Prosodie and Salesforce: Front End solution. Nicolas Aidoud and Ronan Souberbielle

Transcription

1 Prosodie and Salesforce: Front End solution Nicolas Aidoud and Ronan Souberbielle

2 Prosodie ID-Card Solutions Platforms Full IP solutions Innovation Pay-as-you-go 80% of recurring business 1000 FTE 8 datacenters Over 500 connected IS Over 12,000 hosted servers Over 300 millions SMS send yearly +3 billion customer interaction / year 2 billion of hits with remote IS / month 40 Terabytes of managed data / month 5,000 transactions on prepaid platform 24/24 & 7/7 Telecom license Cloud-based Strong SLA & security FRONT-OFFICE SERVICES PROVIDER 2

3 What Front-Office is all about? Virtual Agent Call Chat Pay Contact Social Mail Apps Managing any customer interactions, on any devices and over any channels 3

4 What are Front-Office Business Issues? Proliferation of channels Brand awareness? Rising customers expectations Digital transformation Optimizing costs Treating customers as individuals 4

5 Prosodie Addresses all Companies Fronts Contact Center Digital Front Front-Office Solutions Provider Customer satisfaction New revenue stream Market share expansion Transactional Front Telephony Front Four cloud-based innovative solutions encompassing telecom skills, IT capabilities and user experiences expertise 5

6 They Trust in our Solutions 6

7 Our Contact-Center Solution Collect Qualify Route Monitor Op6mize Enrich Operator License Worldwide network My IVR Smart Call Smart Web Smart ACD Quality monitoring Supervision tools EasyRecord Analytics Payment e-contract Odigo processes from the cloud any customer interactions through a unique user experience thanks to several innovative modules 7

8 A Unique Positioning Software Hosting & Run Telecom Operator Prosodie is at once a software editor, hosting and telecom operator. This unique positioning offers 3 competitive advantages 1 Unique End-to-end user experience By providing state-of-the-art features all along the value chain, Prosodie is able to build innovative customer journey that drives strong customer satisfaction. 2 Business model Only one contractor to pay for & only for your usage of the solution. Pure one-stop-shop payas-you-go business model. 3 Strong SLAs Our services are secure and reliable. The major challenge in virtual contact center solutions is to have a service where telco and software systems work closely together. As Prosodie manages the entire supply chain, our solution work. 8

9 At the Heart of our SFDC Partnership SFDC is the enterprise cloud computing leader and help companies connect with customers, partners and employees in entirely new ways SFDC has no appealing end-to-end proprietary offerings on the voice/speech channel, which remains a key channel for high-value customer interaction Innovative voice/speech solutions are the core business of Prosodie SFDC & PROSODIE decided to join forces in order to propose a unique Customer Service offering on the market, leveraging both companies assets 9

10 Leveraging our Strong Expertise on the Voice Channel Natural language Strong innovation policy mastering the voice channel and driving unique user experience 10

11 Contact Information AIDOUD Nicolas CEO SOUBERBIELLE Ronan Head of Front Office Solutions Business Unit 11

12 About Capgemini With more than 125,000 people in 44 countries, Capgemini is one of the world s foremost providers of consulting, technology and outsourcing services. The Group reported 2012 global revenues of EUR 10.3 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience TM, and draws on Rightshore, its worldwide delivery model. Rightshore is a trademark belonging to Capgemini The information contained in this presentation is proprietary Capgemini. All rights reserved.