The Next Wave in Mobility for Enterprise Asset Management Karsten Hauschild, LoB EAM, SAP Labs Bill Padula, VP Business Solutions, Syclo
Learning Points Get insight into the business context for mobile asset management Understand SAP s history of mobile asset management solutions Get an overview of SAP s solutions for mobilizing SAP EAM Get informed about future directions 2
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Mobility in the Context of Enterprise Asset Management 4
The Situation: Mobility 2012 and Beyond There are 7 031 361 902 people in the world* 70% have mobile phones * As of March 30 th, 2012 http://www.worldometers.info/world-population/ 5
Poll: Who owns at least one smart device? 6
Mobility Will Stay for the Rest of Your Career 4.5B global subscribers across 900 mobile carriers 7
Mobility in the Enterprise Number and types of connected devices is dramatically changing Mobility is driving the consumerization of IT Increasing demand for enterprise applications 1B smart phones and 1.2B mobile workers by 2013 1 Large enterprises expect to triple their smart phone user base by 2015 46% of large enterprises supporting personal owned devices 2 Billions of downloads of 500,000 4 apps from Apple App Store 20% of mobile workers are getting business apps from app stores today 50% of organizations planning to deploy mobile apps in 12 months 3 1 IDC Forecast 2 Forrester Forecast, 2010 3 Gartner and Forrester Analyst Calls 4 October 2011 apple.com 8
Trend: Move Your Desktop to a Mobile Device today Voice Paper Technology Feature Phone Computer Smart Phone Highly Networked Devices Multiple manual steps Reducing process steps / mobilizing certain processes Mobilizing business Stone Age Walkie Talkie Cell Phones Dial-Up Internet 3G / Wireless Internet 4G 9
Mobility Permeates the Enterprise Suppliers Business leaders monitor performance and changes Managers approve travel, time, vacation, expenses Knowledge Workers communicate and collaborate Marketing executes campaigns and promotions to reach mobile consumers Warehouse staff receive raw goods and transfer materials to manufacturing Web Channel Consumers receive mobile offers and communications Asset Management Asset lifecycle, installed base, notifications,work orders, confirmations Field Sales manage customers, revenue, and territories Distributor Field Service fix equipment, manage parts, and customer relationships IT staff manages mobile devices Retailers place orders, scan inventory, and request service Retailer End Consumer Consumers conduct mobile commerce and payments 10
One Size Fits All? Consider Different Roles Email Execs Dashboards Contacts Approvals Maintenance and service Approval Requests Line of Business Managers Task & Business Users Calendars CRM Time & Expense Scheduling & Dispatch 11
Other Device Considerations A non incendive device is designed so it doesn t generate or cause sparks. I Safe is a higher level of protection: these devices have to be used in places where there are higher concentrations of combustible substances. Class 1, Division 2 or Class 3, Division 1 12
SAP Enterprise Asset Management (SAP EAM) Planning, building, and commissioning assets Asset visibility and performance Optimized asset operations and maintenance Operational risk management Real estate lifecycle management SAP EAM supports organizations in efficiently and sustainably managing the entire lifecycle of physical assets in terms of performance, risks, and expenditures to achieve and maintain the stated business objectives. [referring to PAS 55]
What Is On His Mind? Head of Asset Management How do I maximize return on physical* assets? How do I improve overall equipment effectiveness and control maintenance cost? How do I manage asset-related risks and support corporate sustainability goals? How do I make sure our assets are up and running whenever we need them? How do I increase the wrench time of our maintenance employees? In asset intensive industries, such as automotive, metals, mining, oil and gas, process manufacturing, utilities, and the public sector, the reliability and productivity of capital assets is essential to an organization's financial success. Maintenance of these assets can dramatically impact the overall performance and useful life of an asset. Accordingly, asset owners/operators and asset service providers are continually trying to improve their maintenance practices. Aberdeen Report - Collaborative Asset Maintenance Strategies 14
Past and Future: SAP Solutions for Mobilizing SAP EAM 15
Mobilizing SAP Enterprise Asset Management Past and Present SAP Mobile Asset Management SAP NetWeaver Mobile Infrastructure Custom Solutions from SAP Consulting and Custom Development SAP NetWeaver Mobile Infrastructure / SAP NetWeaver Mobile / Sybase Unwired Platform 2004 2005 2006 2007 2008 2009 2010 2011 2012
Mobilizing SAP Enterprise Asset Management Past and Present 3/2009: Co-Innovation Partnership with Syclo for Mobile Asset Management and Field Service Applications Partner Solution (Latin America) SAP Mobile Asset Management SAP NetWeaver Mobile Infrastructure Syclo Agentry Platform Syclo SMART Mobile Suite Custom Solutions from SAP Consulting and Custom Development SAP NetWeaver Mobile Infrastructure / SAP NetWeaver Mobile / Sybase Unwired Platform 2004 2005 2006 2007 2008 2009 2010 2011 2012
