The new Citan Crewbus

The new Citan Crewbus

The city has a new hero The Citan The new Citan is the latest addition to Mercedes-Benz s expanding van family. The Citan Crewbus is the brand s first city van for tradespeople developed specifically to meet the multiple challenges of everyday urban traffic. Robust, flexible and cost-effective. The Citan is a city hero. This urban vehicle concept impresses with attributes such as a large passenger compartment housed within compact vehicle dimensions, good driving dynamics, high agility and outstanding manoeuvrability. And in terms of its economic efficiency, the Citan is full of benefits, too thanks, among other things, to its low operating costs, optimum availability, attractive pricing and exceptionally flexible financing possibilities. We offer you the Mercedes-Benz MobiloVan 2 lifelong 1 mobility guarantee for the Citan. The advanced Citan engines with their high responsiveness deliver a first-rate performance and with fuel consumption levels from from 4.3 l/100 km 3, thanks to innovative BlueEFFICIENCY technologies, can contribute to the profitability of your enterprise 4, 5. Its finelyadjusted suspension supports precise, assured, handling. And its high-value interior with its ergonomic operating concept as well as its high level of comfort contribute to making work with the Citan not just easier, but even a real pleasure. In short: the Citan has everything you expect from an urban delivery van bearing the three-pointed star. And a lot more besides. You can find out exactly what by taking a test drive after all, every hero needs a partner. 1 Up to a maximum of 30 years 2 Valid as of 01.10.2012 for vehicles registered for the first time on or after the 01.10.2012 3 Measured for the Citan Crewbus, perm. GVW 1950 kg, 108 CDI and 109 CDI engines, with BlueEFFICIENCY package 4 BlueEFFICIENCY package optional or standard, depending on the vehicle version chosen. The BlueEFFICIENCY package is standard for the petrol engine version, which is expected to be available from Q2 2013. Fuel consumption, CO 2 values and efficiency class for the petrol engine were not yet available at time of going to print 5 Only vehicles that have optional front power windows with one-touch operation on the driver s side, electrically adjustable exterior mirrors and an outside temperature display can be equipped with the BlueEFFICIENCY package 2The new Citan

Content s The new Citan 2 Interior 6 Comfort and functionality 6 Technology8 Engines and chassis8 BlueEFFICIENCY 10 Applications & versatility 12 Spatial concept 14 Safety 18 Equipment 20 Paint finishes & seat covers 20 Standard and special equipment 21 Genuine accessories 27 Services 28 Glossary 32 Test drive 34 Technical data 35 Engines, fuel consumption and CO 2 emissions 35 Contents 5

It knows what matters inside The Citan combines comfort with practicality The interior of Citan captivates at first sight with its pleasant working ambience. Functionality and comfort features form a coherent unity, one which convinces in every respect from the moment you get in until you descend. The manuallyadjustable driver s seat and the height-adjustable steering wheel provide finely adjusted ride comfort. All the controls are ergonomically located within easy reach and can be intuitively operated. The easy-to-read instrument cluster with shift point recommendation promotes economically-efficient driving. The practical stowage concept provides plenty of functional stowage space, easily accessible during the journey. The standard heating and ventilation system creates a pleasant working environment. Manually controlled air conditioning system. Optional heating and ventilation system with air conditioning system for a constant good interior climate Armrest with stowage compartment. The large optional stowage compartment with a soft armrest on the centre console offers additional stowage space Interior Comfort and functionality 7

Can you imagine anything stopping it from getting the job done? Neither can we The Citan shows its strengths when it matters most in your job When high-level dynamics, low fuel consumption and impressive handling meet, driving is sheer pleasure: you can enjoy the Citan s compact manoeuvrability in tight city traffic and its power on country roads and motorways. For the Citan s output to suit your needs well, there is a range of powerful diesel engines with 55 kw (75 hp), 66 kw (90 hp) and 81 kw (110 hp) and an advanced petrol engine with 84 kw (114 hp) to choose from (81-kW and 84-kW engines due to be available from Q2 2013. Fuel consumption/co 2 emission figures/efficiency class were not available at time of going to print). Thanks to innovative BlueEFFICIENCY technologies 1, 2 it features, the advanced Citan engines can contribute to the efficiency of your company. And for virtually loss-free power transfer, the Citan is equipped with a 5- or a 6-speed manual transmission depending on the engine. All the suspension components from the standard-fit power steering and the springs/dampers to the rear-axle location are precisely tuned to each other to maximise your comfort. And to give you complete control of the Citan s performance at all times. So there are no compromises in terms of handling and driving enjoyment even when manoeuvring, cornering or carrying heavy loads. 1 BlueEFFICIENCY package optional or standard, depending on the vehicle version chosen. This package is standard for the petrol engine version, which is expected to be available from Q2 2013. Fuel consumption, CO 2 values and efficiency class for the petrol engine were not yet available at time of going to print 2 Only vehicles that have optional front power windows with one-touch operation on the driver s side, electrically adjustable exterior mirrors and an outside temperature display can be equipped with the BlueEFFICIENCY package 8Technology Engines and chassis

