HP Unified Communications Solutions

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1 HP Unified Communications Solutions Amos Ferrari WW Messaging & Unified Communications Program Manager 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

2 Agenda Unified Communications Why When How Implementing Unified Communications - HP Experience HP Unified Communications Solutions Portfolio HP Unified Communication Value 2 27 March 2008

3 Unified Communications Benefits Impact on organizations KPI: Improve productivity Reduce expenses Accelerate Business Growth The Business View Enable People to work more effectively by providing easy to use tools that improve Collaboration and communication with colleagues Work-life Balance with virtualization Culture sharing The People View Enable integration of Communication with Messaging & Collaboration Applications By Providing - Intelligent Platform for new service that enable Easy transformation of process. The Process View Enable infrastructure to migrate selectively and cost effectively by providing a flexible infrastructure with easy to manage tools that enable Evolutionary approach to adoption of new technology The Technology View User-Transparent migration to new applications Fixed management Cost Reduction 3

Collaboration Applications By Providing - Intelligent Platform for new service that enable Easy transformation of process.

4 Unified Communications: When, What Unified Communications will happen Technology Software Migration PBX obsolescence Changing workforce Knowledge distributed workers Improve productivity Reduce Expenses Globalization Operation Optimization You will decide When HP can help you on How - Barriers Multiple stakeholders Multiple Vendors Roadmap? Cost / Benefit equation does it add up? Business Case - ROI Integration / Upgrade of disparate systems , telephony, public IM, document management changing standards & increasing competition Working practices Employee Disruption is always on acceptable? potential lost time (learning, social chat) Security new potential sources for virus, SPAM.. compliance Quality of Service Voice requires bandwidth /availability - Performance Overcoming the barriers

Business Case - ROI Integration / Upgrade of disparate systems email, telephony, public IM, document management changing standards & increasing competition Working practices Employee Disruption is

5 Implementing Unified Communications - HP experience

6 Unified Communications Enterprise Impact UC drives as well as supports need for change within a company UC Support Requires a Cultural Shift Sponsorship and Governance Recognising UC as an enterprise service Culture - Changing the way people feel as well as behave Operations Making it easier to do what I have to do Policy and Process Having Policies and Procedures that work for me at my speed Technology - Having the right tools for the job, and no more Business Programs People & Organization Governance Architecture & Services Enabling Technologies Operations & Management 6 27 March 2008

easier to do what I have to do Policy and Process Having Policies and Procedures that work for me at my speed Technology - Having the right tools

7 BENEFITS DEPENDENCY NETWORK Example Team XXX Core IM and Presence Webmail Up-to-date office productivit y suite Internal and external team spaces Registration, management and authorization for external identities Options Web Conferencing and multiparty voice and video Desktop voice & video Information rights protection for team spaces IS/IT Enablers 7 27 March 2008 Reliable intuitive Voice and Video Conferencing. Over corporate network and remote access. Introduction of easy to use methods to access and manage s regardless of the location. Secure large file transfer Introduction of a single collaborative tool for secure internal and external collaboration. Enabling Changes Change XXX process to utilise virtual teams Business Changes Reduce assessment by1 week 5.6M$ Reduce travel Costs 1M$ Reduce risk of failure Faster response time to management Reduce time to deals \ no deals Reduced cost of infrastructure from less disk storage Business Benefits D R I V E R S Investment Objectives

and Video Conferencing. Over corporate network and remote access. Introduction of easy to use methods to access and manage e-mails regardless of the location.

8 HP as Technology advisor Productivity & Collaboration Voice & Conferencing Unified Messaging Identity & Presence Productivity Personal Conferencing Document Collaboration Web/Data Call Control Fix Mobile Phones IP Softphone integration Audio Video (General) - Calendar, etc. Unified Messaging (UM) Unified Messaging Store Unified Messaging Clients Identity/ Presence Instant Messaging Security Desktop

Phones IP Softphone integration Audio Video (General) E-mail - Calendar, etc.

9 Unified Communications Roadmap Advise Set direction & Prioritize Productivity & Collaboration Productivity Personal Conferencing Document Collaboration Web/Data Voice & Conferencing Unified Messaging Call Control Phones IP Softphone integration Audio Video (General) - Calendar, etc. Unified Messaging (UM) Unified Messaging Store Unified Messaging Clients Unique Customer Unified Communication Roadmap & Design Identity & Presence Identity/ Presence Instant Messaging Security Desktop

integration Audio Video (General) E-mail - Calendar, etc.

10 UC Implementation Recommendation steps Determine which group of users will benefit the most from UC. Identify user groups based on the need to communicate more effectively. Evaluate your current environment. Understand vendor s current offering, roadmap. Build on existing platform investments, if possible. Consider an evolutionary approach and leverage existing technology investments and optimize current investments where possible. Look for business value in upgrade decisions. Define your strategy and roadmap. Benchmark productivity before and after UC Set metrics (ex. 6Sigma) Identify ownership and support requirements. Invest in end user training prior to launch. Start Now

Build on existing platform investments, if possible.

11 HP Unified Communications Solutions Portfolio

12 HP Unified Communications Solutions Components & Approach HP UC Components : Services solutions, to help Plan Implement and Support UC strategy Technology solutions, from HP and leader UC solution partners Identify Analyze Strategize HP Unified Communications UC Business Integration Security Applications Control Governance - Transformation UC Solutions Evolutionary Consulting & System Integration Approach Productivity & Collaboration Voice & Conferencing UC Infrastructure Servers - Network Data Centers - PC - PDA Unified Messaging Identity & Presence Design Pilot Solutions Roll-out Manage Support Verify March 2008

Control Governance - Transformation UC Solutions Evolutionary Consulting & System Integration Approach Productivity & Collaboration Voice & Conferencing UC

13 HP Unified Communications Solutions Advantage for Customer HP proven experience HP recognized experts HP Leadership Comprehensive portfolio of products and services Customer value comes first Microsoft & Cisco partnership Customers value HP as an external business technology advisor helping them: Maximize their benefits of UC business technology Taking into consideration their actual environment, existing investment and future direction.

partnership Customers value HP as an external business technology advisor helping them: Maximize their

14 HP provided the expertise in the Microsoft and Cisco platforms to seamlessly integrate the Cisco and Microsoft platforms together and provide a truly unified communications experience. Darryl Warren, Chief Information Officer, Lion Nathan 27 March 2008

together and provide a truly unified communications experience.

15 Technology for better business outcomes

Higher Education Solutions

Higher Education Solutions Higher education communications THE CHALLENGES Whilst IP Communications brings many advantages, the cost and complexity of moving users in a single step can be overwhelming.