SERVICES TO BUSINESS SHORT COURSE PROGRAMME AUGUST 2015 - FEBRUARY 2016. gllm.ac.uk/busnes

SERVICES TO BUSINESS SHORT COURSE PROGRAMME AUGUST 2015 - FEBRUARY 2016 gllm.ac.uk/busnes

Short Course Programme August 2015 to February 2016 Busnes@LlandrilloMenai is the employer-facing service of Grŵp Llandrillo Menai. We are a one-stop-shop for all your training and development needs as an employer. Through working with you, we can build the training, development and support packages you need. We help you ensure that your people are equipped with the skills and qualifications to enable performance at the highest level. You can take advantage of Short, intensive training for business Apprenticeships and work-based learning Part-time, professional and work-related courses Specialist services innovation and product development This brochure provides details of our current short courses. These range from training designed to help you meet legislative requirements to focused workshops to help improve all round business performance. Our approach is professional and customer-focused, with pricing structures and provision regularly reviewed to reflect the needs of business and industry and to ensure value for money. We can offer short courses at our training centres or alternatively we can deliver training on your business premises. Provision offered can be accredited or customised non-accredited courses and can be designed to fit around your working patterns. Additional courses may be scheduled after going to press, so please contact us for the latest schedule of dates or, alternatively, visit our website. 1

Coleg Abergele, Faenol Avenue, Abergele, Conwy, LL22 7HT Coleg Meirion-Dwyfor, Ffordd Ty n y Coed, Dolgellau Gwynedd, LL40 2SW 2

Coleg Menai, Ffordd Penmynydd, Llangefni, Anglesey, LL77 7HY 08445 460460 Coleg Meirion Dwyfor Penrallt Pwllheli Gwynedd LL53 5EB 0845 450 59 60 3

Contents Business Development Advisers... 5 Health, Safety & the Environment... 6 First Aid... 9 Licensees... 10 Food Safety... 10 IT Training... 12 Social Media & Marketing... 14 Personal Professional Development... 15 Skills for Business... 16 Institute of Leadership & Management... 17 Retail.20 Grŵp Llandrillo Menai Short Courses....21 4

Business Development Advisers (BDAs) Would you like an informal discussion with one of our team of BDAs? They will help you to identify a range of training options suited to the needs of your business. BDAs can also assist in finding sources of funding for training, if available. Customised training is available in a wide range of skills such as IT, management, customer service and health & safety. If preferred, this training can be delivered on your premises at a time to suit you. Grŵp Llandrillo Menai has a team of specialist work-based Basic Skills Tutors who are able to visit your workplace and offer a wide range of support to any staff within your organisation. This will enhance selfconfidence, motivation and overall ability within any job role. Basic skills training requires a sensitive approach and we will be pleased to discuss all aspects with you before any programmes are introduced. For further information or advice please contact us via any of the Busnes@LlandrilloMenai contact details listed below. Tutors A team of professional, dedicated tutors with substantial industry experience in their specialist fields are committed to providing quality, flexible and affordable training specifically designed to meet the needs of business and industry. The BDA s and IT Specialists are available to visit your organisation free of charge to discuss your training needs. Fees All course fees are payable in advance and include exam fees. Regrettably, in the event of cancellation, course fees are non-refundable. Prices can be subject to change. Identification Anybody attending accredited courses must provide proof of identification. 5

Health, Safety & Environment Environmental Principles & Best Practice This course outlines the impact of new environmental legislation on your business and will explain your legal duty of care. It covers environmental issues, environmental law and management. Accredited by the Chartered Institute of Environmental Health. Assessment: Multiple-choice exam Supervising Health & Safety This Level 3 course will enable Managers/Supervisors to improve the health and safety culture in their organisation, whatever its size or activity. Health & Safety in the Workplace This Level 2 qualification provides an introduction to general health and safety, legal requirements, fire safety, equipment at work, manual handling, COSHH and safe working practices. It is accredited by the Chartered Institute of Environmental Health. Assessment: Multiple-choice exam Health & Safety in Health & Social Care This Level 2 qualification provides an introduction to general health and safety, legal requirements, fire safety, equipment at work, manual handling, COSHH and safe working practices. It is accredited by the Chartered Institute of Environmental Health. Assessment: Multiple-choice exam The Principles of Manual Handling This course is aimed at anyone carrying out manual handling tasks. It covers the process of manual handling at work, assessing the risks in manual handling. It is accredited by the Chartered Institute of Environmental Health. Assessment: Multiple-choice exam Conflict Resolution & Personal Safety (Level 2) This CIEH qualification introduces positive steps to take when faced with confrontational behaviour. Abergele Dolgellau Llangefni Pwllheli 1 day 60 7 Sept 24 Nov NA On 3 days 140 On On NA On request request + Exam tbc 1 day 60 15 Sept 12 Aug 17 Sept 24 Nov 9 Oct 24 Sept 18 Nov 29 Oct 12 Jan 26 Jan 12 Jan 3 Dec 3 Feb 7 Jan 1 day 60 11 Aug 8 Oct NA On ½ day 40 14 Sept 8 Oct 24 Sept On 12.30 19 Nov 16 Nov 21 Jan or 1 day (TBC) 60 14 Jan On 9 Feb 1 day 60 27 Oct 4 Nov NA On 4 Feb Assessment: Multiple-choice exam 6

