Challenges & Trends. Differentiate & Innovate the Business Model. Optimize and streamline the Operations

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1 Consulting

2 Challenges & Trends Differentiate & Innovate the Business Model Optimize and streamline the Operations The constantly evolving market context, increasingly driven by technological developments, demands continuous rethinking and adaptation of business models in terms of both interaction with the final client and of internal process optimization. The drive towards go-to-market differentiation and evolution requires a greater co-ordination between the business functions that identify new products, new ways to relate to the client and distribution channels, and the IT functions that provide appropriate process support and data analysis tools, with increasing pressure on time-to-market and cost optimization. The real challenge lies in an ability to approach change with an integrated view of initiatives in order to consider all contributing factors in success of the initiative itself when defining the evolutionary areas: economic sustainability, organizational impacts, process adaptation and identification of the best application and infrastructural technologies with respect to the context, external and internal, in which it operates. 2

3 Why NTT DATA? Business model evolution derives from the definition of strategies to leverage on technological innovation. In all consulting projects, NTT DATA provides diversified skills to develop models for efficient implementation, supporting both the Business and the IT functions. The experience matured in different industrial sectors and knowledge of the technological and non-technological innovation models enable NTT DATA to operate on different project streams: from Business Ideas to Roll-out. NTT DATA is independent of technology vendors but constantly monitors the market and suggests, when appropriate, the most suitable platforms to avoid discontinuity between the business model & requirement phase and the implementation. The same teams that define the model are also involved in the implementation with evident benefit to the client in terms of efficiency and the quality of the result. NTT DATA s approach In each project, NTT DATA s consultants use the most appropriate methodology, developed on the basis of consolidated experience. For the different project areas, for example, IT Strategy & Planning, Operational Modeling & Performance Management, Business Process Optimization and Change Management, work methodologies have been defined and integrated, when needed, with those internationally recognized including CBAP, Cobit, ITIL, Six Sigma, etc. While these methodologies are undoubtedly accelerators and facilitators, each client has its own specificities which must be carefully considered when identifying the work method. NTT DATA has the flexibility necessary, capable of guaranteeing the best approach to maximize the project effectiveness. The involvement of the various client stakeholders is another distinctive element of the NTT DATA approach aimed at proposing concrete actions that are implementable and measurable even without resorting to additional tools. 3

4 NTT DATA Consulting Program Governance Change Management Reshape the Business Model Redefine the IT Strategy Optimize Business Operations Optimize IT Operations Compliance Reshape the Business Model Define new business models through the development of an actionable strategy in the medium and short term with incremental activities and measurable results: for example, manage the evolution of sales channels and models for the relationship with stakeholders according to new technological paradigms, balancing current and future assets. Redefine the IT Strategy Moving towards increasingly service oriented models - from infrastructural Cloud to SaaS application models - to support business evolution and cost optimization. This implies being capable of combining the architectural vision with complex IT function organizational and governmental model change management. 4

5 Optimize Business Operations Balance and optimize the operations through process review and harmonization and increasing availability of information. Technological leverage plays a key role, for example, supply chain, marketing and sales, supporting dematerialization of back-office processes and realtime information availability. Optimize IT Operations Evolve IT function processes aligning them to best practice methodologies and introducing appropriate tools for continuous operational optimization. The process development must not only be formalized, as often happens, but suitably inserted into the context and supported by an efficient change plan that includes the periodic performance measurement before and after intervention. Program Governance & Change Management Govern multiple actors, internal and external to strategic initiatives through rigorous methodologies, applied by experienced, certified professionals who are capable of following and harmonizing all aspects: from activity planning, risk management, cost and quality control to the communications plan. Each initiative must be accompanied by appropriate Change Management programs whose effectiveness is determined by knowledge of the operational context and of the business. Compliance Intervene, for example in the financial sector, in the areas regarding verification of specific regulations related to data protection, user identification, applications and information management, etc. or of Corporate Governance legislation. Key activities include: intervention impact assessment, monitoring the relative plans and implementing technological tools to support regulatory compliance and updates. 5

6 NTT DATA s expertise areas Reshape the Business Model Omni-channel relation strategies - New sale channels strategies & e-com evolution models - Proactive Caring Models - Sales next best action strategies - Campaign management strategies Customer Knowledge - Behavior analysis Models - Marketing segmentation - Caring segmentation - Geolocation Intelligence Vertical Optimization Models - Supply Chain evolution/optimization - Payment Value Chain evolution/optimization - Telco, Utilities & Media Revenue Assurance - Energy forecasting models - Energy Trading & Risk Management - Banking operation evolution/optimization Redefine the IT Strategy IT Strategic Governance - Assessment of IT Readiness vs. Business model evolution - IT Organization and Operative Model design - Sourcing strategy & Cost Optimization - Project and Application portfolio management - Enterprise Architecture Governance IT Transformation - Digital transformation plan - Scoping & engagement feasibility for large applications implementation (business scoping, architecture design & platform benchmark, impact analysis, roadmap definition, economics evaluation) - IT Post merger integration and reuse strategy IT Technology Innovation - IT Architecture decomplexing and evolution roadmap - Enterprise Integration Strategy - Cloud enablement and roadmap definition - Infrastructure rationalization Optimize Business Operations Process Model - Process Assessment & Improvement - Dematerialization/Digitalization driven process review - Lean approach for an End-to-End process adaptation/enhancement - Multichannel approach process reshaping - Process re-engineering from needs identification to business requirements and User Test Organization & Operative Model - Organization Model Readiness, Review & Sizing - Sourcing strategies - Caring Models for Customer Contact Operations - Digitalization/automation of Caring services (Web, Mobile, IVR, etc.) - Product portfolio simplification 6

7 Performance Management - Corporate Performance Management Models - Activity performance monitoring & target setting - Profitability Analytics - End-to-End Service monitoring Optimize IT Operations IT Service Design - Service Model improvement/definition - Service Catalogue Definition - Smart Service and Product Creation Management - Data & Integration Governance IT Processes Optimization - Process alignment to best practice framework - Service level management & monitoring - Service Quality & Risk evaluation - Development Methodologies Adoption (e.g. Agile, Devops) - Application & Productivity Analysis (OPEX Rightsizing, Risk mgmt, Quality) Performance & Cost Control - Enterprise IT performance control model definition - Cost Accounting Modeling - Portfolio Management model and solutions Program Governance & Change Management Program Management for large delivery project - Program Management Governance - Project Office Support - Technical PMO Change Management - Migration/Change Strategy Definition - Change impact analysis and planning - Change program delivery support - Adoption monitoring and roll-out management Compliance Corporate Governance Management - Risk health check & risk management - Business Impact Analysis - Business Continuity plans - Disaster Recovery plans Compliance Management (ISO, Privacy, Basel, Solvency, T2S, EMIR, etc.) - Regulatory Readiness Reviews - Regulatory Remediation - Compliance Due Diligence Support 7

8 NTT DATA is a leading IT services provider and global innovation partner headquartered in Tokyo, with business operations in over 40 countries. Our emphasis is on long-term commitment, combining global reach with local intimacy to provide premier professional services varying from consulting and systems development to outsourcing. Contact us: Felice Chierichetti, Head of Consulting NTT DATA Italia Phone , felice.chierichetti@nttdata.com Angelo Zuccaro, Senior Manager Rome Office Phone , angelo.zuccaro@nttdata.com Francesco Fabrizi, Senior Manager Milan Office Phone , francesco.fabrizi@nttdata.com NTT DATA Italia S.p.A. Viale Cassala 14A Milan, Italy Phone Copyright 2014 NTT DATA Italia SpA