Refreshing your workplace

Refreshing your workplace EKV100/A

Contents 3 The EDEN KAFEVEND Business 4-5 Bottled Water Coolers 6-7 Mains-Fed Water Coolers 8 FLAVIA 9 KLIX 10 Bean to Cup 11 Vending Machine Range 12 DIY Service Proposition 13 EDEN KAFEVEND Service 14 Support Services 15 Corporate Social Responsibility Welcome to Eden KAFEVEND At EDEN KAFEVEND, we understand our customers and how important it is to ensure they have access to the highest quality, UK sourced water, consistently great tasting hot drinks and the most reliable range of vending machines available in the UK. We continually strive to deliver service excellence and to make it easier for you to manage the provision of refreshments within your workplace. With over 20 years experience of providing water, drink and snack vending solutions to businesses across the UK, Eden Kafevend is the UK market leader in the water cooler industry and a national player in the coffee and drinks machine business. As part of the Eden Group, which has a presence in 17 countries, we are experts in our field and operate with local managers in branches across the UK to supply refreshing water and coffee. We know the challenges you face. From specifying the right vending solution for your business, to ensuring the installation of machines happens smoothly, supplies are delivered promptly when ordered and service calls receive a fast response. EDEN KAFEVEND provide the highest service levels and our team are dedicated to providing you with the support you need, when you need it. We are a committed team and pride ourselves on product excellence underpinned by an unbeatable level of service. We hope that this brochure will give you an insight into the benefits of partnering with EDEN KAFEVEND for the supply of your refreshment solutions. EDEN KAFEVEND is one of the largest, fastest-growing providers of workplace refreshments and vending machines in the UK. We supply over 100,000 machines to companies across the UK. We offer a range of quality machines to meet our customers requirements, delivering the leading brands of drinks, underpinned by an unbeatable level of service. Something for everyone Whether you want a high quality drinks solution for your office, boardroom or reception, or a machine supplying the widest range of the most popular brands of drinks for your entire workforce, we have something that will deliver just what you need. In addition we can supply bottled and mains-fed water dispensers and snack, can and food machines for you to refill, keeping your costs to a minimum. Never far away With sales offices, bottling plants and water cooler and coffee delivery depots strategically positioned across the UK, our team will never be far away. Quality brands From favourite household brands (Galaxy, Nescafé, Lavazza, Knorr, PG tips) to coffee shop quality hot drinks - we can provide your business with a high quality refreshment solution to meet your requirements. All you have to do is choose the drinks and snacks you d like to provide. Unbeatable service At EDEN KAFEVEND we pride ourselves on the high level of service that we offer to our customers. You will always receive the best possible service when dealing with us, from rapid installations to qualified technicians and reliable branded products. A relationship built upon trust. EDEN KAFEVEND has been trading with MARS Drinks for over 25 years. EDEN KAFEVEND are proud to present the outstanding FLAVIA and KLIX machines and quality brands of MARS Drinks. Due to our exceptional customer focus, clear communication and strong relationships, mars Drinks entrusts their reputation and your satisfaction to our extraordinary organisation. a brighter outlook 2 a brighter outlook 3

Bottled water coolers. Cool, natural water delivered to your door. KEEP YOUR WORKFORCE HYDRATED WITH OUR RANGE OF NATURAL BOTTLED WATER COOLERS. Easy to install and simple to use, our coolers offer a healthy and cost-effective way of hydrating employees, Customers and visitors. Eden Kafevend are Europe s leading water cooler company, distributing over 450m litres of water a year to houses and businesses in 15 countries. Bottled water coolers* Join thousands of satisfied customers who take advantage of our flexible agreements and the UK s largest water delivery network. Keep your workforce hydrated with our range of natural bottled water coolers*. Designed for convenience our coolers are easily situated and provide chilled water on demand. Bottled water coolers can be situated almost anywhere with no mains water connection required, just a plug socket. Featuring: FREE delivery and installation Natural bottled UK sourced water Scheduled water deliveries to your door Mid-range and premium Our bottled water coolers are divided into two categories, Mid-Range and Premium*, and offer a range of options to suit all needs, including hot and cold water supplies and a range of styles, from contemporary to simple. *Images are representational only colour/ type may vary subject to availability. Terms apply. 4 5

