An EMC view into a comprehensive Microsoft-based Unified Communications solution

Transcription

1 Enterprise Unified Communications Deployment: An EMC view into a comprehensive Microsoft-based Unified Communications solution Dustin Smith, EMC Global Services Copyright 2008 EMC Corporation. All rights reserved.

2 Agenda What is Unified Communications (UC)? Microsoft-based UC Architecture Overview Exchange Server 2007 Unified Messaging Office Communications Server 2007 Unified Communications Additional Considerations How EMC ties it all together Monitoring and maintaining VoIP How to Get Started Questions Copyright 2008 EMC Corporation. All rights reserved. 2

4 What is Unified Communications (UC)? Gartner defines UC products (equipment, software and services) as those that enhance individual, workgroup and organizational productivity by enabling and facilitating the control, management, integration and use of multiple enterprise communication methods. UC products achieve this through the convergence and integration of communication channels (that is, media), networks, systems and business applications, as well as through the consolidation of the controls over them. Gartner Bern Elliot Aug 2007 Copyright 2008 EMC Corporation. All rights reserved. 4

5 Who Does Gartner See In the Marketplace? Microsoft Strengths Strong company, customer base Partnerships for telephony Common user interface, established user/customer base Microsoft Challenges New products Services for design/implementation require different skill sets Some new telephony functions are already being provided by others (as proven solutions) Copyright 2008 EMC Corporation. All rights reserved. 5

6 Who Does Gartner See In the Marketplace? Microsoft Strengths Strong company, customer base Partnerships for telephony Common user interface, established user/customer base Microsoft Challenges The Leaders quadrant contains vendors selling comprehensive New products and integrated UC solutions that directly, or with well-defined partnerships, address the full range of market Services needs. These for vendors have defined migration and design/implementation evolution plans for their products in core UC areas and require different skill sets are using their solution sets to enter new clients into their client Some roster, new and to telephony expand their footprint in their existing functions client are base already in new function areas. being provided by others (as proven solutions) Copyright 2008 EMC Corporation. All rights reserved. 6

7 Microsoft Unified Communications Technologies and Calendaring Unified Messaging Software- powered VoIP IM and Presence On-premise and Hosted Conferencing Copyright 2008 EMC Corporation. All rights reserved. 7

8 Microsoft Unified Communications Benefits Unified Communications provides many benefits to reduce administrative overhead Able to manage all communications through one group Takes advantage of the investment in the Exchange infrastructure to support all communications services Unified Communications provides many benefits to increase information worker productivity Consolidating all information ( , voic , faxes, appointments, contacts) into one logical inbox Provides a consistent place to access valuable date either locally through Outlook, remotely via Active Sync, or from a traditional telephone Copyright 2008 EMC Corporation. All rights reserved. 8

10 Microsoft Unified Communications VOiP Products Support for Native IP-PBX Hundreds of IP PBXs are supported Requires native Session Initiation Protocol (SIP) Optional T.38 protocol for inbound (outbound not currently supported) fax Can use IP Gateway devices to support legacy TDM PBX Provided through AudioCodes or Dialogic currently Currently 7 models tested and certified Hundreds of PBX s are supported with these gateways Full list of supported vendors is posted on the MS Website h t / /lib / i t Copyright 2008 EMC Corporation. All rights reserved. 10

11 Microsoft Unified Communications Features Microsoft Exchange Server 2007 Innovative Unified Messaging experience Microsoft Office Outlook voice access Speech enabled auto attendant Office Communications Server 2007 Rich Presence with Microsoft Office Communicator Software-powered VoIP functionality with Office Communicator Conferencing (voice, video and content) Innovative Office Communicator device experience Innovative Office Communicator Mobile experience Copyright 2008 EMC Corporation. All rights reserved. 11

12 Microsoft Unified Communications Features Microsoft Exchange Server 2007 Innovative Unified Messaging experience Microsoft Office Outlook voice access Speech enabled auto attendant Copyright 2008 EMC Corporation. All rights reserved. 12

13 Exchange g 2007 Unified Messaging g g Integration of , fax, and telephony into desktop desktop, mobile and web clients One common inbox Voice mail access using Office Outlook, IP phone, smart phone IIntegration t ti with ith existing i ti PBX infrastructure Voice mail access using g telephone Either native SIP or SIP/PSTN gateway is supported Copyright 2008 EMC Corporation. All rights reserved. 13

14 Exchange 2007 Outlook Voice Access Use the telephone to manage , calendar, and personal contacts Access using any telephone Listen to your s and appointments Re-schedule meetings using speech recognition Send notification messages Take action using speech recognition or touch tone Initiate call directly through personal contacts Copyright 2008 EMC Corporation. All rights reserved. 14

15 Exchange g 2007 Auto Attendant Speech enabled auto attendant Call main switchboard and search directory service using speech or touch tone Customizable interactive voice response (IVR) Direct access to your stored contacts Copyright 2008 EMC Corporation. All rights reserved. 15

17 Microsoft Unified Communications Features Office Communications Server 2007 Rich Presence with Microsoft Office Communicator Software-powered VoIP functionality with Office Communicator Redirect calls to local mobile phones dynamically Conferencing (voice, video and content) Innovative Office Communicator device experience Innovative Office Communicator Mobile experience Enhanced look and feel through Outlook Anywhere Note requires Exchange Server 2007 to provide access to mailboxes for some features Copyright 2008 EMC Corporation. All rights reserved. 17

18 OCS 2007 Rich Presence Real-time status Immediate, visual presence representation (availability) Automatic presence status based on Office Outlook calendar information and login status Control presence status manually Streamlined communications from within applications Integral presence throughout 2007 Mi Microsoft f Office Offi system and d SharePoint 2007 Communicate and share content Extend LOB applications to access communications capabilities Copyright 2008 EMC Corporation. All rights reserved. 18

19 OCS 2007 Software Powered VoIP High quality VoIP Single click VoIP capabilities from within Office applications VoIP communications in the office, at home or on the road - Encrypted - No VPN required IM and video alongside Rich call management capabilities Easy to use and configure Intelligent call routing based on presence and Microsoft Office Outlook calendar Copyright 2008 EMC Corporation. All rights reserved. 19

20 OCS 2007 Conferencing g Virtual meetings with integrated audio and video using round table devices Ad-hoc or scheduled conferencing Real-time sharing of documents, applications, and a d media ed a Revolutionary experience Active speaker detection and d panorama views i Record and playback meetings Copyright 2008 EMC Corporation. All rights reserved. 20

21 OCS 2007 Innovative OC Devices Extending the Office Communicator experience Personal computer, Web and mobile devices Dedicated communications devices Software for innovative IP phones h Implementations design with embedded software Partners deliver production devices Copyright 2008 EMC Corporation. All rights reserved. 21

22 OCS 2007 Innovative Mobile Experience Office Communicator for Windows Mobile Rich Presence awareness and location Secure instant messaging Access to corporate address book Linkages to documents (if Mobile Office product installed) Integrated voice capabilities Click to dial using cellular while connected to a mobile network Copyright 2008 EMC Corporation. All rights reserved. 22

24 Unified Communications Additional Considerations Unified Administrative Model Unify Network/Telephony with Systems Groups Need to Optimize and Protect Greater than Ever Leverage key new features of Microsoft Augment design to fill gaps in business needs Operational Management will be key to success Troubleshooting/Problem Resolution Increased inter-dependencies and complexity Joining of two mission-critical systems Messaging Voice Copyright 2008 EMC Corporation. All rights reserved. 24

26 EMC Solutions for Microsoft Clients Exchange Servers Security RSA SecurID Virtualization VMware MS Hyper-V Backup and Restore TimeFinder SnapView NetWorker Disk Library Operational Management SMARTS for MS System Center Operations Manager SMARTS ADM SMARTS VoIP Management Exchange Servers Backup Services Archival Solution Archiving and Compliance Centera Xtender Storage SAN Fabric Performance & Scalability Symmetrix FC SAN CLARiiON iscsi/fc NS Celerra NAS VMware VI3 Operation Mgmt Server DR Site Business Continuity SRDF/A SRDF/S SRDF/CE MirrorView/S RecoverPoint SAN Copyright 2008 EMC Corporation. All rights reserved. 26

30 Enterprise Monitoring/Management SC OPS Mgr 2007 SMARTS Mgmt Pack SC OPS Mgr 2007 SMARTS Mgmt Pack SMARTS VOiP Availability Mgr SMARTS VOiP Performance Mgr Copyright 2008 EMC Corporation. All rights reserved. 30

31 Microsoft UC Monitoring Management Microsoft Operations Manager/EMC SMARTS Superior Application Monitoring/Management Microsoft knows Microsoft best Monitoring built by product groups Superior Network Monitoring/Management Best of Breed network management solution Root Cause Analysis Integration ti between MS OPS Mgr/EMC SMARTS Today bi-directional management Future Microsoft licensed SMARTS technology for Operations Manager EMC VoIP Management Suite Detailed and comprehensive management solution for VoIP infrastructure including: VoIP Availability Manager, VoIP Performance Manager, VoIP Performance Reporter Copyright 2008 EMC Corporation. All rights reserved. 31

32 EMC SMARTS/Operations Manager 2007 EMC Smarts Adds Network awareness to Operations Manager Microsoft System Center Operations Manager 2007 EMC Smarts Connector Management Packs Integrated Knowledge Base Advanced Alerting EMC forwards network root cause alerts and feeds topology view Synchronized alerts, status & resolutions Root Cause Analysis Model-Based Management Network Discovery Copyright 2008 EMC Corporation. All rights reserved. 32

33 EMC SMARTS/Operations Manager 2007 EMC Value- Add Plug-in Solutions EMC Root Cause Analysis Management Pack EMC Specialized Behavior Models Management Pack(s) Microsoft System Center Operations Manager End-to-End Service Management Best of Breed For Windows Management Packs Shared Behavior Models Partner Ecosystem Behavior Models Model-Based Management Licensed Network Discovery Copyright 2008 EMC Corporation. All rights reserved. 33

34 EMC Smarts VoIP Availabilityy Manager g ¾Automated discovery and management of Cisco, Avaya and Nortel CS1K IPT environments ¾User-configurable for multivendor environments ¾Flexible correlation of service measurement events to infrastructure root-causes ¾End-to-end management of VoIP infrastructure and services Copyright 2008 EMC Corporation. All rights reserved. 34

35 EMC Smarts VoIP Performance Manager g ¾Reduce downtime ¾Manage resources more efficiently, easily ¾Reduce administration of VoIP deployments ¾End-to-end service assurance Copyright 2008 EMC Corporation. All rights reserved. 35

36 EMC Smarts VoIP Performance Reporter An easy-to-use, y, wizard-driven reporting solution for enterprises and Managed Service Providers alike to provide Vital information for key stakeholders Increase efficiency through automated report generation Improve p p planning g and optimization of resource usage Better organization of reports for multiple customers Copyright 2008 EMC Corporation. All rights reserved. 36

37 How to Get Started Start with Building Block technologies: Active Directory Health Check Exchange Server 2007 with UM Office Communications Server 2007 B ild a B Build Business i C Case Build with an eye toward business needs Recovery Availability Security Service SLA s (monitoring/management) Avoid Personal Productivity as primary benefit Focus on cost reduction/avoidance as primary p y Productivity as secondary benefit Learn how we did it at EMC: Case Studyy on Microsoft.com Case Study on Intel.com Copyright 2008 EMC Corporation. All rights reserved. 37