Unified Communications and Collaboration BT Ireland A more detailed view of Unified Communications
Contents Unified Communications Description The BT and Microsoft Unified Communications Proposition The BT and Cisco Unified Communications Proposition The BT and Nortel Unified Communications Proposition Routes to Unified Communications
What is Unified Communications & Collaboration? Unified Communications & Collaboration (UCC) or Unified Communications (UC) has become the inclusive name for a converging set of voice, data, and video infrastructure services that integrate with common business applications to reduce typical communication bottlenecks. UC links communication technologies (e.g. voice) with collaboration services (e.g., email, calendaring, instant messaging and presence) to improve information workers ability to interact with co-workers more quickly and effortlessly. Functionality enabled by session initiation protocol (SIP) eliminates communication channel silos and provides services like presence, integrated messaging, multimodal conferencing, desktop call control, and asynchronous collaboration integration to accelerate business responsiveness. Unified Communications is enabled through close integration and seamless user experience across three historically siloed areas Network Infrastructure Mobility and Collaboration and Communication.
What is Unified Communications? The analysts view With Unified Communications (UC), workers collaborate with colleagues anywhere to solve business problems on an immediate basis* UC solutions eliminate technology silos and integrate applications to provide richer functionality for existing desktop and communication applications* *Forrester November 2006 UC enables users, from the desktop and from any business application, to choose to email, voice call, video call or IM through one click, without having to leave the application. UC enables users to collaborate and conference though a choice of communications medium, and to hold "virtual" meetings regardless of the location of the participants and benefiting from their known state or presence Infrastructure, Mobility and the Desktop/Application need to work together to provide Unified Communications Gartner defines UC products (equipment, software and services) as those that enhance individual, workgroup and organizational productivity by enabling and facilitating the control, management, integration and use of multiple enterprise communication methods. UC products achieve this through the convergence and integration of communication channels (that is, media), networks, systems and business applications, as well as through the consolidation of controls over them. UC products may be made up of a stand-alone product suite or a portfolio of integrated applications and platforms. Gartner Jan 2007 Collaboration & Communication UCC solutions Mobility Network Infrastructure
Unified Communications removing discretion Enterprise Telephony Separate Management E-Mail & Instant Messaging Audio Conference Video Conference Web Conference Voice Mail Overall Costs Down E-Mail & Unified Messaging Unified Experience Instant Messaging Enterprise Telephony Platform Conferencing Common Management Vertically integrated communication silos Proprietary architecture Limited accessibility Many different databases Horizontally integrated common platform Standards-based distributed architecture Accessibility in the entire network One common database (active directory)
What is UCC from BT? BT s Unified Communications and Collaboration proposition brings together functions in IT and telecoms to exploit new available technologies and drive cost and inefficiency out of the IT department and ultimately the business. Consolidating networks into a single IP environment and migrating and consolidating IT infrastructures to the minimum number of instances, application and server rationalisation and consolidation allows voice, video, instant messaging, email messaging, fax, voicemail to all be integrated. The proposition allows for future flexibility to support changing business needs risk mitigation. BT s Unified communications and collaboration proposition enables your organisation s communications infrastructure, mobility, desktop and applications to work together. Users can take part in almost any kind of communication to anyone at any time, by linking voice, mobile and data services with desktop. BT UCC proposition enable individuals or workgroups to work together e.g. via voice, email, instant messaging, presence applications, voice and web conferencing, file sharing, applications sharing, records management, or online discussion groups Unified Communications and Collaboration will enable more efficient engagement with employees, suppliers, customers and business partners Traditional value chains will be transformed into dynamic, multi-directional trading networks delivering greater business flexibility
BT UCC Position in the collaboration value chain.. Business Transformation Aligning IT more closely with the business Business Process re-engineering BT Underpins The Highest Level Collaboration: Applications to Application Business to Business Horizontal and Vertical drivers Composite Applications BT Provides for.. Service Oriented Architecture Person to Person Collaboration: Application and information sharing Cross functional team working BT Provides Unified Comms and Collaboration The Collaborative infrastructure: Instant access to information and people Presence aware, multiple service capability Service Oriented Infrastructure BT Provides
BT UCC Customer Benefits Simpler collaboration, improved productivity - users benefit from a more controlled and manageable communications interface and can work and collaborate more effectively. Use of Instant Messaging can lead to a 30% reduction in mobile phone bills, 40% reduction in email traffic, 15% reduction in voicemails. Increased responsiveness - converged voice and data facilitates a rapid response to changing business needs and seamless communication of information to all stakeholders. Increased business agility - geographically dispersed team members can more effectively function as a group and benefit from shared resources and information and use of core business functions/tools. Reduced cost - significant cost savings can be achieved through more effective communications management and reduced travel costs. Increased client facing time - individuals can increase time spent with customers through more effective communications management. Greater efficiency in contact centre / service desk environments resulting in more sales, faster fault resolution and greater customer sat, depending on the application. Growth of business ecosystems and value networks - providing organisations with additional opportunities to expand their business throughout the value chain.