mains-fed water coolers. pure, hygienic water on demand. As the UK s leading water cooler supplier we understand our customers needs and through experience have created a range to meet the requirements of ALL businesses. unlimited mains desktop cooler Restricted by space? The Eden Unlimited Desktop mains-fed water cooler is the perfect solution. Utilising the exclusive Eden Filter System this state-of-the-art water cooler provides an unrestricted supply of chilled, filtered water. This is the flagship desktop/table top water cooler model and looks stylish in any office. Mains-fed water coolers* Offering fixed costs and no bottle storage, our range of mains-fed water coolers provide unlimited filtered and chilled water for all workplaces. These coolers are perfect for high water consumption sites where style and reliability are key. Available Features: Energy efficient cooler technology unlimited The state-of-the-art Eden Unlimited mains-fed water cooler is the perfect solution for businesses, with access to tap water, that are looking for a low resource and low maintenance refreshment system with set costs. Stylish and easy to operate, fresh, cool and purified water is dispensed through the exclusive Eden Filter System ensuring a hygienic and chilled cup of water each and every time. FREE delivery and installation Environmentally conscious 100% recyclable Eden Filter System Uses direct chill technology IT HAS BEEN PROVEN THAT EVEN MINOR WATER DEFICIENCY CAN AFFECT YOUR ABILITY TO CONCENTRATE Employers who provide a water cooler demonstrate they care about their employees well-being. It s a simple gesture, highly visible and appreciated by employees and visitors. *Images are representational only colour/type may vary subject to availability. Terms apply. 6 7

fresh ground coffees from ALTERRA COFFEE ROASTERS, real leaf teas from THE BRIGHT TEA CO., GALAXY hot chocolate and the fabulous froth range of speciality café style drinks Bringing coffee shop quality to your staff and customers. FREE installation within 7 days FREE drinks merchandiser worth over 50 FREE delivery and installation worth over 75 Contact us NOW to learn more about the FLAVIA CREATION 400 as well as the flexible payment options available including: Pay Only For Drinks*, Rental or Outright purchase. * Conditions apply. No separate lease agreement. including cappuccinos, KLIX vending machines. Over 25 great tasting drinks and all the brands you love at your fingertips. mocha and latte. Convenient reliability Fits perfectly anywhere in the office and offers reliable refreshments with no mess. Plumbed or manual fill. Taste & aroma... it s all in the brew The unique FLAVIA FRESH RELEASE system serves delicious freshly brewed drinks every time. Easy to use Intuitive LCD display to guide the user when selecting drink categories and options. Energy efficient Out performs all of the leading table-top fresh brew office coffees machines. Delicious coffees and fresh leaf teas, indulgent lattes, cappuccinos and HOT chocolates, satisfying soups and chilled drinks to rehydrate and refresh. Different people need different drinks at different times of the day, and no other drinks system offers such choice. Give people the right balance and you will increase satisfaction, productivity and goodwill. A perfect menu for you KLIX variety delivers a drink for every taste and occasion. Whatever your location, budget or mix of workforce, there s a perfect menu for you. a brighter outlook The KLIX machines Delivering the nation s favourite hot and cold drinks 24 hours a day, 7 days a week. Hassle free KLIX In-cup technology means great tasting drinks with no waiting and no mess. Featuring: 8-16 drinks selections BRITA filtered water option User-friendly operation Cashless / Coin / KLIXKEY operation Low maintenance Drinks Station + Pay Pod (coin operation) a brighter outlook www.kafevend.co.uk Merchandiser Drinks station + Pay Pod + Merchandiser + Base Cabinet 8 9

