QCF ITQ 2009. Centre Handbook

QCF ITQ 2009 OCR Level 2 Diploma in IT User Skills (ITQ) Entry code 13996 OCR Level 3 Diploma in IT User Skills (ITQ) Entry code 13999 For use with Apprenticeships Updated October 2015 Centre Handbook OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.1 1

Contents Contents 1 Qualification overview 4 2 Introduction 6 2.1 Funding 6 2.2 Guided learning hours 6 2.3 Performance figures 7 2.4 Unique Learner Number (ULN) 7 2.5 Progression 7 2.6 Supporting OCR candidates 8 3 Qualification structures and entry requirements 9 3.1 About these qualifications 9 3.2 Qualification aims 9 3.3 Entry requirements 10 3.4 Recognition of Prior Learning 10 3.5 Qualification structure and rules of combination 10 3.5.1 Table of units for OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) 11 3.5.2 Entry code 13996 OCR Level 2 Diploma in IT User Skills (ITQ) 13 3.5.3 Entry code 13999 OCR Level 3 Diploma in IT User Skills (ITQ) 14 3.5.4 Barred combinations, equivalencies and exemptions 15 Barred combinations 15 Equivalencies 16 Exemptions 17 4 Assessment 21 4.1 Assessment: How it works 21 4.2 Authentication 21 4.3 Initial assessment of candidates 22 4.4 Centre assessed unit(s) and OCR moderated 22 4.4.1 Teacher/Tutor worked copies 23 4.4.2 Internal standardisation 23 4.4.3 External moderation 24 4.5 OCR e-assessment 25 5 Using CLAiT 2006 for ITQ 26 5.1 CLAiT 2006 26 5.2 Where candidates have already achieved CLAiT 2006 26 5.3 Using CLAiT paper-based assignments to produce evidence 26 5.4 Using live assignments 27 How to access the assignments 27 How to access additional guidance notes 28 5.5 Using sample assignments (A and B) 28 5.6 Teacher/Tutor worked copies 28 5.7 Marking the work 29 5.8 Using Computer-based assessment (CBA) 29 ITQ CBA Tutorial 29 Queries about CBA 29 6 Delivery 30 6.1 Mode of delivery 30 6.2 Wider issues 30 6.3 Centre resources and requirements 31 6.4 Delivery in Wales and Northern Ireland 31 6.5 Access arrangements and special consideration 31 2 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Contents 6.6 Centre malpractice guidance 32 7 Certification 33 7.1 Claiming certificates 33 7.2 Multiple certificates recognising candidate achievement 33 7.3 Replacement certificates 34 8 Apprenticeship information 35 8.1 How do I get a certificate for the apprenticeship? 35 8.2 About the apprenticeships 35 8.3 What makes up an apprenticeship? 35 9 Administration arrangements 36 9.1 Administration arrangements for these qualifications 36 9.2 Overview of full process 36 9.3 How to gain centre approval 36 9.4 How to enter candidates 37 9.5 Entry options 37 9.6 How to make claims 37 9.7 Electronic submissions 37 10 Supporting documentation 40 10.1 OCR assessment documents 40 11 Mapping and signposting 41 11.1 National Occupational Standards (NOS) Mapping 41 11.2 Functional skills signposting 41 12 Further support and information 42 12.1 Interchange 42 12.2 Enquiries 42 12.3 ITQ Forum 43 12.4 Customer feedback 43 12.5 Professional Development Programme 43 12.6 Enquiries about results 44 12.7 Documents related to these qualifications 44 Internal Standardisation Form 45 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 3

Overview 1 Qualification overview Title OCR entry code Age group approved This qualification is suitable for Entry requirements Credit requirement Structure and options Assessment model OCR Level 2 Diploma in IT User Skills for use with the Level 2 Apprenticeship 13996 Qualification Number (QN) 600/1955/4 Pre-16 16-18 18+ 19+ Candidates studying in preparation for employment in the ICT sector or in other industries using ICT Candidates wishing to gain a Level 2 qualification to support further study in Further Education (FE) and Higher Education (HE) in the ICT sector or any other sector or subject area There are no formal entry requirements for this qualification. a minimum credit of 38 3 units from Level 2 mandatory Group 16 credits Candidates must select at least 22 credits from optional units of which: 5 credits must be at Level 2 or above (excluding sector specific units) For full details see section on Qualification structures and entry requirements This qualification is pass/fail. 22 credits This qualification is internally assessed by centre assessors and quality assurance personnel (e.g. teachers/tutors, support workers, carers) and externally moderated by OCR. E-assessment can also be used for this qualification. 4 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Overview Title OCR entry code Age group approved This qualification is suitable for Entry requirements Credit requirement Structure and options Assessment model OCR Level 3 Diploma in IT User Skills for use with the Level 3 Apprenticeship 13999 Qualification Number (QN) 600/1958/X Pre-16 16-18 18+ 19+ Candidates studying in preparation for employment in the ICT sector or in other industries using ICT Candidates wishing to gain a Level 3 qualification to support further study in Further Education (FE) and Higher Education (HE) in the ICT sector or any other sector or subject area There are no formal entry requirements for this qualification. a minimum credit of 39 3 units from Level 3 mandatory Group 17 credits Candidates must select at least 22 credits from optional units of which: 5 credits must be at Level 3 or above (excluding sector specific units) For full details see section on Qualification structures and entry requirements This qualification is pass/fail. 22 credits This qualification is internally assessed by centre assessors and quality assurance personnel (e.g. teachers/tutors, support workers, carers) and externally moderated by OCR. E-assessment can also be used for this qualification. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 5

Introduction 2 Introduction This centre handbook provides information for centre staff involved in the planning, delivery and assessment of the following qualifications. OCR entry code Title Qualification Number 13996 OCR Level 2 Diploma in IT User Skills (ITQ) 600/1955/4 13999 OCR Level 3 Diploma in IT User Skills (ITQ) 600/1958/X The units and any supporting documentation for these qualifications can be found on the OCR website. http://www.ocr.org.uk/itq-apprenticeships The information provided in this handbook is correct at the time of production. Occasionally OCR may update this information. Please refer to the qualification webpages for details regarding updates. It is important that centre staff involved in the delivery of the above have access to and understand the requirements laid down in this handbook. The awarding body for these qualifications is Oxford Cambridge and RSA Examinations (OCR) and the regulatory body is the Office of Qualifications and Examinations Regulation (Ofqual). Candidates can achieve ITQ qualifications using evidence from OCR CLAiT assessment activities. 2.1 Funding These qualifications are regulated in the Qualifications and Credit Framework and are eligible for funding as determined by the Skills Funding Agency. The QCF Qualifications Number (QN) should be used by centres when they wish to seek public funding for their candidates. Each unit within a qualification will also have a QCF unit code. If you have any queries regarding funding for this qualification please contact OCR by email at funding@ocr.org.uk. 2.2 Guided learning hours Each unit is allocated a number of guided learning hours (glh) which indicates the approximate number of hours for supervised or directed study time and assessment. Information on unit glh is given in the section Qualification structures and entry requirements. The total GLH for each qualification is: 13996 Level 2 Diploma in IT user Skills (ITQ) 280-300 GLH 13999 Level 3 Diploma in IT user Skills (ITQ) 290-310 GLH 6 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Introduction 2.3 Performance figures For information on these qualifications contribution to performance measurement please see Ofqual s Register of Regulated Qualifications. 2.4 Unique Learner Number (ULN) It is an Ofqual requirement that Awarding Bodies must capture the Unique Learner Number (ULN) for all candidates who have claimed certification for any of these qualifications. It is also a condition of funding that all candidates that claim certification for publically funded qualifications must have a valid ULN. Where a candidate has a ULN, you should enter their ten digit number in the ULN field of the entry form. For candidates who do not have a ULN, a claim will still be accepted if you leave this field blank, but OCR will not be able to send these achievements to the Diploma Aggregation Service (DAS) or to the Personal Learning Record (PLR). The PLR is a permanent, online record of candidate s qualifications and achievements and also supports Credit Accumulation and Transfer (CAT). Each unit and qualification in the Qualifications and Credit Framework (QCF) has a credit value. The PLR enables learners to accumulate a record of their achievements within one place and so supports the transfer of credit for these units between learning providers and awarding organisations, thus supporting learners to gain full qualifications. Learners over the age of 14 participating in UK education or training can access the PLR using their ULN. Learners retain the same ULN to access their PLR throughout their lives and whatever their level of learning. Further information about this can be found in the Admin guide: Vocational Qualifications (A850) and at the Learner Records Service. 2.5 Progression These qualifications have been designed to develop the skills, knowledge and understanding required to enable progression to and from qualifications along the vertical and horizontal planes in the Qualifications and Credit Framework (QCF) and from the National Qualifications Framework (NQF). Candidates achieving the Level 2 Apprenticeship may go into employment in IT or other sectors. They could progress to a Level 3 Advanced Apprenticeship for IT Users or another Level 3 qualification to further develop their employability. Candidates achieving the Level 3 Advanced Apprenticeship may go into employment in IT or other sectors. They could progress to further vocational study in their chosen sector, for example, to take a Foundation Degree or to Further or Higher Education to take an HNC or HND programme. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 7

