Simplify and Automate IT

Transcription

1 Simplify and Automate IT

2 Expectations have never been higher Reduce IT Costs 30% increase in staff efficiency Reduce support costs by 25% Improve Quality of Service Reduce downtime by 75% 70% faster MTTR Manage Risk Time for audit tasks reduced from months to minutes Reduce the cost of compliance by 30% Increase Business Impact 50% faster delivery of IT services Provide Transparency 95%+ visibility to IT spend and activity Copyright 8/30/2010 BMC Software, Inc 4

3 The current state of IT INCIDENT SERVICE LEVEL DATA SERVICE REQUEST ASSET RELEASE CONFIGURATION GOVERNANCE AND COMPLIANCE EVENT AND IMPACT ENTERPRISE SCHEDULING DASHBOARDS CAPACITY PERFORMANCE & AVAILABILITY CHANGE Copyright 8/30/2010 BMC Software, Inc 5

4 Business before ERP COLLECTIONS HR QUALITY MARKETING WAREHOUSE LOGISTICS ACCOUNTS PAYABLE SUPPLY CHAIN TREASURY PROCUREMENT SALES PAYROLL PRODUCTION PLANNING GENERAL LEDGER Copyright 8/30/2010 BMC Software, Inc 6

5 Business with ERP HR QUALITY SUPPLY CHAIN COLLECTIONS MARKETING LOGISTICS TREASURY ERP WAREHOUSE ACCOUNTS PAYABLE PROCUREMENT PAYROLL PRODUCTION PLANNING GENERAL LEDGER SALES Copyright 8/30/2010 BMC Software, Inc 7

6 IT with Business Service CAPACITY INCIDENT SERVICE REQUEST DATA SERVICE LEVEL RELEASE EVENT AND IMPACT BSM GOVERNANCE AND COMPLIANCE ASSET CONFIGURATION AUTOMATION DASHBOARDS ENTERPRISE SCHEDULING PERFORMANCE & AVAILABILITY CHANGE Copyright 8/30/2010 BMC Software, Inc 8

7 BSM simplifies and automates service management Request, change, and support business services Consistently deploy services across applications, servers, networks, and clients Proactively identify and resolve IT issues Copyright 8/30/2010 BMC Software, Inc Discover, model, and prioritize services to improve decisions Federate and orchestrate data and workflow to improve efficiency 9

8 BSM unifies service management with IT planning and governance Request, change, and support business services Manage your IT supply, demand, and budget Ensure compliance with policies and regulations Consistently deploy services across applications, servers, networks, and clients Proactively identify and resolve IT issues Discover, model, and prioritize services to improve decisions Federate and orchestrate data and workflow to improve efficiency Copyright 8/30/2010 BMC Software, Inc 10

9 BSM is a unified platform for running IT Project & Portfolio Service Request Incident REQUEST & SUPPORT Knowledge Problem Identity Vendor Financial Human Capital Compliance & Policy PLAN & GOVERN Service Catalog Service Level Asset Event & Impact Change & Release INTEGRATE & ORCHESTRATE CMDB / CMS Mainframe Discovery & Dependency PROVISION & CONFIGURE Dashboards & Analytics Application Server Network Client Capacity Storage Data MONITOR & OPERATE Performance & Availability Middleware Enterprise Scheduling & Workload Application Problem Resolution Copyright 8/30/2010 BMC Software, Inc 11

10 Measurable results Reduce IT Costs 30% increase in staff efficiency Reduce support costs by 25% Improve Quality of Service Reduce downtime by 75% 70% faster MTTR Manage Risk Time for audit tasks reduced from months to minutes Reduce the cost of compliance by 30% Increase Business Impact 50% faster delivery of IT services Provide Transparency 95%+ visibility to IT spend and activity Copyright 8/30/2010 BMC Software, Inc 12

11 Proven customer value 36% reduction in support costs 74% first call resolution rate $32M in IT efficiency savings 75% first fix rate 40,000 weekly changes Server auditing time reduced 45x 5-year compliance savings of $41M ITIL and ISO9000 compliance Reduced incidents by 20% & change approval from weeks to days Elimination of human CMDB reduced resolution time by 90% Full function CMDB is single source of truth 400% increase in admin productivity Business service events decreased 40% Forecasts resource needs to avoid going over budget Single point of control for 8,000 daily jobs Handle same workload as competitors with 3x to 4x MIPS Comprehensive adoption: Copyright 8/30/2010 BMC Software, Inc 13

