Quality Coffee at Work

Transcription

1 Quality Coffee at Work

2 Hello, Over the course of 150 years importing the finest tea and coffee into Ireland, we have built a reputation as beverage experts based on our passion, commitment to quality, continued determination to innovate and dedication to personal service. Wherever people get together in your company, whether s it s your staff having a meeting or clients coming in for a presentation, great coffee is guaranteed to help create a welcoming atmosphere of professionalism and hospitality. Having Bewley s on hand means your colleagues won t need to pop out for a cup, because they already have the perfect taste right there. Serving it to your visitors really helps to smooth the introductions, while giving the right impression of a company that appreciates quality. In my experience, get the coffee right, and everything else flows smoothly! Yours truly,

3 Our Passion for Coffee At Bewley s, we re proud of our heritage and the exceptional experience we ve been delivering for over 150 years. We continue to deliver the best coffee, tea, equipment and service solutions to our customers throughout Ireland. These qualities have seen Bewley s assume market leader status in all of the channels in which we operate at work, hotels, cafés, restaurants, convenience stores and forecourts. And it doesn t go unnoticed that we provide our customers with what they want at every turn. Over 80% of consumers have rated Bewley s the best quality coffee in Ireland. The Bewley s brand is now top of mind when referring to the best quality coffee brand in Ireland an achievement we are most proud of! We have built a reputation as beverage experts based on our passion, commitment to quality, continued determination to innovate and dedication to personal service. Patrick Bewley

4 Coffee at Work Our Commitment to You Key Facts In keeping with our commitment to provide the best to our customers we regularly conduct market research. For client visits, staff meetings or simply to boost staff morale, Bewley s has the perfect office coffee solution for all office sizes. We can provide you with We will provide you with: The best coffees (espresso, filter and capsule) Did you know? Over 80% of companies surveyed stated that employees really appreciate the availability of high-quality coffee in the workplace 7 in 10 companies agreed that providing coffee in the office increases employee productivity Over 70% of companies surveyed agreed that it s important to have a visible branded coffee solution in their company reception as it protects their reputation and projects a positive image to visitors 85% of employees and visitors prefer a fresh bean to cup or filter coffee to an instant coffee The best coffee equipment a large choice of systems tailored to your needs, from fully automatic espresso machines and single-serve capsule machines, to a range of filter brewing systems The best alternative to instant coffee, with our new Bewley s capsule system delivering fresh quality coffee at the touch of a button The complete beverage solution with a large range of ancillary products and award-winning teas An award-winning Customer Service Team National Customer Service Award Winners in both 2006 and 2007 The best technical support and servicing through a nationwide team of engineers Bewley s outscores its competitors on the key favourability criteria for selecting a coffee provider. We are perceived by our customers as being easy to do business with, reliable, honest and good at dealing with problems Source: Amarach Research, Office Coffee Research, January 2008.

5 Our Sourcing, Roasting and Blending Our deeply-held values regarding coffee sourcing, roasting and blending are very much part of who we are. We never compromise on quality so you don t have to. We travel far and wide to source the finest Arabica beans from approved or certified farms. All our beans are carefully roasted in our Roasting Facility in Bewley s Northern Cross, Dublin. In recognition of our pursuit of excellence we are approved to ISO 9001 and ISO (Environmental) standards. We are also proud members of the Speciality Coffee Association of Europe. Our Commitment to Fairtrade There s great skill in selecting the right coffee beans. You can make good coffee taste bad but you can never make bad coffee taste good. Paul O Toole, Bewley s Master Blender Bewley s was built on the Quaker values of community, equality, honesty, fairness and integrity of character. It s why we work with ethical trading organisations such as Rainforest Alliance, Utz Kapeh and Fairtrade. We believe in living by our ethical trading policy so, for example, we pay a premium for coffee at La Virgen Estate coffee farm in Nicaragua in order to provide accommodation, clinics and a school on the farm. And we get excellent coffee!

