SAP NetWeaver Mobile. Capabilities, Customer Experiences, Roadmap. Gerhard Henig, Product Management, SAP AG

SAP NetWeaver Mobile Capabilities, Customer Experiences, Roadmap Gerhard Henig, Product Management, SAP AG

Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. SAP 2008 / SAP TechEd 08 / <UP109> Page 2

Agenda 1. The Need for Enterprise Mobility 2. SAP NetWeaver Mobile Overview and Architecture 3. Flexibility via Ease of Development 4. Superior Integration of SAP and 3rd party systems 5. Ease of operation Mobile Device Management and Security 6. Openness SAP on every device 7. SAP NetWeaver Mobile @ Agrium 8. Summary and Outlook SAP 2008 / SAP TechEd 08 / <UP109> Page 3

Mobile Workers are Under-Equipped Disconnected from enterprise information and processes Technician Sales Professional Information Worker Long time to access relevant information Information Action Very inconvenient to input information from the field Can t participate in enterprise processes SAP 2008 / SAP TechEd 08 / <UP109> Page 4

Empowering Mobile Workers Exponential benefits for the entire organization 50% increase in sales inquiries due to customer satisfaction 30% reduction in service wait times 20% increase in customer visits by sales 50% productivity gains by service technicians 40% lower support costs with improved first-time service 10% increase in sales through better resource allocation SAP 2008 / SAP TechEd 08 / <UP109> Page 5

Enablers for Enterprise Mobility Enterprise SOA: Unlimited access to enterprise applications from anywhere SAP 2008 / SAP TechEd 08 / <UP109> Page 6

Enablers for Enterprise Mobility Ubiquitous deployment of fast wireless networks (3G, 3.5G, Wi-Fi) EVDO HSDPA Proliferation of affordable, function-rich, data-centric devices Increasing adoption of mobile applications within enterprise Adoption Enterprise-wide deployment Mobile email + LOB implementation Voice 1995 2007 2010 SAP 2008 / SAP TechEd 08 / <UP109> Page 7

Mobility Drives Enterprise IT The Workforce Becomes More Mobile Number of Mobile Professionals Worldwide Mobility Becomes Higher IT Priority Top IT Priorities, Based on % of CIOs Surveyed 676.0 M 878.2 M 55% 45% 23.1% of WW workforce 27.3% of WW workforce 41% 35% 2004 2009 33% 33% Source: IDC Source: Yankee. SAP 2008 / SAP TechEd 08 / <UP109> Page 8

SAP NetWeaver Mobile Develop, deploy and operate mobile scenarios for occasionally connected and always connected mobile devices Mobile Devices Corporate applications and data Occasionally connected Synchronization Always connected Thin Client SAP 2008 / SAP TechEd 08 / <UP109> Page 10

Mobile Always-Connected Thin Client Leverage SAP expertise (BAPI, ESOA, Web Dynpro) to develop mobile applications Develop once run on Windows Mobile, Blackberry, Nokia (Device Recognition) Integration of barcode scanners, RFID and function keys for better usability Connectivity via LAN, WIFI, Bluetooth, GSM or GPRS No application footprint on the device Key Advantages Easy development and deployment of mobile apps Simple operation of mobile solutions SAP 2008 / SAP TechEd 08 / <UP109> Page 11

SAP NetWeaver Mobile Thin Client Architecture overview Business Data Business Data Business Data J2EE Backend Server Web Service Provider ABAP Backend Server R RMI SOAP RFC R R Deployed Web Dynpro Application SAP NetWeaver JAVA AS / Web Dynpro Runtime R HTTP / HTTPS Browser Mobile Device SAP 2008 / SAP TechEd 08 / <UP109> Page 12

SAP NetWeaver Mobile Thick Client Architecture overview Mobile Device App1 App2 Mobile Client J2ME JSE5 JVM DB HTTPS File SAP NetWeaver AS SAP NetWeaver NWDI Mobile Components Device queue Device queue Device queue Data Distribution Consolidated data store Data Orchestration Engine Device Inventory Mobile Administrator Process Integration SAP NetWeaver Developer Studio Mobile Apps for Handhelds Mobile Apps for Laptops Mobile Apps for Thin Client RFC RFC HTTPS Backend A Backend B Backend C SAP 2008 / SAP TechEd 08 / <UP109> Page 13

Accelerate development with flexible & easy-to-use tools Development modeling and programming Leverage Web Dynpro and Java knowledge Componentization Runtime Infrastructure Administration & Management SAP 2008 / SAP TechEd 08 / <UP109> Page 15

