To ensure you successfully install Timico VoIP for Business you must follow the steps in sequence: Firewall Settings - you may need to check with your technical department Step 1 Install Hardware Step 2 Set up PC Client Step 3 Set up voicemail Step 4 Set up personal, global and friends directories Step 5 Set up advanced routing Step 6 www.timico.co.uk Page 1 of 08703 14 820 111 tcs@timico.co.uk
Step 1 - Firewall If you are using VoIP in an office then your business will probably have a firewall installed for security purposes. In order to access the Timico VoIP for Business platform through a firewall a number of outbound rules and traffic prioritisations need to be created as per the table below. You may need to contact your Technical Department to do this for you. TIMICO VOIP FOR BUSINESS FIREWALL SETTINGS Src IP Src Port Dst IP Dst Port Type QoS Priority Use Any 5060 195.54.255.8 5060 UDP Assured Forwarding Sip Signalling Any 5000 195.54.255.16/29 5000 UDP Assured Forwarding i200x Signalling Any 5000 195.54.255.16/29 50020 UDP Best Effort i200x Firmware download Any >1023 195.54.255.16/29 80 TCP Best Effort Web Client, Personal agent HTTP Any >1023 195.54.255.64/28 40,000-60,000 UDP Expedited Forwarding RTP media Any >1023 195.54.255.128/28 80 and 443 TCP Best Effort Web Collab (HTTP) The Timico VoIP for Business solution does not require the opening up of any ports on your firewall for inbound traffic. All inbound traffic will go through firewall sessions that are established from the inside. You should also check that your firewall is not SIP aware. This means the firewall will open and close RTP ports dynamically based on the IP and port embedded in the SDP payload of the SIP message. SIP aware firewalls are sensitive to implementation details of the SIP protocol. MCS SIP messages may be inappropriately dropped due to implementation incompatibilities. To prevent problems, disable SIP processing on the firewall (both TCP and UDP). Finally, customers should disable any content or virus filtering in place for these policies as this can impair the correct performance of the system. www.timico.co.uk Page 2 of 08703 14 820 111 tcs@timico.co.uk
Step 2 VoIP Hardware All users of the Timico VoIP for Business use the PC Client which is the software installed on your PC to run the VoIP service. When using the service to communicate, you can use any of the following four options: 1. Using the PC Client together with a VoIP desk phone 2. Using the PC Client only, with the built-in microphone and speakers on your PC 3. Using the PC Client with a headset 4. Using the PC Client with a VoIP phone adaptor Option 2.1 VoIP desk phone The quick reference user guide appropriate to the model of your phone needs to be read thoroughly before installation. The guide will tell you where and how to install the phone and connect it to your computer. To download the i2002 and i2004 quick reference user guides, click here to login to the VoIP for Business customer downloads section. There is also a more detailed manual available for each model of phone should you need it for reference in the future. Please note that it is essential to follow the installation guide so you can install your phone correctly, failure to do so can result in the manufacturer s warranty being invalid. Option 2.2 Built-in Some laptops and computers already have built-in microphones and speakers, so no installation of hardware will be required and you can move on to step 3. Option 2.3 Headset You can use a headset by plugging it in to the laptop or PC using the USB port. Option 2.4 VoIP phone adaptor If you have a standard analogue desk phone you can purchase a VoIP adaptor and connect it in to a LAN port on your router. If you have ordered an adaptor, it will have come to you pre-configured by Timico. Please refer to page 2 of the Linksys quick installation guide supplied with your adaptor for more details on how to connect it up. www.timico.co.uk Page 3 of 08703 14 820 111 tcs@timico.co.uk
Step 3 PC Client quick start This is the VoIP for Business software that is required to be installed onto your computer to enable you to make and receive calls whether using a desk phone, headset, adaptor or a laptop or PC with built-in speakers. To download the software click here to login to the VoIP for Business customer downloads section and follow the install instruction wizard. Step 3.1 PC Client quick start 3.1.1 - Make a call You can make a call in one of three ways: o Directly to a number through the key pad as shown o Using a number in your directory o SIP address (a number recently dialled) 3.1.2 - Call subject You can add a call subject so that users may see what you are calling about and answer or decline the call as appropriate www.timico.co.uk Page 4 of 08703 14 820 111 tcs@timico.co.uk
