Succession Solutions. Voice over IP enabled Meridian

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1 Succession Solutions Voice over IP enabled Meridian

2 Evolution with Continuity With Nortel Networks Succession Internet-enabled Solutions for Meridian, you can evolve to Internet Telephony at a pace in step with your business and financial goals. Why is this important? Incrementally adding Internet Protocol (IP) Telephony to your communications network allows you to maximise your current investment while providing your business with a converged high-performance network.

3 Components of the Succession Internet-enabled Solutions for Meridian Key elements of the Succession Internet-enabled Solutions for Meridian Internet Telephony Gateways LAN (line-side) WAN (trunk-side) Wireless Internet Telephone Desktop Solutions i2004 Internet Telephones i2050 Software Phones IP Adapters Remote Office Solutions Branch office Teleworkers Option 11C and Option 11C Mini IP Expansion Advanced Applications Unified Messaging Customer Care IP Call Centre Management Why IP-enable your Meridian? Built-in reliability Simplified network management e-business solutions enabled Feature-rich telephony Industry-leading IP-based applications and devices Open standards-based platform Consolidation of leased services Dynamic Quality of Service (QoS) monitoring and transitioning Savings with International toll by-pass Infrastructure cost savings Internet Telephony Gateways With todays widespread deployment of IP networks, companies are finding new ways to maximise their investments by converging their voice and data network infrastructures. IP Telephony technology allows networks to transport voice and data traffic over the same network, leveraging your communications investment. Internet Telephony Gateways allow you to incrementally Internet-enable your Meridian PBX with an integrated solution for high-quality voice transmission over an IP network on the line side and trunk side of your existing circuit-switched infrastructure. The fully integrated Wireless Internet Telephony Gateway provides Internet-enabled voice and data communication solutions for the wireless local area network. Line-side Gateways With the Internet Telephony Gateway Line-side solution, users gain access to robust IP Telephony desktop devices such as the i2004 Internet Telephone and the i2050 Software Phone. Line-side gateways provide the benefits offered by the data network (such as flexibility and simplified system management), with desktop solutions that reduce infrastructure costs. The Meridian SL-100 Integrated Gateway provides carrier-grade reliability and scalability to large enterprise customers. Trunk-side Gateway Internet Telephony Gateway Trunk-side solutions allow use of IP wide area network routes for voice between Meridian 1 systems. With trunk-side gateways, you can consolidate network facilities and reduce costs by using your data network for telephony where and when it makes sense. Your existing Meridian investment is protected because your users continue to use their existing telephones and applications, including automatic route selection to the IP route. Quality of Service, (QoS) is protected because the gateways monitor latency and packet loss on the network and revert to a circuit-switched connection as necessary to ensure the highest quality telephony experience. The migration to IP telephony is transparent to the user, no change in dialing sequence or feature operation occurs. Wireless IP Gateway The Wireless Gateway for the Succession Internet Telephony portfolio expands the benefits of mobility by empowering employees with integrated voice and data applications and devices for use anywhere, anytime in your organisation.

4 Maximising your Investment Internet Telephony Desktop Solutions Nortel Networks desktop solutions include a broad portfolio of terminals and applications that deliver quality features and services. These devices not only expand the breadth of Nortel Networks switched circuit platforms but also expand into the Internet Telephony infrastructure. Choosing to migrate your Meridian 1 or Meridian SL-100 systems to an Internet-enabled platform means that your desktop investment is retained. The new Internet telephones join the desktop portfolio that also includes full-featured digital telephones with and without displays, specially designed call centre telephones, attendant consoles, attendant software clients, and a variety of accessories. This portfolio is designed to meet diverse customer needs and enrich people-to-people communications in the high performance Internet architecture. Client Applications Unified Messaging PBX Wireless Gateway IP Telephones Remote Office Solutions Digital Phones i2004 Internet Telephone Conducting real-time business communications in an Internet-enabled world requires a client device that provides the familiarity and ease of use of a traditional telephone, yet capitalises on new values introduced by the convergence of voice and data at the desktop. Nortel Networks i2004 Internet Telephone delivers traditional business communications functionality and value, in a platform. The i2004 Internet Telephone directly connects to the LAN, allowing customers to capitalise on the economies of a simplified wiring system within the enterprise. Users are provided the familiar features and services they require, and the enterprise can balance needs for user functionality with the benefits, flexibility and the economies of their data network. i2050 Software Phone The i2050 Software Telephone delivers all the features of the i2004 Internet Telephone in the form of a feature-rich IP telephony software application. It delivers high quality integrated voice and data communications to local or remote IP users via their PC or laptop and a Universal Serial Bus (USB) headset. IP Adapters IP Adapters are an important component of the Succession Internet-enabled Solutions for Meridian. IP Adapters allow you to take advantage of your LAN for distributing your digital telephone. These adapters can easily snap-in to your Meridian digital telephone, which allows you to maintain your investment in telephone equipment, as you migrate to IP telephony.

