throughout EMEA alone. 3

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5 The steps we take There are no gaps in our service. FIS Card Solutions takes care of every aspect of your card processing, wherever you are. 1. Product management. We ll discuss your business, the expectations you have and the practicalities of making it all happen. This is a key part of our service that is often forgotten in the rush to implement a great piece of software. 2. Customer origination. We can support and advise you when it comes to screening customers, capturing and validating application data and running credit bureau checks. And once you have selected and accepted the customers you want, ensure a seamless transition onto the Base2000 system. 3. Authorisation/Transaction. With Base2000, we make transaction routing and transaction level pricing simple and easy. With 24x7x365 processing, your customers can automatically benefit from promotional rates and plans at the transaction level based on criteria defined by you. 4. Customer servicing. Customer retention is vital; you can t afford slip-ups. Which is why we offer a comprehensive customer service from issuing cards, letters, texts, s and statements through to inbound and outbound call centre services keeping you in touch with your customers and them with you. 5. Management of accounts. The Base2000 solution ensures that you have the information you need at an individual customer level to make instant decisions about the best way to maximise customer returns, minimise risk and stay ahead of the competition. 6. Collections. We can help manage your collections strategies and exception items such as delinquency, overlimit, gone-aways, financial difficulties, etc. We can even collect on your behalf through our own highly qualified and well regarded in-house collections agency. 7. Recoveries. We can manage customer enquiries relating to delinquency, agent management and rules for exporting accounts to third-party agents. Customer origination Authorisation/ transaction Customer servicing Management of accounts Collections Recoveries Product management and strategy Customer information 5

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7 All the support you need, wherever you need it You ll be given a dedicated account handler who understands your business and will help you with strategic decisions. You ll also be given a technical owner who will make that strategy a reality. As well as a dedicated team, our business in Europe, the Middle East and Africa includes over 200 card specialists, experts who, in turn, have the worldwide support of 2,000 staff in global Centres of Excellence around the world, including the USA, India and Australia. Releases Customer demand, compliance and technical advances all have a bearing on the effectiveness of Base2000. As part of our hosted solution, you are guaranteed to be updated with any local, global or compliance releases, including Visa, MasterCard and American Express. Risk, fraud and compliance The system keeps collections, fraud management, day-to-day running and compliance completely under control. Extensive checks ensure that customer accounts are in order, with over 1,200 regulatory, scheme and operational reports. Base2000 also interfaces to market-leading fraud behavioural management systems such as the Fair Isaac systems, Falcon and TRIAD. More about FIS A leading global provider of banking and payments technologies, FIS provides financial institution core processing and card issuer and transaction processing services, including the NYCE Network, to more than 14,000 financial institutions and businesses in more than 90 countries worldwide. FIS is a leading provider of card processing software around the world with processing centres in the US, UK, South America and Australia. In EMEA alone we process over 20 million accounts on behalf of leaders in both banking and retail industries. Contact us For more information on how FIS can help your business, please visit or contact us at one of our international locations. Base2000 at a glance Rapid introduction of new products Constantly updated for compliance Modular options to suit your requirements Range of hosted or licensed business models Strong local and global support Single customer view Strong customer communication capabilities Transaction level pricing Risk and fraud checks 7

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