Fire Safety Principles (Level 2) This course will benefit anyone who has been appointed to carry out fire warden/marshal duties in the workplace. Accredited by the Chartered Institute of Environmental Health. Abergele Dolgellau Llangefni Pwllheli 1 day 60 22 Sept On On 8 Dec request request 18 Jan Assessment: Multiple-choice exam The Principles of COSHH This course is aimed at those who use substances hazardous to health in offices, shops and factories. It covers the definition, effects of and types of hazardous substances. Accredited by the Chartered Institute of Environmental Health. ½ day 40 14 Sept 8 Oct 24 Sept On 13.00-19 Nov 16 Nov 21 Jan 16.30 14 Jan 9 Feb Assessment: Multiple-choice exam Risk Assessment This course is aimed at managers, supervisors and those who have responsibility for risk assessment in the workplace. It provides knowledge of the legislation, principles of risk assessment and the methods used to carry out a risk assessment. Accredited by the Chartered Institute of Environmental Health. Assessment: Multiple-choice exam 1 day 60 26 Oct On NA On request 17.00 CIEH L2 Award in Fire Safety Risk Assessment & Control for additional information contact the course tutor on 0845 450 59 60 Hygiene in Health & Social Care This course is designed as an introduction to hygiene. It ensures vulnerable people are not exposed to unnecessary risk and will help those in the private and voluntary health care sectors, to play their part in maintaining a clean and safe environment. ½ day 40 On On NA On request 09.15 13.00 Assessment: Multiple-choice exam Stress Awareness This Level 1 course raises awareness of the likely sources of work-related stress. It is aimed at general workers and also serves as an introduction to the condition for more senior staff. It will enable employees to contribute to strategies which combat work-related stress. Accredited by the Chartered Institute of Environmental Health. Classroom assessment carried out. 60 6 Oct 12 Nov NA On 1 day 9 Feb 7

Managing Safely (IOSH) This is an essential course for employers and employees who have responsibility for the health and safety of others in the workplace. The course covers risk assessment, health and safety legislation. It is accredited by the Institute of Occupational Safety and Health. Abergele Dolgellau Llangefni 4 days 300 1, 2,9 &10 13, 14, 21 18, 25 Sept, 2 & Sept & 22 Oct 9 Oct 17.00 4, 5, 11 & 12 Nov 20, 21,27 & 28 Jan 1, 2, 8 & 9 Dec 16,17, 23 & 24 Feb IOSH Working Safely Level 2 This course introduces a completely new approach to health and safety training and offers all the basics in a high impact interactive package. Working safely is for people at any level. It focuses on why health and safety is important, and how individuals can make a real difference by changing their behaviour. NEBOSH National Diploma This course is for aspiring health and safety professionals, building directly upon the foundation of knowledge provided by the NEBOSH General Certificate. It is designed to provide delegates with the expertise required to undertake a career as a Health and Safety Practitioner. It also provides a sound basis for progression to postgraduate study. Prerequisite: NEBOSH General Certificate in Occupational Safety and Health, Applicants will be required to attend an interview prior to acceptance onto this course. (*If Course Fees are being paid by you personally, payment may be paid in stages by Standing Order. An initial payment of 20% is required on enrolment, followed by Standing Order payments made until the end of the course). National General Certificate in Occupational Safety & Health (NEBOSH) - this course provides an industry accepted professional qualification for practising health and safety advisers. The course also provides the compliance for internal competency as specified by the HSE management regulations. It is accredited by the National Examining Board for Occupational Safety and Health. Prerequisite: Working in a health & safety environment 65 On On 1 day request NA 17.00 3500 28 Aug NA NA 24 months 1 day per week+ exams 17.00 650 4 Aug NA NA 17 weeks 26 Jan 1 day per week+ exam Unit D only -tutorial by arrangement 17.00 8

NEBOSH Certificate in Fire Safety & Risk Management - this qualification is aimed at those who need to ensure that their organisation meets its responsibilities under Fire Safety legislation. The qualification should equip holders to carry out fire risk assessments of most low risk workplaces and identify the range of fire protective and preventative measures required. NEBOSH National Certificate in Construction Health and Safety NCC1 & 2 *only - this qualification is aimed at Supervisors, Managers and CDM Co-ordinators within the construction industry who are required to ensure that activities under their control are undertaken safely; and who may need to ensure that contractors are working safely. *'To obtain the full NEBOSH certificate delegates will need to successfully complete the NGC1 (management module). For additional information please contact Ros Hall on 0845 450 59 60 NEBOSH Certificate in Environmental Management - this qualification is designed for anyone who has a responsibility for managing environmental issues as part of their work. The focus is on assessing environmental management systems with reference to UK Legislation and will provide a sound basis in environmental management. The qualification will benefit companies who are seeking to implement effective environmental management and gain ISO 14001 accreditation. NEBOSH Certificate in the Management of Health & Well-Being at Work this course will help reduce absenteeism and staff turnover, leading to increased skill retention & meet employer legislative requirements for General Managers, Supervisors and HR Personnel who have responsibility for the health of the workforce. Abergele Dolgellau Llangefni 8 weeks 1 day per 395 TBC NA NA Week + exam 17.00 12 weeks 495 10 Sept NA NA 1 day per week + exam 17.00 NGC1 8 weeks 325 6 Jan 10 weeks 1 day per week + exam 17.00 395 23 Sept NA NA 8 weeks 495 Apr 2016 NA NA 1 day per week + exam 17.00 First Aid Abergele Dolgellau Llangefni Pwllheli Emergency First Aid at Work This one day course covers the life-saving skills of resuscitation, unconsciousness, choking, bleeding and heart attack. Accredited by the Chartered Institute of Environmental Health. Assessment: Multiplechoice test & practical assessment. 1 day 75 21 Aug 11 Aug 22 Sept 19 Oct 14 Oct 17 Dec 1 Feb 5 Oct 10 Dec 19 Jan 17 Nov 12 Jan 9