Sure to pay off. Sooner and later From 4.3 l/100 km 1 when it comes to fuel efficiency, the Citan takes the lead setting a good example Daimler is committed to shaping the future of mobility responsibly and sustainably. And the Mercedes-Benz Citan is part of this commitment. In city traffic especially, it more than lives up to this billing reducing CO 2 emissions and fuel consumption with its innovative BlueEFFICIENCY technologies 2, 3. In terms of cost-effectiveness too, the Citan makes perfect sense, with attractive pricing and low running costs (e.g. with low fuel consumption and long maintenance intervals of up to 40,000 km). Maximum vehicle availability is as important to Mercedes-Benz as it is to you as underlined by our lifetime 4 Mercedes-Benz MobiloVan 5 mobility guarantee. The Citan is a major factor behind long-term, sustainable, profitability. Every time it goes out to work. A new engine generation, electric power steering and a shift point indicator all help promote economical driving. And you can further boost your vehicle s cost-effectiveness with the BlueEFFICIENCY package 2, 3. Battery and alternator management ECO start/stop function Tyres with optimised rolling resistance 6 1 Measured for the Citan Crewbus, perm. GVW 1950 kg, 108 CDI and 109 CDI engines with BlueEFFICIENCY package 2 BlueEFFICIENCY package optional or standard, depending on the vehicle version chosen. The package is standard for the petrol engine version, which is expected to be available from Q2 2013. Fuel consumption, CO 2 values and efficiency class for the petrol engine were not yet available at time of going to print 3 Only vehicles that have optional front power windows with one-touch operation on the driver s side, electrically adjustable exterior mirrors and an outside temperature display can be equipped with the BlueEFFICIENCY package 4 Up to a maximum of 30 years 5 Valid from 01.10.2012 for vehicles with first registration from 01.10.2012 6 Not available for vehicles with uprated payload Technology BlueEFFICIENCY 11

What amenities may a van provide? All of them The Citan, with impressively comfortable seating all-round With five invitingly comfortable seats and plenty of space for luggage, the Citan creates optimum conditions for a good, safe, journey whether you wish to transport contented passengers or help to increase the motivation of your co-workers on the way to their next assignment. The seating feeling is just what one would expect from a Mercedes-Benz: superb. And the ambience, too, makes you rapidly forget that you are actually sitting in a van. The high-value, functional interior with its many practical details guarantees that even the longest tours take place in a relaxed atmosphere. Apart from the high level of its ride comfort, every seat of the Citan convinces with its safety features for example its 3-point safety belts with belt force limiters. Radio. The optional LCD radio features an Aux- and a USB interface. This allows Bluetooth telephony and audio streaming. A CD drive is also optionally available Sliding door on the left-hand side with pop-out window. Optional sliding door on the left with comfortable door opening, vent window and wide step for ease of access Applications & versatility 13

For all the crew. And all their gear The Citan knows what matters inside: spaciousness and comfort The Citan can take up to five passengers and their luggage to their destination in comfort. It impresses with many practical solutions for improved safety, comfort and efficiency. For everything that needs to be within easy reach during the journey, the Citan offers diverse stowage facilities and stowage compartments, for example an easily accessible stowage rack above the windscreen. If necessary, the capacity can be expanded for example with an overhead stowage facility in the rear or with two floor stowage compartments that also allow your passengers more legroom. Stowage compartments in passenger compartment floor. 2 optional stowage compartments can be integrated Luggage compartment cover. The optional luggage cover protects your possessions from sunlight and improves safety in the passenger compartment Spatial concept 15

As if made especially for you. No matter what you need it for The Citan offers a surprising amount of space for occupants and load Apart from all the comfort and convenience it offers, the Citan also provides the room to take plenty along with you. With its high level of functionality and its flexible use of space, the Citan is game for everything. The combination of folding rear bench seat and folding front-passenger seat allows the loading length to be expanded to 2.8 m. For even better access to the passenger area, an optional second sliding door is available 1. In order for loading and unloading to be just as comfortable, the Citan is fitted with a 90 tailgate including heated rear window and wipe-washer system for improved visibility when manoeuvring 2. 1 Not available for vehicle length A1 (compact) 2 The Crewbus is also optionally available with rear-end doors Flexible space utilisation the load space concept of the new Citan combines a great transport capacity of 3000 litres with the rear bench seat folded down with a high level of functionality, offering extremely versatile application possibilities 16 Spatial concept

