Certificate IV in Retail Management

SIR40212 Certificate IV in Retail Management TRAINING & ASSESSMENT STRATEGY This strategy provides a summary of the course design, delivery, and assessment at Frontier Leadership (Provider No. 110080) TRAINING PACKAGE TITLE SIR07 Retail Services Training Package (Release 3.3) NATIONAL QUALIFICATION SIR40212 CODE QUALIFICATION TITLE Certificate IV in Retail Management AQF LEVEL 4

Version Control Version Date Notes 1.0 05/06/2015 Original document RTO Details Name of RTO Frontier Leadership Pty Ltd Provider No 110080 Scope Available on training.gov.au Phone 1800 680 140 Email study@frontierleadership.edu.au Website www.frontierleadership.edu.au Address Level 11, 288 Edward Street, Brisbane, QLD, 4000 Postal address P.O. Box 899, Nundah, QLD 4012 Licensing, Legislative requirements No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement. Page 2 of 19

Table of Contents THE IMPORTANCE AND USE OF THE TRAINING AND ASSESSMENT STRATEGY (TAS)... 4 BACKGROUND OF FRONTIER LEADERSHIP... 5 INTEGRATED PATHWAY MODEL THAT SUITS STUDENTS CAREER PLANS AND INDUSTRY NEEDS... 5 INDUSTRY ENGAGEMENT AND CONSULTATION PROCESS... 6 COURSE INFORMATION, PRE-ENROLMENT, SELECTION AND INDUCTION.... 7 ENTRY REQUIREMENTS... 7 SELECTION REQUIREMENTS... 7 POSSIBLE EMPLOYMENT PATHWAYS... 7 SELECTION PROCESS... 7 COURSE INDUCTION... 8 COURSE DESIGN... 9 QUALIFICATION RULES... 9 PACKAGING RULES... 9 DELIVERY ARRANGEMENTS... 10 DELIVERY AND ASSESSMENT ARRANGEMENTS...11 AMOUNT OF TRAINING AND VOLUME OF LEARNING... 11 DELIVERY METHODS... 12 ASSESSMENT STRATEGY...13 ASSESSMENT APPROACH... 13 CUSTOMISATION OF LICENSED ASSESSMENT RESOURCES... 13 CONDUCTING ASSESSMENT... 13 SUFFICIENT RESOURCES...15 FACILITIES AND EQUIPMENT... 15 LEARNING AND ASSESSMENT MATERIALS... 15 PATHWAYS...16 TRAINERS AND ASSESSORS...16 ASSESSMENT VALIDATION AND MODERATION PROCESS...17 MONITORING & EVALUATION...17 APPENDIX 1...18 Page 3 of 19

The importance and use of the Training and Assessment Strategy (TAS) This document is a high level explanation of the way our RTO offers training and assessment to students. This strategy and our practises will comply with the Standards for RTO s 2015 and the Training Package. It should not be read alone, but rather used as a guidance document that will direct you to the related documents that explain our practises in delivering training courses. The TAS document will be used in different ways depending on your role and relationship with the RTO. It is intended to be used by many people: Marketing staff will use the document to read about the qualification title, codes and units and the delivery and assessment arrangements, and extract information from the TAS for marketing of the courses. Student Services and Administration staff will use the document as a reference for the course details that are provided to students for education support and for managing the students files and the database including the units and hours and other detail that must be captured in records and data reporting. The Training Manager will use the document to explain the courses to local retail business. These businesses represent the industry so we seek their input on the design and running of the course by our RTO. Trainers and Assessors will use the document for their orientation to the course then as the reference and basis for their delivery and assessment. Trainers and Assessors must have access to the practise documents that are the many related files and folders to run the course smoothly and to bring the documents to life in real training experience for our students. Compliance staff will use the document to demonstrate that the courses offered by our RTO meets regulatory standards, legislation and training package requirements. There are more compliance related files in the system to support the TAS and show evidence of practise in the RTO. Page 4 of 19

Background of Frontier Leadership Frontier Leadership is a 5-year-old training organisation providing accessible, boutique training to clients in Brisbane & Cairns. All of our staff take a personal interest in our community, our students, and our graduates. Frontier Leadership is currently based at Level 11, 288 Edward Street, Brisbane, QLD 4000. Our training facilities include classrooms equipped with computers, Wi-Fi Internet for students & kitchen facilities. Frontier Leadership focuses in Business courses. This qualification is suited for individuals who wish to expand their knowledge and skills in the area of retail management with the pathway towards business, and who wish to find employment at entry-level positions in business or business administration. It will also suit clients who have experience in retail and business but who wish to consolidate their knowledge and prepare themselves for mid-management roles in either retail or business. Integrated pathway model that suits students career plans and industry needs The strategy for this qualification is to encourage pathways between courses and on to higher level qualifications. The intent of this course is to give our students the best opportunities possible to gain the knowledge and experience necessary to gain employment in the retail industry, Certificate IV SIR40212 - Certificate IV in Retail Management Diploma BSB50215 Diploma of Business Page 5 of 19

