Personal Injury Management

Personal Injury Management industry guide 2014 www.theinstitute.com.au/pim Australian and New Zealand Institute of Insurance and Finance

Contents Level 8, 600 Bourke Street, Melbourne Victoria 3000 Australia Telephone +61 3 9613 7280 (New Zealand Freecall 0800 103 675) Facsimile +61 3 9642 4166 customerservice@theinstitute.com.au www.theinstitute.com.au CONNECT WITH THE INSTITUTE six CAREER PATHWAYS nine MEMBERSHIP eighteen WORKSHOPS AND EVENTS ABN 56 004 320 076. A Company Limited by Guarantee. Incorporated In Victoria Australia. The head office of the Australian and New Zealand Institute of Insurance and Finance is based in Melbourne, Australia. All events, courses, qualifications, enrolments and membership services are administered at head office. Questions or concerns about course enrolment, study or membership should be directed to the Institute s Customer Service team. All prices are quoted in Australian dollars and exclude GST unless stated otherwise. Australian and New Zealand Institute of Insurance and Finance. Copyright 2014. The information presented in this publication is true and correct at the time of publication. The Australian and New Zealand Institute of Insurance and Finance reserves the right to amend the information contained herein. Any amendments made during 2014 will be made available on the Institute s website at www.theinstitute.com.au. twentythree PROFESSIONAL QUALIFICATIONS twentysix STUDYING WITH THE INSTITUTE

WELCOME After 130 years of operation, the Australian and New Zealand Institute of Insurance and Finance (the Institute) remains the premier professional membership body for the insurance industry and the leading insurance and financial services educator in the Asia-Pacific. This brochure outlines the qualifications are are recognised as true industry The Australian and New Zealand Institute of Insurance and Finance (the Institute) is proud to introduce its personal injury management product range for 2014. Institute s most popular products and services, including: professional qualifications in personal injury management professional membership and the recognition of skills and knowledge that accompany the ANZIIF post-nominal workshops across a range of foundation, intermediate and advanced subject areas related to the industry online professional development management tools. As a Registered Training Organisation (RTO), the Institute develops qualifications under the Australian Qualifications Framework (AQF). All designed by industry and education experts and are internationally recognised. The qualifications incorporate traditional distance learning education with up-to-date best practice thinking across a range of specialist fields. During their studies, students become student members of the Institute, gaining access to all the professional membership benefits on offer and joining a network of more than 16,000 insurance professionals in over 50 countries. On completion of their Institute qualification, students automatically become fully-qualified members and are able to use an ANZIIF post-nominal to mark their level of knowledge and skills. Institute members professionals and receive a range of benefits alongside their post-nominal, including access to a Membership Faculty with sector-specific resources to aid professional development, a subscription to the Journal the industry s leading publication, a 30 per cent discount on Institute events, access to more than 200 hours of online continuing professional development content and a range of other services. The Institute s range of practical and comprehensive insurance qualifications are supported by a complete collection of student support services, ensuring that the people who study with us are competent, compliant and confident in their insurance careers. four five 5

Career Pathways Insure your career with the Institute The following illustrates the Institute s range of products and pathways to enter and develop an expertise in personal injury management. PERSONAL INJURY MANAGEMENT COURSES AND QUALIFICATIONS ANZIIF MEMBERSHIP LEVELSpg 11 membership benefits University Pathways pg 25 Passport System pg 11 Merit pg 27 Diploma of Personal Injury Management pg 24 Fellow CIP Senior Associate CIP Associate CIP A RANGE OF MEMBERSHIP BENEFITS INCLUDING: Professional recognition Online professional development The ANZIIF Journal Discounts to ANZIIF events Networking and community Further details pg 9 Affiliate Allied Certified Insurance Professional (CIP) & Faculty of General Insurance six 6 seven 7

ANZIIF Membership 1884 The formation of Australia s first insurance institutes, namely those of Victoria and of New South Wales. 1919 The formation of the Incorporated Australian Insurance Institute (IAII). 1921 The Journal was circulated to subscribers. 1937 Insurance Institute of New Zealand (IINZ) formed when Insurance Officers Guild and Faculty of Insurance merged. 1956 Ernest Vines Memorial Award established to commemorate the memory of the late Secretary. 2000 AII and IINZ members vote to merge the two associations and become the Australian and New Zealand Institute of Insurance and Finance. 2003 The first Australian Insurance Industry Awards are held in Sydney. 2013 Prue Willsford appointed as CEO of ANZIIF. 1913 The Insurance Institute of SA was formed. George Boothby was elected as the new Institute s president. 1920 Insurance Officers Guild of New Zealand formed and the first AII Annual Conference was held on 24th March 1920 in Melbourne. 1933 Faculty of Insurance formed in New Zealand. 1955 The death of Ernest Vines, Secretary of the Incorporated Australian Insurance Institute from 1919 to 1955. 1997 Joan Fitzpatrick appointed CEO of (AII) and remained CEO for 16 years. 2001 The State based Institutes become federalised under the national office. 2012 The Australian & New Zealand Institute of Insurance & Finance opens an office in China. Insurance is vital. As an insurance professional, you know that modern society couldn t function without it. Shipping, construction, factories, offices, motoring, travel, home ownership, sports events and festivals couldn t happen without insurance. ANZIIF membership is insurance for your career. It gives you access to mentoring and to people to ask for support as well as helping and encouraging you and your career to grow. Being recognised as a professional who is qualified and committed to the industry is the first step in a lifelong career journey. With ANZIIF membership, you are able to demonstrate your knowledge and professionalism through the widely-recognised ANZIIF post-nominal on your business cards, email signature and other business stationery. ANZIIF members are recognised as true professionals in their field by their colleagues, their employers and the industry at large. Membership not only supports you when you need it, it also provides the tools you need to continue to succeed. It puts you and your career in front. SO ANZIIF MEMBERSHIP ISN T JUST INSURANCE FOR YOUR CAREER; IT S AN INVESTMENT IN YOUR FUTURE. eight nine

ANZIIF POST NOMINALS allied ANZIIF (Allied) affiliate ANZIIF (Aff) associate ANZIIF (Assoc) CIP senior associate ANZIIF (Snr Assoc) CIP FELLOW ANZIIF (Fellow) CIP Stand out from the crowd The ANZIIF post-nominal shows your peers that you ve got what it takes to excel in the industry and in your career. Joining the Institute s community of professionals expands your network and gives you the CERTIFIED INSURANCE PROFESSIONAL (CIP) Institute membership provides a pathway to ensure your commitment to becoming an insurance professional is recognised as you work towards your career goals. The CIP designation represents industry professionals who abide by the ANZIIF Code of recognition to get where you want to go. Ethics, hold an insurance qualification, maintain their skills and knowledge and meet high standards of integrity. All CIP members are required to complete and record a minimum of 25 CIP points of professional development (PD) activities each calendar year (January to December). CIP members include Fellow CIP, Senior Associate CIP and Associate CIP members. These qualified members are also able to join an Institute Faculty. Membership Faculties provide a professional home for members to interact with peers and receive a customised and relevant membership experience. allied affiliate associate senior fellow cip associate cip Allied members Affiliates have cip are valued achieved ASIC Associates have Fellows of the professionals RG 146 Tier 1 or an Institute Senior Associates Institute meet who work in 2 Compliance Certificate IV have an Institute the entry or support the (Australia) or or a recognised Diploma or requirements insurance have completed equivalent. Advanced set out in the industry but the Insurance Diploma or Fellowship do not have Intermediaries a recognised Passport an insurance Qualifying Exam equivalent. System. qualification. (Hong Kong). MORE INFORMATION For more information on Institute membership, including the Fellowship Passport System, please visit www.theinstitute.com.au/membership. ten eleven

