A vaya A vaya. Modular Messaging for S3400 Message Servers. A New Approach to IP Messaging. Contact Centers Unified Communication Services

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1 A vaya A vaya Modular Messaging for S3400 Message Servers A New Approach to IP Messaging IP Telephony Contact Centers Unified Communication Services

2 Like most businesses today, you face choices about how to affordably acquire or enhance your existing messaging systems with new technologies and applications. "Standards-based IP Messaging" is the next phase in the evolution of messaging solutions where components are built on industry standard hardware and software elements. Suitable for either traditional telecommunications or IP environments, Avaya Modular Messaging combines Avaya s world-class messaging technology with industry standards to support a cost effective and flexible approach to maximising your current and future messaging system investments. IP Telephony Contact Centers Unified Communication Services

3 Messaging systems enabling quick and effective communication and collaboration across your entire enterprise among customers, employees and partners are integral to effective day-to-day business operations and performance. Avaya Modular Messaging is a powerful, forward-looking voice and fax messaging platform designed for single or multisite global enterprises. It is the foundation within Avaya s layered architecture that allows you to add new IP Messaging capabilities while preserving your current messaging infrastructure and capital investments. With Modular Messaging, your employees benefit from convenient anywhere, anytime access to voice and fax messages via telephone, fax machine or account. It fits easily into your existing messaging infrastructure today, while enabling you to add advanced capabilities at your pace. Options include web, wireless or speech access (via the optional Avaya Unified Communication Center), unified messaging, and digital networking. The choice of powerful access tools is especially important for keeping employees connected to your business when working remotely at their home office, customer sites or while on the road. The first release of Avaya Modular Messaging includes the Octel Aria -based Telephone User Interface (TUI), renowned for its ease of use. If you re buying a new messaging system, Modular Messaging is a leading edge solution with outstanding functionality, flexibility, and reliability. This global solution supports international operations with up to nine languages per system and two callerselectable languages per mailbox. A New Era in Messaging Standards-based IP Messaging is a new approach to designing messaging solutions that leverage industrystandard hardware, software, and Internet Protocols to deliver bottom line and competitive advantages. Your business benefits from messaging equipment that delivers powerful new features and applications, and is compatible with other standards-based applications and services, such as IMAP4- (Internet Messaging Access Protocol) and LDAP- (Lightweight Directory Access Protocol) driven administration tools. In the future, as voice and data networks converge, standards-based IP Messaging will enable you to leverage converged network components, drive down total cost of ownership and take advantage of new IP-based, enterprise-wide distributed messaging architectures to lower your operating costs and increase system availability through: Centralised shared services and hardware core elements. It combines the best of all current Avaya messaging platforms within a single architecture. It flexibly integrates with your existing Avaya Octel 250, Avaya Octel 200/300 or Avaya INTUITY AUDIX systems Avaya Modular Messaging offers a superior feature package of call answering and messaging capabilities and has great scalability to support your future needs. Capacities range from four to 144 ports, one to 50,000 mailboxes, and up to 15,000 hours of storage. 1 a higher plane of communication

4 Distributed network edge devices for local presence, local access, and sustainability. Common enterprise-wide administration, diagnostics, and reporting. A Seamless Evolutionary Path Regardless of your current messaging platforms and capabilities, you can deploy Avaya Modular Messaging seamlessly in your network environment without having to change your current voice and data infrastructure. Using Avaya Message Networking via the S3210 Message Server, you can communicate with virtually any other messaging system in your network using a host of networking protocols, including the industry-standard SMTP-MIME protocol. Avaya Modular Messaging acts as the messaging foundation, providing voice and fax messaging. Additional advanced capabilities such as unified messaging and unified communication can be added to provide even greater functionality and productivity while protecting your messaging system investment. You can start with a traditional voice-messaging package, add multimedia and access capabilities when ready, and ultimately architect a comprehensive unified communication solution. With Avaya s new approach to adding features, capacities and applications, you can advance your system: Without having to replace existing infrastructure or sub systems. Without extensive user re-training. Taking one step at a time, as your business needs change or as important new technologies and capabilities become available. One Innovative Architecture Supports Multiple Platforms Avaya Modular Messaging merges Avaya s varied messaging platforms into a new flexible, scalable, next-generation layered architecture. Avaya Modular Messaging builds upon your current infrastructure and lets you: Utilise industry-standard hardware, software and protocols to help lower costs, add features and increase compatibility between different applications (such as IMAP4 client access to Avaya Message Servers or SMTP/MIME for networking between messaging systems). It helps you save capital investment costs by separating the costs for application software, core messaging software and hardware elements. Using industry-standard elements at industry prices can result in significant cost reductions and a lower cost of ownership. Expand your corporate systems via protocolindependent networking, unified messaging and unified communication solutions using Modular Messaging as the foundation, avoiding the need for a costly complete system replacement. Add Modular Messaging to any multivendor infrastructure you have as well as to industrystandard platforms and Internet Protocols. Modular Messaging supports more than 55 switch integrations (SWINS) from more than 20 manufacturers (and more will be added in the future); so, you may not need to make changes to your current infrastructure to implement Modular Messaging. Enhance system reliability by the use of N+1 server redundancy, disc mirroring, RAID Level 5, hot-swappable components, and Avaya s latest architectural design algorithms.

