DOXEE REGIONAL CASE EXAMPLE MODENA / EMILIA ROMAGNA European Service Innovation Centre Conference SERVICE INNOVATION AS A DRIVER OF CHANGE FOR EUROPEAN INDUSTRIES AND REGIONS Helsinki, Finland September 9/10 2014
DOXEE NOW PRESENT STAGE OF COMPANY EVOLUTION AND STRATEGY 2014 Doxee Proprietary and Confidential 2
We Doxee headquarters are located in the town of Modena, Emilia Romagna (Italy). We are, first and foremost, engineers and innovators in the traditions of a region that is famed for its technological excellence and engineering prowess having produced such global icons as Ferrari, Lamborghini, Maserati, Pagani and Ducati. And we deliver IT based services. 2014 Doxee Proprietary and Confidential 3
Who we are and What we do Doxee is a leading multinational company in Information and Communication Technologies (ICT) with offices in Europe and North America, with 130 employees aged 32 on average Doxee delivers cloud-based solutions and services for Customer Communication Management (CCM) Legal Archiving & Electronic Invoicing for business enterprises and service providers worldwide. Doxee s mission is to enable enterprises to build long-term and mutually beneficial relationships with their customers through consistent, compliant and proactive communication. 2014 Doxee Proprietary and Confidential 4
We manage communications Statements Bills & invoices Checking, Saving accounts Mortgage accounts Brokerage accounts Family Trusts 401(K) IRAs, Roth IRAs Utilities Credit Cards Telecom services Internet services SBA loans Correspondence New subscriber welcome kits Explanation of Benefits (EOBs) Email alerts, reminders Regulatory notices 1099s, tax reporting Investment fund prospectuses Corporate policy changes Credit Card rate changes Promotion Variable-data marketing campaigns Multi-play cross-marketing Coupons (Print & Electronic) Brochures, flyers & inserts Fund raising Direct mail campaigns 2014 Doxee Proprietary and Confidential 5
in a multimedia innovative approach Statements Bills & invoices Checking, Saving accounts Mortgage accounts Brokerage accounts Family Trusts 401(K) IRAs, Roth IRAs Utilities Credit Cards Telecom services Internet services SBA loans Correspondence New subscriber welcome kits Explanation of Benefits (EOBs) Email alerts, reminders Regulatory notices 1099s, tax reporting Investment fund prospectuses Corporate policy changes Credit Card rate changes Promotion Variable-data marketing campaigns Multi-play cross-marketing Coupons (Print & Electronic) Brochures, flyers & inserts Fund raising Direct mail campaigns up to 1 to 1 video from Transpromo to Interactive Marketin g Navigation/ drill down Call to action / gateway s Interactive graphics 2014 Doxee Proprietary and Confidential 6
For Enterprises Telecom Utilities Industry Financial Services 2014 Doxee Proprietary and Confidential 7
Worldwide 2014 Doxee Proprietary and Confidential 8
Doxee in numbers Documents, emails, sms, reports processed and delivered every year End users and subscribers reached every year Revenues (M ) 9.5 11.3 12.1 15.1 17 18,4 Enterprise customers worldwide 2008 2009 2010 2011 2012 2013 2014 Doxee Proprietary and Confidential 9
Doxee Enterprise Communication Platform Doxee Enterprise Communication Platform gives enterprises and managed service providers an end-to-end, 360-degree solution for managing all customer interactions across all channels. Designed from the ground up as a Software-as-a-Service (SaaS) solution, Doxee offers a choice between a private cloud (in-house) vs. a public cloud deployment. Employing Rich Internet Application (RIA) interfaces coupled with an enterprise-grade security model on top of a highly scalable service architecture, Doxee platform comes ready out of the box for mission-critical applications. 2014 Doxee Proprietary and Confidential 10
Value chain evolution The Customer Communication Value Chain - before ENTERPRISE PRINTING PROVIDER NATIONAL POSTAL OPERATOR CONSUMER Just mandatory information No customer orientation Just paper based communication One printing provider (potential lock-in) One postal operator (usually NPO) High costs / Low QoS 2014 Doxee Proprietary and Confidential 11
Value chain evolution The Customer Communication Value Chain - Evolution Phisycal Channel ENTERPRISE PRINTING PROVIDERS NATIONAL OR PRIVATE POSTAL OPERATORS CONSUMER Digital Channels WEB MOBILE VIDEO EMAIL INTERACTIVE 2014 Doxee Proprietary and Confidential 12
