Corporate Presentation. Intense Technologies Limited
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1 Corporate Presentation Intense Technologies Limited Intense Intense Technologies Technologies Limited Limited
2 About Us We enable digitalization of customer centric business processes > > > > > > Public listed transnational enterprise software products company Debt free and growing at 35% CAGR annually ISO and ISO 9001 Certified company Certified for Information security and quality management processes Customers in 30+ countries across 4 continents Operate out of APAC, MEA, Europe and the USA 70% market share in telecom and leading provider for insurance in India 10 Years of domain experience in Telecom & Insurance UniServe inducted by GE, into their global World Class Platform Named in Forrester report Hot and emerging business technology vendors to watchout in 2015 Published as notable vendor in Gartner's magic quadrant for CCM Featured in product excellence matix report by Frost and Sullivan 2
3 What we do? UniServe TM platform for consistent omni-channel engagement throughout the Customer Life-Cycle Customers Phases of Customer Life-Cycle Buying Using Sharing Acquire Analyze Engage Experience Impact on business processes End-to-end automation of customer Onboarding for 50% faster turnaround and 40% reduction in customer acquisition costs. Unify order management systems Insights on customer data to establish identity across services; Enable bundled offerings Ensure accuracy with automated pre bill / statement auditing Unified platform for Omni-channel customer communication mgmt. across the LOB s Interactive,personalized for enhanced e-adoption. B2B and B2C customer selfservice portals with end-to-end capabilities Portal for unified view of all networks for improved service 3
4 Digital Customer Experience Platform B2B & B2C customer self-service portal with analytics Centralized alerts & notifications Unified view of networks for enhanced service management Experience Acquire Mobile based customer On-boarding Compliance to EKYC & De-duplication of customer information Modernization of order management Omni-channel digital customer communication Engage Analyze Single view of the customer across LOBs Two Way Interactive Bills / Statements Billing and Metering accuracy Razor Sharp digital marketing Strategy & Execution 360 degree view of customer interactions for personalization 4
5 Intense Portfolio INTENSE PORTFOLIO PRODUCTS & SOLUTIONS SERVICES Onboard 360 ACQUIRE ENGAGE Order Assure Engage 1Vu CorpCare INSIGHTS PORTFOLIO MANAGEMENT Assure EXPERIENCE Service Assure BUSINESS CONSULTING SYSTEM INTEGRATION SERVICES PRODUCT SERVICES MANAGED SERVICES BUSINESS PROCESS EXPERTISE 5
6 UniServe - Cutting Edge Technology Robust data management capabilities (adaptors for core/ legacy systems) Report and analytics engine that leverages XML Secure user management layer with SSO capability Very large file handling capability Analytics on customer data fot personalized engagement Cloud complaint with multiple tenants at SAAS maturity Level IV Built on semantic grid computing and SOA for horizontal and vertical scalability. Capable of running on virtualised and non-virtualised environments 6
7 Unified Platform For Customer Experience Current IT Infrastructure Stakeholders Radical process simplification B2B customers B2B customers Legacy systems Legacy systems Sub-systems Complex web of processes A/c Managers and Collection agents Sub-systems Agile customer experience platform A/c Managers and Collection agents Management Management ERP Resellers ERP Resellers 7
8 Unified Platform For Customer Experience Current IT Infrastructure Stakeholders Radical process simplification Benefits Offered B2B customers Decommissions Legacy systems redundant applications Legacy systems B2B customers Reduces OPEX Costs Streamlines Operations Complex web of processes Faster Sub-systems Revenue Realization Empowered internal stakeholders A/c Managers and Collection agents Sub-systems Agile customer experience platform A/c Managers and Collection agents Analytics for all stake holders(role Based Access) Management Single source of truth 360 degree customer view Management ERP Resellers ERP Resellers 8
9 Value Proposition Digitalization of Customer Experience Life Cycle Federate existing systems in silos Improved NPS due to superior & unified customer experience at every touch point New revenue generation with pertinent up-sell and cross-sell messages Faster time to market new services and bring customers onboard Reduced customer service costs with lower OPEX A short video illustrating value proposition of our platform is available via following link 9
10 Awards and Accolades for digital transformation of customer-centric processes We are featured in Enterprise Software Product Excellence Matrix Published as Notable vendor for communications Industry IBM Beacon Awards Finalist (Category Overall Technical Excellence) (Category Best Industry Solution for Communications) NASSCOM's Emerge , 2011 and 2013 ITsAP Award 2009 & 2013 for Best Software Product (Established Indian Company) Best Software Product (MNC & Established Indian Company) 10
11 Global footprint Customers CME Bangladesh BFSI Others 11
12 Partners Billing Vendors Business Partners Systems Integrators Hardware Partners Print Channel Partners 12
13 Intense Technologies Limited CORPORATE HEADQUARTERS INDIA A1, Vikrampuri Secunderabad Telangana, INDIA Tel: / / Fax: [email protected] EUROPE UNITED KINGDOM 200 Brook Drive, Green Park, Reading UK, RG2 6UB Tel: [email protected] AMERICAS UNITED STATES OF AMERICA NW 36 Street, Miami FL Tel: , [email protected] ASIA PACIFIC SINGAPORE 9, Temasek Boulevard # Suntec Tower 2, Singapore Tel: [email protected] MIDDLE EAST AND AFRICA UNITED ARAB EMIRATES Hamriyah Free Zone,P.O.Box 53142, Sharjah Tel: / [email protected] About Intense Technologies Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC. Our enterprise software products are used globally by Fortune 500s for digital transformation of their mission critical, customer-facing processes that result in increased revenues and improved customer experience. We have a strong track record of deploying our highly scalable product suite to Banking & Financial services, Insurance, Government, Utilities, Manufacturing and Telecommunication enterprises. We serve customers in 30+ countries across 4 continents, with a 70% market share in Telecom in India 13
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