Message Mirror for Avaya Aura Messaging Release 6.2 Advanced Preview

Agenda About Mutare and Avaya Beta Test and GA Status Message Mirror Overview Q & A

Mutare Vision Easy access Great user experience Help businesses run better

Gartner Says No single vendor can meet all UC requirements. And even if one could, in most situations, enterprises will obtain better choices, more control and better prices by working with multiple strategic partners. 1 Hybrid UC is not just a theory, but also a practical and valuable implementation strategy with a strong business case. 2 1. Source: Gartner Research A Technology Framework for Enterprise Unified Communications by Bern Elliot Publication Date 5 January 2010. ID Number G00173410 2. Source: Gartner Research UC in the cloud and On-Premises: Examples of Hybrid Solutions by Bern Elliot & Daniel O Connell. Publication Date 20 December 2010 ID Number G00209523

Avaya Mutare Partnership DevConnect Developer Strong Relationship Dates Back to 1991 Message Desk VMX Works Application Messaging solutions for Octel, Intuity, CMM, MM, AAM and IP Office Notification, Migration, IVR and Voice Mobility Solutions OEM Agreement - Mutare Application Suite Real-time, geo redundant support EVM Plus advanced Unified Messaging Automated Cloud and Behind the firewall voicemail transcription

Status Compliance testing completed for both Mirror and gistt AAM 6.2 beta testing is underway including Mirror and gistt SAP coded available in ASD In depth knowledge transfer sessions will be scheduled closer to GA

Sneak Peek from Beta KT

Mutare Message Mirror for Geo Redundancy Support with Avaya Aura Messaging Release 6.2 Roger Brassard, Avaya Jeremy Parker, Mutare Rich Quattrocchi, Mutare

Mutare Message Mirror for Geo-Redundancy What is it? Additional resiliency for Avaya Message Store, capable for Geographic Redundant deployments Why? Proven solution well liked by Avaya customers Backed by Mutare s excellent service team Eliminates single-point of failure of message store server Customer value? Business continuity Investment protection retaining Mutare Message Mirror from Modular Messaging over to Avaya Aura Messaging Virtually administration-free 2012 Avaya Inc. All rights reserved. 9

Mutare is one of those companies that has the rare combination of highly skilled, very professional and responsive experts who are a pleasure to work with. Mutare remains one of the best vendors we have partnered with! - June 8, 2012 J. Michael Bernardin, Telecom Engineer Sheppard Mullin Richter & Hampton LLP Message Mirror Customer Since 2007 2012 Avaya Inc. All rights reserved. 10

Message Store Geo-Resilience for Message Store Message Mirror Application (Windows) Server Can be a Virtual Server Avaya Storage Avaya Storage Primary Backup Backup storage server works as hot standby Mirrors messages, greetings, names, passwords User Preferences, and Class-Of-Service Creates, updates, and deletes mailboxes on backup system to match changes on primary 2012 Avaya Inc. All rights reserved. 11

Mutare Message Mirror Real-time geo-redundant service to synchronize mailboxes Mirrors mailboxes, messages, recorded names, greetings, passwords, user preferences, and Class-Of-Service Copies from production Avaya store to back-up store for business continuity and disaster recovery Application runs as a service on a dedicated server that can be virtual 2012 Avaya Inc. All rights reserved. 13

Avaya Aura Messaging and Modular Messaging Message Mirror Application (Windows) Server Can be a Virtual Server Primary Message Store Backup Message Store Application resides on Windows server (2003, 2008, 2008 R2) Continuously monitors production Avaya message store Copies messages and related data to backup Avaya message store 2012 Avaya Inc. All rights reserved. 14

Avaya Aura Messaging and Modular Messaging Message Mirror Application (Windows) Server Can be a Virtual Server Primary Message Store Backup Message Store In the event of an outage Avaya Aura Messaging Application Server begins local caching once connectivity is lost to message store server 2012 Avaya Inc. All rights reserved. 15

Avaya Aura Messaging and Modular Messaging Message Mirror Application (Windows) Server Can be a Virtual Server Primary Message Store EVM Backup Message Store Admin redirects service paths to backup 2012 Avaya Inc. All rights reserved. 16

Avaya Aura Messaging and Modular Messaging Message Mirror Application (Windows) Server Can be a Virtual Server Primary Message Store EVM Backup Message Store When main server is back on line, service paths are moved back Backed up data is restored to main server Locally cached messages are replicated to message store 2012 Avaya Inc. All rights reserved. 17

Message Mirror Has Two Primary Components Greetings Messages Mirrors in near Real-Time in response to events COS Mailbox Passwords Recorded Names Synchronizes Automatically Default runs hourly on a Windows schedule 2012 Avaya Inc. All rights reserved. 18

Exchange Store and Dual Store Considerations Important Safety Tip Greetings are mirrored Recorded names are mirrored Mailboxes are mirrored Email handles are mirrored Passwords are mirrored COS is mirrored Messages are not mirrored 2012 Avaya Inc. All rights reserved. 19

Requirements Avaya Aura Messaging 6.2 or higher Both participating Avaya stores are identified by an IP Address/Host name and IMAP4 Trusted Server name and password Avaya s IMAP4 Trusted Server provides super user access such that individual mailbox passwords are not required by the software 2012 Avaya Inc. All rights reserved. 21

Message Mirror Server Requirements Windows Server 2003, 2008, 2008 R2 Dedicated Server Virtual Server Acceptable Configured with SMTP to Send Alarms and Status to System Admin Configured with IIS for Mailbox Administration and View Status Reports and Errors See Mutare Document 154 http://www.mutare.com/data/td/154-appserver.pdf 2012 Avaya Inc. All rights reserved. 22

Quote Support and Ordering SAP coded and available in ASD configuration tool Partners can order through Westcon, Jenne and Catalyst Partners with direct contracts with Mutare can order from Mutare Pre-Sales support from Avaya ATAC or Mutare 2012 Avaya Inc. All rights reserved. 24

Migration Existing MM users with Message Mirror under support can transfer their existing Mirror instance and user licenses to AAM without penalty Engage Mutare early in the process for scheduling consideration 2012 Avaya Inc. All rights reserved. 25

Q&A Rich Quattrocchi, Director of Marketing rq@mutare.com 847-496-9003 Don t Miss Our EVM Plus gistt Sneak Peek Wed, Aug 15, 2012 1:00 PM CT Register at mutare.com