Management, Leadership and People Development Skills

Management, Leadership and People Development Skills Who are these courses for? Appropriate if: You Have Been Undertaking A Supervisory Role You Have Recently Been Promoted Or Appointed To A First Line Management Position. You Have A Range Of Responsibilities /Activities Within A Specific Department Your Role Requires You to Liaise And Work Within Other Departments Within The Organization You Report To A Senior Or Middle Manager On Performance And Outcomes Problem solving Problem identification Techniques for analysis Implementing solutions Evaluating solutions Managers will be presented with issues and problems on a daily basis and the purpose of the module is to provide candidates with the skills and techniques that will assist in developing the problem solving and decision-making process as well as giving candidates the confidence to address challenging situations and seek the optimum outcome The module will examine: Techniques for problem identification Inc.: root cause analysis fishbone analysis Understanding the decision making process (the steps in the process) Techniques of decision making inc: Decision trees, six thinking hats Planned and intuitive decision making Techniques for evaluation - force field analysis, future pacing techniques Candidates will be offered the opportunity to apply these techniques in practise by addressing a ley problem /issue within their own organisation

Human Performance Motivating your team Understanding how teams work Motivation models and techniques Applying motivation in practise Evaluating outcomes Managing teams successfully is one of the keys to an efficient and effective First line manager. This module explores how Managers can develop and build upon their skills to create a strong, well performing team The module will examine: The concept of team dynamics what influences team structure and how this can be managed to produce effective performance How individuals perceive their team role identifying classifying and maximizing skills and capabilities of the individual in working in a team. (Belbin s team role model, the Expertise model) Understanding the concept of motivation how individuals respond differently Developing a range of approaches to improving performance via techniques of motivation Using and Setting SMART goals and targets as an element of team performance (Action centred leadership approach) Negotiation and Networking Principles and practise of negotiation Techniques of persuasion Developing internal and external relationships As part of their role the effective First line manager needs to maintain a number of relationships with staff, supervisors, Senior Managers, as well as clients and customers The skills required for this aspect of management is what this module will explore and investigate: The key principles of negotiation. Negotiation skills understanding the use of language Negotiation skills understanding the use of empathy (4 step approach) Negotiation skills - Introduction to stakeholders and stakeholder analysis managing the stakeholder relationship and the internal customer

Recognising and classifying challenging individuals and developing appropriate actions and responses Assessing and appraising performance Understanding performance indicators Preparing for appraisals appraisal tools Constructive feedback and action planning The effective first line manager is likely to be involved in developing the skills and abilities of their own team and are also expected to understand how this development matches broader organisational goals so this module will consider how to use performance assessment successfully to maintain individual and team performance The module will examine: Mission and vision statements their value and how to interpret them for performance goals The individual as an organisational asset classifying contribution (the ESKA approach) Using appraisals as a development tool ensuring buy in Effective appraisals skills of the appraiser (this will also be an opportunity for Candidates to undertake self-assessment activities) Using feedback as an approach to motivate individuals approaches to feedback 9 exploring different models and techniques) Ensuring effective outcomes SMART planning approaches

Team Leaders Who are these courses for? The most appropriate candidates are likely to: Have Been Appointed As A Team Leader With Responsibility For The Day To Day Running Of A Specific Group Of People Be Responsible For The Team s Performance And Ensuring That Targets/Outcomes Are Met Look After And Manage The Day To Day Operations Of The Team Report To A Line Manager On Outcomes And Performance. Leading a Team How to set goals and Targets How to review and evaluate targets Ensuring Tem performance, keeping the team focused This module will focus on an appreciation of the importance of goals and targets in an organisation. Organisations may have differing goals, and these will be examined (including Financial, quality and customer service goals) The module will also explore the difference between Tangible and non- tangible goals and why these are important to an organisation The module will also examine the different Techniques and approaches to review and evaluation of targets and how to use the SMART model to engage your team in this process

Developing yourself Managing your time Managing your workload Reflecting on your performance Personal SMART plans The idea behind this module is to support the front line manager in making the most effective use of their working week. It is recognised and appreciated that Front line managers and supervisors will have a range of demands placed on them and this module looks at a range of techniques and methods to balance those demands. Various techniques to manage time will be examined, including: Time diaries Time logs Action /priority matrix The 4D model There will be an interactive element as there will be opportunities to test and apply these models in practise The module will also look at simple and easy technique to improve time management based around the idea of reflection a straightforward approach will be used based on the 3 what? Question model Finally delegates will be given the opportunity to put these ideas into practise by creating a personalised management plan using SMART approaches Understanding change in the workplace Why change occurs Understanding processes of change Understanding peoples reaction to change Dealing with team issues Organisations will need to deal with changes to their markets and customers and this will have a direct impact on team performance. This module is designed to provide the front line manager / supervisor with techniques and skills to effectively manage this process The module will consider the different reasons for change and how they may impact upon the organisation. The key area for front line managers and supervisors is to ensure teams adapt to changes in process or procedure so the module will also look at:

How people react to change the SARAH model Steps in the change process how individuals and teams can be moved from a negative to a positive focus Planning a change management process delegates will have the opportunity to design a plan appropriate for their teams needs Communicating as a Manager Essential communication skills Influencing and persuading Dealing with difficult conversations Introduction to conflict management The quality of Instructions, actions, discussions with staff will impact upon performance so the purpose of this module is to offer candidates the opportunity to build upon and develop an essential for the front line manager that of communication. The module will look at: Models of successful communication the ACE approach Verbal vs Non-verbal communication using and adapting these approaches Listening skills - how to be an active listener Positive aspects of communication using influencing language to manage challenging situations Positive aspects of communication using verbal and nonverbal communication successfully in challenging situations Managing your Managers Who are these courses suitable for? You Will Work Closely With Senior Management Teams / Directors You Will Be Involved In Strategic / High Level Decision Making You May Be Responsible For A Team Of Managers / Supervisors You Will Be Responsible For Introducing And Monitoring New Polices / Procedures In The Organisation You May Be Responsible For Delivering Reports To Senior Managers / Shareholders

Team Management achieving Organisational objectives Understanding strategic goals Translating goals into effective action Designing successful cross company teams Monitoring and evaluation creating achievement milestones Multi directional reporting This module will explore: Approaches to creating an effective Team Utilising Team dynamics to support performance and outcomes Developing a successful communications model Action centred goals and action centred strategy converting the mission statement to operational targets Techniques for Team motivation (Can be linked to the Managing relationships module) Managing improvement Mapping your Business Environment Creating quality standards Constructing Quality models Operational Implementation All Organisations will need to consider approaches to developing or improving the product / service in order to maintain or grow their customer base. With this as the key focus, this module will explore:

The organisations Business Environment and mapping the key influencing factors utilising LONGPestle analysis approaches Critically assess the organisation s effectiveness in managing quality to meet or exceed customer requirements Analysing the nature of the customer - The internal customer Analysing the nature of the customer The external customer Evaluating approaches to quality management benchmarking performance Develop an improvement plan that is designed to meet and, if possible, exceed customer requirements Developing an practical improvement plan benefits to the organisation via employee engagement Managing Stress and conflict Defining Stress Defining conflict Influencing Factors Applying techniques and approaches Measuring benefits A recent HSE survey suggested that the major reason for loss of working days in UK Business were due to stress related issues. With the emphasis on the Health and Welfare of employees this module will explore: Causes and impact of Stress The link between Stress and conflict in the workplace Approaches to Stress management techniques and skills Approaches to conflict management techniques and skills Developing an appropriate management skills base Creating,implementing and evaluating a stress management policy Managing relationships using stakeholder analysis Preparing a stakeholder analysis Identifying your stakeholders Selecting and utilising Relevant approaches to build relationships

All organisations will place the customer at the centre of their operations, but the stakeholder embraces a wider range of influencing individuals who can have an impact on business performance. With this as the key focus, this module will explore : Definitions of stakeholders Identifying organisational stakeholder Classifying and evaluating the impact of the stakeholder influence Stakeholder mapping utilising the 4 quadrant map approach Managing the stakeholder relationship approaches and techniques Relationship management evaluating the benefits Who are these courses for? Applicable if. You will Have Responsibility for Making Key Decisions Which Impact upon Customers, Other Teams Etc. You will Have Responsibility for Team Development You will Have Responsibility for Individual Employees Development You will Be Involved in the Organisations Planning Decisions You May Be Involved In the Implementation of These Planning Decisions Developing Leadership Styles The difference between Leadership and Management Qualities of an effective Leader Skills of an Effective leader Application in practise achieving outcomes There is a greater expectation in terms of performance and ability from today s Business Manager so it important to explore the range of skills and competencies required The tactical middle manager is also more likely to have responsibilities that extend beyond a specific team so recognising and developing the skills required will add value to business performance This particular module focuses on developing that understanding and offers opportunities to explore approaches to personal Leadership development The module will explore: Essential Leadership skills Leadership styles and models

Understanding own leadership style this will via be self-assessment and reflective review Leadership styles and Leadership behaviour how to use Leadership styles to engage teams and individuals Skills and qualities a personal review and SWOT analysis Creating a personal development plan Human Performance Motivating People (skills and techniques) Models of Motivation Understanding the psychological iceberg Understanding individual drivers Applying techniques in practise Understanding motivation as a tool for Business performance is regarded as an essential for Managers at all levels, but for the tactical middle manager, the emphasis may be more on developing organisational policies and procedures. The focus of the module will be to pace Motivation and Human Performance in an Organisational context The module will consider: Measuring the asset value of the employee approaches and techniques The psychological iceberg its significance in managing the employee as an asset Motivation in context models and approaches Application to the individual and application to teams Measuring the impact of motivation approaches on Individual and Team performance setting valid and appropriate objectives Developing a performance policy that works benefits and impact Developing individual Mental toughness (this module will include an additional cost for the assessment / test Understanding mental toughness Mental toughness as a management quality Adapting mental toughness skills to management behaviour

As greater demands are placed upon managers and business leaders, it is recognised that a new range of qualities will be required in these demanding roles and mental toughness is seen as key quality This module will allow you to explore: The concept of mental toughness How it can work in practise identifying the benefits of a MT approach to business relationships Assess your own degree of mental toughness via psychometric testing Create an action plan to improve / develop your skills Managing meetings Setting the agenda Managing time Managing conflict in the meeting Understanding meeting dynamics Achieving effective outcomes This module examines approaches to maximising the effectiveness of team meetings utilising the action centred leadership approach. The following topics will be explored Creating a range of appropriate meeting agendas Techniques for managing difficult meetings pace direction and control Techniques for managing difficult individuals Generating a creative meeting atmosphere (utilising the 6 thinking hats approach) Developing goal oriented outcomes