First Aid at Work Certificate - this Health & Safety Executive approved course enables an employee to become a First Aider in their workplace, learning through practical sessions. Delegates will be expected to lie and kneel on the floor, so appropriate dress is desirable. Accredited by the Chartered Institute of Environmental Health. Assessment: Multiplechoice test & practical assessment. First Aid at Work Update - this course provides an update for the First Aid at Work Certificate course. An in date certificate must be provided at the time of booking. CIEH accredited. Assessment: Multiple-choice test & practical assessment. Abergele Dolgellau Llangefni Pwllheli 3 days 28, 29 & 30 28, 29 & 13, 14 & On 175 Oct 30th Sept 15 Oct 9, 10 & 11 Dec 16, 17 & 18 Feb 25 & 26 Nov 10 & 11 Feb 17, 18 & 19 Nov 1, 2, & 3 Mar 2 days 115 1 & 2 Sept On NA On request Licensing Qualifications - These courses are accredited by the British Institute of Innkeepers Awarding Body (BIIAB) - all delegates attending BIIAB and CIEH courses are required to produce photographic identification such as a valid driving licence or passport. BIIAB Award for Personal Licence Holders This nationally recognised qualification is designed for anyone authorising the retail sale of alcohol in licensed premises including: pubs, bars, hotels, restaurants, off-licences, supermarkets, convenience stores and all entertainment establishments. Assessment: Multiple-choice exam, 28 out of 40 to achieve a pass. 1 day 7 Sept 21 Sept 28 Sept On 125 23 Nov 22 Feb 26 Oct 18 Jan 23 Nov (Includes exam) 25 Jan 22 Feb BIIAB Award in Responsible Alcohol Retailing - this course is designed for anyone who works on licensed retail premises, including bar staff, waiting-on staff and supermarket cashiers. It covers the legislation relating to under age sales, serving persons who are drunk and also the licensing objectives. Assessment: 25 questions 2 sections 1 day 60 16 Sept 2 Nov NA On Food Safety Level 2 Award in Food Safety in Catering This Level 2 course covers a range of topics such as bacteria, safe food handling, and hygiene practices within the workplace. It also covers the legal requirements for food handlers within the workplace. The course is accredited by the Chartered Institute of Environmental Health. Assessment: Multiple-choice exam Suggested Progression: CIEH Level 3 Award in Supervising Food Safety in Catering *Manufacturing and Retail also available at Llangefni site 1 day 60 12 Aug 20 Aug 14 Sept 15 Sept 10 23 Sept 24 Nov 13 Jan 23 Feb 23 Sept 11 Nov 6 Jan 25 Feb 12 Oct 9 Nov 7 Dec 11 Jan 8 Feb 23 Feb

Abergele Dolgellau Llangefni Pwllheli Level 2 Award in Food Safety in Catering Refresher - this course is for clients who already have a Food Safety Level 2 qualification that is 3 years old. The course provides updates and any legislative changes that have taken place over the last three years. An original (or copy) of the client s current certificate must be provided at the time of booking. The course is accredited by the Chartered Institute of Environmental Health. Healthier Food & Special Diets (Nutrition) - This Level 2 CIEH qualification is designed for all those involved in the selection of menus, recipes and ingredients and provides fundamental nutritional knowledge for menu planners. Assessment: Multiple-choice exam Level 2 HACCP (Hazard Analysis Critical Controls Point) - this Level 2 CIEH qualification is designed for those working in a food business where a food safety management system based on Codex HACCP principles is implemented. Assessment: Multiple-choice exam Prerequisite: None - Suggested Progression: Level 3 HACCP or Supervising. Allergen Awareness Level 2 - this Level 2 CIEH qualification is designed for food business operators who have a legal responsibility to provide complete and correct food allergen information to customers. These regulations apply to all catering and retail businesses that serve or sell loose foods. Assessment: Multiple-choice exam Prerequisite: None Suggested Progression: Level 3 Supervising. Level 3 HACCP (Hazard Analysis Critical Controls Point)- this course is designed to help business owners and managers of small and medium sized catering and hospitality businesses understand the 5 star grading system in relation to implementing HACCP. It covers the 12 steps in the HACCP process and the controls required to ensure food safety. Assessment: Multiple-choice exam Prerequisite: Highly recommend Level 2 Food Safety Award Suggested Progression: Level 3 Award in Supervising Food Safety in Catering. ½ day 40 NA On 3 Nov 24 Sept 09.15-12.30 14 Jan 1 day 60 2 Nov 7 Oct NA On 1 day 60 7 Oct 16 Sept 9 Sept 3 Nov 15 Dec 24 Feb 10 Feb 18 Nov 20 Jan ½ day 40 3 Sept 1 Oct NA 2 Dec 12.30 3 Dec 18 Feb Date 1 day 170 12 Oct 13 Jan *30 Sept N/A *2 Dec *10 Feb *Manufacturing available at Llangefni site 11

Supervising Food Safety in Catering - this Level 3 CIEH course is designed for those working in all food businesses at a supervisory level. Legislative changes have placed greater responsibility on supervisors. This course covers legal requirements and good practice and procedures for food safety and hygiene. Assessment: Multiple-choice exam Prerequisite: Recommend Level 2 Food Safety *Manufacturing & Retail papers available at Llangefni Supervising Food Safety in Catering Refresher - this Level 3 CIEH course is designed for clients who already have a Food Safety Level 3 qualification that is 5 years old. The course provides updates and any legislative changes that have taken place over the last five years. An original (or copy) of the clients current certificate must be provided at the time of booking. The course is accredited by the Chartered Institute of Environmental Health. Assessment: Multiple-choice exam Prerequisite: Level 3 qualification Managing Food Safety in Catering - this level 4 CIEH course is designed for those working in food businesses at supervisory level. It provides an in-depth knowledge and understanding of food safety and the application of food management systems. It covers all the relevant legislation and reflects trends in management including Hazard Analysis and Risk Assessment. Assessment: One written case study and two exams are mandatory. Prerequisite: Applicants will be required to attend an interview prior to acceptance onto this course. Abergele Dolgellau Llangefni 4 days 190 9, 10, 16 & 3, 9, 10 & 21, 28 Sept, 17 Nov 17 Sept 5 & 19 Oct 1, 2, 8 & 10 Feb 18, 25 Jan 1 & 15 Feb 1.5 days 95 17 & 18 Aug 25 & 26 Nov NA 6 weeks 275 10, 17 & 24 On 7, 14, 21 Oct, Sept, 1, 8, 15 request 4, 11, Nov 1 day per & 22 Oct week Exam 25 Nov + exam IT Training for Microsoft Office 2010 & 2013 Microsoft Word Courses available at Introductory, Intermediate and Advanced levels. Please contact us for more information about each course. 1 day 60 Introduction: Introduction: NA 16 Sept 17 Sept Intermediate: Intermediate: 4 Nov 5 Nov Advanced: Advanced: 16 Dec 17 Dec 12