12 The BMC difference Market share and analyst ranking leader Integrated change impact and release management Most complete IT business management suite Only service-centric capacity management for mainframe, distributed, and virtual Single, proven, and scalable CMDB Patented reconciliation and federation capabilities Highly scalable process orchestration that adapts to changing infrastructure Pre-built workflows with support for BMC and third-party management tools Consistent strategy since 2003 Committed to heterogeneity Integrated architecture for provisioning, compliance, and release management Comprehensive automation of large-scale computing environments Real-time analytics to predict issues and service impact Monitoring of mainframe, distributed, virtual, middleware, and application performance 24x7 mainframe computing support Market leading, cross-platform scheduling and workload automation Copyright 8/30/2010 BMC Software, Inc 14

13 BSM helps you address critical initiatives BSM INITIATIVES Cloud Computing and Virtualization Data Center IT Cost Transparency IT Decision Support IT Governance, Risk, and Compliance ITIL IT Service Mainframe Cost Optimization Proactive Operations Copyright 8/30/2010 BMC Software, Inc 15

14 Proven approach for BSM value realization DEFINE IMPLEMENT RUN MANAGE Business Service BSM Initiatives IT Functions & Processes Vision and Roadmap Maturity Assessment Best Practice Assessment Benchmark Architecture Design Business Case Proof-of-Concept Business Alignment Organizational Readiness Process Re-design Solution Implementation Migration and Upgrades Technology Integration Process Process Education Solution Education Go-Live Value Realization Validation End-User Training and Adoption Center of Excellence Design and Support Custom Software Support Staff Augmentation Health Checks Managed Services - IT Service - Configuration - Compliance - Application Release BSM On Demand Extended Support and Technical Account Solution Administration Copyright 8/30/2010 BMC Software, Inc 16

15 Business runs on IT. IT runs on BMC Software. 100% focused on BSM - No competing strategies Strength - Founded in th largest independent software company - 16,000 customers in 124 countries - Fiscal 2009 revenues of $1.87B - Solid balance sheet Innovation, vision, and execution - Pioneered concept of BSM - 94 software technology patents - Continued growth through internal innovation and acquisition - Support for cloud computing, virtual, distributed, and mainframe environments - Proven experience Copyright 8/30/2010 BMC Software, Inc 17

16 BSM helps you address Cloud Computing and Virtualization Unify management of physical and virtual environments to gain control of your infrastructure Virtual Lifecycle Virtual Performance Virtual Compliance Private Cloud Computing Financial Compliance & Policy Service Request PLAN & GOVERN Service Catalog Service Level Incident Event & Impact REQUEST & SUPPORT Change & Release INTEGRATE & ORCHESTRATE CMDB / CMS Discovery & Dependency PROVISION & CONFIGURE Application Server Network Client No new hardware required for 24 months $7 million in HW and license savings Capacity MONITOR & OPERATE Performance & Availability Copyright 8/30/2010 BMC Software, Inc 18

17 BSM helps you address Data Center Improve efficiency through policy-driven and operator-assisted automation of processes and activities Configuration Compliance Event Job Scheduling & Workload Mainframe PLAN & GOVERN REQUEST & SUPPORT Change & Release INTEGRATE & ORCHESTRATE CMDB / CMS Discovery & Dependency PROVISION & CONFIGURE Application Server Network Compliance & Policy Event & Impact Mainframe Client Reduced manual tasks by 40-50% Storage Data MONITOR & OPERATE Enterprise Scheduling & Workload Time for server build reduced by 96% Copyright 8/30/2010 BMC Software, Inc 19

18 BSM helps you address IT Cost Transparency Ensure comprehensive visibility into the cost of service delivery Service Costing Service Benchmarking Service Chargeback Project & Portfolio Financial PLAN & GOVERN Service Catalog Asset REQUEST & SUPPORT INTEGRATE & ORCHESTRATE CMDB / CMS PROVISION & CONFIGURE Speed & accuracy of costing & chargeback improved by more than 50% MONITOR & OPERATE Copyright 8/30/2010 BMC Software, Inc 20

19 BSM helps you address IT Decision Support Single source of truth for IT information and process Asset and Compliance Operational Support Analytics Service Impact Analysis Service Support PLAN & GOVERN Service Catalog REQUEST & SUPPORT Change & Release INTEGRATE & ORCHESTRATE Discovery & Dependency PROVISION & CONFIGURE Service Level CMDB / CMS Dashboards & Analytics Increased first-call resolution rate from 15% to 76% Event & Impact MONITOR & OPERATE Reduced outages by 25% Copyright 8/30/2010 BMC Software, Inc 21

20 BSM helps you address IT Governance, Risk, and Compliance Ensure continuous compliance by simplifying, standardizing, and automating IT processes and controls Best Practice/Standards Adoption Change and Configuration Security and Access Software License Compliance & Policy Service Request PLAN & GOVERN Incident Asset REQUEST & SUPPORT Change & Release INTEGRATE & ORCHESTRATE CMDB / CMS Discovery & Dependency PROVISION & CONFIGURE Dashboards & Analytics Identity Application Server Network Client Automated weekly compliance validation saves $1.4 million annually MONITOR & OPERATE Weekly SOX policy audit from 8 hours to 4 minutes Copyright 8/30/2010 BMC Software, Inc 22

