Effiziente Kundenbetreuung auch von unterwegs: SAP CRM Sales. Michael Wallenczus, SAP (Schweiz) AG 17. April 2012

Transcription

1 Effiziente Kundenbetreuung auch von unterwegs: SAP CRM Sales Michael Wallenczus, SAP (Schweiz) AG 17. April 2012

2 ROADMAP & SPECIFICATION DISCLAIMER This document outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, and shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of this document. This limitation shall not apply in cases of intent or gross negligence 2

3 Legal disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP s willful misconduct or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forwardlooking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. 3

4 Current Situation Sales Rep loses field time while trying to get information Calendar not synchronized Appointments not synchronized Overlapping appointments No Sales Tools Incorrect sales assets Out-of-date content No offline support No offline Support Information in several systems No checklist Missed items from last meeting Not carrying right product information No Reports Out-of-date information No 360 degree view of customer Limited Process Support NO Sales process support No follow-ups Unable to create Quote or Order Unable to provide discounts Business Impact: Lost productivity and loss of field time for Sales Rep 4

5 Mobilizing Sales Increases Sales Effectiveness A typical sales cycle is longer without mobile access to sales information Sales Ops Planning and Targets Marketing Demand & Lead Generation Mobile field sales Sales process support Sales Tools Capture follow-up actions 5

6 SAP CRM Sales Increase Sales Rep productivity & Accelerate Sales cycles Sales Tools* Download latest Sales Assets Maintain Marketing Attributes Simplified View CRM Calendar Customer Factsheet Reports Surveys Offline Capabilities Both offline & online Support Information system transparent Strong Process Support Lead, Opportunity, Account, Contact, Activity Management Quote and Order Management Follow-up actions Provide Discounts Business Value: Accelerated Sales Cycle and improved productivity for Sales Rep 6

7 SAP Sales Manager Overview Sales Management Sales Tools Device Support Account Management Contact Management Lead Management Opportunity Management Activity Management Quote Management Order Management Account Factsheet Attachments CRM Calendar Discounts (% & Absolute $$) Follow-up Transactions Marketing Attributes Recommended Products Sales Area Data Search Surveys Near Me Mapping Eight Languages Supported Device Support Includes: ios (iphone and ipad) - ios 6+ Android (Phone & Tablets) Android 4+ CRM Sales mobile Near Me (Map) Marketing Attributes Single Click Follow-up Account Contact Lead Opportunity Calendar Activity Attachment Product Selection Create Quote / Order Quote & Order ERP Process Instant Updates Survey Recommended Products SAP ERP 8

8 SAP Sales Manager 2.5 mobile application Overview SAP Sales Manager 2.5 mobile application is next generation comprehensive Lead-to-Order mobile sales solution for SAP CRM On-Premise customers built on robust and flexible mobile platform to configure most complex sales processes SAP Sales Manager 2.5 mobile application provides Offline support Available on popular mobile client platforms (ios, Android) Available in both form factors Phone & Tablet Available in 8 languages for global deployment Seamless native device integration Built on SAP Agentry Platform Enhanced extensibility and complex customization features 9

9 SAP Customer Briefing & SAP CRM Sales 10

10 SAP Sales Diary Aktivitäten- und Notizenmanagement für den Vertriebsmitarbeiter Skizzen und Notizen Online und Offline auf dem Tablet erfassen Überführen der Notizen ins SAP CRM als Aktivität, Aufgabe oder einem Geschäftsobjekt als Anhang hinzufügen Überall und jederzeit Zugriff auf die wichtigsten (benutzerspezifisch) CRM Informationen unterstützt verschiedene Sprachen 11

11 Demo

12 Mobile Lösungen für Unternehmen Jederzeit flexibel mit Apps von SAP 13

13 SAP Mobile Strategy Erschließung neuer Geschäftsfelder und Potenziale durch Mobile Lösungen Wie können mobile Lösungen mein Unternehmen voranbringen? Wie können Top Use Cases identifiziert werden zur Erzielung von Wettbewerbsvorteilen? Wie kann ich die Transformation umsetzen? Supply Chain Discovery Workshop für Enterprise Mobility Vertrieb Mobile Strategie Analytics B2C / mcommerce Mobility Strategie Framework Szenarien & Priorisierung Value & KPI Analyse Governance-Fragestellungen Mobility Architektur Instandhaltung Workflows / Produktivität Roadmap & Umsetzungsplan Geräte- Management Dokumenten Management Mobile Projekte & Programme Use-Case Longlist Short List Top List Prototyp für Top Use Case 14

14 Thank You! Contact: Michael Wallenczus, SAP Mobile Solution Architect, Mobile: