A strong platform for strong partners. The Bodybuilder Portal

Transcription

1 A strong platform for strong partners The Bodybuilder Portal

2 Welcome! You the bodybuilder and we at Mercedes-Benz have high aspirations. Together, we seek to give our customers the very best by producing outstanding body solutions. To safeguard our competitive success worldwide, not only do we foster a strong partnership and personal dialogue with you, we are also relying on the support of the updated Bodybuilder Portal at mercedes-benz.com. Thanks to the restyled design, the modified structure and menu navigation, as well as the new Web 2.0 functions, it has become even more clearly laid out, personal and international, and offers benefits for both new and existing registered users. This brochure gives you an insight into the Portal s basic contents and functions. There are also video tutorials to help you with practical tips for using the Portal and its functions. The brochure insert tells you more about this. The new-look Portal is characterised by its three main areas. Information pools together all technical information and product news. The Collaboration section comprises all partnership-based activities and topics, while My Portal at last gives you the flexibility to set up the Portal to suit your personal preferences. We look forward to your joining us.

3 The Bodybuilder Portal. Ever since the Bodybuilder Portal has been online, the number of visits to it worldwide has been increasing constantly. This is down first and foremost to your acceptance of the Portal and your satisfaction with it which in turn motivates us to constantly improve the platform that is made available to you and tailor it to your wishes. More and more bodybuilders are utilising the wealth of information on offer to help them with their work Making efficient use of the web. To enable you to perform your bodybuilding work even more successfully, we provide you, as our partner, with all the relevant information in the Bodybuilder Portal. The applications, tools and Web 2.0 functions open up innovative new ways of handling the data and of dealing with your customers. This includes both the fast retrieval and management of data and the targeted provision of products and services for customers and salespeople alike. With the Bodybuilder Portal, you can set market trends and get things moving even more efficiently in future. A continuing upwards trend. Since its launch in 2004, more than 4000 bodybuilder firms from over 50 countries have registered. The Portal s international flavour is underlined by the fact that it is offered in eleven languages. It contains over a million documents in up to 25 languages. More than 20,000 visitors a month use it to get information such as technical data sheets, 2D drawings, 3D data, product brochures and body / equipment mounting directives. A download volume of about 110 gigabytes and in excess of 2.2 million page views every month further emphasises what an important part the Portal plays in your day-to-day work , , , , ,300 Three main work areas ,500 The Information section provides you with all the relevant technical information, news and important dates that you might require for your daily work processes. Collaboration is the area for fostering the partnership between you, us and our mutual customers. Selected information is made available here for training or marketing activities, such as trade shows and press events. Visits per month Registered bodybuilders My Portal gives you access to your company data, the order data system or other individual content. In this section, you can subscribe to news or personalise the page with book gets interactive bookmarks similar to those on igoogle*. Page views per month ,200, ,833, , , , ,000 * igoogle is a product of Google inc ,000 Bodybuilder Portal Introduction 3

4 Yet more pioneering features. From the design engineering stage to order processing to marketing the Bodybuilder Portal presents you with a vast spectrum of technical and marketing-related information of which you can make effective use. You are able to access more than 1.1 million items of information, 2D drawings and 3D data sets for over 25,000 Mercedes-Benz models in the Bodybuilder Portal around the clock and from anywhere in the world. There are also numerous applications and an abundance of information for speeding up your order processing or product marketing. Besides all this information, the Portal offers you the opportunity to make your company and contact data available to our sales & marketing organisation and benefit from the various collaborative models on offer. Thanks to the new functions and modified structure, you will be able to accomplish your targets quicker than ever in future. Clearer layout. Now you can find what you are looking for even faster with just a few clicks. The restructured layout and the new fly-out menus with integral explanations for opening the exact content desired make for greater clarity and enable you to access the catalogues faster. More personal. You are able to create personal favourites known as book gets within various content, such as the catalogues or order data. These book gets, such as your preferred contacts, together with further customisation options, including subscriptions to specific news content, allow even greater personalisation of My Portal and facilitate your day-to-day work. More informative. The Bodybuilder Portal is constantly being enriched by new content, such as product brochures, templates for your marketing documentation, 3D data for the Sprinter, as well as the integration of online aids in the form of brief video tutorials. More intuitive. A new user interface with added features, such as the map function in the Contacts database, makes it far easier to find your way around. More international. Apart from being offered in eleven languages, there are new functions to further improve worldwide usability. There are Favourites headings in In future, there will be video tutorials to assist you at various points of the Bodybuilder Portal. These demonstrate how to set up a contact person, for example, or how to search for an exact vehicle in the order data overview. The brochure insert contains further details. Bodybuilder Portal Benefits 5

