Mercer Compensation Participation Centre

2009 Canada Mercer Compensation Participation Centre Position Descriptions Consulting. Outsourcing. Investments.

Mercer Compensation Participation Centre, Position Descriptions 2009 Table of Contents Important Dates 2 Enhancements to the Participation Centre 3 Using the Position Descriptions 4 Mercer Universal Position Code System (MUPCS ) 5 Enhancements to the Positions 8 Position Indices Numerical Listing (by Code) 20 Alphabetical Listing (by Title) 39 Position Descriptions 58 Mercer Compensation Participation Centre 1 2009 Mercer LLC

Important Dates Questionnaires Distributed February Position Matching Webinars General Industry March 12 and 26 General Industry April 1 and 7 ITAC/High-Tech March 10 Contact Centre March 23 MEDEC March 31 Data Effective Date April 1 Early Bird Deadline April 14 Data Submission Deadline April 24 PayMonitor Report Publication Dates August through November, as outlined below Mercer Benchmark Database* August Executive August Corporate Services and HR August Finance, Accounting and Legal August Information Technology August Engineering and Related Trades August Logistics and Supply Chain August Manufacturing and Operations August Marketing and Sales August High-Tech and e-commerce August Executive, Management and Professional (EMPTM) August Medical Device Technology Compensation Survey August Contact Centre September Pharmaceutical & Biotechnology September Total Remuneration Survey November Register for one of our complimentary Position Matching Sessions/Webinars at www.imercer.ca/events. Hard copy reports, where applicable, will be released approximately 2-3 weeks after the PayMonitor release. *In August, 940 core functional jobs will be available for purchase in the Mercer Benchmark Database as a single PayMonitor release, with one-point access for users. By combining core modules, clients have the ability to harness the power of the tool to: Blend positions across more than 935 benchmark positions Create and/or run a single report template across positions Compare your organization s data to market data across survey modules Export results for a wide array of positions at one time Mercer Compensation Participation Centre 2 2009 Mercer LLC

Enhancements to the Participation Centre Mercer has made a variety of changes to the Participation Centre. We are pleased to present these changes to our clients, as they will provide a broader coverage of technology jobs as well as allow for more thorough benchmarking capabilities throughout the entire survey. These improvements fall into two categories: Mercer Benchmark Database (MBD) Expansion and Redesign Incorporation of the ITAC (high-tech industry) Survey Mercer Benchmark Database (MBD) Expansion and Redesign The Mercer Benchmark Database has been restructured so that survey users will be able to fully benefit from their participation. The following is a list of the nine survey modules included in MBD, which have been redesigned to create a more balanced value approach: Executive REVISED Corporate Services and HR NEW Finance, Accounting and Legal NEW Information Technology ENHANCED Engineering and Design Logistics and Supply Chain Manufacturing and Operations Marketing and Sales ENHANCED High-Tech and e-commerce NEW In addition to these improvements to the survey modules in MBD, outlined below are other enhancements to the 2009 survey: MBD contains 940 jobs a growth of approximately 30% over 2008! A revamping of the information technology positions to reflect an evolving market. Mercer s Executive Management and Professional (EMP) Survey now provides a more evenly distributed sample of the most popular jobs across all survey modules for clients who are looking for the most high-level benchmarking capabilities at a fraction of the full MBD survey cost. More client-centric pricing with each module being equally priced. New MBD Flex option the ability to bundle any 6 modules for one discounted purchase price, adding flexibility and an easier transition from the 2008 survey for the client. Incorporation of the ITAC (high-tech industry) Survey The Mercer Benchmark Database and the survey formally known as the ITAC High-Tech Compensation Survey are joining forces to bring survey users a more robust database for both client groups. In 2009, Mercer has incorporated the ITAC High-Tech Compensation Survey into the Mercer Benchmark Database by mapping high-tech survey jobs to relevant MBD codes and adding industryspecific High-Tech jobs to the MBD position list. The combining of the two surveys will bring the following advantages to clients: MBD participants now have access to hundreds of additional benchmark positions, many of which are related to the growing and dynamic technology industry. ITAC High-Tech industry members are now able to compare data for both functional jobs (e.g., accountants) and industry-specific jobs (e.g., graphic designers) to all industries throughout Canada. A more robust participation means that clients are likely to have more data (and less data masking) when scopes are applied (e.g., location, industry, etc.) to various survey positions. Mercer Compensation Participation Centre 3 2009 Mercer LLC

Using the Position Descriptions Mercer s position descriptions are a key resource when matching your organization s roles. For your convenience, we are providing you with the position description catalogue in two formats: Position Descriptions (PDF) Allows you to print and review all job descriptions surveyed and to view the breakdown of jobs according to the survey module in which they will be published. All capsule descriptions are organized in numerical order of position code. The alphabetical listing of position descriptions can be used to help locate a particular position. We have included numerical and alphabetical lists of all positions with the appropriate modules indicated. Use the Acrobat Reader Find feature and search for positions by title. Position Descriptions (Excel) All position descriptions are included in soft copy format under Tab 7 of the Questionnaire. This allows quick and easy distribution for line managers or others in your organization to assist in the matching process. Another feature you might find useful is the Filter function to search for a particular position title or survey module. As listed below, each capsule description in the Position Descriptions (PDF) includes a series of symbols denoting in which module(s) or reports a given position will be published. A legend is included at the bottom of each page, for easy reference. B Mercer Benchmark Database L Logistics and Supply Chain C Contact Centre N Engineering and Design D E F H I Medical Device Technology Compensation Survey (MEDEC)* Executive, Management and Professional Finance, Accounting and Legal High Tech and e-commerce Information Technology O P R S T X Manufacturing and Operations Pharmaceutical & Biotechnology* Corporate Services and HR Marketing and Sales Total Remuneration Survey Executive *Roles specific to the Medical Device Technology Compensation Survey (MEDEC) and the Pharmaceutical & Biotechnology survey are only open to organizations in these industry groups. Incumbent data provided by organizations that are not part of either of these industry groups will not be included. Should you have any questions as you are working through the matching process, please call or e-mail our Client Services Representatives. We would be happy to assist you: Phone: 800 631 9628 e-mail: info.services@mercer.com Mercer Compensation Participation Centre 4 2009 Mercer LLC