6 Our Quality Range We offer a range of beverage solutions to suit your office requirement, with a number of different coffee machines and an array of beverages to select from. Coffees Espresso A great espresso is always a matter of taste that varies round the world. But for us, it s about great body, a honey-coloured oily thickness when it pours out and a natural sweetness undercutting the strength and bitterness. Topped of course by a rich crema that introduces the flavour as you drink. Our espresso blends consist of varietals from Brazil, Colombia, Central America and Indonesia. Filter We source the finest single origin beans to allow their unique and delicate flavour to shine through. Our filter coffee is varied to offer flavours suitable for all palates. Capsules Bewley s coffee capsules are a unique way of experiencing a superb quality cup of Bewley s freshly roasted and ground coffee or tea quickly and easily. Available in Espresso, Classic Long Black, Decaffeinated and Gold Blend Tea varieties, our unique capsules seal in the full-bodied taste, superior quality and world-famous aroma of Bewley s coffee that you re used to. Teas To cater for all tastes our Master Blender carefully selects tea from the finest gardens in the world Kenya, China, India and Sri Lanka. Leaves are selected on the basis of their appearance and infusion qualities (flavour, colour, strength and briskness) to produce the perfect cup of tea every time. We offer a full range of string and tag, loose leaf and speciality teas. Equipment We offer a wide range of equipment to help our customers deliver quality coffee to their employees and visitors. Continuous work by our innovation team on equipment, brew technology and hot beverage solutions means that we offer the best to meet the needs of any office. Supplies and Refills We have developed a range of specialist merchandise to extend the Bewley s experience beyond the beverage. This includes cups, French press, biscuits, crockery, spoons, thermos flasks, sugar sachets and cleaning products. You can browse and order from our extensive range of equipment and ancillaries at the back of this brochure, or visit

7 A Fresh New Way to Enjoy Quality Coffee at Work Bewley s coffee capsules are a unique way of experiencing a superb quality cup of Bewley s freshly roasted and ground coffee or tea quickly and easily. The Bewley s Capsule System can be used in a variety of locations in the office environment including meeting rooms, conference rooms and reception areas. Did you know? Over 80% of companies surveyed stated that their employees really appreciate the availability of high-quality coffee in the workplace. Yet 80% of companies are still serving instant coffee. 83% of companies surveyed agreed that the Bewley s Capsule System is a more appealing solution than an instant coffee offering. Source: Amarach Research, Office Coffee Research, January The New Bewley s Capsule System Clean, compact, simple, practical and fast. With our easy-to-use single-serve system, every cup can be enjoyed at its freshest and most satisfying! Two filters ensure the tea or coffee is consistently extracted to café standards. Capsule contains oxygen barrier material which guarantees freshness. The airtight film seals in freshness and taste. Every capsule contains the same perfect serving of tea or coffee, carefully selected by our Master Roaster. A number of our customers tested our capsule system over a period of 3 months. Before we got the machine, we had to have coffee ordered in for meetings. Our staff and visitors think it s great. We have placed it in our boardroom. Staff are not going out at all to get coffee the way they were before there s a path worn to our boardroom these days. Colette Pappin, Office Manager, Haptica Cleaning the machine is very easy it doesn t get dirty at all, you just empty the used items into the bin and you can t get easier than that. Shamus Uren, Office Manager, Mindshare The machines work perfectly. They are easy to use and the coffee is super, it s a really good system. People even come from other floors to use our machines. David Doran, Administration Manager, Anglo Irish Bank All a coffee or tea lover has to do is to place one of the Bewley s capsules into the Gaggia machine for a choice of freshly-made filter coffee, decaffeinated coffee, espresso or tea with the distinctive Bewley s aroma, trademark freshness and quality taste, just like a real café coffee. See the insert at the back of this brochure for more information. Note: Bewley s is a licensee of the Caffitaly system.

8 Our Customer Care Commitment We offer our customers on-site quality audits, an in-house dedicated customer service team and a nationwide team of expert engineers. Marie Tweedy, our Customer Care Manager says We can provide a tailored office coffee solution to suit any business need. We ensure accuracy of orders, can always guarantee machine quality and reliability, and offer an efficient delivery service. It s no wonder we ve won National Customer Service Awards in both 2006 and 2007! You can reach our Customer Care team from 8am to 5pm, Monday to Friday, on Let our customers have the final say... Bewley s ensure that we provide our employees and clients with the best quality coffee. Our employees really appreciate that! Bewley s have an excellent business attitude; they re commercial, flexible and positive. Gerry Taylor, Lionbridge Technologies Ireland Ltd Bewley s are the original and best coffee brand. They re very reliable, flexible and honest. They always deliver innovative solutions in a timely manner with great support services and are easy to do business with. Maurice FitzGerald, Group Property Director, Greencore PLC Remember, get the coffee right and everything else flows smoothly! Phone us today on to arrange for a free site assessment from one of our trained personnel

9 Bewley s Ltd. Northern Cross, Malahide Road, Dublin 17. Tel: