Life Support Systems B/E AEROSPACE

Life Support Systems B/E AEROSPACE

PRODUCT SUPPORT SERVICES GUIDE Dedicated to providing responsive and competent operator support in the fields of: Technical support Spares support Technical publications Training Repair services

TABLE OF CONTENTS On-Line Global Support / Publications Access...4 Technical Support Quick Reference Guide...5 B/E Global Support Locations Map...6 LSS Global Repair / Service & Spares Locations...7 B/E Factory Repair / Overhaul Stations...8 B/E Authorized Repair / Overhaul Stations...9 Authorized Parts Distribution Centers...14 Frequently Asked Questions...15 1

PRODUCT SUPPORT MISSION The B/E Aerospace Life Support Systems Product Support Organization is the focal point between the Operator and the Life Support Systems (LSS) global locations, with a primary goal of ensuring customer satisfaction with the LSS in-service products. 2

Our goal is to provide responsive and competent operator support in all of the following areas: Technical support Spares support Technical publications Training Repair services To accomplish this, our product support organization coordinates the support of other LSS functions, leverages the global B/E Field Service Organization, and manages an efficient web-based interface for operators. 3

ON-LINE GLOBAL SUPPORT / PUBLICATION ACCESS B/E Aerospace website: beaerospace.com All technical and publication inquiries are to be initiated through our global customer support website. A significant amount of information may be obtained or requested on the B/E Aerospace website at beaerospace.com. From the B/E Home page, select the global support link. There you will find multiple options for your support needs. To launch an on-line request for technical assistance select the Technical Request link and provide the requested information. Our goal is to respond to your request within one business day. To aid in this, please include as much supporting information as possible. To initiate a request for a B/E publication select the Publication Request link. This directs you to our publication request form which may be used to request a specific publication. If you are not certain which publication you require, select the Search Publication Index link. Each technical publication index is organized by product line. To locate the LSS publication you require, select the Oxygen link. This will show a drop-down menu with links labeled as 16827 CMM, 16827 SBs & SILs, D1379 CMM & SBs SILs. Select the link appropriate to your needs and utilize the data cross referenced by part number or part number series to identify the document reference number your require. Utilize this specific document reference number to complete the publication request form. Please note: CMM s are available from B/E Aerospace only to airframe owner/operators, airframe OEM s and authorized B/E Repair Stations. 4

TECHNICAL SUPPORT QUICK REFERENCE GUIDE 24 HOUR AOG SUPPORT LINES US: +1 800 991 3842 SATAIR 24 HOUR AOG SUPPORT LINE Europe: +45 40 40 1224 Asia: +65 96 27 0313 Lenexa: +1 913 338 9800 B/E 24 HOUR AOG SUPPORT LINE Lubeck: +49 451 882 4004 (monitored FAX) Everett: +1 425 249 4700 TECHNICAL SUPPORT QUICK REFERENCE GUIDE All technical requests are to be initiated through our global customer support site. All technical requests will be automatically directed to the appropriate product support resource. The information below is for reference only. Location Contact Information Regional Coverage Lenexa, KS USA Mike Zimmers +1 913 323 6413 mike_zimmers@beaerospace.com North America Lübeck, Germany Dieter Heins +49 451 4093 2976 dieter_heins@beaerospace-systems.com Asia Pacific Australia India Lübeck, Germany Stephan Kummer Europe +49 451 4093 3199 Middle East stephan_kummer@beaerospace-systems.com Africa Everett, WA USA Matthew Lynch +1 425 923 2689 matthew_lynch@beaerospace.com South America Japan Lenexa, KS USA Steve Scott +1 913 338 9812 steve_scott@beaerospace.com Back Up - All Regions 5

B/E GLOBAL SUPPORT LOCATION MAP 6

LSS GLOBAL REPAIR/SERVICE & SPARES LOCATIONS 7

B/E FACTORY REPAIR / OVERHAUL STATIONS UNITED STATES B/E AEROSPACE, INC. 10800 Pflumm Road Lenexa, Kansas 66215 +1 913 338 9800 +1 913 338 7252 Butch Morris Manager butch_morris@beaerospace.com beaerospace.com/customersupport Cage Code: 16827 AOG Service FAR 145 / EASA 145.5461 approved All serviceable oxygen products EUROPE B/E AEROSPACE, INC. Revalstr. 1 D-23560 Lubeck Germany +49 451 4093 3993 +49 451 4093 4488 Tobias Albrecht - Repair Station Manager tobias_albrecht@beaerospace-systems.com beaerospace.com EASA 145 approved Cylinder / regulator assemblies, chemical / gaseous containers, Airbus production line support 8