Industry engagement and consultation process The design of the Certificate IV in Retail Management and its delivery has evolved as a result of significant consultation with stakeholders and graduate students. We undertook consultation with industry and stakeholders as follows: Clive Fox Fox Media Marketing Darrin Drewe Employsure Pty Ltd Jack Crawford Dick Smith Commercial Media & Marketing consultation. Human Resources and Industrial Relations Industry ICT & Retail Industry The consultation process is ongoing and includes: Meetings and feedback with Trainers/assessors of Frontier Leadership o Weekly meetings held to obtain feedback Course feedback from students of Frontier Leadership o Collected throughout the course, and after graduation Results of industry consultation It is important to our RTO that we consult with industry in regards to the suitability and appropriateness of the courses that we currently deliver and that the outcomes are beneficial for the students and align with industry expectations and standards. We value the industry consultation and input to ensuring the appropriateness of the offered courses for students and how the successful completion of course will contribute to the employability skills of the students. Page 6 of 19

Course information, pre-enrolment, selection and induction. Entry Requirements To gain entry into SIR40212 Certificate IV in Retail Management a candidate must have experience working in retail supervisory/management roles. Past experience will be assessed via one (or more, if required) of the following methods: Job descriptions from current/past employers References from current/past employers Pre-enrolment interview Pre-enrolment written test Selection Requirements Students will need moderate to high levels of English language, literacy and numeracy. Students will also need to be able to competently operate a computer and know how to use the internet for research purposes A good command of spoken English required for classroom lessons and communicating with the trainer and other students. A good command of written English required for completing written assessments, and communicating with Frontier Leadership. Possible employment pathways Our graduates may seek employment in a variety of roles, including but not limited to: Sales assistant Customer service representative Crew Leader Department Manager Checkout Supervisor Team Leader Merchandise Coordinator Selection process All prospective students (the candidates) are interviewed in a face-to-face setting and have the course explained to them by a Student Services Officer. The purpose Page 7 of 19

of this meeting is to ensure the candidate understands the commitment of signing up to a VET course, course outcomes, and what is expected of the student during their study with Frontier Leadership. The candidate s written and verbal English skills are informally assessed at this stage. If the candidate appears to not meet the minimum LLN requirements for this course, they may be advised of alternative courses to study first. If a candidate appears suitable to study the course, they will be provided with a course Enrolment Kit. Course Induction Prior to commencing the first unit of study, students are inducted into the RTO by a Student Services Officer. At this stage the staff will provide more information about Frontier Leadership and the course. Any issues identified in the student s LLN assessment (contained in the Enrolment Kit) are addressed at this stage. Recognition of Prior Learning and Credit Transfer are again discussed with students at the induction stage. Page 8 of 19

COURSE DESIGN Qualification Rules Description This qualification provides the skills and knowledge for an individual to be competent in frontline management skills of those working in a retail or business-tobusiness environment. It applies to those who are managing: a small retail outlet a section or department within a larger retail store a small business-to-business outlet a section or department within a larger business or franchise. Possible job titles may include: department manager merchandise manager customer service manager shift manager small business retail owner Packaging Rules To successfully complete SIR40212 Certificate IV in Retail Management, participants must complete a total of ten (10) units of competency. These ten (10) units are made up of: Three(3) core units, and Seven(7) elective units, comprising of units from the following groups/packages: o Client and Customer Service o Finance o Human Resource Management o Risk Management and Security o Business Services Training Package (BSB) Unit Code Unit Title Group/Package Core Units Page 9 of 19

SIRXMGT003A Lead and manage people Core unit SIRXWHS403 Provide a safe work environment Core unit SIRXMER405 Manage store presentation and pricing Core unit Elective Units BSBLDR403 Promote team effectiveness BSB package BSBLDR402 Establish effective workplace relationships BSB package BSBCUS401 Coordinate implementation of customer Client and Customer Service service strategies SIRXFIN004A Manage financial resources Finance SIRXHRM001A Administer human resources policy Human Resource Management SIRXHRM002A Recruit and select personnel Human Resource Management SIRXRSK404 Control store security Risk Management and Security Delivery Arrangements This program is to be delivered via classroom delivery. Delivery is implemented by setting up an appropriate training plan in consultation with the student. The sequence for delivery for the units of competency has been pre-determined; however the student may discuss alternative sequences with their Trainer and Assessor. The sequencing of units is as per below: Unit code BSBLDR403 BSBLDR402 SIRXMGT003A BSBCUS401 SIRXFIN004A SIRXHRM001A SIRXHRM002A SIRXRSK404 SIRXWHS403 SIRXMER405 Unit title Promote team effectiveness Establish effective workplace relationships Lead and manage people Coordinate implementation of customer service strategies Manage financial resources Administer human resources policy Recruit and select personnel Control store security Provide a safe work environment Manage store presentation and pricing Page 10 of 19

DELIVERY AND ASSESSMENT ARRANGEMENTS Amount of Training and Volume of Learning The Certificate IV in Retail Management is offered over 30 weeks. The primary focus of the Frontier Leadership learning model is theory and applied learning. Amount of Training Total length of qualification 30 weeks Classroom hours Weeks 1-20 3 days per week (22.5 hours p/week) Hours: 9:00am 4:30pm X 3 days (7.5 hours) Total: 450 hours Total amount of training 450 hours Additional hours contributing to volume of learning Learning support services, including: Weeks 1 30 Course progress communications 7.5 hour p/week, outside of classroom hours Tutorial Support Total: 225 hours Webinars Phone Support Email Support Self-paced learning, completed in support of Classroom learning Repeats, re-assessments Total additional hours Certificate IV in Retail Management Total Volume of Learning hours AQF 4 Volume of Learning 15 hours 240 hours 690 hours (450 + 240) AQF IV 600 2400 hours (AQF Framework) Page 11 of 19

Delivery Methods Face to face classroom theory and practical sessions Frontier Leadership uses face to face classroom based delivery for knowledge and practical teaching. These lessons are: Facilitator led Interactive, participative and collaborative group sessions Using workbooks and group work Using video and other supplementary teaching resources for variety The Internet is used as a primary reference which students will access regularly Self-paced learning and reinforcement between classroom sessions Students are expected to study the units of competency for at least 7.5 hours per week, to assist in reinforcing the learning and to prepare for future classroom sessions. The self-paced learning time could involve: Revision of terminology introduced in recent classes Completion of readings and activities in the workbooks Completion of any homework the Trainer has set Work on assessments/projects that are nearing their due dates Learning Support This extra support offers students the flexibility to be able to have access to a Trainer outside of usual class hours. Students who are struggling with aspects of the course, of struggling with the workload of the course, are encouraged to utilise this service to ensure they stay on track with the course timetable. Page 12 of 19

Assessment Strategy Assessment Approach Frontier Leadership, in line with the consultation and needs of the industry and students, has developed a number of assessment methods. These are listed below. A note on formative assessment Throughout the courses, students will complete workbook learning activities (formative assessment) which cover the in class tasks and activities. These are not included in the final grade for any particular unit, but serve as a requirement and useful guide to both student and trainer on the level of progress in achieving a standard in preparation for the final assessments of each unit (summative). Summary of summative assessment methods Assessment method Explanation A. Knowledge test Students complete a series of tests which test underpinning knowledge and application of this knowledge and skills. B. Project Some units require assessment through written task-based questions or projects. C. Role play Students are observed performing a range of skills and tasks in a simulated workplace environment. Initially as a formative assessment where students practise with each other culminating in a final assessment where students are observed and assessed in the simulated workplace environment. Customisation of licensed assessment resources Frontier Leadership has purchased a suite of materials from Catapult e-learning and Small Print. Under the arrangement between Frontier Leadership and Catapult e-learning the learning materials, formative and summative assessments are trialled, reviewed, and refined by Frontier Leadership s Trainers and Assessors. The result of this is a customised set of learning and assessment materials that are valid and will be tested for reliability within the course and across Trainers/Assessors. Conducting Assessment Each assessment selected has been designed to ensure validity, reliability, fairness and a level of flexibility. This is achieved by comprehensive guides for both student Page 13 of 19

and assessor which include marking guides and examples. For more detail please refer to the Assessor Guides for each unit of competence. Frontier Leadership has separate policy and procedure and guidelines for students in our handbooks on the conduct of assessment particular issues such as; plagiarism, performance and other policies required for the assessment. A student must receive a satisfactory level based on evidence provided in each assessment method to be deemed competent for that unit. If a student receives an unsatisfactory grade, they are offered an opportunity to re-sit or resubmit the assessment. A student can commence further subjects while the NYC is pending. See the policies for more information. Special needs Training and assessment processes can incorporate reasonable adjustment procedures. In every learner group there will be special needs that we are able to provide additional support and reasonable adjustment for. These include: Learners who do not have access to IT for research and assignment purposes from home. Study support can be provided for these students, including access and assistance with IT infrastructure outside of normal classroom hours. Cultural and religious differences are respected in the classroom and ensuring reasonable and flexible delivery is provided. E.g. managing different learning styles, providing support for those where English is a second language, understanding and respecting different ways of communicating for different cultures, understanding taboos that may exist between different genders and managing different ways of working together without bias or exclusion. Reasonable adjustment Frontier Leadership allows for reasonable adjustments in assessment. When making reasonable adjustments to assessments and assessment processes, assessors must focus particularly upon validity and fairness. Adjustments can be made for students with: English as a second language Language literacy or numeracy needs Cultural differences Sensory diminished capacity Physical disabilities Reasonable adjustment may mean modifying/adjusting: The physical environment and equipment Page 14 of 19

