Expert Reference Series of White Papers. Unifying Avaya Aura Messaging

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1 Expert Reference Series of White Papers Unifying Avaya Aura Messaging COURSES

2 Unifying Avaya Aura Messaging Patti Couper, Global Knowledge Senior Technical Instructor Introduction Avaya Aura Messaging is the newest messaging product for the Avaya Aura platform. AAM brings flexibility that is beneficial in today s market place with Linux-based servers, system platform virtualization, and SIP installations for compatibility with the Avaya Communication Manager and the Avaya CS1000 call servers. AAM provides three separate options for end-users to store and access messages. With AAM, customers can store and retrieve messages from within the Avaya Message Store, Microsoft Exchange Server, or a combination of both. 1. Every company has the option of choosing to keep messages on the Avaya Message Store server, thereby keeping the voice messages totally separate from the data network. 2. Another option is to stream voice messages directly to the Exchange server, making access to voice mail and more rapid as they are both available through a single interface, Microsoft Exchange. 3. The most flexible option is a combination - to keep the messages stored on the Avaya Message Store server, but to also make them available through an IMAP4/POP3 account on the Exchange server. We are going to take a look at how these three options can be configured on your AAM system. Avaya Message Store For customers who prefer to keep voice mail and completely separate, this will be their selection. There is no additional programming or configuring with this solution. You configure the system and by default it will send and store all voice messages directly on the Avaya Message Store server. 1. Log into SMI server>administration>messaging>user administration 2. If there are no external relay hosts defined on the server, then the default storage destination will be the Avaya Message Store and no options will be given. 3. Complete the remaining user fields and save 4. The user will log into their mailbox using their TUI Microsoft Exchange Customers who want to allow a single interface for users to access both voice mail and will choose this option. This allows the off-loading of messages from the Avaya Storage server to the Exchange Server. The user will log into their account for access to both. Copyright 2013 Global Knowledge Training LLC. All rights reserved. 2

3 1. The AAM administrator will need to work with the Exchange administrator to create an AAM Service Account and assign impersonation permissions 2. The AAM administrator will create an external SMTP Relay Host through the SMI interface Enter the IP address and host name of the Exchange Server 3. Add the Mail Gateway SMI>Administration>Messaging>IMAP/SMTP Settings>Mail Options Highlight the external host name that you added in the previous step. It will show up by the Mailbox Gateway Machine Name. 4. When adding the subscribers, the administrator will assign the exchange server as the storage destination. SMI>Administration>Messaging>Messaging System(storage)User Administration The Storage Destination field will now appear and allow you the options of Avaya Message Store or Exchange Server. Select Exchange Server 5. Through Outlook, create an Exchange account to access the voice mail user. By defining the user through Outlook, you will associate the Avaya Voice Messaging user with the exchange user. Figure 1. Create an AAM Service Account Copyright 2013 Global Knowledge Training LLC. All rights reserved. 3

4 Figure 2. Set the AAM Account Password Figure 3. Add the Mail Gateway Figure 4. Choose the Storage Destination Copyright 2013 Global Knowledge Training LLC. All rights reserved. 4

5 Assigning Impersonations It might be desirable to assign these rights to only a particular scope of users. 1. Run the New-ManagementScope cmdlet to create a scope the impersonation role can be assigned. If an existing scope is available, you can skip this step. The following example shows how to create a management scope for a specific group. a. New-ManagementScope Name:scopeName- RecipientRestrictionFilter:recipientFilter 2. Run the New-ManagementRoleAssignment cmdlet to add the permission to impersonate the members of the specified scope. The following example shows how to configure Exchange Impersonation to enable a service account to impersonate all users in a scope. a. New-ManagementRoleAssignment - Name:impersonationAssignmentName - Role:ApplicationImpersonation - User:serviceAccount-CustomRecipientWriteScope:scopeName Clientless Outlook Toolbar: Avaya Message Store and Microsoft Exchange The most flexible options, with this choice messages can be accessed using the TUI through Avaya Message Store or through Outlook. The messages will actually be stored on the Avaya Storage server but can also be accessed through Outlook via an IMAP4 account. 1. AAM administrator will need to work with the Exchange administrator to create an AAM Service Account and assign impersonations permissions (as described previously for selecting the Exchange Server as storage location). 2. AAM administrator will create an external SMTP Relay Host through the SMI interface. 3. AAM administrator will add the Mailbox Gateway through the SMI interface. 4. Create an IMAP4 account for each user through Outlook instead of the Exchange Server. 5. You must also load the Avaya Voice form at this point. The Avaya Voice form allows the formatting of the voice message through this interface. Perform these steps on any computer running Microsoft Outlook. a. Log in with the user account to which you gave access to the Forms library on the Exchange server. b. Open a Web browser and go to: fdm, and save the file to a temporary location on your hard drive. c. From Outlook account Select Tools > Options > Other > Advanced Options>Custom Forms>Manage Forms and highlight Avaya Voice Form and select Install. 6. When Outlook is launched and a voice message is opened, the Add-In toolbar will appear automatically. 7. Assign Avaya Message Store as the storage destination in the subscriber details page. Copyright 2013 Global Knowledge Training LLC. All rights reserved. 5

6 Conclusion There will be companies and enterprises that will always insist on keeping the voice and data separate However the ability to unify voice and into a single interface can be viewed as a streamlined process that will be embraced by many companies. This white paper shows the flexibility provided through Avaya Aura Messaging and how it can fit into the needs and network requirements of any company. Learn More To learn more about how you can improve productivity, enhance efficiency, and sharpen your competitive edge, Global Knowledge suggests the following courses: Avaya Aura Messaging Implementation (5C00062V) Avaya Aura Messaging Administration, Maintenance, and Troubleshooting (5C00063V) Visit or call COURSES ( ) to speak with a Global Knowledge training advisor. About the Author Patti Couper has been an instructor with Global Knowledge for 14 years. She began working with Nortel products in 1984 with Southwestern Bell Telecom on the installation team for PBXs. She was an AVP of Communications with Bank of America for 9 years in Dallas, TX. She has taught Meridian Mail, Norstar, CallPilot, and Contact Center. She has Avaya certifications for Avaya Aura Messaging, Avaya CallPilot and Avaya Aura Contact Center and currently instructs on all the products. Copyright 2013 Global Knowledge Training LLC. All rights reserved. 6