Contact Center CC-165 INSTALLATION & USER'S GUIDE

Contact Center CC-165 INSTALLATION & USER'S GUIDE

Table of Contents Introduction... 2 Specifications... 2 J4 Host Communications... 2 J5 and J12 (upper board)... 3 J6, J13, and 14 Input Connections... 3 Monitor Points... 3 Go Off-line / On-line Command... 4 Shunt Times... 4 J7 & J15 Output Relays... 4 Output Points... 4 Pulsing... 5 J7 Output Relays 0 and 1... 5 J15 Output Relays 2, 3 & 4... 5 J8 Power Connection... 5 S1, S2, and Degraded mode... 6 Troubleshooting Techniques... 6 Tech Tip 1 Verify Communication Between CC-165 and IC-1600... 6 Tech Tip 2 Verify Communication Between IC-1600 and Server... 6 Tech Tip 3 Find the Device # of the CC-165 (For Access Gold only)... 7 Tech Tip 4 Replace a Comm20RX chip... 7 Page 1 Copyright 2009, Access Specialties International, LLC, All Rights Reserved

INTRODUCTION The CC-165 Contact Center provides remote monitoring for up to 16 contact points, and remote control capability for up to 5 output points. It interfaces with the Access Gold and ASI 2000 software and electrical devices in the field. The CC-165 will continuously monitor the open or closed state of the input and output points, and report changes in condition to the host system. Each input and output has an LED indicator, which will light when an input contact is closed, or an output relay is energized. Mounted in a standard electrical enclosure, the CC-165 is protected from the elements and can be easily stored in high ceilings or wiring closets. Through the software there are several types of commands that can be issued to the CC- 165. Immediate, conditional response, re-occurring or scheduled, and one-time future commands all may be issued to give you more flexibility and control over your facility. Locations without card readers may be locked and unlocked manually or at a pre-set time. A sound alarm could be controlled by an output relay of a CC-165 and triggered by an input from the same CC-165. This is known as a Conditional Response. Parking lot lights may be automatically turned on and off at certain times of the day. There are many more ways in which the CC-165 can be used to facilitate building management. SPECIFICATIONS Size 8" x 8" x 4" Power Requirements 12 VAC @ 60 Hz 1A, or 12 VDC at 1 A 16 Monitored Contact Points 5 Controlled Output Points Operating Temperature -40 C to +75 C J4 HOST COMMUNICATIONS J4 provides the connections for communications to the IC-1600 panel or a Channel Expander (CE-1600). A Channel Expander multiplexes one channel on an IC-1600 into an additional 16 ports and can be placed up to 2 miles away from the IC-1600. Removable terminal blocks are provided for easy installation. The CC-165 requires a 4-wire connection to the host. The cable should be 22 gauge, shielded cable, consisting of 2 twisted pair, and all shields earth grounded at one end. Page 2 Copyright 2009, Access Specialties International, LLC, All Rights Reserved

The maximum allowed distance from the CC-165 from the IC-1600 or CE-1600 is 2 miles. Note: The greater the distance, the greater the delay in transfer of data between the CC- 165 and the IC-1600. Host (a channel or port) J4 CC-165 Lower Board Data + Pin #1 Data Pin #2 Enable + Pin #3 Enable Pin #4 J5 AND J12 (UPPER BOARD) The CC-165 has two ports that are not used, J5 and J12. However, these ports put out both 5 VDC and 12 VDC that can be used to power external devices such as motion detectors, smoke detectors, etc. J5 and J12 provide the following connections for any type of device: Miscellaneous Device J5 J12 5 VDC Pin #1 Pin #1 12 VDC* Pin #2 Pin #2 Ground Pin #3 Pin #3 Note: the board is misprinted at 20VDC J6, J13, AND 14 INPUT CONNECTIONS Monitor Points Sixteen contact monitoring points are available. The contact inputs are current sensitive, not voltage sensitive. An open contact will have 12 VDC across it. A closed point will have approximately 10mA of current. Unlike the Reader Interfaces, the CC-165 does not provide the dedicated inputs (tamper, exit-push button, and DOD). All inputs must be defined as monitor points in the software. The definition of CC-165 is under System Devices of the Access Gold application and under the Device Center for ASI 2000. All monitor points have an LED indicator that will emit light when the input contacts are closed. Any of the monitor points can be tied to alarms and conditional responses in the software. Page 3 Copyright 2009, Access Specialties International, LLC, All Rights Reserved

Go Off-line / On-line Command The Go Online or Go Offline is the only type of command that can be issued for the inputs of the CC-165. Commanding the CC-165 to Go-Offline tells the CC-165 to ignore the activity on the inputs. Nothing will be reported in the Monitor Activity or Transaction Monitor when a CC-165 is Offline. This can be helpful when these monitor points are tied with alarms and conditional responses that an operator wants to temporarily disarm. Commanding the CC-165 to Go-Online will resume the reporting of the activity for the monitor points. Please note that a specific point cannot be commanded to Go-Offline or Go- Online with the CC-165. All monitor points on the CC-165 Go-Offline (or Online) at the same time. Shunt Times Devices can be set to shunt the user-definable monitor points. In the definition of the monitor point there is a section that states Condition to Shunt. The condition can be shunted for up to 126 seconds. Choosing the No Shunt for the monitor point will cause all activity for the monitor point to be reported immediately. Choosing to shunt the open description for the monitor point determines how long the monitor point must remain open before the condition is reported in the software. Choosing to shunt the closed description for the monitor point determines how long the monitor point must remain closed before the condition is reported in the software. J7 & J15 OUTPUT RELAYS Output Points Five output relays are available on the CC-165. The relays are rated at 120 VAC or 28VDC, both voltages at 3 ma. When each output is energized (in the software definition of the output point, the closed description is the energized state of the relay), the LED associated with the output will emit light. Each output can be linked with commands, conditional responses, and alarm responses in the software. Page 4 Copyright 2009, Access Specialties International, LLC, All Rights Reserved