Microsoft Excel Courses available at Introductory, Intermediate and Advanced levels. Please contact us for more information about each course. Abergele Dolgellau Llangefni 1 day 60 Introduction: Introduction: NA 3 September 26 Nov 25 Nov Intermediate: 22 Oct Intermediate: 7 Jan 6 Jan Nb: Excel Advanced course duration is 1.5 days 1.5 days 85 Advanced: Advanced: 3 & 10 Dec 11 & 25 Jan 10 & 24 Feb Microsoft Access Courses available at Introductory, Intermediate and Advanced levels. Please contact us for more information about each course. 1 day NA 60 Introduction: 30 Sept Intermediate: 18 Nov Advanced: 27 Jan Introduction: 1 Oct Intermediate: 19 Nov Advanced: 28 Jan Microsoft Publisher One day course which covers the Publisher screen, handling text, formatting text, manipulating images, arranging items, and manipulating objects Presentations using MS PowerPoint Two day course which covers designing and creating a PowerPoint slide show which complements your presentations. 1 day 60 14 Oct 15 Oct NA 2 day 85 13 & 20 Jan On NA request Customised IT Training The nature of customised training means we can design a course which suits your company s and your employees needs. Working in consultation, we will establish the needs of the business and the learners. Training can be delivered in one of our IT training suites or alternatively on your premises. We can deliver to groups or on a oneto-one basis - whichever is most convenient. European Computer Driving Licence The European Computer Driving Licence (ECDL) is a relevant and internationally recognised qualification for computer users. ECDL improves your understanding and efficient use of computers. The course opens up a variety of opportunities through the broad range of skills it provides. The qualification is widely recognised by employers as proof of ability and competence when working with IT. The basic ECDL qualification is broken down into two levels: ECDL Essentials and ECDL Extra. These can be taken individually to obtain single certificates, or together to achieve the overall ECDL qualification. 13

ECDL Essentials (Level 1) - Covers 3 modules: IT Security for Users; IT User Fundamentals; Using the Internet and Email Abergele Dolgellau Llangefni 6 weeks 155 8 Sept to TBC On 1 day per 13 Oct request week 16.30 ECDL Extra (Level 2) - Covers 4 modules: Word Processing; Spreadsheets; Presentation; Improving Productivity Using IT. 11 weeks 258 3 Nov to TBC On 1 day per 9 Feb request week 09.15 16:30 ipad Training This course will cover the essential, most commonly used features and gestures to improve productivity, enabling effective and productive use of the ipad for business and pleasure. Introduction to Project Management This course is aimed at those NEW to project management, who wish to gain a better understanding of its uses and deployment. Social Media and Marketing Social Media & Business - Beginners PART 1 Waking up to a new world What is Social Media? Why is it important? Why should you use it? What are the benefits? 1/2 day 40 15 Jan 14 Jan NA 12.30 1 day 60 8 Oct On NA request Abergele Dolgellau Llangefni Pwllheli 1 day 60 2 Sept 28 Sept NA 27 Oct 11 Nov 7 Jan 26 Jan PART 2 - A walk through of the BIG 3 We will be going through Facebook, Twitter and LinkedIn showing you the options and the benefits of using the big 3 within your marketing plan. Nb: Ensure you bring along your usernames and passwords to log in. If you haven t set anything up yet, at least set up your profile so when we do the overview you have something to look at. Social Media & Business Intermediate Facebook & Twitter combined. An in-depth, interactive session on how to setup, manage and manipulate both platforms. Pre-requisite: attendees must complete the beginners course first. 1 day 60 1 Oct 22 Oct NA 17 Feb 14 4 Dec 11 Feb 16 Feb

Trip Advisor A briefing and tool kit to businesses operating in the tourism, hospitality, retail or leisure sectors. Based on examples of best practice, learn how to capitalise on positive feedback and just as importantly respond to negative feedback. This session will also explain how to integrate your Trip Advisor profile alongside your wider online and social media presence. Abergele Dolgellau Llangefni Pwllheli ½ day 40 On On NA NA request 12.30 Marketing This course covers the principles of marketing, how to create a brand, how to identify your unique selling point (USP), how to promote products/services effectively, customer loyalty and the concepts of advertising. 1 day 60 16 Sept NA NA NA 16.30 Personal Professional Development Time Management This intensive introduction is valuable for anyone who wants to improve their productivity, enhance their time management skills and feel more in control of their working life. ½ day 40 20 Oct NA NA NA 12.30 CIEH Level 3 Award in Education and Training Principles and Practice This qualification replaces the CIEH level 3 Award in Preparing to Teach in Lifelong Learning Sector. This qualification is designed for people who: Are not in a teaching role or who have just started teaching Want a short Qualification Want a qualification without minimum teaching practice requirement It comprises of three units: Unit 1 - Understanding Roles, Responsibilities and Relationships in Education and Training Unit 2 - Understanding and using inclusive Teaching and Learning Approaches in Education and Training Unit 3 Understanding assessment in Education and Training. Pre-Requisite: None - Assessment:- Two multi-choice Examinations & one assignment (including a micro-teaching session) Ofqual Regulated:- Yes 5 Days 445 1, 2, 7, 8 On NA &14 Dec 16.30 15

CIEH Level 3 Award in Training Principles and Practice This qualification replaces the CIEH Level 3 Award in Training Skills and Practice. It is the minimum requirement for trainers wishing to register to deliver most CIEH qualifications. It consists of unit 2 of above. Pre-Requisite:- None - Assessment:-Assignment (including micro-teach session) Ofqual Regulated:- No Introduction to Employment Law If you employ others, or are thinking of doing so, then this short course is for you. It is designed as a basic introduction to the responsibilities associated with employing staff. It will cover contracts of employment, disciplinary and grievance procedures, unfair dismissal and redundancy and discrimination issues. Skills for Business Effective Minute Taking This course covers the purposes and types of minutes, roles, terminology, documents, legislative requirements, reported speech, hints and tips. Appraisals & Performance Management This course will provide advice/guidance on how to give effective feedback, handle difficult messages, set goals, supporting other people s development, and how to use acknowledgment and praise. Equality & Diversity - this workshop will provide delegates with the basic skills, knowledge, awareness and appreciation of equal opportunities in the workplace. Key points covered will cover defining equality and diversity, recognising the advantages of equality and diversity in the workplace, your equality and diversity policy document, legislation and the impact on the organisation. Customer Service Skills - this course covers the importance of first impressions, dealing with awkward customers, handling complaints, creating long-term customer relationships, body language, assertiveness and achieving excellence. Abergele Dolgellau Llangefni Pwllheli 3 Days 245 On NA 8, 9 & 14 16.30 Sept 5, 6 & 12 Jan ½ day 40 TBC On NA 13.00-16.30 ½ day 40 21 Oct On NA NA request 12.30 1 day 60 27 Oct On NA NA request 16.30 ½ day 40 29 Sept On NA NA 25 Feb 12.30 1 day 60 19 Nov On NA NA request 16

WorldHost Wales - a new course in Wales, the WorldHost programme covers the Principles of Customer Service in a modern and energetic format. The course can be used to ensure quality of front-line customer service in your business and across a wide variety of industries. Credit Control for the Small Business (previously Money Matters) How to draft business contracts and get your debtors to pay on time. This course is taught by an experienced Solicitor and Licensed Insolvency Practitioner and is based on years of practical experience. It is aimed at small-medium sized businesses without their own lawyers or dedicated credit control and debt collection department. Topics include, drawing up contracts with customers, performing credit checks, credit risk and what to do when customer fail to pay. Abergele Dolgellau Llangefni Pwllheli 1 day 60 13 Oct 5 Nov 14 Sep 29 Sep 12 Oct 16.30 11 Feb 3 Feb 9 Nov 14 Dec 11 Jan 8 Feb 1 day 60 30 Sept TBC NA NA 26 Jan Institute of Leadership and Management (ILM) Development Awards Take your staff development to the next level with UK s premier awarding body for leadership and management qualifications. Busnes@ LlandrilloMenai now offer ILM development awards in eight key areas of leadership and management including performance management, change management, succession planning, customer service, team leading, recruitment & selection, coaching & training your team and problem solving & decision making. Courses are designed to enhance or develop the skills and knowledge of managers and leaders and can be directly mapped against the ILM Level 3 Management Modules providing progression and continuous development opportunities for all participants. In addition to courses at Abergele, Dolgellau and Llangefni, the following ILM qualifications are available via our Rhos-on-Sea campus, contact is Sian Knapper on 01492 546 666 ext 487 ILM Level 3 Certificate or Award in Management ILM Level 5 Award or Diploma in Management ILM Level 6 Award in Management ILM Level 7 Award or Certificate in Executive Management Abergele Dolgellau Llangefni Performance Management 2 days 175 To develop knowledge and understanding and 28 & 29 Jan 6 & 9 Oct 22 & 24 be able to manage performance in the workplace as required by a practising or potential first line manager. 16.30 Sept Mapped against ILM Level 3 Management Modules: Understanding performance management (all learning outcomes met 17

Problem Solving & Decision Making The learner will be able to solve problems and make decisions as required by a practising or potential first line manager. Abergele Dolgellau Llangefni 2 days 175 15 & 16 Oct 14 & 15 8 & 10 Dec Dec 16.30 Mapped against ILM Level 3 Management Modules: Solving problems and making decisions (all learning outcomes met) Managing Change To develop knowledge and understanding of innovation and change, in order to plan change in an organisation as required by a practising or potential first line manager. 2 days 175 5 & 6 Nov 9 & 12 Feb 2 & 4 Feb 16.30 Mapped against ILM Level 3 Management Modules: Understanding innovation and change in an organisation (learning outcomes partial met) Planning change in the workplace (learning outcomes partial met) Managing Customer Service To develop knowledge and understanding of meeting customer service standards as required by a practising or potential first line manager. 2 days 175 17 & 18 19 & 21 12 & 14 Sept Jan Jan 16.30 Mapped against ILM Level 3 Management Modules: Understanding customer service standards and requirements (all learning outcomes met) Recruitment & Selection To develop knowledge and understanding of recruitment and selection as required by a practising or potential first line manager Mapped against ILM Level 3 Management Modules: Understanding recruitment and selection of new staff in the workplace (all learning outcomes met) 2 days 175 28 & 29 Oct 2 & 3 15 & 16 Nov Oct 16.30 18

Coaching & Training Your Team To develop knowledge and understanding of training and coaching as required by a practising or potential first line manager. Abergele Dolgellau Llangefni 2 days 175 26 & 27 Nov 24 & 27 9 & 10 Nov Nov 16.30 Mapped against ILM Level 3 Management Modules: Understanding training and coaching in the workplace (all learning outcomes met) Team Leading To develop an introductory knowledge and understanding of team building as required by a practicing or potential first line manager. Mapped against ILM Level 3 Management Modules: Understand how to establish an effective team (all learning outcomes met) 2 days 175 16 & 17 Feb 10 & 11 16 & 18 Sept Feb 16.30 **Optional - Students may wish to complete a Work-based Assignment and obtain Unit Certificates towards the full ILM level 3 qualification additional fees may be applicable, for more details contact Sian Knapper on 01492 546 666. Copies of College policies, procedures and the Assessment Appeals Procedure are held in each of the training rooms. Alternatively, you may request a copy by contacting us on 0845 450 59 60 or visiting businesspoint@gllm.ac.uk 19

Retail Skills Academy Unleash Your Potential with the Retail Skills Academy All the following courses are delivered at the Academy Hub based at Rhyl College Introductory courses Digital Opportunities for Business Window dressing and Visual Merchandising The Art of Customer Service Creating the customer experience in store Engaging with your Customers in the 21 st Century Duration Fees Dates 3 hours 35 Tuesday 22 nd September 2015 9.30-12.30 3 hours 35 Tuesday 20 th October 2015 9.30-12.30 3 hours 35 Tuesday 10 th November 2015 9.30-12.30 3 hours 35 Tuesday 24th November 2015 9.30-12.30 3 hours 35 Tuesday 12 th January 2016 9.30-12.30 Digital Business Skills Programme Gain the skills and confidence to maximise the opportunities of being online and develop a clear strategy for managing Social Media so it brings more profit to your business. Duration Fees Dates Digital Business Skills Understand customers and digital marketing Develop your business on line Grow your business through social media 3 days 9.30-3.30 255 Tuesday 29 th September, Tuesday 6 th October & Tuesday 13 th October 2015. WorldHost Customer service in retail is one of the key ways to standout in an increasingly competitive and crowed market. To be successful getting customer service right is essential. WorldHost is the industry standard for retail and the service sector. Frontline Management Solutions Retail For supervisors, team leaders and managers Sales Powered By Service Retail For staff responsible for selling Principles of Customer Service Retail For frontline staff Grŵp Retail Skill Academy 01745 345859 or email retailacademy@gllm.ac.uk web: www.llandrillo.ac.uk/retailacademmy twitter @nwreatilacademy facebook.com/grwpretailacademy Tuesday 9 th February, Tuesday 23 rd February & Tuesday 30 th February 2016. Duration Fees Dates 1 day 120 Tuesday 17 th November 2015 9.00-5.00 ½ day 9.00-1.00 1 day 9.00-4.30 65 Tuesday 1 st December 2015 85 Tuesday 2 nd February 2016 20