02 05 03 04 01 06 01 02 03 04 05 Electronic Stability Programme (ADAPTIVE ESP ). This electronic dynamic handling control system assists the driver in critical handling situations by improving the vehicle s track and directional stability Windowbags 1. The windowbags in the roof lining above the doors deploy in a matter of milliseconds, covering the side windows like curtains Thorax bags 2. The thorax bags in the seat backrests offer driver and front passenger enhanced protection for the torso in serious side-impact accidents Reversing aid. The optionally available acoustic reversing aid with distance ranging makes it easier to park and helps to prevent vehicle damage Light and rain sensor. The optional light and rain sensor automatically adapts illumination and wipe frequency to the ambient lighting and weather conditions

Bi g on sa fet y The Citan with its advanced safety equipment And when it comes to safety, the Citan is naturally in the forefront: outfitted with the ADAPTIVE ESP Electronic Stability Programme as standard, with the Brake Assist function and ABS, the Citan impresses with its short stopping distance and good responsiveness in wet conditions. When it really matters, there can be no such thing as too much safety. That s why in the Citan, height-adjustable 3-point seat belts with belt tensioner and belt force limiter guarantee effective restraint if the worst should ever come to the worst and the belt warner uses visible and acoustic signals to remind you just how important it is to belt up before driving off. 06 Daytime running lamps. The standardfit daytime running lamps are automatically activated when the ignition is switched on, improving the visibility of the vehicle for other road users The image shows various deployed airbags for illustration purposes only The Citan is equipped as standard with daytime running lamps, Start-off Assist and a driver airbag. The standard front-passenger airbag 1 and thorax bags 2 can also further reduce the danger of injury in an accident. Additional safety-relevant equipment such as a light and rain sensor, and a reversing aid is also available. 1 Standard equipment for crewbus with passenger car registration (M1), not available for vehicles with commercial vehicle registration (N1) 2 Optional extra for crewbus with commercial vehicle registration (N1) Safety 19

Paint finishes and seat covers N on - m et allic f inis hes M et allic f inis hes Lima f abr ic upholster y, black arctic white dolphin grey 2 dravite black metallic 1 brilliant silver metallic The design of the skin-friendly, dirt-resistant seat cover is tastefully matched to the vehicle interior amarena red 1 ink blue bornite red metallic 2 kornelite blue metallic 2 1 Expected availability from Q1 2013 2 Expected availability from Q2 2013 pepper green 1 pebble grey 1 limonite brown metallic 1 tenorite grey metallic 20Equipment Paint finishes and seat covers

Standard and special equipment C omfor t Front-passenger seat, manually-adjustable. The rest position, fore-and-aft position, backrest angle and cushion position can all be individually adjusted Driver s seat heating. The seat heating for the driver s seat is automatically restricted after 5 or after 15 minutes Front power windows, with one-touch operation on driver s side. The windows can be opened and closed electrically - at the flick of a switch on the driver s side Power window in sliding door. The rear windows between B- and C-pillars can be blocked by the driver (childproof lock) Trip computer. The trip computer displays fuel consumption, distance, range or average speed at a glance Leather steering wheel. Height-adjustable leather steering wheel with variable power assistance for more safety and comfort when parking Heated electrically adjustable exterior mirrors (with temperature sensor). These reliably prevent icing and misting-up Light and rain sensor. The light and rain sensor automatically adapts illumination and wipe frequency to the ambient lighting and weather conditions Standard equipment Optional equipment Equipment Standard and special equipment 21

Standard and special equipment Functionalit y Stowage facility in front doors. The generous stowage space in the front doors keeps the driver s area free from bottles and other objects 12-V socket in passenger compartment. On the rear side of the centre console there is a 12 V, 10 A power socket Armrest with stowage compartment. The soft armrest on the centre console provides generous stowage space, enough to accommodate even a 1.5-litre bottle Stowage facility above windscreen. The practical stowage facility above the windscreen provides a total stowage volume of 12.6 litres Roof stowage facility in passenger compartment. Three stowage compartments of equal size and a total volume of 24.4 litres offer a secure, practical stowage space Stowage facility in sliding door trim. The interior trim of the sliding door offers stowage space for personal objects, freeing up space in the passenger area Stowage compartments in the floor of the passenger compartment. 2 stowage compartments can be integrated in the floor of the rear passenger compartment. Each provides a stowage volume of around 6.6 litres Radio. The optional LCD radio features an Aux- and a USB interface. This allows Bluetooth telephony and audio streaming. A CD drive is also optionally available Standard equipment Optional equipment 22Equipment Standard and special equipment

Standard and special equipment Functionalit y CRUISE CONTROL. The CRUISE CONTROL function maintains a predetermined speed for you. This results in more ride comfort, lower fuel consumption Folding table on driver and front-passenger seat backrests. The scratch-resistant folding trays with cupholders can be used to place refreshments or other items on Front passenger seat. The backrest of the front passenger seat can be folded down, enabling the load area to be extended to a length of up to 2.8 m Rear bench seat, 1 st row folding 1/3 to 2/3, with head restraints. The 3-fold bench seat, folding in a 1/3 to 2/3 ratio, allows larger objects to be transported Stowage pockets on driver and co-driver seat backrests. The ruffled pockets can be used as additional stowage spaces for minor items Carpeting in passenger compartment. The highgrade carpeting in the passenger compartment significantly enhances the value of the vehicle interior with its pleasant feel and exclusive look Carpeting in luggage compartment. The carpeted floor in the luggage compartment protects luggage and provides an all-round attractive general impression Luggage and occupant protection net. The luggage net keeps everything safely in place and thus helps ensure safety in the passenger compartment Standard equipment Optional equipment Equipment Standard and special equipment 23

Standard and special equipment Functionalit y Sliding door on right-hand side with vent window. Sliding door on the right with comfortable door opening, vent window and broad step for ease of access Glazed tailgate. The glazed tailgate with rear window heating/wipe-wash system enables good visibility towards the rear and makes it easier to reverse and manoeuvre Rear window heating/wipe-wash system. The heated rear window/wipe wash system guarantees good visibility towards the rear in cold weather and thus makes it easier to reverse and manoeuvre Tinted rear windows. Heavily-tinted windows rear of the B-pillar reduce heating up of the vehicle Sliding door on left-hand side with vent window. Sliding door on the left with comfortable door opening, vent window and broad step for ease of access Roof rails with integrated basic carrier bars. The roof rails can be used as a roof rack by placing the roof bars in a transversal position. A larger stowage capacity can be achieved using a roof box 38.1-cm (15-inch) light-alloy wheels. The wheels with 38.1-cm light-alloy rims reduce unsprung masses and enhance the look of the vehicle 40.6-cm (16-inch) light-alloy wheels. The wheels with 40.6-cm light-alloy rims reduce unsprung masses and enhance the look of the vehicle Standard equipment Optional equipment 24Equipment Standard and special equipment

Standard and special equipment Safet y Electronic Stability Programme (ADAPTIVE ESP ). ADAPTIVE ESP assists the driver in critical handling situations, ensuring greater safety Airbags. The driver and front-passenger airbags 1 are standard. In addition each crewbus with passenger car registration (M1) is equipped as standard with two thorax 1 - and windowbags 2 Seat belt warning. The seat belt warning provides driver and front passenger with an acoustic and a visual reminder of how important it is to belt up before driving off ISOFIX child seat attachment system on outer seats of rear bench seat. ISOFIX child seats can be rapidly and easily affixed to the outer rear seats by means of this anchoring system Daytime running lamps and halogen front fog lamps. The standard-fit automatic daytime running lamps enhance visibility. The optional halogen headlamps improve the driver s visibility in case of fog Automatic hazard warning lamps in the event of an emergency braking manoeuvre. Enhance active safety in hazardous situations Reversing aid. The acoustic reversing aid makes precise manoeuvring possible and helps prevent vehicle damage Standard equipment Optional equipment 1 Optional extra for crewbus with commercial vehicle registration (N1) 2 Standard for crewbus with passenger car registration (M1), not available for vehicles with commercial vehicle registration (N1) Equipment Standard and special equipment 25

Further standard and special equipment (selection) Lighting 3 rd brake light Safety Belt force limiter for rear bench seat Interior lamp on D column with 3-position switch Central locking system BlueEFFICIENCY package 1, 2 Lashing eyelets in load/passenger compartment floor Battery and alternator management 1, 2 ECO start/stop function 1, 2 Rolling resistance-optimised tyres 3 1, 2 Electronics and radio Seat belts with belt height adjuster, belt tensioner and belt force limiter for front seats Mirrors Additional interior mirror Aspherically-curved glass (exterior mirrors) Power-assisted steering, electric Interior rear-view mirror Provision for radio installation Miscellaneous Start-off assist (AAS) Bodybuilder interface/special module Rear door/tailgate Heat-insulating glass all round Rear door with wipe/wash system Light-alloy wheels, 38.1 cm (15-inch) 40.6 cm (16-inch) Tailgate with window and wipe/wash system Outside temperature display Heating and blowers Stowage compartment between front seats Driver and co-driver seat heating Sun protection in windscreen, behind rear-view mirror Manual control air conditioning system Sun visor with pocket on driver/co-driver side Pollen filter Windscreen and side window air drying function Standard equipment Optional extra Paint package Exterior mirrors painted in vehicle body colour Tail lamp cover painted in vehicle body colour Bumpers painted in vehicle body colour Load compartment sliding door painted in vehicle body colour 1 BlueEFFICIENCY package optional or standard, depending on the vehicle version chosen. The BlueEFFICIENCY package is standard for the petrol engine version, which is expected to be available from Q2 2013. Fuel consumption, CO 2 values and efficiency class for the petrol engine were not yet available at time of going to print 2 Only vehicles that have optional front power windows with one-touch operation on the driver s side, electrically adjustable exterior mirrors and an outside temperature display can be equipped with the BlueEFFICIENCY package 3 Not available for vehicles with uprated payload 26Equipment Standard and special equipment