Will my company benefit from Unified Communications & Collaboration? Forrester - say Yes to UC if your business: requires on-going internal and external collaboration is Face-time sensitive strives for deeper communication with customers and partners has distributed workforce and road warriors operates in competitive market conditions considers employee productivity and job satisfaction a high priority Market Evidence Confirms BP UC pilot to reduce time to first barrel by enhancing team collaboration and speeding up decision making. Sage Research UC frees up time that can be spent with customers, partners or employees - Presence - Save 32-mins per day Unified messaging 43-mins per day BT & Microsoft enable Federation the ability to extend UC solutions beyond the corporate firewall to include customers, suppliers and partners BT employees 110,000 globally - UC enables 60,000 remote workers and 11,500 home based Result Property savings 500m pa BT Flexible working improved customer focus and helped create a project based organisation renowned for its ability to rapidly create and deploy virtual teams irrespective of where the right skills may physically sit. BT - Productivity of teleworkers is consistently 15-30% higher than those based in the office, saving BT a further 6 million a year. 99% of employees who take maternity leave return to work once they have given birth.
Why UCC? Facts & Figures Web conferencing Companies using integrated voice and Web conferencing reported a 30% reduction in conferencing expenses (by making integrated conferencing capabilities available in-house and on-network) and an average saving of $1,700 per month in travel costs. Unified messaging Organisations using unified messaging reported that employees saved 43 minutes per day from more efficient message management, while mobile workers saved 55 minutes per day. Productivity / business continuity Use of soft phones realised average savings of $1,727 per month in mobile and long distance charges. Mobile workers saved 40 minutes each day, enjoyed greater communications convenience, and generated annual productivity gains of 3.5 days per year through business continuity impact. A presence enabled workforce Organisations using unified communications clients saved an average of 32 minutes per employee, per day, because presence technology enabled staff to reach one another on the first try. Sage Telecommunications Research plc Jan 06
Why BT as your global UCC provider? BT has thousands of highly trained and certified people with Microsoft, IBM Cisco, Nortel and Avaya qualifications delivering Professional Services Providing messaging technology to over 250 customers for inhouse deployment BT is Leader in Gartner MQ in Networked IT Services Key partner relationships: Gold Partner accreditations from, Microsoft, Cisco, Nortel & Avaya We support over 6,000 audio conferences a day more than 2 million minutes a day together with 1,000 video conferences a week. We are Europe s largest conferencing business with 12,000 ports We host and manage Microsoft s EMEA LiveMeeting web conferencing platform Email service is a key BT competency and we operate one of the largest email systems in the world Over 16 years experience providing messaging, archiving and boundary protection services for a wide range of large global customers
Why BT as your global UCC provider? Unified Communications solutions requires expertise and capability in both the IT and Networking environments. BT has a unique capability to deliver networked IT solutions. BT has a set of tools that can prove a customers infrastructure across the local and wide areas and into the data centre and IT environments. Using these tools it can pin point any issues within that end to end infrastructure and instigate fixes to make that infrastructure Unified Comms ready. BT has a unique capability to integrate voice into a UCC environment. BT s solutions are fully scalable. Customer can start implementing UCC on a small scale such as within one LAN in one building. They can then increase the intregration into their IP and IT environments on a global scale. BT has from its heritage the knowledge and understanding of the old world of voice communications and how to integrate these with the new wave services associated with the new communications applications. BT has the capability to deliver a seamless service across both the IT and telecoms environments resulting in extremely high service levels. BT can then deliver a single service level agreement from the application to the wires. This is fundamental to ensure the maximum performance from person to application. BT can off one point of contact for all IP, IT and UCC services. BT has deployed the world leading 21st Century Network. This environment will transform / is transforming communications as we know it today. The experience and capability around 21CN takes us to new levels of IT Service excellence and we are industry leading with regard to adopting Service Oriented Architectural standards. Ultimately BT has the capability to offer our customers a high service availability environment from person to application and from application to application.