Introduction 2.6 Supporting OCR candidates Centres should ensure that candidates are informed of the title and level of the qualification they have been entered for and that Oxford Cambridge and RSA Examinations (OCR) is the awarding body for their chosen qualification. Centre staff should provide guidance to candidates on the assessment process and help candidates prepare for assessment. Full details on how the units are assessed are in sections Qualification structures and entry requirements and Assessment. 8 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

3 Qualification structures and entry requirements Qualification structures and entry requirements 3.1 About these qualifications These qualifications: are high quality and nationally recognised are vocationally-related are credit-based support achievement of Functional Skills relate to national occupational standards (NOS) are regulated in the Qualifications and Credit Framework (QCF) appear on the Register of Regulated Qualifications are supported by e-skills, the sector body for Business and Information Technology. They provide valuable opportunities for candidates to: develop skills gain underpinning knowledge and understanding demonstrate competence in the workplace provide progression to employment, Further Education or Higher Education improve employability. 3.2 Qualification aims The aim of these qualifications is to recognise the application of a range of IT user skills, knowledge and understanding. OCR s new ITQ provides increased flexibility and choice for candidates and centres, allowing them the opportunity to use any method, or combination of methods, which clearly demonstrates that the learning outcomes and assessment criteria have been met by candidates. It is, however, important that candidates submit actual work and that professional discussion and tutor observation are only used to support actual work. These qualifications also allow contributing qualifications, for example CLAiT, to be recognised towards the overall achievement of a qualification, building on individuals previous achievements and learning. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 9

Qualification structures and entry requirements 3.3 Entry requirements These qualifications are available to anyone who is capable of reaching the required standards. They have been developed free from any barriers that restrict access or progression thereby promoting equal opportunities. There are no formal requirements for entry to these qualifications. Candidates will be expected to have a standard of literacy and numeracy appropriate to the level at which they are working. All centre staff involved in the assessment or delivery of these qualifications should understand the requirements of the qualification and match them to the needs and capabilities of individual learners before entering them as candidates for one of these qualifications. 3.4 Recognition of Prior Learning Within the QCF, recognition of prior learning (RPL) is defined as 'A method of assessment that considers whether a learner can demonstrate that they can meet the assessment requirements for a unit through knowledge, understanding or skills they already possess and do not need to develop through a course of learning.' (Regulatory arrangements for the Qualifications and Credit Framework Ofqual/08/3726). OCR encourages the use of RPL and centres should advise their learners that they can bring forward any relevant learning (gained either informally or formally) so that, it can be assessed against the assessment criteria specified in the unit, or units, the learner aims to complete. It is important that centres make it clear to their learners that the RPL process is concerned with how the learner has acquired the knowledge, understanding or skills; it does not mean the learner is exempt from the assessment. The currency of knowledge and ability is often important when recognising skills and competences. Where assessment is devolved to centres through assignments or portfolio-building, centre staff must judge the relevance of prior learning in all its aspects (including currency) to the qualification being assessed, before OCR will quality assure and authorise certification. 3.5 Qualification structure and rules of combination Candidates do not have to achieve units in any particular order and the learning programmes should be tailored to meet individual needs. It is recommended that, wherever possible, centres adopt a holistic approach to the delivery of these qualifications and identify opportunities to link the units. If a candidate is not able to complete the full qualification, their achievements will be recognised through the issue of a unit certificate listing the units and credit achieved. The rules of combination for the qualification specify the: minimum credit value to be achieved mandatory unit credit minimum credit to be achieved at the level or above the level optional unit credit equivalencies recognised from QCF units 10 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Qualification structures and entry requirements exemptions recognised from NQF units. When combining units for these qualifications, it is the centre s responsibility to ensure that the following rules of combination are followed: 3.5.1 Table of units for OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) The following table contains the groups of mandatory and optional units which are located on the ITQ webpage. Please note the Fundamental units do not appear in these Diplomas as Apprenticeships require Functional Skills. OCR Unit No Sector Unit No Unit title Unit Reference No (URN) Credit value Level Level 2 Mandatory unit(s) 2 Improving productivity using IT J/502/4156 4 2 30 93 Understanding the potential of IT M/503/0498 8 2 70 94 Developing personal and team T/503/0499 4 2 30 effectiveness using IT Level 3 Mandatory units 3 Improving productivity using IT L/502/4157 5 3 40 95 Understanding the potential of IT D/503/0500 8 3 70 96 Develop personal and team H/503/0501 4 3 30 effectiveness using IT Optional units 4 Audio K/502/4389 2 1 15 5 Audio D/502/4390 3 2 20 6 Audio H/502/4391 4 3 30 7 Bespoke A/502/4395 2 1 15 8 Bespoke F/502/4396 3 2 20 9 Bespoke J/502/4397 4 3 30 10 Computerised accounting F/502/4401 2 1 15 11 Computerised accounting J/502/4402 3 2 20 12 Computerised accounting L/502/4403 5 3 35 15 Using collaborative technologies A/502/4378 3 1 20 16 Using collaborative technologies F/502/4379 4 2 30 17 Using collaborative technologies T/502/4380 6 3 45 18 Database H/502/4553 3 1 20 19 Database M/502/4555 4 2 30 20 Database T/502/4556 6 3 45 21 Data management F/502/4558 2 1 15 22 Data management J/502/4559 3 2 20 23 Data management A/502/4560 4 3 30 24 Drawing and planning J/502/4609 2 1 15 25 Drawing and planning A/502/4610 3 2 20 26 Drawing and planning F/502/4611 4 3 30 27 Design M/502/4572 3 1 20 28 Design T/502/4573 4 2 30 GLH OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 11

Qualification structures and entry requirements OCR Unit No Sector Unit No Unit title Unit Reference No (URN) Credit value Level 29 Design A/502/4574 5 3 40 30 Desktop publishing Y/502/4565 3 1 20 31 Desktop publishing D/502/4566 4 2 30 32 Desktop publishing H/502/4567 5 3 40 33 Using email J/502/4299 2 1 15 34 Using email M/502/4300 3 2 20 35 Using email T/502/4301 3 3 20 36 Imaging J/502/4612 3 1 20 37 Imaging L/502/4613 4 2 30 38 Imaging R/502/4614 5 3 40 39 Using the Internet T/502/4296 3 1 20 40 Using the Internet A/502/4297 4 2 30 41 Using the Internet F/502/4298 5 3 40 42 IT security for users R/502/4256 1 1 10 43 IT security for users Y/502/4257 2 2 15 44 IT security for users D/502/4258 3 3 20 45 Using mobile IT devices H/502/4374 2 1 15 46 Using mobile IT devices K/502/4375 2 2 15 47 Multimedia Y/502/4615 3 1 20 48 Multimedia D/502/4616 4 2 30 49 Multimedia H/502/4617 6 3 45 50 Optimise IT system performance D/502/4244 2 1 15 51 Optimise IT system performance H/502/4245 4 2 30 52 Optimise IT system performance K/502/4246 5 3 40 53 Personal information management Y/502/4369 2 1 15 54 Personal information management L/502/4370 2 2 15 55 Project management K/502/4618 3 1 20 56 Project management M/502/4619 4 2 30 57 Project management H/502/4620 5 3 40 58 Presentation K/502/4621 3 1 20 59 Presentation M/502/4622 4 2 30 60 Presentation T/502/4623 6 3 45 63 Set up an IT system Y/502/4209 3 1 20 64 Set up an IT system L/502/4210 4 2 30 65 Set up an IT system R/502/4211 5 3 40 66 Specialist L/502/4398 2 1 15 67 Specialist R/502/4399 3 2 20 68 Specialist A/502/4400 4 3 30 69 Spreadsheet A/502/4624 3 1 20 70 Spreadsheet F/502/4625 4 2 30 71 Spreadsheet J/502/4626 6 3 45 74 Video K/502/4392 2 1 15 75 Video M/502/4393 3 2 20 76 Video T/502/4394 4 3 30 77 Word processing L/502/4627 3 1 20 78 Word processing R/502/4628 4 2 30 79 Word processing Y/502/4629 6 3 45 GLH 12 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Qualification structures and entry requirements OCR Unit No Sector Unit No Unit title Unit Reference No (URN) Credit value Level 80 Website L/502/4630 3 1 20 81 Website R/502/4631 4 2 30 82 Website Y/502/4632 5 3 40 91 Internet safety for IT Users H/502/9154 3 1 20 92 Using a computer keyboard J/502/9311 1 1 10 Sector specific units 84 Sector specific units contributing to level 2 qualification 85 Sector specific units contributing to level 3 qualification GLH N/A 4 Any N/A N/A 5 Any N/A 3.5.2 Entry code 13996 OCR Level 2 Diploma in IT User Skills (ITQ) To achieve this qualification a candidate must achieve the following: minimum credit of 38 mandatory unit credit 16 optional unit credit 22 5 credits must be at Level 2 or above (excluding sector specific units) a QCF or SCQF accredited unit from another sector may be included (sector specific unit or SSU), with the following constraints: o o o the SSU must be at level 2 or above and be at least 4 credits only 4 credits will contribute to the overall qualification the credit value of the SSU does not count towards the requirement for half the optional unit credits to be at the same level as the qualification OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 13