3.1.3 - Voice or video call You can set up a voice only or video call. When you make the call, a window like this will appear: 3.1.4 - Answering a call When a call is received, a window like this will appear: 3.1.5 - Holding a call 3.1.6 - Transferring a call 3.1.7 - Conference calls 3.1.8 - Instant Message To put a call on hold, click on the call hold icon. To retrieve the call click on the hold icon again. To blind transfer without talking to the person to whom the call is being transferred click then enter the telephone or SIP address or click on a directory contact and then click on Direct Transfer. To consult transfer, click on the icon and then click on the Announce caller button. Make a call or answer an incoming call. Place that party on hold, make a new call to a new party and then click on the JOIN button to link the callers. Allows you to send an Instant Message to one or more users either listed as friends, recent callers or from your directory. Click on the icon on the desktop and select one or more recipients or right click on a contact entry and select send an Instant Message. Pressing the return button has the effect of sending the message. www.timico.co.uk Page 5 of 08703 14 820 111 tcs@timico.co.uk
Step 3.2 Directory Step 3.3 Call logs www.timico.co.uk Page 6 of 08703 14 820 111 tcs@timico.co.uk
Step 3.3 Friends online presence 3.3.1 - Presence Presence allows you to show others your status available or not available. You can see other users presence and you can use the available descriptions or create your own. You can ban other users from seeing your presence (see Personal Agent). To change your presence status, select login, change my status from the top menu. 3.3.2 - Status You can change the status of any friend by right clicking on their entry www.timico.co.uk Page 7 of 08703 14 820 111 tcs@timico.co.uk
Step 3.4 Retrieve with ID 3.4.1 - Presence The park call feature allows you to place a call on hold for someone else to retrieve it. To park a call, click on the icon. A parked call window will appear allowing you to park the call in a general domain or with a specific user. A call park ID token will be issued which can then be sent to one or a group of users. To retrieve a parked call, enter the ID token number. Enter this ID to retrieve the call. 3.4.2 - Preferences This allows you to configure user settings as follows: Allows you to change your location important to define whether calls to the same location are routed over a local network or the Internet 3.4.3 - Connections 3.4.4 - Networks 3.4.5 - Audio devices Allows you set the correct speed of the broadband connection you are using. Allows you to customise your active proxy and to select whether or not to automatically connect to the active proxy when the PC Client opens. Allows you to change your sound settings such as ring tones and to determine whether the PC will ring as well as the phone. www.timico.co.uk Page 8 of 08703 14 820 111 tcs@timico.co.uk
3.4.6 - Video 3.4.7 - Voicemail Allows you to determine video bandwidth availability and to restrict video if required. Allows you to determine how the PC Client behaves when contacting the mail server. Enter your voicemail box number and password without any punctuation. You can change the DTMF code commands for each function to codes that may be more memorable or match an existing voicemail system for ease of use. 3.4.8 - Linking your desk phone to your PC Client If you have an i2002 or i2004 phone you can set it up to link your PC Client so that the PC Client takes control of the IP phone. Furthermore, as each IP phone has a unique ID called a MAC code, you can enter a specific phone s MAC code against a location so that you do not need to change the MAC code when you log in at different sites e.g. office and home. The phone must be connected to the Ethernet port of the PC or both the phone and PC must be connected to the same Ethernet local network. If you experience problems linking the PC Client with the phone, try these steps: Disable wireless Log off and close the PC Client and then restart it When using the PC Client over a private VPN: o o Home users often have a local private network, where components share the single connection into the Internet. Devices connected on the private network typically have a private, locally defined IP address. The Multimedia PC Client is able to perform Network Address and Port Translation (NAPT) when it controls an i2002 or i2004 Internet telephone on such a private network. It allows an i2002 or i2004 Internet telephone to be used for voice communication without requiring a separate public IP address for the i2002 or i2004 device. From home, with one public IP address (your PC); you are able to make and receive calls through the i2002 or i2004 Internet telephone to your network with this option set. To enable the Multimedia PC Client NAPT functionality, select the routes voice to/from i200x check box in the Preferences window (Tools > Preferences > i200x). For office use, the routes voice to/from i200x check box should be left unchecked. www.timico.co.uk Page 9 of 08703 14 820 111 tcs@timico.co.uk