21 BSM helps you address ITIL Adopt ITIL best practices in weeks, not years Incident and Problem Change Service Asset & Configuration Event Service Lifecycle Adoption PLAN & GOVERN Service Catalog Incident Asset REQUEST & SUPPORT Change & Release INTEGRATE & ORCHESTRATE Problem Discovery & Dependency PROVISION & CONFIGURE Service Level CMDB / CMS Dashboards & Analytics Increased first-call resolution rate from 15% to 76% Event & Impact MONITOR & OPERATE Reduced outages by 25% Copyright 8/30/2010 BMC Software, Inc 23

22 BSM helps you address IT Service Adopt ITIL best practices in weeks, not years Incident and Problem Change and Release Asset & Software License Self-Service Request Service Catalog Incident Asset REQUEST & SUPPORT Change & Release INTEGRATE & ORCHESTRATE Problem Discovery & Dependency PLAN & GOVERN Service Level CMDB / CMS PROVISION & CONFIGURE Dashboards & Analytics Service desk support costs reduced from $89 to $57 per hour Event & Impact MONITOR & OPERATE Reduced time to deliver new services by 50% Copyright 8/30/2010 BMC Software, Inc 24

23 BSM helps you address Mainframe Cost Optimization Reduce mainframe MIPS consumption and operating costs Capacity Planning REQUEST & SUPPORT DB2 SQL Tuning Storage Resource ziip Exploitation PLAN & GOVERN INTEGRATE & ORCHESTRATE PROVISION & CONFIGURE Mainframe Can perform the same workload as competitors with 3x to 4x the number of MIPS Capacity Storage Data MONITOR & OPERATE Performance & Availability Copyright 8/30/2010 BMC Software, Inc 25

24 BSM helps you address Proactive Operations Proactive, predictive and preventative operations Capacity Optimization Configuration Operational Support Analytics Proactive Availability and Performance Compliance & Policy PLAN & GOVERN Service Level Event & Impact REQUEST & SUPPORT Change & Release INTEGRATE & ORCHESTRATE CMDB / CMS Discovery & Dependency PROVISION & CONFIGURE Dashboards & Analytics Application Server Network Client Proactive service score up 28% Business service events decreased 40% Server fault events decreased 35% Capacity MONITOR & OPERATE Performance & Availability Copyright 8/30/2010 BMC Software, Inc 26

25 Service-driven provisioning before BSM I need a service, who do I call? INCIDENT Hours Days SERVICE LEVEL DATA SERVICE REQUEST ASSET RELEASE CONFIGURATION GOVERNANCE AND COMPLIANCE EVENT AND IMPACT ENTERPRISE SCHEDULING DASHBOARDS CAPACITY PERFORMANCE & AVAILABILITY CHANGE Copyright 8/30/2010 BMC Software, Inc 27

26 BSM enables Service-Driven Provisioning Rapid provisioning of services From months or weeks to hours or minutes Simplified and standardized interface for common requests Automated configuration Repeatable, auditable process Service Request PLAN & GOVERN REQUEST & SUPPORT Change & Release INTEGRATE & ORCHESTRATE PROVISION & CONFIGURE Application Server CMDB / CMS Network Time to deploy new services improved by more than 50% MONITOR & OPERATE Copyright 8/30/2010 BMC Software, Inc 28

27 Probable cause and remediation before BSM Can I have you an fix issue it? INCIDENT Find Hours Days Fix Hours Days SERVICE LEVEL DATA SERVICE REQUEST ASSET RELEASE CONFIGURATION GOVERNANCE AND COMPLIANCE EVENT AND IMPACT ENTERPRISE SCHEDULING DASHBOARDS CAPACITY PERFORMANCE & AVAILABILITY CHANGE Copyright 8/30/2010 BMC Software, Inc 29

28 BSM enables Probable Cause and Remediation Increased availability and quality Incident Proactive identification and isolation of events Automated incident creation and notification Automated remediation REQUEST & SUPPORT Change & Release PLAN & GOVERN INTEGRATE & ORCHESTRATE PROVISION & CONFIGURE Server CMDB / CMS Business service events decreased 40% Server fault events decreased 35% Event & Impact MONITOR & OPERATE Time for server build reduced by 96% Performance & Availability Copyright 8/30/2010 BMC Software, Inc 30

29 BSM leadership BMC continues to be the BSM reference Putting strategy, technology, and execution together is what makes BMC the BSM leader Forrester Research, The Megavendors in IT Software: SWOT Analysis for BMC Software, CA, HP Software, and IBM Tivoli, Q2 2008, May 2008 BMC pioneered the business service management (BSM) concept as a way to help better align IT Operations with business needs BMC s BSM leadership comes from several years of internal development and complementary acquisitions around its core platform of Remedy and Atrium and is further strengthened by its mainframe expertise. Forrester Research, The IT Software Megavendors, J.P. Garbani and P. O Neill, August 2009 The BladeLogic acquisition shows BMC s commitment to moving forward with its BSM vision Another key strength is BMC s more than 9,000 customers using its Remedy Action Request System. Gartner Research, IT Operations Vendors, D. Curtis and D. Williams, Presented at Gartner Data Center Conference, June 2009 BMC has been an early and strong advocate of business service management (BSM), which spearheads BMC's focus on aligning IT infrastructure and operations with business needs BMC provides enabling technologies to support BSM, including the BMC Atrium configuration management database (CMDB). (IDC, World Systems 2008 Vendor Shares, T. Grieser F. Broussard, M. Johnson-Turner, Sept2009) Copyright 8/30/2010 BMC Software, Inc 31

30 BMC Software is leading the evolution of IT Analyst Firm Market BMC Leadership Status IT Service Desk and Help Desk 1,2 * 2008 Market Share Leader 1 st ; Positioned in Leaders Quadrant DBMS Market Share Leader 1 st IT Event Correlation and Analysis 3* Positioned in Leaders Quadrant IT Project and Portfolio 4* Positioned in Visionaries Quadrant Job Scheduling 5* Positioned in Leaders Quadrant Network Configuration & Change Mgmt. 6* Positioned in Positive Quadrant IT Asset 7 Named a Leader in IT Asset, Forrester Wave Q2 '09 Service Desk Tools 8 Named a Leader for Both Large and Small Enterprise Service Desk Tools, Forrester Wave Q2 '08 Data Center 9 Named a Leader in Data Center, Forrester Wave Q2 '08 Business Service 10 Named a Leader in Business Service, Forrester Wave Q1 '07 Application Dependency Mapping Tools 11 Named a Leader in Application Mapping For the CMDB, Forrester Wave Q1 '06 Problem 12 Database Development & Tools 13 Distributed System Software 14 Performance Market Share Leader 1 st 2008 Market Share Leader 2 nd 2008 Market Share Leader 2 nd 2008 Market Share Leader 3 rd 1. Gartner, Inc., Market Share: IT Operations Software Market Share Analysis, Worldwide, 2008", R. Millman, June Gartner, Inc., "Magic Quadrant for the IT Service Desk", D. Coyle, K. Brittain, October Gartner, Inc., Magic Quadrant for IT Event Correlation and Analysis, D. Williams, D. Curtis, July Gartner, Inc., Magic Quadrant for IT Project and Portfolio, D. Stang, M. Hanford, June Gartner, Inc., Magic Quadrant for Job Scheduling, M. Govekar, April Gartner, Inc., MarketScope for Network Configuration & Change, D. Curtis, D. Williams, November Forrester Research, Inc., The Forrester Wave : IT Asset Life-Cycle, Q2 2009, E. Hubbert, P. O Neill, April Forrester Research, Inc., The Forrester Wave : Service Desk Tools, Q2 2008, C. Gliedman, April Forrester Research, Inc., The Forrester Wave : Data Center, Q2 2008, E. Hubbert, April Forrester Research, Inc., The Forrester Wave : Business Service, Q1 2007, P. O Neill and E. Hubbert, March Forrester Research, Inc., The Forrester Wave : Application Mapping For The CMDB, Q1 2006, J. Garbani and T. Mendel, February IDC, Worldwide Problem Software 2007 Vendor Shares, F. Broussard, September IDC, Worldwide Database Development and Tools Forecast and 2008 Vendor Shares, C. Olofson, July IDC, Worldwide Distributed System Software 2008 Shares, T. Grieser, F. Broussard, August IDC, Worldwide Performance and Availability Software 2008 Vendor Shares, T. Grieser, August 2009 * The Magic Quadrant is copyrighted 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Copyright 8/30/2010 BMC Software, Inc 32

31 BMC s vision for dynamic BSM BEFORE AFTER GO Manual, time-consuming resource management Services delivered by under-utilized resources Unpredictable costs Highly manual processes, dependent on tribal knowledge Dynamic alignment of IT supply with business demand Real-time resource optimization through shared resource pools Tiered classes of service with predictable costs Service-aware, policy-based automation Copyright 8/30/2010 BMC Software, Inc 33

32 Partner relationships enable delivery of complete solutions Global Technology Alliances Global Outsourcer System Integrators Technology Alliances Solution Providers Alliances with top technology industry leaders Alliances with top systems integrators 100 alliances with other industry leaders Over 230 integration and delivery partners worldwide Copyright 8/30/2010 BMC Software, Inc 34

33 Copyright 8/30/2010 BMC Software, Inc 35