Qualification structures and entry requirements 3.5.3 Entry code 13999 OCR Level 3 Diploma in IT User Skills (ITQ) To achieve this qualification a candidate must achieve the following: a minimum credit of 39 mandatory unit credit 17 optional unit credit 22 5 credits must be at Level 3 (excluding sector specific units) a QCF or SCQF accredited unit from another sector may be included (sector specific unit or SSU), with the following constraints: o o o the SSU must be at level 3 or above and be at least 5 credits only 5 credits will contribute to the overall qualification the credit value of the SSU does not count towards the requirement for half the optional unit credits to be at the same level as the qualification The following tables detail barred combinations, equivalencies and exemptions. 14 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Qualification structures and entry requirements 3.5.4 Barred combinations, equivalencies and exemptions Barred combinations Barred combinations are units that cannot be counted together as part of the rule of combination for these qualifications. Units with the same title at different levels cannot be combined in these qualifications, e.g. only one of Audio Software units 4, 5 and 6. L1 ITQ units L2 ITQ units L3 ITQ Units One of Unit 1 or 2 or 3 T/502/4153 J/502/4156 L/502/4157 One of Unit 4 or 5 or 6 K/502/4389 D/502/4390 H/502/4391 One of Unit 7 or 8 or 9 A/502/4395 F/502/4396 J/502/4397 One of Unit 10 or 11 or 12 F/502/4401 J/502/4402 L/502/4403 One of Unit 15 or 16 or 17 A/502/4378 F/502/4379 T/502/4380 One of Unit 18 or 19 or 20 H/502/4553 M/502/4555 T/502/4556 One of Unit 21 or 22 or 23 F/502/4558 J/502/4559 A/502/4560 One of Unit 24 or 25 or 26 J/502/4609 A/502/4610 F/502/4611 One of Unit 27 or 28 or 29 M/502/4572 T/502/4573 A/502/4574 One of Unit 30 or 31 or 32 Y/502/4565 D/502/4566 H/502/4567 One of Unit 33 or 34 or 35 J/502/4299 M/502/4300 T/502/4301 One of Unit 36 or 37 or 38 J/502/4612 L/502/4613 R/502/4614 One of Unit 39 or 40 or 41 T/502/4296 A/502/4297 F/502/4298 One of Unit 42 or 43 or 44 R/502/4256 Y/502/4257 D/502/4258 One of Unit 45 or 46 H/502/4374 K/502/4375 One of Unit 47 or 48 or 49 Y/502/4615 D/502/4616 H/502/4617 One of Unit 50 or 51 or 52 D/502/4244 H/502/4245 K/502/4246 One of Unit 53 or 54 Y/502/4369 L/502/4370 One of Unit 55 or 56 or 57 K/502/4618 M/502/4619 H/502/4620 One of Unit 58 or 59 or 60 K/502/4621 M/502/4622 T/502/4623 One of Unit 63 or 64 or 65 Y/502/4209 L/502/4210 R/502/4211 One of Unit 66 or 67 or 68 L/502/4398 R/502/4399 A/502/4400 One of Unit 69 or 70 or 71 A/502/4624 F/502/4625 J/502/4626 One of Unit 74 or 75 or 76 K/502/4392 M/502/4393 T/502/4394 One of Unit 77 or 78 or 79 L/502/4627 R/502/4628 Y/502/4629 One of Unit 80 or 81 or 82 L/502/4630 R/502/4631 Y/502/4632 One of Unit 83 or 84 or 85 N/A N/A N/A One of Unit 93 or 95 M/503/0498 D/503/0500 One of Unit 94 or 96 T/503/0499 H/503/0501 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 15

Qualification structures and entry requirements Equivalencies Equivalencies specify any opportunities to count credits from units from other qualifications within the QCF towards the qualification in place of units specified in the rules of combination. The ITQ Test and Trials qualifications closed for entry on 31.08.09. Only candidate achievement in the last 3 years will be accepted as evidence towards the Level 2 and Level 3 Diplomas in IT Users Skills (ITQ). ITQ Test and Trials Levels 1, 2 and 3 equivalencies to Levels 1, 2 and 3 ITQ Units ITQ Test and Trials Scheme code 06611 Unit accreditation number ITQ unit Number Credit Value ITQ unit accreditation number Level 1 07 Database Software R/500/7294 18 Database Software 3 H/502/4553 10 Email T/500/7286 33 Using email 2 J/502/4299 19 Internet and Intranets R/500/7280 39 Using the Internet 3 T/502/4296 34 IT Security for Users T/501/0785 42 IT Security for Users 1 R/502/4256 40 IT Troubleshooting for Optimise IT system H/501/0829 50 Users performance 2 D/502/4244 28 Presentation Software K/500/7303 58 Presentation Software 3 K/502/4621 37 Spreadsheet Software F/500/6769 69 Spreadsheet Software 3 A/502/4624 49 Word Processing Word Processing J/500/7292 77 Software Software 3 L/502/4627 Level 2 08 Database Software Y/500/7295 19 Database Software 4 M/502/4555 11 Email F/500/7288 34 Using email 3 M/502/4300 20 Internet and Intranets Y/500/7281 40 Using the Internet 4 A/502/4297 35 IT Security for Users A/501/0786 43 IT Security for Users 2 Y/502/4257 29 Presentation Software M/500/7304 59 Presentation Software 4 M/502/4622 38 Spreadsheet Software T/500/6770 70 Spreadsheet Software 4 F/502/4625 50 Word Processing Word Processing H/500/6781 78 Software Software 4 R/502/4628 Level 3 09 Database Software D/500/7296 20 Database Software 6 T/502/4556 12 Email A/500/7290 35 Using email 3 T/502/4301 21 Internet and Intranets D/500/7282 41 Using the Internet 5 F/502/4298 36 IT Security for Users F/501/0787` 44 IT Security for Users 3 D/502/4258 24 IT Maintenance for Users D/500/7279 52 Optimise IT system performance 5 K/502/4246 30 Presentation Software T/500/7305 60 Presentation Software 6 T/502/4623 39 Spreadsheet Software A/500/6771 71 Spreadsheet Software 6 J/502/4626 51 Word Processing Word Processing M/500/6783 79 Software Software 6 Y/502/4629 When the centre makes a claim for a candidate entered for ITQ 2009, the previously achieved ITQ Test and Trials units, as shown above, will automatically be recognised by the OCR system providing the candidate number used for ITQ Test and Trials is the same for this claim. Centres are not required to claim the unit(s) again via Interchange. If you do tick previously achieved Units, your centre will be charged for each Unit. If the individual candidate numbers are different, centres need to contact Operations to request the candidate s achievements are combined. 16 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Qualification structures and entry requirements Exemptions These specify any exemption from the requirement to achieve credit for units that candidates can claim, based on certificated achievement outside the QCF and deemed to be of equivalent value to a QCF unit or units. CLAiT 2006 exemptions for Levels 1, 2 and 3 ITQ Units The CLAiT 2006 qualifications closed for entry on 31.08.10. Only candidate achievement in the last 3 years will be accepted as evidence towards the Level 2 and Level 3 Diplomas in IT Users Skills (ITQ). OCR Unit CLAiT unit title No New CLAiT Level 1 File Management and 1 e-document Production Creating Spreadsheets 2 and Graphs CLAiT Unit number OCR Unit No ITQ unit title Credit Value ITQ unit number T/102/9585 77 Word processing 3 L/502/4627 A/102/9586 69 Spreadsheet 3 A/502/4624 3 Database Manipulation F/102/9587 18 Database 3 H/502/4553 4 e-publication Creation J/102/9588 30 Desktop publishing 3 Y/502/4565 5 Create an e- Presentation L/102/9589 58 Presentation 3 K/502/4621 6 e-image Creation F/102/9590 36 Imaging 3 J/502/4612 7 Web Page Creation J/102/9591 80 Website 3 L/502/4630 8 Online Communication L/102/9592 33 Using email 2 J/502/4299 39 Using the Internet 3 T/502/4296 12 e-security R/501/1524 42 IT security for users 1 R/502/4256 CLAiT Plus Level 2 Any CLAiT Unit + Evidence Review Form Level 2 1 2 3 Integrated e-document Production Manipulating Spreadsheets and Graphs Creating and Using a Database 02 R/102/9593 78 Y/102/9594 70 Improving productivity using IT Word processing Spreadsheet 4 J/502/4156 4 R/502/4628 4 F/502/4625 D/102/9595 19 Database 4 M/502/4555 4 e-publication Design H/102/9596 31 Desktop publishing 4 D/502/4566 5 Design an e- Presentation K/102/9597 59 Presentation 4 M/502/4622 6 e-image Manipulation M/102/9598 37 Imaging 4 L/502/4613 7 Website Creation T/102/9599 81 Website 4 R/502/4631 8 Electronic Communication D/102/9600 34 Using email 3 M/502/4300 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 17

Qualification structures and entry requirements OCR Unit CLAiT unit title No CLAiT Advanced Level 3 * CLAiT Unit number OCR Unit No 1 Creating an IT Solution H/102/9601 03 ITQ unit title Improving productivity using IT Spreadsheet Credit Value ITQ unit number 5 L/502/4157 2 Analysing Spreadsheets and Graphs K/102/9602 71 6 J/502/4626 3 Relational Databases M/102/9603 20 Database 6 T/502/4556 4 e-publication Desktop publishing T/102/9604 32 Production 5 H/502/4567 5 Professional e- Presentation A/102/9605 60 Presentation 6 T/502/4623 6 e-image Production F/102/9606 38 Imaging 5 R/502/4614 7 Website Authoring J/102/9607 82 Website 5 Y/502/4632 Unless previously achieved, CLAiT Advanced Level 3 solutions must be mapped to the new ITQ 2009 criteria. When the centre makes a claim for a candidate entered for ITQ 2009, the previously achieved CLAiT 2006 units, as shown above, will automatically be recognised by the OCR system providing the candidate number used for CLAiT is the same for this claim. Centres are not required to claim the unit(s) again via Interchange. If you do tick previously achieved Units, your centre will be charged for each Unit If the individual candidate numbers are different, centres need to contact Operations to request the candidate s achievements are combined. Adobe exemptions for Level 2 ITQ Units Adobe ITQ Level 2 unit number Credit Value ITQ unit accreditation number Flash 48 Multimedia 4 D/502/4616 Photoshop 37 Imaging 4 L/502/4613 Dreamweaver 81 Website 4 R/502/4631 Premier 75 Video 3 M/502/4393 Centres must claim the correct ITQ unit on Interchange and send a verified copy of the candidate s Adobe certificate as evidence to the OCR Examiner-moderator. 18 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Qualification structures and entry requirements NVQ for IT Users (itq) exemptions for Levels 1, 2 and 3 ITQ Units The NVQ for IT Users (itq) qualifications closed for entry on 31.08.10. Only candidate achievement in the last 3 years will be accepted as evidence towards the Level 2 and Level 3 Diplomas in IT Users Skills (ITQ). OCR Unit No NVQ for IT Users (itq) unit title CLAiT Unit number OCR Unit No ITQ unit title Credit Value ITQ unit number Level 1 1D IT Trouble-shooting for T/102/5696 50 Optimise IT System 2 D/502/4244 Users Performance 1E IT Security for Users F/102/5698 42 IT security for users 1 R/502/4256 1G Internet and Intranets J/102/5699 39 Using the Internet 3 T/502/4296 1H E-mail M/102/5700 33 Using email 2 J/502/4299 1I Word Processing T/102/5701 77 Word processing 3 L/502/4627 Software 1J Spreadsheet Software A/102/5702 69 Spreadsheet 3 A/502/4624 1K Database Software F/102/5703 18 Database 3 H/502/4553 1M Presentation Software R/102/5706 58 Presentation 3 K/502/4621 Level 2 2E IT Security for Users J/102/5718 43 IT security for users 2 Y/502/4257 2G Internet and Intranets L/102/5719 40 Using the Internet 4 A/502/4297 2H E-mail F/102/5720 34 Using email 3 M/502/4300 2I Word Processing J/102/5721 78 Word processing 4 R/502/4628 Software 2J Spreadsheet Software L/102/5722 70 Spreadsheet 4 F/502/4625 2K Database Software R/102/5723 19 Database 4 M/502/4555 2M Presentation Software H/102/5726 59 Presentation 4 M/502/4622 Level 3 3C IT Maintenance for Users R/102/5737 52 Optimise IT System Performance 5 K/502/4246 3E IT Security for Users Y/102/5738 44 IT security for users 3 D/502/4258 3G Internet and Intranets D/102/5739 41 Using the Internet 5 F/502/4298 3H E-mail R/102/5740 35 Using email 3 T/502/4301 3I Word Processing Y/102/5741 79 Word processing 6 Y/502/4629 Software 3J Spreadsheet Software D/102/5742 71 Spreadsheet 6 J/502/4626 3K Database Software H/102/5743 20 Database 6 T/502/4556 3M Presentation Software T/102/5746 60 Presentation Software 6 T/502/4623 When the centre makes a claim for a candidate entered for ITQ 2009, the previously achieved OCR NVQ for IT Users (itq) units, as shown above, will automatically be recognised by the OCR system providing the candidate number used for the NVQ is the same for this claim. Centres are not required to claim the unit(s) again via Interchange. If you do tick previously achieved Units, your centre will be charged for each Unit If the individual candidate numbers are different, centres need to contact Operations to request the candidate s achievements are combined. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 19

Qualification structures and entry requirements Microsoft Office Test Specialist Test exemptions for Level 2 and Level 3 ITQ Units Microsoft Office ITQ 2009 Unit to be claimed Credit value Specialist Test Word Core Unit 78 Level 2 Word Processing Software 4 Excel Core Unit 70 Level 2 Spreadsheet 4 Access Core Unit 19 Level 2 Database 4 PowerPoint Core Unit 59 Level 2 Presentation 4 Outlook Core Unit 34 Level 2 Using email 3 Word Expert Unit 79 Level 3 Word Processing Software 6 Excel Expert Unit 71 Level 3 Spreadsheet Software 6 Candidates who have achieved Microsoft Office Certificates can use these as evidence of achievement towards the credit requirements of the Diplomas. Centres must claim the ITQ unit(s) on Interchange and submit verified copies of the candidate s Microsoft Office Certificate(s) to the OCR Examiner-moderator. Units with the same name e.g. Word Processing Software, cannot be combined in the same qualification. 20 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Assessment 4 Assessment 4.1 Assessment: How it works Teachers/tutors must ensure that supporting requirements for each criterion are fully addressed In order for candidates to be able to effectively progress towards meeting the requirements of each assessment criterion. The identified knowledge, understanding and skills in the unit are not exhaustive and may be expanded upon or tailored to particular contexts to which the unit is being taught and the assessment criteria applied If a candidate fails the assessment for a unit, they may be entered again. There is no restriction, other than the life of the qualification, on the number of times a candidate may be entered for a unit. Unit fees are available for this purpose. The OCR Fees list provides details of all fees applicable to these units/qualifications. 4.2 Authentication Teachers/Tutors/Assessors must be confident that the work they mark is the candidate s own. This does not mean that a candidate must be supervised throughout the completion of all work but the teacher/tutor/assessor must exercise sufficient supervision, or introduce sufficient checks, to be in a position to judge the authenticity of the candidate s work. Wherever possible, the teacher/tutor/assessor should discuss work-in-progress with candidates. This will not only ensure that work is underway in a planned and timely manner but will also provide opportunities for teachers/tutors/assessors to check authenticity of the work and provide general feedback. Candidates must not plagiarise. Plagiarism is the submission of another s work as one s own and/or failure to acknowledge the source correctly. Plagiarism is considered to be malpractice and could lead to the candidate being disqualified. Plagiarism sometimes occurs innocently when candidates are unaware of the need to reference or acknowledge their sources. It is therefore important that centres ensure that candidates understand that work they submit must be their own and that they understand the meaning of plagiarism and what penalties may be applied. Candidates may refer to research, quotations or evidence but they must list their sources. Where permitted by the specification, the work of individual candidates may be informed by working with others, for example, in undertaking research, but candidates must provide an individual response as part of any task outcome. Whilst there are no restrictions on the number of times that a candidate can resubmit evidence, it is the responsibility of the teacher/tutor/assessor to ensure that the details of any feedback and guidance are clearly recorded. Any advice to individual candidates over and above that given to the class as a whole should be recorded. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 21