5 flexible product uses the customer's IP WAN, and can also use ISDN BRI connections to support a high quality voice connection between a remote site and the host. It will even detect declining QoS on the IP connection and dynamically transition to the circuitswitched network to optimise voice quality, a critical feature for customer service applications where customer interaction must not be compromised. Remote Office 9110 and 9115 The same dynamic transitioning capability of the Remote Office 9150 is delivered to individual users with Remote Office 9110 and Remote users such as teleworkers can access the corporate network for delivery of the complete suite of Meridian telephony features and applications, including their corporate dialing plans, as if they are located in the corporate office. Meridian 1 Option 11C and Option 11C Mini IP Expansion The newest IP solution for the Meridian 1 Option 11C and 11C Mini is our IP Expansion Option. The Option 11C and 11C Mini can be combined in any configuration, allowing you to add capacity and new capabilities in a 19 rack-mount chassis, or regular wall mount cabinets. Its the easiest way to migrate your users safely and gradually to voice-over IP, using your managed LAN. Remote Office Solutions Extending Meridian services to branch offices and remote users is optimised through Nortel Networks IP-enabled Remote Office Solutions. The Remote Office portfolio cost-effectively enables IP telephony for any Meridian system with Intelligent Peripheral Equipment (IPE) shelves regardless of the software release. Remote Office 9150 Remote Office 9150 uses the enterprise IP network to deliver Meridian telephony features from a "host" Meridian 1 or Meridian SL-100 system to Remote Offices with up to 32 users. This highly IP Expansion Cabinets and Chassis With IP Expansion, T1/E1 digital trunks can operate in the expansion cabinet, and your Option 11C or Option 11C Mini can operate as a standalone unit. Power outage at your main location? No problem. The expansion system carries on alone. Why? Because it has its own small system controller, so all voice and data communications continue uninterrupted. IP Expansion can be deployed on 100 Base-T or 100 Base-F connections, and can be connected point-to-point, or over a Layer 2/3 LAN. Off-the-shelf media converter boxes allow expansion cabinets to be located at distances up to 20 miles from the main cabinet.

6 Why choose Nortel Networks Succession Internet-Enabled Solutions for Meridian? Advanced Applications With Succession Internet-enabled Solutions, distributed server applications like Nortel Networks CallPilot, Unified Messaging and Symposium Call Centre IP Solutions are available to users on your High Performance Internet Architecture. Your business benefits from distributed applications that are cost-effectively and easily deployed. Whether your call centre comprises a single site or is geographically dispersed, you can use IP Telephony to simplify management and administration and to extend customer care capabilities to agents anywhere in branch offices or working at home. This flexibility of the Symposium Call Centre IP Solutions results in lower operating costs and increased employee retention, both of which improve profits. Convergence of your communications network is not complete without addressing management. With Nortel Networks Optivity Telephony Manager combined with Optivity Network Management System, both telephony and data management systems are unified with one user interface. LDAP-compliant interfaces will allow desktop devices to access corporate directory servers reducing duplication of database entries. Web-based accessibility for desktop users provides Managed Service offerings like self-help on set and feature operation, and optional desktop customisation. Optivity Telephony Manager provides full functionality as a stand-alone product; integration with the Optivity portfolio of products offers a unified management solution that no other vendor can offer. Investment Protection Migration is at your own pace. With Succession Internet-enabled Solutions for Meridian, you leverage your existing telephony investment. The powerful and flexible solutions allow you to blend circuit- and packet-switched networks together for certain applications, and keep them separate for others. Cross Platform IP Applications Your desktop and application investment carries forward and continues to pay dividends as you migrate to Succession Solutions. Increased Business Profit Margins Extend your e-business Reach. With Nortel Networks Succession Internet-enabled Solutions for Meridian, your business will readily adopt advanced applications that reach into growing markets beyond geographic boundaries. Let us help you maximise return on relationships and productivity with our Clarify, CallPilot, Optivity, Periphonics, and Symposium business solutions.

7 At Nortel Networks, Internet Telephony is much more than making a phone call over the Internet. You can immediately leverage the speed, power, and reliability of the new, high performance Internet across multiple customer touch points from sales and customer service to the Web to front-office applications enabling a better experience for customers and employees alike. Whether starting from scratch or building on an existing network, we re helping businesses just like yours experience the benefits of Internet Telephony to achieve your business goals today. Integration Succession Internet-enabled solutions for Meridian are flexible and scalable while supporting migration across multiple technologies. The Succession implementation model combines the use of circuit switching and IP networks to allow you to choose the best approach for your organisation based on business requirements, timing, budget, comfort with the technology adoption curve, and your current investments in voice and data communications. Wherever your business needs take you, Nortel Networks has the right solutions and expertise to help you succeed. Vendor Credibility Nortel Networks is a global Internet and communications leader with capabilities spanning Optical Metro, Optical Internet Wireless Internet, Core IP/Intelligent Internet and Voice over IP. With our market leadership in telephony supporting over 43 million enterprise users worldwide, global leadership in the Wireless Internet market and Number 1 market share of Optical networking, Nortel Networks has the experience to deliver high performance Internet Telephony solutions through the Succession portfolio that will increase productivity, drive profitability, and enhance your customers experience. Let us demonstrate our unique ability to provide end-to-end solutions spanning the enterprise and carrier market allowing your business to choose the best solution for maximum return on investment while matching the core competencies of your business. Nortel Networks has the solutions and the vision for the evolution of IP networks into the seamless enterprise delivering unfettered access to the global networked economy so your business can compete and prosper.

8 Nortel Networks Maidenhead Office Park Westacott Way Maidenhead, Berkshire SL6 3QH United Kingdom For more information please call your Nortel Network representative. European Customer Information Centre Tel * + 44 (0) * Number accessible from most European countries Fax + 44 (0) [email protected] Internet Nortel Networks. All rights reserved. Nortel, Nortel Networks, the Nortel Networks corporate logo, the globemark design, Meridian, Symposium, Clarify, CallPilot, Optivity, Periphonics, Succession and emobility are trademarks of Nortel Networks. All third-party trademarks are recognised and acknowledged. Information is subject to change since Nortel Networks reserves the right to make changes, without notice, in equipment design or components as engineering or manufacturing methods may warrant. The description of features and services in this document does not imply availability in all markets. Published by Nortel Networks. Printed in UK. Publication ref: EU_EN Printed August 2001 Designed and produced by Face to Face (UK) Ltd. Maidenhead, Berkshire