Mercer Universal Position Code System (MUPCS TM ) The Mercer Universal Position Code System (MUPCS) is a systematic position coding structure which uses smart coding based on information that helps define a position, including: Career stream Career level Function or family Sub-function or sub-family Survey users benefit from a globally consistent position coding methodology, which facilitates access to global pay information by referencing the same job using the same code. Levels of analysis include: Pay rate comparisons between functions Workforce analytics Pay progression analysis Function or Family To find a MUPCS code, the first step is to identify the function or family. The first three digits of the MUPCS code represent the function of the position. This reference table will help you identify the different functions: MUPCS 3 Digit Family Codes First 3 MUPCS digits Function 100 Top Management 110 Corporate Affairs 115 Legal 120 Human Resources 140 Communications 150 Consulting 200 Finance and Administration 210 Finance 220 Administration 310 Information Technology 320 Information Technology Analysis and Design 330 Information Technology Deployment and Support 400 Sales and Marketing 410 Marketing 420 Sales 430 Contact Centre 500 Research and Development 510 Engineering 520 Project Engineering 550 Repair and Maintenance 600 Manufacturing 610 Supply and Logistics 620 Quality 708 Architecture, Construction & Engineering 760 Pharmaceutical and Medicine 764 Medical Equipment and Supplies 770 Insurance 800 Property/Real Estate Management 804 High Tech Software 808 Telecommunication 810 Retail Mercer Compensation Participation Centre 5 2009 Mercer LLC

Career Stream & Career Levels The career streams are divided into levels based on the type of career stream. The table below shows the breakdown of career levels by career stream. Using Mercer PayMonitor you can combine roles at levels across functions to examine pay. For example, if you wanted to look at the total cash compensation for Directors, regardless of their function (i.e., Sales, Human Resources, Engineering) you would simply select the appropriate level and stream rather than a specific position or function code. The illustration below shows the career streams and levels in the structure. There are four career streams: Executive, Management, Individual professional and Para-professional roles. The levels within each career stream range from three levels in the Executive and Para-professional to six levels in the Individual professional career stream. <Stream s> 1.Executive 2.M anagem ent 3.Individual professional 4.Paraprofessional 1.H ead of organization 2.Function head 3.Sub-function head 1.Pre-em inent <Levels> 1.SeniorManager 2.M anager 3.Team leader (professional) 2.Expert 3.Specialist 4.Senior 4.Team leader (para-professional) 5.Experienced 6.Entry 1.Senior 2.Experienced 3.Entry Mercer Compensation Participation Centre 6 2009 Mercer LLC

Career Stream & Career Levels An example of the Mercer Universal Position Code System (MUPCS) structure is outlined below: 1 2 0. 1 0 0. 2 2 0 Activity code -0 indicates generic position C areer stream and level-22 indicates M anager Sub-fam ily -100 refers to Generalsub-fam ily Fam ily -120 refers to Hum an R esources Mercer Compensation Participation Centre 7 2009 Mercer LLC

Enhancements to This Year s Survey New Positions Mercer has added over 250 new positions to the 2009 Participation Centre. The new positions reflect changes in the Canadian market and suggestions from past participants. Positions were also added to incorporate new high-tech and e-commerce positions, round out missing levels in a job family or to add a global benchmark for the Total Remuneration Survey. These positions cover a wide range of functional areas and range from entry level positions to executive roles. Position Code Position Title 115.100.410 Legal Secretary - Senior 115.100.411 Paralegal/Law Clerk - Senior 115.100.421 Legal Secretary - Intermediate 120.100.330 Human Resource Generalist - Specialist 120.100.410 Human Resource Assistant - Senior 120.100.420 Human Resource Assistant - Intermediate 120.220.340 Recruiter - Senior 120.228.360 Compensation Analyst - Associate 120.232.343 Benefits Analyst - Senior 120.244.330 Employee Relations Representative - Specialist 120.276.221 Technical & Process Training Manager 120.276.331 Technical & Process Training Officer - Specialist 120.276.341 Technical & Process Training Officer - Senior 120.276.351 Technical & Process Training Officer - Intermediate 120.276.361 Technical & Process Training Officer - Associate 140.284.351 Editor 140.288.330 Art Director 140.288.340 Graphic Designer/Artist - Senior 140.288.360 Graphic Designer/Artist - Associate 140.288.410 Desktop Publisher - Senior 140.288.420 Desktop Publisher - Intermediate 140.288.430 Desktop Publisher - Associate 140.296.210 Philanthropy Director 140.296.220 Contributions Manager 140.296.221 Community Relations Manager 150.100.120 Strategic IT Consulting Executive 150.100.210 Strategic IT Consultant Director 150.100.220 Strategic IT Consultant Manager 150.100.320 Strategic IT Consultant - Expert 150.100.330 Strategic IT Consultant - Specialist 150.100.340 Strategic IT Consultant - Senior 150.815.220 IT Outsourcing Manager 150.815.330 IT Outsourcing Consultant - Specialist 150.815.340 IT Outsourcing Consultant - Senior 150.815.350 IT Outsourcing Consultant - Intermediate 150.815.360 IT Outsourcing Consultant - Associate 150.817.130 IT Consulting Executive 150.817.210 IT Consultant Director 150.817.220 IT Consultant Manager 150.817.230 IT Consultant Team Leader 150.817.320 IT Consultant - Expert 150.817.330 IT Consultant - Specialist 150.817.340 IT Consultant - Senior 150.817.350 IT Consultant - Intermediate 150.817.360 IT Consultant - Associate Mercer Compensation Participation Centre 8 2009 Mercer LLC

New Positions (continued) Position Code Position Title 210.312.340 Credit/Collections Analyst - Senior 210.316.330 Accountant - Specialist 210.316.410 Accounting Clerk - Senior 210.324.330 Auditor - Specialist 210.328.420 Billing Assistant - Intermediate 210.332.130 Budget Director 210.352.330 Financial Analyst - Specialist 210.364.330 Tax Accountant - Specialist 220.104.210 Project Management Director 220.104.220 Project Management Manager 220.104.320 Project Manager - Expert 220.104.420 Project Scheduler 220.108.434 Clerk - Associate 220.112.221 Print Production Manager 220.112.240 Office Services Team Leader 220.112.340 Office Services Co-ordinator - Senior 220.112.422 Audio-Visual Technician 220.112.425 Supply/Stock Clerk 220.112.434 Photocopy Machine Operator 220.114.240 Mailroom Supervisor 220.114.410 Mailroom Clerk - Senior 220.114.430 Mailroom Clerk - Associate 220.120.210 Security Director 220.368.431 Telephone Operator - Associate 220.372.410 Executive Chauffeur 220.372.421 Driver 310.100.130 Information Systems Executive 310.100.210 Information Systems Director 310.100.220 Information Systems Manager 310.104.130 Program/Project Management Office (PMO) Executive 310.104.210 Program/Project Management Office (PMO) Director 310.104.221 Program/Project Management Office (PMO) Manager 310.104.340 Project Manager (Technical) - Senior 310.104.350 Project Manager (Technical) - Intermediate 310.104.360 Project Manager (Technical) - Associate 310.376.220 Technical Planning Manager 310.396.130 Data Management Executive 310.396.210 Data Management Director 310.418.210 Information Systems Operations Director 310.596.210 Vendor Management Director 310.596.220 Vendor Management Manager 310.596.350 Vendor Management Analyst - Intermediate 310.810.340 IT Change Management - Senior 310.810.350 IT Change Management - Intermediate 310.815.210 IT Outsourcing Director 320.380.130 Telecommunications Executive 320.380.210 Telecommunications Director 320.381.330 Enterprise Application Integration - Specialist 320.392.230 Business Systems Analyst - Lead 320.394.220 Enterprise Resource Planning (ERP) Project Manager Mercer Compensation Participation Centre 9 2009 Mercer LLC

New Positions (continued) Position Code Position Title 320.394.340 Enterprise Resource Planning (ERP) Business Analyst -Senior 320.394.341 Enterprise Resource Planning (ERP) Programmer - Senior 320.394.350 Enterprise Resource Planning (ERP) Business Analyst - Intermediate 320.394.351 Enterprise Resource Planning (ERP) Programmer - Intermediate 320.409.221 Planning and Engineering Manager 320.409.340 Network Planning Analyst - Senior 320.409.350 Network Planning Analyst - Intermediate 320.409.360 Network Planning Analyst - Associate 320.413.323 Software Design Engineer - Expert 320.413.333 Software Design Engineer - Specialist 320.414.330 Systems Analyst - Specialist 320.428.220 E-commerce Development Manager 320.428.222 Web Development Manager 320.428.340 Web Developer - Senior 320.428.341 Web Designer - Senior 320.428.351 Web Designer - Intermediate 320.428.361 Web Designer - Associate 320.428.362 Web Developer - Associate 320.716.210 R&D Engineer (Software) Director 320.716.220 R&D Engineer (Software) Manager 320.716.230 R&D Engineer (Software) - Team Leader 320.716.320 R&D Engineer (Software) - Expert 320.716.330 R&D Engineer (Software) - Lead 320.716.340 R&D Engineer (Software) - Senior 320.716.350 R&D Engineer (Software) - Intermediate 320.716.360 R&D Engineer (Software) - Associate 330.388.220 Technical Writing Manager 330.388.330 Technical Writer - Specialist 330.388.340 Technical Writer - Senior 330.388.360 Technical Writer - Associate 330.398.330 Database Administrator - Specialist 330.404.230 Help Desk Supervisor 330.408.221 Network Control Manager 330.408.230 Network Control Supervisor 330.415.220 Systems Integration Manager 330.416.230 Systems Administration Team Leader 330.416.330 Systems Administrator - Specialist 330.418.222 Information Systems Operations Manager 330.420.130 Chief Information Security Officer 330.420.221 Web Security Manager 330.420.330 Disaster Recovery Administrator 330.420.331 Web Security Administrator 330.420.341 Disaster Recovery Analyst - Senior 330.424.220 Technical Services and Support Manager 330.426.342 Data Warehousing Analyst - Senior 330.432.330 Web Content Administrator 400.010.120 Marketing and Sales Executive (Subsidiary/Division) 400.100.210 Marketing and Sales Director 400.436.330 Business Development Analyst - Specialist 400.440.330 Contract Analyst - Specialist Mercer Compensation Participation Centre 10 2009 Mercer LLC

New Positions (continued) Position Code Position Title 400.440.340 Contract Analyst - Senior 400.448.350 Retail Link Analyst 410.010.120 Marketing Executive (Subsidiary/Division) 410.456.130 E-commerce Executive 410.456.131 E-commerce Strategy Executive 410.456.210 E-commerce Marketing Director 410.456.221 Non-Technical E-commerce Manager 410.456.223 Web Product Manager 410.456.224 E-commerce Strategy Manager 410.456.225 E-commerce Marketing Manager 410.456.342 E-commerce Marketing Analyst 410.456.350 Web Advertising Analyst 410.460.320 Market Research Analyst - Expert 410.464.130 Consumer/Customer Insights Director 410.464.330 Technical Marketing Consultant - Specialist 410.464.340 Technical Marketing Consultant - Senior 410.468.210 Customer Marketing Director 420.100.320 Sales Representative - Expert 420.100.330 Sales Representative - Specialist 420.316.351 Commission Accountant - Intermediate 420.316.411 Commission Accounting Clerk - Senior 420.488.130 Account Management Executive 420.488.320 Key Account Manager - Expert 420.488.350 Key Account Manager - Intermediate 420.492.340 Channel Marketing Consultant - Senior 420.494.220 Alliance Manager 420.496.214 Pre-Sales Solution Architect - Technical Director 420.496.215 Pre-Sales Product Support Director 420.496.220 Sales Engineer Manager 420.496.224 Pre-Sales Solution Architect- Technical Manager 420.496.225 Pre-Sales Product Support Manager 420.496.324 Pre-Sales Consultant (Solution Architect) - Technical Expert 420.496.334 Pre-Sales Consultant (Solution Architect) - Technical Specialist 420.496.335 Pre-Sales Consultant (Product) - Specialist 420.496.344 Pre-Sales Consultant (Solution Architect) - Technical Senior 420.496.345 Pre-Sales Consultant (Product) - Senior 420.496.354 Pre-Sales Consultant (Solution Architect) - Technical Intermediate 420.496.355 Pre-Sales Consultant (Product) - Intermediate 420.504.230 Sales Administration Supervisor 420.504.410 Sales Administration Co-ordinator - Senior 420.520.220 Telesales/Inside Sales Manager 420.520.340 Inside Sales Representative - Senior 420.520.360 Inside Sales Representative - Associate 420.520.410 Telesales Representative - Senior 420.520.430 Telesales Representative - Associate 420.526.410 Field Service Technician - Senior 420.526.420 Field Service Technician - Intermediate 420.659.220 Sales Financing Manager 420.659.330 Sales Financing Consultant - Specialist 420.659.350 Sales Financing Consultant - Intermediate Mercer Compensation Participation Centre 11 2009 Mercer LLC