ANZIIF CIP PROGRAM POINTS ALLOCATION The following table illustrates how to gain CIP points required to meet the PD requirements of ANZIIF membership. ACTIVITY EXAMPLES AND FURTHER DETAIL Points gained max. points allowed PROFESSIONAL QUALIFICATION ARTICLE PUBLICATION Completion of module Preparation and publication of an article in a professional journal or online publication 20 points per module 10 points per article ASIC TIER 1 COMPLIANCE ASIG RG146 TIER 2 COMPLIANCE Completion of two AQF award course modules which meet ASIC Compliance requirements Completion of modules 40 points 10 points ATTENDANCE AT INDUSTRY EVENTS (LONG DURATION) Attendance at industry seminars, conferences, workshops or in-house training 1 point per hour or 3 points per half-day 15 points per event ATTENDANCE AT INDUSTRY EVENTS (SHORT DURATION) CPA AUSTRALIA FOUNDATION PROGRAM INDUSTRY GROUP PARTICIPATION INSTITUTE MENTORING PROGRAM INSURANCE AND FINANCIAL SERVICES TRAINING ONLINE PD OVERSEAS MEMBERS CIP PRESENTATION PREPARATION PRESENTATIONS AND SPEECHES Attendance at an industry breakfast/lunch/ evening meeting or discussion group Completion of modules Membership of an insurance/financial services industry board, council or committee Participation as either a mentee or mentor Including attendance at workshops, in-house and face to face training Completion of online interactive PD with self-assessment Demonstrated compliance with PD requirements determined by the industry regulators in your country of residence Preparation of a presentation for a seminar, training course, conference, workshop, breakfast etc Presenting at a seminar, training course, conference, workshop, breakfast etc 1 point per event 15 points per module 5 points per year (pro-rata points apply if not a member for a full calendar year) 1 point per hour 15 points per year 1 point per hour or 3 points per half-day 1 point per hour 15 per activity Up to 25 points 1 point per hour or 3 points per half-day 15 points per year 2 points per event (repeat presentations are not counted) 15 points per year PROFESSIONAL DEVELOPMENT ACTIVITIES Completion of general professional development activities (e.g. IT or management or public speaking training) 1 point per hour or 3 points per half-day 10 points per activity READING INDUSTRY CONTENT Articles, books, journals, online content that is not assessed 1 point per hour 7 points twelve 12 thirteen 13

Be the one in the know Make connections that count ONLINE PROFESSIONAL DEVELOPMENT Develop your skills and knowledge with hundreds of hours of high quality, interactive professional development activities including video, articles and interactive modules, available free to all members for self-paced learning. CONNECT Connect with ANZIIF and its members your peers - via our online community and content channels. ANZIIF ONLINE LIBRARY Gain access to a growing collection of articles, news, essays, features, videos, glossaries and content on a range of insurance, finance, business and management topics. THE JOURNAL The Journal is the leading insurance industry publication, providing up-to-date technical and general information contributed by leaders in their fields. As an Institute member you will receive the Journal magazine five times a year and have access to the online catalogue of past Journal articles. Becoming an Institute member means joining a community of over 16,000 professionals who are career and industry-focused. The Institute also holds hundreds of industry events to allow you to further expand your network in person. Institute members receive a 30 per cent discount to these events. Institute membership not only means access to a huge network of employers, employees and future colleagues, but it also provides access to the Institute s online member services. The Institute s online member services connect you with your professional community and assist you to maintain your skills from anywhere in the world. fourteen fifteen

Become a member of the Faculty of General Insurance Student membership the journey begins Being an Institute member is one thing; being a member of the General Insurance Faculty is something extra. As a General Insurance Faculty member, you re a part of a community of professionals who understand what it is to do the job that you do. Your Faculty membership is the key to a host of resources, from blog posts, technical articles and videos to interactive personal development tools, events and discussion groups, all tailored and designed specifically for your role and your career. Students who enrol in any of the Institute s award-winning qualifications automatically become student members and gain access to the full range of membership benefits. Student membership provides a community of support while you work towards becoming a qualified Institute member. Upon completion of their qualification, students are upgraded to the appropriate membership level at no charge. Professionally qualified CIP members of the Institute (Associate CIP, Senior Associate CIP and Fellow CIP) are immediately eligible to join an industry Faculty. Institute Membership Faculties represent the specific industry qualifications and the career path of each member. To be eligible to join the General Insurance Membership Faculty, you must have completed one of the following: ANZIIF Certificate IV in General Insurance or a recognised equivalent ANZIIF Diploma of General Insurance or a recognised equivalent ANZIIF Diploma of Personal Injury Management or a recognised equivalent ANZIIF Diploma of Insurance Broking or a recognised equivalent and have three years industry experience in a general insurance role. Being a part of this Faculty customises your membership experience and allows you to engage with peers on topics of interest based on your field of expertise. As a Faculty member you can join online discussion forums, allowing you to engage and debate with other Institute members on industry topics, or network and discuss news and relevant information with peers and colleagues around the globe. FIND OUT MORE For more information on the Institute s member services, visit www.theinstitute.com.au/membership. sixteen 16 seventeen 17