5 Harnessing the full market potential: working side by side with the global brand Mercedes-Benz makes us even more successful. Marietta Liebermann, Head of Marketing

6 bb-portal. mercedes-benz. The Bodybuilder Portal encompasses six main navigation areas, from which all content can be accessed. In Contact, Tools and Search, you can pinpoint the contacts you are looking for or find useful information with just a few mouse clicks. These sections help to take you more directly to the desired contents or vehicle information. For your daily work, you have the three main work areas at your disposal Information, Collaboration and My Portal which will be explained to you in more detail over the next few pages. The three main work areas in the Bodybuilder Portal Information Collaboration My Portal com Adding, administering and utilising information: the Bodybuilder Portal goes Web 2.0 and opens up new perspectives for our collaboration in partnership and for our joint success. Bodybuilder Portal Work areas 9

7 Information: all at your fingertips. No matter what vehicle data you need, you are bound to find it here amongst the vast spectrum of information on offer. What s more, you ll locate it extremely quickly thanks to the new design and intuitive user guidance. Find data sheets, 2D drawings, 3D data and far more besides quickly and easily. This work area pools together all of the current topics and technical information in the new Bodybuilder Portal. No matter what information you require for the work in hand whether it s technical data or news about bodybuilding-related topics as a partner of Mercedes-Benz you ll be able to find exactly what you need to know here. There are over 1.1 million documents available to you here in as many as 25 languages. Technical data sheets, drawings and far more besides can be retrieved and downloaded for all current and some older model series from trucks and vans to specialised vehicles and buses to passenger cars. And on top of this, you will also find the product brochures for nearly 30 different markets. New features in this section The new fly-out menus allow you to get to the information you require even faster. Short explanatory texts and an accompanying picture in the fly-out menu describe the technical content of each menu item to guide you even more directly to the information you are searching for. Bodybuilder Portal Information 11

8 Collaboration: a complete success. Provide information, collect it and use it. This section forms a dynamic platform for our joint activities, where both partners can add contents and matters of interest and both reap the benefits. Everything you need for your training programmes. Effective training is vital for working successfully together. So in this work area, you will find a whole host of information, dates, documentation and registration forms for our broad spectrum of training events that are geared towards specific target groups. An exclusive setting for your marketing activities. Van Partner by Mercedes-Benz provides the ideal arena for presenting your products to customers and salespeople. All you have to do is enter your products and contact data in the company data section on the Bodybuilder Portal, and in return we ll put the Mercedes-Benz platform at at your disposal. Star-studded communications. Under the Marketing menu option you will find numerous templates for graphics and documentation, for example, to be used for your own individual communications measures. This is also where you can take a look at the communications guidelines for bodybuilders. The guidelines contain useful tips for ensuring your products are presented in a brand-compliant manner in both your advertising materials and ours. New features in this section In the newly created Media Centre, you will find pictures and clips from trade shows and other important commercial vehicle industry events, along with further video tutorials and webinar recordings. We will keep you up to date with any new content. The Mercedes-Benz communications guidelines for bodybuilders advise you on how to organise marketing activities successfully, both with and without reference to Mercedes-Benz. Bodybuilder Portal Collaboration 13

