Bad Honnef 14.-15. September 2010 Reiner Schmitt schmitt consulting your license. our business
Agenda 1. Responsibilities @ SAP AG 2. Motivation / Challenges for Software License & Asset 3. Transparency / Challenges / Complexity of Integration 4. Software Lifecycle in general / Big Picture 5. Best Practice for a successful Implementation 6. Discussion
Agenda 1. Responsibilities @ SAP AG 2. Motivation / Challenges for Software License & Asset 3. Transparency / Challenges / Complexity of Integration 4. Software Lifecycle in general / Big Picture 5. Best Practice for a successful Implementation 6. Discussion
Responsibilities @ SAP AG 1988 1996 PC environment and necessary infrastructure world-wide Standardization Hard- and Software and Founding of PC Support Team Purchasing Hard- and Software Organization and technical lead of national and international events 1996 2006 WTS@SAP (strategically project by the Board) Evaluation ThinClient Technology Server based computing with Citrix Reference customer for Citrix key note speaker world-wide 2004 2006 Standardization Hard- and Software + Infrastructure Topics Desktops, Notebooks, Beamer, Monitors etc.. Active Directory @ SAP, network DNS and DHCP 2003 Jul 2010 Global License and Asset Negotiation and SPOC for Microsoft Enterprise Agreement and Microsoft Premier Support Negotiation of most global software agreement and budget responsible Legal and SOX compliancy Review, adjust and establish new processes Ä schmitt CONS Software License & Asset Page 4
Agenda 1. Responsibilities @ SAP AG 2. Motivation / Challenges for Software License & Asset 3. Transparency / Challenges / Complexity of Integration 4. Software Lifecycle in general / Big Picture 5. Best Practice for a successful Implementation 6. Discussion
Motivation Cost Savings License Situation - Example under licensed over licensed Avoidable costs Up to 30% real necessary costs bought Software installed Software used Software invests ERP system Ä schmitt CONS Software License & Asset 6
Cost Savings SW Publisher - up to 30 % of annual costs 100 % Total annual Spent in % Manufacturers in % 100 % 80% 75 % 50 % 75 % 50 % 25 % Software uncontrolled 25 % 20% Consolidation of Software Publisher and their Agreements Ä schmitt CONS Software License & Asset 7
Agenda 1. Responsibilities @ SAP AG 2. Motivation / Challenges for Software License & Asset 3. Transparency / Challenges / Complexity of Integration 4. Software Lifecycle in general / Big Picture 5. Best Practice for a successful Implementation 6. Discussion
Transparency of Software Lifecycle yes we can! improves transparency Ä schmitt CONS Software License & Asset 9
Challenges ERP-Systems provide only (mostly) Commercial Data HW and SW Asset data Accounting & Tax data Contracts / Agreements Purchase Orders Software Licenses / Certificates? Merge and Match Software License & Asset ERP-Systems mostly not provide Technical Data Device data (technical) Relevant detailed Contract information Software installation(s) Software Version(s) Software usage Software Name (commercial) Data model Processes Software name (technical) Compliant Ä schmitt CONS Software License & Asset 10
Complexity of Integration ERP-System Head Quarter AMER EMEA ASIA USA LATIN GER IT SIN JAP Cloud Computing Match Human Capital Resource SRM MM AM PM Purchase Order Asset tag Equipment Asset Mgmt Software Inv SW Lic Mgmt HP Asset Manager Request Approval use the strength of each Ä schmitt CONS Software License & Asset 11
Dependencies System(s) Compliancy Company Compliance License Mgmt Contract Mgmt Continuously monitoring Software usage & certificates Asset Change Commercial System (s) Continuously check HW assets Monitor all changes and Maintain in Commercial System(s) Source(s) for all Financial, technical & Commercial information Ä schmitt CONS Software License & Asset Page 12
Agenda 1. Responsibilities @ SAP AG 2. Motivation / Challenges for Software License & Asset 3. Transparency / Challenges / Complexity of Integration 4. Software Lifecycle in general / Big Picture 5. Best Practice for a successful Implementation 6. Discussion
Only available for presentation Software Lifecycle in general Big Picture Ä schmitt CONS Software License & Asset Page 14
HP Service Center HP Service Center Dashboard IT Analytics IT Performance Analytics Business Impact and Optimization Financial Planning & Analysis Service Manager Help Desk Service Level Change & Config. Mgmt. Change Governance Knowledge Request Catalog Asset Manager Asset Portfolio DataCenter Financial Contract Procurement Software Asset Asset Discovery & Inventory Foundation Process automation Reporting Universal CMDB Third-party integrations Ä schmitt CONS Software License & Asset Page 15
Figures of Initial Load Human Capital Resource SRM MM AM PM Process optimization due to customization HP Asset Manager > 50 Locations w/w Requisition Material number Purchase Order Material Number SW name (comm) Quantity Cost Software Handling (Pool) Compliance Report Internal Charging 70.000 user Asset Tag Comm. name Costs Activation date Depreciation Cost center Equipment Tag Technical details assign Translate / Assign Device name 100.000 Purchase Orders Device type Cloud Computing Network information Software name technical > 200.000 Equipments Counters for HW & SW Ä schmitt CONS Software License & Asset Page 16
Agenda 1. Responsibilities @ SAP AG 2. Motivation / Challenges for Software License & Asset 3. Transparency / Challenges / Complexity of Integration 4. Software Lifecycle in general / Big Picture 5. Best Practice for a successful Implementation 6. Discussion
Best Practice Initializing & Focus Analysis & Concept Implementation & Testing Rollout Phase & Operation Optimization & Changes Project Definition Scope, Figures, Risk, Organization Develop Project plan Establish Project- Office Create QM Concept RFI / RFP Analysis / Inventory SW Installations SW Certificates Define Scope Data Processes Interfaces Big Picture of existing License Processes Release Planning Concept Test Documentation Operation Concept for Data processing Interfaces Data import (Quality) Check Test Pilot Tests, Review & Optimization of Customization Approval by Steering Committee Training Concept Rollout Concept Final Data import Client Rollout Create Guidelines & Documentation Training Hand over of Productive System Establish Support Close project phase by Steering Committee Change Requests Review & Optimization Optimize System Cost analysis Review & Lessons Learned Ä schmitt CONS Software License & Asset 18
Lessons Learnd All Commitment as written confirmation Stakeholders For Resources (not less 40% ) Clear project definition of in scope out of scope Expectation Exception handling Change processes clear defined Escalation handling Ä schmitt CONS Software License & Asset Page 19
Agenda 1. Responsibilities @ SAP AG 2. Motivation / Challenges for Software License & Asset 3. Transparency / Challenges / Complexity of Integration 4. Software Lifecycle in general / Big Picture 5. Best Practice for a successful Implementation 6. Discussion
Appendix
Timeline - Issues and Delays ED Approval ED/SMS Case Study Data import for MS True- Up (ERP/SMS) Finalize MS True-Up Acquisition Integration Network infrastructure problems (DNS/DHCP) Purchasing Replacement ED-AC operations handover to Support Center PMO covered more tasks from stream leads 2007 2008 Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Ç SAP 2008 / Page 22
HP IT Service optimizing service lifecycle delivery and costs Automation Change Self-service Catalog and Request Service Level Service Desk Incident and Problem Knowledge Asset DDMI Client Automation Configuration System (CMS) Discovery and Dependency Mapping Ä schmitt CONS Software License & Asset Page 23