bean to cup coffee machines for delicious coffees & specialities imagine your favourite coffee-shop style hot drink. Rich, aromatic, full-bodied, providing that perfect start to each day. Now imagine the same high-quality coffee in your workplace - instant access, all day, whenever you need it, at a fraction of the cost. Drinks & vending machines to suit every kind of workplace. From high volume hot and cold drinks machines to TABLe top bean to cup machines, water, snack, can and food dispensers, we have a solution. Which would be best for you? Here s some questions to help you decide... 1. How many people do you want to provide drinks or snacks for? eden PURE NATURE Bottled water coolers eden UNLIMITED Mains-fed water coolers FRESH COFFEE MACHINES Filter & ground 2. Do you want a bottled water cooler with prearranged deliveries to your door at a convenient time? Or a mains-fed, fresh filtered water supply? Bottled water coolers offer convenience and can be placed pretty much in any office or workplace location, as long as there is a power supply at hand. UK sourced water delivered to your door at a time convenient to you. Mains-fed water coolers offer a non-stop plumbed, filtered and chilled water supply, perfect for locations requiring a higher volume supply and with mains water access. Filter coffee machines are a simple way to enjoy high quality coffee throughout the day. Small and convenient, these machines can be placed on desktops or kitchen areas and excellent for brewing coffee by the cup (just as you like it) or for serving larger groups. 3. Would you like freshly brewed coffee-shop style drinks, household favourites, or both? 4. Would you like to offer staff and visitors a range of snacks from chocolate bars to crisps and sandwiches? 5. Will one central machine be enough or do you need separate machines? FLAVIA single serve hot drinks Machine The FLAVIA hot drinks vending machine gives you a choice of over 25 delicious drinks combinations, deliveried straight from FreshPack to cup using the unique FLAVIA Fresh Release System. Jura Bean To Cup Coffee Machines The JURA range not only delivers a full range of standard coffee types, such as ristretto, espresso and café au lait, but also handles specialities like cappuccino and latte macchiato at the push of a button. HLF bean to cup coffee machines The HLF utilises fresh beans to ensure the best possible coffees are brewed, plus, with internal powder canisters it can also serve café style hot chocolate and mocha drinks. This flexible functionality allows the customer to choose from 12 different drinks. Exquisite styling combined with choice and functionality defines our carefully selected precision-made range of professional Bean to Cup vending machines. Nothing beats the aroma, aesthetics and taste of a freshly ground, measured and professionally crafted speciality coffee. 10 HLF machines Modern technology meets classic style in these excellent bean to cup coffee machines. Jura machines Delicious bean to cup coffee and simple to use for perfect coffee and milk foam every time. coffeetek vitro machines Soluble / instant coffee machines with simple icon driven user interface - touch & go. the menu Espresso The classic Italian coffee Macchiato Shot of Espresso with a little foamed milk Americano Hot water topped with a double Espresso Cappuccino Shot of Espresso with frothy microfoamed milk Caffe Mocha Milk, chocolate and Espresso- the perfect trio Caffe Latte Shot of Espresso topped with hot milk, followed by frothy microfoamed milk 6. How much space do you have available? 7. Do you have customers visiting your premises who could be given free drinks? 8. Will staff be paying for the drinks and snacks or will you offer them free? Why not give us a call on: 08434 020 020 Let us understand your requirements and do all the hard work for you. Coffetek Vitro Bean to Cup & Soluble Coffee Machines Combining stunning design and proven robust technology, the Vitro from Coffetek is at the cutting edge of hot drink dispense systems. The eyecatching and simple icon driven user interface, makes it simple to select your drink - touch & go. Crane & Azkoyen snack, can & bottle Machines The Crane BevMax4, Azkoyen Palma cold drink and Palma+ food vending machines are flexible, reliable, attractive and easy to use, offering a solution for snacks and cold drinks to satisfy the needs of any location or business. Starfood Food Vending Machines The Starfood offers the ideal solution to vending fresh food and snacks. With a choice of 8 or 10 drums, the Starfood can display a wide range of products from prepacked sandwiches, fruit, yogurt and pastries to plated meals. 11

we specialise in easy to manage vending machines. We believe that if you use a supplier who provides reliable and easy to use vending machines, there is no need for you to pay for an operated coffee or snack and can service. Our Technicians will ensure that when they install the machines they talk you through the key features, including how to clean and re-stock. It really is easy. A DIY solution is a greener solution Using an operated coffee or snack and can service requires unnecessary travel to your site at least twice a week to clean and refill some of the large bean to cup machines, and often more frequently for snack, can and food machines. This has a negative environmental impact. The greener DIY coffee, snack and can solution removes the need for such unnecessary carbon emissions. Putting you in control A DIY solution means you can fill the machine with the snacks and drinks you need and change them easily, depending on the demand from your staff and seasonal trends. You can even arrange what you want to charge for drinks and move from paid to free vend at your will. Everything you need EDEN KAFEVEND is committed to delivering to our customers the best levels of service and reliability. You can be assured that your supplies will be with you when you need them and any issues you may have can be addressed quickly and easily, often over the phone by our helpful Customer Service Team - that s the EDEN KAFEVEND difference. At Eden KAFEVEND we pride ourselves on our unbeatable service. Customer experience At EDEN KAFEVEND we are committed to quality brands and unbeatable service. We are the leading water cooler and vending machine supplier in the UK for companies of all sizes and we want to be your first choice for water coolers, coffee machines and snack & can vending solutions. For you that means: New machines installed within 7 days* An outstanding service on supplies delivery, with options to ensure you never run out of drinks and other products Our dedicated Service Technicians on your site within 9 business hours An unbeatable range of drinks Installation speed Once you order your machines we will send a dedicated EDEN KAFEVEND technician to install them on your site within 7 days*. We keep a stock of our most popular machines and that means that in many cases we can get them delivered and installed even sooner. First time fix and service response We understand the problems that can be caused by unreliable refreshment solutions in businesses. That s why EDEN KAFEVEND take pride in selecting and supplying some of the most reliable machines on the market. Our results show that on average our machines run for over a year without the need for a service call. On the rare occasion that a breakdown occurs, one of our national team of Technicians will be with you within 9 business hours to fix your machine. EDEN KAFEVEND s qualified technicians are trained to get your machines up and running as quickly as possible and carry a wide range of spare parts, so on average 93% of machine breakdowns are fixed on the first call-out. I was extremely impressed with the service and efficiency I have experienced by using your company. Tracy Ewington - Wholesale We are truly happy with your timely and appropriate customer service and your products. H Watts - Education I have been a customer since Dec 08. During this time I have found them to be continually helpful and reliable. Sally Hall Thank you so much for all your support, help and advice and for being there when I needed it. Lorna Ridgers - Highway Services 12 *Subject to availability. 13

