Resevaruhuset Business travel online User manual Traveller Amadeus E-travel Management v. 19.1
Welcome Welcome as user of the most advanced self booking system Amadeus AeTM 19.1. With this manual the conditions is created to do your bookings fast in the system.
Get started Log in When your company has submitted you as a user, you will be given a username and a password: (ex. jon@resevaruhuset.se and Amadeus 2015) Login here: https://e-travelmanagement22.amadeus.com /login/resevaruhuset_se If your account is locked, wait for 30 minutes then test again or put in the username and click on Forgot password If you not reciving an email, contact the support to lock up the account. Now you are logged in and able to book your journey direct. Save your login as favorite
Startpage Select Book to book flight, train, hotell, rentalcar and ground transport (named deliverer) Information for you who book for others As travel booker you can book trips for otherguests or registered travelers under the label Travelbooker. Go here to download the Mobile travel app.
Flight booking Select Book Fill in the departure location and destination -the whole name or Sto for all airports in Stockholm (Arlanda, Bromma, Skavsta, Västerås). Lon (all airports in London)or if you already know the three letter code for the airport. Tip! Click on the magnifying glass to the right to search for the cities/airports Select date and departure time. Return ticket or single ticket. Select the box Direct trip if there is a direct flight to your destination. Unmarked box will result in direct flights and flights via otherairports. Change the timeframe from 2 to 3 or 4 hours to get more possible alternatives. To travel outside of Europe a timeframe of 4 hours will give you more options for a lower price. You can also choose to limit the numberof airliners, and the type of ticket. If the timeframe is 2 hours the system will search for departures 2 hours before and 2 hours aftergiven time.
Flight booking Select search best price or search timetable. Best price Shows all flights in price-order displaying the lowest price first. Timetable - Shows flights due to departure times with all price alternatives for chosen option.
Explanation Lowest price Flexibility Business Lowest price/economy The lowest price offered in your search. The price applice to both low price airlines and other airlines lowest web price. Special rules applice for bookings and changes. Eco Flex/Premium Economy The lowest price for a changeable ticket in economy class. Special rules might apply for changes. Do you need more price options please change the search to search timetable. Business/Business class Lowest on changeable ticket in business class. Special rules might apply for changes. Do you need more price options please change the search to search timetable.agreement price Displays ifyour company has a direct agreementwith a certain airline or airliners. Special rules might apply for changes. TPC Displays if your company has a agreementfor TCP-ticket with SAS. Your company agreementprice with SAS concept Travel Pass Corporate. The journey can be change before the departure withoutcosts.
Book after the model Best price If you choose best price the search will search for all airlines in one search Tip Here you can easily change date and or time during ongoing booking instead of start again. The alternatives will show up as oneway flights in price order to choose from the columns Lowest price Flexible or Full flex You don t have to travel with the same airline both ways! Choose the alternative with the price you desire, click in the box
Book after the model Best price When you have chosen the departure the return flight will show choose alternative (except if you choose a oneway ticket) You can see the rules whenever for each ticket click on Purchase Conditions. TipUse The Back button to go back in the booking process
Summary Best price If you intend to book hotel, rental car, train ticket or ground transport in connection to the flight, click on the link add hotel/car/train/ otherdeliverer -we already registered date, times and destination from your flight booking. As information the lowest possible price bookable is displayed. This information comes with the booking in our confirmation email.
Summary Complete the booking The way of payment is settled according to the agreement between your company and us. If you have selected a lowprice flight which is marked with a W (as in web price) the payment method is debit a different credit card, some low price airliners does not accept travel account as payment, then a credit card has to be used (Contact us if you don t have access to a card on your own) Observe: If you have choosen different flights for departure and arrival you will recive 2 different documents, one per airliner. Click on -> ConfirmAfter you clicked here the booking is settled. Do you wish to change the travel, then you have to call your companies special unit for us. For your own record, you can add name and/or the purpose of the trip The ticket for low price flights is electronic and confirms to your e- mail adress - you will get two confirmations, one from ourbooking system and soon afterone from the travel agency. Bring the confirmation from the travel agency during the trip.
Book after the model Timetable You will get the search results from the traditional companies.choose the company you prefer- Click on select. When you have selected departures, you will receive suggestions for this trip. All flight prices, click on the terms and control the rules.
Flight booking Timetable You will find more price alternative, if you scroll down to Best price - with the lowest first. Don t forget to click on all results.
With some companies you can preorder your seating - Click on - Add air optional service: add seat and or extra luggage. Flight booking Timetable
Optional - seating Click on the preferred seat, and see the eventual cost, save your choice and repeate for all trips.
Flight booking CANCELLATION Do not forget to check the conditions for eventual repayment before you cancel. To do so click on Conditions in your booking. If you are uncertain about the conditions, contact your support department. bizonline@resevaruhuset.se or phone: 08-587 250 90
Train Select book and click on the train icon. Click on several alternatives, to already in the search mode limit to 1 or 2 class
Train search for best price 1-2 class rebookable give lowest price on rebokable ticket regarding class. If a specific class is wished for, search via timetable to receive all price alternatives. When you have selected train, the different price alternatives for departure shows, then for the arrival - do your choices. Click on continue
Train search for timetable
Train Summary, add hotel, flight, rental car or groundsevice here.
Train Select the way of delivery, and click on confirm Complete the booking as for flight booking
Air- and trainbooking To compare train and air or book a combination with air and train select Air and train icon choose Search best price. When searching in this way, fill in Stockholm C or Göteborg C the system will search automatically also for the nearest airport.
Air- and trainbooking The search result shows different types of tickets. Choose your trip and click on BOOK.
Hotel Select book and click on the hotel icon to book hotel. Fill in date and destination. Youcan specify your search click on Show advance search criteria.
Hotel Hotel suggestions shows togetherwith pictures Click on your choise, and you will see all the agreed prices from Resevaruhuset and also prices that your company has supported to us. -> Select hotel.
Hotel Read the conditions for each hotel regarding booking and cancellation.
Hotel
Hotel The hotel is guaranteedwith the IATA number. The payment for the room is made by credit card or travelagency voucher. Voucher is accepted within the Nordic countries. Outside of the Nordic countries hotel payment is done by a personal creditcard.
Booking rental car If you intend to book a rental car in connection with the flight, click on the link for car rental, you do not have to complete the search with date and destination. Fill in pickup - and eventually a different return place. If you want to return the car in anotherplace then the airport, select -> Include other places than airports. Then different car rental companies and different places will be displayed. Here you can do a more detailed search, and fill in preferred car rental company and type of car class.
Booking rental car
Booking for ground service airtaxi, airbus and Arlanda Express Click on BOOK and the icon more service. Can only be booked in connection with air or train booking
Booking for markservice Select to or from airport, and fill in the prefered adress.
Error search in Business Online Sometimes the user receives an error. The reason for this might be an error in the Amadeus online or central system, between Amadeus and a extern producer (for example a airline company) or in the external producer system. To solve this kind of problems fast, we need your help to be able to forward the task to the system owner which is Amadeus. The user login, date and place which has been search for, and error/error number - and also a screenshot of the error message. Mail to bizonline@resevaruhuset.se We will immediately contact the system owner Amadeus, who fix or search for errors. Resevaruhuset will contact you or your company with information as soon as possible. We will ask you to mail bizonline@resevaruhuset.se if you have comments on improvements for Businesstravel Online. Resevaruhuset Business travel wish you good luck!