Think: Student Handbook /

Australasian College of Natural Therapies Australian National College of Beauty Australasian College of Natural Therapies and Australian National College of Beauty A Guide to Policies and Procedures Student Handbook Version 1 2012 Think: Student Handbook /

Think Contents / Directory > Sections > Help > Advice Think: Section A / Introduction And Course Information 1. Welcome to the Australasian College of Natural Therapies and Australian National College of Beauty... 01 / 1.1 Introduction... 02 / 1.2 Australasian College of Natural Therapies and Australian National College of Beauty... 03 / 1.3 Campus contacts... 04 / 1.4 Appointments with staff... 04 / 1.5 IT Support Information... 05 / 2. Australasian College of Natural Therapies and Australian National College of Beauty Courses... 06 / 2.1 Advanced Diploma of Homoeopathy... 07 / 2.2 Advanced Diploma of Naturopathy... 08 / 2.3 Advanced Diploma of Nutritional Medicine... 09 / 2.4 Advanced Diploma of Western Herbal Medicine... 010 / 2.5 Certificate III in Fitness (International Students Only)... 012 / 2.6 Certificate III in Fitness (Australian Students Only)... 013 / 2.7 Certificate IV in Aromatherapy... 014 /

2.8 Certificate IV in Beauty Therapy... 015 / 2.9 Certificate IV in Fitness (International Students Only)... 016 / 2.10 Certificate IV in Fitness (Australian Students Only)... 017 / 2.11 Certificate IV in Massage Therapy Practice... 018 / 2.12 Diploma of Aromatherapy... 019 / 2.13 Diploma of Beauty Therapy... 020 / 2.14 Diploma of Fitness (International Students Only)... 021 / 2.15 Diploma of Fitness (Australian Students Only)... 022 / 2.16 Diploma of Remedial Massage... 023 / 2.17 English language proficiency requirements... 024 / 3. Orientation On campus orientation... 024 / 3.1 Timetables... 025 / 4. Distance Education (DE)... 025 / 4.1 Distance Education Orientation... 025 / 4.2 Timeframe for completing distance education modules... 026 / 4.3 Distance education assessment... 026 /

Think: Section B / Think Policies And General Information 1. Rights and responsibilities... 027 / 1.1 Student rights and responsibilities... 027 / 1.2 Access and equity... 029 / 1.3 Smoking, alcohol and drugs... 031 / 1.4 Mobile phones and personal audio devices... 031 / 1.5 Food and beverages... 031 / 2. Academic policies and procedures... 032 / 2.1 Course Credit... 032 / 2.2 Assessment policies and procedures... 034 / 2.3 Employability Skills for Vocational Courses... 035 / 2.4 Submission of assessments... 035 / 2.5 Extensions to due dates... 036 / 2.6 Overdue assessments... 036 / 2.7 Marking policy... 036 / 2.8 Subject results... 039 / 2.9 Academic progression... 040 / 2.10 Repeating the failed unit of study or subject... 042 /

Think Contents / Directory > Sections > Help > Advice 2.11 Reassessment or Resubmission (higher education only)... 043 / 2.12 Supplementary assessment (higher education only)... 043 / 2.13 Concerned pass (higher education only)... 043 / 2.14 Attendance... 043 / 2.15 Class participation... 044 / 2.16 Student sick leave... 044 / 2.17 Academic Integrity... 044 / 2.18 Academic grievance... 046 / 3. General Policies and Procedures... 047 / 3.1 Change of address... 047 / 3.2 Enrolment and re-enrolment... 047 / 3.3 Course Transfer (within Think: Colleges)... 047 / 3.4 Deferment... 048 / 3.5 Withdrawal... 049 / 3.6 Suspension and expulsion... 051 / 3.7 General misconduct... 051 / 3.8 Non academic grievance... 053 / 3.9 Privacy, personal information... 054 / 3.10 Disclosure of information... 055 / 3.11 Student surveys... 057 /

Think Contents / Directory > Sections > Help > Advice 4. Fees and Refunds Payment of Fees... 058 / 4.1 Refund Policy and Procedure... 058 / 5. FEE HELP and VET FEE HELP... 059 / 5.1 What is FEE HELP and VET FEE HELP?... 059 / 5.2 Tuition Fees, Census Dates and Statement of Tuition Assurance... 061 / 5.3 Re crediting a FEE HELP Balance... 062 / 6. Graduation, Transcripts, and Statements of Attainment... 062 / 6.1 Graduation... 063 / 6.2 Statements of Attainment (VET)... 064 / 6.3 Testamur, Statement of Attainment (VET), and Transcript Replacement Fees... 064 / Think: Section C / ACNT / ANCB 1. General policies and procedures Class/lunch breaks... 065 / 1.2 Timeframes for making and providing feedback to students... 065 / 2. Grooming standards... 065 / 2.1 Personal Hygiene... 066 / 2.2 Dress Code for ANCB Classes... 066 /

2.3 Clinic dress code... 066 / 2.3 All Manual Therapies, Spa Clinic, Beauty, Spa and Nail Therapy Clinic... 067 / 3. Textbooks... 067 / 3.1 General Conduct during practical demonstrations and in Clinic... 068 / 3.2 Use of towels in lectures... 068 / 3.3 Academic achievement annual prizes and awards... 069 / 4. ACNT and ANCB Clinic... 069 / 4.1 Pre requisites... 069 / 5. College facilites... 070 / 5.1 Classrooms... 070 / 5.2 Clinics... 067 / 5.3 Spa Therapy Training Facility... 071 / 5.4 Common Areas... 071 / 5.5 Dispensary... 071 / 5.6 Nourish Bookstore and Café (Surry Hills campus only)... 071 / 6. Suppliers and businesses... 072 /

Think: Section D / Campus Information 1. The Brisbane Campus Address and area map... 073 / 1.1 Brisbane Campus Layout... 074 / 1.2 Student Identification Card... 075 / 1.3 Transport Concessions... 075 / 1.4 Public Transport... 075 / 1.5 Parking... 076 / 2. Student services... 076 / 2.1 Academic and Language Support... 076 / 2.2 Counselling and advice to students... 076 / 2.3 Student common areas... 077 / 2.4 Student Representative Council... 077 / 3. Career Services... 077 / 3.1 Resume and cover letter advice... 077 / 3.2 Advice on finding part time work while studying... 078 /

Think Contents / Directory > Sections > Help > Advice 3.3 Advice on finding a job after completing studies... 078 / 3.4 Networking events... 078 / 3.5 Alumni network... 078 / 4. Library Services... 078 / 4.1 Catalogue...... 079 / 4.2 Infotrac Databases... 079 / 4.3 Copyright... 079 / 4.4 Other Libraries... 078 / 4.5 Resource centre code of conduct... 080 / 5. Health and Safety Evacuation Procedure... 081 / 6.1 Occupational Health & Safety (OH&S)... 082 / 6.2 First Aid... 082 / 6.3 Bringing friends into the college... 082 /