B/E AUTHORIZED REPAIR / OVERHAUL STATIONS UNITED STATES PACIFIC SCIENTIFIC AVIATION SERVICES COMPANY 11700 NW 102nd Road, Suite #6 Miami, Florida 33178 +1 305 477 4711 +1 305 477 9799 Jennifer Drexler Customer Service jennifer.drexler@meggitt.com pacificscientific.com AOG: Cage Code: +1 305 528 7558 1B1H6 AOG Service FAR 145 / JAR 145 approved Cylinder / regulator assemblies (including hydrostatic testing), crew masks, regulators, valves HRD AERO SYSTEMS 25555 Avenue Stanford Valencia, California 91355 +1 661 295 0670 +1 661 295 0672 Steve Phillips - Manager - Inside Sales steve@hrd-aerosystems.com hrd-aerosystems.com Cage Code: 1DH10 AOG Service FAR 145 / EASA 145 approved All serviceable oxygen products (including hydrostatic testing) 9

B/E AUTHORIZED REPAIR / OVERHAUL STATIONS CANADA CASP AEROSPACE INC. 98 Columbus St. Pointe Claire Quebec, Canada H9R 4k4 +1 514 630 7777 +1 514 630 9999 Patricia Mulroney - Customer Services Manager pmulroney@caspaerospace.com caspaerospace.com AOG Service TCCA 327 / EASA 145 approved All serviceable oxygen products (including hydrostatic testing) SOUTH AMERICA AEROSS Avenida da Aldeia 340 Jardim Iracema CEP: 06440-000, Barueri - SP / Brazil +55 11 4193 8899 Luiz Amado Sette sette@aeross.com.br aeross@aeross.com.br aeross.com.br AOG Service ANAC approval - CHE 0607-01 Cylinder / regulator assemblies, crew masks, regulators, valves 10

B/E AUTHORIZED REPAIR / OVERHAUL STATIONS EUROPE MEL AVIATION LIMITED Laurence Walter House Addison Road Chilton Industrial Estate Sudbury, Suffolk CO10 2YW, United Kingdom +44 1787 373 282 +44 1787 310 812 Gary Harvey Technical Director garyharvey@melaviation.co.uk Stewart Ambrose Customer Support Manager stewartambrose@melaviation.co.uk melaviation.co.uk FAR 145, EASA 145 approved All serviceable oxygen products (including hydrostatic testing) INGENIERIA SEMASA, S.A. C/. Amsterdam, 81 Torres de la Alameda 28813 Madrid, Spain +34 91 886 8500 ext. 12 +34 91 885 8144 Ainhoa Sanchez Sales Manager semasa@ingenieriasemasa.com ingenieriasemasa.com EASA Part 145 Certification: ES.145.048 Cylinder / regulator assemblies (including hydrostatic testing), crew masks, regulators, valves 11

B/E AUTHORIZED REPAIR / OVERHAUL STATIONS EUROPE ATELIERS BIGATA 10 rue JB PERRIN ZA MERMOZ 33320 Eysines, France +33 556 286 170 +33 556 286 121 Thomas Naulleau General Manager thomas.naulleau@bigata.net bigata.net FAR 145, EASA 145 approved, US DOT / TCCA certified All serviceable oxygen products (including hydrostatic testing) SINGAPORE / ASIA SURVITEC (W.H. BRENNAN & COMPANY) 47, Loyang Way Singapore 508739 Singapore +65 6549 5111 +65 6542 5246 or 65 6545 1471 Raymond Kwan raymond.kwan@survitecgroup.com whbrennan.com FAA certification: WHEY 443K, and US DOT (USA) EASA certification: EASA.145.0093 (Europe); CAAS (Singapore); CAAC (China); DGAC (Indonesia); DCA (Malaysia & Thailand) Cylinder / regulator assemblies, crew masks 12

B/E AUTHORIZED REPAIR / OVERHAUL STATIONS AUSTRALIA AIRCRAFT EQUIPMENT OVERHAUL AND SALES (AEOS) 29 Norman Street Peakhurst N.S.W. Sydney 2210, Australia +61 2 8525 6444 +61 2 9534 3630 Michael Gracie - Operations Manager michaelgracie@aeos.com.au aeos.com.au AOG Service CAA / FAR145 / JAR145 approved Cylinder / regulator assemblies (including hydrostatic testing), crew masks, regulators, valves CHINA SURVITEC (W.H. BRENNAN & COMPANY) No. 369, Block 10, Luji Road, Liuzaozhen, Pudong Xinqu, Shanghai 201322 P.R. China +86 21 3389 6343 +86 13 7643 03872 Jeffrey Koh General Manager jeffrey.koh@survitecgroup.com whbrennan.com CAAC (China) US DOT Cylinder / regulator assemblies 13

