Dylan Wilbanks 840 NE 105th St, Seattle, WA 98125 wnalyd@gmail.com 206.384.0135 Portfolio: http://portfolio.dylanwilbanks.com LinkedIn: www.linkedin.com/in/dylanwilbanks/ Summary Dylan Wilbanks is a Seattle-based interaction designer with a proven track record in enterprise and higher education. His work has improved the health of thousands of lives around the world and saved companies billions of dollars in IT spending. He believes in data-driven design, smart information architecture, and continuously iterating towards a more usable, accessible web. Accomplishments Designed business intelligence and analytics for an IT spend management software product that saved customers over $1 billion in IT spending. These features helped increase sales from $17 million to $100 million in three years. Created an intranet and content management system used by multiple schools on the University of Washington campus. Designed and produced a 6000 page content-driven public health school web presence with continued increases in site traffic, program applications, and media engagements. During this tenure the school rose into the top five of the US News public health school program rankings. Created one of the first Twitter accounts for an institute of higher education. Skill Set Interaction Design, Information Architecture, Interactive Prototyping, Wireframes, Mockups, Accessibility, UI Design, User Interviews, User Testing, Requirements Gathering, Personas, Use Cases, User Stories, Heuristics, Task Analysis, Content Strategy, Content Analysis, Content Inventory, Website Analytics, Site Maps, User Journeys, Card Sorting, Bootstrap, Foundation, HTML, CSS Employment History UX Lead EnergySavvy June 2014 to present Building a design practice within EnergySavvy, which provides cloud-based energy efficiency program management software for utilities such as Arizona Public Service, Puget Sound Energy, and Southern California Edison.
Defined organization's first design process, including personas and user flows, helping make core users and roles understandable to the development team Led design on a product encouraging utility customers to use less power, resulting in a 21% completion rate, almost twice what was expected Designed a new product to help efficiency program managers understand program performance using software modeling, a way of understanding energy savings unseen before in the industry Ran user interview and field studies that resulted in changing the goals and features of two developing products and helping sales close key deals Senior Product Designer Apptio January 2011 to May 2014 Extended and expanded user experience as lead designer for Apptio, an IT enterprise financial analytics company with over 30 Fortune 100 customers such as JP Morgan Chase, ExxonMobil, Microsoft, Amazon, Cisco, and Target. Designed new reporting and business intelligence functionality. Designed and wireframed new features, evangelized user experience across the organization, and initiated a product redesign initiative. During this tenure Apptio went from fewer than 50 customers to over 160 while sales revenue grew by nearly 600%. Designed business intelligence features that were market differentiators helping drive up sales 40% in one year. Implemented an iterative UX design life cycle that integrated into the organization's Agile Scrum workflow. Introduced KPI-driven dashboards to out of the box customer reports, resulting in increased standardization of performance measures in IT. Used site analytics and research on 1000 current users (12% of the user base) with their job titles and system roles to reorganize the reporting system s information architecture. Initiated an inexpensive, informal usability testing scheme that generated 19 separate product improvements within three Agile sprints. Wrote human interface guidelines for developers and information design best practices for customer support consultants. Created organization's first mobile design strategy and road map. Implemented designs in HTML, CSS, and jquery; prototyped using hand-coded HTML and Bootstrap.
Director of Web Communications University of Washington School of Public Health June 2001 to January 2011 Designed, maintained, and managed web presence for a public health graduate school. Chaired School's Web Advisory Committee, led School's entry into social media, designed and developed an Intranet and content management system used by other schools and colleges. Designed a content management system featuring an events calendar, faculty biography information, faculty research interest search, news aggregator, and automated job listing pages. Managed two complete site redesigns from user research and personas to completed code. Used website traffic data to increase prospective student and media engagement Tapped as a campus resource for web strategy and accessibility; served as web advisor on university's logo and branding redesign working group. Created one of the first Twitter accounts in higher education; it grew to 2600+ followers, third most of any public health school in the world. Designed and developed websites for other academic units at the university, including the School of Pharmacy, Pacific Northwest Agricultural Safety and Health Center, and the Northwest Center for Public Health Practice. Wrote initial academic continuity plan for School that became framework for the University's plan. Web Technical Lead Encompass Globalization August 2000 to January 2001 Technical and Internet expertise for a localization and internationalization consultancy. Evaluated technical considerations of web and e-commerce projects and estimated time/skill requirements for client proposals. Designed and developed UI and content for a Japanese version of a client s online education web site. Taught technical skills and computer language classes to internal audiences. Site Publisher Pro2Net August 1999 to August 2000 Supervised a team of five web designers/developers for an accounting news and education portal.
Helped implement content management system to manage 4000 page website with multiple editor and writer groups. Established protocols and workflows for the timely creation and publishing of content to the live servers. Wrote the organization s first style guide. Teaching History Lecturer University of Washington 2010 to 2011 Taught INFO 344: Web Tools and Development to undergraduate informatics majors. Course taught students the process of creating a web application, from scope and requirements to coding and testing. Skills taught included using PHP and AJAX to interact with MySQL databases and APIs. Principles taught included usability, accessibility, form design, security, and working as a team. LinkedIn Recommendations Hire him. It's a rare and remarkable talent who can be passionate about modern interaction design and still grok incredibly complicated enterprise solutions. Throw in exceptional front-end skills and the ability to get a crowd excited about his vision - Dylan is truly one of a kind. I loved working with him and would jump at the chance to do it again. Seriously, hire him. Bill Moeller, Android Developer at Happy Bits Dylan is a great team member. As one of the Senior UX designers Dylan was available not only to discuss new product needs and designs, even coming for client visits and joining client calls, but to discuss and teach about report design layout. Dylan is happy to give feedback and work with you to meet requirements and needs. I enjoyed working with Dylan and would be happy to have the opportunity to work together again. Miriam Gribin, Technical Program Manager at Tableau Software It's rare to come across a gifted UX designer such as Dylan. I worked with Dylan to create a version 1 product for web and mobile. Dylan worked tirelessly to create a design framework that would satisfy product goals. He understood the aim of the product and was able to deliver a framework that delivers what the customer craved. Often times, you come across designers who excel at high level concepts or detailed designs. Dylan is a rare breed who can go from high level concepts and design principles to detailed UX elements to accomplish the best user experience. Josh Yim, Principal Product Manager at CA Technologies
There are few people you meet in your career that are genuinely inspired, and bleed their passion. Dylan is one of those people. With a natural talent for user experience, and deep understanding of the web, Dylan can humble even the most seasoned technologist. I will spend the rest of my career trying to hire Dylan. Colin Henry, Engineering Manager, Cloud Foundry at Hewlett-Packard Dylan has an excellent grasp on the current and quickly changing web landscape. I'm constantly amazed at his ability to get to the heart of an issue...then to elevate his insights with a sharp wit. I trust his observations and commentary on web-related issues because he just gets it. Not to mention he's totally kick ass and a pleasure to work with. Dylan rocks. Wendy Chisholm, Senior Accessibility Strategist at Microsoft After working with Dylan, I see there's a special passion there. Making small differences in a complex system that can make huge impact on end users is Dylan's super-power. Don't underestimate it. Brian Duchek, Senior User Experience Architect, Sears Holdings Education Bachelor of Arts, Environmental Conservation, University of Colorado