2014 Workshops INTRODUCTION TO GENERAL INSURANCE PERSONAL INJURY CLAIMS MANAGEMENT DURATION Full-day DURATION Five weeks The Institute s workshops and events assist those working or looking to work in personal injury management to develop their skills and expand their practical knowledge to provide better service to clients. The Institute s workshops are also an invaluable refresher for those who are more CORPORATE AND CUSTOMISED WORKSHOPS Through the Institute s customised education service, you can gain the competitive edge for your organisation by incorporating company culture and products into staff training and compliance workshops and programs. The Institute s Sales Team works with you and your learning and development team and technical experts to develop education products and services tailored to meet Workshops and Events experienced and would like to sharpen their abilities. your company s specific training needs. The Institute can customise any number of education products from industry qualifications to facilitated workshops to incorporate scenarios, case studies and examples drawn from your own workplace. This not only adds product and company relevance to the materials, but is also a very effective method of retaining organisational knowledge by incorporating it into training programs. The Institute takes great care in customising education products to reflect market conditions. The subject matter and mode of delivery is structured to ensure your employees receive the maximum benefit of training and are able to transfer this learning to the workplace. To ensure that employees are not out of the office too long, the Institute s workshops can be held either on company training sites using facilitators sourced by the Institute or at the Institute s training facilities. FOUNDATION LEVEL WORKSHOP DELIVERY CIP POINTS LOCATIONS Facilitated workshop 6 CIP points (Australia only) Available in your nearest capital city Introduction to General Insurance is a oneday workshop which enables participants to develop a broad understanding of insurance and the insurance sector in Australia. WHO SHOULD ATTEND This workshop is designed for new entrants to the general insurance sector, those considering a career in general insurance or those working in any capacity in financial services who wish to gain broad knowledge and an understanding of general insurance. Upon completion of the program, participants should be able to define and explain: insurance and the concept of spreading risk the key players in the Australian insurance industry the key legislative requirements and regulations governing the insurance industry the key roles within the insurance industry DELIVERY CIP POINTS LOCATIONS Facilitated workshops and tutorials Up to 18 CIP points Brisbane and Sydney (Check the ANZIIF website for more details) This five week series has been produced in partnership with Elevista and Barry. Nilsson. Lawyers, ANZIIF and is focused on Personal Injury Claims Management. Run by Robert Samut, a facilitator at Elevista Interactive Learning, and Partner at Barry. Nilsson. Lawyers the course consists of separate modules including half-day workshops and tutorials. WHO SHOULD ATTEND The course is streamed to specifically accommodate students working for underwriters, insurance brokers, cost assessors and in-house in the area of personal injury claims, motor accident and work cover claims. This course is tailored to each students work related requirements. INTERMEDIATE LEVEL WORKSHOP MORE INFORMATION For more information on workshops and delivery options, email our Sales Team at sales@theinstitute.com.au or call (03) 9613 7280 (New Zealand Freecall 0800 103 675). the main classes of insurance current challenges and opportunities in the insurance industry. eighteen 18 nineteen 19