Value chain evolution The Customer Communication Value Chain - Evolution Phisycal Channel ENTERPRISE PRINTING PROVIDERS NATIONAL OR PRIVATE POSTAL OPERATORS CONSUMER A NEW RING IN THE CHAIN Digital Channels WEB MOBILE VIDEO Communication Enrichment Communication Hub Communication Routing Digital channels Enabler Value Chain Governance EMAIL INTERACTIVE 2014 Doxee Proprietary and Confidential 13
Value chain evolution The Customer Communication Value Chain - Evolution Phisycal Channel ENTERPRISE PRINTING PROVIDERS NATIONAL OR PRIVATE POSTAL OPERATORS CONSUMER MULTISOURCING AND COMPETITION Digital Channels WEB MOBILE VIDEO QoS enhancement Cost reduction Provider lock in avoidance EMAIL INTERACTIVE 2014 Doxee Proprietary and Confidential 14
Value chain evolution The Customer Communication Value Chain - Evolution Phisycal Channel ENTERPRISE PRINTING PROVIDERS NATIONAL OR PRIVATE POSTAL OPERATORS CONSUMER MULTICHANNEL AND MULTIMEDIA Leverage CC penetration New tech adoption in CC Cost reduction Value chain efficiency increase Digital Channels WEB EMAIL MOBILE INTERACTIVE VIDEO 2014 Doxee Proprietary and Confidential 15
GARTNER assessment on Doxee and the CCM sector Gartner has identified Doxee as a Visionary in its firstever Magic Quadrant for Customer Communications Management Software (CCM). Doxee is the only provider in the CCM arena that offers and delivers E2E CCM capabilities as a service; in fact over 90% of Doxee s annual revenue comes from Cloud CCM Magic Quadrant for Customer Communications Management Software - Karen M. Shegda, Kenneth Chin, Pete Basiliere - 26 November 2013 - G00251841 2014 Doxee Proprietary and Confidential 16
Gartner View Gartner describes Visionaries vendors that are forwardthinking and technically focused. For example, their CCM products may have unique capabilities, or they may set the market's direction through their innovation and product development. Gartner points out three keys areas that are Doxee s strength: a native, pure SaaS platform; a strong customer focus a unique licensing and pricing model 2014 Doxee Proprietary and Confidential 17
Doxee and competition Xerox USA $21.4 Mld. Emp. 140.000 FIS USA $ 6,1 Mld Emp. 37.000 Oracle USA $37.2 Mld. Emp. 120.000 Open Text USA $1.4 Mld. Emp. 8.200 Isis Papyrus Austria Fatt. n/d Emp. 300 Cincom Systems - USA Fatt. n/d Emp. 700 Sefas Innovation Francia 11 Mil. - Emp. 90 (Docapost) Doxee - Italia 18.4 Mil Emp. 130 HP USA $112.3 Mld Emp. 330.000 GMC Svizzera 1,095.5 Mld Emp. 5.900 dati Neopost - Francia EMC - USA $23.2 Mld Emp. 60.000 Pitney Bowes $3.9 Mld Emp. 16.000 Adobe - USA $4.055 Mld. Emp. 11.800 - USA Aia Software Paesi Bassi Fatt. n/d Emp. n/d Newgen Software India $ 40 Mil. Emp. n/d 2014 Doxee Proprietary and Confidential 18
COMPANY EVOLUTION PATH THE IMPORTANCE OF A SUPPLY CHAIN TRANSFORMATION AND ITS CONSEQUENCES FROM PAST TO FUTURE 2014 Doxee Proprietary and Confidential 19
Startup sidewalk 1 2 3 Start Up / Value chain innovation 2001 2005 2010 Industrialization Internationalization 2014 Doxee Proprietary and Confidential 20 20
industrialization 1 2 3 Start Up / Value chain innovation 2001 2005 2010 Industrialization Internationalization 2014 Doxee Proprietary and Confidential 21 21
Going International 1 2 3 Start Up / Value chain innovation 2001 2005 2010 Industrialization Internationalization 2014 Doxee Proprietary and Confidential 22 22
KEY FACTOR COMPANY FUNDAMENTAL 2014 Doxee Proprietary and Confidential 23
Ingredients? Massimo Bottura (born 30 September 1962 in Modena) is the chef patron of Osteria Francescana, a three Michelin star restaurant based in Modena, Italy which has been listed in the top 5 at The World s 50 Best Restaurant Awards since 2010. [2] Osteria Francescana was ranked 3rd World's Best Restaurant at the World's 50 Best Restaurants Awards 2013. Osteria Francescana placed 3rd position at The World s 50 Best Restaurants ranking 2014. Italy s highest ranked restaurant for 6th consecutive year 2014 Doxee Proprietary and Confidential 24
Innovation One of the most renowned Bottura specialties : the crunchy foie gras traditional balsamic vinegar of Modena 2014 Doxee Proprietary and Confidential 25
and not only Thomas Edison: Innovation is 1% inspiration and 99% perspiration 2014 Doxee Proprietary and Confidential 26
Continous improvement 2014 Doxee Proprietary and Confidential 27
The Beginning! 2014 Doxee Proprietary and Confidential 28
Thank You! DOXEE.COM FACEBOOK.COM/DOXEEINC @DOXEEINC MARKETING@DOXEE.COM 2014 Doxee Proprietary and Confidential 29