Pulsing Another advantage of the CC-165 is that the outputs are capable of pulsing. Pulsing allows the user to temporarily energize or de-energize any defined outputs for a CC-165. If pulsing is not used, the state of the output relay will be changed permanently. To change back to another state of the outputs, an additional command must be sent to the CC-165. Pulsing is defined in the software device definition. Either the open or closed description can be pulsed for up to 126 seconds. J7 Output Relays 0 and 1 Function J7 CC-165 LED Output 0 Common Pin #1 10 Output 0 Normally Open Pin #2 Output 0 Normally Closed Pin #3 Output 1 Common Pin #4 11 Output 1 Normally Open Pin #5 Output 1 Normally Closed Pin #6 J15 Output Relays 2, 3 & 4 Function J15 CC-165 LED Output 2 Common Pin #1 4 Output 2 Normally Open Pin #2 Output 2 Normally Closed Pin #3 Output 3 Common Pin #4 5 Output 3 Normally Open Pin #5 Output 3 Normally Closed Pin #6 Output 4 Common Pin #7 6 Output 4 Normally Open Pin #8 Output 4 Normally Closed Pin #9 J8 POWER CONNECTION Power J8 12 VAC/12 VDC+ Pin #1 12 VAC/12 VDC- Pin #2 Ground Pin #3 Not Used Pin #4 Page 5 Copyright 2009, Access Specialties International, LLC, All Rights Reserved

S1, S2, AND DEGRADED MODE SW1 and SW2 are not used with the CC-165. All dip-switches on the SW1 and SW2 should always be off. When a CC-165 loses communication to the IC-1600 then the CC-165 will go into degraded mode. In Degraded mode any relay that was energized will now de-energize. This is to ensure that doors will lock after communication was lost from the IC-1600 to maintain security. TROUBLESHOOTING TECHNIQUES Tech Tip 1 Verify Communication Between CC-165 and IC-1600 1. Access Gold and Panelcom (PCW) or ASI 2000 and Panel Manager need to be running. 2. Look up the Device number, Channel and Port in Device Definitions/Device Manager. 3. If the device number is unknown, send a signal from the CC-165 by changing the state of a monitor point. 4. In the transaction screen, the signal that was just sent up from the CC-165 should be reported. 5. If nothing is reported then there is no communications to the Host. 6. Edit the IC-1600 and make sure that the channel is checked so the channel is ON. 7. If a Channel Expander is being used turn the corresponding dipswitch on. 8. Look at the channel (or port for a CE-1600) and verify that the LED is flashing (the more channels that are ON, the slower the LEDs will flash). 9. Only Channels and Ports that are being used should be turned on. Tech Tip 2 Verify Communication Between IC-1600 and Server 1. Access Gold and Panelcom or ASI 2000 and Panel Manager need to be running. 2. Open Monitor Activity (AG) or Transaction Monitor (ASI 2000) to watch the real time transactions. 3. Send a signal from the CC-165 by changing the state of a monitor point\ 4. In the transaction screen, the signal that was just sent up from the CC-165 should be reported. If nothing is reported then there is no communications to the Host Page 6 Copyright 2009, Access Specialties International, LLC, All Rights Reserved

Tech Tip 3 Find the Device # of the CC-165 (For Access Gold only) 1. Access Gold and Panelcom must be running. 2. Send a signal from the CC-165 by changing the state of a monitor point. 3. In the transaction screen, the signal that was just sent up from the CC-165 should be reported. 4. If nothing is reported then there is no communications to the Host. 5. If there is not a device # assigned to the CC-165, the message Undefined Device will report along with the channel and port # s. 6. Look up the Device number, Channel and Port in Device Definitions for information on the device such as the panel #, channel #, port #, Go and Shunt times, etc. Tech Tip 4 Replace a Comm20RX chip Many times when communications is not functioning between the IC-1600 and the CC-165, the Comm20RX chip has gone bad. The Comm20RX chip is the small green circuit board that is upside down on the bottom board of the CC-165. 1. Remove power from the CC-165. 2. Remove the upper board from the CC-165. 3. Remove the Comm20RX chip from the CC-165. 4. Replace the Comm20RX chip with a known good chip. 5. The Comm20RX board has two J connections. J1 and J2. When replacing any Comm20RX chip the lowest J number always matches the lowest J number. 6. Match J1 on the Comm20RX chip to J7 on the CC-165 7. Match J2 on the Comm20RX chip to J8 on the CC-165 8. Replace the upper board on the CC-165. 9. Reapply power to the CC-165. Page 7 Copyright 2009, Access Specialties International, LLC, All Rights Reserved