AUSTRALIAN INSURANCE INDUSTRY AWARDS NEW ZEALAND INSURANCE INDUSTRY AWARDS Events LOCATION MONTH Sydney August LOCATION MONTH Auckland November These events cover a range of topical subjects featuring guest speakers with years of relevant industry experience. Discounted pricing for each event is offered to Institute members. A selection of 2014 events is listed below. For further details and pricing of these and other events please visit the Institute website at www.theinstitute.com.au/events. AWARDS AUSTRALIAN AND NEW ZEALAND INSURANCE INDUSTRY AWARDS CELEBRATING SUCCESS DINNER ( NEW ZEALAND) The Australian Insurance Industry Awards unites all sectors of the insurance industry to publicly celebrate the highest standards of excellence, professionalism and performance of individuals and organisations. Award winners across 14 categories are celebrated at this night of nights that is attended by over 800 industry leaders and representatives. The New Zealand Insurance Industry Awards unites all sectors of the insurance industry to publicly celebrate the highest standards of excellence, professionalism and performance of individuals and organisations. Award winners across 14 categories are celebrated at this night of nights that is attended by over 400 industry leaders and representatives. GENERATION i INDUSTRY INSIGHTS REGIONAL CONFERENCE AUSTRALIA AND NEW ZEALAND WOMEN SUCCEEDING IN BUSINESS CELEBRATING SUCCESS DINNER LOCATION MONTH New Zealand June This awards dinner celebrates the Institute s Academic Achievement Award winners who excelled in their studies with the Institute, as well as the winners of 2013 ANZIIF scholarships. The occasion also honours ANZIIF members who received Fellowship status in 2013 and acknowledges those who gained Senior Associate level. Celebrating Success is a fantastic opportunity to come together in recognition of the successes of our students, colleagues and the industry as a whole and is a great chance to socialise and network with your peers. LOCATION MONTH GENERATION i Australian capital cities and New Zealand Check the ANZIIF website for details The key objective of the Generation i program is to engender a strong sense of community in young professionals. The program achieves this primarily through a range of regular networking events that make it easy for like-minded professionals to meet and engage with people from other facets of the insurance industry. Generation i events range from social networking to education and professional development opportunities and career building events. twenty 20 twentyone 21

INDUSTRY INSIGHTS REGIONAL CONFERENCE ( AUSTRALIA) LOCATION Queensland LOCATION Victoria MONTH July MONTH November Industry Insights focuses on tackling current and emerging business issues in the industry and how these will impact on businesses in 2014. This two-day event features an exciting program developed by industry representatives and promises to facilitate high level discussions addressing the latest topics and trends that matter most in the insurance industry. The Regional Conference is a one-day event consisting of interactive workshops based on best practices and case studies to invigorate your business in general insurance. Delegates will gather to partake in an informative industry update from Australian industry leaders while networking with like-minded professionals. Professional Qualifications REGIONAL CONFERENCE ( NEW ZEALAND) WOMEN SUCCEEDING IN BUSINESS Being an Institute member and holding an Institute qualification is the best insurance for a successful career and a solid future in the industry. LOCATION Christchurch and Tauranga MONTH May Discuss the challenges facing the industry and hear from New Zealand industry specialists at a venue close to home. This conference is designed to meet the needs of all regional insurance professionals. Delegates will gather to partake in an informative industry update from New Zealand industry leaders while networking with like-minded professionals from their region. LOCATION MONTH Australian capital cities and New Zealand Check the ANZIIF website for details Networking events and luncheons promote engagement and the exchange of knowledge and expertise between women across the industry in pursuit of professional excellence and a strong, healthy business environment. These events are a great opportunity for women working in insurance to be inspired, share experiences, network with like-minded professionals and, above all, celebrate career achievements. The Institute offers professional qualifications at Certificate, Diploma, and Advanced Diploma level. These expertly developed qualifications are highly regarded across the industry and provide students with the skills and knowledge necessary to succeed. Once qualified, Institute graduates automatically become full members of the Institute, the premier industry membership body in the Asia-Pacific. To see the range of benefits Institute membership offers please see pg 9. twentytwo twentythree

