Atlas Copco Construction Technique Service Extended Warranty and Service Agreements The peace of mind you need to focus in your business
Atlas Copco Construction Technique Service Extended Warranty and Service Agreements Overview Servicing your machines regularly is very important to ensure reliable operation and a long service-life. With pro-active service and preventive maintenance you minimise the risk of high production costs and break-downs. Atlas Copco have developed service agreement based on experiences from customer feedback, application knowhow, field support and product development. You can select a service agreement that meets your requirement of professional service in order to get the outmost of your machine investment. Service Agreement Extended Warranty Inspection Plan Plus Program Service Plan CARE Plan CARE Plan Service Plan Plus Program Extended Warranty Inspection Plan 2
Extended Warranty Plus Program The Atlas Copco Construction Technique Plus Program is the umbrella name for extended warranty products within the Construction Technique segment. Plus Program consists of different subproducts to cover different market and customer needs. A variation of coverage types as well as agreement lengths from plus one up to plus four years extension of the regular warranty is available to choose from. Why buy? An extended warranty gives you peace of mind and will help you keep control of the cost of your Atlas Copco equipment as well as maximizing it s uptime. The extended warranty can be bought together with or upgraded into a service agreement where preventive maintenance parts, fluids and labor are included. When buy? Extended Warranty can be purchased together with your machine order or as long as the equipment is under warranty. Gold Our Gold extended warranty covers specific components, the list of components included depends on type of equipment. Any part/sub-component on a component covered by Gold is also covered by warranty unless it s a regular wear item. Available as Plus12 (1 year extension) Plus24 (2 years extension) Plus36* (3 years extension) Plus48* (4 years extension) * Only for rollers Platinum Our Platinum extended warranty gives you the same coverage as during the standard warranty period. Available as Plus12 (1 year extension) Plus24 (2 years extension) 3
Reduced operating costs Fewer production interruptions Longer service life Increased resale value More money in the pocket Machine family Compressors High Pressure Compressors Generators Pavers Rollers Planers Components covered in Gold Control module Compressor element Compressor vessel Valves AirExpert Oiltronix Frame Diesel engine (Excluding: turbo, injector, starter motor, alternator, wiring, piping, tubing, flexibles, electric and electronic components) Control module Compressor element Compressor vessel Valves AirExpert Oiltronix Frame Diesel engine (Excluding: turbo, injector, starter motor, alternator, wiring, piping, tubing, flexibles, electric and electronic components) Diesel engine (excluding turbo, injector, starter motor, alternator, wiring, piping, tubing and flexible, electric and electronic components) Alternator (excluding capacitors and ballast) Control panel (excluding: fuse, circuit breaker, contacts & contacts, lamps, bulbs, circuit breakers, diode, resistor, relays) Cubicle Frame Hydraulic pumps Hydraulic motors Gear boxes Generator Master box and display, PLC Engine (excl. turbo, injector, starter motor, alternator, wiring, electric or electronic components) Hydraulic pumps Hydraulic motors Drum gear Drum/Drums (excl. drum shell wear) Rear axle (CA rollers) Engine (excl. turbo, injector, starter motor, alternator, wiring, electric or electronic components) Hydraulic pumps Hydraulic motors Gear boxes Clutch Engine (excl. turbo, injector, starter motor, alternator, wiring, electric or electronic components) 4 During the extended warranty period regular warranty conditions apply. Regular maintenance inspections are to be carried out by Atlas Copco or an authorized dealer and Atlas Copco Genuine parts are to be used. Fluids, maintenance- and wear parts are not covered by warranty.
Inspection Plan We support you The Atlas Copco Inspection Plan is a complement to your own maintenance capabillities. You get regular inspection visits resulting in a comprehensive diagnostics report with recommendations. What s Included? Our technicians provide a detailed analysis of your machine with recommendations about maintenance and repairs to continue to operate your machine with high productivity and quality. Your benefits: Professional diagnostics of your equipment Written report immidiatly after inspection on what is needed to keep high availability of the product Easy to upgrade to CARE plan Eliminates any hidden surprises Optimize performance levels 5
Service Plan We do it for you A Service Plan covers all periodic servicing, including all required parts/kits, standard labour and a complete diagnostics report. What s Included? All preventive maintenance and Inspection Plan Atlas Copco original parts All labour Comprehensive diagnostics through regular inspections Increased parts availability anytime, anywhere Detailed reporting Reduced administration Comprehensive coverage with minimal exclusions Your benefits: Equipment maintained according to manufacturer s recommendations Increased machine up-time Peace of mind Cost known up-front No hidden surprises Predefined content Less administration Higher resale value Lower cost of ownership 6
CARE Plan We do it for you A CARE Plan covers all periodic service, including all required parts and fluids, standard labor, complete diagnostics report as well as extended warranty on your equipment. A CARE Plan is always available at fixed price. What s Included? Up to 5 years warranty All preventive maintenance Atlas Copco original parts All labour Comprehensive diagnostics through regular inspections Increased parts availability anytime, anywhere Detailed reporting Reduced administration Comprehensive coverage with minimal exclusions Your benefits: Equipment maintained according to manufacturer s recommendations Increased machine up-time Peace of mind Cost known up-front No hidden surprises Predefined content Less administration Higher resale value Lower cost of ownership 7
You can count on us Atlas Copco aims to contribute to our customer s sustainable productivity of their processes keeping our promises and putting our customers first. Strong interaction with our partners allow us to make an important impact on their business and their needs and with pro-active approach we develop long-term partnership based on trust, partnership and loyalty. Through continuous services offering that deliver a clear value for our customers, we can improve the customer s bottom line and lets them focus on: Moving their business forward Increased productivity by services that provide best up-time and quality performance Reduced Cost of Ownership by energy efficiency solutions throughout the entire customers process Safe operations with focus on environmental impact Continuous training of our service technicians and partner to keep top competence levels. 2915 8033 00 Subject to modification without prior notice. Copyright 2013. Atlas Copco Airpower n.v., Wilrijk, Belgium www.atlascopco.com