Supporting your business. Our customers are often looking for more than just a solution for workplace refreshments. We believe in always giving something BACK. We are committed to making a positive contribution to our local communities and the communities of our suppliers. Knowing that the machines are reliable and that you are receiving excellent account support is of great importance, but possibly there are other elements to the service that you are looking for in order to make your life easier. Can I manage my account online? With EDEN KAFEVEND, there s a host of additional services that you can access via our website www.kafevend.co.uk. As an EDEN KAFEVEND customer, you can place your coffee orders online 24/7. You can also request a service call from one of our qualified Technicians if you should have any problems with any of your vending facilities supplied by us. Also online you can access a host of information about the range of machines we supply. So if you ve lost your instruction manual or want to have a look at an additional machine for another area of your office, you can download brochures and manuals directly from the website. There are also a range of videos available that demonstrate some of our most popular machines. But for those of you who prefer the personal touch, we have a dedicated team of Customer Service Advisors available on 0800 804 8474 between 8.30am and 5pm from Monday to Friday to take your orders, advise you on product selections to meet the needs of your workforce and arrange service calls where necessary. When will my supplies order arrive? We offer an outstanding service on water bottle, coffee and ancillary supplies delivery, with options to ensure you never have to run out of drinks and other products. Water Bottles: As the largest water cooler supplier in the UK, we have the largest delivery infrastructure, operating from depots across the UK. Currently we have over 135 delivery trucks on the road and over 1 million bottles in circulation at any time. When you become an Eden customer, a water bottle delivery schedule will be created and tailored to your individual needs. The frequency of delivery can be set as monthly, fortnightly or weekly depending on your water usage and storage capacities and we will collect your empty bottles at the same time, for re-use. Coffee and Ancillary Supplies: When you place your order with us at EDEN KAFEVEND, if we hold your email address you will receive an email confirmation of the order along with a consignment number and a link to the website where you can track and trace your order online - from placement right through to an image of the signature of the person within your business who signed for the order on delivery. I need more information about my company s purchases Many of our larger customers with multiple sites require the facility to manage the provision of refreshments across their business. EDEN KAFEVEND can provide a bespoke website allowing large corporate clients to give access to other sites in their business to see the product range available to them and order machines and/or drinks. In addition, we can supply information directly about the purchases from multiple sites to central purchasing points. We provide environmentally friendly water and coffee solutions whilst preserving nature, and using its resources responsibly define our environmental commitment. As the UK s leading water cooler supplier, we were the first to be certified Carbon Neutral and take our responsibilities towards the environment seriously. Since 2007 we have promoted an environmental program with the objective of reducing CO 2 emissions and influencing the rest of the industry to do likewise. focus on the environment In co-operation with The Carbon Neutral Company, Eden Kafevend are a low-carbon company with 100% of the environmental impact of our coolers compensated to net zero. We have put into place several actions and practices to reduce our CO 2 emissions and carefully consider the environmental impact of all our business operations. MArs drinks Mars Drinks send zero production waste to landfill and focus on sustainably sourced consumables and manufacturing energy efficient machines. Lavazza Lavazza pays close attention to the human, environmental and cultural resources of the countries in which it operates. Recycling When your vending machine reaches the end of its life, Eden Kafevend have partnered with ESS Recycling Limited to dismantle and recycle end-of-life machines at their location in the UK. Responsible sourcing helps: Wlidlife protection Ecosystem conservation Soil management and conservation Water conservation Fair treatment and good working conditions for workers Community relations Integrated waste and pesticide management Monitoring and pacification 14 15

For sales or to discuss how EDEN KAFEVEND can help your business Call FREE on 08434 020 020 Or visit our websites: www.edensprings.co.uk and www.kafevend.co.uk eden KAFEVEND Eden Kafevend Sales Administration, Unit D, The Fleming Centre, Fleming Way, Crawley, West Sussex, RH10 9NN Telephone: Email: 08434 020 020 sales@uk.edensprings.com EDEN KAFEVEND, 2014. Eden Kafevend is a trading name of Eden Springs (UK) Ltd. FLAVIA, FLAVIA THINK FRESH!, alterra, alterra COFFEE roasters, HARDworkiNG COFFEE, THE BRIGHT TEA CO., LOVE THE LEAF, GALAXY, mars, KLIX, outlook, chocamento, starburst, KLIXKEY, / / are registered trademarks Mars, Incorporated and its affiliates 2014. KENCO, MAXWELL house are registered trademarks of Kraft Foods(UK) Ltd. NESCAFE, espresso are registered trademarks of Société des Produits Nestlé S.A. PG, PG tips, PG granules, lipton and KNORR are registered trademarks of Unilever Bestfoods Ltd. options is a registered trademark of R.TWININGS & CO Ltd. brita is a registered trademark of Brita GmbH. EKV100/A