QUICK REFERENCE GUIDE

QUICK REFERENCE GUIDE

SCOR Processes The Supply Chai Operatios Referece (SCOR ) model describes the busiess activities associated with all phases of satisfyig a customer s demad. The model itself is orgaized aroud the six primary maagemet processes of Pla, Source, Make, Deliver, Retur ad Eable. Usig these process buildig blocks, the SCOR model ca be used to describe supply chais that are very simple or very complex usig a commo set of defiitios across disparate idustries. Today public ad private orgaizatios ad compaies aroud the world use the model as a foudatio for global ad site-specific supply chai improvemet projects. SCOR spas all customer iteractios (quote to cash), all physical material trasactios (procure to paymet, icludig equipmet, supplies, spare parts, bulk product, software, etc.) ad all market iteractios (maufacturig, from the uderstadig of aggregate demad to the fulfillmet of each order). The model is desiged ad maitaied to support supply chais of various complexities ad across multiple idustries. The model focuses o three process levels ad does ot attempt to prescribe how a particular orgaizatio should coduct its busiess or tailor its systems or iformatio flow. People Supply Chai Skills The people sectio itroduced i SCOR 10.0 provides a meas for maagig talet i the supply chai by icorporatig a stadard for describig the expertise required to perform tasks ad maage processes. The SCOR skills maagemet complemets the existig process, metrics, ad practice referece compoets by aligig people ad their skills to the processes. A Skill i SCOR is the capacity to deliver predetermied results with miimal iput of time ad eergy, characterized by a stadard defiitio with associated experiece, aptitudes, ad traiig. Experiece is the kowledge or ability acquired by observatio or active participatio, obtaied by doig the work i a real life eviromet, ad udergoig differet situatios that require differet actios. Aptitude is a atural, acquired, leared, or developed ability to perform a certai kid of work at a certai level. Traiig develops a skill or type of behavior through istructio. All people skills are coded with a capital letter H followed by a capital letter represetig the elemet: S for Skills, A for Aptitudes, E for Experiece ad T for Traiig. These are followed by a period ad a four digit umber. Note: The umber i the ID is a uique idetifier ad does NOT idicate ay kid of priority, importace, or other meaig.

sp - Pla sp1 Pla Supply Chai sp2 Pla Source sp3 Pla Make sp4 Pla Deliver sp5 Pla Retur sp1.1: Idetify, Prioritize ad Aggregate Supply Chai Requiremets sp1.2: Idetify, Prioritize ad Aggregate Supply Chai sp1.3: Balace Supply Chai with SC Requiremets sp1.4: Establish ad Commuicate Supply Chai Plas sp2.1: Idetify, Prioritize ad Aggregate Requiremets sp2.2: Idetify, Assess ad Aggregate sp2.3: Balace with Requiremets sp2.4: Establish Sourcig Plas sp3.1: Idetify, Prioritize ad Aggregate io Requiremets sp3.2: Idetify, Assess ad Aggregate io sp3.3: Balace io with io Requiremets sp3.4: Establish io Plas sp4.1: Idetify, Prioritize ad Aggregate Delivery Requiremets sp4.2: Idetify, Assess ad Aggregate Delivery sp4.3: Balace Delivery ad Capabilities with Delivery Requiremets sp4.4: Establish Delivery Plas sp5.1: Assess ad Aggregate Retur Requiremets sp5.2: Idetify, Assess ad Aggregate Retur sp5.3: Balace Retur with Retur Requiremets sp5.4: Establish ad Commuicate Retur Plas sr - Retur ssr1 Source Retur Defective ssr2 Source Retur MRO ssr3 Source Retur Excess sdr1 Deliver Retur Defective sdr2 Deliver Retur MRO ssr1.1: Idetify Defective Coditio ssr2.1: Idetify MRO Coditio ssr3.1: Idetify Excess Coditio sdr1.1: Authorize Defective Retur sdr2.1: Authorize MRO Retur ssr1.2: Dispositio Defective ssr2.2: Dispositio MRO ssr3.2: Dispositio Excess sdr1.2: Defective Retur Receipt sdr2.2: MRO Retur Receipt ssr1.3: Request Defective Retur Authorizatio ssr1.4: Defective Shipmet ssr2.3: Request MRO Retur Authorizatio ssr2.4: MRO Shipmet ssr3.3: Request Excess Retur Authorizatio ssr3.4: Excess Shipmet sdr1.3: Receive Defective (icludes verify) sdr1.4: Trasfer Defective sdr2.3: Receive MRO sdr2.4: Trasfer MRO ssr1.5: Retur Defective ssr2.5: Retur MRO ssr3.5: Retur Excess