Mercedes-Benz Genuine accessories Cargo basket for vehicle length Long without ladder flap with loading roller 1. Roof rack and basket in one. The integrated load and luggage carrier is of a robust design and is ideal for everyday use Top carrier 1. The robust box-section tubes form the basis for diverse mountings. Can be bolted at predetermined points on roof gutter Mud flaps. These protect against soiling and scratches in the side flank areas, at the vehicle rear and its underbody Ladder rack 1. For safe transportation of different ladders on the vehicle roof. Only in conjunction with top carrier Seat covers. Perfect fit in original design: the colours and patterns of the protecting seat covers are modelled on the original seats and are available for practically all the seat variants 1 Image shows Citan Panel Van Equipment Genuine accessories 27

In action for you everywhere and at all times Your par t ner No matter where your assignment takes you: you can rely on us just as you can trust the Citan. We are there for you with services precisely tailor-made to your exact requirements and to give you just what you need, just when you need it. To do this we have a Europe-wide network of 2600 service points, many of them open until 8 pm, 10 pm, or even round-the-clock. With Mercedes-Benz MobiloVan 1, the new lifelong 2 mobility guarantee from Mercedes-Benz, we ensure that you are rapidly on your way again. That s why in the event of a breakdown we will make a replacement vehicle 3 available swiftly and without complications. We also offer a range of other services that can help boost your cost-effectiveness and competitiveness such as attractive leasing, finance and insurance solutions from Mercedes-Benz Financial Services or the mobility services from Mercedes-Benz CharterWay for precisely calculable costs over the vehicle s entire useful life. Everything else you need to know about our services can be found on the following pages. Or simply contact your Mercedes-Benz dealer, who will be glad to advise you in full based on your specific needs. 1 Valid from 01.10.2012 for vehicles with first registration as from 01.10.2012 2 Up to a maximum of 30 years 3 Subject to availability of replacement vehicle Services 29

Financing Leasing Insurance Our financing products: Plus3 financing Balloon-payment financing Seasonal financing Standard financing Our leasing products: Leasing Van leasing plus Our insurance products: Liability insurance and comprehensive insurance cover with various levels of service Payment protection in conjunction with a finance agreement GAP insurance Extension of warranty With the vehicle financing from Mercedes-Benz Financial Services you can pay for your chosen vehicle in manageable instalments. Regardless of the financing method you choose, you own the vehicle and retain your financial flexibility at the same time. You d like to drive a new vehicle equipped to your own specification and only pay for using it? Attractive leasing instalments mean that only a small amount of capital is tied up and you know the exact amount of the monthly costs involved. No matter where your Mercedes-Benz vehicle takes you, you can travel with the extra peace of mind that comes from our comprehensive insurance packages with attractive terms and with the accustomed Mercedes-Benz high standard of quality. The monthly instalments are calculated on the basis of the following criteria: Purchase price Annual percentage rate Initial payment Period of agreement Final instalment Total mileage (in case of balloon financing) Your benefits at a glance: Faster access to the vehicle you want Fixed interest rate throughout the entire period of the agreement Clear calculation basis Transparent costs One partner: Mercedes-Benz Calculation of the monthly leasing instalment: Purchase price Initial payment Period of agreement Mileage to be covered during agreement Fixed residual value of vehicle Your benefits at a glance: Faster access to the vehicle you want The vehicle always meets the latest technical standard No capital tied up Fixed monthly instalments You choose the mileage and duration of the agreement At the end of the lease period, you simply return the vehicle to your dealer at its guaranteed residual value As a business user, you can claim the monthly instalments as business expenses Your benefits at a glance: Attractive terms matched to the Mercedes-Benz vehicle range Specialised van insurance packages In the event of damage, vehicle is routed to a Mercedes-Benz service partner for repair with Mercedes-Benz genuine parts 30Services