Data Distribution Flexibility to define how data should be distributed Data distribution Publish-Subscribe Model Distribution rules can easily be created and changed without coding Subscriptions can be generated avoiding manual effort Examples Business partners by zip code range and territory (criteria based) Activities depending on business partners and opportunities (dependency based) Orders created today +/- 1 week (sliding window) All products (no criteria) Automated realignment Change of Distribution rules triggers realignment SAP 2008 / SAP TechEd 08 / <UP109> Page 16

SAP NetWeaver Mobile Flexibility via Ease of Development - Summary Model driven development Re-use though componentization WebDynpro UI programming model used across all client styles (connected thin client, occasionally connected thick client) Eclipse based Java IDE (NetWeaver Developer Studio) Ease of Peripheral Integration Flexible Modeling of Data Distribution Source code management through NetWeaver Development Infrastructure SAP 2008 / SAP TechEd 08 / <UP109> Page 17

Superior Integration with SAP and 3rd-Party For maximum flexibility SAP Business Suite Integration Native interface via RFC/BAPI ESOA Services 3rd-Party applications Integration SAP NetWeaver Process Integration Web Services Multiple Back-end Systems support SAP 2008 / SAP TechEd 08 / <UP109> Page 19

Data Synchronization Enterprise class infrastructure Designed for high performance and scalability Pre-process data changes Short device synchronization time Support structured and unstructured data Distribution Rules Distribution Rules Business Partners where zip code = 19059 Configurable data conflict management Device queue Device queue Device queue Data Orchestration Engine Process Integration SAP 2008 / SAP TechEd 08 / <UP109> Page 20

Mobile Device Management Capabilities Minimize user support cost and complexity Over-the-air software distribution Efficient large-scale deployment via Device Profiles Multiple version management Device configuration, diagnostic Mobile data backup and restore Corporate applications and data Mobile Devices Management Security SAP 2008 / SAP TechEd 08 / <UP109> Page 22

Central Administration Complete tool set for proactive management End-2-end monitoring and alert Remote application tracing Trouble shooting and conflict management System statistics SAP 2008 / SAP TechEd 08 / <UP109> Page 23

Mobile Security Capabilities Protecting data and ensuring compliance Single sign-on and X.509 certificate Mobile client uses SAP Portal as ticket issuing system Logon ticket is used for server authentication Mobile clients interacts with MS certificate store (only Win32) Password handling Client Password reset Change synchronization password on the device Data encryption Ongoing central monitoring of security activities (failed logon, etc.) SAP 2008 / SAP TechEd 08 / <UP109> Page 24

Mobile Device Management and Security Summary Easy to Manage and Secure Mobile Device Management and proactive end-2-end Monitoring capability for lower TCO Openness for Integration of 3rd-Party Management Tools Mobile Security for Enterprise data protection SAP 2008 / SAP TechEd 08 / <UP109> Page 25

Agenda 1. The Need for Enterprise Mobility 2. SAP NetWeaver Mobile Overview and Architecture 3. Flexibility via Ease of Development 4. Superior Integration of SAP and 3rd party systems 5. Ease of operation Mobile Device Management and Security 6. Openness SAP on every device 7. SAP NetWeaver Mobile @ Agrium 8. Summary SAP 2008 / SAP TechEd 08 / <UP109> Page 26

SAP NetWeaver Mobile Openness NW Developer Studio Device Management APIs J2ME/JSE5 app Meta-data APIs (design time) Partner IDE Partner app Partner Infrastructure SAP NetWeaver Mobile HTTP/s WS RSS Custom Sync API/Protocol Data Object A Data Object B Data Object C Data Object D Customers and partners can use any IDE/client technology for building mobile apps leveraging NW Mobile key capabilities Common application metadata Middleware services Adapters to integrate any back-end system Scalability SAP 2007 2008 / Page SAP TechEd 27 08 / <UP109> Page 27

SAP NetWeaver Mobile - Openness SAP CRM for the Blackberry: SAP and RIM Co-Innovation SAP CRM funtionality on Blackberry: Account Mgmt, Activity Mgmt, Opportunies, others Enterprise Application capabilities integrated with BlackBerry PIM Enterprise application data available locally on BlackBerry Background push-based synchronization (similar to BlackBerry email) Optimized battery and bandwidth management Controlled Customer release planned for Q4 2008 (Account, Lead Management) SAP 2008 / SAP TechEd 08 / <UP109> Page 28

