SAP s User Experience Strategy May 2015 Public 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 1 Public
Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 2
The Shift from Features to Experience
Design Innovation People (desirability) Business (viability) Technology (feasibility) 2015 SAP SE or an SAP affiliate company. All rights reserved. 4
G r e a t U s e r E x p e r i e n c e The Value of User Experience Gain productivity Save training costs Decrease user errors Decrease change requests Increase user satisfaction Increase customer loyalty Increase solution adoption Strengthen relationship (IT and business) http://experience.sap.com/designservices/ 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 5
Unified UX Direction for all SAP Software All applications & UI technologies to converge to the SAP Fiori UX SAP Fiori User Experience Applications Analytics SAP HANA Platform This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE. All rights reserved. 6
SAP Fiori UX Concept Role-based Responsive Simple Coherent Delightful Design Technology Visual Design Information Architecture Interaction Patterns Web & Open Standards User Interface Business Logic * OpenUI5 *: SAP s preferred way to build SAP Fiori apps is using SAPUI5, but other technologies might be applied as well 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 7
SAP Fiori User Experience Simple User Experience for easy and sophisticated tasks My Leave Requests Desktop/Tablet/Phone Simple Finance - Clear incoming payments optimized for desktop usage 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 8
Usage/reach The SAP User Experience Strategy Evolution New Applications Existing Applications SAP Fiori UX NEW RENEW UX Design Services ENABLE This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 9
NEW RENEW ENABLE UX DESIGN SERVICES 2015 SAP SE. All rights reserved. 10
Internet of Things (IoT) Example: Asset Intelligence Network Connect Anything Transform Your business operations Re-imagine Your business This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 11
SAP FIORI is the user experience paradigm for SAP S/4HANA SAP FIORI UX REAL-TIME & SIMPLIFIED SAP HANA Procurement: Supplier details Desktop/Tablet/Phone This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 12
SAP Fiori UX for Cloud SAP Cloud for Customer This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 13
Visual Experience in Apps BILT with SAP Visual Enterprise http://www.biltapp.com/ 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 14
NEW RENEW ENABLE UX & DESIGN SERVICES 2015 SAP SE. All rights reserved. 15
SAP Fiori App Portfolio (SAP Business Suite) SAP Fiori apps reference library www.sap.com/fiori-apps-library www.sap.com/fiori-demo 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 16
New Offerings on SAP HANA Cloud Platform Geared to Realize Cloud-based SAP Fiori Application Scenarios EXPERIENCE SAP FIORI www.sap.com/fiori-demo SAP Fiori, demo cloud edition Get free access to SAP Fiori demo apps SAP Fiori, trial cloud edition Connect SAP Fiori demo apps to your backend system Adapt SAP Fiori demo apps to your needs SAP Fiori, cloud edition Use SAP Fiori apps productively from the cloud This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 17
SAP Fiori UX for Cloud Successfactors Lab Preview This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 18
SAP Fiori UX for Cloud Fieldglass and Ariba Lab Preview This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 19
RENEW: Desktop scenarios Simplify UIs for key roles User Entry Point Applications & Content WebDynpro ABAP / Floorplan Manager Side Panels for SAP GUI SAP NetWeaver Business Client, SAP Enterprise Portal, SAP Fiori launchpad* SAPUI5 *: This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 20
NEW RENEW ENABLE UX DESIGN SERVICES 2015 SAP SE. All rights reserved. 21
ENABLE: Adapt/Develop SAP Fiori Apps SAP Web IDE for SAP Fiori / SAPUI5 SAP Delivered Fiori App Customer Extended App New Field Hide Area Add Function 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 22
ENABLE: Simplify SAP GUI Screens SAP Screen Personas* Do-it-Yourself to your specific needs *: available for SAP GUI, planned for Web Dynpro ABAP/ Floorplan Manager 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 23
ENABLE: Apply your Brand UI theme designer 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 24
UI theme designer SAP s Key UI Tools & Technologies SAP GUI 3 SAP Screen Personas SAP Fiori launchpad SAP Enterprise Portal SAP NetWeaver Business Client Flexible UI Designer Web Dynpro1 ABAP/FPM 2 SAP Web IDE SAPUI5 SAP Mobile Platform Services UI Clients UI Tools UI Technologies DYNPRO GATEWAY 1 : Harmonized in run & design time with WebClient UIF, 2 Floorplan Manager, 3 : for HTML & Windows 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 25