Guide to Successful Retailing The Guide to Successful Retailing - Inspired by Mary Portas is a series of business courses developed specifically to meet the needs of small and medium sized business owners and managers. Duration Fees Dates Buying and Visual Merchandising 1 day 85 7 th December 2015 9.30-2.30 Retail Finance and Business Planning 1 day 85 Tuesday 19 th January 2016 9.30-2.30 Driving Sales Through Marketing 1 day 85 Tuesday 26 th January 2015 9.30-2.30 Academy Services The Academy can write and deliver a range of bespoke courses either for individual businesses or for a group of different businesses please call the Academy to discuss your requirements. The Academy also offers a mentor service, for retail businesses who feel they would benefit from 1-1 retail business advice, please call the Academy for further information. Apprenticeships - Work based qualification - Must be in employment Duration Fees Dates Retail Level 2- Across a range of 15 Months Free On-demand different retail sectors Retail Level 3- Management 16Months Free On-demand Retail Level 3- Sales Professional 16 Months Free On-demand Retail Level 3- Visual Merchandising 16 Months Free On-demand Grŵp Retail Skill Academy 01745 345859 or email retailacademy@gllm.ac.uk web: www.llandrillo.ac.uk/retailacademmy twitter @nwreatilacademy facebook.com/grwpretailacademy Hospitality & Catering Grŵp Llandrillo Menai now offer a range of hospitality short courses to introduce or refresh workplace skills, or just to nurture an interest and passion for food. Whether adding value to your business or to make your dinner party a resounding success, our trainers impart knowledge gained from lecturing, industry experience and as members of the Welsh Culinary team. All the following courses are delivered at the Hospitality department at Rhos-on-Sea Campus Awarded The Queens Award for Education in 2012. Courses are fully accredited. Food & Drink Service Art of Table Service for Business. Rhos on Sea Duration Fees Dates 1 day 80 22 October Start 9.00 Appreciation of Wine & Service 3.5 hours 45 12 November Start 18.00 21

Food Hygiene CIEH Award in Food Hygiene Level 2 Barista City & Guilds Level 2 Award in Barista Skills The Award in Barista Skills is for people who work as or want to work as a Barista within any environment, such as restaurants, café's and hotels. Duration Fees Dates 1 Day 60 12 October Start 9.00 Llangefni Duration Fees Dates 3 days 195 14, 15 & 16 Oct 11, 12 & 13 Nov 27, 28 & 29 Jan Nb: It is recommend that you have access to an espresso machine and grinder in order to practice making drinks in your own time. With this qualification you will gain the knowledge and skills you need to prepare and serve hot and cold drinks in any environment. Health & Care First Aid Emergency First Aid at Work Agored Level 2 This course covers the life-saving skills for resuscitation, unconsciousness, choking, bleeding and Heart attack. (Minimum 8 maximum 12 people per course) Rhos-on-Sea Duration Fees Dates 1 Day 60 22 nd Sept 09:00-16:00 10 th Nov First Aid at Work Agored Level 3 Enables an employee to become a First aider in the workplace, learning through practical sessions (Minimum 8 maximum 12 people per course) 3 Day 09:00-16:00 150 6 th, 7 th & 8 th Oct First Aid at Work Update Agored Level 3 Provides an update for the First Aid at work Certificate (Minimum 8 maximum 12 people per course) 2 days 09:00-16:00 90 14 th & 15 th Oct 22

Paediatric First Aid CIEH Level 3 This Course covers First Aid skills for Children & Babies (Minimum 8 maximum 12 people per course) Workplace Training 2 Day 09:00-16:00 90 23 rd & 24 th Sept 11 th & 12 th Nov Food Safety CIEH Level 2 This course covers a range of topics such as bacteria, safe food handling and hygiene practices within the workplace. (Min 10 people maximum 12) Safeguarding - Agored Level 2 Provides an Understanding of how to safeguard Children and young people. (Min 10 people maximum 18) Rhos-on-Sea Duration Fees Dates 1 Day 60 17th Sept 09:00-16:00 1 day 09:00-17:00 45 10 th Sept 29 th Oct Safeguarding Refresher Provides essential information on safeguarding children and young people. (Min 10 people maximum 18) Dementia Awareness - Agored Level 2 Develop the knowledge and skills required when providing positive care for people with dementia and their families. (Min 10 people maximum 12) Dementia Awareness Refresher - Essential information when working with dementia patients and their families. (Min 10 people maximum 12) Prevention of Infection - Level 2 Develops the knowledge and awareness of the causes of infection and how these can be managed and controlled in Health & Care workplace. (Min 10 people maximum 18) Manual Handling Passport Half Day 3 hrs 9:00-12:00 1 Day 8 hrs 09:00-18:00 Half Day 3hrs 09:00-12:00 1 day 7hrs 09:00-17:00 25 8 th Sept 20 th Oct 45 13 th Oct 1 st Dec 25 29 th Sept 24 th Nov 45 15 th Sept 27 th Oct Rhos on Sea Manual Handling Passport Level 2 This course is aimed at anyone carrying out manual handling tasks. It covers the process of manual handling at work and Duration Fees Dates 3 days 150 24,25 & 26 Nov 18hrs 09.00-16:00 23