ss - Source sm - Make ss1 Source Stocked ss2 Source Make-to- Order ss3 Source Egieerto-Order sm1 Make-to-Stock sm2 Make-to-Order ss1.1: Deliveries ss1.2: Receive ss1.3: Verify ss1.4: Trasfer ss1.5: Authorize Supplier Paymet ss2.1: Deliveries ss2.2: Receive ss2.3: Verify ss2.4: Trasfer ss2.5: Authorize Supplier Paymet ss3.1: Idetify Sources of Supply ss3.2: Select Fial Supplier ad Negotiate ss3.3: Deliveries ss3.4: Receive ss3.5: Verify ss3.6: Trasfer ss3.7: Authorize Supplier Paymet sm1.1: io Activities sm1.2: Issue Material sm1.3: Produce ad Test sm1.4: Package sm1.5: Stage sm1.6: Release to Deliver sm1.7: Waste Disposal sm2.1: io Activities sm2.2: Issue Sourced/I- Process sm2.3: Produce ad Test sm2.4: Package sm2.5: Stage Fiished sm2.6: Release Fiished to Deliver sm2.7: Waste Disposal sdr3 Deliver Retur Excess sdr3.1: Authorize Excess Retur sdr3.2: Excess Retur Receipt sdr3.3: Receive Excess sdr3.4: Trasfer Excess se - Eable se1 Maage Supply Chai Busiess Rules se1.1: Gather Busiess Rule Requiremets se1.2: Iterpret Busiess Rule Requiremet se1.3: Documet Busiess Rule se1.4: Commuicate Busiess Rule se1.5: Release/Publish Busiess Rule se1.6: Retire Busiess Rule se2 se3 Maage Supply Maage Supply Chai Performace Chai Data ad Iformatio se2.1: Iitiate Reportig se2.2: Aalyze Reports se2.3: Fid Root Causes se2.4: Prioritize Root Causes se2.5: Develop Corrective Actios se2.6: Approve & Lauch se3.1: Receive Maiteace Request se3.2: Determie/Scope Work se3.3: Maitai Cotet/Code se3.4: Maitai Access se3.5: Publish Iformatio se3.6: Verify Iformatio se4 Maage Supply Chai Huma se4.1: Idetify Skills/ Resource Requiremet se4.2: Idetify Available Skills/ se4.3: Match Skills/ se4.4: Determie Hirig/ Redeploymet se4.5: Determie Traiig/Educatio se4.6: Approve, Prioritize ad Lauch