New Positions (continued) Position Code Position Title 420.811.220 Integrated Solutions Sales Manager 420.811.230 Integrated Solutions Sales Team Leader 420.811.340 Integrated Solutions Sales Professional - Senior 420.811.350 Integrated Solutions Sales Professional - Intermediate 430.000.121 Customer Service Executive 430.564.210 Technical Support (Phone) - Director 430.564.221 Technical Support (Phone) - Team/Group Manager 430.564.231 Technical Support (Phone) - Team/Group Supervisor 430.564.331 Technical Support (Phone) - Team Leader 430.564.341 Technical Support (Phone) - Senior Level Representative 430.564.351 Technical Support (Phone) - Intermediate Level Representative 430.564.361 Technical Support (Phone) - Entry Level Representative 430.564.411 Technical Support (Phone) Co-ordinator - Senior Level Representative 430.564.421 Technical Support (Phone) Co-ordinator - Intermediate Level Representative 430.612.240 Dispatch Supervisor 430.612.420 Dispatcher - Intermediate 500.100.210 Research and Development Director 500.624.340 3D Modeling - Senior 500.624.350 3D Modeling - Intermediate 510.380.230 Telecommunications Engineering Supervisor 510.380.330 Telecommunications Engineer - Lead 510.630.222 Integrated Circuit Design Engineer Manager 510.630.342 Integrated Circuit Design Engineer - Senior 510.630.352 Integrated Circuit Design Engineer - Intermediate 510.640.220 Testing Engineer Manager 510.652.211 Technical Services Engineering Director 510.652.221 Technical Services Engineering Manager 510.652.321 Technical Services Engineer - Expert 510.652.331 Technical Services Engineer - Lead 510.652.341 Technical Services Engineer - Senior 510.652.351 Technical Services Engineer - Intermediate 510.652.361 Technical Services Engineer - Associate 510.715.210 Hardware Design Engineer Director 510.715.220 Hardware Design Engineer Manager 510.715.330 Hardware Design Engineer - Lead 510.715.340 Hardware Design Engineer - Senior 510.715.350 Hardware Design Engineer - Intermediate 550.685.410 HVAC Mechanic 550.686.420 Carpenter 610.100.340 Supply & Logistics Analyst - Senior 610.100.350 Supply & Logistics Analyst - Intermediate 610.100.360 Supply & Logistics Analyst - Associate 610.588.210 Supply Chain Director 610.604.340 Traffic and Distribution Analyst - Senior 620.124.330 QA Analyst - Specialist 620.124.421 QA Operator - Intermediate 620.636.421 Laboratory Technician (Eng/Tech) - Intermediate 620.636.430 Laboratory Technician (Eng/Tech) - Associate 708.932.220 Construction Manager Mercer Compensation Participation Centre 12 2009 Mercer LLC

New Positions (continued) Position Code Position Title 764.868.350 Health Economist (MEDEC Only) 770.884.360 Claims Adjudicator - Associate 800.928.410 Facilities Assistant - Senior 800.928.420 Groundskeeper 804.288.340 Animation - Senior 804.288.350 Animation - Intermediate 808.784.220 Installation & Maintenance Manager 808.784.330 Installation & Maintenance Technician - Specialist 808.784.340 Installation & Maintenance Technician - Senior 808.784.350 Installation & Maintenance Technician - Intermediate Mercer Compensation Participation Centre 13 2009 Mercer LLC

Enhancements to This Year s Survey (Continued) Revised Positions As roles change over time, Mercer continues to revise the benchmark capsule descriptions and titles to better reflect the Canadian market. The following changes have been implemented for 2009: Position Code Position Title Title and/or Description Change 100.010.110 Chief Executive Officer (Subsidiary/Division) Description Change 115.000.120 General Counsel Description Change 115.010.120 General Counsel (Subsidiary/Division) Description Change 115.100.420 Paralegal/Law Clerk - Intermediate Title Change 120.000.120 Chief Human Resource Officer Title Change 120.010.120 Chief Human Resource Officer Title Change (Subsidiary/Division) 120.100.210 Human Resource Director Description Change 120.100.360 Human Resource Generalist - Associate Title and Description Change 120.220.350 Recruiter - Intermediate Title Change 120.256.420 Payroll Administrator - Intermediate Title Change 140.288.350 Graphic Designer/Artist - Intermediate Title and Description Change 200.000.120 Finance and Administration Executive Description Change 210.200.220 Internal Controls Manager Description Change 210.304.130 Investments Executive Description Change 210.308.130 Treasurer Description Change 210.312.230 Credit/Collections Supervisor Description Change 210.312.350 Credit/Collections Analyst - Intermediate Title Change 210.316.420 Accounting Clerk - Intermediate Title Change 210.332.220 Budget Manager Description Change 210.348.130 Controller Title Change 210.348.210 Assistant Controller Title Change 210.364.220 Tax Manager Description Change 220.108.430 Administrative Assistant - Associate Title Change 220.112.350 Office Services Co-ordinator - Intermediate Title Change 220.118.420 Data Entry Operator - Intermediate Description Change 220.118.430 Data Entry Operator - Associate Description Change 220.120.220 Security Manager Description Change 310.000.120 Chief Information Officer Description Change 310.010.120 Chief Information Officer (Subsidiary/Division) Description Change 310.376.351 Office Technology Co-ordinator Description Change 310.416.210 IT Administration Director Description Change 320.124.220 IT Quality Assurance Manager Description Change 320.124.340 IT Quality Assurance Analyst - Senior Description Change 320.124.350 IT Quality Assurance Analyst - Intermediate Description Change 320.376.130 Chief Technology Officer Description Change 320.392.330 Business Systems Analyst - Specialist Title and Description Change 320.400.220 PC Support Manager Description Change 320.409.220 Network Planning Manager Title and Description Change 320.409.330 Client/Server Network Architect Description Change 320.409.341 LAN/WAN Integrator Description Change 320.413.130 Software Development Executive Description Change 320.413.340 Software Developer - Senior Description Change Mercer Compensation Participation Centre 14 2009 Mercer LLC