assessing the risks in manual handling. (Min 6 people max 10) It is also possible to cover elements of this course separately or combined. Please contact us for prices. Manual Handling of people in bed Manual Handling Slings and Hoists Manual Handling Lateral transfers Manual Handling Sitting, standing and walking Manual Handling Inanimate loads Other Available - Health & Care courses Record Keeping Knowledge on how to keep clear, accurate and timely records of care provided to patients to support communication, continuity and decision making in the workplace. Rhos-on-Sea Duration Fees Dates 1 day 7hrs 45.00pp 22 nd Oct 09:00-17:00 (Min 10 people maximum 18) Report Writing An Introduction to Preparing and writing health and social care workplace reports. 1 day 7hrs 09:00-17:00 45.00pp 03 rd Nov (Min 10 people maximum 18) Palliative Care This palliative course addresses the complex challenges end-of-life care creates for societies and health professionals, including a range of ethical, social, professional and cultural issues. 1 day 7hrs 09:00-17:00 45.00pp 5 th Nov (Min 10 people maximum 18) Defibrillator Training - Half Day Basic Defibrillator training consisting of theory and practical work. Ideally the candidate has already attended a First Aid Course and is up to date with the current CPR protocols 0.5 Day - 3hrs 09:00-12:00 25.00pp 12 th Nov (Min 10 people maximum 18) Medications Training - Level 2 For many care workers Medication training is an important part of their role. Administering medication in a Health & social care or domiciliary care environment needs to be done in a safe and timely manner. 1 day 7hrs 09:00-17:00 45.00pp 17 th Nov (Min 10 people maximum 18) Introduction to Autism - Level 2 Increased awareness of the main characteristics of behavior which children 1 day 7hrs 09:00-17:00 45.00pp 24 08 th Dec

or adults on the autism spectrum can commonly display, as well as an understanding of the strategies available to support these. (Min 10 people maximum 18) For further details and to book places on any of the courses offered by the Health and Care department please call 01492 546666 ext 497 or email: hcinstitute@gllm.ac.uk Glynllifon Glynllifon is a land-based campus near Caernarfon, specialising in Agriculture, Animal Studies, Forestry & Countryside Management and Land Based Engineering. These range from training designed to help you meet current legislative requirements, to courses which help enchance all round business performance Title Duration Fee Dates Chainsaw Maintenance & Cross-Cutting The course will give you an insight into basic chainsaw maintenance and cross-cutting. You will learn about all aspects of safe use of chainsaw, what equipment, protective clothing and tools you require. Pesticides This course will give you an insight into the basic pesticide application techniques and methods. We off the following: PA1 Safe Use of Pesticides PA2 Mounted Sprayer PA6 Hand held sprayer Replacing Grandfather Rights. You will learn about legislation, regulations, identify hazards, personal protective equipment and Health and Safety issues involved with Pesticides application. Also there is a practical element demonstrating safe and correct use of application equipment. 2 Days 09:00-16:00 280 2 Day or 3 Day 09:00-16:00 From 320 05, 06 Oct 16, 17 November 29, 30 Sept & 01 Oct 24, 25, 26 Nov Brushcutter / Strimmer This course is suitable for those wishing to work or currently working in the land-based industries, or those using strimmers for business, domestic or leisure activities. This is a practical course dealing with the basic maintenance and effective operation methods and techniques with an emphasis on Health & Safety 2 Days 09:00-16:00 210 22, 25 September 10, 13 Nov Other courses available on request: 4 X 4 Grassland Management Safe use of Vet Meds Abrasive Wheels Hedgelaying Shearing ATV (Quad Bike) Introduction to Bushcraft Telehandler BHS Stage 1 & 2 Lambing Techniques Tractor Driving Cattle Hoof Trimming Mini-digger Tree Climbing, Aerial Rescue and using chainsaw in a tree Chainsaw Operation Mole Control Tree Planting Dry stone Walling Mower Welding Felling Trees Riding & Road Safety Welfare of Animals in Transit (Equine) Fencing Safe Gun Handling Woodchipper Firearms Awareness Safe use of Sheep Dips Working Safely in Agriculture We are able to deliver more dates on employers request, for further information and guidance please contact Iwan Jones 01286 830 261 25

Building Industry Abrasive Wheels The course will give you an insight into basic abrasive wheels operations. It will provide you with the confidence you need to ensure that you are working confidently and safely, with an emphasis on health and safety regulations. Dolgellau Llangefni Rhos-on-Sea Rhyl Duration Fee Dates Dates Dates Dates 1 Day 115 9 th Sept On On NA 09:00-16:00 30 th Sept 25 th Nov 16 th Dec 6 th Jan Petrol Driven Cut off Saw This course will cover all aspects of how to use a petrol driven cut off saw safely and will include everything from selecting and fitting PPE, operating the machinery and refuelling through to safe inspection. 1 Day 09:00-16:00 135 8 th Sept 29 th Sept 24 th Nov 15 th Dec 6 th Jan 10 th Sept 23 rd Oct 27 th Nov 15 th Jan 26 th Feb On On Level 1 Health & Safety in Construction This qualification is for learners wishing to qualify for the CSCS UK Ltd Green card to access construction sites to gain the qualification successfully. 1 to 4 Days 09.00am - 17.00pm (Dependant on experience) 135 10 th Sept 31 st Oct 26 th Nov 17 th Dec 7 th Jan On 21 st, 25 th, 28 th Sept & 2 nd Oct On Working at Heights Access Training (BPEC) Tower Scaffold The course has been designed to provide an overview of the process of assessing the risk associated with particular work at height tasks to ensure that you understand the advantages and limitations of aluminium towers and that, if selected, that it is the correct choice of equipment. Ladder Inspection This comprehensive course provides successful delegates with a nationally recognised certification enabling them to carry out, and document, periodic statutory inspections. 2 days 09.00am 17.00pm 365 N/A N/A 19 th & 20 th Oct 9 th & 10 th Nov N/A 90 N/A On N/A N/A 26

Ladder User This comprehensive course provides successful delegates with a nationally recognised certification enabling them to safely use ladders and step ladders. ½ Day 09.00am 13.00pm 70 N/A On N/A N/A PASMA Tower The aims and objectives of the PASMA Standard Course are to ensure that you can demonstrate that you are competent to assemble, dismantle, alter, move, inspect and use mobile access towers without risk of personal injury to yourself, or anyone who may be affected by your work. It also intends to give an understanding of the legal issues affecting work at height with mobile access towers. 1 Day 09.00am - 17.00pm 135 N/A 25 th Sep 20 th Nov N/A N/A PASMA Working at Height The Working at Height Regulations (2005) require that the assembly, dismantling or alteration of Mobile Access Towers should only be undertaken by a competent person, or if being trained, under the supervision of a competent person. A PASMA qualification is proof of competency and widely accepted throughout the UK. ½ Day 09.00am - 13.00pm 75 N/A 16 th Oct 11 th Dec N/A N/A Electrical Installation Requirements for (BS7671:2008) (17th Edition) - EAL Level 3 Diploma The course is for practising electricians and is suitable for candidates who are involved in or supervise a variety of electrical work who need to comply with legal requirements, or for those wishing to gain valuable and relevant formal qualifications and who may be new to the industry. (Pre-requisites apply.) 285 + book On N/A N/A N/A 27