Assessment 4.3 Initial assessment of candidates It is important for centres to carry out an initial assessment that identifies the competence, knowledge and understanding candidates already have and any potential gaps that need to be addressed. This will enable centres and candidates to identify units which are most appropriate to their needs. 4.4 Centre assessed unit(s) and OCR moderated Centre assessors and internal quality assurance personnel are not required to hold an Assessor or Verifier qualification. All units will be locally assessed and externally moderated. Candidates will be required to meet all the assessment criteria as stated in the unit specifications. The quality of grammar, punctuation and spelling will be assessed within units, as being fit for purpose in the workplace. The evidence for meeting all the assessment criteria in the units can be produced in three ways: candidates can use real work as evidence centre devised activities/assignments that enable candidates to meet all of the assessment criteria in these units OCR s CLAiT assignments can be used for specific ITQ units, see section Using CLAiT 2006 for ITQ. Achievement at unit level is Pass or Fail Assessment of these qualifications will be conducted in accordance with the appropriate codes of practice approved and published by the regulatory authorities and OCR requirements. When candidates complete an assignment/activity, the centre assessor assesses their work. Centres will need to identify staff who will act as centre assessors. The staff will need to have experience in making judgments about candidates progress. Centre Assessors must: judge candidate work against the standard identified to meet the assessment criterion identify sufficient valid and reliable evidence identify gaps in evidence give feedback to candidates liaise with other assessors in the centre to ensure assessment standards are consistent authenticate candidate achievement by completing and signing OCR documentation (e.g. Witness Statement Forms, Evidence Checklists) maintain records of candidates achievements. Full details of the administration arrangements associated with these qualifications are included in the Admin guide: Vocational Qualifications (A850) which can be downloaded from the OCR website. 22 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Assessment 4.4.1 Teacher/Tutor worked copies Teacher/Tutor worked copies are not required for naturally occurring evidence produced in the workplace. If the centre sets its own assignment or uses an OCR-set CLAiT assignment then the centre assessor(s) must work through the assignments, in advance of the assessment, to generate a correct worked copy for marking purposes. This serves a number of purposes: to ensure the hardware/ to be used will enable candidates to achieve all of the assessment objectives to ensure that all the terminology used in the assignments has been covered in tuition to produce a correct worked copy from which the centre assessor will mark candidates work to provide the OCR Examiner-moderator with an example of the expected system output. OCR does not offer the service of checking or approving worked copies. The assessor's worked copy must be submitted to the Examiner-moderator with the candidates' work. A separate worked copy must be provided for each centre assessor who has marked work in the batch, unless an Internal Standardisation Form is included (see Appendix). The worked copies only need to be submitted once, to your allocated Examiner-moderator, preferably in electronic format. Failing to submit worked copies places candidates at a disadvantage in the moderation process, as the worked copy can often assist the moderator in explaining unusual assessment output. 4.4.2 Internal standardisation Internal standardisation is an important part of the local assessment process. Centres are required to demonstrate that a system is in place which ensures that all assessment is being carried out in a similar way and to an equivalent standard across all centre assessors. OCR will require evidence of this process. Centres are required to keep evidence of standardisation and records of any decisions/issues for a minimum of one year. In order to maintain a consistent approach to internal standardisation, a centre co-ordinator should be nominated. The centre co-ordinator will be responsible for: maintaining a list of current centre assessors ensuring that all current centre assessors are working to the same standard arranging regular standardisation meetings ensuring cross-moderation of work between centre assessors maintaining records of the outcome of cross-moderation activities regularly sampling the assessment of all centre assessors and documenting the outcome advising centre assessors of any discrepancies in assessment and suggesting ways in which assessment may be brought into line with the work of other centre assessors completing the relevant centre standardisation document. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 23

Assessment 4.4.3 External moderation External moderation ensures centres internal assessments meet the national requirements of these qualifications. OCR Examiner-moderators are allocated by OCR to moderate centre assessment decisions. OCR requires centres to submit only the appropriate documentation for specific units for moderation. OCR does not require centres to submit for moderation additional evidence produced by the candidate in the course of an activity. OCR, however, anticipates that centres will wish to create programmes of learning for candidates towards the completion of these units that will generate additional items of evidence. Centres are free to do this, but OCR does not require these items for certification of unit achievement. OCR requires that all Evidence Checklists submitted in support of achievement are signed by the teachers/tutors prior to submission for moderation. Where the Evidence Checklist is submitted electronically, the insertion of the teacher/tutor s name fulfils the same purpose. Note: Evidence checklists must be produced for all units being claimed except for those where the OCR-set CLAiT assignments are used as evidence and when the Evidence Review Form is used for the Improving productivity using IT Unit 2. Teachers/tutors must check that each criterion has been successfully met by the candidate before work is signed and sent for external moderation. Centres must use candidates Submission Cover Sheet, downloadable from the OCR ITQ 2009 qualifications webpage, to send to their OCR Examiner-moderator only those items required as evidence for the unit concerned. External moderation of a centre s assessment decisions is achieved through systematic sampling. The assessment decisions of each centre assessor submitting work will be sampled. The outcomes of moderation will apply to all work submitted in each batch for moderation. No substitution of candidates work will be allowed unless prior agreement of the OCR Examinermoderator has been obtained. The Examiner-moderator will complete a Centre Feedback Report Form (enqf6) for the batch; this will be available to view on Interchange. If the centre assessment is satisfactory, arrangements will be made for certification. If the centre assessment is inaccurate, the necessary amendments to candidates achievements will be recorded on the Centre Feedback Report Form (enqf6) and certification will reflect these amendments. The latest information regarding ITQ is also included on Centre Feedback reports. If an Examiner-moderator is unable to process a unit because the work is missing, it has not been claimed on Interchange, or the documentation is incorrect, a Centre Request Letter is forwarded to the centre by OCR Operations. Centres have 14 days to rectify the issues raised, before the moderator withdraws the unit. Examiner-moderators are not empowered to enter into direct contact with centres. In no circumstances must centres attempt to contact their Examiner-moderator in any way other than through posting or emailing candidate work to the address provided to them by OCR. Any queries concerning the units or assessment must be directed to OCR, Coventry. 24 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Assessment 4.5 OCR e-assessment The following units can be assessed using computer-based tests which take place on-demand. There is no requirement to use these tests. http://www.ocr.org.uk/i-want-to/do/e-assessment/ Level 1 - Units 18, 69 and 77 can be assessed by e-test Level 2 - Units 19, 34, 59, 70 and 78 can be assessed by e-test Achievement at unit level is Pass or Fail. Full details of the administration arrangements associated with these qualifications are included in the Admin guide: Vocational Qualifications (A850) which can be downloaded from the OCR website. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 25

Using CLAiT for ITQ 5 Using CLAiT 2006 for ITQ 5.1 CLAiT 2006 The CLAiT 2006 qualifications, entry codes 05538, 05539, 05540, closed for entry on 31.08.10. Only candidate achievement in the last 3 years will be accepted as evidence towards the Level 2 and Level 3 Diplomas in IT Users Skills (ITQ). 5.2 Where candidates have already achieved CLAiT 2006 Where candidates have already achieved a CLAiT unit/certificate centres should not claim the corresponding ITQ unit. When the centre makes a claim for a candidate entered for ITQ 2009, the previously achieved CLAiT 2006 units, see exemptions; will automatically be recognised by the OCR system providing the candidate number used for CLAiT is the same for this claim. Centres are not required to claim the unit(s) again via Interchange. If you do tick previously achieved Units, your centre will be charged for each Unit. If the individual candidate numbers are different, centres need to contact Operations to request the candidate s achievements are combined. 5.3 Using CLAiT paper-based assignments to produce evidence OCR s Level 1 and Level 2 CLAiT assignments can be used to produce evidence for the specific ITQ units detailed below. OCR s Level 1 and Level 2 CLAiT units have been fully mapped against the new ITQ units. The paper-based assignments can be used by centres as an assessment method for candidates to achieve specific units in the ITQ 2009 qualifications. OCR-set CLAiT assignments are free to download from the OCR Interchange site. CLAiT Assessment procedures and marking criteria must be followed. OCR Unit No Level 1 units ITQ unit title OCR Unit No CLAiT unit title 77 Word processing 1 File Management and e-document Production 69 Spreadsheet 2 Creating Spreadsheets and Graphs 18 Database 3 Database Manipulation 30 Desktop publishing 4 e-publication Creation 58 Presentation 5 Create an e-presentation 36 Imaging 6 e-image Creation 80 Website 7 Web Page Creation 33 Using email 39 Using the Internet 8 Online Communication 26 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Using CLAiT for ITQ OCR Unit OCR Unit ITQ unit title No No CLAiT unit title Level 2 Units 02 Improving productivity Any CLAiT Unit + Evidence Review Form using IT Level 2 78 Word processing 1 Integrated e-document Production 70 Spreadsheet 2 Manipulating Spreadsheets and Graphs 19 Database 3 Creating and Using a Database 31 Desktop publishing 4 e-publication Design 59 Presentation 5 Design an e-presentation 37 Imaging 6 e-image Manipulation 81 Website 7 Website Creation 34 Using email 8 Electronic Communication 5.4 Using live assignments The CLAiT live assignments and data files are available to download from Interchange. They are filed by year: 2005-2006 Set A 2005-2006 Set B 2006-2007 2007-2008 2008-2009 2009-2010 How to access the assignments The assignments are available to download from Interchange: 1 enter Interchange using id and password 2 on the menu at the left of the screen, click the link for CLAiT and ITQ 3 in the expanded menu, underneath e-assessment, Click Computer-based assessment. These assignments must be marked with the same rigour as specified in the detailed marking criteria sections of the CLAiT Tutor s Handbook. As such you may find it beneficial to access the CLAiT materials for use with your assessment delivery. From 01.09.11 the unit and marking criteria will be available to download from Interchange. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 27

Using CLAiT for ITQ How to access additional guidance notes The Additional Guidance Notes, to be used in conjunction with the CLAiT Tutor handbook, are available to download from Interchange: 1 enter Interchange using id and password 2 on the menu at the left of the screen, click the link for CLAiT & ITQ 3 in the expanded menu, underneath Support material, Click CLAiT documents. 5.5 Using sample assignments (A and B) The sample assignments are for practice or to produce evidence for level 2 unit 2; see option 4 of the evidence review form. The Sample Assignments (A and B), data files and worked copies can be downloaded from the website. Please visit the OCR website at New CLAiT Information or CLAiT Plus Information. 5.6 Teacher/Tutor worked copies In advance of the assessment, the centre assessor(s) must work through any OCR-set CLAiT assignment to generate a correct worked copy for marking purposes. The assessor's worked copy must be submitted to the OCR ITQ Examiner-moderator with the candidates' work. A separate worked copy must be provided for each centre assessor, who has marked work in the batch, unless an Internal Standardisation Form is included (see Appendix). The worked copies only need to be submitted once, to your allocated ITQ Examiner-moderator, preferably in electronic format. OCR does not offer the service of checking or approving worked copies. This worked copy serves a number of purposes: to ensure the hardware/ to be used will enable candidates to achieve all of the assessment objectives to ensure that all the terminology used in the assignments has been covered in tuition to produce a correct worked copy from which the centre assessor will mark candidates work to provide the OCR Examiner-moderator with an example of the expected system output. Failing to submit worked copies places candidates at a disadvantage in the moderation process, as the worked copy can often assist the moderator in explaining unusual assessment output. 28 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Using CLAiT for ITQ 5.7 Marking the work The centre assessor must indicate all errors on the printouts. All candidate printouts, including those where there are no errors, must show evidence of the centre assessor's marking. If there are no errors on a printout, then a tick and/or a comment such as no errors will suffice. If the candidate work is submitted electronically, the centre can submit a marking tracking spreadsheet or can submit scanned copies of marked work. Failure to identify errors or to provide evidence of marking may result in work being returned to centres. 5.8 Using Computer-based assessment (CBA) CLAiT CBA assessment is no longer available. You can use OCR s Computer based assessment for specific Level 1 and Level 2 units for ITQ by accessing e-assessment on the interchange page. Level 1 ITQ unit numbers 18, 69 and 77. Level 2 ITQ unit numbers 19, 34, 59, 70 and 78. Please note that 2008-2009 and 2009-2010 OCR-set CLAiT assignments cannot be submitted via the CBA marker Additional information about CBA is available on the e-assessment page. Once the candidate has achieved a pass, centres should claim the ITQ unit on Interchange and then send the CBA marking report as evidence of a pass, together with a completed Submission Cover Sheet for each candidate, to their allocated ITQ Examiner-moderator, quoting the claim number. It is only once a Pass result is claimed on Interchange, that a unit entry is deducted. ITQ certificates will be processed more quickly if centres do not mix CBA claims with units using alternative evidence. It would also speed certificate production if the CBA reports were sent electronically to the Examiner-moderator, clearly stating in the email subject heading, CBA together with the Centre Number, scheme code and claim number of the reports attached. Candidates can only have 4 attempts and cannot attempt the same assignment twice. ITQ CBA Tutorial The ITQ Level 2 Tutorial and Practice Assessments is available as a zip file on the ITQ Level 2 CBA page of the OCR website. This can be used to familiarise centre staff and candidates with the ITQ Level 2 CBA assessments and the OCR CBA system in an offline environment. Queries about CBA Queries about CBA submissions can be sent to CBA@ocr.org.uk OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 29

Delivery 6 Delivery 6.1 Mode of delivery OCR does not specify the mode of study or specify a time limit for the achievement of these qualifications other than the last entry date laid down by the regulatory authorities detailed in the qualification overview. Centres are free to deliver these qualifications using any mode of delivery that meets the needs of their candidates. Whatever mode of delivery is used, centres must ensure that candidates have appropriate access to the resources identified below. Centres should consider the candidates complete learning experience when designing learning programmes. This is particularly important in relation to candidates studying part time alongside real work commitments where candidates may bring with them a wealth of experience that should be utilised to maximum effect by centre staff. 6.2 Wider issues These qualifications provide opportunities for centres to develop candidates understanding of spiritual, moral, ethical, social and cultural issues and heighten candidates awareness of environmental issues, health and safety considerations and European developments. Spiritual, moral, ethical, social and cultural issues Teachers/Tutors delivering a programme of learning leading towards these qualifications would have opportunities to develop candidates understanding of spiritual, moral, ethical, social, legislative, economic and cultural issues, for example through: the rights of an individual to be informed of and to access data held about them by an organisation (Data Protection Act) the copyrights of individuals and organisations over published electronic data confidentiality of information (employer and clients); the need to ensure data security computer misuse responsibility of honesty and accuracy in recording, manipulating and presenting data. Environmental issues, health and safety considerations and European developments Teachers/Tutors delivering a programme of learning leading towards these qualifications would have opportunities to have opportunities to develop candidates understanding of health and safety issues, environmental issues and European developments such as: correct procedures for working with IT equipment print consumables energy saving. 30 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Delivery 6.3 Centre resources and requirements OCR strongly advises that teaching and development of subject content and associated skills be referenced to real vocational situations, through the utilisation of appropriate work-based contact, vocationally experienced delivery personnel, and real-life case studies. Centres must provide suitable IT equipment with the appropriate for candidates. Candidates should be encouraged to read around the subject and have an appropriate knowledge of the application of the appropriate legislation (e.g. Health and Safety). In addition, each unit will contain guidance on the resources required. Staff conducting assessment must understand fully the requirements of these qualifications. Centres should ensure that appropriate physical resources are made available to candidates. Centres must provide appropriate assessment facilities for candidates that comply with the regulations laid down by OCR in the Admin guide: Vocational Qualifications (A850) and the JCQ Instructions for Conducting Examinations, available at www.jcq.org.uk. 6.4 Delivery in Wales and Northern Ireland These qualifications have been regulated by Ofqual for delivery in England/Wales/Northern Ireland during the life of the qualifications. They have been approved by the Department for Education and Skills (DfES) for use by centres in Wales and by the Council for the Curriculum Examinations and Assessment (CCEA) for use by centres in Northern Ireland. Candidates in Wales or Northern Ireland should not be disadvantaged by terms, legislation or aspects of government that are different from those in England. Where such situations might occur, including in the external assessment, the terms used have been selected as neutral so that candidates may apply whatever is appropriate to their own situation. We will provide specifications, assessments and supporting documentation in English. Further information concerning the provision of assessment materials in Welsh and Irish may be obtained from the OCR Customer Contact Centre: 024 76 851509. 6.5 Access arrangements and special consideration Adjustments to standard assessment arrangements are made on the basis of the individual needs of candidates. It is important, therefore, that centres identify as early as possible whether candidates have disabilities or particular difficulties that will put them at a disadvantage in the assessment situation and select an appropriate qualification or adjustment that will allow them to demonstrate attainment. The responsibility for providing adjustments to assessment is one which is shared between OCR and the centre. Centre staff should consult the consult the Joint Council of Qualifications (JCQ) booklet Access Arrangements, Reasonable Adjustments and Special Consideration www.jcq.org.uk. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 31

Delivery For further guidance on access arrangements and special consideration please refer to OCR s Admin guide: Vocational Qualifications (A850). 6.6 Centre malpractice guidance It is the responsibility of the Head of Centre * to report (in writing) all cases of suspected malpractice involving centre staff or candidates, to the OCR Standards Division. When asked to do so by OCR, Heads of Centres are required to investigate instances of malpractice promptly, and report the outcomes to the OCR Standards Division. Further information is contained in the JCQ publication: General and Vocational Qualifications - Suspected Malpractice in Examinations and Assessments which is available from www.jcq.org.uk together with OCR s Malpractice Procedures A Guide for Centres. * The Head of Centre is defined as the most senior officer in the organisation, directly responsible for the delivery of OCR qualifications, e.g. the Principal of a College, the Head Teacher of a school, the Managing Director of a Private Training Provider or the Group Training Manager of a major company. 32 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Certification 7 Certification Candidates who achieve the full qualification will receive: a unit certificate listing the unit or units achieved, with their related credit value and the unit reference number(s), and a certificate giving the full qualification title and the qualification number. Candidates achieving one or more units but who do not meet the credit requirements for a full qualification will receive a certificate listing the units they have achieved along with their credit value. 7.1 Claiming certificates Certificates will be issued directly to the centre for successful candidates. In order to ensure that these are automatically issued, centres must ensure that the OCR candidate number is always used where a candidate has already achieved one or more units. See the Admin guide: Vocational Qualifications (A850) for full details. For details on how to make online claims for QCF qualifications see the step-by-step guide for centres Making online claims for vocational and Functional Skills qualifications. The certificate for the full Apprenticeship is produced by e-skills please see Apprenticeship information. 7.2 Multiple certificates recognising candidate achievement Centres may receive certificates for qualifications that are part of a suite but for which the candidate has not been entered. As the centre claims units for this qualification, OCR s system will validate the combination of units matches the rules of combination for this qualification. In the process it will also check against the OCR candidate number for: qualifications/units already claimed and if these contribute to this qualification identify if this claim contributes to the achievement of the rules of combination for other qualifications. If this is the case certificates will automatically be generated to recognise the candidate s achievement. For example if candidates are entered for an OCR qualification which is part of a suite, for example a Level 3 Diploma in IT User Skills (ITQ), when the units are claimed the system will check if the combination of units entitles the candidate to any other qualifications such as the Award or Certificate. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 33

Certification 7.3 Replacement certificates If a replacement certificate is required a request must be made to the OCR Operations Division on 024 76 470033, or in writing to the Coventry office, and an application form with further instructions will be sent. If the request is made within six months of the certificate issue date, replacements will be provided free of charge. 34 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Apprenticeship information 8 Apprenticeship information 8.1 How do I get a certificate for the apprenticeship? The Apprenticeship and Advanced Apprenticeship are certificated by e-skills. For full details please see e-skills website. 8.2 About the apprenticeships This apprenticeship programme is designed for people who work with IT systems and in a non-technical capacity. The apprenticeship is made up of qualifications and learning that will provide IT User apprentices with the skills and knowledge required to become competent in their chosen job role. The framework includes a balance of content in technical, business and interpersonal areas, designed to ensure apprentices have an appropriate set of IT skills to operate in their specific chosen job role. The framework is suitable for those in a range of roles and industries for example Personal Assistant, Accounts Assistant in Finance, Website Technician in Media, Teaching Assistant, Sale and Marketing or in IT as Website Designer, User Support, Helpdesk, Trainer. Candidates who achieve the IT User Apprenticeship / Advanced Apprenticeship will have IT skills they need, tailored to the sector of their choice. They will be familiar with IT 'best practice' as well as an organisation's business procedures and objectives. They will be prepared for progression opportunities in employment or to Further/Higher Education. 8.3 What makes up an apprenticeship? The Level 2 apprenticeship is approximately 315 Guided Learning Hours. The Level 3 advanced apprenticeship is approximately 325 Guided Learning Hours. For apprentices without the required level of functional skills there would be an additional 45 GLH per functional skill. Each apprenticeship is made up: Competence and knowledge qualifications i.e. ITQ 2009 Diplomas Employee Rights and responsibilities - Assessed using the e-skills UK Employment Rights and Responsibilities workbook. This can be downloaded from e-skills website. Functional Skills. Functional skills For apprentices who have achieved a GCSE grade A*-C in Maths, English and ICT will be exempt from completing the corresponding Functional Skills, if these were gained within 5 years of beginning the Apprenticeship programme. Please refer to the Wales and Northern Ireland frameworks for different rules regarding functional and Key Skills.. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 35

Administration arrangements 9 Administration arrangements 9.1 Administration arrangements for these qualifications This section provides an overview of the administration arrangements operating for these qualifications. For detailed information centres must refer to OCR s Admin guide: Vocational Qualifications (A850): Centres should also download the Administration Step-by-Step guide. 9.2 Overview of full process The following flow chart provides a brief summary of how these qualifications are delivered. Administration flowchart for on-demand/postal moderation Apply for centre approval Complete the approval form Make entries Via Interchange Submit claim via Interchange Submit candidates work to the assessor OCR assessor moderates candidates work OCR issues certificates OCR publishes electronic results and sends unit and full award certificates as appropriate 9.3 How to gain centre approval Centres can download and complete the electronic Centre Approval Form from the OCR website and return it to OCR Operations (or complete and submit it electronically). Alternatively contact the OCR Customer Contact Centre on 024 7685 1509. 36 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Administration arrangements 9.4 How to enter candidates In order to let OCR know which qualifications your candidates wish to take, you need to make entries. Note that the term registrations has been replaced by the term qualification entry. Making entries must be carried out via OCR Interchange - OCR s secure extranet facility. For full details of the process please see Making entries for vocational qualifications via Interchange. 9.5 Entry options Options for candidate entry: Full award entry Candidates can be entered for the full award when they are intending to complete the whole qualification rather than just individual units. This is often a more cost-effective way to make entries. Please note, however, if a candidate does not complete the full award, the remaining units cannot be transferred to another candidate. Following qualification achievement, if a candidate wishes to upgrade to the next size of qualification e.g. from an Award to a Certificate, they should claim unit entry for the additional units required, indicating that they are being claimed for the larger qualification. Unit entry It is possible for candidates to build up their qualification unit by unit. This may be useful if a centre is unsure whether a candidate is intending to complete the full qualification. Candidates should be entered either for the full award or individual units. They should not be entered for both. Routes for making entries: Named entry This is where you provide specific candidate information (e.g. name and date of birth) for each qualification. The advantage of named entry is that materials we supply are personalised, requiring less manual work later. In general, this is OCR s preferred entry route. Unnamed entry This allows you to order a number of units or qualifications in bulk, without specifying who will be taking them. Although this increases the flexibility of the administration, it may increase the administrative burden later in the process. 9.6 How to make claims All claims should now be carried out via OCR Interchange. For full details of the process please see Making online claims for vocational qualifications. Please note that for postally examined/moderated qualifications the work should be sent to the examiner-moderator within 24 hours of the claim being made on Interchange. 9.7 Electronic submissions There are two methods for making electronic submissions: email direct to the Examiner-moderator using e-portfolio. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 37

