No.31/14/1000/2014-GA Government of India Ministry of Commerce & Industry Department of Commerce (GA Section) ***** Udyog Bhavan, New Delhi Dated 17th September, 2014. NOTICE INVITING TENDER (NIT) FOR OUTSOURCING OF DATA ENTRY OPERATORS (DEOs) Subject: Contract for hiring the services ofan agency to provide Data Entry Operators (DEOs) in the Department of Commerce - inviting of quotations - regarding. Department of Commerce invites quotations from the experienced and reputed Manpower Agencies for providing the services of Data Entry Operators (DEOs) for a period of one year from the date of awarding contract. This Department requires initially the services of 54 (fifty-four) DEOs. The figure may vary during contract period depending upon the requirements of the Department during the year at short notice. The terms and conditions for the contract are at Annexure-I. 2. Accordingly, sealed bids/quotations are invited from interested agencies fulfilling the following eligibility criteria: a) The Agencies should have at least previous three financial years Le. 2011-12, 2012-13 & 2013-14 of experience in providing such services as mentioned above, to Government Ministries/ Departments/ PSUs/ other reputed national level institutions. A complete list ofclients serviced during the last three years (year-wise) shall be provided along with the value of contracts executed. b) Agencies shall not have been blacklisted by any Ministry/Department of the Government of India. The tendering firms/ bidders shall have to submit notarized affidavit issued recent dates on a stamp paper of appropriate value to this effect that they have not been blacklisted or their business dealings with the Government Ministries/ Departments have not been banned. c) The interested Firms/ Bidders shall also be registered with the Government authorities such as ESt EPF, Service Tax, Labour Commissioner and Income Tax Authorities and a copy each of the registrations shall be attached with the bid. d) The firm must undertake to provide clearance from police authorities in respect of the workers. This Department reserves the right to get police verification of these officials and reject those not cleared by police, if necessary. 1
e) The firm must undertake to pay Minimum Rates of wages to the workers engaged as per the applicable orders of Govt of NCT (They shall furnish a notarized affidavit to the effect that the workers going to be employed in the performance of the contract would be paid minimum wages as per applicable orders of Govt. of NCT of Delhi and all statutory requirements w.r.t. ESI, EPF, Factories Act, I.D. Act, Contract Labour (Regulation and Abolition) Act., would be complied with reference to those workers). t) The candidates, proposed to be engaged, should have passed at least 12th standard pass from a recognized school and should be able to read and write English and Hindi. The candidates should be active and having good health. The candidate should be well conversant with computers and essentially well trained in MS Word language and also desirably possess knowledge of LAN functioning, MS Excel and MS Power Point packages / languages and should have a minimum typing speed of 30 words per minute in English. Company/firm/agency, which is in a position to provide shorthand knowing candidates, will be given preference. g) The firm should have a valid PAN number of the agency without which the bid shall not be entertained. h) The firm should have a registered office in NCT of Delhi. i) The bidder will have to specify the amount to be charged towards service charges for providing the DEOs. It may also be noted that in order to eliminate frivolous bids and disguised charges/ deduction form salary of personal service providers bidding at zero percent service charges shall be disqualified. 3. The tendering agencies shall submit their quotations in the prescribed proforma at "Annexure - II & III" in sealed cover addressed to the undersigned, with the cover superscribed as "Hiring Services of an agency for providing Data Entry Operators (DEOs)". 4. The quotations should be accompanied with a Demand Draft of Rs. 50,000/- (Rupees Fifty Thousand Only) in favour of Under Secretary (Cash), Department of Commerce, towards Earnest Money Deposit (EM D) and required documents in support of eligibility criteria as mentioned in para 2 above. Quotations/ bids without requisite documents regarding fulfilling the eligibility criteria mentioned in para 2, will be summarily rejected. In the event of successful bidder declining to act on the offer made by the Department, EMD shall stand forfeited and no claim on this account shall be entertained. The EMD of unsuccessful tenders shall be refunded/ returned after finalization of the contract. Sealed covered bids/quotations are required to be dropped in the tender box available in Room No. 27-C, GA Section, Department of Commerce, Udyog Bhawan, New Delhi on or before 3.00 P.M. on 10.10.2014. The quotations shall be opened at 4.00 P.M. on the same day. 5. The successful bidder will have to furnish a performance Security Deposit of Rs. 3,00,000/- (Rupees Three Lakh Only). Performance Security Deposit will 2
be returned only after the completion of the contract to the satisfaction of the Department. 6. The prospective tenderers are free to seek any clarification with reference to the tender and stipulations prescribed as also the scope of work. The Section Officer (GA) can be contacted in this regard with prior appointment on any working day before tender opening. 7. It may be specifically noted that the offers lower than the minimum wages for corresponding category i.e. unskilled workers on the date of tender opening shall be summarily ignored. The contract shall normally be awarded to the lowest evaluated bidder meeting all the terms and conditions of the tender. 8. The Department reserves the right to reject any or all the quotations without assigning any reason. 9. The tender notice is available at the web site of the Department at http://commerce.nic.in as well as http://eprocure.gov.in Yours faithfully, (Manoj Kumar) '7I11r~ '71' Section Officer (GA) Tel. No. 2306 2521 L.. ",:OJ KUMAR Section Officer Ministry of Commerce & Industry Deptt. of Commerce. Govt. of India Udyog Shawan, New Delhi End: Annexure-I-service requirement and other terms and conditions Annexure-II Detailed checklist of documents to be submitted in Technical Side, Annexure-III Financial Price. Copyto: 1. Technical Director, NIC, Department of Commerce, Udyog Bhawan, New Delhi. 2. All Ministries/Department of Govt. of India. They are requested to give this circular wide publicity amongst all the vendors, if any, already registered with them. MANOJKUMAR Section Officer 3 Ministry of commer~~~n~~~~a Deptt. of Commerce, De'Ih' Udyog Shawano New I J/~
TERMS AND CONDITIONS ANNEXURE-I 1. The period of the contract shall be one year from the date of award of contract. Department reserves the right to terminate the contract at any time without assigning any reason. 2. Preference shall be given to the Micro and Small Enterprises registered with District Industries Centres or Khadi and Village Industries Commission or Khadi and Village Industries Board or Coir Board or National Small Industries Corporation or Director of Handicrafts and Handloom or any other body specified by Ministry of Micro, Small and Medium Enterprises. The Micro and Small Enterprises quoting price within price band of L1+ 15% shall also be allowed to supply a portion of requirement by bringing down their price to L1 price in a situation where L1 price is from someone other than a Micro and Small Enterprises. 3. The manpower provided by the Contractor shall be required to work between Monday to Friday 9.00 am to 5.30 pm with a lunch break of 30 minutes from 1.00 pm to 1.30 pm. The manpower may also be called upon to perform duties on Saturdays and Sundays and other Gazetted Holidays, if required. 4. The persons engaged by the Agency should not have any adverse Police records/ criminal cases against them. The Agency would be responsible to make adequate enquiries about the character and antecedents of the persons before their engagement for the purpose. The Character and antecedents of each personnel will be got verified by the service provider before their deployment through the local police. Proofs of identity like driving license, bank account details, previous work experience, Proofs of residence and recent photograph and a certification to this effect should be submitted to this office. 5. The service provider shall engage necessary persons as required by this office from time to time. The said persons engaged by the service provider shall be the employee of the service provider and it shall be the duty of the service provider to pay their salary/wages in time i.e. before 6th day of every month. 6. The service provider's personnel shall not claim any benefit/ compensation/ regularization or services from this Office under the provision of Industrial Dispute Act, 1947 or Contract Labour (Regulation & Abolition) Act, 1970. Undertaking from the persons to this effect shall be required to be submitted by the service provider to this Office. 7. That the personnel deployed shall not be below the age of 18 years and they shall not interfere with the duties of the employees of this office. 4
8. The service provider will have to remove from the office, any debarred persons, who is found incompetent or for his/her/their misconduct and the service provider shall forthwith replenish such requirements. The service provider shall replace immediately any of its personnel, if they are unacceptable, to the office because of any security risk, incompetence, conflict of interest and breach of confidentiality or improper conduct upon receiving written notice this office. 9. The service provider shall ensure proper conduct of his personnel in office premise, and enforce prohibition of consumption of alcoholic drinks, paan, smoking, loitering without work. 10. Working hours and days of this office shall be followed by the outsourced persons. In exigencies of work, they may be required to sit late and the personnel may be called on Saturday, Sunday and other Gazetted Holidays, if required. In case any personnel is not able to attend office on any working day or on other days when he is required to attend office due to requirements, proportionate deduction for such days of absence shall be made in the bill submitted by the service provider and deduction from payments shall be made by this office. 