Think: Section D / Campus Information 1. The Surry Hills Campus Address and area map... 083 / 1.1 Surry Hills Campus Layout... 084 / 1.2 Student Identification Card... 086 / 1.3 Transport Concessions... 086 / 1.4 Public Transport... 086 / 1.5 Parking... 087 / 1.7 Bicycle Racks... 087 / 2. Personal, academic and language support services... 087 / 2.1 Student services... 087 / 2.2 Counselling and advice to students... 087 / 2.3 Academic and Language Support... 088 / 2.4 Online student support... 088 / 2.5 Student Representative Council... 089 / 2.6 Student common areas... 089 / 2.7 Student kitchen facilities... 090 / 3. Career Services... 090 / 3.1 Resume and cover letter advice... 090 / 3.2 Advice on finding part time work while studying... 090 /

Think Contents / Directory > Sections > Help > Advice 3.3 Advice on finding a job after completing studies... 091 / 3.4 Networking events... 091 / 3.5 Alumni network... 091 / 4. Library Services... 091 / 4.1 Photocopier... 092 / 4.2 Copyright... 092 / 4.3 Infotrac Databases... 092 / 4.4 UNILINC Catalogue... 092 / 4.5 Other Libraries... 092 / 4.6 Resource centre code of conduct... 093 / 5. Health and Safety Evacuation Procedure... 094 / 5.1 Occupational Health & Safety (OH&S)... 096 / 5.2 First Aid... 096 / 5.3 Bringing friends into the college... 096 /

Think Contents / Directory > Sections > Help > Advice Think: Section E / Think Corporate 1. About Think: A New Force in Australian Education... 097 / 1.1 Think: Colleges Vision... 097 / 1.2 Think: Colleges Mission... 098 / 1.3 Think: Colleges Values... 098 / 1.4 Think: History... 099 / 2. Think: Education Group contact numbers... 0101 / 3. Staff Code of Conduct... 0102 / 4. Quality and Governance... 0103 / 4.1 The Academic Board... 0103 / 4.2 Quality Committee... 0103 / 4.3 Teaching and Learning Committees...0104 / 4.4 Course Advisory Committees... 0104 / Think: Section F / Academic Writing Guide 1. Key Words... 0105 / 2. Academic Study Skills... 0110 / 3. What is Expected of me?... 0110 / 4. Writing at Think: Colleges... 0111 /

5. Where do I start?... 0111 / 5.1 Analyse the question and identify the aims of the work... 0112 / 5.2 Common instructions and their meanings... 0113 / 5.3 Conduct your reading and research... 0116 / 5.4 Using Resource Centre for Research... 0117 / 5.5 Plan the structure of an assignment... 0118 / 5.6 Write a first draft... 0120 / 5.7 Reflect and get feedback on the first draft... 0121 / 5.8 Revise and check final draft... 0121 / 5.9 Check Referencing... 0122 / 6. In text referencing... 0122 / 7. Different types of in text referencing... 0123 / 8. Bibliographies and reference lists... 0126 / 9. A sample reference list... 0131 / 10. Submitting your assignment... 0133 / 11. References... 0133 / 12. Quick Referencing Guide... 0134 /

01 / 1. Welcome to Australasian College of Natural Therapies and Australian National College of Beauty On behalf of all the staff and lecturers I warmly welcome you as newly enrolled students to the Australasian College of Natural Therapies (ACNT) and the Australian National College of Beauty (ANCB). ACNT & ANCB are one of Australia s largest natural therapies, manual therapies, beauty and spa therapy, and sport fitness colleges specialising in courses for naturopathy, herbal medicine, remedial massage, aromatherapy and many more. We are delighted that you have chosen ACNT & ANCB as a place to study and congratulate you on your selection of course which will form the basis of an exciting new career in this expanding health and wellness industry. There has never been a better time to be studying in this field. The staff at ACNT & ANCB are dedicated to making your learning experience as rewarding and valuable as possible. Not only will we be aiming to help you develop specific knowledge and skills related to your area of study, we also want to assist you to identify and maximize your strengths so that you are supported to achieve your highest goals. Your time at ACNT & ANCB will require consistent hard work. You will be regularly challenged to demonstrate your growing knowledge and practical skills base through a variety of assessments. While this might be demanding at times, the lecturing and other student services staff here at ACNT & ANCB will be there to support you along the way. We encourage you to approach any of us if you ever need advice or help in any way. The rewards of all your hard work will be immense. You will graduate with a valuable industry recognised qualification that will open the door to new career opportunities both in Australia and throughout the world. I wish you every success and hope that your time at ACNT & ANCB is satisfying, enjoyable and most importantly great fun! Teresa Mitchell-Paterson Head of Academic Studies - Natural Therapies ACNT & ANCB 01 /

Think Section A / Introduction > Course Information 1.1 Introduction This handbook tells you about the College s expectations, requirements, policies and procedures on important topics such as: Assessment, academic appeals, and reassessments Discipline, misconduct, discrimination and harassment Attendance and punctuality Academic course progression Course credit Use this handbook also to find out about counselling, attendance, fees, enrolments, and government assistance. Your individual college may also provide you with specific information. Think: Colleges Pty Ltd is part of the Think: Education Group. The Think: Education Group consists of: APM College of Business and Communication Australian National College of Beauty Australasian College of Natural Therapies Billy Blue College of Design CATC Design School Jansen Newman Institute Southern School of Natural Therapies William Blue College of Hospitality Management 02 /

Think Section A / Introduction > Course Information 1.2 Australasian College of Natural Therapies & Australian National College of Beauty Australasian College of Natural Therapies was established in 1982 to meet the growing public demand in all aspects of natural medicine. ACNT has now grown to become the premier college of natural medicine in Australia training over 2,000 students per year from all over the world. The ACNT & ANCB Sydney Campus is located at 57 Foveaux Street, Surry Hills. This is a six-storey building right near Central Station with a whole host of facilities including large lecture rooms with audiovisual facilities, a library featuring one of Australia s most comprehensive collections of texts on natural medicine, common areas, natural beauty training centre, computer room with internet access, copying facilities and clinic facilities. The ACNT & ANCB Brisbane Campus is located at 10 Costin Street, Fortitude Valley. This is a two storey building in Fortitude Valley which hugs the Brisbane CBD fringe line and close to all public transport. The ACNT & ANCB Student Training Clinic is also located onsite. The Clinic is a most enjoyable and enlightening experience for ACNT & ANCB students and many thousands of satisfied clients attest that they are delighted with the facilities and the attention that they receive at the ACNT & ANCB Student Training Clinics. Leading the way with natural therapies in Australia, the College was a founding member of the Australian Traditional Medicine Society (ATMS). Today, Australasian College of Natural Therapies offers numerous courses in natural medicine and,manual therapies. The Australian National College of Beauty offers courses in beauty therapy, both professional and short courses by face-to-face, online education, and operates some of the largest clinics in Australia offering affordable treatments to tens-of thousands of Australians every year. Additionally the colleges hold workshops for the health profession, work with industry companies and associations to lobby Government departments and provides employment opportunities for graduates, and trains thousands of students per year. Our greatest reward has been seeing our students become graduates and our graduates go into the workplace and help their patients and clients - treating them as a whole person, effectively and safely. 03 /