9 My first port of call for the best design engineering. And with the Favourites function, I always have everything instantly to hand. Karsten Reinichs, Vehicle Design Engineer

10 My Portal: fully personalised. This area grants you the freedom to set up the Bodybuilder Portal just as you please. You select which content or news you would prefer to see using filters to gain fast access to it. Your personal working environment opens up as soon as you log on. You will be given access to My Portal once you have successfully registered for the Bodybuilder Portal. Here you will find the latest news and predefined content windows known as book gets. Book gets are basically bookmarks that include the sort of handy functions featured on gadgets. This screen can be customised as you wish. You can change the background, subscribe to news and either add new book gets or remove old ones. In this way, employees at your company can access catalogues faster by you storing them as favourites, filters included, while others will be able to skip directly to the orders contained in the order data system. Try it out for yourself and see! Your company data and products in the Bodybuilder Portal. From My Portal you are also able to access your Company data containing your master data, contact persons and company profile. The data you enter here serves as the basis for various collaborative models. Besides this, you can also specify here whether you wish to be kept informed of any relevant topics by being sent the regular Bodybuilder Information newsletters. Your company data furthermore serves as the basis for marketing your company and its products on the VanPartner by Mercedes-Benz platform. Answering the questions in the quality assurance, service and sales & marketing sections opens up yet more marketing avenues though such as exhibiting models in the Application Information Centre in Wörth or at various trade shows. All of this depends on your company data being kept complete and fully up to date. New features in this section The book gets, as they are known, allow you to tailor your personal workstation to your needs. Thanks to Web 2.0 technologies, you will now be able to select your favourite contents, contacts, news and many more things besides that you need to help you carry out your work. You can enjoy rapid access to your book gets from the welcome page, the navigation bar, as well as from your personalised My Portal homepage. Bodybuilder Portal My Portal 17

11 The outstanding marketing opportunities and possibilities for order processing are a real boon for my company. Henning Merz, Managing Director

12 We d be delighted to assist. If we are to collaborate successfully, short, direct communication channels are a key factor in our partnership. This is why we offer you a number of different ways of getting in touch with us at any time: whether it is via the Contacts database, by or personally, we are always there for you. Searching made easy. Start your search by content, vehicle or other criteria the logically structured search function will quickly track down what you are looking for. Rapid assistance in the form of manuals and programs. This is where you can obtain essential support and many useful downloads for your daily work. Contacts database By referring to the Contacts database, you can find the right contact person for your specific questions or requests on a variety of different topics, including quality management, development, vehicle concepts and product inquiries. They can be contacted by either phone or . You can get in touch with Mercedes-Benz Bodybuilder Support either online using the mail inquiry form or personally via the contact person listed in the Contacts database. Searching for contacts has now become even easier thanks to a convenient map function. The contacts you find can also be stored as your personal favourite. Mail Response System You are also able to send us your questions at any time via the Portal s integrated Mail Response System. Your inquiry is entered into a standard form, then automatically directed by the system to the appropriate contact at Daimler AG, who will answer it as promptly as possible. Bodybuilder Hotline Our Bodybuilder Hotline is always happy to answer any questions you have about the Portal. Our Hotline is open from Monday to Friday during regular office hours (CEST). Telephone: Fax: bb-portal@daimler.com

13 Please note: colours may differ slightly from those shown in the brochure, owing to the limitations of the printing process. This brochure may contain models and services which are not available in certain countries. This brochure is distributed internationally. Information given regarding statutory regulations, legal requirements and taxation and the consequences thereof applies to the Federal Republic of Germany only and is correct at the time of going to press. Daimler AG, Stuttgart TE/SFB, VAN/VSA 1Z000 02/0910 Printed in Federal Republic of Germany/Imprimé en République fédérale d Allemagne