11. It shall be the duty of the Contractor to ensure the disbursement of wages in the presence of the authorized representative of this office. 12. It is obligatory on the Contractor to ensure that wages paid should not be less the minimum rates fixed by the Government, from time to time and all statutory requirements must be incorporated in salary. 13. The service provider will submit the bill in triplicate in respect of a particular month by the third working day of the next month. The payment will be released within ten working days of the submission of bills after deduction of such taxes as required. 14. Payments to the service provider would be strictly on certification by the officer with whom personnel is attached that his services were satisfactory and attendance as per the bill preferred by the service provider. No wage/ remuneration will be paid to any staff for the days of absence from duty. 15. The service provider will provide the required number of personnel for a shorter period also, in case of any exigencies as per the requirement of this office. 16. The service provider shall provide a substitute well in advance, if there is any probability of the persons leaving the job or being absent due to his/her own personal reason. The payment in respect of the overlapping period of the substitute shall be the responsibility of the service provider. 5
17. The service provider shall be contactable at all times and message by phone/ mail/ fax/ Special Messenger from this office to him/her shall be acknowledged immediately on receipt on the same day. The service provider shall strictly observe the instructions issued by this office implementing the Contract from time to time. 18. The contractor/firm should ensure that the salary/wages are paid to the worker on 7 th of every month without deduction of any kind of service charges/other charges failing which a penalty @ Rs. 500/- per day will be charged on the firm which will be deducted from the Billes) produced by the agency. 19. This office will maintain an attendance register in respect of the personnel deployed by the agency on the basis of which wages/remuneration will be decided in respect of the staff at the approved rates. 20. The agreement can be terminated by either party giving one month's notice in advance. If the agency fails to give one month's notice in writing for termination of the agreements then one month's wages etc. and any suitable amount due to the agency from this office shall be forfeited by this office. 21. The tender is subject to the provision of Rule 160(ii) of General Financial Rules, 2005 which enables a bidder to question the bidding conditions, bidding process and/or rejection of its bid. Accordingly, enquiries in this regard by a bidder will be responded if the request is received in writing timely in GA Section of this Department. sect\:a O".ce Gl) 17Irf!~ UNDERTAKING M~~~;n 'b~r:r Ministry of Commerce & Industry Deptt, of Commerce. Govt, of I,ndia Udyog Bhawan. New Deihl This is to certify that Ijwe before signing this tender have read and fully understood all the terms and conditions contained herein and undertake to abide by them. (Signature of the Tenderer with seal) Name................... Address.... Phone No.... 6
S1. No. ANNEXURE-II PROFORMA for Checklist of Documents (Technical) Particulars Reply Page No. must be mentioned against each documents 1 Name ofthe Agency 2. Details of Earnest Money Deposit (EMD) Amount Draft No. Date Issuing Bank 3 Date of incorporation/ registration of the Agency (Copy ofthe registration letter to be enclosed) 4 Office address ofthe Agency Office Phone/Fax No. Mobile No. & Name of contact Person(s) 5 Whether registered with all concerned Government authorities (ESIj EPF/ Service Tax/ Labour Commissioner /Service Tax etc.) (copies of all certificate of registration to be enclosed) 6 PAN Number ofthe Agency (copy to be enclosed) 7 Service Tax Registration Number (copy to be enclosed) 8 A notarized affidavit on a stamp paper of appropriate value to this effect that the company has not been blacklisted or their business dealings with the Govt. Ministries/ Department have not been banned. (affidavit having current dates to be enclosed) 9 Experience in dealing with Govt. Ministries/ Deptts. (Indicate the Deptt. wise and attach copies of contract orders placed on the agency) 10 List ofthe other clients. 7 Signature ofthe authorized signatory ofthe bidder with seal of the Firm.
PROFORMA for Financial Price for per DEO per month ANNEXURE-III SI. No. Item head Value 1. Wages payable per worker per month (as per Minimum wages) I I 2 ESI Employee's contribution (%) Employer's contribution (%) i 3 Employee Provident Fund (if applicable)...-.. Employee's contribution (%),.-...----.. Employer's contribution (%) i 4. i is. Service charges (in Rs.) Service Tax (%) Total i I Certified that the above rate complies with the Minimum Wages Act and all the statutory provisions and rules, as applicable and is inclusive of service tax or any other tax payable to Government. Signature ofthe bidder... Date.... Office seal.... 8