Mobile. is a key disruptive force in the world today.

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2 Mobile is a key disruptive force in the world today.

3 Mobile Trends Mobile devices today: 2.5 billion in 2014 (50 billion by 2020) Text messages yearly: 8 trillion Mobile in Enterprise: 29% of workforce to 40% in 2016 Devices lost or stolen monthly in London: 100k Attempts to access sensitive data: 95% of the time

4 Mobile is a catalyst for improvement and innovation Capture and validate data at point of performance Enforce business processes Real-time access to your systems information anytime, anywhere

5 UNDENIABLE BUSINESS BENEFITS ARE DRIVING MOBILE MOMENTUM 84% with workforce productivity gains 74% with revenue gains due to mobile SOURCE FROM MOBILE VOID TO MOBILE ENTERPRISE: KEEPING UP WITH MOBILITY TRENDSETTERS, Unisys, IDG Enterprise, Fall 2013

6 MOBILE PRIORITIES WE ARE HEARING FROM CUSTOMERS 1 Business Value for Mobile Investments 2 Delightful User Experience 3 Security Device, Content & Apps 4 Flexibility Develop, Run & Adapt 5 Continuous Business Transformation

7 SAP PROVIDES MANY MOBILE APPS ACROSS LINES OF BUSINESS AND INDUSTRIES HR Industries Finance Information Technology LoB & Industry Apps Manufacturing & Service Supply Chain & Procurement Analytics & Content Sales

8 AN OPEN, SECURE, FULL-SPECTRUM MOBILE PLATFORM B2E B2B B2C Open and Standardsbased Rapid with SDKs Native Hybrid Mobile Web Metadata SMS Android ios Windows SAP Mobile Platform 3.0 B2E and B2C Offline apps Flexible development options App Services Platform Services Layered Protection of the Enterprise Back-end Agnostic Lifecycle Management Analytics and Reporting Any backend

9 Mobile requirements for your User Groups Consider your different user groups who have different priorities. They require different solution capabilities and implementation approaches.

10 PRIORITZE HIGH-VALUE BUSINESS PRACTICES Mobile Workers Mobile worker in field service, logistics, in the plant as well as sales roles App often supporting complex business processes, guiding users through their day High potential to transform work experience as well as business process with mobile

11 OPERATE COST EFFECTIVELY Knowledge Workers Every employee, every manager in the company Often casual use, self service scenarios and analytics High number of users cross company, opportunity to improve user satisfaction and efficiency significantly

12 The world is asset intensive More machines (50B) than people exist in the world Annual global maintenance spend exceeds $447B Assets are geographically distributed and the people that service and operate them are mobile

13 Trends facing a rapidly changing world Capacity Social & Economic Technological Innovation Political & Regulatory Increasing demand Aging workforce and infrastructure Rising material and energy costs Digging and drilling deeper Deploying and transporting farther Globalization and population growth Environmental sensitivities Increasing media coverage of incidents Fines and penalties on delays, shortfalls and outages Increasingly technologically complex assets Deployment of intelligent systems, e.g. smart meters Increasing reliance on mechanization Increasing fines More audits and hazard assessments Greater reporting requirements Increasing civil and criminal actions

14 Successful companies empower stakeholders with mobile solutions Infrastructure Workforce Customer Management Upgrade assets Prolong asset life Prevent asset failures Promote safety Improve productivity Transfer knowledge Shorten and prevent outages Offer new products and services Reduce carbon footprint Reduce risk Reduce fines/penalties Optimize asset efficiency Improve security Prevent compliance failures Train to support new technologies Improve contractor tracking and management Enable to engage with Customers and respond faster to outages Increase touch points Provide on-line access, visibility and services Improve community and environmental health Reduce capital expenditure Balance supply and demand Increase revenue, cash flow and ROA Reduce cost of service delivery and production

15 SAP s Mobile EAM & Field Service Solutions Driving Value Across Operations Safety Compliance Workforce Incidents reduced to near zero (goal) Work capacity increased by 20-30% Labor productivity increased by up to 50% Idle time and over-time reduced by 40-60% Governance Visibility First time fix rates increased by 15-20% Assets Reduced down-time / production delays by 20-30% Preventable failures reduced by up to 90% Maintenance backlog reduced by up to 60% Productivity Inventory carrying costs reduced by 5-10%

16 Mobile Asset Management Increase productivity, safety, and asset reliability Operations and maintenance Spare parts management Maintenance Maintenance notification Maintenance order Maintenance / inspection rounds Maintenance confirmation Spare part selection Operations Inventory management Process on mobile device Planner or scheduler Technician Back office Order planning Schedule and dispatch Review and accept the work Perform the work Close and confirm the work Order settlement and closure

17 Field Service A complete solution focused on service excellence at the point of service Process on mobile device Customer relationship mgmt. Planner or scheduler Field service mgmt. Schedule and dispatch Review and accept the service order Technician Perform service Close and confirm the service Back office Billing

18 SAP Mobile EAM and Field Service Solutions ECC SAP Work Manager SAP Inventory Manager SAP Rounds Manager CRM SAP CRM Service Manager Asset Management Material Management Condition Monitoring Field Service Complete work orders and capture all relevant data Access to asset location, repair history, work order details, materials needed Create Notifications or Work Orders on the spot CATS - time & attendance Guided workflow Speed receipt and backorder reporting to-andfrom shipping/receiving Perform physical and cycle counts quickly Check availability of materials while on-the-job Accept & distribute incoming materials by PO Take measurements and readings Historic standards and safe ranges Generate notifications onthe-spot Trend readings, points and sequences to avoid emergencies and outages Manage service orders and create confirmations View, look up, update and transmit Record status, materials, problems, actions, expenses, customer signatures and more View all relevant customer data

19 Improving Productivity with SAP Mobile Solutions Industry Utilities Products and Services Natural gas and electricity services The company s top objectives Replace legacy T&D and field automation systems, keeping continuity to mobile architecture strategy Need to maintain updated customer data while leveraging existing SAP data in a connected and disconnected environment Keep mobile devices up to date on application and support Deliver security, master data management, and application enablement remotely with a single enterprise-wide platform The resolution SAP Work Manager for Energy Delivery field workers, tightly integrated with SAP ERP system and ESRI GIS SAP Afaria and custom apps built on the SAP Mobile Platform serving multiple business units and processes The key benefits A single mobility platform serving multiple business units and apps More effective operations and maintenance support with common set of tools for mobile management Support for initiatives to consolidate and standardize mobile solutions Enablement of management, security, and support processes (similar to desktop users) across various user communities 47% Increase in field worker productivity Increased Predictability For project costs Reduced Cost of compliance

20 Running Gas & Oil Fields, Refineries and Distribution Networks with SAP Mobile Solutions Industry Oil & Gas Products and Services Petroleum Natural Gas Motor Fuels Aviation Fuels The company s top objectives Maintaining gas and oil fields worldwide (both onshore & offshore), refineries, and distribution networks. Deploy multiple mobile applications for activities ranging from exploration to processing, to transportation across a diverse IT and systems environments. The resolution SAP Work Manager to control work orders in the plant maintenance history, scheduling, etc. SAP Inventory Manager to control inventory in the warehouse SAP Task Tracker for real-time tracking of turnaround work & sign-offs Custom isolations tracker ensures that work is conducted in right order and that all work permits have correct status Deployed to users worldwide using a variety of devices; Integration into multiple back-ends: SAP, Primavera, Maximo, OSI PI The key benefits One hour of time savings per day per employee Improved regulatory compliance Cut cycle time for turnarounds by 10% Reduced resources for turnaround execution (up to 15%) and reduced planned timescales (up to 5%); Reduced risk of TAR overrun Safer TAR s and NO isolation incidents recorded 10% Cut cycle time for turnarounds by 10% 15% Reduced resourced for turnaround execution by up to 15% 5% Reduced planned timescales up to 5%

21 Streamlining Inventory Processes with SAP Mobile Solutions Industry Telecommunications Products and Services Retail Store Operations The company s top objectives Modernize tedious paper-based inventory process in retail stores that consumes between 400,000 and 600,000 hours each year Allow employees to work online or offline regardless of Wi-Fi availability Simplify the counting of stock keeping units (SKU) spread across a store The resolution Implemented the SAP Inventory Manager mobile app in 1,850 retail stores, with a plan to deploy in over 2,000 stores Equipped over 2,000 employees with the app on Motorola MC70 devices Upgraded to the latest version of the SAP ERP application to best leverage the latest functionalities of the mobile app The key benefits Allowed store employees to spend more time helping customers Improved job satisfaction for sales associates 50% Fewer hours spent on inventory count 75% Fewer hours spent managing store inventory in general 50% More time to reinvest in value-added activities like customer service