sm3 Egieer-to-Order sm3.1: Fialize io Egieerig sm3.2: io Activities sm3.3: Issue Sourced/I- Process sm3.4: Produce ad Test sm3.5: Package sm3.6: Stage Fiished sm3.7: Release to Deliver sm3.8: Waste Disposal sd - Deliver sd1 Deliver Stocked sd1.1: Process Iquiry ad Quote sd1.2: Receive, Eter, ad Validate Order sd1.3: Reserve Ivetory ad Determie Delivery Date sd1.4: Cosolidate Orders sd1.5: Build Loads sd1.6: Route Shipmets sd1.7: Select Carriers ad Rate Shipmets sd1.8: Receive from Source or Make sd1.9: Pick sd1.10: Pack sd1.11: Load Vehicle & Geerate Shippig Docs sd1.12: Ship sd1.13: Receive ad verify by Customer sd1.14: Istall sd1.15: Ivoice sd2 Deliver Make-to- Order sd2.1: Process Iquiry ad Quote sd2.2: Receive, Cofigure, Eter ad Validate Order sd2.3: Reserve Ivetory ad Determie Delivery Date sd2.4: Cosolidate Orders sd2.5: Build Loads sd2.6: Route Shipmets sd2.7: Select Carriers ad Rate Shipmets sd2.8: Receive from Source or Make sd2.9: Pick sd2.10: Pack sd2.11: Load & Geerate Shippig Docs sd2.12: Ship sd2.13: Receive ad verify by Customer sd2.14: Istall sd2.15: Ivoice sd3 Deliver Egieerto-Order sd3.1: Obtai ad Respod to RFP/RFQ sd3.2: Negotiate ad Receive Cotract sd3.3: Eter Order, Commit & Lauch Program sd3.4: Istallatio sd3.5: Build Loads sd3.6: Route Shipmets sd3.7: Select Carriers & Rate Shipmets sd3.8: Receive from Source or Make sd3.9: Pick sd3.10: Pack sd3.11: Load & Geerate Shippig Docs sd3.12: Ship sd3.13: Receive ad verify by Customer sd3.14: Istall sd3.15: Ivoice sd4 Deliver Retail sd4.1: Geerate Stockig sd4.2: Receive at Store sd4.3: Pick from backroom sd4.4: Stock Shelf sd4.5: Fill Shoppig Cart sd4.6: Checkout sd4.7: Deliver ad/or istall se5 Maage Supply Chai Assets se5.1: Asset Maagemet Activities se5.2: Take Asset Off-lie se5.3: Ispect ad Troubleshoot se5.4: Istall ad Cofigure se5.5: Clea, Maitai ad Repair se5.6: Decommissio ad Dispose se5.7: Ispect Maiteace se5.8: Reistate Asset se6 Maage Supply Chai Cotracts se6.1: Receive Cotract/ Cotract Updates se6.2: Eter ad Distribute Cotract se6.3: Activate/Archive Cotract se6.4: Review Cotractual Performace se6.5: Idetify Performace Issues/Opportuities se6.6: Idetify Resolutios/ Improvemets se6.7: Select, Prioritize ad Distribute Resolutios se7 Maage Supply Chai Network se7.1: Select Scope ad Orgaizatio se7.2: Gather Iput ad Data se7.3: Develop Scearios se7.4: Model/Simulate Scearios se7.5: Project Impact se7.6: Select ad Approve se7.7: Develop Chage Program se7.8: Lauch Chage Program se8 Maage Supply Chai Regulatory Compliace se8.1: Moitor Regulatory Etities se8.2: Assess Regulatory Publicatios se8.3: Idetify Regulatory Deficiecies se8.4: Defie Remediatio se8.5: Verify/Obtai Licese se8.6: Publish Remediatio se9 Maage Supply Chai Risk se9.1: Establish Cotext se9.2: Idetify Risk Evets se9.3: Quatify Risks se9.4: Evaluate Risks se9.5: Mitigate Risk

SCOR Practices The SCOR Practices sectio cotais maagemet practices, software solutios, ad defiitios associated with each process. Compaies use practices to idetify alterative or desired ways for their supply chais to do busiess. The practices i SCOR may be a subset of the total practices a compay recogizes. APICS Supply Chai Coucil recommeds compaies iterested i adoptig SCOR to adapt SCOR by researchig, reviewig ad itegratig relevat idustry practices ad compay practices (iteralizatio). SCOR Practices are classified to simplify idetificatio of practices by area of iterest: Busiess Process Aalysis/Improvemet Customer Support Distributio Maagemet Iformatio Maagemet Ivetory Maagemet Maufacturig/io Material Hadlig New Itroductio Order Egieerig (ETO) Order Maagemet People Maagemet (Icl. Traiig) Plaig ad Forecastig Life Cycle Maagemet Purchasig Reverse Logistics Risk/Security Maagemet Sustaiable Supply Chai Maagemet Trasportatio Maagemet Warehousig Special Applicatios GreeSCOR The followig strategic evirometal metrics allow the SCOR model to be used as a framework for evirometal accoutig: Carbo Emissios (Tos CO2 Equivalet) Air Pollutat Emissios (Tos or kg) Liquid Waste Geerated (Tos or kg) Solid Waste Geerated (Tos or kg) % Recycled Waste (Percet) The SCOR framework ties emissios to the origiatig processes, providig a structure for measurig evirometal performace ad idetifyig where performace ca be improved. The hierarchical ature of the model allows strategic evirometal footprit goals to be traslated to specific targets ad activities.