1.3 Campus contacts Who to see if you: On Campus Flexible Online Have attendance issues, such as illness, and extenuating personal issues Academic Advisor/tutor Learning and DL Online Service Team Personal problems affecting your ability to study at the College or at home Require administrative support such as timetables and academic transcripts Have academic issues, such as assessments, academic progress, course content, the quality of course delivery, academic achievement in your course of study, facilities and equipment Have academic issues, that have not been resolved with your lecturer Have issues you have not been able to resolve with the above mentioned people Student Support team Student Services 1 - Your lecturer 2 - Academic advisor 1 - Program Manager 2 - Head of Academic Studies Head of College/Campus Director Online Service Team Online Service Team 1 - Your lecturer 2 - Online Service Team Online Service Team Online Service Team Service Contact Details ACNT: 1300 19 4901 onlineservice@acnt.edu.au ANCB: 1300 20 9112 onlineservice@ancb.edu.au 1.4 Appointments with staff If you would like to see a staff member for any reason, you should make an appointment with the staff member at ACNT reception desk. 04 /

1.5 IT Support Information The IT Service Desk is the primary contact and technical information source for all office/campus computer related issues. Service Desk Mission Statement The mission of the Think IT Service Desk is to provide a first point of contact for the college staff and students for problems relating to computer hardware or software. It is our goal to meet and exceed the expectations of our customers by providing consistent communication Phone: Call the IT Service Desk on: 1300 014 448 **Please note that phone support may not be available at all times due to staffing limitations, however, requests for assistance can be submitted by email 24 hours a day. Hours of Support: Monday to Friday - 8:00am to 6:00pm Types of Support: Student portal issues Student portal issues Student printing Student Wi-Fi connection issues Content access issues Computer lab issues Projector issues Email: Send a message with a detailed description of the request to itservicedesk@think.edu.au **Please also add your contact details to your enquiry so that the service desk is able to contact you regarding your enquiry. 05 /

Think Section A / Introduction > Course Information 2. Australasian College of Natural Therapies and Australian College of Beauty Courses Qualification CRICOS Training Package Course Code Advanced Diploma of Homoeopathy (Distance Only) N/A HLT60607 Advanced Diploma of Naturopathy Advanced Diploma of Nutritional Medicine Advanced Diploma of Western Herbal Medicine 064192B - NSW 068474D - QLD 061975F - NSW 068475C - QLD 064193A - NSW 068478M - QLD HLT60507 HLT61007 HLT60107 Certificate III in Fitness (International Students Only) 072871A - NSW SRF30206 Certificate III in Fitness (Australian Students Only) N/A SIS30310 Certificate IV in Aromatherapy Certificate IV in Beauty Therapy 061977D - NSW 068462G - QLD 075700G NSW 075516G QLD HLT42707 SIB40110 Certificate IV in Fitness (International Students Only) 072872M - NSW SRF40206 Certificate IV in Fitness (Australian Students Only) N/A SIS40210 Diploma of Beauty Therapy 075702E NSW SIB50110 Certificate IV in Massage Therapy Practice 075517F QLD 072868G - NSW 075141M - QLD HLT40307 Find continued courses on following page 06 /

02 / Continued from previous page Qualification CRICOS Training Package Course Code Diploma of Fitness (International Students Only) 072873K - NSW SRF50206 Diploma of Fitness (Australian Students Only) N/A SIS50210 Diploma of Remedial Massage 072869F - NSW 075142K - QLD HLT50307 2.1 Advanced Diploma of Homoeopathy HLT60607 Duration Course Duration Distance Education Only 156 weeks P/T Available consult with a course advisor Today homoeopathy is practised and respected in countries as wide ranging as India, Germany and the United Kingdom where the British Royal Family is amongst its patrons. Homoeopathy is rapidly gaining popularity in Australia. The preparation of homoeopathic medicine is a unique procedure with the medicines in some instances being diluted beyond a measurable level. At this point medicines increase their therapeutic potential with their side effects being simultaneously minimised. This course is designed to take students from the most fundamental theoretical basis to a level of being a safe and competent homoeopathic practitioner. Studies will focus on classic homoeopathic principles including history and philosophy, intensive materia medica (the study of homoeopathic medicines, case taking and prescribing), pharmacy, manufacturing of remedies, and clinical application. Additionally students will be required to undertake and participate in homoeopathic research. Please consult the ACNT webpage www.acnt.edu.au for further details. 07 /

2.2 Advanced Diploma of Naturopathy HLT60507 Duration Course Duration Distance Education Option 126 weeks F/T (Teaching weeks) Available consult with a course advisor Naturopathy is an umbrella term that encompasses many forms of complementary and natural medicine modalities. A naturopath is a person who practices three of these modalities and who also has a solid grounding in the medical sciences. The three major modalities within naturopathy are nutrition, homoeopathy and herbal medicine. ACNT trained naturopaths are holistic practitioners who throughout this course will gain extensive knowledge in a variety of health sciences including chemistry, biochemistry, pathology, symptomatology, diagnosis and pharmacology. In addition to these health sciences a wide range of natural therapies subjects such as herbal medicine, nutrition, homoeopathy, iridology and other naturopathic modalities are taught ensuring that ACNT graduates are highly regarded professionals with strong ties to industry. Please consult the ACNT webpage www.acnt.edu.au for further details. 08 /

Think Section A / Introduction > Course Information 2.3 Advanced Diploma of Nutritional Medicine HLT61007 Duration Course Duration Evening Program Distance Education Option 84 weeks F/T (Teaching weeks) 168 weeks P/T (Teaching weeks) Available consult with a course advisor Nutritional medicine is an understanding of the metabolic pathways involved in the breakdown of ingested nutrients and how many disease states may be prevented by correcting the deficiency state using diet and vitamin, mineral and amino acid supplements. This is a very comprehensive course with advanced training in nutrition and diet related fields, health sciences, and naturopathic diagnostic techniques as well as wellness treatment modalities. Some of the additional areas covered include nutritional management in renal, cardiovascular, gastrointestinal, endocrine and immune disorders, palliative care, pregnancy and paediatrics; diagnostic laboratory techniques, iridology, additional symptomatology and diagnosis modules as well as counselling. Additional subjects specific to nutritional medicine include celloid minerals, superfoods, sports nutrition and food as medicine. Please consult the ACNT webpage www.acnt.edu.au for further details. 09 /