22 Innovation to outpace your competition Geospatial (GIS) visualization Live 3D visualization Predictive maintenance Wearables and Augmented reality

23 Geospatial Integration with SAP Check work to be done on the map intuitively Search Visualize Filter Aggregate

24 Show Near Me and Follow Me See nearby equipment and work orders

25 Create and Execute Work Orders on the Spot Speed maintenance with geotagged work created at point of performance Perform actions directly from point

26 Turn by Turn driving directions

27 2D and 3D Visualization Improve field worker speed, clarity, and execution with visualization Mobile app for viewing and interacting with 3D part and asset schematics Eliminate inaccuracies and lost time associated with language differences, paper based transactions, and undocumented part histories Increase plant, network and fleet performance Improve workforce productivity and safety

28 Work instruction for service Onsite service instructions speed repair while ensuring consistency and knowledge transfer Detailed instructions Walk through each step

29 Visual part identification and addition Enables quick and accurate identification to use for adding part to work order Find accurate part number Streamlined component addition

30 Safety Alerts Minimize occupational work hazards for EHS, work clearance management, and lockout/tagout

31 Predictive Maintenance Detect, isolate & recover Remote & predictive maintenance to maximize uptime Predict failures Dispatch techs proactively Automate part ordering

32 Augmented Reality Revolutionizes UX Hands free access to enterprise info anywhere Stay focused on work and environment Unmatched situation awareness

33 Thank You Feel free to connect at : jon.schmidt@sap.com

34 Asset intensive customers SAP Work Manager Oil & Gas Power Water & Gas Transportation Defense Chemical IM&C Mining

35 Additional customers SAP Work Manager Parks & Recreation Hospitality Consumer Products Retail Healthcare Higher Ed Mills High Tech Life Science Public Infrastructure

36 Additional asset intensive customers Other SAP & Syclo products Utilities Mining Oil & Gas Chemical IM&C Telecom

37 Keep the lights on, the trains running, and the world turning SAP Work Manager Maintain, inspect and repair mission critical assets View asset schematics, history, and dependencies Generate notifications and work orders on the spot Report worker s status, progress, and location Install and tag equipment barcode, RFID, geotag

38 Keep the lights on, the trains running, and the world turning SAP Work Manager for Maximo Maintain, inspect and repair mission critical assets View asset schematics, history, and dependencies Generate work orders on the spot Report worker s status, progress, and location Perform equipment calibrations Built in round, reading & condition monitoring

39 Keep your valuable parts and spares under control and ready to respond SAP Inventory Manager Manage parts in stockrooms, warehouses, and vehicles Automate manual, paper-based inventory operations such as performing cycle counts as well as receive, transfer, issue and adjust materials Speed receipt and back-order reporting between shipping and receiving Reduce inventory carrying costs and ensure parts availability for repairs

40 Manage risk and prevent the unacceptable SAP Rounds Manager Take measurements and readings Conduct operator rounds Perform inspections such as for maintenance, compliance, and Environmental, Health and Safety Get automatic alerts for measurements outside the safe range Quickly create notifications based on current location and equipment

41 Delight customers and increase profitability SAP CRM Service Manager Perform customer-owned equipment service and create confirmations Record status, materials, problems, actions, expenses, and signatures for improved visibility and billing View equipment/install base listing, entitlements, contract, and service history Reduce travel cost with maps and directions

42 Extra Elements to use where needed Primary Colours: Secondary Colours:

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44 SAMPLE BULLET POINT SLIDE No more than 10 words per bullet Bullet 2 Bullet 3 No more than 4 bullets

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47 SAMPLE BAR GRAPH SLIDE GRAPH TITLE Category 1 Category 2 Category 3 Category 4 Series 1 Series 2 Series 3

48 SAMPLE BAR GRAPH SLIDE GRAPH TITLE Category 1 Category 2 Category 3 Category

49 SAMPLE PIE GRAPH SLIDE Series 1 Series Category 1 Category 2 Category 3 Category 4 Category 1 Category 2 Category 3 Category 4

50 Mobile Asset Management and Field Service Date: Presented by:

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