2013 HOPE Exchange Programme Regional Hospital Viborg, Silkeborg, Hammel, Skive Regional Hospital Central Jutland May 27 th to June 6th WELCOME to Ms, Petra Pasterk Austria Ms, Mohita Devi Mungur, United Kingdom Mr, Christian Axiak, Malta Side 1
Table of content 1. Welcome Contact..3 Accomodation.3 Exchange programme.5 Information about Regional Hospital Central Jutland...8 Information about the Central Denmark Region.8 Information about Viborg Municipality.10 Tourist Information.11 Transport..12 Health.13 Viborg Regional Hospital Side 2
Welcome Regional Hospital Central Jutland is pleased to welcome you to the Hope Exchange Programme 2013. We hope that your visit will be both enjoying and informative. This year is the fourth year that the hospital has participated as host hospital in the Hope Exchange Programme for European Health Professionals. The health professionals participating in the programme in Viborg 2013 are: Ms Mohita Devi Mungur Ward sister, RN Heart Hospital 16-18 Westmoreland Street London W1G 8PH UK E-Mail: Mohita.mungur@uclh.nhs.uk Mobile: +44 07717413245 Ms Petra Pasterk Mr Christian Axiak Intensive Care Nurse RIS PACS Manager Mag.phil(Nursing science) Mater Dei Hospital General Hospital Vienna AKH Msida MSD 2010 Währingergürtel 18-20 Malta 1090 Vienna Austria E-Mail: petra.pasterk@chello.at E-mail: Christian.axiak@gmail.com Mobile: +43 (1)9541690 Mobile: +35 679702798 Your contact and local host at the hospital : Quality- and development nurse Marianne Toppenberg Medical Department Viborg Regional Hospital Heibergs Allé 4, 8800 Viborg Phone: +45 7847113 Mobile Phone: +45 61268776 Marianne.Toppenberg@midt.rm.dk Side 3
Accomodation Accomodation in single rooms with bathroom is free of charge. You will be staying at our Patient Hotel right next to the Hospital in Viborg and close to the center of the town. Breakfast is included and is served at the restaurant in the Patient Hotel. Here you can also buy dinner. The adress is ( in Danish) : Patienthotellet Regionshospitalet Viborg Ll. Sct Mikkelsgade 2 88800 Viborg Denmark Each room has TV and it is possible to get internet access if you bring your own computer. Otherwise you can get on the internet in the Reception Hall at the Hospital just across the street. You will also have access to a washing machine at the Patient Hotel. Side 4
The Exchange Programme of Viborg Regional Hospital and Silkeborg Regional Hospital The topic for this year Patient Safety in Practice - How to manage risks to patient safety and quality in European health care will be the focus throughout the programme. We will show you how we at the Hospitals in Viborg and Silkeborg, in the primary health care ( municipality) and in the Central Denmark Region try to meet these challenges. In 2011 the four hospitals mentioned at the front page have merged into one hospital unit, but are still placed in different geographic places. One of the days you will be visiting Silkeborg Regional Hospital too. It is about 35 km from Viborg You will be meeting people working at the Regional level, in the Primary Health Care (municipality), and in the departments at the hospitals. We will also try to put in your individual wishes. The programme is not quite finished in details so you will get more specific information about the different days when you arrive. We hope things will go as planned but there might be some changes due to the daily life in a busy hospital and primary care. Date Hours Participants Outline of programme - acivities May 27th 16.00 Marianne Toppenberg Marianne will pick you up in Aarhus when all of the HOPE group visiting Denmark meet and are changing host hospitals 17.30 Arrival in Viborg at the Patient Hotel. 18.00 Marianne Toppenberg May 28th 8.30 09.30 Marianne 09.30 10.00 Interview with a journalist, head of the Communication Department Director of Nursing Services Tove Kristensen Settling in on your rooms Dinner at the Patient Hotel Practical information and introduction to the programme in Viborg. Photos and interviews to the Hospital s Newsletter Expectations of the visitors Welcome and presentation of Regional Hospital Central Jutland. Mission, vision and strategies: Dialogue, Competence, Boldness 10.30 12.00 Marianne Tour around the hospital and some general information about the hospital 12.00 13.00 Lunch At the hospital 13.00 15.30 Project leaders from the Quality and Research department Introduction to how the hospital works with patient safety, quality development and the Danish Quality Model. W would like you to give a short Side 5