B/E AUTHORIZED REPAIR / OVERHAUL STATIONS MIDDLE EAST ABU DHABI AIRCRAFT TECHNOLOGIES (ADAT) P.O. Box 46450 Abu Dhabi, United Arab Emirates +971 (2) 575 7555 +971 (2) 575 7295 Vijay Machado - Manager - Planning & Capability Development vmachado@adat.ae adat.ae AOG Service UAE GCAA - CAR 145 EASA Part 145: EASA.145.0073 FAA Certification Cylinder / regulator assemblies (including hydrostatic testing) 14

AUTHORIZED PARTS DISTRIBUTION CENTERS SATAIR Email: info@satair.com Website: satair.com SATAIR USA INC. Atlanta, Georgia USA +1 800 991 3842 or 404 675 6333 +1 404 675 6311 AOG: +1 404 310 1966 SATAIR A/S Copenhagen, Denmark +45 32 47 0100 +45 32 51 3434 AOG: +45 40 40 1224 SATAIR ASIA Singapore +65 6543 0977 +65 6543 0737 AOG: +65 9627 0313 15

FREQUENTLY ASKED QUESTIONS How do I find information about the service life, maintenance schedules or specifications for my LSS products? A significant amount of information may be obtained or requested on the B/E Aerospace website, beaerospace.com/customersupport. On the website you may access links to our technical publications index, which lists, on separate tabs, our index of: Component Maintenance Manual (CMM s). (Please note that CMM s are available from B/E Aerospace only to airframe Owner/Operators, airframe OEM s, and authorized B/E Repair Stations.) Service Bulletins (SB s) Service Information Letters (SIL s) How do I access a Product Support Specialist to answer a question that I am not able to get answered on the B/E website? B/E Aerospace provides product support specialists who are experts in our LSS product line. These specialists may be accessed by telephone during normal business hours. Contact information is as follows: REGION CONTACT Europe, Middle East, Africa +49 451 4093 3199 (Lübeck, Germany) Asia Pacific, Australia, India +49 451 4093 2976 (Lübeck, Germany) North America +1 913 323 6413 (Lenexa, Kansas) South America, Japan +1 425 923 2689 (Everett, Washington) Please request the product support specialist for your product and you will be directly connected to a B/E Associate for assistance. How do I, as an aircraft owner or operator, get a quotation for a new item? Satair, the LSS master distributor of B/E Aerospace, provides access to aftermarket spares in all situations, i.e., routine, expedite, AOG. The contact information for all of Satair s authorized parts distribution centers may be found on page 14 of this publication. Satair has global warehouse locations in Europe, North America and Asia Pacific, and has additional global sales and support offices in North America, the United Kingdom, and China. This broad base of regional coverage allows Satair to respond quickly and efficiently to your needs as an owner/operator. 16

FREQUENTLY ASKED QUESTIONS Who do I contact if I have an AOG outside of normal business hours? To initiate an AOG request contact our master distributor, Satair. The contact information for all Satair locations may be found on page 14 of this publication. The world wide network of Satair offices is electronically linked and there is always an open office somewhere in the world. Satair s aircraft-on-ground (AOG) service is available 24 hours a day, 365 days a year. SATAIR 24 HOUR LINES Satair USA AOG +1 404 310 1966 Satair Europe AOG +45 40 40 1224 Satair Asia +65 96 27 0313 How do I place orders for my routine or expedited need for spare parts? B/E Aerospace s master distributor, Satair, provides access to aftermarket spares in all situations, i.e., routine, expedite, AOG. Routine and expedited needs may be communicated to Satair via their ecommerce services online at satair.com. In addition to the warehouse locations listed on page 14 of this booklet, Satair also offers support services and information at any of the following locations by telephone: SATAIR SALES AND SUPPORT OFFICES Miami, FL USA +1 305 883 8424 United Kingdom +44 208 561 421 China +86 10 8048 6340 17

CONTACT INFORMATION For more information about Life Support Systems, please contact your B/E Aerospace representative or visit beaerospace.com 18

B/E Aerospace, Inc. 10800 Pflumm Rd. Lenexa, KS 66215 USA beaerospace.com