Initial Verification and Certification of Electrical Installations EAL Level 3 Award This qualification is aimed at practicing electricians who have not carried out inspection and testing since qualifying or who require some update of training before going on to other qualifications. This qualification prepares candidates for the initial verification of electrical installation work. (Pre-requisites apply.) Periodic Inspection, Testing and Certification of Electrical Installations - EAL Level 3 Award This qualification is aimed at practising electricians who require CPD or up-skilling. The qualification helps you to develop the technical knowledge required to professionally carry out Periodic inspection and testing on electrical installations. This course will suit you if you are a practicing electrician and have a great deal of technical skills and knowledge, you work with minimum supervision and have a good record of safety, fault correction and ensuring work meets the required standard. Inspection and Testing of Electrical Equipment (2377) Level 3 Certificate The aim of this portable appliance (PAT) training course is to give learners the confidence to sit the City and Guilds 2377 Level 3 Code of Practice for In-Service Inspection and Testing of Electrical Equipment examination and to ensure electricians are familiar with the use of the Institute of Electrical Engineer's Code of Practise for In-Service Inspection and Testing of Electrical Equipment (Pre-requisites apply.) ACS Gas Safety The assessment is for those requiring reassessment of CCN1, CKR1, WAT1, CEN1 (CENWAT) and HTR1 only. (Other assessments available on request.) 5 Days + exams 10:00-16:00 5 Days + exams 10.00-3 days + exam 10.00-14.00 2 4 Days 08:30-16:00 400 + book 400 + book (We can combine with above for 500) 150 + book 450-750 On On N/A N/A N/A N/A N/A N/A On N/A N/A N/A 01/07/15 30/09/15 N/A N/A N/A 28

OFTEC courses OFT101, OFT105E, OFT600a These courses are for those operatives wishing to add to current OFTEC certificates or candidates that have already gained the relevant experience working with oil. (Please phone for details of OFT50.) Woody Biomass Heating Systems (Part 1 Solid Fuel and Part 2 Biomass Heating) Candidates will gain confidence to select, install and maintain the most common types of woody biomass heating systems in a safe and professional manner. Domestic Ventilation Systems The objective of this course is to train delegates to install, inspect, test commission and provide information for common types of Domestic Ventilation Systems in a safe and workmanlike workmanlike manner Domestic Heat Pump Systems Candidates will gain confidence to select, install and maintain domestic air and ground source pump heating systems. 1 5 Days 08:30-16:00 5 days 09.00am 17.00pm 2 days 09.00am 17.00pm 4 days 09.00am 17.00pm 210-710 On N/A N/A N/A 825 N/A N/A 2 nd to 6 th Nov 7 th to 11 th Dec N/A 345 N/A N/A 5 th & 6 th Oct N/A 660 N/A On 16 th to 19 th Nov N/A Rainwater & Greywater Harvesting This course is designed for experienced and / or qualified BSE engineers and plumbers who wish to specify, install and maintain Rainwater Harvesting & Greywater Recycling systems ensuring that individuals have the knowledge and skills required to undertake this particular type of work. 3 days 09.00am 17.00pm 510 N/A On 2 nd to 4 th Dec N/A 29

Domestic Solar Hot Water Heating Systems Candidates will gain confidence to select, install and maintain domestic solar hot water heating systems. 4 days 09.00am 17.00pm 660 N/A On 21 st to 24 th Sept 12 th to 16 th Oct N/A Photovoltaic (PV) Installer Candidates will gain the confidence to select, install, test and commission domestic solar photovoltaic systems. 4 days 09.00am 17.00pm 600 N/A N/A 19 th to 22 nd Oct N/A Warm Water Underfloor Heating (Design & Installation) The objective of this course is to train delegates to design, install, commission, service and maintain Underfloor Heating Systems. 3 days 09.00am 17.00pm 549 N/A N/A 23 rd to 25 th Nov N/A Energy Efficiency The Certificate in Energy Efficiency for Domestic Heating gives you the knowledge and experience to meet the building regulations for maintaining and installing central heating. You'll explore the need for energy efficiency in the home and gain skills to improve it, promote it and advise your customers on their options. Water Regulations Anyone working with cold water systems, be it in a domestic or commercial property or on any mains water supply, should hold this qualification to comply with the Water Supply (Water Fittings) Regulations 1999. 1 day 09.00am 17.00pm 1 day 09.00am 17.00pm 150 On 200 On N/A N/A 29 th Sept 15 th Dec 30 th Sept 16 th Dec N/A N/A Legionella Risk Assessment and Water Disinfection for Mechanical Services The objective of this course is to train people to properly design and maintain water systems to minimise risks and in doing so provide them with the necessary tools to carry out and maintain their legal responsibilities as set out in HSE ACoP L8. 1 day 09.00am 17.00pm 215 N/A N/A 11 th Nov N/A 30

Unvented Hot Water To install Unvented Hot water Systems in England and Wales contractors must demonstrate competence in order to either: Gain registration with a body approved by the Department of Communities and Local Government to enable selfcertification of work that must be notified to Building Control. Notify all your work in line with the requirements of Approved Document G of the Building Regulations to the Building Control office / local council. 1 day 09.00am 17.00pm 200 On request N/A 28 TH Sept 14 TH Dec N/A Renewable Energy Awareness Candidates will gain the confidence to identify renewable energy technologies and suitable scenarios for their use. In addition you will be given sufficient knowledge to discuss the characteristics, benefits and limitations of each technology. 2 days 09.00pm- 17.00pm 300 N/A N/A 16 th & 17 th Sept N/A 31