Mercedes-Benz CharterWay Service and parts Mercedes-Benz CharterWay offers you tailored, integrated solutions for vehicle procurement and assured mobility as well as relief from the burden of vehicle administration and it does this professionally as the service provider with the longest track record in the market 1. CharterWay Service. Acquire the level of cover appropriate to your needs. The guiding principle is: only an operational van is an economically efficient van. In order to keep your business moving and to safeguard the value retention of your fleet, we offer coordinated repair, maintenance and warranty services to meet your individual requirements. CharterWay ServiceLeasing. The perfect complete solution, offering tailored vehicle procurement and cover to ensure operational readiness. CharterWay ServiceLeasing combines the individual CharterWay Service products with classic leasing to create extremely attractive mobility services. CharterWay Rental 2. Your commercial vehicle fleet is always perfectly adjusted to your order volume. CharterWay Rental offers complete flexibility at low cost and does not require the commitment of any capital whatsoever: the rental charge includes all the services so that virtually all you have to do is drive. For individual advice, please consult your Mercedes-Benz dealer or refer to Mercedes-Benz CharterWay at www.charterway.com Mercedes-Benz MobiloVan 4. With Mercedes-Benz MobiloVan we give you a lifelong 5 mobility guarantee for your Citan. Mercedes-Benz MobiloVan gives you free on-the-spot breakdown or starting assistance should your vehicle ever break down or fail to start; the free Mercedes-Benz MobiloVan service package also includes payment of taxi fares and the provision of a replacement vehicle 6. We will also keep you mobile and pay your expenses if your vehicle has to go into the workshop under warranty and the repairs are likely to take more than two hours. Your Mercedes-Benz dealer will be happy to provide you with further details about conditions and coverage. Long opening hours. Many of our Mercedes-Benz service outlets are open from Monday to Friday until 8 p.m., 10 p.m. or, in some cases, around the clock. Mercedes-Benz Service24h. If your Mercedes should ever have starting problems or break down en route, our free 3 Service24h hotline (on 00800 3 777 7777) will arrange expert assistance for you as quickly as possible. This hotline is accessible from all European countries. 365 days a year, 24 hours a day, our service teams will make sure that you are back on your way again without delay. Mercedes-Benz ExpressService. Oil changes and minor maintenance tasks along with the replacement of wear parts and minor repairs can be performed without having to make an appointment and often at a fixed price. Most of these tasks can be completed within 2 hours. MercedesServiceCard. This guaranteed payment card ensures fast, straightforward assistance at authorised workshops throughout Europe. It also speeds up the processing if you need Service24h because of a breakdown and can be used to pay tunnel and toll charges as well as fuel bills. Mercedes-Benz Genuine Parts. Mercedes-Benz Genuine Parts undergo rigorous material and functional testing, are engineered to fit your vehicle perfectly and remain available for 15 years after the end of series production. Mercedes-Benz Genuine Remanufactured Parts. If your van has been on the road for some time, Mercedes-Benz Genuine Remanufactured Parts are an ideal choice. Reconditioned in accordance with the current state of the art, they are subjected to the same function checks as new parts and come with the same high quality as Mercedes-Benz Genuine Parts. There s one key difference: they cost up to 50% less! 1 The product offer may vary from country to country 2 Available in selected countries only 3 This hotline number can be called toll-free from landline phones and mobile phones. In some European countries, calls from mobile phones are subject to a charge set by the network operator. If your network operator does not permit international/free calls, we recommend that you use the relevant supplementary number for the country concerned as an alternative. This can be found on the Service24h sticker in your vehicle 4 Valid from 01.10.2012 for vehicles with first registration as from 01.10.2012 5 Up to a maximum of 30 years 6 Subject to availability of replacement vehicle Services 31

Glossa r y Electronic Stability Program ADAPTIVE ESP The ADAPTIVE ESP Electronic Stability Programme is an innovative dynamic handling control system that also takes the vehicle load into account. It actively intervenes in certain hazardous handling situations e.g. if there is an imminent risk of skidding - by applying a braking force to one or more wheels and adjusting the engine output as required so as to help the driver cope with the hazardous situation. As well as aiding directional stability, the ADAPTIVE ESP Electronic Stability Programme combines the functions of the anti-lock braking system (ABS), acceleration skid control (ASR), electronic brake force distribution (EBD), Brake Assist (BAS) and the optional Start-off Assist system. Brake Assist (BAS) Our research engineers found out that drivers apply the brakes too hesitantly during emergency braking. That s why we developed Brake Assist, that is able to detect a situation where emergency braking is required based on the speed with which the brake pedal is depressed. In such a situation the system automatically increases braking power, aided by the anti-lock braking system (ABS) which prevents the wheels from locking up. Note: the Electronic Stability Programme (ADAPTIVE ESP ) can only act within the limits of the laws of physics. It cannot therefore prevent skidding caused by aquaplaning, for example. If the driver exceeds these physical limits, even the Electronic Stability Programme (ADAPTIVE ESP ) will not be able to prevent an accident. Start-off Assist Start-off Assist, an integral part of the ESP, makes it easier to start off on uphill slopes: after the brake pedal is released, the brake pressure is briefly maintained, allowing the driver to move their foot from the brake pedal to the accelerator without having to worry about the vehicle starting to roll. Start-off Assist is activated on uphill slopes of approx. 4 % or steeper. It is not activated when starting off on the flat or on a downhill slope. Electronic brake force distribution (EBV) Electronic brake force distribution (EBD) proportions the braking force between the front and rear wheels of the van as required, in order to optimise braking efficiency in all driving situations. In this way the system prevents overbraking of the rear wheels, which could cause the tail to start sliding. At the same time EBD puts less stress on the front brakes, which reduces the risk of fading due to overheating. Automatic hazard warning lamps during emergency braking The automatic hazard warning flasher system enhances active safety in the event of an emergency braking manoeuvre in a hazardous situation. If the driver makes a full brake application, the vehicle hazard warning lamps are automatically activated. 32Glossary

Reversing aid The reversing aid function assists the driver when parking and manoeuvring with little room to spare. The system, which operates on the echo sounder principle, automatically warns the driver if it detects that the vehicle is approaching too close to an obstacle to its rear. The warning is provided in the form of an acoustic signal whose intensity increases with decreasing distance to the obstacle. ECO start/stop function The ECO Start/stop function included in the BlueEFFICIENCY package switches off the engine automatically as soon as the vehicle has been stationary for more than three seconds without a gear being engaged or the clutch pedal being pressed. If the clutch is pressed or the vehicle starts moving, the engine is started again automatically. Windowbags 1 and thorax bags 2 Windowbags and thoraxbags deploy in a severe side-on collision on the impact side of the vehicle. In a severe side impact, the windowbag serves to increase the degree of protection available for the head of the occupant on the impact side. It deploys in the area of the side windows. Housed in the outside bolsters of the seat backrests, thorax bags are designed to provide increased protection for the thorax of the seat occupant. Note: airbags in no way diminish the need for occupants to fasten their seat belts correctly before every journey as an airbag can only operate fully effectively if the occupant is wearing the seat belt correctly. 1 Standard equipment for crewbus with passenger car registration (M1), not available for vehicles with commercial vehicle registration (N1) 2 Optional extra for crewbus with commercial vehicle registration (N1) Glossary 33

Every hero needs a partner See for yourself by test-driving the new Citan Take matters into your own hands for nowhere is the new Citan so convincing as on the road. In the city centre or on the motorway: top-level ride comfort and ease of operation, paired with powerful, economical engines and impressive transport functionality. Experience for yourself what makes the Citan so special. And so indispensable. We d like to invite you to take a test drive. Your Mercedes-Benz dealer will be happy to make all the necessary arrangements for you. Simply visit www.mercedes-benz.com to locate your nearest Mercedes-Benz dealer. We would like to wish you in advance a pleasant test drive with the new Citan. MPC: Bitte passen Sie die URL an. Danke 34Test drive

