Joseph G. Gulla 201 Orchard Lane Carrboro, NC 27510 (919) 968-6101 Current Assignment IBM Certified Senior Consulting IT Specialist. Currently, creating IGS offerings as a member of the EMEA Managed Centralized Computing team. Lead offering manager for Virtualized Server project (C3) and participating on Traditional Server (C2). Supporting 1831 Managed Hosting as lead offering manager. Employment 1984-Present IBM Corporation Research Triangle Park, NC Senior Consulting IT Specialist - Managed Centralized Computing 2004-Present Nova Southeastern University Ft. Lauderdale, FL Adjunct Professor in DISS, Ph.D. Program 1983-1993 La Salle University Adjunct Instructor in M.I.S., M.B.A. Program 1982-1984 Pennwalt Corporation Systems Programming Manager 1979-1982 Exide Management and Technology Corporation Senior Technical Analyst 1978-1979 Consolidated Rail Corporation Associate Systems Analyst Education 2002 Ph. D. in C.I.S., Nova Southeastern University 2000 Master's Certificate in Project Management, George Washington University 1983 M.B.A. with a specialization in M.I.S, La Salle University 1976 B.A. in Liberal Arts, La Salle University
2 Employment Highlights (1984-Present, IBM Corporation and Tivoli Systems) Sr.Consulting IT Specialist/ EMEA Offering Manager Working as part of a team to create converged offerings for IGS EMEA. Main focus is on demand offerings involving servers and networking. Also lead offering manager supporting 1831 Managed Hosting. Working with other offering managers and representatives from engagement and delivery community to perform life cycle and fix and repair activities. Sr.Consulting IT Specialist Manager Leading a team of IT specialists in a variety of projects in the web hosting delivery center. Projects focus on the creation of service capabilities including application availability, application problem determination, and comprehensive capacity planning. Recently launched the emarkets Center-of-Competency. In addition, active as a steady state best practices review board member and problem ticket reduction participant. Recently completed a monitoring assessment of web hosting center, provided monitoring and management consulting for major customers, and development of a comprehensive systems-management strategy including both component monitoring and application sampling. Executive Project Manager Managing e-business projects for major IBM customers. Team lead for more than a dozen project managers. Activities include project reviews, assistance with highvisibility engagements, and defining important organizational measurements for the IBM e-business Project Office. Director Managed several teams of consultants working in the disciplines of application, network, service desk, and security management. Responsibilities include hiring team members, developing education and mentoring plans, customer interaction, and promoting Tivoli services and products. Manager Developed the Tivoli Professional services Applications Management practice. Hired more that a dozen consultants and developed a good working relationship with Tivoli Development to promote products in the context of successful Tivoli implementations. Architect Helped customers implement network-management tools in a comprehensive and effective fashion. Led a development effort to monitor, from a central site, a number of
3 local-area networks. Employment Highlights (2004-Present, Nova Southeastern University) Adjunct Professor Specializing in teaching, researching, and writing on the Systems Development Process. Supporting student dissertation work. Employment Highlights (1983-1993, La Salle University) Adjunct Instructor Developed and taught courses in Management Information Systems from Introduction to M.I.S. through Special Topics in M.I.S. Advised Students with Management Information research projects. Technical Highlights Dissertation topic Design and Implementation of a Prototype Toolset for Full Life-Cycle Management of Web-Based Applications. Final Dissertation Report accepted December 2002. Recent papers and Publications IBM Academy of Technology Collaboration Best Practices 2004 Conference - Lotus Notes Collaboration--Best Practices Using A Three Part Framework for Knowledge Management. Paper and poster presented at IBM Academy of Technology Collaboration Best Practices Conference, June 15-16, 2004, IBM T. J. Watson Research Center Yorktown Heights, New York. Paper and presentation with Andrew Legum. IBM Academy High Availability Best Practices 2002 Conference - Ensuring High Web Application Availability Through An Effective Monitoring Framework That Combines Both Empirical and Experiential Dimensions. Paper and Presentation with John Hankins published in July 2002. Web Application Availability and Problem Determination: Case Studies from the South Delivery Center. Paper and Poster with Kevin Ahrens, Glenn Birkner, and John McKay published in July 2002. Internet Society 2001 Conference - Web site monitoring and management perspectives: A readiness-evaluation methodology. Paper and Poster with John Hankins published in June 2001.
