Morley College Job Description Job Title: Department: Desktop Support Analyst IT & Technical Resources Grade: APT&C Spine Point 24 27 Salary: Hours of work: 24,315 26,437 (incl. LWA) per annum 36 per week over five days During term time this would normally be Monday to Friday, 9:00am to 5:00pm or 12:00pm to 8:00pm on a rotation basis. There will also be a requirement to provide cover on Saturdays on a rotation basis and a limited number of Sundays throughout the academic year. Outside of term time, hours of work would normally be Monday to Friday, 9:00am to 5:00pm. Additional hours may be required during the College s main enrolment periods for which time off in lieu will be given. Responsible to: Location: IT & Technical Resources Manager Based at 61 Westminster Bridge Road Site. The postholder may be required to carry out duties at other College sites. Job Purpose To be responsible for the installation, configuration, maintenance and support of desktop computing resources to meet the needs of the College. To produce and maintain resources for staff such as help sheets, user guides and other electronic materials to support the use of ICT & ILT. To promote the College s use of ILT and ICT and provide staff training.
Main Responsibilities 1. To provide effective technical support and fault resolution with timely feedback to users, adhering to IT & Technical Resources Service Level Agreements 2. To install, configure, maintain and support desktop computing hardware, peripherals and software, keeping to the terms of license agreements. 3. To create, test, deploy and maintain desktop computer operating system images and software installation scripts plus associated documentation. 4. To log, update and close incidents on the College s helpdesk system, contacting 3 rd party maintainers as required and to update the knowledgebase. 5. To audit desktop computing hardware and software and maintain accurate configuration data, complying with the College s asset lifecycle procedures 6. To provide technical guidance to staff on the use of desktop computer software and produce supporting help sheets, user guides and other electronic materials. 7. To train staff either individually or in groups in the use of cross-college desktop computing hardware and software such as Microsoft Office 8. To support the use of ILT resources in classrooms, online and for external bookings, ensuring that bookings are met in a timely manner. 9. To ensure anti-virus and other security procedures are followed, to maintain a working knowledge of potential threats and to implement counter-measures 10. To ensure relevant health & safety procedures are followed in the use of desktop computing resources and to raise awareness among staff 11. To perform preventative maintenance tasks and monitor the performance of the College s desktop computing resources, taking remedial action as necessary 12. To provide feedback on performance of College desktop computing resources and 3 rd party suppliers and suggest suitable improvements 13. The role requires a willingness and aptitude to learn new skills and the post holder may be required to undertake professional and skills development. 14. The post holder will be expected to adhere to College policies and procedures and to undertake other reasonable duties as may be required from time to time.
Person Specification: Desktop Support Analyst Qualification Educated to degree level or to Level 3 and with equivalent knowledge Essential Desirable Means of Assessment Form Microsoft Windows Certification Form Microsoft Office Certification Form Experience At least two years experience in a similar role At least twelve months experience of using a helpdesk system Experience of installing, configuring and supporting range of desktop computer hardware and software Experience of working in a Microsoft Active Directory & Exchange 2003 environment Experience of creating, testing, documenting and maintaining software installation scripts Experience of creating, maintaining, deploying and supporting operating system images Experience of implementing Microsoft security updates, preferably using WSUS Server Experience of installing, configuring and supporting anti-virus software, preferably using McAfee products Experience of supporting data projectors and interactive whiteboards Experience of installing and configuring Capita Unit-e Workstation software Experience of installing and configuring Access Accounts Dimensions client software Knowledge Excellent working knowledge of Microsoft Windows XP Professional Form Form Excellent working knowledge of Microsoft Office Excellent working knowledge of desktop computer hardware Good understanding of computer
networking and structured cabling Understanding of the need for a structured approach to change Understanding of health & safety issues related to desktop computing Skills Excellent inter-personal skills, able to communicate at all levels Ability to develop good working relationship with staff, students and external clients Able to manage time effectively and to meet deadlines Able to work under pressure and to respond to conflicting demands with minimum supervision Good trouble-shooting skills, able to understand and make use of diagnostic and event logging tools Able to work with 3 rd parties to deploy, configure, support and maintain desktop infrastructure Able to follow technical instructions Able to lift, handle and transport Form/ computer equipment Disposition Professional approach, hardworking with a positive outlook Awareness of and commitment to equal opportunities Willingness to take ownership of a problem through to completion Prepared to work out of hours including weekends to meet the needs of the College Committed to personal and professional skills development Willing to work flexibly and to provide cover within the department
Main Conditions of Service 1. ou will be employed by Morley College Limited. 2. Salary is between points 24 and 27 of the APT&C Scale for Business Support Staff salary scale, currently 24,315 to 26,437 (including 3,311 London Weighting Allowance) per annum. 3. Normal working hours are 36 per week, Monday to Friday and some Saturday s and Sunday s on a rotation basis. Shifts are between 9-5pm or 12-8pm. The successful applicant will be required to work until 8 p.m. during special enrolment days in September and may be required to work in the evenings during term-time to accommodate specific College activities. No payment for overtime is made, but appropriate time-off in lieu will be granted. 4. The annual leave entitlement is 30 days per annum, excluding public holidays. Leave must be taken out of term-time, except by arrangement. 5. The post is superannuable under the Local Government Superannuation Scheme, administered by the London Pensions Fund Authority. Other arrangements made under relevant legislation will be accepted. 6. There is a 6 month probationary period. 7. The College does not recognise service with any previous employer for calculating continuous service for the purposes of the Employment Rights Act 1996. Any previous continuous local government service may be counted as part of continuous employment with the Company for redundancy pay purposes. The date of commencement of qualifying service for the purposes of that Act and for all other contractual purposes will be the date on which the Desktop Support Analyst first joins the College s service. 8. The Company welcomes applications from suitable candidates regardless of their race, gender, disability or sexual orientation. Applicants with restricted mobility are welcomed; however, although improvements have been carried out to make more of the Company accessible by lift, in some areas mobility would currently be limited for a person who cannot manage stairs or steps. In such a case, the College would be happy to discuss further reasonable adjustments with applicants. The College is also committed to making reasonable adjustments for applicants with any other disability. 9. The appointment will be subject to receipt of satisfactory professional references, proof of qualification, eligibility to work in the UK, completion of a pre-employment medical questionnaire and a CRB check (if applicable). 10. Starting-Date: As soon as possible.
Other Information This document outlines the duties required for the time being of the post entitled Desktop Support Analyst. It is not comprehensive or exclusive and duties and or reporting lines may be varied from time to time. Closing Date for s: Wednesday 8 July 2009 CV s will not be accepted for this post. Applicants should send a completed application form, giving names, addresses and telephone numbers of two professional referees, together with any supporting information by 12noon, Wednesday, 8 July 2009 addressed to: Staff Recruitment (Ref: 049/09/HS) Morley College 61 Westminster Bridge Road London SE1 7HT s can also be submitted by facsimile or email, by 12noon, Wednesday 8 July 2009 to Fax: 020 7928 9684 or Email: recruitment@morleycollege.ac.uk Please refer to the guidance notes when completing the application form. Note: This job description is issued for recruitment purposes. The College reserves the right to vary the duties and reporting lines described herein, from time to time.