Administration arrangements Submissions using email All OCR Examiner-moderators have a 4 digit OCR mailbox e.g. ocremxxxx@ocr.org.uk Candidate evidence can be emailed direct to this address, as soon as the unit(s) has been claimed on Interchange. The subject heading should include the centre number, scheme code and claim number as indicated on Interchange. Each email should only contain the evidence of one claim number (please see point 11 overleaf). Please list the candidate names. Please follow these guidelines: 1. Please create one folder for each candidate and include the Submission Cover Sheet, the Evidence Checklist for non-clait submissions and the Evidence Review Forms (ERF) for Mandatory units 1 or 2, together with the relevant files in that folder. 2. If you are submitting more than one unit, please create a sub-folder for each unit and include the Submission Cover Sheet in the main folder. The Evidence Checklist for non-clait submissions and the ERF for Mandatory units 1 or 2 should also be included in the subfolder for each unit. 3. Remember to enclose teacher/tutor's worked copies for the first batch (if using OCR-set CLAiT assignments or centre-set assignments). 4. Please ensure all files show evidence of the assessor's marking. If there are no errors on a print, please tick or mark as 'no errors'. 5. Evidence can be scanned to show marking, or a tracking, marking spreadsheet can be used. 6. Evidence of printing only needs to be included if the default settings are changed e.g. when asked to print out handouts for power point slideshows, the candidate can do a screen print of the print dialogue box. 7. If evidence is scanned, please scan all pages the correct way (it is difficult to view pages on screen if they are scanned upside down). Also, please scan prints in the correct sequence, as specified in the assignment. 8. Hyperlinks can be incorporated into the Evidence Checklists in order to make it easier for the Examiner-moderator to find which part of the evidence maps to the assessment criteria. Please ensure that the links are relative, not absolute. 9. We cannot accept accounts files. 10. We can accept any pdf, rar, zip, MS Office files (any version). 11. Size should be restricted to 10mb per email. If it is any larger, it should be split between emails and clearly labelled e.g. email 1 of 2, email 2 of 2, etc. 12. Not all packages are available to Examiner-moderators, therefore, please screen shoot candidate evidence into a word document. In a graphics unit, please save images as a.jpg. 38 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Administration arrangements Submissions using e-portfolios If a centre is using an e-portfolio to organise the candidate s work, they can email their Examinermoderator s OCR mailbox, giving them login details and instructions on how to navigate around the site. It is important to send the Examiner-moderator this information each time you make a claim. Please follow these guidelines: Please ensure that the Submission Cover Sheet, the Evidence Checklist for non-clait submissions and the Evidence Review Forms (ERF) for the Improving Productivity using IT Unit 2, are included in the portfolio. Centres may use their own documentation for candidate feedback; however, this cannot replace OCR documentation as detailed above. Please ensure that final candidate evidence is easy to find. Examiner-moderators will not search for the latest version. Please ensure that all candidate evidence for each unit is contained within the same folder. Please follow points 3-10 and 12 in the section on Electronic Submissions: Feedback/marking of candidate work can be submitted on a separate document. Size should be restricted to 10mb per file as otherwise it takes too long for the Examinermoderator to download. N.B. The Examiner-moderator s OCR mailbox can only be used to send candidate evidence, or to advise about e-portfolio login and navigation. It cannot be used to ask questions, or enter into any other dialogue. Supplementary information or explanations to the Examinermoderator must not be provided in the email. For assessment queries, please use the ITQ assessment query mailboxes, or the CLAiT marking query mailboxes (if the question refers to an OCR-set CLAiT live assignment).. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 39

Supporting documentation 10 Supporting documentation 10.1 OCR assessment documents The OCR assessment documents include: Evidence checklists Evidence review form Submission Cover Sheet Evidence checklists OCR provides evidence checklists which are available to download from Forms. In the Evidence Checklists, the examples given are indicative of the learning context at each level and are not intended to form a prescriptive list for the purpose of assessment. Evidence checklists must be produced for all units being claimed except for those where the OCRset CLAiT assignments are used as evidence and when the Evidence Review Form is used for the Improving productivity using IT Unit 2. Evidence review form (ERF) Level 2, mandatory unit 2, Improving productivity using IT, requires a review of the work undertaken for a Level 2 unit claimed against ITQ. The evidence review form is only used with the Level 2 mandatory unit 2 and should be completed electronically. INSERT HYPERLINK Candidates will be able to base their ERF on one of the following options: 1 A real work task 2 A CLAiT Plus assignment (where evidence has been certificated in the last 3 years) 3 A centre-set assignment 4 A practice task(s) or assignment that you have undertaken whilst learning the skills for your IT qualification. It must be straightforward but detailed enough to allow you to answer the questions on the form. Submission Cover Sheet This document can be down loaded from the key documents section of the ITQ web page and must be completed by centres to submit work to Examiner-moderators. 40 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Mapping and signposting 11 Mapping and signposting 11.1 National Occupational Standards (NOS) Mapping These qualifications provide a key progression route between education and employment and further study/training leading to employment. They are directly relevant to the needs of employers and relates to National Occupational Standards (NOS) in IT User Skills 2009. 11.2 Functional skills signposting Training provided for IT User Skills may help to prepare candidates for the functional skills assessment (e.g. setting up and developing the functionality of the spreadsheet may be good preparation for mathematics). It is likely however that further training would be needed to fully prepare candidates for functional skills assessment. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 41

Further Support and information 12 Further support and information This Centre Handbook and the Admin guide: Vocational Qualifications (A850) contain the information needed to deliver and administer these qualifications. If there are any queries about these please see below for contact details. Support is also available on the OCR webpages. 12.1 Interchange OCR Interchange has been developed to help you to carry out day to day administration functions online, quickly and easily. The site allows you to register and enter candidates online. In addition, you can gain immediate, free access to candidate information at your convenience. Sign up at http://www.ocr.org.uk/ocr-for/exams-officers/interchange/. 12.2 Enquiries For enquiries relating to any of OCR s vocational qualifications, please contact the OCR Customer Contact Centre on: Telephone: 024 76 851509 Fax: 024 76 851633 Email: vocational.qualifications@ocr.org.uk Alternatively, you could visit OCR s website at www.ocr.org.uk for further information on OCR qualifications. Please note the ITQ Assessment Query Mailboxes are no longer in use. If you have an assessment query about any of the ITQ units including units where CLAiT assessments are submitted for evidence, you can now contact: vocational.qualifications@ocr.org.uk In order to ensure that your query is dealt with effectively, please use one of the formats below for the subject line: ITQ Level 1 query Unit 01 ITQ Level 2 query Unit 78 ITQ Level 3 query Unit 03 ITQ Level 1 query for CLAiT Level 1, Unit 4 paper 05/A ITQ Level 2 query for CLAiT Plus, Unit 3 paper 09/10 Please note that these subject lines are for assessment queries only and cannot be used for the following: General enquiries e.g. advice about using e-claims or documentation queries As a checking service for full assignments or tutor worked copies Any query that has attachments Any query about units that have already been processed or certificated. For these queries please continue to contact vocational.qualifications@ocr.org.uk or telephone 02476 851509 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.1 42

Further support and information CLAiT Assessment Queries If you are using CLAiT as evidence for ITQ and have a marking query about one of the live assignments, please continue to contact the CLAiT mailboxes: New CLAiT Level 1 units: markingquery05538@ocr.org.uk CLAiT Plus Level 2 units: markingquery05539@ocr.org.uk 12.3 ITQ Forum You can discuss, debate and collaborate with other centres about ITQ, by using our Social Network, available at ITQ Forum http://social.ocr.org.uk/. It is a straightforward and enjoyable way to connect with other deliverers of ITQ. 12.4 Customer feedback We welcome feedback from customers on all aspects of our provision. Comments relating to this documentation should be sent to: The OCR Qualification Manager ITQ 2009 Customers, Curriculum and Qualifications OCR Coventry Office Westwood Way Coventry CV4 8JQ 12.5 Professional Development Programme We are constantly looking for ways in which we can improve the support we offer to teachers/tutors. From September 2012 our new programme will include: Self- managed learning - FREE online professional development units available when and where you want them. Live Broadcast - FREE live web broadcasts of professional development events. Premier professional development - A series of not to be missed events. Face-to-face - FREE training sessions to help you understand and manage Controlled Assessment and to support some vocational courses. To find out more about our new Professional Development Programme visit our website at ocr.org.uk/training. OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2 43

Further Support and information 12.6 Enquiries about results Please refer to the Admin guide: Vocational Qualifications (A850). 12.7 Documents related to these qualifications Admin guide: Vocational Qualifications (A850) Making entries for vocational and Functional Skills qualifications via Interchange Making online claims for vocational and Functional Skills qualifications. JCQ publications: Access Arrangements, Reasonable Adjustments and Special Consideration Instructions for Conducting Examinations Suspected Malpractice in Examinations and Assessments. 44 OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.2

Internal Standardisation Form OCR ITQ DIPLOMA IN IT USER SKILLS (ITQ) for use with Apprenticeships Internal Standardisation Form Each Centre Assessor must send their worked copies to their OCR ITQ Examiner-moderator with each batch submitted, in order to ensure the Examiner-moderator is moderating from the same worked copy from which the centre assessor has marked. This form allows centres with more than one centre assessor to submit a single worked copy to the ITQ Examiner-moderator, to represent the marking for all centre assessors. This single worked copy must be in use by all centre assessors as the marking copy, and the signee must take responsibility for standardisation of assessment within their centre. In the event that work is received from a centre where it is clear that the standard differs considerably between assessors, OCR reserves the right to withdraw those unit(s) which do not meet the standards required and to ask for individual worked copies from named assessors. Scheme Code: Centre Number: Claim Number: I confirm that this centre has performed internal standardisation on an ongoing basis to ensure consistency of assessment amongst all of the listed centre assessors, and that each assessor has used the attached worked copy as the basis of their marking. Name (Please print): Signature: Date: Local Assessors (please list): OCR Level 2 and Level 3 Diploma in IT User Skills (ITQ) V1.1 45