DIPLOMA OF PERSONAL INJURY MANAGEMENT [ FNS50110] FEE DURATION MEMBERSHIP OUTCOME A$1060 per module, A$250 PIBF51, Five modules: Each study period lasts 12 weeks. (Students are able to study more than one module per study period.) Senior Associate CIP The Institute s Diploma of Personal Injury Management is designed for personal injury management claims and underwriting personnel and provides Senior Associate Certified Insurance Professional (CIP) membership of the Institute. The Diploma develops the technical knowledge and skills required to provide quality personal injury management for all schemes and in all jurisdictions in Australia, including the self-insurance environment. COURSE CONTENT health and safety (WH&S). It examines current issues in workers compensation and CTP as well as stakeholder relationships. Students will learn about the management of claims under the workers compensation and CTP schemes, identification and underwriting concepts and workplace health and safety (OH&S) in the personal injury lines market. PIM502 Personal Injury Law and Regulation Looks at the relevant acts that impact on workers compensation and CTP in each of the jurisdictions in Australia and the key legal elements and compensation principles relevant to claims. Students will look at the impact of the Privacy Act, the Freedom of Information (FOI) Act and the workplace health and safety legislation in relation to personal injury claims. Students will also examine the role of the supervisor in a workers compensation and CTP environment. PIM504 Personal Injury Case Management Examines the role of the case manager and the case management process, the medical environment, the injury management process and the return to work process. This module provides an overview of case management techniques and the medical environment, including terminology, basic human anatomy, common injury types and typical duration of treatment. Students will also learn about dispute resolution processes and negotiation skills, injury management and treatment plans, rehabilitation and return to work plans and rights and the obligations of parties in personal injury management claims. PIBF51 Business Fundamentals for Diploma of Personal Injury Management MORE INFORMATION A complete listing of all national competencies covered in each of the Diploma sections is available on the Institute s website at www.theinstitute.com.au/pim. INTERNATIONAL STUDENTS Should you have any queries regarding these Australian based courses, please contact the Customer Service Team at the Institute. FURTHER EDUCATION Completion of the Diploma provides credit towards the Bachelor of Business (Insurance) at Charles Sturt University (CSU). Further information regarding university pathways is available on the Institute s website at www.theinstitute.com.au/uni_pathways. To be awarded the Diploma, students must complete the following five modules. It is estimated that each module will require 50 70 hours of study time. COURSE MODULES PIM501 Personal Injury Statutory Framework Provides a snapshot of personal injury lines and the different workers compensation and compulsory third party (CTP) schemes operating in Australia. The module covers a history and overview of the political, social and economic landscapes, including that of work PIM503 Personal Injury Claims Management Looks at how and why organisations and insurers use claims data and reports to review and measure claims performance. Students will learn about injury notification, claims lodgement and the issues to consider in determining initial liability for personal injury claims. The module also covers personal injury claims investigations and management, including the provision of benefits to injured parties, ongoing liability reviews and the role of service providers. This online module describes the role of good customer service in building and maintaining the profitability of your organisation. The unit also describes how to identify, model and meet expected industry professional approaches to procedures, guidelines, policies, standards and ethical requirements. twentyfour twentyfive

Recognition of Prior Learning (RPL) Studying with the Institute Delivery and Assessment DISTANCE LEARNING ASSESSMENT Distance learning provides Each module is assessed students with the flexibility through completion of an to study where they choose assignment comprising of during a study period that best a case study and an online suits them. There are six study examination containing periods offered throughout the multiple choice, short answer year, allowing students to plan and case study questions. their study around peak work To successfully complete periods. A complete set an Institute module you of learning materials is are required to submit an provided for each module. assignment and sit an exam. These relate to students To pass students must receive workplace knowledge and at least 50 per cent in both the experience and include case assignment and the exam. studies, self-help questions, activities and additional resources where relevant. If you ve had more than five years experience in the insurance industry, you may be eligible to receive a Certificate IV or Diploma based on Skills Recognition. ANZIIF s Skills Recognition, which is Recognition of Prior Learning (RPL), recognises the value of the skills and knowledge you have gained through employment, training, voluntary positions and general life experience. If you can provide evidence to show that your skills and knowledge match those in a qualification, you will save time and money through receipt of a qualification and membership upgrade. To get qualified, please visit www.theinstitute.com.au/rpl. THE FELLOWSHIP BY MERIT PROGRAM The Institute s Fellowship by Merit program recognises people who have made long-lasting and significant contributions to leadership and professional excellence in the insurance industry. Prospective candidates prepare and submit a portfolio detailing their work history with examples of their thought leadership, industry involvement and contribution. Expressions of interest in the program may be made to the Institute for consideration. Applicants should, at a minimum, fulfil the following criteria: a minimum of 15 years in the insurance/finance industry current ANZIIF membership, membership having been continuous for the last five years recognised leader in their field usually operating at CEO, Executive Management, Divisional, Regional or State Manager level applicants may be specialists in their field and/or owners, managers or consultants who have practised for ten years or more and have a high degree of skill and expertise be a respected member of the insurance and financial services community who leads by example with integrity and commitment to high standards of professionalism. For further information about the Fellowship by Merit pathway, contact Bronwyn Mills, Manager, Accreditation, Pathways and Consultancy. Telephone (61 3) 9613 7200 or email bmills@theinstitute. com.au. twentysix 26 twentyseven 27