UCC Main Messages Key Messages Bring together functions in IT and telecoms to exploit new available technologies and drive cost and inefficiency out of the IT department and ultimately the business Consolidating networks into a single IP environment and migrating and consolidating IT infrastructures to the minimum number of instances, application and server rationalisation and consolidation. Provide voice, video, instant messaging, email messaging, fax, voicemail all in a single instance. Benefits A single communications interface including voice, video, instant messaging, presence awareness and collaboration. A single repository for all forms of messaging whether voice or electronic with faster access to information and business tools regardless of location and in a consistent format. An efficient IT and network infrastructure to support the business and future business applications Optimised costs to meet IT budgeting challenges USP Voice integration Network capabilities Single supplier for IP and IT Services
The UCC Proposition comprises products and services from a number of vendors. The following lists out key underpinning products and services that support UCC: Microsoft Exchange Server 2007 Unified Messaging Sharepoint 2007 Office Communications Server 2007 Release 2 Cisco: Unified Communications Manager IP Telephones IP Communicator Meeting Place Unity (unified messaging, voicemail) Desktop Video Cisco Unified Presense Server (CUPS) Telepresence Nortel: MCS 5100 CS1000 IP Telephones Converged Office Call Pilot (unified messaging, voicemail) Conferencing: BT Conferencing provides: BT MeetMe and audio integration to LiveMeeting and Office Communications Server 2007 (OCS) Microsoft Live Meeting 2007 Cisco Webex Cisco Telepresence
The BT & Microsoft Unified Communications Proposition
Proposition the software Unified Messaging Enhanced IPT E-mail and Calendar IM and Presence SharePoint Server 2007 Conferencing Collaboration Common Directory Centralised document storage Document, review, signoff, control
BT Managed Microsoft UCC Applications Microsoft Exchange 2007: offers built-in protective technologies to reduce spam and viruses, enable confidential communications and assist with regulatory compliance. LiveMeeting: enables multiple users to participate in online meetings, training and events using unique interactive tools that seamlessly integrate with existing systems and productivity applications. Office Communications Server 2007: facilitates instant messaging and presence as part of a secure, scalable, enterprise-grade solution that seamlessly integrates with other Microsoft products. Microsoft SharePoint Portal Server 2003: provides an intelligent portal capable of seamlessly connecting users, teams, and knowledge to enable more efficient working and dissemination of relevant information across business processes. SharePoint Portal Server 2003 integrates information from various systems into one solution through single sign-on and enterprise application integration capability.
Why BT and Microsoft BT and Microsoft better together Reduces operational management time, risks, and end-to-end costs Provides an extensive portfolio of communication and collaborative services Builds on your existing estate and services Provides a platform for outstanding innovation Unified service model End-to-end service options Integrated service desk removes complexity Systems integration The ability to provide collaborative application, access, communication networks and computing infrastructure Integration of Microsoft with voice and networking infrastructure Comprehensive Nortel and Cisco implementation and integration capabilities Fixed and mobile access
The BT and Cisco Unified Communications Proposition
BT Managed Cisco UCC Applications Unified Communications Clients Cisco Unified Communications Manager: enables unified messaging, multimedia conferencing and collaborative contact centres. Cisco Unified Presence Server: supports Cisco Unified Personal Communicator and Cisco Unified Communications Manager to access voice, video, instant messaging, conferencing and presence information. Cisco Unified CallConnector for Microsoft Office: streamlines communications and facilitates collaboration. Presence and mobility applications Cisco Unified Attendant Consoles: human operators can quickly accept calls, check user-busy status and effectively dispatch calls. Messaging Cisco Unity Connection: voice and integrated messaging solution. Conferencing for collaboration Cisco Unified MeetingPlace: an integrated voice, video, and Web conferencing solution. Cisco Unified Conferencing for TelePresence: connects Cisco TelePresence systems in a meeting. Cisco managed services Cisco Unified Application Environment: rapid development, reliable execution, and automated management of applications that converge voice and video with enterprise applications and data.