3.4.9 - File exchange 3.4.10 Presence 3.4.11 - Instant Messaging 3.4.12 Display 3.4.13 System 3.4.14 - Miscellaneous 3.4.15 - User interface 3.4.16. - Sharing Defines directory where exchanged files are saved. Defines the parameters for your presence. Specific presence information for individuals is controlled using the Personal Agent. Specifies whether an IM is identified with an audible alert and how time stamps are set up. Configures whether the PC Client opens on start up and how the main interface appears. Select exit on system standby to automatically exit the PC Client when power is low. Specifies miscellaneous actions. Allows you to select different desktop themes for the PC Client where available. Sharing allows two or more users within the same domain to share a multimedia conversation. To initiate click on the Sharing icon. You can send a file, share a whiteboard or share a web page. 3.4.17 - Send a file 3.4.18 - Share a whiteboard 3.4.19 - Co-browse web pages Files may be sent to other users either when not in call using the Send file icon either from the top menu or during a call. Receivers can choose to accept or reject the file. Accepted files will be stored in a directory on the receiver s hard disc. This allows users to share a common drawing window. Receivers can choose to accept or reject the whiteboard session. Whiteboard files can be saved. This can only be done during an active call. www.timico.co.uk Page 10 of 08703 14 820 111 tcs@timico.co.uk
Step 4 Voicemail 4.1 - Unified communication 4.2 - Overview settings 4.3 - Greetings set active greeting 4.4 - Greetings greeting settings 4.5 - PIN 4.6 - Email preferences 4.7 - Auto identification 4.8 - Message storage This section is used for setting up and controlling how your voicemail works. Displays your mailbox number and the access numbers for the Unified Communications service. Allows you to select which recorded greeting is played when a user leaves you a message (they must be recorded first). For each greeting, it allows you to specify a different email address to which you can deliver your voicemail messages, and to assign transfer destinations. Allows you to change the personal identification number (PIN) for accessing your mailbox. Allows you to change the email delivery options of your voicemail messages. Allows you to automate your Unified Communications login when using other telephony devices. Allows you to set the maximum recording time for incoming voicemail messages. 4.9 Voicemail greetings To set up and record your voicemail greetings: Call the system Enter the mailbox number Enter your PIN Follow the voice menu driven instructions shown below: www.timico.co.uk Page 11 of 08703 14 820 111 tcs@timico.co.uk
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Step 5 Personal settings 5.1 - Personal Agent preferences 5.2 - Personal details The Personal Agent is a web based tool that allows you to set up your routing and to change other system parameters through the preferences section. Change your contact information, password and upload a picture of yourself that other users will see when they are called by you or call you. 5.3 - Phone details You can personalise your phone presence as shown: 5.4 - Service package details Under the services package you can see your available service package. 5.5 - Presence details Here you can see who can have access to seeing your presence and who you want to ban from seeing your presence status. Auto presence is where you can set the time out parameters for how your presence is shown. www.timico.co.uk Page 13 of 08703 14 820 111 tcs@timico.co.uk
Step 6 Routes Routing via the Personal Agent solves the problem of having different contact numbers for different communication devices (office phone, home phone, mobile). Basic call screening allows you to choose a default route for all incoming calls and to block any anonymous callers. By default, the Client into which a converged desktop user is logged and the user s Preferred Audio Device (PAD) which is normally the PC Client, will be notified or ring. The manner in which your voicemail is set up will determine how voicemail is handled. When a converged desktop user creates a new route, other than the default, the user must add ring my client to the ring list if the user wants the PAD to ring. If not, the PAD will not ring. Advanced screening and routing rules allow users the greatest flexibility to direct incoming calls. Advanced routing allows you to program a ring list to: Ring several devices at once (simultaneous) Ring different devices in a specific order (sequential) Automatically send a web page or request for an e-mail to a caller Send an IM Advanced screening allows you to specify rules based on the time of day and who is calling and apply them to a ring list. To set up a new route follow the on screen wizard as follows: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 You can specify exactly which callers can call you and when and how their calls are routed. If you have any questions about installing your Timico VoIP for Business service, please contact our Technical Customer Services Department using the details below. www.timico.co.uk Page 14 of 08703 14 820 111 tcs@timico.co.uk