SAP CRM for Blackberry System Landscape SAP 2008 / SAP TechEd 08 / <UP109> Page 29

Agrium Inc. Providing nutrients for growth Largest publicly-traded agricultural retailer and one of the world s largest producers of crop nutrients. The only publicly traded company that is integrated across the value chain from the mining of raw materials for fertilizer to selling to our customers. Produces and markets nitrogen, potash, phosphates, controlled release fertilizers and micronutrients around the world. Employs over 10,000 people globally. SAP 2008 / SAP TechEd 08 / <UP109> Page 31

Agrium s Plant Operator Mobile Project Business Case Operator Rounds Manual / Paper Based Not Consistently Recorded Difficult to Trend Recordings Work Identification Inconsistent Equipment Care Not tracked SAP 2008 / SAP TechEd 08 / <UP109> Page 32

Agrium s Plant Operator Mobile Project Business Objectives Operator Rounds Improve accuracy of readings Provide historical readings for comparison in the field Trend readings for equipment analysis Work Identification Record all issues identified by the operator Equipment Care Record work performed by an operator SAP 2008 / SAP TechEd 08 / <UP109> Page 33

Non-Functional Requirements Must be robust! Ease of use is key to user acceptance -> Appliance Operator Rounds Values stored in site specific historian Work Identification Notifications stored in SAP Equipment Care Notifications stored in SAP SAP 2008 / SAP TechEd 08 / <UP109> Page 34

Agrium s Plant Operator Mobile Project Start of Shift Scan Undock SAP 2008 / SAP TechEd 08 / <UP109> Page 35

Perform Round Scan SAP 2008 / SAP TechEd 08 / <UP109> Page 36

Agrium s Plant Operator Mobile Project End of Shift Dock & Synchronize SAP 2008 / SAP TechEd 08 / <UP109> Page 37

Agrium s Plant Operator Mobile Project Architecture Process Historians Tag Readings Validate Tag Name Tag Reading Limit Process Historian Web Web Web Services Validate Tag Name Tag Reading Limit Tag Readings Rounds Functional Locations SAP Users Tag Readings Round Instances Notifications SAP NetWeaver Mobile Rounds Tag Readings Round Instances Agrium OPIS Web Service Rounds Round Instances Agrium OPIS Functional Locations SAP Users Notifications SAP ERP Validate Functional Location Work Order etc. SAP 2008 / SAP TechEd 08 / <UP109> Page 38

Value By communicating alarms, operators have been able to identify problems they may not of otherwise noticed Operator Teams leads save time by being able to quickly pull information Equipment issue identification has been improved Reporting allows operations to easy trend backwards, improving their knowledge and decision making SAP 2008 / SAP TechEd 08 / <UP109> Page 39

Summary Enabling mobile access to corporate apps brings exponential benefits for the entire organization The SAP NetWeaver Mobile platform provides capabilities to develop, deploy and operate mobile scenarios for occasionally connected and always connected mobile devices It provides high flexibility via Ease of Development It allows to mobilize business processes that span SAP and 3rd party systems Ease of operation via Mobile Device Management and Security Openness to run SAP on every mobile device SAP 2008 / SAP TechEd 08 / <UP109> Page 41

SAP NetWeaver Mobile Roadmap New Consolidated Mobile Application Platform Platform Open to Partners and Ready for Mass-Usage Mobile Middleware consolidation New mobile framework and database Consistent programming model across all client styles Componentization Mobile Device Management capabilities Microsoft SMS Integration Tight Blackberry Integration for CRM Mobile Security enhancements Thin Client: New Nokia S60 3rd gen devices e.g. E90, E61 Mobile Middleware Openness Smartphone integration via Web Service channel APIs for exposing Monitoring functionality Enhanced Multiple Backend Support Ease of Operation and Supportability Developer Productivity Performance Optimizations Mobile UI Optimizations 2007/8 2009 SAP 2008 / SAP TechEd 08 / <UP109> Page 42

Further Information SAP Public Web: SAP Developer Network (SDN) Mobile www.sdn.sap.com/irj/sdn/nw-mobile Mike Brosseau s Mobile Blog (SDN): https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/u/251816377 Agrium www.agrium.com SAP 2008 / SAP TechEd 08 / <UP109> Page 43

Thank you! SAP 2008 / SAP TechEd 08 / <UP109> Page 44

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