Enterprise SLA Option

Transcription

1 WAN Ethernet Services Portfolio End to End Service Level Agreements from

2 Downtime and poor performance lead to Dissatisfied customers and lower profits. Maintaining end to end service levels is essential. What do you need in an enterprise SLA? [Check all that apply] SLAs that protect your service from end to end, not just PoP to PoP Enhanced SLAs that cover more than service uptime Network performance monitoring

3 Critical business applications depend on the guaranteed performance of your network. Voice. Video. Customer transactions. Your company relies more and more on its network applications to get business done. Downtime or poor performance between your business sites can lead to dissatisfied customers, lost time, and lower profits. Therefore, maintaining service levels from location to location is essential. It s the last mile of service from the provider s service point to your internal network that often causes the most network problems. Network congestion, router outages, or any number of technical problems can interfere with the high-performance delivery of your important voice and data traffic over that last stretch of network. For these reasons, many network providers will guarantee service levels from service point to service point, but few will back their products directly to your doorstep. To ensure a greater level of reliability for your business, developed its. Service level agreements (SLAs) should cover more than just guaranteed uptime: network quality is also critical to your business. Many of your most critical business applications depend on the guaranteed performance of your network. Voice and video, for example, require reliably high packet rates and minimum latency or jitter, otherwise calls are dropped and video is garbled. Similarly, high-priority applications, such as online transaction processing, rely on the best possible connections to make certain there is no loss of data. Because has confidence in its product quality and delivery from our service point to your facility we can offer our and our assurance that your data is covered, from end to end.

4 , a leader in business networking, developed its to give your company service level guarantees for that critical last mile and to cover connections to each of your business sites. Here s how we cover your service level from location to location: SLAs that protect your service from end to end, not just PoP to PoP covers your network from location to location, premise to premise. We ll install and maintain our SLA equipment at each of your covered sites. As your single service provider, we take full responsibility for delivering quality service throughout your business network. Enhanced SLAs that cover more than service uptime Not only do we cover your service uptime from premises to premises, we also offer SLAs for the quality of your connection. Packet delivery ratios, latency, and jitter are also covered, ensuring the best performance for applications such as voice, video, and transaction processing. Network performance monitoring It s one thing to offer an SLA, it s quite another to show it in action. With the Enterprise SLA Option you can log onto our Web-based portal at any time to monitor your system performance in near real time. You can view statistics on packet delivery rates, throughput, latency, and jitter, among others. Summary of Features End to end SLAs Service up time, packet delivery, latency, and jitter SLAs Web-based customer portal for SLA monitoring in near real time SLA options for carriers can provide its to carriers as well. Whether you are using bandwidth for your backbone or reselling the bandwidth to customers, can work with your carrier organization to tailor the right level of service guarantees. By adding the to your bandwidth your customers will enjoy greater reliability and a higher level of quality assurance. will work with you to provide PoP to PoP SLAs and customer premises SLA connections. Please contact your representative for more information.

5 Why Choose? As a leading supplier of global networking solutions, is constantly looking for ways to improve its products and customer experience. However, our dedication to providing cutting-edge technology and service is only Communications solutions. Here s why: Power of Choice Your business is unique. It deserves the network you choose. Let show you how. Whether you need local, national, or global connectivity, the Tata Communications portfolio of WAN Ethernet products can be tailored to your business requirements. Don t settle for products that compromise the way you do business. No other vendor can provide such a wide array of cost-effective features. Whether you are connecting two locations or 20, our worldwide network can provide you with just the service you need Future-proof Network We re ready for the future. Are you? Your network should grow with your business. Taking on new challenges and markets is tough enough. Why worry about the capacity, the technology, or reliability of your network? already delivers superior Ethernet services, with bandwidth and performance for real-time applications such as cloud computing, voice, and video. We ve also engineered the highest levels of reliability and security into all of our services, guarding against equipment failure or outside intrusion. Your data is safe from disaster and its privacy is assured. Global Reach With, you reach more markets, your way. Over the years we ve carefully built the most far-reaching network in the world. Our global presence extends to over 25 countries and all major business centers. In addition, we connect to emerging markets - including India, the Far East, Middle East, Africa, and beyond. MEF-certified Services is proud to offer Ethernet services certified by the MEF a worldwide, non-profit organization dedicated to improving carrier-class Ethernet products and services. One of the charters of the international, independent organization is to verify compliance of vendor equipment and Service Provider networks to MEF technical specifications through a rigorous series of tests based on MEF approved Test Suites. Unmatched Operational Support Take the expense and worry out of network management with. With our trained engineers and technicians, we monitor the network around the clock and provide first-class operational support.

6 For more information on Ethernet Services visit India Limited C-21/C-36, G Block, Bandra Kurla Complex, Mumbai , India Tel Fax Asia 5 Shenton Way #34 10 UIC Building Singapore Tel Fax Bank of America Tower 12 Harcourt Road Central, Hong Kong Tel Fax Australia King Street Wharf Suite 503, 35 Lime Street Sydney NSW 2000 Australia Tel Fax North America Herndon, VA 20171, USA Tel Fax Matawan Rd 3rd Floor Matawan, NJ 07747, USA Tel Fax Rue Carrie-Derick Montréal, Québec Canada, H3C 6W2 Tel Fax Middle East & North Africa Hamdan Street, City Center Building P.O. Box Abu Dhabi, United Arab Emirates Tel Fax Europe Exchange Tower, Suite Harbour Exchange Square London, E14 9GE, England Tel Fax Avenue Charles de Gaulle Neuilly sur Seine France Tel Fax Avenida de Europa 4, Bajo A Parque Empresarial La Moraleja Alcobendas Madrid, Spain Tel Fax Bettinastrasse 30 D Frankfurt am Main Germany Tel Fax , a member of the $62.5 billion Tata Group, is a leading global provider of a new world of communications. The emerging markets communications leader leverages its advanced solutions capabilities and domain expertise across its global and pan-india network to deliver managed solutions to multinational and Indian enterprises, service providers and Indian consumers. range of services include transmission, IP, converged voice, mobility, managed network connectivity, hosting and storage, managed security, managed collaboration and business transformation for global enterprises and service providers, as well as Internet, retail broadband and content services for Indian consumers. The Tata Global Network encompasses one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to more than 200 countries across 300 PoPs, and more than 1 million square feet of data center and colocation facilities. unique emerging market depth and breadth of reach network in over 60 cities and 125 PoPs in India, strategic investments in South African converged services operator, Neotel, Sri Lanka and Nepal and, subject to China Enterprise Communications (CEC) providing full country VPN coverage in China. Servicing customers Communications is the number one global international wholesale voice operator and number one provider of international long distance, enterprise data and Internet services in India, the Company was named Best Wholesale Carrier at the World Communications Awards in 2006, Best Pan-Asian Wholesale Provider at the 2006 and 2007Capacity Magazine Global Wholesale Telecommunications Awards and was awarded Best Progress in Emerging Markets at the 2008 Mobile Communication Awards. Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and its ADRs are listed on the New York Stock Exchange. (NYSE: TCL) Ltd. All Rights Reserved. 6pager-Multipoint-Ethernet-data-sheet-v1.0-December-2010