SCOR Metrics Performace Attributes The performace attributes of a supply chai permit it to be aalyzed ad evaluated agaist other supply chais with competig strategies. SCOR idetifies five core supply chai performace attributes: Reliability, Resposiveess, Agility, Costs, ad Asset Maagemet. Without these characteristics it is difficult to compare a orgaizatio that strategically chooses to be the low-cost provider agaist a orgaizatio that chooses to compete o reliability ad performace. Directly associated with the performace attributes are the Level 1 strategic metrics. These Level 1 metrics are the calculatios by which a orgaizatio ca measure how successful it is i achievig its desired positioig withi the market space. Reliability RL.1.1 - Perfect Order Fulfillmet RL.2.1 - % of Orders Delivered I Full RL.3.33 - Delivery Item Accuracy RL.3.35 - Delivery Quatity Accuracy RL.2.2 - Delivery Performace to Customer Commit Date RL.3.32 - Customer Commit Date Achievemet Time Customer Receivig RL.3.34 - Delivery Locatio Accuracy RL.2.3 - Documetatio Accuracy RL.3.31 - Compliace Documetatio Accuracy RL.3.43 - Other Required Documetatio Accuracy RL.3.45 - Paymet Documetatio Accuracy RL.3.50 - Shippig Documetatio Accuracy RL.2.4 - Perfect Coditio RL.3.12 - % Of Faultless Istallatios RL.3.24 - % Orders/Lies Received Damage Free RL.3.41 - Orders Delivered Damage Free Coformace RL.3.42 - Orders Delivered Defect Free Coformace RL.3.55 - Warraty ad Returs May metrics i the SCOR model are hierarchical, just as the process elemets are hierarchical. Level 1 metrics are created from lower level calculatios. Level 2 metrics are geerally associated with a arrower subset of processes. For example, Delivery Performace is calculated as the total umber of products delivered o time ad i full based o a commit date. Additioally, metrics (diagostics) are used to diagose variatios i performace agaist pla. For example, a orgaizatio may wish to examie the correlatio betwee the request date ad commit date.

Resposiveess RS.1.1 - Order Fulfillmet Cycle Time RS.2.1 - Source Cycle Time RS.3.8 - Authorize Supplier Paymet Cycle Time RS.3.35 - Idetify Sources of Supply Cycle Time RS.3.107 - Receive Cycle Time RS.3.122 - Deliveries Cycle Time RS.3.125 - Select Supplier ad Negotiate Cycle Time RS.3.139 - Trasfer Cycle Time RS.3.140 - Verify Cycle Time RS.2.2 - Make Cycle Time RS.3.33 - Fialize io Egieerig Cycle Time RS.3.49 - Issue Material Cycle Time RS.3.101 - Produce ad Test Cycle Time RS.3.114 - Release Fiished to Deliver Cycle Time RS.3.123 - io Activities Cycle Time RS.3.128 - Stage Fiished Cycle Time RS.3.142 - Package Cycle Time RS.2.3 - Deliver Cycle Time RS.3.16 - Build Loads Cycle Time RS.3.18 - Cosolidate Orders Cycle Time RS.3.46 - Istall Cycle Time RS.3.51 - Load & Geerate Shippig Documetatio Cycle Time RS.3.102 - Receive & Verify by Customer Cycle Time Agility AG.1.1 - Upside Supply Chai Flexibility AG.2.1 - Upside Flexibility (Source) AG.2.2 - Upside Flexibility (Make) AG.2.3 - Upside Flexibility (Deliver) AG.2.4 - Upside Retur Flexibility (Source) AG.2.5 - Upside Retur Flexibility (Deliver AG.1.2 - Upside Supply Chai Adaptability AG.2.6 - Upside Adaptability (Source) AG.2.7 - Upside Adaptability (Make) AG.2.8 - Upside Adaptability (Deliver) AG.2.9 - Upside Retur Adaptability (Source) AG.2.10 - Upside Retur Adaptability (Deliver) AG.1.3 - Dowside Supply Chai Adaptability AG.2.11 - Dowside Adaptability (Source) AG.2.12 - Dowside Adaptability (Make) AG.2.13 - Dowside Adaptability (Deliver) AG.1.4 - Overall Value at Risk (VAR) AG.2.14 - Supplier s/customer s/ s Risk Ratig AG.2.15 - Value at Risk (Pla) AG.2.16 - Value at Risk (Source) AG.2.17 - Value at Risk (Make) AG.2.18 - Value at Risk (Deliver) AG.2.19 - Value at Risk (Retur) RS.3.110 - Receive from Source or Make Cycle Time RS.3.111 - Receive, Cofigure, Eter, & Validate Order Cycle Time RS.3.116 - Reserve ad Determie Delivery Date Cycle Time RS.3.117 - Route Shipmets Cycle Time RS.3.120 - Istallatio Cycle Time RS.3.124 - Select Carriers & Rate Shipmets Cycle Time RS.3.126 - Ship Cycle Time RS.2.4 - Delivery Retail Cycle Time RS.3.17 - Checkout Cycle Time RS.3.32 - Fill Shoppig Cart Cycle Time RS.3.34 - Geerate Stockig Cycle Time RS.3.97 - Pick from Backroom Cycle Time RS.3.109 - Receive at Store Cycle Time RS.3.129 - Stock Shelf Cycle Time