presentation wit examples of how you are working with patient safety 16.30 17.30 Marianne Guided tourist walk in the Ancient Part of Viborg 17.30 18.00 Marianne Drink at the Morville Café May 29th 9.00 15.00 Hans Peder Graversen, Central Denmark Region The evening at your own disposal A day s visit at the Region together with all the Hope participants staying in Århus and Randers Lunch included. You will visit the region building where the political council of the region meets. During the day there will be different oral sessions related to the theme of this year. More scheduled programme later on. 15.00 17.00 May 30th 8.30 15.00 The local coordinators and the HOPE guests Strategic leader in the Primary Healthcare Mette Rohde Marianne Fogsgaard, leader of the Acute Care Rooms in Primary Healthcare, Viborg And others will participate from the municipality Trip to Dollerup Bakker and Hald Sø with beautiful views. Small refreshment before returning home Visit in The Municipality of Viborg and the Primary Health Care. Lunch included They will introduce you to the organization of the Primary Care and how they work with patient safety. You will also get examples of how the hospital and the municipality work together. - Acute nurse team - Acute care rooms You will also hear about the technical development and innovation in the municipality helping elderly people to cope daily life 15.30-17.30 Specialist nurse, Emergency Ward and GP Allan Mortensen May 31st 8.15 9.15 Hygiene nurses Alice Christensen and Karin Winther Visit at the Emergency Ward and introduction to the acute patient s pathway Introduction to patient safety according to hygiene at the Hospital Side 6
9.30 11.30 12.00-13.00 Visit at the Intensive Care Unit - Patient safety according to medicine and hygiene Lunch The afternoon not yet planned June 1 st June 2nd Week-end. June 3rd June 4th Visit at Silkeborg Regional Hospital, Center of Planned Surgery Maybe introduction to safe medicine with the Hospital Pharmacy Time at your own disposal You will have time to be tourists and enjoy the surroundings of Viborg or other parts of Denmark. More detailed programme later on Individual programs We will try to arrange some of your interests - we will talk about it when you arrive. 18.00 -? Marianne Dinner together with Marianne in her home June 5th 8.00-9.00 9.00 12.00 13.30 15.00 Petra Clinical nurse specialist Marianne Eg, Children Department HOPE participants and local hosts Journalist from the Hospital News letter Intensive care unit Petra - oral presentation of her Phd study to the nurses at the unit Petra will also be visiting our children department and hear about their work with family care Not yet planned for Mohita Evaluation of the programme in Viborg. Interview and photos for the Hospital Newsletter Side 7
June 7th Morning Leaving Viborg with train for Copenhagen. Meeting the other participants in Copenhagen. There will be some social arrangements in the evenings also we will inform more about that when you arrive. The Regional Hospital Central Jutland Was established 1st of April 2011. The 4 hospitals Viborg, Silkeborg, Hammel and Skive merged into one organization with one shared COE The Regional Hospital Central Jutland is the second largest of five hospitals units in Central Jutland The four hospitals in The Regional Hospital Central Jutland have 4.300 employees and treat more than 372.000 ambulant patients per year and discharge more than 45.000 patients after admission. Unfortunately we have not yet in our hospital translated very much information into English on our web site. You might get an idea of how we work if you read our patient information in English on our website. http://www.hospitalsenhedmidt.dk/patienter+og+p%c3%a5r%c3%b8rende/in+english? In this link you can also see a small movie for patients that tell about how it is to become a patient Follow this link: http://www.regionmidtjylland.dk/om+os/english/other+languages/engelsk Information about the Central Denmark Region By following this link you will find some useful information in English about the organization and healthcare in the region. http://www.regionmidtjylland.dk/om+regionen/english Central Denmark Region is one of five administrative units in Denmark. The primary responsibility of Central Denmark Region is healthcare, involving responsibility for hospital services, including psychiatry, health insurance, general practitioners and specialists. In addition the region operates a number of social institutions. Furthermore, the region will ensure end coordinate regional development in areas such as nature, environment, business and tourism. The region must secure the overall strategy and at the same time a top quality of services; be it in the personal educational contact at institutions or when a patient needs nerve fibre surgery. Around 30.000 employees work to carry out regional tasks at all levels. Side 8
