INSTRUCTIONS GUIDE FOR BLUE AIR TICKETS ISSUANCE

Transcription

1 INSTRUCTIONS GUIDE FOR BLUE AIR TICKETS ISSUANCE A. INTRODUCTION BLUE AIR has developed a transparent and dynamic business model addressed to its partner Agencies, by offering support and flexible conditions, based on the existing needs. Taking into consideration that by being informed we can grow our activity together, we created a dedicated Agency Support department which stays at your disposal as follows: - [email protected] - Call center (004) , normal tariff ( M- F/ 10:00-18:00, local time) Also, for each country where BLUE AIR is represented by a GSA (General Sales Agent), you have at disposal a local Call Center number. The information is displayed accordingly on Blue Airs website Information Call Center Blue Air Company is using an internet reservations system Open Booking, which is remarked for its simplicity, the easiness in utilization and reliability. Also, driven by the desire of having successful collaboration with the travel agents, BLUE AIR offers you the possibility of using this online reservations system, which allows a better distribution of our services and a richer offer of your agency. B. ACCESS To access Blue Air s reservations system, you will have to register your agency on our website. Open an internet browser window and type On this webpage select from the main menu the category BLUE AIR AGENCIES. Herewith, you will find the special button for AGENCY REGISTRATION.

2 Following your registration, you will log in to the system by introducing the Username and Password received. On BLUE AIR AGENCIES page on our website, you will find a link named LOGIN that you have to access. A new page will open where you will have to fill in the identification data (username and password). Blue Air s IT Department recommends for security reasons using both AVG antivirus and Spybot, thus to protect your computer and the safety of the data transmitted on the Internet from eventual attacks of the Spy programs or potential viruses, offering you in the same time the possibility to access the reservations system in maximum secure conditions regarding the secured protection of the financial transactions and also regarding the credit/debit cards. Blue Air is not responsible by any means of eventual frauds that might occur as a result of an inappropriate usage of the reservations system or related software that doesn t assure an optimum security. By the time your access to the reservations module has been checked, the main page of the system will appear to you.

3 On the left side corner you will be able to see your credential. In the box you have 3 links: Search flights, My bookings and Profile details. If you click the link Profile details you can reset your password. Once you choose a new password, that will be the password you will login with, in the future.

4 On the left side of the screen you will see two buttons: Search Flight, from where you can make a booking and My Bookings were you can view your booking and where you can make name, route, date changes etc for the already issued tickets. C. SELLING OF A TICKET By the time your access to the reservations module has been checked, the main page of the system will appear to you. Here you can create a booking. For selling a ticket you shall follow 6 easy steps: 1. FIRST STEP- SEARCH In the first part choose origin, respective the destination. Likewise, in the left side you can choose the type: Round Trip or One Way. Fill in the travelling period, departure and return dates. You can choose the currency to view the price of the tickets (RON, EUR, USD, GBP). Fill in the number of the passengers that wish to travel in the boxes according to their age as Adult, Child, Infant. The difference between Adult, Child and Infant will be reflected in the ticket s fare. For groups bigger than 10 persons, please contact BLUE AIR at the phone number or by e- mail at [email protected]. Click the Search flights button to search for flights and receive the results.

5 2. STEP 2 - CHOOSING THE FLIGHT From the Departure and Coming back chart choose the appropriate flight, depending on the date or fare class (price). After you choose the flights from the Departure and Coming back lists, you will find below a resume of the information regarding the chosen tariffs and taxes, as well as the fare rules.

6 The next field is Payment Type, where you can choose your credit card type you wish to pay with. Very important, before going further, you must read the Travel Conditions and tick the box according to whom you agree: 3. STEP 3 SERVICES On the left of the page you will be able to see information about the tariff and applied discounts, specific to partner Agencies

7 Within step 3 the flights are being presented and you can choose special services like hold luggage, taxi pets and hold booking (for 24 h). At this step you can also choose the seats in the airplane by clicking on them.

8 When using the hold booking option, please bear in mind that you have to keep a separate record of your reservations, because they will not be listed in My Bookings. In order to confirm a hold booking you have to retrieve the PNR by filling in the reference number and address.

9 In case you wish to mention Special Services, tick the box I need to specify additional services and a list will appear from where you can choose, like the one below:

10 4. STEP 4 PASSENGERS First you need to fill in your agency s contact details and the contact numbers of the clients that will be flying. Following this, you will fill in client telephone and the passengers details: The details of the passengers will be filled in correctly and complete, observing the mandatory fields: full name, birth date an nationality. Attention! For London flights there will be mandatory fields which include information about the identity card that will be used by the passenger and destination address. At the end click the button Continue.

11 If the passenger has a MyBlue card, at this step you can also add the MyBlue Card Number, in order for the fidelity points to be added automatically to afferent account. For more information about how this program works, please check the regulation

12 5. STEP 5 PAYMENT Within this step you will find all the flight details and final price. To make the payment you can choose one of the payment methods that you see on the Payment Type.

13 Next step, fill in cardholder s name, its number, the expiring date, the CVC of the card, then click Yes, I confirm my payment.

14 6. STEP 6- RESERVATION After the completion of the process, a new window will open containing all the details of your reservation, of the itinerary and the passengers.

15 D. FINDING A BOOKING With the option My bookings from the menu on the left side, you will be able to find and view a booking by adding some filters: record locator, passenger s name, etc. You can also view your booking by completing the menu Find Booking, as shown below.

16 E. CHANGING A BOOKING If you wish to modify a booking you will find in the menu on the left 4 options: Contact Change, Edit Passengers, Flight Change and Modify Services: If you choose to change flight dates, click the button Flight Change on the left and from a page like the one below, you can change the Departure or Coming Back dates. To choose a new date you have to check the box Check this box to search for a new flight and then press on Search flights.

17 You can change the traveling date, the flight route or the passenger s name and the costs will be automatically updated by the system. If you wish to add an SSR (Special Service Request, e.g. baggage, sporting equipment, etc) you will click the Modify Services button on the left. IMPORTANT: After you made the changes, don t forget to click Finalize button and proceed with the payment in the next step. F. MENTIONS For any kind of information regarding the use of the system, please contact BLUE AIR at the phone number (004) or by at infoagentii@blue air.ro. It is not allowed modifying or trying to modify the reservations system. BLUE AIR reserves the right to modify the fees and taxes based on its own strategy. Thank you for choosing our services!