Think Section A / Introduction > Course Information 2.4 Advanced Diploma of Western Herbal Medicine HLT60107 Duration Course Duration Flexible Delivery Options Distance Education Option 84 weeks F/T (Teaching weeks) Consult with a course advisor Available consult with a course advisor Herbalists are trained in the use of herbal medicines using a combination of hundreds of years of experience and modern scientific methods to help promote health and restore balance in disease. Herbalists believe that using complex herbs rather than isolated constituents ensures a much more effective and holistic treatment. Herbs and their application in traditional medicine have been, and still are today, very much a part of a number of cultures throughout the world. Many systems of herbal medicine have developed such as Ayurvedic in India, Australian Aboriginal, the ancient Chinese system and more recently the physio-medical system in Europe. This course complies with the standards of the National Herbalists Association of Australia (NHAA). This course is based on the western herbal medicine tradition which reaches back to Greek and Roman times and beyond Ancient Egypt. It covers the history and principles of herbal medicine and compares the traditions of the major stems of Ayurvedic and Chinese medicine. Students will learn the principles of plant identification, actions, indications and prescriptions of hundreds of herbs, as well as how to manufacture a range of herbal preparations. 010 /

The course investigates individual chemical properties of each plant studied and not only involves the biochemical and physiological effects but also their absorption, mechanism of action and distribution within the body. Students will also cover toxicology and drug interaction; investigating any adverse effects that may be found in herbal drug administration and their interaction with synthetic drugs. In addition there is a large emphasis on many science subjects ensuring the scientific foundation of clinical practice. These subjects include chemistry, biochemistry, anatomy, physiology, pathology and symptomatology. Please consult the ACNT webpage www.acnt.edu.au for further details. 011 /

Think Section A / Introduction > Course Information 2.5 Certificate III in Fitness SRF30206 (International Students Only) Duration Course Duration Distance Education Option 12 weeks F/T (Teaching weeks) Options available consult with a course advisor This course is a great introduction to the fitness industry. With this qualification graduates will be able to work as a fitness instructor with low risk clients in a gym or fitness centre. Students will learn to plan and deliver group exercises with and without music. The Certificate III in Fitness may be used as a stepping stone into more advanced fitness courses such as the Certificate IV in Fitness and the Diploma of Fitness. Please consult the ACNT webpage www.acnt.edu.au for further details. 012 /

2.6 Certificate III in Fitness SIS30310 (Australian Students Only) Duration Course Duration Distance Education Option 7 weeks F/T (Teaching weeks) Option available consult with a course advisor This is the starting point for those wishing to pursue a career as a fitness instructor or personal trainer. Once you have become a qualified Personal Trainer you could find yourself training a variety of clients in a mixture of training environments and locations. You will work with your clients following specialised training programs that you have designed to ensure they reach their goals. Please consult the ACNT webpage www.acnt.edu.au for further details. 013 /

2.7 Certificate IV in Aromatherapy HLT42707 Duration Fixed program Distance Education Option 28 weeks F/T (Teaching weeks) Not available Aromatherapy is the art of using the parts of a plant that produce its distinctive volatile aromatic chemicals, known as essential oils, in a wide variety of functions. An aromatherapist is trained in various applications of these essential oils, such as aromatherapy massage, to promote good health. This course provides a broad base in aromatherapy. This course covers the principles and application of aromatherapy as well as the underlying science. Students will learn the principles and history of aromatherapy, the chemistry and pharmacology of essential oils, their actions, indications and contraindications, aromatherapy massage, as well as anatomy and physiology. Please consult the ACNT webpage www.acnt.edu.au for further details. 014 /

2.8 Certificate IV in Beauty Therapy SIB40110 Duration Course Duration Distance Education Option 28 weeks F/T (Teaching weeks) Options available consult with a course advisor Certificate IV in Beauty Therapy is designed to develop the first line management skills of those working in the Beauty industry. Graduates will be able to co-ordinate or manage services within a small beauty salon, or a section or department within a larger store; incorporate self-directed application of knowledge and skills. The beauty specialist at this level would provide services, including lash and brow treatments, facial treatments and make-up application amongst other treatments. The course can be completed full time for 28 weeks duration. Please consult the ANCB webpage www.ancb.edu.au for further details. 015 /

Think Section A / Introduction > Course Information 2.9 Certificate IV in Fitness SRF40206 (International Students Only) Duration Course Duration Distance Education Option 12 weeks F/T (Teaching weeks) Options available consult with a course advisor The Certificate IV in Fitness at ACNT trains students to become personal trainers, as such, graduates will be able to operate their own personal training business as well as being a member of a larger organisation such as a gym or fitness centre. Graduates will use the leadership skills learnt in this course to work with smaller groups and in less controlled situations. This course includes the full curriculum of the Certificate III in Fitness. Students will also learn more advanced fitness modules such as fitness for special populations and personal trainers. In addition the course covers sports psychology, symptomatology and diagnosis for sports injuries and business administration. Please consult the ACNT webpage www.acnt.edu.au for further details. 016 /

2.10 Certificate IV in Fitness SIS40210 (Australian Students Only) Duration Course Duration Distance Education Option 7 weeks F/T (Teaching weeks) Options available consult with a course advisor This course continues from the Certificate III (SIS30310) and will cover modules in personal training, advanced fitness testing, sport conditioning, outdoor training, business and marketing skills Please consult the ACNT webpage www.acnt.edu.au for further details. 017 /

Think Section A / Introduction > Course Information 2.11 Certificate IV in Massage Therapy Practice HLT40307 Duration Course Duration Distance Education Option 14 weeks F/T or 28 weeks P/T (Teaching weeks) Options available consult with a course advisor The Certificate IV in Massage Therapy Practice is a foundation course and provides students with learning and essential skills for entry into a career in Massage Therapy. Massage is the manipulation of soft tissue which results in increased blood flow and reduced tension in muscle fibres. This in-turn can lead to a reduction in aches and pains, reduced stress and a general sense of wellbeing. This course is part of the nationally recognised Health Training Package HLT07, which sets national standards for training in massage therapy. This course integrates therapeutic and relaxation massage techniques with, anatomy and physiology, clinical and communication skills to provide students with essential skills to set-up and work as a massage therapist in the health care environment. This course also includes 64 hours of practical clinic, where students work on clients in a fully supervised student training clinic. The Certificate IV in Massage Therapy Practice is the foundation for entry into Massage Therapy and the pre-required qualification for entry into the Diploma of Remedial Massage. Please consult the ACNT webpage www.acnt.edu.au for further details. 018 /

2.12 Diploma of Aromatherapy HLT51407 Duration Course Duration Distance Education Option 14 weeks F/T (Teaching weeks) Not available The Diploma of Aromatherapy builds on your prior learning from the Certificate IV in Aromatherapy and looks at more advanced techniques for the application of essential oils to promote better health in your clients. This course also looks at research methodology and clinical reasoning for treatments. This course is ideal for anyone wishing to work in aromatherapy at a more advanced level and will look at treatment and prescribing techniques for diseases and conditions of key body systems. The Diploma of Aromatherapy is part of the nationally recognised Health Training Package HLT07, which sets national standards for training in Aromatherapy in Australia. Graduates of this course may be eligible to sit ITEC (International Therapy Examination Council) Diploma examinations. Fees are applicable. ITEC is a leading UK based accreditation body and recognised internationally. Please consult the ACNT webpage www.acnt.edu.au for further details. 019 /

2.13 Diploma of Beauty Therapy SIB50110 Duration Course Duration Distance Education Option 42 weeks F/T (Teaching weeks) Options available consult with a course advisor This course leads to the nationally recognised Diploma of Beauty Therapy from the National Beauty Training Package. This diploma equips the student to works in a range of aesthetic settings at an advanced level, and includes specialisations such as electrolysis and spa therapy. The course is completed full time, 3 days per week, 9am -5.30pm for a duration of 42 weeks. Please consult the ANCB webpage www.acnt.edu.au for further details. 020 /

Think Section A / Introduction > Course Information 2.14 Diploma of Fitness SRF50206 (International Students Only) Duration Course Duration Distance Education Option 12 weeks F/T (Teaching weeks) Options available consult with a course advisor The Government accredited Diploma of Fitness course is setting a new standard in the fitness arena. By recognising the growing rate of discussion based around personal health and fitness the Fitness Industry Training package is streamlining education to ensure high standards are delivered. This course is great for those who wish to be advanced personal or group fitness trainers and be able to work in a wide variety of environments. Leadership and self direction skills will be taught to enable graduates to effectively plan and initiate programmes. Students will specialise in fitness instruction for rehabilitation and for special populations such as children, the elderly, injured persons and those with cardiac and respiratory conditions, and develop injury prevention regimes. Please consult the ACNT webpage www.acnt.edu.au for further details. 021 /

2.15 Diploma of Fitness SRF50206 (Australian Students Only) Duration Course Duration Distance Education Option 14 weeks F/T (Teaching weeks) Options available consult with a course advisor This course continues from the Certificate IV (SIS40210) and will cover modules in training clients injury, high performance training, health project and advanced business and marketing skills. Please consult the ACNT webpage www.acnt.edu.au for further details. 022 /

2.16 Diploma of Remedial Massage HLT50307 Duration Course Duration Distance Education Option 28 weeks F/T or 42 weeks P/T (Teaching weeks) Available consult with a course advisor ACNT Remedial Massage course involves the use of massage therapy and a wide range of diagnostic techniques to treat a variety of ailments pertaining to the musculoskeletal system. A remedial massage practitioner has the ability to provide a comprehensive treatment plan based on their ability to investigate the possible underlying cause of many musculoskeletal problems. Students will be taught to deal with a wide range of musculoskeletal problems utilising basic and advanced massage techniques such as trigger points, sports injury treatments, myofascial release and lymphatic drainage. A strong emphasis is placed on basic pathology, as well as symptomatology and diagnosis. This highly comprehensive course is part of the Nationally Recognised Health Training Package HLT07. This course is compliant with the national standards for massage practitioners and has a very high level of recognition with most of the major health funds and employers in Australia. Graduates of this course may be eligible to sit ITEC (International Therapy Examination Council) Diploma examinations. Fees are payable. ITEC is a leading UK based accreditation body. Please consult the ACNT webpage www.acnt.edu.au for further details. 023 /

Think Section A / Introduction > Course Information 2.17 English language proficiency requirements If English is not your first language you will need to provide evidence of having an English standard of at least academic IELTS 6.0 for Advanced Diploma level or IELTS 5.5 for Cert III, Cert IV or Diplomas or the equivalent before you can enter any ACNT program. Students who successfully complete the Billy Blue English Bridging Program do not need to sit the IELTS test. 3. Orientation On campus orientation The College has multiple intakes each year. Students entering any program at the college are involved in Orientation Week. The objectives of Orientation are to: Complete enrolment procedures, including student photos Familiarise students with the College layout, facilities and resources Notify students of emergency procedures Introduce students to the Resource Centre and other local academic resources Introduce students to the college policies and procedures Ensure that all administrative needs are met Meet key staff of the College Meet fellow students Meet their lecturers, who will provide them with an introduction to their subjects Students entering the programs have a 2-3 day Orientation process which is compulsory. 024 /

04 / 3.1 Timetables 4. Distance Learning (DL) Timetables are distributed at Orientation. A student who is not able to attend Orientation may collect his/her timetables from College reception on the day or evening that his/her course commences. Examination timetables will be issued approximately three weeks prior to examinations being held. ACNT/ANCB uses a computerised timetabling program, which produces timetables for your convenience. ACNT/ANCB offers most courses by distance learning. Students are not able to switch between on campus and distance learning. However, in exceptional circumstances, a change may be granted and an additional administration fees may apply. Please contact Student Services for more information. 4.1 Distance Learning Orientation Think requires all distance students to participate in the Distance Learning orientation. This orientation provided through the learning portal, orients students to the experience of learning in an online environment and how to use the learning portal technology. Students are required to undertake this orientation prior to starting their first unit of study and the orientation will continue to be a resource throughout their studies. 025 /

Think Section A / Introduction > Course Information 4.2 Timeframe for completing distance learning courses You will be provided with a timetable indicating when each subject in your course should be completed. This is usually equivalent to double the timeframe allowed on-campus. 4.3 Distance learning assessment Where possible the examination paper will be electronically delivered to the Examination Supervisor. Strict confidentiality instructions apply in this instance and your Examination Supervisor will be notified. You may be required to supply a stamped envelope for your Examination Supervisor to return your completed paper to the college. Please contact the Online Service department for further details. 026 /

Think Section B / Policies > General Information 1. Rights and responsibilities Tertiary or vocational study can be an immensely rewarding time for students and can provide not only a lifetime of memories, but important career opportunities. The College recognises though that while study should be enjoyable, students are expected to conform to and maintain certain standards. It is your job to behave in ways that ensure an enjoyable and rewarding time for everyone studying at the College. 1.1 Student rights and responsibilities Students can expect that: Information on College policies, procedures and courses will be accurate and timely College policies and procedures will be consistently applied Assessment procedures, including academic writing style, will be clearly explained Work submitted for assessment will be credited Counselling services will be provided if required Academic support will be available You can appeal an assessment grade for an exam or other assessment task Complaints or grievances will be resolved fairly and efficiently 027 /

01 / I have the right to: It is my responibility to: Because your behaviour affects others, we have the following rules: Learn in a professional and respectful environment not take food or drink into classrooms refer unresolved classroom issues to relevant senior staff bring the necessary books and equipment to class be punctual to class complete all set class work and assessments not disturb others ask for help with class work or assessments if needed Attend class regularly observe the College policy on Academic Integrity (including plagiarism) participate fully in class activities, and contribute to a positive learning environment submit tasks on time, in accordance with College policies and procedures turn off mobile phones and audio devices such as CD and MP3 players during classes Be treated with understanding, respect and courtesy be courteous, friendly and helpful to staff and students not gossip or spread rumours cooperate with and support others act honestly by not lying, cheating, or helping others do so respect the cultural backgrounds and sensitivities of students from overseas respect the viewpoints of others, and express your opinion politely Benefit from attending a College with a good name in the community behave properly when representing the College promote the positive aspects of the College when talking to industry partners and the public 028 /

I have the right to: It is my responibility to: Be in a safe environment respect the safety and wellbeing of others including avoiding offensive language, bullying or harassment follow instructions for the safe use of College equipment/ facilities respect others property report anything that may endanger me or others not engage in illegal activities ensure the College has up-to-date contact details respect the privacy of others 1.2 Access and equity avoid reckless behaviour that endangers others respect the rules and policies of the College follow College instructions and not create problems for others Our Access and Equity Policy and Procedure aims to: Ensure reasonable adjustments are made to provide all College students with equitable access to facilities and services on and off campus, whenever practicable Ensure all students have reasonable and appropriate academic and learning support where required Meet the various compliance requirements imposed by legislation The College will make an effort to ensure that equal access and opportunity is provided for the following designated groups: women, Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people who have a disability, and other groups as determined by the Teaching and Learning Committee from time to time. We are committed to supporting students with special needs through the use of adaptive technology and reasonable adjustments. 029 /

Think Section B / Policies > General Information Adaptive technology is defined as any product, equipment, or software designed for use by people with disabilities who cannot use regular versions. Reasonable adjustment means adjustment which can be made to facilities, documentation, learning and assessment, and support services which will facilitate access for disabled students and staff and ensure valid and reliable assessment decisions at a reasonable cost while meeting the special requirements of the individual(s). You should disclose any disabilities and/or learning difficulties in your application form before enrolment, or to Think: Student Services during orientation or after starting studies. The Head of College (or delegated nominee) will assess the disabilities or difficulties to determine whether reasonable adjustments can be made. To sign and return to Think: Student Services, stating whether you accept or decline the adjustments. If accepted, the Head of College or nominee organises the changes as soon as possible, or no more than 10 working days from the return of your signed letter and agreement. If reasonable adjustments cannot be made, we may provide you with course counselling. If an alternative course cannot be found, you may be issued a rejection letter which will include details of our Non Academic Grievance Policy and Procedure and Refund Policy and Procedure. For a full copy of the policy please see the current Access and Equity Policy and Procedure at: www.think.edu.au/policiesandforms. If reasonable adjustments are practicable, you will be given a revised Letter of Offer and Written Agreement 030 /

Think Section B / Policies > General Information 1.3 Smoking, alcohol and drugs The College is a no smoking workplace and smoking is not permitted inside the campus building, including classrooms and common areas. Alcohol and drugs, or students affected by alcohol or drugs, are not permitted on campus and will lead to disciplinary proceedings. Any student using and/or distributing substances prohibited by law may have their studies suspended or terminated and be reported to the relevant authorities. 1.4 Mobile phones and personal audio devices You must switch off mobile phones during class. Personal audio devices are also not allowed in class as they can disturb other students. If used, mobiles or audio devices will be confiscated until the end of class. 1.5 Food and beverages You are not allowed to eat or drink in the computer labs, the Resource Centre or classrooms. If you carry or consume food or beverages (including water) in any of the labs, you will be asked to leave immediately. 031 /

02 / 2. Academic policies and procedures We are committed to a safe and professional environment in which to work and study, where staff and students treat each other with mutual respect and courtesy. Complaints are dealt with by established policies and procedures. All forms refered to in this section are available from Student Services and online at www.think.edu.au/policiesandforms 2.1 Course Credit You may seek exemption, or course credit, from part of the course or training package if you have knowledge or skills previously gained through academic study; equivalent experience; or a current competency. Course Credit is granted if your prior learning would allow you to pass or be deemed competent in that aspect of our course. You should submit an Application for Course Credit prior to enrolment or during the first week of study. The form can be downloaded at www.think.edu.au/policiesandforms or is available from Think: Student Services. Where course credit is granted, it will be listed on your original Letter of Offer and Written Agreement. You will need to sign this and return it to the College. 032 /

Two areas are considered in granting course credit: 1. Prior informal learning Gained from work or life experience, including work-based programs, self tuition, and non accredited professional development courses. 2. Previous academic study To be granted course credit you need to demonstrate that your current skills and knowledge are comparable to those developed in a course or subject at the College. You should supply detailed subject information of previous studies, and may be assessed by interview, observation, questioning, formal tests, or work samples. The College is committed to recognising qualifications of attainment issued by another registered training organisation (RTO) or higher education provider. To recieve course credit in higher education you must demonstrate: all the learning outcomes of the previous unit of study; provide an academic transcript showing a full pass, not a conceded pass; and in some applications, demonstrate practical competency. To receive course credit in vocational training and education, you must provide an academic transcript showing competence in specific units; nominate the previous RTO with provider codes; and in some applications, demonstrate practical competency. For a full copy of the policy please see the current Granting Course Credit Policy and Procedure and the Course Credit Application form at: www.think.edu.au/policiesandforms. Course credit and overseas student applications Course credit may shorten an overseas student s length of study, affecting visa arrangements. Under the ESOS Act, if the college allows course credit after the student visa is granted, we must report the change in the course duration to the government via PRISMS (National Code 2007, Standard 12.2 b). Think: Student Services ensures that overseas students are attending a minimum of 20 hours of classes per week, unless you are in your final study period and the subjects required to complete the course are less than 20 hours per week. 033 /

Think Section B / Policies > General Information 2.2 Assessment policies and procedures Assessment is based on a student-centred approach to learning. We give you constructive and timely feedback so you can measure your progress against stated learning outcomes and prepare for future assessments. We provide: An assessment schedule with number, nature and due date of tasks in a study period. Variations to this schedule can only be made with the approval of the Head of College (or delegated nominee). A Subject Outline that includes an assessment overview. Assessment briefs which detail learning outcomes, task weighting (if applicable), task description, marking criteria, and submission instructions. Marking sheets which outline your achievement of the marking criteria. It is your responsibility to make sure you receive each of the above-mentioned assessment information items. If you are ill or unable to attend a class for any particular reason when this information is delivered, get a copy from the lecturer or, in the case of the assessment schedule, the Program Director. It is your responsibility to: Know what is required to pass or be deemed competent in a unit of study. Understand how to seek assistance and advice in the College, especially with regard to meeting assessment timeframes; withdrawal from a course or unit of study; special consideration due to illness or other misadventure. Practise academic integrity and avoid plagiarism, cheating or collusion. Accept fair, helpful and timely feedback on assessment tasks including evaluation of performance and progress in a unit of study. Be aware of the Academic Integrity Policy and Procedure and the Academic Grievance Policy and Procedure which includes the procedure for appealing academic decisions. For a full copy of the policy please see the current Assessment Policy and Procedure at: www.think.edu.au/policiesandforms 034 /

Think Section B / Policies > General Information 2.3 Employability Skills for Vocational Courses Many of the vocational courses at the College are based on Australian Training Package qualifications developed by industry. These courses include a code of 8 letters and numbers before the name of the course (i.e. BSB60507 Advanced Diploma of Marketing). Training Packages have been reviewed to ensure that Employability Skills, the core skills you need to achieve your potential, are linked to the units of competency. Download the Employability Skills Summaries for Training Package qualifications at: http://employabilityskills.training.com.au 2.4 Submission of assessments Assessments have to be submitted no later than the due date. Keep a copy of the Assignment Cover Sheet or Group Assignment Cover Sheet receipt so you know whether a task was submitted on time or not. Part C of this handbook may contain more information on submitting an assessment. 035 /

2.5 Extensions to due dates If you need an extension of time to complete an assessment, you must seek approval from the Program Director and assessor, who signs the appropriate section of the Assignment Cover Sheet. Extension can only be granted due to compassionate or compelling circumstances that are generally beyond your control and which have an impact upon your course progress or wellbeing. These could include, but are not limited to: Serious illness or injury, where a medical certificate states you are unable to attend classes; Bereavement of close family members such as parents or grandparents (a death certificate should be provided where possible); Major political upheaval or natural disaster in the home country requiring emergency travel and this has impacted on your studies; or A traumatic experience (supported by police or psychologists reports), such as: involvement in, or witnessing of a serious accident; or witnessing or being the victim of a serious crime. 2.6 Overdue Assessments Your assessment is overdue when it is not submitted by the due date or agreed extension date. For each day a graded assessment is overdue, 10% of the maximum mark may be deducted and will be recorded on the Assessment Record Sheet as an overdue assessment. An overdue assessment submitted beyond the extension period of one week or a newly agreed extension period, automatically receives a grading of Incomplete or Not Yet. 2.7 Marking policy The emphasis in marking students work is on the processes you use to develop and complete the assessment, the quality of ideas and how you communicate them. 036 /

Assessment Grading Criteria Higher Education Courses All higher education units of study are graded according to the following criteria and grading scales: High Distinction ( HD ) 85 100 High Distinction is awarded for work of outstanding quality in achieving all learning outcomes together with outstanding integration and understanding of theory and application of skills. Evidence of in depth research, reading, analysis, original and creative thought is demonstrated. A consistent academic referencing system is used and sources are appropriately acknowledged. Distinction ( D ) 75 84 Distinction is awarded for work of superior quality in achieving all learning outcomes and a superior integration and understanding of theory and application of skills. Evidence of in depth research, reading, analysis and evaluation is demonstrated. A consistent academic referencing system is used and sources are appropriately acknowledged. Credit ( C ) 65 74 Credit is awarded for work showing a more than satisfactory achievement of all learning outcomes and a more than adequate understanding of theory and application of skills. A consistent academic referencing system is used and sources are appropriately acknowledged. Pass ( P ) 50 64 Pass is awarded for work showing a satisfactory achievement of all learning outcomes and an adequate understanding of theory and application of skills. A consistent academic referencing system is used and sources are appropriately acknowledged. Fail ( F ) 49 or less The grade will be awarded if a student is unable to demonstrate satisfactory academic performance in the subject or has failed to complete required assessment points in accordance with the subjects required assessment points. 037 /

Think Section B / Policies > General Information Conceded Pass ( CP ) 45 49 Conceded Passes are only awarded if the result is the final outstanding unit before a student is eligible to graduate. The student must show the potential to satisfy the achievement of course learning outcomes and an understanding of theory and skill application. Incomplete ( I ) Incomplete refers to a variety of circumstances that are currently affecting the recording of marks against the specified assessment criteria in a unit of study/competency. Withdrawn Failed ( WDF ) Withdrawn Failed refers to the withdrawal of the student from a unit/ subject of study or an entire course after the census date. Withdrawn Not Failed ( WDNF ) Withdrawn Not Failed refers to the withdrawal of the student from a unit/ subject of study or an entire course before the census date. Course Credit ( CC ) Course Credit relates to the credit or exemption received by a student in a unit of study/competency through recognition of an individual s formal and informal prior learning. 038 /

Think Section B / Policies > General Information Assessment Grading Criteria Vocational Education Courses Assessments for all vocational programs are according to the rules outlined in each Training Package and accredited course units. Each unit of study is allocated a result as follows: Competent ( C ) Competent is awarded to student who has achieved all of the learning outcomes specified for that unit/module to the specified standard. Not Yet Competent ( NYC ) Not Yet Competent is awarded to student who failed to achieve all of the learning outcomes specified for that unit/ module to the specified standard. If grading for units of study is utilised by the College, then this must be provided on a separate resulting sheet, and not appear on the official transcript of the student. 2.8 Subject results The final result achieved in a subject is based on the accumulated assessment results and determines whether you have passed or not. If you pass only one assessment in a subject with more than one assessment, you fail the subject. In order to pass, you will be required to repeat the subject at the next available opportunity. Some subjects may be offered and timetabled that are not assessed. These subjects do not appear on student transcripts. Students in vocational courses Students in vocational courses may receive two transcripts. One lists all subjects and results. The second transcript lists the units of competency required as part of a nationally recognised qualification (if applicable). 039 /