Revised Positions (continued) Position Code Position Title Title and/or Description Change 320.413.350 Software Developer - Intermediate Description Change 320.413.360 Software Developer - Associate Description Change 320.414.220 Systems Development Manager Title Change 320.414.230 Systems Development Team Leader Title and Description Change 320.414.320 Systems Development Expert Title Change 320.428.350 Web Developer - Intermediate Title and Description Change 330.116.410 IT Librarian Description Change 330.276.220 IT Training Manager Description Change 330.276.340 IT Training Specialist - Senior Description Change 330.276.350 IT Training Specialist - Intermediate Description Change 330.380.220 Telecommunications Manager Description Change 330.380.221 Data and Voice Communications Manager Description Change 330.381.130 IT Infrastructure Executive Description Change 330.384.350 Information Systems Auditor - Intermediate Description Change 330.388.350 Technical Writer - Intermediate Title and Description Change 330.398.220 Database Administration Manager Description Change 330.398.221 Client/Server Database Manager Description Change 330.398.341 Client/Server Database Analyst/Programmer - Description Change Senior 330.398.350 Database Analyst - Intermediate Description Change 330.398.351 Client/Server Database Analyst/Programmer - Description Change Intermediate 330.398.361 Client/Server Database Analyst/Programmer - Description Change Associate 330.400.421 PC Maintenance Technician Title Change 330.404.220 Help Desk Manager Description Change 330.404.331 Telecommunications Help Desk Specialist Description Change 330.404.410 Help Desk Support - Senior Description Change 330.404.420 Help Desk Support - Intermediate Description Change 330.404.430 Help Desk Support - Associate Description Change 330.408.342 Network Control Technician - Senior Title and Description Change 330.408.350 LAN Administrator - Intermediate Title and Description Change 330.408.352 Network Control Technician - Intermediate Title and Description Change 330.408.362 Network Control Technician - Associate Title and Description Change 330.408.410 LAN Support Technician - Senior Description Change 330.408.420 LAN Support Technician - Intermediate Description Change 330.408.430 LAN Support Technician - Associate Description Change 330.415.340 Integration Programmer - Senior Description Change 330.415.350 Integration Programmer - Intermediate Description Change 330.415.360 Integration Programmer - Associate Description Change 330.416.351 UNIX Systems Administrator Description Change 330.418.220 IS/IT Operations Manager Title and Description Change 330.418.221 Client/Server Operations Manager Description Change Mercer Compensation Participation Centre 15 2009 Mercer LLC

Revised Positions (continued) Position Code Position Title Title and/or Description Change 330.418.340 Client/Server Operations Analyst - Senior Description Change 330.418.350 Client/Server Operations Analyst - Description Change Intermediate 330.418.360 Client/Server Operations Analyst - Associate Description Change 330.418.420 Computer Operator - Intermediate Description Change 330.418.430 Computer Operator - Associate Description Change 330.420.210 Data Security Director Description Change 330.420.220 Data Security Manager Description Change 330.420.340 Data Security Analyst - Senior Description Change 330.420.360 Data Security Analyst - Associate Title and Description Change 330.424.130 Technical Services Executive Title Change 330.424.353 User/Liaison Co-ordinator Description Change 330.426.330 Data Architect Description Change 330.426.352 Data Warehousing Analyst - Intermediate Title and Description Change 330.432.220 Web Manager Description Change 330.432.350 Web Administrator Title and Description Change 400.436.340 Business Development Analyst - Senior Title and Description Change 400.436.350 Business Development Analyst - Intermediate Title Change 400.440.350 Contract Analyst - Intermediate Title Change 400.444.350 Sales and Marketing Analyst - Intermediate Title Change 410.444.220 Advertising/Sales Promotion Manager Title Change 410.464.221 Consumer/Customer Insights Manager Description Change 410.468.220 Customer Marketing Manager Description Change 420.100.332 Sales Representative - Professional Accounts Title Change 420.488.220 Director, National and/or Key Accounts Description Change 420.488.340 Key Account Manager - Senior Title Change 420.504.430 Sales Administration Co-ordinator - Associate Title Change 420.520.350 Inside Sales Representative - Intermediate Title Change 420.520.420 Telesales Representative - Intermediate Title and Description Change 420.526.351 Field Service Technical Product Specialist - Title Change Intermediate (MEDEC Only) 500.628.340 Scientist - Senior Title Change 500.628.350 Scientist - Intermediate Title Change 500.628.360 Scientist - Associate Title Change 510.380.340 Telecommunications Engineer - Senior Description Change 510.380.350 Telecommunications Engineer - Intermediate Description Change 510.380.360 Telecommunications Engineer - Associate Description Change 550.660.420 Electrician Title Change 550.685.421 Plumber Title Change 610.572.351 Estimator Description Change 620.124.220 Quality Control Manager Description Change 620.124.230 Quality Control Supervisor Description Change 620.128.220 Quality Assurance Manager Description Change 760.868.350 Health Economist (Pharma./Biotech Only) Title and Description Change Mercer Compensation Participation Centre 16 2009 Mercer LLC