Why Cisco Cisco is an industry leader Cisco is a leader in total enterprise voice shipments in Europe, Middle East and Africa* Includes both TDM and IP telephony In the UK, in Q3 2006, Cisco sold more line systems (including TDM and IPT) than Nortel & Avaya put together** Cisco is the worldwide market leader in wireless WLAN*** Cisco provides key infrastructure which supports unified communications applications Over ten million Cisco IP phones have now been shipped Over 6.8 million unified messaging seats now shipped Cisco is displacing more than 15,000 TDM phones every business day Cisco s market share of IP phone shipments is more than double that of its nearest competitor
Why BT and Cisco BT s Cisco credibility Cisco Gold Partnership status in the UK, US, Belgium, Netherlands, Spain and Ireland Cisco Global Managed Service Provider Partner of the year 2005 In-depth experience to deliver Cisco solutions with more than 4000 Ciscotrained field engineers. We have won the following Cisco awards: o Global Award Winner for Service Provider Managed Services for 2006 o Service Provider of the Year for UK, Ireland, Spain and Belgium for 2006 o Managed Service provider of the Year in Hungary, UK and Ireland for 2006 o Gold Partner of the Year in Ireland for 2006 BT is a Cisco partner with Cisco Powered Network (CPN) status on our WAN and LAN capabilities IP Telephony Partner status Advanced Security Partner status Wireless Partner status VPN Security Partner status
The BT and Nortel Unified Communications Proposition
BT Managed Nortel UCC Applications Nortel Communication Server (CS) 1000 IP phone system and Meridian 1 support a broad range of business applications, such as: Unified messaging Nortel CallPilot: brings voicemail, e-mail and fax into one easy-to-use mailbox Nortel Integrated Call Director: a personalised, one number find-me service that provides greater control Nortel DECT Mobility: a digital enhanced cordless telecommunications (DECT) solution Audio conferencing Nortel Integrated Conference Bridge: reduces travel time and expense, improves teamwork, speeds up decision making and shortens project lead times Contact Centre solutions CS1000 and Meridian 1 support a range of contact centre solutions. Nortel Integrated Record Announcement: a fully integrated, multi-featured, digital recorded announcement and music on hold service Multimedia Nortel Multimedia Communications Server: delivers multimedia communications including telephony, conferencing, e-mail, instant messaging, and video
Nortel Converged Office proposition Simplification 1 23 One client for unified communications Office Communicator Full telephony control from the desktop No retraining Retain the existing numbering plan Collaboration Real-time collaboration integrated with Presence Integrates IP telephony with Microsoft Applications Extend beyond firewall Federation connectivity MSN AOL, Yahoo! and other LCS- and OCS-enabled organisations Access Extends reach beyond PC to PC communications Delivers telephony gateway for seamless communication to the PSTN Enhances mobility
Routes to Unified Communications
Extending to unified communications and collaboration Nortel / Cisco / Avaya IP PBX BT MeetMe Microsoft Active Directory OCS 2007 LM 2007 SharePoint MS Exchange You have achieved a state of convergence readiness with common apps such as IPT wholly or partially deployed Cisco Users Cisco PBX User Unified Call Mgr CM 6.x CM Express 4.x Cisco Unified Personal Communicator Unified Presence Server Unified Client Federated Instant Messaging Federated - Collaboration - Presence - Conferencing -Voice - Desktop apps You have achieved a high state of Integrated Communication providing an operationally efficient, business class infrastructure IBM IBM Users Lotus Domino User Base IBM Lotus Notes IBM Websphere IBM Lotus Quickplace IBM Lotus Sametime 7.5 Network Optimisation
Next Steps? Contact the BT Ireland Convergence team on: Phone: 086 909 6568 Email: convergence.ireland@bt.com