Audi Network Partners Undergraduate Programmes
1 Contents 2 Introduction to Audi UK 4 The Audi family 6 Audi Network Partners Undergraduate Programme 8 The programme structure 10 Positions at Audi 12 Divisional Analyst, Sheffield 14 Project Specialist, Milton Keynes 16 People Development Executive, Glasgow 18 Divisional Analyst, Crewe Progression through development 20 Customer Insight Analyst and Divisional Analyst, Finchley Road (London) 22 Customer Insight Analyst and Divisional Analyst, Watford 24 How to apply
3 Introduction to Audi Audi is one of the world s leading manufacturers of premium cars. In 2014, we delivered more than 1.74 million cars, setting a new record. Audi stands for Vorsprung durch Technik, progression through technology. Our portfolio encompasses different models from the premium compact A1 to the mid-range A4 Saloon, right up to the R8 sports car. We ve set ourselves the target of becoming the leading brand for premium cars. To this end, we re investing massively in the next few years to expand our facilities and develop new technologies and models. The focus is on areas like lightweight construction, vehicle networks and innovative driving technologies. Creating tomorrow has always been a corporate principle for Audi. Our maxim is to keep moving forward, to think ahead and to act consistently. To seize every challenge and to live the values of Vorsprung durch Technik. It s not merely about satisfying customers, but inspiring them and offering them more than they might expect wherever they come into contact with the Audi brand. We create tomorrow is more than just a statement for us. It s a mindset. And it s what drives us forwards. Progress motivates human beings. For us, it is an incentive to develop new solutions to the complex challenges of today. We tackle issues holistically and are always searching for the best combination of our ideas. The fact that people around the globe are fascinated by Audi is more than just a matter of our technology. It s about enthusiasm, pioneering spirit and passion. We create tomorrow
5 The Audi global network spans 136 countries Audi factories Audi employs over 80,000 professionals who manufacture our premium vehicles. Audi has 11 factories worldwide, all with the same principle one name, one standard, everywhere. The Audi family The Audi family is big. Our global network spans across 136 countries. Audi s success is the result of the combined effort of millions of employees, from the engineers who build our cars in the factories, to the retail experts on the front line providing the customer service our brand is renowned for. Audi UK Audi UK is an importer and is responsible for business strategy, sales and marketing of the Audi brand in the UK. Audi UK is part of the Volkswagen Group with a head office based in Milton Keynes. Audi network partners Our UK business operates via 129 franchises operated by 35 partners. The network is responsible for all aspects of our customerfacing business. It does this by providing a seamless customer journey and delivering a premium retail experience.
7 Audi Network Partners Undergraduate Programme What is the Audi Network Partners Undergraduate Programme? It s your opportunity to undertake a value-adding, unique work placement representing a prestigious brand. You will be based with one of our Audi network partners across the UK, helping to implement business strategies and drive performance. Personal development is at the heart of the programme, as you will receive a structured development plan, exposure to a variety of business functions and training opportunities throughout the year. What are we looking for? We are looking for strong academic achievements, of course, but we also want well-rounded, ambitious people with plenty of motivation and a can-do attitude. Our programmes are aimed at students who have the skills and experience to add value to our company, as well as the potential to build a longterm career with us. What can you expect? You ll use your year in industry to its fullest potential really immersing yourself in our business from day one, and gaining a wealth of experience that will be applicable to both your studies and your career after you graduate. Your responsibilities will include conducting analysis, producing key reports and daily interaction with senior managers and stakeholders. You will also be part of a community of undergraduates who you ll work with during development initiatives such as your showcase project at the Audi UK head office. As undergraduates, you will develop the required skill set through the help of your line manager, colleagues and training provided by Audi, as well as create an efficient communication channel between Audi UK and the wider network. What will you gain and where will it take you? This programme will allow you to gain exposure to a wide range of organisations both internally and externally. Our unique business model will help you to apply theories in practice something that s useful not only in your final year at university but also in your future career paths. You will also gain experience in one of the biggest and most valued industries in the world. After completing a year with one of our network partners, you ll be presented with many career opportunities; from a role in the Audi network, to a place on the graduate programme available at our head office. Gain a wealth of experience
9 Workplace induction Team welcome event Investor induction Role induction Objective setting with line manager Programme structure What makes us different? For a start, we re offering students the opportunity to join a development programme, not just a placement. In order to help you develop a full understanding of our business, integration and exposure will be key elements of your experience. Taking a graduate-style approach, we have designed a structure to enhance learning opportunities throughout your year with us. Audi UK induction Think Vorsprung brand induction and driving experience Head office welcome event and induction Job shadowing experience at Audi UK Midway through the programme, you will visit Audi UK to shadow your equivalent at head office, and vice versa. This will help you understand our wider business operations. Business improvement project presentation This is your opportunity to showcase your skills and knowledge, helping us to improve our business. Placement reflection presentation At the end of the year, you will present to senior managers on your experience and development. Performance reviews and personal development Throughout the year you will have reviews with your line manager and receive bespoke training based on your personal development needs.
11 Positions at Audi Page 12 Position Divisional Analyst Group JCT600 Location Sheffield Page 14 Position Project Specialist Group Jardine Motors Group Location Milton Keynes There are a number of different roles available at various investor locations as part of the Audi Network Partners Undergraduate Programme. Each role has been designed to ensure you are able to develop critical skills to support you in your future career in business. Each role will last for 10+ months depending on the start date agreed. Over the next few pages, you will find job descriptions for each of the roles. On the final page you will find details on how to apply. I am only halfway through my placement just now, but I would rate the last six months 10 out of 10. I would definitely recommend others to apply for the programme. I would advise future students to go into their placement with an open mind. A lot of people assume the motor industry is the same as it was 30 years ago but it has changed dramatically. Samantha Ross, current undergraduate with Lookers Group Page 16 Position People Development Executive Group Lookers Location Glasgow Page 18 Position Divisional Analyst Group Swansway Location Crewe Page 20 Position Customer Insight Analyst and Divisional Analyst Group Spire Automotive Location Finchley Road (London) Page 22 Position Customer Insight Analyst and Divisional Analyst Group Spire Automotive Location Watford
13 Divisional Analyst Location Sheffield Salary 15,000 + benefits, including discounted car scheme Employer JCT600 Customers have been putting their trust in our family-run business for the past six decades. Each employee at JCT600 plays an integral role, working together, communicating and supporting each other in a team atmosphere that is busy and challenging, but equally rewarding and enjoyable. Committed to our people, our clear strategy is for JCT600 to be the best place to shop for our customers, the best place to work for our colleagues and the best dealer partner for our manufacturers. Reports to Brand Director Job purpose Responsibility for the insight, analytics and action plans that drive sustained improvements in the Market Areas development. This includes implementing our plans to drive modern retailing, capacity and profitability reporting; support our Centres to find, develop and keep Centre staff; as well as a continued focus on customer satisfaction in sales and aftersales. The Divisional Analyst will be working closely with the whole Market Area team as well as the customer quality and network development team at Audi UK based in Milton Keynes. Key Responsibilities Produce monthly reports which act as key sources of information to support: people development and site performance measures, customer and business KPIs regularly used by senior management within JCT600 Ltd Undertake key business analysis tasks, such as profit opportunity analysis Provide technical assistance to the Head of Business and managers Support Centres in delivering a diverse workload responding to network and brand needs Support Brand Director in preparation of information and data for all key communication gatherings e.g. Head of Business meetings, quarterly reviews, etc. Support the Head of Business with the preparation of network profitability information, standards and audit process Ensure 100% accuracy in all aspects of reporting and technical assistance Responding to ad-hoc queries and reporting requirements Skills required Experience using Excel and PowerPoint Able to work as part of a team, delivering team objectives, facilitated where necessary by working independently High attention to detail maintain a high standard of work on all tasks Good communication skills Able to work under pressure Ability to prioritise and time manage workload given Strong interpersonal and communication skills Qualifications A level or equivalent Studying relevant degree subjects
15 Project Specialist Key Responsibilities Product Management: Become a product expert in Audi brand accessories to support the sales team with product launches, sales campaigns and initiatives Marketing: attract customers through seasonal accessory promotions and support Centres social media presence with the inclusion of creative accessory promotion Location Milton Keynes Salary 15,000 + benefits, including discounted car scheme Employer Jardine Motors Group More than 40 years of passion, hard work and innovation have seen Jardine Motors Group grow from a family-run operation to the fourth largest dealer group in the UK, representing 23 manufacturers in over 70 locations. With people at the core of our strategy, we are discerning about whom we employ, and expect our employees to demonstrate our values of judgement, integrity, ownership, leadership and passion. We deliver an unparalleled level of service for every customer: The Jardine difference. Reports to Head of Business Job purpose To support the development of, and be responsible for the implementation of, specific pilot projects to enhance customer experience. To drive the performance of Audi brand accessories utilising modern retailing principles and becoming an expert in the field. To share best practice from pilot Centres across the Jardine Motors Group. Performance Management: Review and report accessory sales to date and identify trends in successful and unsuccessful lines to develop Centre recommendations Project Management: Review the Centre s approach to showroom display, investigating the option of an Audi boutique area and plan implementation Merchandising: Ensure demonstration vehicles in the showroom are utilised as visual merchandising space for accessories Customer research: Carry out buyer behaviour research to identify demands and needs of customers Driving change: Work alongside the sales team and aftersales teams to integrate the sale of accessories into the sales and handover process Customer Management: Utilise data held by the Centre to support the sale of accessories to previous sales and service customers Financial Analysis: Review the financial performance of accessory sales and the net return for the Centre/Jardine Motors Group as a business case for roll-out Skills required Experience using Excel and PowerPoint Able to work as part of a team, delivering team objectives, facilitated where necessary by working independently High attention to detail maintain a high standard of work on all tasks Good communication skills Able to work under pressure Interest in product management Qualifications A level or equivalent Studying relevant degree subjects