The procedures for conducting assessment (i.e. task management processes can be reduced i.e. less autonomy and more direction in the practicals) Additional time to complete the assessment Consider verbal responses to the knowledge test Sufficient Resources Facilities and equipment Comfortable classroom with data projector, whiteboard, seating, and computers to support learning. The practical sessions are conducted in a simulated working environment. See the equipment register for a comprehensive list and photos of this equipment. Learning and assessment materials All students are provided with: Induction kit including student handbook and course overview Training resources (under loan scheme) Extra handouts, reference lists for extending and enriching the study Student assessment workbooks Workbooks are provided to support the delivery and every student sets up their own folder of materials, which builds into a portfolio of resources, handouts and practical exercises which they must complete across the qualification. Additional resources Websites related to the industry Case studies QLD Work Cover Codes Of Practise and Guidelines for the Industry WHS legislation and related Information on relevant websites Promotional materials from the Industry. External resources Industry representatives All trainers/assessors have access to: Current Training Package Session plans Page 15 of 19

Power point slides Assessment guide with marking guidance and model answers RTO Assessor workplace evidence recording documents Validation evidence including unit of competency mapping Pathways Pathways for the course Recognition of Prior Learning (RPL) and Credit Transfer (CT). Students with prior learning and work experience can apply for RPL and CT. Students are interviewed at the selections stage and discuss RPL and CT prior to starting the course and at induction. As this is a one-on-one process, there is considerable opportunity for the trainer to clarify each student s background, work place evidence and capacity to gain RPL. The student will move through the classrooms lessons on the same training plan as other students, however they will be provided with RPL and CT documents to support their claims and organise evidence. Pathways exiting this course Students will gain a Statement of Attainment for units of competency completed successfully if they withdraw from the qualification prior to completing every unit of competency. On completion of the qualification, individuals may undertake further study with Frontier Leadership to attain BSB50215 Diploma of Business. Trainers and Assessors The key trainers and assessors for this course are listed in the matrix. All have current vocational, delivery and assessment qualifications and significant work experience in the Retail Industry. Refer to their skills matrix for more details. Page 16 of 19

Assessment validation and moderation process Frontier Leadership has a validation schedule and will follow this to validate this qualification. The process used to validate assessment tools include: Conducting mapping of assessment tasks to the units of competency for validity Trialling then reviewing the assessment tasks for validity, reliability, flexibility and fairness Trialling and reviewing with assessors and with expert industry input Documenting assessment validation feedback using assessment validation forms Moderating with assessors and expert industry to meet the rules of evidence Reviewing a sample of student work to confirm appropriate decision making validity, sufficiency, currency and authenticity. Monitoring & Evaluation This Training and Assessment Strategy will be monitored and evaluated at least annually and whenever significant changes are impacting on the operations or the RTO. Evaluation includes but is not limited to: Input from trainer/assessor feedback Student feedback Industry/employer feedback Statistics on course enquiries and sign ups Completion rates Full qualification completion and numbers of people issued with statements of attainment or qualification Withdrawals and non-completion Complains and appeals. Page 17 of 19

Appendix 1 Resources list for SIR40212 Certificate IV in Retail Management *Frontier Leadership (FL) BSB50215 Diploma of Business Unit code Unit name Resources BSBLDR403 Promote team effectiveness Catapult e-learning resources Small print Resources FL in house library resources Webinars BSBLDR402 Establish effective workplace relationships Catapult e-learning resources Small print Resources FL in house library resources Webinars SIRXMGT003A Lead and manage people Catapult e-learning resources Small print Resources FL in house library resources Webinars BSBCUS401 Coordinate implementation of customer service strategies Catapult e-learning resources Small print Resources FL in house library resources Webinars SIRXFIN004A Manage financial services Catapult e-learning resources Small print Resources FL in house library resources Webinars SIRXHRM001A Administer human resources policy Catapult e-learning resources Small print Resources FL in house library resources Webinars SIRXHRM002A Recruit and select personnel Catapult e-learning resources Page 18 of 19

Small print Resources FL in house library resources Webinars SIRRSK404 Control store security Catapult e-learning resources Small print Resources FL in house library resources Webinars SIRXWHS403 Provide a safe work environment Catapult e-learning resources Small print Resources FL in house library resources Webinars SIRXMER405 Manage store presentation and pricing Catapult e-learning resources Small print Resources FL in house library resources Webinars Page 19 of 19