For further information regarding Danish Regions, Central Denmark Region, and other related areas in english, please visit our links collection. Organisation Regional Council The regional council consists of 41 elected politicians. Political ad hoc committees are established to investigate end present current tasks or issues. Health in Central Denmark Region Central Denmark Region is responsible for the greater part of public health service in the region. Our primary tasks are the operation of regional hospitals, general practitioners and practicing specialists. Physiotherapy, specialist dental treatment, chiropractic and psychological aid are also amongst the services available within the health care services. Another task is the organization of the emergency medical service, including ambulance and emergency physician services. Central Denmark Region also has research, developmental and training commitments, as well as shared assignments and collaboration with municipal authorities. In Central Denmark Region we aim to further develop public health service through: Improving the general standard of public health Providing an effective and coherent service to our citizens, in cooperation with authorities and key partners in the area of health Ensuring that the health service of Central Denmark Region is characterized by efficiency and quality at all levels and within all areas, and that our citizens demands and expectations to health services are met. Side 9
The area of health constitutes the largest of Central Denmark Region s field of activity. Approximately 20.000 doctors, nurses and other health care professionals are employed at the 10 regional hospitals. Basic facts about Viborg Municipality Location History Viborg Municipality is located in the western part of Denmark - in the middle of the peninsula Jutland. Depending on the focus, it can be claimed that Viborg is 9th or the 2nd largest municipality in Denmark in that its just over 93.000 citizens makes it the 9th largest municipality population wise and its 1,422 km2 makes it the 2nd largest municipality when it comes to size. The largest city in Viborg Municipality is Viborg itself with around 35,250 citizens and the second largest town is Bjerringbro with around 7,500 citizens. Basic Facts 93,496 citizens (January 2011) = 9th largest municipality in Denmark Area: 1,422 km2 = 2nd largest municipality in Denmark 5,400 businesses 21 further education institutions 52,000 people employed by companies and organisations based in the Municipality 74 public day care institutions (nurseries, kinder gardens, pre- and after school care facilities) 26 municipal run primary and lower secondary schools 16 public residential homes Viborgs public administration Viborg Municipality has more than 93,000 citizens who are serviced by 7,100 employees (converted into full time positions) and the Municipality has an annual budget of more than 500 million EUR (4 billion DKK). In Denmark, more or less all citizen-focused services except hospitals are the responsibility of the municipalities which means that areas such as the social sector, primary and lower secondary education, child care, employment, utilities, etc. fall within Viborg Municipality's areas of responsibility. Viborg Municipality s Mayor is Mr Søren Pape Poulsen (Conservative) who took up office on 1 January 2010 and will be in office until 31 December 2013 following the next local elections in November 2013. As elected Mayor, he is the head of both the political and the administrative organization and thus has the overall responsibility for the management and operation of Viborg Municipality. Side 10
You can get much more information in English about Viborg, what to see and what to do as a tourist at: www.viborg.dk Tourist Information VisitViborg Nytorv 9-8800 Viborg Tlf.+ 45 87 87 88 88 Fax + 45 86 60 02 38 info@visitviborg.dk www.visitviborg.dk Link to the homepage: http://www.visitviborg.com/ln-int/viborg/visitviborg-forside-int The tourist office is placed right in the center of Viborg. It is possible to rent bikes here Opening hours 1st of March 31st of May Monday - Friday kl. 10.00-16.00 Saturday Kl. 10.00-13.00 Sunday closed Side 11
1st of June 31st of August Monday- Friday kl. 9.00-17.00 Saturday Kl. 9.00-14.00 Sunday closed General opening hours for shops: Monday Thursday 9.30 17.30 Friday 9.30 19.00/20.00 Saturday 9.00 13.00 For department stores and supermarkets the opening hours are longer: Monday Thursday 9.00 20.00 Friday 9.00 20.00 Saturday 9.00 15.00 Sunday 9.00 18.00 some are open Sundays not all Banks are open from 9.30 16.00 Thursdays to 18.00. Week-ends all banks are closed, but ATM available in the center Transport Public transport networks of trains and buses, planes and ferries cover most of Denmark. The nearest airport for domestic and international flights is situated 25 km from Viborg in Karup Airport www.karup-lufthavn.dk Viborg Train and Bus Station are located very close to the hospital. For information and seat reservation look at: http://www.dsb.dk/ It is a good idea to reserve a seat when going by the Intercity-trains. Train tickets and seat reservation can be purchased at the train station in the opening hours and also on the internet. In Denmark bicycling is a very common mode of transportation. In larger towns there are bicycle paths. In Viborg there is a nice bicycling path around the two lakes very close to the hospital and patient hotel Bicycles can be rent at the tourist office. See above. Side 12
Health If you need a doctor or a dentist we will try to help you make an appointment. Remember your health insurance card. In case of emergency dial 112 If you need emergency treatment you can contact the Emergency department at the Viborg Regional Hospital. Side 13