Development Opportunity for Operation, Risk and Sales Program Development Opportunity for Operations, Risk and Sales A career advancement program...only from dunia 1
Career Advancement Program offering accelerated Development Opportunity for Operations, Risk and Sales is a unique and exciting career development program that gives passionate and focused individuals the opportunity to accelerate their learning and professional growth. The program aims to equip participants to perform better, raise their potential to handle roles with greater complexity, accountability and problem solving, and progress faster in their careers. They will also learn to flex and adjust with agility and speed, stay ahead of the changing demands of the customer and environment. 2
Program benefits This program will help participants to: Accelerate their career growth in dunia Prepare them to effectively lead and manage high performance teams Consolidate and build on existing knowledge about f inance and banking Handle greater complexity and accountability Enhance analytical and problem solving skills Learn effective and proven sales, marketing, negotiation and customer service techniques Communicate ideas with clarity and conviction Make high impact, professional presentations Manage competing priorities and increase focus Build relationships across the organisation Build confidence in their innate abilities 2
Introduction to the Program At dunia, our vision is to be the preferred employer of top-tier talent who will be the driver of dunia s 5 year ambition for accelerated growth in scale and scope. We care and seek to make a difference in the lives and futures of our employees by continuous training to help them perform better and by development actions to raise their potential to perform in a nurturing culture and through continuous mentoring and stretching on challenges. provides an exceptional one-of-its-kind opportunity for participants to accelerate their learning and growth with the company, even as they continue to work and perform on their current responsibilities. Becoming a dunia Graduate will put participants on a fast - track development path, handling additional challenges, responsibilities and complexities. Rajeev Kakar Managing Director & CEO Dunia Finance 3
At dunia, we recognize that enthusiastic, enabled employees are our greatest asset and our core pillar of customer fulfillment. And therefore, we believe in developing our Human Capital to its fullest capabilities by providing learning opportunities for the enhancement of their technical skills, human skills as well as conceptual skills. Individuals have the opportunity to take ownership of their development, and we help nurture their individual talents through projects, assignments, structured learning, mentoring and other ways. is a fabulous on-the-job learning experience and opportunity for people seeking to grow their careers with dunia and becoming stars in their respective functions. Najwa Al Rowaished Chief Human Resources Officer dunia is redefining the benchmarks for every aspect of our business. To achieve such exceptionally high standards and consistently deliver on them, we need talent - people not just with best-in-class skills that create value for customers but also commitment, ethics and a sense of shared ambitions. is a challenging new offering from the dunia Training Academy that focuses on development of essential skills, knowledge, attitude and behavior in the core banking and financial services functions of Operations, Risk and Sales. Graduates of this Program will be enabled to assume greater responsibility and contribute to dunia s success, while being recognized and rewarded for their achievements. Mariam Elsamny Program Dean dunia Training Academy 4
Program highlights This specially designed two-year accelerated career progression program is tailored for high potential individuals seeking exciting careers in the core banking and financial services functions of Operations, Risk and Sales. The program is structured into 4 phases that will enable participants to not only acquire critical skills and knowledge, but also test them through real-time application in business. Participants will need to continue to work and meet full performance standards on their existing roles in dunia, as well as additionally stretch to meet all program requirements throughout the program duration. 5
Phase 1 Month 1-6 Covering key aspects of finance and banking. Phase 2 Month 7-9 Involvement in team challenges and projects on real business cases of strong strategic interest to dunia, and implementation of viable solutions and delivery of results. Phase 3 Month 10 onwards Greater responsibility or team leader role benchmarked at higher compensation upon successfully passing the first two phases over the initial 9 months. Phase 4 Month 12-24 Nomination for external training programs at leading colleges. Top-tier candidates with a consistently strong performance in the program will be considered for such training(s), based on merit and performance. 6
Program modules During the first 6 months, participants will be engaged in intensive classroom based sessions conducted every week. The program delivery will involve an interesting mix of case studies, presentations, group discussions, and individual and group assignments. Each month will focus on a different theme, and cover key business aspects. Month 1 The dunia Difference Succeeding as a start-up in a challenging environment The dunia value proposition what makes us different Driving growth through innovation Characteristics of high achievers Month 2 Understanding the macroeconomics of UAE and Banking Fundamentals of banking dunia and the UAE banking sector Impact of events (local and global) on business dunia s financial overview Month 3 Mastering the Art of Persuasive Selling Customer centricity vs. product centricity Guiding a customer from awareness to action and advocacy Negotiation skills, handling objections and rejection Channel management Month 4 Ensuring Seamless Operations and Customer Delight Effective customer relationship management satisfaction, loyalty and delight Dealing with customer remorse Banking operations, capacity planning and quality control Business continuity / contingency planning Month 5 Understanding Credit Risk and Collections Consumer credit risk assessment and acceptance criteria Effective collections - Treating customers fairly Month 6 Leading Teams What makes a good leader, different leadership styles Building and leading high performance teams Conflict resolution, motivating team members, delegation and empowerment 7
Who should attend? This program is designed exclusively for those who are : Aspiring to grow their careers in financial services Willing to work hard with focus, energy, passion, creativity, innovation and execution excellence Seeking to challenge themselves by stepping out of their comfort zone Keen to acquire core conceptual, technical and human skills Aspiring to lead teams to attain ever-challenging goals and targets Focused on delivering top-tier performance against all odds Aspiring for an accelerated career progression in the areas of operations, risk and sales 8
Eligibility University graduates or post graduates Minimum 5 years of work experience, of which minimum 2 years of experience in one or more functions of front-line sales, operations customer service or risk For existing or past dunia employees, their performance on the job will be an additional consideration Candidates currently not working in dunia are welcome to apply. If selected, they would need to join dunia prior to the start of the program. How to enroll Applicants must provide: Completed application form available at www.dunia.ae/doors Curriculum Vitae Full academic transcript from your most recent college / university At least 2 reference letters from people who have been closely associated with you in a working or academic relationship, and who can attest to your professional abilities. These could include your existing or former manager or colleague, your teacher, coach, mentor, counselor etc. Format for reference letters is specified in the application form. Responses to essay questions which are enclosed in the application form Evidence of other certifications / qualifications if any Copy of valid passport, residence visa and Emirates ID (for UAE residents) 9
Selection process is a highly selective program. The rigorous screening process involved ensures that the class size is restricted to 20 high potential high performers each year. Candidates need to demonstrate technical, behavioral and cultural fit, which would be tested through a 360 degree process encompassing written answers to essay questions, recommendation letters, academic and professional performance assessment, and interviews. Visit www.dunia.ae/doors for program details and to download the application form. Location Application Inquiries : dunia Training Academy Dunia Finance, Dubai Outsource Zone : www.dunia.ae/doors : doors@dunia.ae 10
Why choose dunia? Working in dunia provides you with the opportunity to network with professionals and experts who have come together to form the building blocks of dunia and are dedicated to going the extra mile for our customers. At dunia, the workforce is youthful, representing 30 different nationalities and numerous ethnicities, speaking a multitude of languages, from various backgrounds and geographies, and bringing to the table a diverse range of skills and expertise honed across the globe in various functional areas. Bangladesh Belgium Canada China Egypt Greece India Iran Italy Jordan Kenya Morocco Nepal Netherlands Nigeria Pakistan Palestine Phillippines South Africa Sri Lanka Sudan Syria Tanzania Tunisia Turkey Uganda Ukraine United Arab Emirates United Kindgdom Yemen 11
What our employees have to say Wilson Huarde Customer Services & Quality Analyst With dunia since July 2008 I have been blessed to be with dunia for 7 exciting and challenging years. Tremendous exposure and learning every day. A company with inspiring and encouraging mentors, from my direct supervisor up to the CEO. Looking for more years of success with dunia! Ishrath Mehar Banu Collections Officer With dunia since May 2011 dunia is the place where I could create the right equilibrium between work and life. I feel like my work here is always recognized; the atmosphere in dunia is cooperative and supportive, which I think is rare in today s work place. I got promoted in real life when I became a mother last year and I could still manage to work with the same passion and zeal. Most importantly, it brings a smile to my face when I come to work on a daily basis and that is mainly attributed towards the people around me. Saleesh PS Team Leader, Sales With dunia since June 2009 I absolutely love the people I work with, and I love what I do. dunia is a fast growing organization and I believe my career also will grow with the company. I have already achieved my first dream with dunia by becoming a Team Leader. Want to do lots more. 12
Mary Njambi Contact Center Agent With dunia since November 2008 I am privileged to be part of dunia family because dunia gives me a life experience of working and serving multinational customers and staff as a whole. The management is always keen to appreciate and motivate the staff at all levels. Mina Tawfiq Fraud Control & Authorization Officer With dunia since August 2008 I have been working with dunia since 2008 or more precisely since the beginning, not only for dunia, but also for me. Dunia Finance is like a home and a University - we feel reassured, like at home, and we learn the work system, like in college. I feel that I m a member of a big family, and the family members share their experiences to build and develop one organization. Anna Lizza Mago David Sales Officer With dunia since December 2009 My 5 years experience of working with dunia has been very good as well as challenging. I have learnt a lot. It is hard work, but the effort is well compensated as well. All the staff members are very dedicated, supportive and approachable. 13
About Dunia Finance Dunia Finance (known as dunia) was born out of a strategic partnership between Fullerton Financial Holdings (wholly owned subsidiary of Temasek Holdings of Singapore) and Mubadala Development Company. dunia was launched in September 2008 to cater to the consumer mass market and affluent segments and the self-employed mass market segments. dunia offers a range of financial solutions to both individuals and corporates through its multiple channels: 19 financial centers across the UAE, 400+ relationship officers, 24-hour contact center and website. For more information about dunia, please visit www.dunia.ae 15
Development Opportunity for Operations, Risk and Sales Terms and Conditions DOORS is a blended learning 24-month-long program, offered at the sole discretion of Dunia Finance LLC and Dunia Services FZ LLC (together henceforth called dunia ). Candidates applying for this program will be required to go through a selection process. Completion of the application does not guarantee selection, which will be at the sole discretion of dunia. Candidates from banks and financial institutions other than dunia can also apply; if selected, they will be required to join dunia prior to the start of the program. Candidates selected to attend the program will be required to meet all program requirements, including but not limited to attendance, participation, assignments and grades, while continuing to perform and consistently deliver results in their roles in dunia. Selected candidates who fail to meet any of the above requirements will not be considered to have completed the program. Each candidate must verify beforehand that the program is suitable for his/her requirements and ensure the necessary level of competence required to achieve the objectives of this program. Copyrights in the entire program content vest with dunia. No part of the training material may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise without prior written permission of dunia. All decisions will be made at the sole discretion of dunia and dunia reserves the right to modify, cancel, change or alter the program, its contents, duration, dates, speakers, 16 etc. at any time, without prior notice or any obligation on its part and at its sole discretion. However, in case unforeseen circumstances require dunia 16 to cancel the program, selected candidates will be sent a prior intimation. Program details, terms and conditions are available at www.dunia.ae/doors, and are subject to change without prior notice and at dunia s sole discretion.