Enhancements to This Year s Survey (Continued) Position Code Changes As the intricacies of the Canadian marketplace evolve and requests for new functions and families are identified for inclusion in the Mercer Participation Centre, changes to assigned MUPCS codes are required. These changes are designed to ensure global consistency and to more accurately capture the career stream and level responsibilities of a particular benchmark position. The following position codes have changed for 2009. Please make note of these changes for your submission to the 2009 Mercer Participation Centre and for historical analyses. OLD 2008 Position Code New 2009 Position Code Position Title 110.101.131 110.101.130 Corporate Development Executive 120.100.130 120.100.210 Human Resource Director 330.418.241 220.118.240 Data Entry Operator - Senior/Team Leader 330.418.421 220.118.420 Data Entry Operator - Intermediate 330.418.431 220.118.430 Data Entry Operator - Associate 310.928.353 310.376.351 Office Technology Co-ordinator 330.124.220 320.124.220 IT Quality Assurance Manager 330.124.340 320.124.340 IT Quality Assurance Analyst - Senior 330.124.350 320.124.350 IT Quality Assurance Analyst - Intermediate 330.124.360 320.124.360 IT Quality Assurance Analyst - Associate 320.397.320 320.397.330 Electronic Data Interchange (EDI) Specialist 330.408.210 320.409.220 Network Planning Manager 320.409.340 320.409.343 Network Engineer - Senior 320.409.350 320.409.353 Network Engineer - Intermediate 320.409.360 320.409.363 Network Engineer - Associate 320.381.130 330.381.130 IT Infrastructure Executive 330.396.223 330.398.221 Client/Server Database Manager 320.398.340 330.398.341 Client/Server Database Analyst/Programmer - Senior 320.398.350 330.398.351 Client/Server Database Analyst/Programmer - Intermediate 330.396.352 330.398.352 Oracle Database Administrator 320.398.360 330.398.361 Client/Server Database Analyst/Programmer - Associate 310.400.420 330.400.421 PC Maintenance Technician 330.404.340 330.404.410 Help Desk Support - Senior 330.404.350 330.404.420 Help Desk Support - Intermediate 330.404.360 330.404.430 Help Desk Support - Associate 330.408.353 330.408.350 LAN Administrator - Intermediate 330.408.340 330.408.410 LAN Support Technician - Senior 330.408.350 330.408.420 LAN Support Technician - Intermediate 330.408.360 330.408.430 LAN Support Technician - Associate 330.416.223 330.418.221 Client/Server Operations Manager 330.416.343 330.418.340 Client/Server Operations Analyst - Senior 330.416.353 330.418.350 Client/Server Operations Analyst - Intermediate 330.416.363 330.418.360 Client/Server Operations Analyst - Associate 330.416.340 330.424.340 Systems Administrator - Senior 330.416.350 330.424.350 Systems Administrator - Intermediate 330.424.350 330.424.353 User/Liaison Co-ordinator 330.416.360 330.424.360 Systems Administrator - Associate 320.426.220 330.426.220 Data Warehousing Manager 320.426.351 330.426.330 Data Architect 320.426.352 330.426.352 Data Warehousing Analyst - Intermediate Mercer Compensation Participation Centre 17 2009 Mercer LLC

Position Code Changes (continued) OLD 2008 Position Code New 2009 Position Code Position Title 310.432.220 330.432.220 Web Manager 400.448.230 410.448.230 Category Development Manager 420.100.330 420.100.332 Sales Representative - Professional Accounts 510.660.420 550.660.420 Electrician 610.100.131 610.100.130 Logistics Executive 610.580.430 610.592.432 Materials Planner - Associate 620.128.230 620.128.240 Quality Control Inspection Supervisor Mercer Compensation Participation Centre 18 2009 Mercer LLC

Enhancements to This Year s Survey (Continued) Deleted Roles To keep the Canadian Mercer Benchmark Database relevant and up-to-date, it is sometimes necessary to remove jobs that have not been reported in past years due to insufficient matches. The following positions were removed in 2009: Position Code Position Title 310.100.131 Regional or Business/Product IT Director 310.100.210 MIS Director 310.104.210 IT Project Director 310.104.220 IT Project Manager 310.104.230 IT Project Leader 310.432.350 Internet Administrator 310.596.330 IT Contract Specialist 310.815.220 IT Outsourcing Manager 310.815.340 IT Outsourcing Analyst 320.376.210 Corporate IT Planning Director 320.392.351 Enterprise Resource Planning (ERP) Programmer 320.394.340 Enterprise Resource Planning (ERP) Analyst - Senior 320.394.350 Enterprise Resource Planning (ERP) Analyst - Intermediate 320.420.220 Contingency Planning and Recovery Manager 320.420.350 Disaster Recovery Specialist 330.220.341 IT Recruiter 330.376.350 Office Systems Software Specialist 330.380.350 Corporate Electronic Mail Co-ordinator 330.396.363 Client/Server Database Administrator 330.414.352 SAP Programmer 330.864.220 Bioinformatics Manager 510.330.350 Cost Estimator 600.728.412 Semiconductor Operator - Senior 600.728.422 Semiconductor Operator - Intermediate 600.728.432 Semiconductor Operator - Associate 600.729.245 Milling Supervisor 600.800.242 Drilling Supervisor 600.800.412 Drilling Machine Operator - Senior 600.800.422 Drilling Machine Operator Mercer Compensation Participation Centre 19 2009 Mercer LLC

Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description 100.000.112 Chief Executive Officer 100.000.120 Chief Operating Officer 100.010.110 Chief Executive Officer (Subsidiary/Division) R 100.010.120 Chief Operating Officer (Subsidiary/Division) 100.013.110 Group General Manager (Multi-profit Centre) 100.014.110 Division General Manager (Single Profit Centre) 100.100.120 Regional General Manager 100.132.130 Operations Executive 110.100.130 Corporate Secretary 110.101.130 Corporate Development Executive C 110.101.210 Strategic Planning Director 110.200.130 Regulatory Affairs Executive 110.200.210 Regulatory Affairs Director 110.200.211 Compliance Director 110.200.220 Regulatory Affairs Manager 110.200.330 Regulatory Affairs Specialist 110.200.340 Regulatory Affairs - Senior 110.200.350 Regulatory Affairs - Intermediate 110.200.351 Compliance Specialist 110.200.360 Regulatory Affairs - Associate 110.208.132 Governmental Affairs Executive (Federal Level) 110.208.220 Government Relations Manager 110.208.350 Government Relations Representative - Intermediate 110.209.130 Public Relations Executive 110.209.210 Public Relations Director 110.209.220 Public Relations Manager 110.209.350 Public Relations Co-ordinator 110.212.130 Investor Relations Executive 110.212.210 Investor Relations Director 110.214.130 Governance Executive 110.358.130 Chief Economist 110.358.340 Economist/Statistician - Senior 110.358.350 Economist/Statistician - Intermediate 115.000.120 General Counsel R 115.010.120 General Counsel (Subsidiary/Division) R 115.100.130 Assistant General Counsel 115.100.340 Lawyer - Senior 115.100.350 Lawyer - Intermediate 115.100.360 Lawyer - Associate 115.100.410 Legal Secretary - Senior N 115.100.411 Paralegal/Law Clerk - Senior N 115.100.420 Paralegal/Law Clerk - Intermediate R 115.100.421 Legal Secretary - Intermediate N 115.217.220 Scientific Patent Lawyer - Manager 115.217.350 Scientific Patent Lawyer - Intermediate 120.000.120 Chief Human Resource Officer R 120.010.120 Chief Human Resource Officer (Subsidiary/Division) R 120.100.210 Human Resource Director C,R 120.100.220 Human Resource Manager 120.100.330 Human Resource Generalist - Specialist N 120.100.340 Human Resource Generalist - Senior 120.100.350 Human Resource Generalist - Intermediate 120.100.360 Human Resource Generalist - Associate R 120.100.410 Human Resource Assistant - Senior N 120.100.420 Human Resource Assistant - Intermediate N 120.220.220 Employment and Recruiting Manager 120.220.340 Recruiter - Senior N 120.220.350 Recruiter - Intermediate R 120.224.220 Compensation and/or Benefits Manager 120.224.350 Compensation and Benefits Analyst - Intermediate FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Mercer Compensation Participation Centre 20 2009 Mercer LLC

Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS 120.228.340 Compensation Analyst - Senior 120.228.350 Compensation Analyst - Intermediate 120.228.360 Compensation Analyst - Associate N 120.232.343 Benefits Analyst - Senior N 120.232.350 Benefits Analyst - Intermediate 120.232.360 Benefits Analyst - Associate 120.236.220 Internal Communications Manager 120.236.350 Internal Communications Officer 120.240.220 Health and Safety Manager 120.240.350 Health and Safety Officer 120.240.352 Industrial Nurse 120.244.220 Employee Relations Manager 120.244.330 Employee Relations Representative - Specialist N 120.244.350 Employee Relations Representative - Intermediate 120.248.220 Labour Relations Manager 120.248.350 Labour Relations Specialist 120.252.220 Facility Human Resources Manager (Non-union facility) 120.252.221 Facility Human Resources Manager (Union facility) 120.256.220 Payroll Manager 120.256.230 Payroll Supervisor 120.256.350 Payroll Analyst 120.256.420 Payroll Administrator - Intermediate R 120.272.220 Training and Development Manager 120.272.340 Trainer - Senior 120.272.350 Trainer - Intermediate 120.276.221 Technical & Process Training Manager N 120.276.331 Technical & Process Training Officer - Specialist N 120.276.341 Technical & Process Training Officer - Senior N 120.276.351 Technical & Process Training Officer - Intermediate N 120.276.361 Technical & Process Training Officer - Associate N 120.416.220 HRIS Manager 120.416.350 HRIS Analyst 140.000.120 Communications Executive 140.284.350 Copywriter 140.284.351 Editor N 140.284.420 Proofreader 140.286.340 Translator - Senior 140.286.350 Translator - Intermediate 140.288.330 Art Director N 140.288.340 Graphic Designer/Artist - Senior N 140.288.341 Desktop Publishing Specialist 140.288.350 Graphic Designer/Artist - Intermediate R 140.288.360 Graphic Designer/Artist - Associate N 140.288.410 Desktop Publisher - Senior N 140.288.420 Desktop Publisher - Intermediate N 140.288.430 Desktop Publisher - Associate N 140.296.210 Philanthropy Director N 140.296.220 Contributions Manager N 140.296.221 Community Relations Manager N 150.100.120 Strategic IT Consulting Executive N 150.100.210 Strategic IT Consultant Director N 150.100.220 Strategic IT Consultant Manager N 150.100.320 Strategic IT Consultant - Expert N 150.100.330 Strategic IT Consultant - Specialist N 150.100.340 Strategic IT Consultant - Senior N 150.815.220 IT Outsourcing Manager N 150.815.330 IT Outsourcing Consultant - Specialist N 150.815.340 IT Outsourcing Consultant - Senior N 150.815.350 IT Outsourcing Consultant - Intermediate N 150.815.360 IT Outsourcing Consultant - Associate N Mercer Compensation Participation Centre 21 2009 Mercer LLC

Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS 150.817.130 IT Consulting Executive N 150.817.210 IT Consultant Director N 150.817.220 IT Consultant Manager N 150.817.230 IT Consultant Team Leader N 150.817.320 IT Consultant - Expert N 150.817.330 IT Consultant - Specialist N 150.817.340 IT Consultant - Senior N 150.817.350 IT Consultant - Intermediate N 150.817.360 IT Consultant - Associate N 200.000.120 Finance and Administration Executive R 210.000.120 Chief Financial Officer 210.010.120 Chief Financial Officer (Subsidiary/Division) 210.100.130 Financial Director 210.100.220 Finance Manager 210.100.350 Finance Analyst 210.200.220 Internal Controls Manager R 210.300.130 Risk Management Executive 210.300.210 Risk Management Director 210.300.221 Risk Manager 210.300.340 Risk Management Analyst - Senior 210.300.350 Risk Management Analyst - Intermediate 210.304.130 Investments Executive R 210.308.130 Treasurer R 210.308.210 Assistant Treasurer 210.308.350 Treasury Analyst 210.312.210 Credit/Collections Director 210.312.220 Credit/Collections Manager 210.312.230 Credit/Collections Supervisor R 210.312.340 Credit/Collections Analyst - Senior N 210.312.350 Credit/Collections Analyst - Intermediate R 210.312.420 Credit/Collections Clerk 210.316.210 Accounting Director 210.316.220 Accounting Manager 210.316.230 Accounting Supervisor 210.316.330 Accountant - Specialist N 210.316.340 Accountant - Senior 210.316.350 Accountant - Intermediate 210.316.353 Plant Accountant 210.316.360 Accountant - Associate 210.316.410 Accounting Clerk - Senior N 210.316.420 Accounting Clerk - Intermediate R 210.320.220 Accounts Payable/Receivable Manager 210.320.240 Accounts Payable/Receivable Supervisor 210.320.350 Accounts Payable/Receivable Analyst 210.320.420 Accounts Payable/Receivable Clerk 210.324.130 Audit Executive 210.324.210 Audit Director 210.324.220 Audit Manager 210.324.330 Auditor - Specialist N 210.324.340 Auditor - Senior 210.324.350 Auditor - Intermediate 210.328.220 Billing Operations Manager 210.328.340 Billing Operations Analyst - Senior 210.328.350 Billing Operations Analyst - Intermediate 210.328.420 Billing Assistant - Intermediate N 210.330.351 Pricing Strategy and Policy Analyst 210.332.130 Budget Director N 210.332.220 Budget Manager R 210.332.340 Budget Analyst - Senior 210.332.350 Budget Analyst - Intermediate Mercer Compensation Participation Centre 22 2009 Mercer LLC

Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS 210.332.360 Budget Analyst - Associate 210.340.220 Cost Accounting Manager 210.340.350 Cost Accountant 210.340.420 Cost Clerk 210.348.130 Controller R 210.348.210 Assistant Controller R 210.348.220 Plant Controller 210.352.220 Financial Analysis Manager 210.352.230 Financial Analysis Supervisor 210.352.330 Financial Analyst - Specialist N 210.352.340 Financial Analyst - Senior 210.352.350 Financial Analyst - Intermediate 210.352.360 Financial Analyst - Associate 210.364.130 Tax Executive 210.364.210 Tax Director 210.364.220 Tax Manager R 210.364.330 Tax Accountant - Specialist N 210.364.340 Tax Accountant - Senior 210.364.350 Tax Accountant - Intermediate 220.000.120 Administrative Executive 220.104.210 Project Management Director N 220.104.220 Project Management Manager N 220.104.320 Project Manager - Expert N 220.104.340 Project Manager - Senior 220.104.350 Project Manager - Intermediate 220.104.360 Project Manager - Associate 220.104.420 Project Scheduler N 220.108.330 Executive Administrative Assistant to the Chief Executive Officer 220.108.410 Executive Administrative Assistant 220.108.412 Administrative Assistant - Senior 220.108.414 Clerk - Senior 220.108.420 Administrative Assistant - Intermediate 220.108.424 Clerk - Intermediate 220.108.430 Administrative Assistant - Associate R 220.108.434 Clerk - Associate N 220.112.220 Office Services Manager 220.112.221 Print Production Manager N 220.112.240 Office Services Team Leader N 220.112.340 Office Services Co-ordinator - Senior N 220.112.350 Office Services Co-ordinator - Intermediate R 220.112.422 Audio-Visual Technician N 220.112.425 Supply/Stock Clerk N 220.112.434 Photocopy Machine Operator N 220.114.240 Mailroom Supervisor N 220.114.410 Mailroom Clerk - Senior N 220.114.430 Mailroom Clerk - Associate N 220.116.350 Librarian 220.118.240 Data Entry Operator - Senior/Team Leader C 220.118.420 Data Entry Operator - Intermediate C,R 220.118.430 Data Entry Operator - Associate C,R 220.120.210 Security Director N 220.120.220 Security Manager R 220.120.221 Fraud Manager 220.120.351 Fraud Analyst - Intermediate 220.120.420 Security Guard 220.368.420 Receptionist 220.368.431 Telephone Operator - Associate N 220.372.410 Executive Chauffeur N 220.372.421 Driver N Mercer Compensation Participation Centre 23 2009 Mercer LLC

Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS 220.452.220 Meeting Planner and Special Events Manager 220.452.340 Events Planner 310.000.120 Chief Information Officer R 310.010.120 Chief Information Officer (Subsidiary/Division) R 310.100.130 Information Systems Executive N 310.100.210 Information Systems Director N 310.100.220 Information Systems Manager N 310.104.130 Program/Project Management Office (PMO) Executive N 310.104.210 Program/Project Management Office (PMO) Director N 310.104.221 Program/Project Management Office (PMO) Manager N 310.104.340 Project Manager (Technical) - Senior N 310.104.350 Project Manager (Technical) - Intermediate N 310.104.360 Project Manager (Technical) - Associate N 310.376.220 Technical Planning Manager N 310.376.351 Office Technology Co-ordinator C,R 310.392.320 Business Consultant - Expert 310.392.330 Business Consultant - Specialist 310.392.340 Business Consultant - Senior 310.396.130 Data Management Executive N 310.396.210 Data Management Director N 310.416.210 IT Administration Director R 310.418.210 Information Systems Operations Director N 310.584.350 IT Asset Management Co-ordinator 310.596.210 Vendor Management Director N 310.596.220 Vendor Management Manager N 310.596.350 Vendor Management Analyst - Intermediate N 310.810.340 IT Change Management - Senior N 310.810.350 IT Change Management - Intermediate N 310.815.210 IT Outsourcing Director N 310.928.220 Office Automation Manager 320.124.220 IT Quality Assurance Manager C,R 320.124.340 IT Quality Assurance Analyst - Senior C,R 320.124.350 IT Quality Assurance Analyst - Intermediate C,R 320.124.360 IT Quality Assurance Analyst - Associate C 320.376.130 Chief Technology Officer R 320.380.130 Telecommunications Executive N 320.380.210 Telecommunications Director N 320.381.210 IT Architecture Director 320.381.220 IT Architecture Manager 320.381.330 Enterprise Application Integration - Specialist N 320.381.340 IT Architect - Senior 320.381.350 IT Architect 320.392.210 Business Systems Director 320.392.230 Business Systems Analyst - Lead N 320.392.330 Business Systems Analyst - Specialist R 320.392.340 Business Systems Analyst - Senior 320.392.350 Business Systems Analyst - Intermediate 320.392.360 Business Systems Analyst - Associate 320.394.220 Enterprise Resource Planning (ERP) Project Manager N 320.394.340 Enterprise Resource Planning (ERP) Business Analyst - Senior N 320.394.341 Enterprise Resource Planning (ERP) Programmer - Senior N 320.394.350 Enterprise Resource Planning (ERP) Business Analyst - Intermediate N 320.394.351 Enterprise Resource Planning (ERP) Programmer - Intermediate N 320.397.330 Electronic Data Interchange (EDI) Specialist C 320.398.330 Data Modeler 320.400.220 PC Support Manager R 320.400.350 PC Support Analyst Mercer Compensation Participation Centre 24 2009 Mercer LLC