Cost CO.1.001 - Total Cost to Serve CO.2.001 - Plaig Cost CO.3.001 - Plaig Labor Cost CO.3.002 - Plaig Automatio Cost CO.3.003 - Plaig Property, Plat ad Equipmet Cost CO.3.004 - Plaig GRC ad Overhead Cost CO.2.002 - Sourcig Cost CO.3.005 - Sourcig Labor Cost CO.3.006 - Sourcig Automatio Cost CO.3.007 - Sourcig Property, Plat ad Equipmet Cost CO.3.008 - Sourcig GRC, Ivetory ad Overhead Cost CO.2.003 - Material Laded Cost CO.3.009 - Purchased Materials Cost CO.3.010 - Material Trasportatio Cost CO.3.011 - Material Customs, Duties, Taxes ad Tariffs Cost CO.3.012 - Material Risk ad Compliace Cost CO.2.004 - io Cost CO.3.014 - io Labor Cost CO.3.015 - io Automatio Cost CO.3.016 - io Property, Plat ad Equipmet Cost CO.3.017 - io GRC, Ivetory ad Overhead Cost CO.2.005 - Order Maagemet Cost CO.3.018 - Order Maagemet Labor Cost Asset Maagemet Efficiecy AM.1.1 - Cash-to-Cash Cycle Time AM.2.1 - Days Sales Outstadig AM.2.2 - Ivetory Days of Supply AM.3.16 - Ivetory Days of Supply ( Raw Material ) AM.3.17 - Ivetory Days of Supply ( WIP ) AM.3.23 - Recycle Days of Supply AM.3.28 - Percetage Defective Ivetory AM.3.37 - Percetage Excess Ivetory AM.3.44 - Percetage Userviceable MRO Ivetory AM.3.45 - Ivetory Days of Supply ( Fiished Goods ) AM.2.3 - Days Payable Outstadig AM.1.2 - Retur o Supply Chai Fixed Assets AM.2.4 - Supply Chai Reveue AM.2.5 - Supply Chai Fixed Assets AM.3.11 - Fixed Asset Value (Deliver) AM.3.18 - Fixed Asset Value (Make) AM.3.20 - Fixed Asset Value (Pla) AM.3.24 - Fixed Asset Value (Retur) AM.3.27 - Fixed Asset Value (Source) AM.1.3 - Retur o Workig Capital AM.2.6 - Accouts Payable (Payables Outstadig) AM.2.7 - Accouts Receivable (Sales Outstadig) AM.2.8 - Ivetory CO.3.019 - Order Maagemet Automatio Cost CO.3.020 - Order Maagemet Property, Plat ad Equipmet Cost CO.3.021 - Order Maagemet GRC ad Overhead Cost CO.2.006 - Fulfillmet Cost CO.3.022 - Trasportatio Cost CO.3.023 - Fulfillmet Customs, Duties, Taxes ad Tariffs Cost CO.3.024 - Fulfillmet Labor Cost CO.3.025 - Fulfillmet Automatio Cost CO.3.026 - Fulfillmet Property, Plat ad Equipmet Cost CO.3.027 - Fulfillmet GRC, Ivetory ad Overhead Cost CO.2.007 Returs Cost CO.3.028 - Discouts ad Refuds Cost CO.3.029 - Dispositio Cost CO.3.030 - Retur GRC, Ivetory ad Overhead Cost CO.2.008 Cost of Goods Sold

About APICS Supply Chai Coucil APICS SCC advaces supply chai ad operatios maagemet ad iovatio through research, publicatios, educatio ad talet developmet. APICS SCC maitais the Supply Chai Referece model (SCOR ), the supply chai maagemet commuity's most widely accepted framework for evaluatio ad comparig supply chai activities ad performace. APICS SCC is part of APICS, the premier professioal associatio focused o supply chai ad operatios maagemet. For more iformatio, visit apics.org/apicsscc. apicsscc.org APICS 2015. All rights reserved. SCOR is a registered trademark i the Uited States ad Europe. Stock #20002