SAP Fiori Architecture High-Level Overview & Recommendation Benefits added by SMP 3.0 SAP Mobile Platform (SMP) Security devices, data, content Application lifecycle management Offline enablement Authentication Multi-platform support (Apache Cordova) SAPUI5 Content Frontend Server Gateway / OData Push notifications Monitoring & Logging SAP Business Suite HCM This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 26
SAP UI Client Convergence Plan The SAP Fiori launchpad (FLP) will become the web-based entry point for SAP business applications across platforms and devices. Offering the transition to SAP Fiori user experience through SAP Portal SAP NetWeaver Business Client for Desktop leveraging established infrastructures and best practices in the SAP Fiori launchpad * SAP Fiori apps can be already consumed in the various clients as of today. This is the current state of planning and may be changed by SAP at any time. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 27
Key Takeaway on UI Technologies Choosing the right tool or technology is one important step. However, in order to achieve a high level of user experience, it is neither the first nor the most important step. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 28
NEW RENEW ENABLE UX DESIGN SERVICES 2015 SAP SE. All rights reserved. 29
Observations from 350+ customer engagements Several UX issues could be solved with existing SAP tools IT organizations require design skills IT organizations need to understand the needs of their end users better People (desirability) End users perceive custom-built screens as SAP standard screens Business (viability) ss (viability ) Technol Technology (feasibility) ogy (feasibility) 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 30
G Designing the HBC Web Shop CocaCola http://experience.sap.com/designservices/work/designing-the-coca-cola-hbc-web-shop 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 31
Optimizing Signal Detection ebay Faster decisions based on User-centered design powered by SAP HANA http://experience.sap.com/designservices/work/optimizing-ebays-signal-detection 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 32
Medical Research Insights NCT Heidelberg Design + SAP HANA = Innovation Won 2 Design Awards http://experience.sap.com/designservices/work/simplifying-nct-patient-data-to-save-lives 2015 SAP SE. All rights reserved. 33
Design is a Process Discover Who are the users, how do they work? What are their daily challenges? Design Create UI mockups Get and incorporate user feedback Prototype Ideate Validate Deliver Implement the solution Conduct user acceptance tests Scope Discover Synthesize Design Implement Deliver Deploy 360 Research Test 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 34
UX Maturity SAP s UX Design Services Business needs INNOVATE Explore the business value of HANA and design & develop an attractive solution EMPOWER Empower your organization with Design Thinking and Design REALIZE Implement SAP Fiori or SAP Screen Personas ADVISE Create a customer UX strategy & roadmap Time powered by DESIGN THINKING 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 35
UX Maturity SAP s UX Design Services Offering powered by RDS INNOVATE Discover & Design Business Innovation Develop custom solution EMPOWER Design and development enablement REALIZE UX Adoption Kit for SAP Fiori and SAP ScreensPersonas Optimize existing solution ADVISE UX advisory for business and technology Time powered by DESIGN THINKING 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 36
People + Process + Space = Innovation Culture 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 37
NEW RENEW ENABLE UX DESIGN SERVICES 2015 SAP SE. All rights reserved. 38
SAP s customers are enthusiastic about SAP UX Pacific Drilling Video Dong Energy Video Hampshire County Council & Deloitte Video SaskPower Video Vocera Communications Video See more stories in the UX Success Stories Flipbook Vilore Foods Video 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 39
Key Points To Take Home 1. There is a shift from features to experience 2. All application & UI technologies converge to SAP Fiori UX 3. Create your own UX strategy 4. SAP supports your UX transition 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 40
References and Links Where to go for more information Start your UX journey and get involved experience.sap.com Calculate the value of UX experience.sap.com/designservices/ Experience SAP Fiori UX www.sap.com/fiori-demo SAP Fiori apps reference library www.sap.com/fiori-apps-library Explore UI technologies sap.com/uxexplorer 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 41
Thank You experience.sap.com 2015 SAP SE. All rights reserved. 42
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