17 People Development Executive Location Glasgow Salary 15,000 Key Responsibilities To be a key point of contact for all Lookers Audi employees for People Development Developing and maintaining professional effective employee relationships Maintaining practical working knowledge of relevant business activities Embedding company policies and procedures throughout work activities Skills required Experience using Excel and PowerPoint Able to work as part of a team, delivering team objectives, facilitated where necessary by working independently Good communication skills Able to work under pressure Ability to prioritise and time manage workload given Strong interpersonal and communication skills Employer Lookers With a heritage to parallel the brands we supply, the Lookers Group has grown through a combination of innovation and investment, to offer one of the most modern retail experiences in the UK today. Our extensive portfolio allows access to a wide range of new and approved used cars from 31 major car manufacturers, as well the most desirable motorcycles, vans and competitive leasing contracts. At the centre of how we operate are our five core values: nice, informative, caring, enthusiastic and responsive. Reports to People Development Manager, Lookers Audi Division Job purpose A great first step into the People Development profession. To work closely with the reporting manager to develop employees and drive performance and quality. To play an integral role in planning and organising learning and development activities, providing proactive administration and project support to the team. To provide effective and efficient development support for managers and employees of Lookers. Organisation and support of development activities Co-ordination and support with induction, planning training sessions, training needs analysis and succession planning activities Evaluation of training programmes Supporting Assessment and Open Days Preparing PowerPoint presentations Administration of all development team processes To contribute proactively to continuous improvement, to seek out efficiencies and improvements and help to drive the reputation and quality of the development team Qualifications A level or equivalent Studying relevant degree subjects
19 Divisional Analyst Location Crewe, head office Salary 15,000 + benefits, including discounted car scheme Employer Swansway Swansway is a family-owned and run motor retail group, with 19 dealerships stretching from Birmingham in the south, to Preston in the north. Now in our eleventh year in business, Swansway remains committed to growth, both organically and by acquisition, whilst maintaining the culture and ethos of a family-owned and run business. The simple and unchanging vision, which underpins the company s strategic growth is to employ the best people, to sell the best brands, from the best locations. Reports to Brand Director Job purpose Responsibility for the insight, analytics and action plans that drive sustained improvements in the Market Areas development. This includes implementing our plans to drive modern retailing, capacity and profitability reporting; support our Centres to find, develop and keep Centre staff; as well as a continued focus on customer satisfaction in sales and aftersales. The Divisional Analyst will be working closely with the whole Market Area team as well as the customer quality and network development team at Audi UK based in Milton Keynes. Key Responsibilities Produce monthly reports which act as key sources of information to support: people development and site performance measures, customer and business KPIs regularly used by senior management Undertake key business analysis tasks, such as profit opportunity analysis Provide technical assistance to the Head of Business and managers Support Centres in delivering a diverse workload responding to network and brand needs Support Brand Director in preparation of information and data for all key communication gatherings e.g. Head of Business meetings, quarterly reviews, etc. Support the Head of Business with the preparation of network profitability information, standards and audit process Ensure 100% accuracy in all aspects of reporting and technical assistance Respond to ad-hoc queries and reporting requirements Skills required Experience using Excel and PowerPoint Able to work as part of a team, delivering team objectives, facilitated where necessary by working independently High attention to detail maintain a high standard of work on all tasks Good communication skills Able to work under pressure Ability to prioritise and time manage workload given Strong interpersonal and communication skills Qualifications A level or equivalent Studying relevant degree subjects
21 Customer Insight Analyst and Divisional Analyst Location Finchley Road (London) Salary 16,000 + benefits, including discounted car scheme Employer Spire Automotive Spire Automotive is a fast-growing, highly successful motor dealership group with Centres in north London, Middlesex, Hertfordshire and Essex. We represent some of the most diverse brands around and are always on the lookout for talented individuals. Our core values are: success is our future; passionate about people, integrity always, reputation created by all; everyone has a voice. Reports to Head of Business Job purpose As a Divisional Analyst, you will be responsible for the insight, analytics and action plans that drive sustained improvements in the Market Areas development. This includes implementing our plans to drive modern retailing, capacity and profitability reporting and people development. As a Customer Insight Analyst, you will have responsibility for the insight, analytics and action plans that drive sustained improvements in customer quality and sustained profitability. You will be working closely with the whole Market Area team as well as the customer quality and network development team at Audi UK based in Milton Keynes. Key Responsibilities Produce monthly reports which act as key sources of information to support: people development and site performance measures, customer and business KPIs regularly used by senior management Support Brand Director in preparation of information and data for all key communication gatherings e.g. Head of Business meetings, quarterly reviews, etc. Support the Head of Business with the preparation of network profitability information, standards and audit process Identify root causes of fall-down areas, establish the priorities, recommend targets and monitor progress using various data sources including CS and Q Power, social media, plus network performance in areas such as profitability and sales performance (vehicles, parts and service) and Centre staff qualification that impact customer quality Produce an effective brand-wide action plan that focuses on the key areas for improvement from a customer and commercial perspective, and drives improved loyalty and retention against agreed targets Work across the brand to ensure continual progress, overcome hurdles and highlight any risks and opportunities to the brand management team and maintain the brand action plan as a live document Support Centres in delivering a diverse workload responding to network and brand needs Skills required Experience using Excel and PowerPoint Able to work as part of a team, delivering team objectives, facilitated where necessary by working independently High attention to detail maintain a high standard of work on all tasks Good communication skills Able to work under pressure Ability to prioritise and time manage workload given Strong interpersonal and communication skills Qualifications A level or equivalent Studying relevant degree subjects
23 Customer Insight Analyst and Divisional Analyst Location Watford Salary 16,000 + benefits, including discounted car scheme Employer Spire Automotive Spire Automotive is a fast-growing, highly successful motor dealership group with Centres in north London, Middlesex, Hertfordshire and Essex. We represent some of the most diverse brands around and are always on the lookout for talented individuals. Our core values are: success is our future, passionate about people, integrity always; reputation created by all; everyone has a voice. Reports to Head of Business Job purpose As a Divisional Analyst you will be responsible for the insight, analytics and action plans that drive sustained improvements in the Market Areas development. This includes implementing our plans to drive modern retailing, capacity and profitability reporting and people development. As a Customer Insight Analyst, you will have responsibility for the insight, analytics and action plans that drive sustained improvements in customer quality and sustained profitability. You will be working closely with the whole Market Area team as well as the customer quality and network development team at Audi UK based in Milton Keynes. Key Responsibilities Produce monthly reports which act as key sources of information to support: people development and site performance measures, customer and business KPIs regularly used by senior management Support Brand Director in preparation of information and data for all key communication gatherings e.g. Head of Business meetings, quarterly reviews, etc. Support the Head of Business with the preparation of network profitability information, standards and audit process Identify root causes of fall-down areas, establish the priorities, recommend targets and monitor progress using various data sources including CS and Q Power, social media, plus network performance in areas such as profitability and sales performance (vehicles, parts and service) and Centre staff qualification that impact customer quality Produce an effective brand-wide action plan that focuses on the key areas for improvement from a customer and commercial perspective, and drives improved loyalty and retention against agreed targets Work across the brand to ensure continual progress, overcome hurdles and highlight any risks and opportunities to the brand management team and maintain the brand action plan as a live document Support Centres in delivering a diverse workload responding to network and brand needs Skills required Experience using Excel and PowerPoint Able to work as part of a team, delivering team objectives, facilitated where necessary by working independently High attention to detail maintain a high standard of work on all tasks Good communication skills Able to work under pressure Ability to prioritise and time manage workload given Strong interpersonal and communication skills Qualifications A level or equivalent Studying relevant degree subjects
25 How to apply Application Questions The first stage of the assessment process is to send us your CV, cover letter and your responses to five general application questions (found on the opposite page). If successful, you will be contacted to arrange a telephone interview, followed by a face-to-face interview. You can apply for one or more of the roles available by sending your CV, cover letter and question answers to the below email address: AudiNetworkPartners@audi.co.uk When you send us your application, please ensure you include the following in the SUBJECT of your email: Location/Job role/your name Example Crewe/Divisional Analyst/John Smith Please ensure all three attachments (CV, cover letter, responses to questions) are sent within one email. If you are applying to more than one of our positions, please send one email per job role and change the email subject accordingly. If you have any questions about your application please contact: Charlotte Twigg on 07769 137004 or Pashu Rai on 01908 548017 Why do you want to join the Audi Network Partners Undergraduate Programme? (max 150 words) Why do you think you are suitable for this role? (max 150 words) What is your greatest achievement? (max 150 words) Give an example of how you made a positive contribution to a team and what the outcome was. (max 200 words) Describe a difficult problem you have solved. What was the problem? How did you analyse and solve it? What did you learn from the experience? (max 200 words)