Study Support The true value of studying with the Institute and what distinguishes it from other education providers is the comprehensive and supportive learning environment provided. The Institute offers the following support to assist you while you are studying. STUDENT SUPPORT STAFF To ensure that you get the most out of your learning experience, the Institute s dedicated Student Support staff are available to provide you with guidance and assistance while you work towards your qualification. SUBJECT MATTER EXPERTS The Institute has subject matter experts to assist students throughout their studies. Contacted via email through Student Support, they hold a wealth of financial services knowledge and respond to requests for assistance within one to two business days. THE LATEST LEARNING RESOURCES All Institute modules have comprehensive printed learning resources that provide substantial technical detail and include accompanying self-help questions and answers. Many modules have online learning materials to use in addition to the printed materials, providing an opportunity for peer learning. ONLINE SUPPORT AND REFERENCES The Institute provides a range of online materials and services designed to support and assist you to learn effectively and apply your knowledge and skills in the workplace. This includes online discussion forums which you can use to submit inquiries regarding your studies and receive answers from an industry expert. The Institute s website also features guidelines for writing assignments and preparing for exams and a glossary of financial services terminology. TUTOR PROGRAM The Institute s Tutor Program provides access to experienced and qualified insurance professionals in a one-on-one tutoring situation to support you with your studies. Tutors are experts in their fields and are ready and able to provide assistance and guidance with studies. STUDENT NEWSLETTERS Institute student newsletters provide the latest information on your qualification module and assessment requirements, learning and study tips and upcoming workshops and conferences. FURTHER INFORMATION For more information on studying with the Institute, visit www.theinstitute.com. au/study. twentyeight 28 twentynine 29

STREAM A 2014 Academic Calendar JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY PERIOD 1 28/ 01 Study Period Commences 25/ 02 Enrolment Change Cut-Off 11/ 03 Assignment Due 03/ 04 Assignment Results 10/ 04 Exam 29/ 04 Results STREAM B PERIOD 1 06/ 03 Study Period Commences 08/ 04 Enrolment Change Cut-Off 22/ 04 Assignment Due 15/ 05 Assignment Results 22/ 05 Exam 10/ 06 Results STREAM A PERIOD 2 01/ 05 Study Period Commences 17/ 06 Enrolment Change Cut-Off 01/ 07 Assignment Due 24/ 07 Assignment Results 31/ 07 Exam 19/ 08 Results STREAM B PERIOD 2 10/ 07 Study Period Commences 19/ 08 Enrolment Change Cut-Off 02/ 09 Assignment Due 02/ 10 Assignment Results 09/ 10 Exam 28/ 10 Results Students must enrol before the study period commences to ensure access to study materials. Our Accelerated Courses and Bridging Modules run approximately every two weeks. For more information about enrolling, please visit the Institute s website www.theinstitute.com.au/course_delivery. STREAM A PERIOD 3 21/ 08 Study Period Commences 07/ 10 Enrolment Change Cut-Off 21/ 10 Assignment Due 13/ 11 Assignment Results 20/ 11 Exam 09/ 12 Results STREAM B PERIOD 3 13/ 11 Study Period Commences 08/ 01 Enrolment Change Cut-Off 15/ 01 Assignment Due 2014 2015 FEBRUARY 05/ 02 Assignment Results 12/ 02 Exam MARCH 30 31 03/ 03 Results

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