Stephen Doune HRIS Project Manager Plan International

Transcription

1 Stephen Doune HRIS Project Manager Plan International

2 Content 1. About Plan International 2. The Challenge 3. The Vision 4. About Assima 5. The Projects 6. The Timeline 7. Partner Selection 8. Key 1st Stage Training Needs Analysis 9. Training Solution 10. Advantages of this Approach 11. Example Deliverables 12. TTT & Cascade Approach 13. Solution Demonstration 14. Success Factors 15. Lessons Learned 16. Q&A

3 About Plan International Plan aims to achieve lasting improvements in the quality of life of deprived children in developing countries, through a process that unites people across cultures and adds meaning and value to their lives, by: Enabling deprived children, their families and their communities to meet their basic needs and to increase their ability to participate in and benefit from their societies Building relationships to increase understanding and unity among peoples of different cultures and countries Promoting the rights and interests of the world's children In 2013, Plan reached 78 million children in over 90,000 communities With and income of 678 million Euros spending 704 million Euros

4 Plan International in action: Commemorating One Year After Typhoon Haiyan in the Philippines

5 The Challenge Multiple outdated Finance and HR legacy systems at locations around the world Need to streamline processes globally No real time view of global operations available 10,000 end users impacted 53 countries and 275 locations Training solution required in English, French & Spanish Low bandwidth and unreliable system access Mix of users to cater for Core, Self-service, Occasional Mix of IT skill level and PC literacy Limited budget to build, deliver and maintain training solution

6 The Vision Systems Integration Project (SIP) Replace the three legacy systems with SAP to increase efficiency, reduce support risks and improve functionality. Centralise systems to provide a more accurate, real-time view of global operations for senior managers HRIS Project (HRIS) Replace disparate HR Systems, implementing global HR processes. Enable standard and global reporting, with real time information that will improve PLANS response during disaster situations.

7 About Assima Assima s Cloning solutions are used as a true alternative to a training client that enables the creation of training content in parallel with application development. Assima s solutions support large scale, business critical IT change projects delivering measurable return on investment through increased user performance and business efficiency. In business for over 11 years, Assima has direct operations in 12 countries in Europe, North America and Africa and strategic partnerships extending its reach in the Middle East and Asia.

8 The Projects Multiple Go-Lives starting June 2012 through 2015 SAP modules in scope to lower IT costs and improve process efficiency : SIP PROJECT SAP Portfolio and Project Management SAP Financial Management SAP Procurement HR PROJECT SAP HR SAP Employee Self Service (ESS) SAP Manager Self Service (MSS) SAP Success Factors

9 HRIS Timeline 14/11/ /11/2012 Contracts Signed Formal Project Kick-Off 24/12/2012 First Pass Base System 2012 Jan-13 Design Workshops Feb-13 2nd Pass Base System Mar-13 3rd Pass Base System 01/11/ /12/ /10/2012 Jun-13 31/12/2012 NO s May-13 Pilot IH Go Live Jul-13 Roll Out Phase 1 Test x 2 Locations Sep-13 Roll-Out Phase 1 Begins Phase 1 HR Admin, Org Man, Appraisals, ESS, MSS Dec-13 Roll-Out Phase 1 Complete Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 01/01/2013 Apr-13 Aug-13 31/12/2013 UAT & Training 2nd Phase Design & Config Begins Jan 14 Roll Out Phase 2 Starts Feb 14 3rd Phase Design & Config Begins Talent & Succession Planning, Comp Jul 14 Roll-Out Phase 2 Complete Aug 14 Roll-Out Phase 3 Starts Learning Solutions Recruitment Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Dec 14 Roll-Out Throughout /01/ /12/2014

10 Partner Selection Plan had little expertise or experience in delivering large scale, global, multi-lingual training solutions Tender process undertaken in 2011 to select partner for a 4 year programme Assima selected as only organisation able to provide: Global software and services capability 25 year track record of SAP training solution provision Multi-lingual capability services and software Unique and innovative e-learning software Multiple excellent client references

11 Key 1st Stage Training Needs Analysis How many training sites? What are the project dates? What are the objectives of the project? When is the Go-Live date? What training approach will work for the users? What courses / modules will be offered? What are the solution streams? How many users in the business? What standards are in place? What documentation is required? How many people on the training team?

12 Training Solution Train the Trainer (TTT) approach to enable cascade training to multiple Programme Units SAP overviews / introductions via change and communications SAP Basics courses (navigation) via elearning as pre-requisite Classroom and elearning deliveries supported by slide packs, participant workbooks, help cards and course quizzes Classroom/workshop training for core, heavy users Group, Regional and Country Finance Managers, HR Managers, HR Administrators elearning for 10,000 Employee and Manager Self service audience elearning clones to replace SAP training client for training delivered via classroom courses and for post training self access

13 Advantages of this Approach Customised materials that document Plan s businesses processes and system functionality Ensures end users are capable of performing their job roles Support materials available online 24/7 to all employees Elimination of need to build and maintain costly, unreliable SAP training instances Ease of translation of elearning into multiple languages Ease of maintenance of elearning materials single source file for all language versions and cloning editing capabilities Courses available for self-study and reference post Go-Live

14 Example Deliverables Course Catalogue HRIS Course Outline

15 Example Deliverables Help Cards User Guides

16 TTT & Cascade Approach

17 Solution Demonstration Plan s elearning content

18 Success Factors Thousands of globally distributed employees trained on new SAP systems and processes Training times and costs minimised Hard to reach employees gained the skills they need Training delivered in three different languages: English, French, Spanish Training support solution available 24/7 Training solution easy and cost effective to adapt and update over 4 year implementation programme

19 Lessons learned Classroom training, provide access to process and e- learning materials prior to instructor led sessions. Check that attendees have at least viewed training using the demo mode. Training in French and Spanish allow additional time for discussions to ensure understanding We used simultaneous translations Plan for delivery, but expect the unexpected Remain flexible

20 Questions Thank you for your time and attention