5 Features That Drive Productivity and Performance Avaya Modular Messaging s superior features are designed to enable your employees to better manage their time, flexibly and conveniently access and deliver information, and collaborate with customers, colleagues and partners 24 x 7 across your virtual enterprise. Here are several features that demonstrate the power of the Avaya Modular Messaging solution. Find Me/Follow Me You control where Avaya Modular Messaging directs your calls when you are away from your desk through real-time Find Me capability, instant telephone, pager and other advanced device outcall notification, so you never miss another important communication. Keeping you in touch can result in improved responsiveness that drives higher customer satisfaction. Octel Aria Mailbox Applications Avaya Modular Messaging supports popular Octel Aria Mailbox types through attributes you assign to the mailboxes. Aria Messaging Functions Provided with Avaya Modular Messaging CATEGORY Personal Mailbox Call Answer Mailbox Auto Attendant and Call Routing Bulletin Board Distribution Lists DESCRIPTION This basic subscriber mailbox includes multimedia messages. Works with voice and/or fax and includes personal greetings. Similar to a Personal Mailbox although subscribers are restricted from sending messages. The caller enters a single digit choice, extension number or name, and then is routed to the associated extension or mailbox. Plays recorded messages to callers. Uses system-level list(s) for message distribution. This feature is also known as Enhanced List Administration (ELA). Telephone User Interface (TUI) Caller Applications Current Avaya Octel 250 Aria subscribers will have a consistent user experience with these voice messaging systems. You benefit from minimised end-user training and fewer calls to your Help Desk for support. Avaya Modular Messaging plans to add support for other popular Avaya Telephone User Interfaces. Avaya Modular Messaging supports Octel Aria-type, single-digit menus in the form of caller applications. These are separate applications like complex auto attendants, listen-only mailboxes, and bulletin boards that can be designed using a Microsoft Windows Graphical User Interface-based editor tool and deployed across voice mail domains. 3 a higher plane of communication

6 Innovative Modular Messaging Architecture Built using industry standard components, Avaya Modular Messaging consists of one or more Avaya S3400 Message Servers: one or more for the PBX interface and one or more for message storage. The first S3400 server provides the Messaging Application software layer and some IP Gateway functions (such as switch integration interface to IP messaging). The other S3400 server(s) stores your configuration database, subscriber directory and message database. All S3400 servers communicate over a private, dedicated IP link, which is separate from your LAN/WAN infrastructure. Message Application Server(s) (Win2K) Message Storage Server(s) (Linux) Avaya S3210 Message Networking Server Avaya Modular Messaging via Avaya S3400 Message Servers T echnical Specs Avaya Modular Messaging Servers Common Modular Messaging Server Specifications S3400 Message Server Specifications Avaya Modular Messaging systems consist of one or more Message Application Servers and one or more Message Storage Servers. There are two Message storage options: a standard and a high availability option. As your port or geographic requirements increase, simply add servers to accommodate the expansion. Intel P4 2.0 GHz processor 512 MB system memory Industrial 4U rack mount chassis with redundant hot/swap system cooling fans (desktop mount optional). Dimensions: 7H x 17W x 21D 80 GB ATA-100 hard drive CD-ROM Standard Availability Option (2) 80 GB ATA-100 hard drives (S3400 Message Server) RAID Level 1 DVD-RAM High Availability Optionj (3) 72 GB Ultra 160 SCSI hot/swap hard drives (S3400 Message Server) RAID Level 5 Redundant hot/swap SCSI bay cooling fans Redundant hot/swap power supplies DVD-RAM Ports Users Message Storage (hours) 4 to 144 ports Analogue, E1 Digital and Digital Set Emulation (DSE) List of supported PBXs available from Avaya 1 to 50,000 local subscribers The Standard Availability Option supports up to 7,500 hours. The High Availability Option supports up to 15,000 hours.

7 In the event of an IP link failure between the servers, the S3400 server containing the application software is sustainable and can continue to store up to 5,000 hours of messages to help ensure availability. Industry Standards Supported Industry Standard Platforms: Intel Dialogic Analogue, E1 or Digital Set Emulation. To Learn More Let us help take care of your messaging needs so you can take care of your business. For additional information, please contact your Avaya Account Manager, approved BusinessPartner or visit avaya.com/learnmore/uc. For more about Avaya and other award-winning solutions, visit avaya.com. Industry Standard Operating Systems: Linux, Microsoft Windows IP and Internet Standards: IP for server-to-server transport, IP Networking, IMAP4 client access to messages, SMTP/MIME for sending and receiving messages, LDAP for attribute storage (e.g., user and system data) and directory queries (e.g., name, address), and HTTP for browser-like administrative interfaces Audio Encoding: GSM or G a higher plane of communication

8 Avaya Advantage Avaya enables businesses to achieve superior results by designing, building and managing their communications networks. More than one million businesses worldwide, including 90 percent of the FORTUNE 500, rely on Avaya solutions and services to enhance value, improve productivity and gain competitive advantage. Focused on enterprises large and small, Avaya is a world leader in secure and reliable IP telephony systems and communications software applications. Driving the convergence of voice and data communications with business applications and distinguished by comprehensive worldwide services Avaya helps customers leverage existing and new networks to unlock value and enhance business performance. reach a higher plane of communication IP Telephony Contact Centers Unified Communication Services 2003 Avaya, Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by the, or are trademarks or registered trademarks respectively, of Avaya Inc. FORTUNE 500 is a registered trademark of Time Inc. All other trademarks are the property of their respective owners. 04/03 EF-MAP1929UK. avaya.com