Citizen-Centric Mobile Government Real Real time applications

Transcription

1 Citizen-Centric Mobile Government Real Real time applications Selim J. Eddé MENA Government Relations Al Hassa, March 20 th, 2012

2 Legal disclaimer All information contained in this presentation is provided under NDA The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This document is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions SAP AG. All rights reserved. Confidential 2

3 Enabling Government Business Transformation Agenda Agenda Key take aways The power of mobility The ideal mobility platform Critical successful factors in public sector Real Life Examples : Health, Unemployment, Education & Agriculture. Beyond mobility 1. Citizen Centricity is critical 2. Mobility does not only extend but Transforms Government 3. Need for Real Real Time Robust Platform & Architecture 4. Mobile Social Media is a Game Changer SAP AG. All rights reserved. Confidential 3

4 He world is Flat & Mobile There are 1.2 billion mobile phone users in the world. According to Morgan Stanley, more users will connect to the Internet over mobile devices than desktop PCs within 4 years. A survey of 223 federal government decision makers and influencers indicated that mobile technologies top the list of promising and beneficial technologies. (Market connections, Inc.) 2011 SAP AG. All rights reserved. Confidential 4

5 SAP Mobility use case: Mobile EMR Business Process Collaborative Care Management within Hospital Current situation Care Management process is a complex process involving a lot of human interaction with professionals moving from one point of care to the other, different media types, and time lags. User have to come to their IT, not vice versa, which leads to low adoption Value proposition EMR is one of the fundamental concepts of every clinical information system SAP Mobile EMR is the first reference application for SAP s Mobile Framework for Healthcare Multi-back end, Multi-device, and ecosystem strategy Result Bring IT to the point of care Support collaboration Showcase and Proof of Concept for SAP Mobile Framework for Healthcare 2011 SAP AG. All rights reserved. Confidential 5

6 21 st Century Government Transformational Themes Discover The Power of Mobility Citizen Centric The beating heart of the Country Citizen Experience Transparency Internal Excellence More for Less Effectiveness Economies of scale Trust Accountability Collaborative Environment Massive levels of Collaboration Break down the Silos Network Centric Ops Leadership Sustainability Governance Metrics Partnerships Private Public People POLICY Empower Stakeholders Employees Citizens Suppliers Enthuse the Community Vision & ability to Execute 2011 SAP AG. All rights reserved. Confidential 6

7 Framework Bringing order to chaos The 4 Cs of a mobility platform, services, and applications Create Connect heterogeneous data sources Service Consume heterogeneous mobile devices Structured Robust Unwired Platform Unstructured Mobile Business Analytics Container Apps Native Apps Management console Control Device and server management and security 2011 SAP AG. All rights reserved. Confidential 7

8 How mobility helps public sector organizations Opportunities for Best Run Government Citizen and Social Services Public Administration Public Security Healthcare Higher Education and Research Postal, Electronic Toll Collection Enable easier and convenient citizen selfservices Increase productivity and respond faster to citizens requests for services Allow case workers to spend more time in mission-critical work in the field Receive subsidies and benefits on mobile devices Keep control of mission-critical workflow while on travel or out of the office Mobilize employee and manager selfservices Have executivelevel oversight of financial and management status Enable rapid citizen reporting of suspicious activities Deploy law enforcement resources more effectively Improve emergency preparedness and enable better responses to disasters Have rapid access to intelligence in the field Enable patient to inquire about this health related information anywhere, anytime Allow health worker to send electronic bill to insurance agent mobile devices, saving cost and being more sustainable Allow diabetes patient to proactively care for his condition Make student life better organized, and more productive, so it is easier to engage in the university and campus experience Make professors and faculty more productivity Allow the mailman to collect data (including signatures), print receipts, optimize routes, and adjust if required Enable citizens to pay tolls from mobile devices 2011 SAP AG. All rights reserved. Confidential 8

9 How mobility helps public sector organizations Opportunities for Best run Government Citizen and Social Services Public Administration Public Security Healthcare Higher Education and Research Agriculture Enable easier and convenient citizen selfservices Increase productivity and respond faster to citizens requests for services Allow case workers to spend more time in mission-critical work in the field Receive subsidies and benefits on mobile devices Keep control of mission-critical workflow while on travel or out of the office Mobilize employee and manager selfservices Have executivelevel oversight of financial and management status Enable rapid citizen reporting of suspicious activities Deploy law enforcement resources more effectively Improve emergency preparedness and enable better responses to disasters Have rapid access to intelligence in the field Enable patient to inquire about this health related information anywhere, anytime Allow health worker to send electronic bill to insurance agent mobile devices, saving cost and being more sustainable Allow diabetes patient to proactively care for his condition Make student life better organized, and more productive, so it is easier to engage in the university and campus experience Make professors and faculty more productivity Rural Market Connection Understanding the value chain inefficiencies and using mobility to address them. Equip the citiens with mobility to change their economic and social conditions SAP AG. All rights reserved. Confidential 9

10 How mobility helps public sector organizations Opportunities for Best run Government Citizen and Social Services Public Administration Public Security Healthcare Higher Education and Research Agriculture Enable easier and convenient citizen selfservices Increase productivity and respond faster to citizens requests for services Allow case workers to spend more time in mission-critical work in the field Receive subsidies and benefits on mobile devices Keep control of mission-critical workflow while on travel or out of the office Mobilize employee and manager selfservices Have executivelevel oversight of financial and management status Enable rapid citizen reporting of suspicious activities Deploy law enforcement resources more effectively Improve emergency preparedness and enable better responses to disasters Have rapid access to intelligence in the field Enable patient to inquire about this health related information anywhere, anytime Allow health worker to send electronic bill to insurance agent mobile devices, saving cost and being more sustainable Allow diabetes patient to proactively care for his condition Make student life better organized, and more productive, so it is easier to engage in the university and campus experience Make professors and faculty more productivity Rural Market Connection Understanding the value chain inefficiencies and using mobility to address them. Equip the citiens with mobility to change their economic and social conditions SAP AG. All rights reserved. Confidential 10

11 Agricultural Value Chains Cashew Example Farmer Cooperative Processor Exporter Retailer RCN Production RCN trade & logistics Cashew processing Kernel export Kernel wholesale & retail 2011 SAP AG. All rights reserved. Confidential 11

12 ICT Use Cases Supporting Farmer Groups Farmer Cooperative Governance Membership management Collection and maintenance of cashew farmer master data Information sharing between farmers and support organizations Financial management Financial services to farmers Information reference to geographical map data Operative Business Process Support Cashew buying Stock inventory Transportation logistics Coordination of bulk selling Analytics Data collection, aggregation and analysis on agricultural practice and outputs Cashew trading Cross Process Support Certification Produce and processing traceability for speciality markets (Fairtrade) Mobile Applications Tracing via Barcodes Geographical Information System 2011 SAP AG. All rights reserved. Confidential 12

18 SAP SLcM Facebook integration SAP Student Lifecycle Management & Facebook Integration Students want to share Universities have to share.. Academic offering Personal schedule Grades Admission/Registration status Admission Equivalency Determination Enrollment Course Registration Academic Advising Student Administration 7 1 Application Reporting Academic Calendar Student Financials Recruitment Student Accounting Student Master Data Resource Event Planning 8 Examinatio n & Grading 14 Teaching and Study Academic Structure Rules & Regulations Events 9 Alumni Progression Graduation Degree Auditing Change of Program Reregistration 2011 SAP AG. All rights reserved. Confidential 18

19 NYC Cops Alert Management System New York Alerts: Emergency Alerts Mobile Twitter 1 Million Alerts in 15 Minutes During Recent Snow Storm 6.3 Million Subscribers Powered by Sybase SAP AG. All rights reserved. Confidential 19

21 Enabling Government Business Transformation Key take aways Key take aways 1.Citizen Centricity is critical : It is all about the beating heart of the community the citizen. 2. Mobility does not only extend but Transforms the business of Government : expect to be surprised. 3.Need for Rea l Real time Robust Platform & Architecture: Create, connect, Control & Consume. 4.Mobile Social Media is a Game Changer : Beyond mobility, the future is more promising with Social Media extending reach, creating communities and enriching experience 2011 SAP AG. All rights reserved. Confidential 21

23 Thank You!