Technical data Long crewbus with 2697 mm wheelbase 1219 638 up to 1809 1119 1255 1128 1219 Perm. GVW [kg] 1920 1950 1980 2100 Drive system 4x2 (front wheel drive) 55 kw (75 hp) at 4000 rpm 4 cylinders Diesel Euro 5 Gr. I 1461 cc 180 Nm at 1750 2500 rpm 108 CDI 108 CDI 66 kw (90 hp) at 4000 rpm 4 cylinders Diesel Euro 5 Gr. I 1461 cc 200 Nm at 1750 3000 rpm 109 CDI 109 CDI 81 kw 5 (110 hp) at 4000 rpm 4 cylinders Diesel Euro 5 Gr. I 1461 cc 240 Nm at 1750 2750 rpm 111 CDI 111 CDI 84 kw 5 (114 hp) at 4500 rpm 4 cylinders Petrol engine Euro 5 Gr. I 1192 cc 190 Nm at 2000 4000 rpm 112 Kerb weight [kg] at perm. GVW 1365 1380 1395 1390 1405 Payload [kg] with GVW of 555 570 585 695 710 Perm. gross combination weight [kg] 2970 3000 3030 3150 Max. roof load [kg] Towing capacity, braked/unbraked [kg] 100 1050/670 690 Cargo volume [l] Max. loading length [mm] 685 3000 953 1753 Turning circle [m] Track circle [m] 11.2 10.7 Torque curves 6 : Nm 240 220 200 180 160 140 120 100 1829 2138 Rated torque H 240 Nm 200 Nm H up to approx. 147 180 Nm 190 Nm 1000 2000 3000 4000 5000 6000 Engine speed rpm 2697 915 953 4321 CDI engine OM 607 DE15LA 55 kw (75 hp) CDI engine OM 607 DE15LA 66 kw (90 hp) CDI engine OM 607 DE15LA 81 kw (110 hp) 5 Petrol engine M 200.71 12LA 84 kw (114 hp) 5 Fuel consumption 1 and emissions without BlueEFFICIENCY package, with passenger car registration (M1) Engine Transmission ratio [g/km] 4 class Urban Extra-urban Final-drive CO 2 emissions Efficiency Fuel consumption [l/100 km] 4 Combined Fuel consumption 1 and emissions without BlueEFFICIENCY package, with commercial vehicle registration (N1) Engine Transmission ratio [g/km] 4 class Urban Extra-urban Final-drive CO 2 emissions Efficiency Fuel consumption [l/100 km] 4 Combined 108 CDI 2 M5 3.733/4.214 7 119 112 A/B 7 5.0 4.7 4.4 4.2 4.6 4.3 109 CDI 2 M5 3.733/4.214 7 119 112 A/B 7 5.0 4.7 4.4 4.2 4.6 4.3 111 CDI 2, 5 M6 3.933 Expected availability from Q2 2013. Fuel consumption, CO 2 values and 112 3, 5 M6 4.125 efficiency class were not yet available at time of going to print Fuel consumption [l/100 km] 4 Fuel consumption 1 and emissions with BlueEFFICIENCY package, with passenger car registration (M1) Engine Transmission Final-drive CO 2 emissions ratio [g/km] 4 Urban Extra-urban Combined 108 CDI M5 4.214 126 5.3 4.6 4.8 109 CDI M5 4.214 126 5.3 4.6 4.8 111 CDI 5 M6 3.933 Expected availability from Q2 2013. Fuel consumption, CO 2 values and efficiency class were not yet available at time of going to print Fuel consumption [l/100 km] 4 Fuel consumption 1 and emissions with BlueEFFICIENCY package, with commercial vehicle registration (N1) Engine Transmission Final-drive CO 2 emissions ratio [g/km] 4 Urban Extra-urban Combined 108 CDI 2 M5 4.214 119 5.0 4.4 4.6 109 CDI 2 M5 4.214 119 5.0 4.4 4.6 111 CDI 2, 5 M6 3.933 Expected availability from Q2 2013. Fuel consumption, CO 2 values and 112 3, 5 M6 4.125 efficiency class were not yet available at time of going to print 108 CDI M5 3.733/4.214 7 126 119 B 5.3 5.2 4.6 4.2 4.8 4.6 109 CDI M5 3.733/4.214 7 126 119 B 5.3 5.2 4.6 4.2 4.8 4.6 111 CDI 5 M6 3.933 Expected availability from Q2 2013. Fuel consumption, CO 2 values and efficiency class were not yet available at time of going to print 1 Tank capacity: approx. 60 l 2 BlueEFFICIENCY package optionally available 3 BlueEFFICIENCY package standard 4 The figures shown were obtained in accordance with the prescribed measuring process [Directive (EC) 715/2007 in the currently applicable version]. The figures are not based on an individual vehicle and do not constitute part of the product offer; they are provided solely for purposes of comparison between different vehicle models 5 Expected availability from Q2 2013. Fuel consumption, CO 2 values and efficiency class were not yet available at time of going to print 6 CDI engines and petrol engine certified to Euro 5 Gr. I 7 With load uprating Technical data Engines, fuel consumption and CO 2 emissions 35

In videos and photo shoots, the Social Media TV platform reports on news and highlights from the world of vans and commercial vehicles. To find out more, visit www.myvan.com Take-back of end-of-life vehicles. You can return your Citan to us for environment-friendly disposal in accordance with the European Union (EU) End-Of-Life Vehicle Directive. But that day lies a long way off. A network of vehicle take-back depots and dismantlers has been established to make it as easy as possible for you to return your vehicle. You can leave it at any of these points free of charge and, by doing so, make an important contribution to completing the recycling process and conserving resources. For further information about the recycling and disposal of end-of-life vehicles, and the take-back conditions, please visit the national Mercedes-Benz website. Please note: changes may have been made to the product since this brochure went to press (19.04.2012), at which time there was not yet any information concerning fuel consumption figures and CO 2 emissions for the 111 CDI diesel engine, nor fuel consumption, CO 2 values/efficiency class data for the 112 petrol engine. The manufacturer reserves the right to make changes to the design, form, colour and specification during the delivery period, provided these changes, while taking into account the interests of the vendor, can be deemed reasonable with respect to the purchaser. Where the vendor or the manufacturer uses symbols or numbers to describe an order or the subject of an order, no rights may be derived solely from these. The illustrations and descriptions may include accessories and items of special equipment which are not part of standard specification. Colours may differ slightly from those shown in the brochure, owing to the limitations of the printing process. This brochure may contain models and services which are not available in certain countries. This brochure is distributed internationally. Information given regarding statutory regulations, legal requirements and taxation and the consequences thereof applies to the Federal Republic of Germany only and is correct at the time of going to press. Please consult your Mercedes-Benz van dealer for final details. www.mercedes-benz.com Daimler AG, Stuttgart VAN/VMK 4720 1B700 02-00/0912 Printed in Germany/Imprimé en Allemagne