Mobilizing SAP Enterprise Asset Management Past and Present 5/2010: SAP acquires Sybase SAP mobility platform Sybase Unwired Platform (SUP) 3/2009: Co-Innovation Partnership with Syclo for Mobile Asset Management and Field Service Applications Partner Solution (Latin America) SAP Mobile Asset Management SAP NetWeaver Mobile Infrastructure Syclo Agentry Platform Syclo SMART Mobile Suite Custom Solutions from SAP Consulting and Custom Development SAP NetWeaver Mobile Infrastructure / SAP NetWeaver Mobile / Sybase Unwired Platform 2004 2005 2006 2007 2008 2009 2010 2011 2012
Mobilizing SAP Enterprise Asset Management Past and Present 4/2012: SAP announced plan to acquire Syclo SAP EAM Work Order Roadmap tbd after close of acquisition 5/2010: SAP acquires Sybase SAP mobility platform Sybase Unwired Platform (SUP) 3/2009: Co-Innovation Partnership with Syclo for Mobile Asset Management and Field Service Applications Partner Solution (Latin America) SAP Mobile Asset Management SAP NetWeaver Mobile Infrastructure Syclo Agentry Platform Syclo SMART Mobile Suite Custom Solutions from SAP Consulting and Custom Development SAP NetWeaver Mobile Infrastructure / SAP NetWeaver Mobile / Sybase Unwired Platform 2004 2005 2006 2007 2008 2009 2010 2011 2012
End-to-End Business Process: Maintenance People and roles Planner / Scheduler Technician Back office Processes ERP ERP / MRS SAP Work Manager by Syclo ERP Order Planning Schedule & Dispatch Planning for the Day Perform Work Confirm Work Order Settlement / Closure Entire enterprise Benefits Enable data access and data entry anywhere, avoiding errors and speeding up end-to-end business process Increase first-call closure rate Provide accurate visibility of field activities to back office Increase asset utilization and minimize downtime Minimize manufacturing or supply chain interruptions due to asset malfunction or breakdowns Increase technician efficiency while in the field 20
Mobile Work Order Management Syclo SMART Work Manager Work Order Management Access to asset location and details, repair history, work order details, materials needed and more. Capture all touches in SAP EAM Create notifications on-the-spot Integration to SAP CATS (time sheet capture) AFTER MOBILE
Operator Rounds / Condition Monitoring Syclo SMART Rounds Put measurement points/readings directly into SAP ERP & other systems if needed No interim database Compare with historic standards and safe ranges Generate notifications on-the-spot Trend readings, points and sequences to avoid emergencies and outages Download rounds by equipment type or name AFTER MOBILE Automatic calculation of readings, limits, alerts and collection frequencies
Mobile Inventory Management Syclo Inventory Manager Perform physical and cycle counts quickly Check availability of materials while on-the-job Accept & distribute incoming materials by PO Pre-pick materials based on work orders Track materials by number, work order, bin, location, etc. Issue, return or transfer goods electronically AFTER MOBILE Speed receipt and back-order reporting to-andfrom shipping/receiving
Demo: A Day in the Life Login Start of Day Work Order Execution Work Order Completion Time Management Field Generated Work Requests
Syclo: True Cross-Platform Support Native User Experience Full support for each platform s unique features and controls Native application look and feel simplifies training Single Set of Business Logic AFTER MOBILE No cross-compiling of application code for every platform No need for separate development environments and skill sets Easy configuration, support and modifications
High Reliability and Scalability 100% availability in and out of wireless coverage Seamlessly roam among networks (WiFi, Cellular) Full application functionality and full access to asset and work-related data in the offline mode AFTER MOBILE Scalable to thousands of users and large data sets Fast synchronization times Efficient use of networks and server resources Support for server clusters and load balancing
Easy-to-Learn, Easy-to-Use mobile apps Intuitive, action-driven workflow based on natural progression of work Only relevant info and actions are displayed Validated data capture all rules enforced on the device Automatic capture of status, time, location and other work-related data Similar user experience across platforms AFTER MOBILE
Future Directions 28
Future Direction: Visualization Business Scenario Maintenance and repair procedures Technical publication authoring and publishing Visual learning and training Visual Enterprise solution Enabling 3D animated, step by step procedural instructions 3D model driven document authoring & standards compliance Using visual information for search and query Value Accelerated time to repair, minimized asset downtime Proper procedure execution, improved technician productivity Significant reduction in document authoring and publishing costs 29
Future Direction: Autonomous Maintenance Core Processes Plant Visibility Technical Object Management Work Order Management Notifications Inventory Management Visibility into Manufacturing / Plant Operation. Job Safety / Work Clearance. Real-time Analytics / Monitoring This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 30
Key Learnings Mobile will be the new desktop Support for multiple devices / operating systems and form factors needed Mobility is a key strategic topic for SAP SAP plans to acquire the market leader for mobile asset management solutions Standard SAP solution for mobilizing SAP EAM Mobility will permeate manufacturing & operation it s not just mobile asset management 31
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