4 Professional Leadership Technical Exchange 2001 Conference - Monitoring implementation planning: A key activity to bridge engagement and transition for the monitoring of a customer's web site. Paper and Poster with Eric Siebert published in May 2001. Intellectual capital contributions Benard, P. and Gulla, J. (2005). 2005 EMEA PLTE Solution Showcase Handouts for 1831 Managed Hosting, SAP, and ODW Offerings. Presented to EMEA community on April 17-20, 2005 and published in Outsourcing Engagement Support Knowledge Network on May 31, 2005. Gulla, J. & Hankins, J. (2004). Universal Server Farm V5: a Rich and Evolving Architecture--a Primer for Service-Delivery Personnel. Accepted and published in the Practitioner view of the Enterprise Service Delivery knowledge network on ICM AssetWeb on January 22, 2004. Also, accepted and published in the Practitioner view of the Outsourcing Engagement Support knowledge network on ICM AssetWeb on March 31, 2004. Davis, V., Gulla, J., Knaup, P. (2002). Considerations for Providing Middleware Support Services When the Customer Environment is Not Fully Managed. Accepted May 28, 2002 in the Outsourcing Engagement Support knowledge network on ICM AssetWeb. Gulla, J. (2002). A Practitioner's Guide to Daily Lotus Notes Database Usage (How Judi Courter Changed My Life When She Taught Me About Notes Databases and What I Have Done With What She Taught Me). Conference proceedings of the Notes and Web Best Practices Conference. Beckett, S., Gulla, J., Watson, G. (2002). Third-Party Software (also called "Bolt-on Products") for SAP Implementations - A Quick Summary for the e-business Hosting Community. Accepted 3/8/2002 to the Outsourcing Engagement Support knowledge network on ICM AssetWeb. Gulla, J. (2002). Easy Sampling Method to Determine That a Web Site is Available. Accepted and published on January 18, 2002 in the Practitioner view of the e-business Web Hosting knowledge network on ICM AssetWeb. Gulla, J., Knaup, P., & Scali, C. (2002). Testing of Web Applications: A Survey for the Web Hosting Community. Accepted January 15, 2002 to the Outsourcing Engagement Support knowledge network on ICM AssetWeb. Awards Mr. Gulla has received 38 awards in his 21 years with IBM. Nine of these awards were recognition from peers. One was a quality award for work on a Kuwait Defense System Project. Mr. Gulla was awarded four suggestion awards for ideas ranging from ride
5 sharing and telephone usage to elimination of PTF tapes and handling and shipping of binders to education classes. Mr Gulla has received three IBM publication (plateau) awards for his technical publications. Mr. Gulla has attended five System Engineering Symposiums and two 100% club events. He has received four team awards, six individual awards, two manager's awards, and two director's awards. He has also received a moment of truth award for his work with NEISUG (User's Group) and the CSTC (Technical Conference). In 2005, Dr. Gulla was inducted into Upsilon Pi Epsilon-- the first and only, existing international honor society in the Computing and Information Disciplines. He was recognized for his teaching, writing, and research excellence. Boards e-business Hosting Center Architecture Review Board (2001) - Technical reviewer for one year duration. IBM IT Specialist Certification Board (2000) - Invited to join the board in 2000. Participate each quarter by interviewing candidates for the IT Specialist profession. NEISUG Board (1989-1996) - Organized and ran the system automation subtopic for the twice-yearly meetings by inviting speakers from IBM and IBM customers. Participated in several national meetings and was active as a presenter.