2.9 Academic progression We value the diverse background of our students and provide a range of services to help you achieve your full academic potential. We are also obliged to monitor academic standards by maintaining and insisting on appropriate levels of academic achievement. We monitor and assess your progress, and provide academic skilling and personal support services when necessary. The College must comply with the Education Services for Overseas Students Act (ESOS) and its regulations. We follow the DEEWR DIAC Course Progress Policy and Procedure. DEEWR is the Australian Government s Department of Education, Employment and Workplace Relations, and DIAC is the Department of Immigration and Citizenship. The regulations require us to monitor the academic progress of overseas students and we are legally obliged to report overseas students who fail to comply with academic progress guidelines as per the National Code 2007. At the start of each study period we tell you what the course requires. We monitor your attendance and academic performance during each study period. Course progress is assessed and reviewed in the middle and at the end of every study period. Lecturers who are concerned a student is Academically at Risk may notify the Program Director or nominee at any time. We might meet with you to discuss your academic progression and: Counsel you on whether the course you are enrolled in is suitable, and offer any alternatives Discuss the possibility of reassessment for tasks in units or subjects previously failed, or demonstrate the necessary competency in areas where you had not been previously able to demonstrate competency in the case of vocational courses. Discuss and Identify possible intervention strategies, such as: R eferral to an Academic Advisor for language and academic support Additional English language training or assistance 040 /

Overseas students The Program Director or nominee will advise overseas students that unsatisfactory course progress in two consecutive study periods for a course could lead to the student being reported to the Department of Immigration and Citizenship (DIAC). Your student visa could be cancelled, depending on the outcome of any appeal process. If the Program Director or delegate decides the duration of your study needs to be extended, Think: Student Services is notified. See Academic Progression Policy and Procedure for more information. Academic skills training An enabling course Referral to Student Support Services Restructuring your study program (may include referral to the Deferral Policy and Procedure) We will send you a letter about the decision, and may ask you to see the Student Support Manager. The Program Director or nominee will then monitor you for the remainder of the study period. Assessment of Student Course Progression Your academic achievement is assessed by the Examination Committee at the end of each study period (see Examination Committee Terms of Reference). The Academic Board then recommends either: 1. Full Academic Progression to the next study period. 2. Conditional Academic Progression, which may include a recommendation that you: Repeat the failed unit of study Reassess or resubmit Require a supplementary assessment Be granted a conceded pass Issuing a student learning contract 041 /

Think Section B / Policies > General Information 3. Unsatisfactory Academic Progression, resulting in termination of enrolment if you: Made unsatisfactory progress in the same unit of study twice; or Failed to satisfy the Head of College (or delegated nominee) that you have conformed with the directions of the Examination Committee. If you do not make satisfactory course progress in two consecutive compulsory study periods, the Examination Committee Chair or nominee will advise you in a letter that you have 20 working days to lodge a complaint or appeal. See the complete Academic Grievance Policy and Procedure for grounds for appeals and possible outcomes. For a full copy of the policy please see the current Academic Progression Policy and Procedure at: www.think.edu.au/policiesandforms Overseas students If you are given a Conditional Academic Progression or Unsatisfactory Academic Progression, we will review the expected duration of your studies as stated on your Confirmation of Enrolment (CoE) (National Code, Standard 9.1) The College may only extend the duration of a student s study where it is clear that the student will not complete the course within the expected duration on the student s CoE as the result of compassionate or compelling circumstances. 2.10 Repeating the failed unit of study or subject The Examination Committee may require you to repeat a subject if you are unable to achieve a pass or be deemed competent in a subject. You then have to repeat all aspects of the subject including attending classes, participating in class and undertaking all assessments again, at an additional cost for the subject proportional to regular tuition fees in the coming study period. Any variation to a regular pattern of study is at the discretion of the Head of College (or delegated nominee). If you need to repeat more than one subject from a study period, the Examination Committee will decide what your pattern of study will be. The student may need to satisfactorily complete all units of study before commencing any new subjects. (Refer to the Course Progression Policy and Procedure). 042 /

Think Section B / Policies > General Information 2.11 Reassessment or Resubmission (Higher Education only) If you receive between 45 and 49 per cent for a task, then you may re-submit the assessment once only. You negotiate a timeframe for the re-submission of the assessment task with your assessor, note the re-submission date on the Assignment Cover Sheet, which you then sign. A successful re-submission or re assessment can only be awarded a Pass. This is only for higher education studies. 2.13 Conceded pass (Higher Education only) Conceded Passes are only awarded if it is your last unit before you are eligible to graduate. The Examination Committee may recommend a conceded pass in a subject if you fail by just a few percentage points, but pass all your other subjects you can only have one conceded pass. You must show the potential to satisfy the achievement of course learning outcomes, an understanding of theory and applied skill. This is only for higher education studies. 2.14 Attendance 2.12 Supplementary assessment (Higher Education only) If you receive between 40 and 44 per cent for a task, you may be awarded a supplementary assessment at the discretion of the Examination Committee. Again, a successful supplementary result is only ever awarded a Pass. This is only for higher education studies. Student attendance is recorded and monitored for each study period, including for any scheduled activities in the timetable. Unsatisfactory attendance may contribute to a student being deemed Academically at Risk. Attending all classes regularly is the academic standard for your enrolled course of study. Students are required to arrive to class on time. The lecturer will mark you absent if you arrive 15 minutes after the start of class, regardless of reason, and may make you wait for a suitable break before joining the class. 043 /

2.16 Student sick leave Classes should only be missed due to illness and extenuating personal circumstances. If your attendance falls to between 75 and 66 per cent of scheduled contact hours, you will be sent a courtesy notice which is recorded in your file. If you have more than five consecutive days absence without approval, you will be asked to meet with the Student Support Manager. If your attendance falls below 65 per cent of scheduled contact hours, you will receive a second courtesy notice, and will be required to meet with the relevant Head of College or delegated nominee. (Refer to Monitoring and Intervention Strategies for Students Academically at Risk in the Academic Progression Policy and Procedure.) For a full copy of the policy please see the current Attendance Monitoring Policy at: www.think.edu.au/policiesandforms 2.15 Class participation To satisfactorily complete a subject you need to demonstrate all its learning outcomes. Participating in class gives you the opportunity to demonstrate your learning through discussions, practical tasks, group activities, etc. You must arrive at class ready to work. This means bringing the required materials or equipment, resources or research, homework or ongoing assessment work, as well as the right attitude. If you arrive unprepared, the lecturer has the authority to instruct you to leave the classroom, and to mark you as absent. If you are ill, you should advise Think: Student Services as soon as possible. A doctor s certificate should be given to Student Services on the day of your return where available. Medical certificates do not alter your attendance figure but are placed on your student file. Overseas students Overseas students should keep the original doctor s certificates in case they are required by DIAC (Australian immigration). Supply a copy to Student Services. 2.17 Academic Integrity We embrace and value original thinking and creative execution. So any form of plagiarism or other type of academic misconduct may endanger your position at the College. Behaving with academic integrity means valuing honesty in learning and submitting assignments and exams that are all your own work (except for reference material acknowledged appropriately). Plagiarism refers to the deliberate or inadvertent use of someone else s intellectual property without proper acknowledgement. 044 /

Any borrowing, and its source, must be clearly indicated in your text, not just a reference list at the end. If you incorporate material from other sources to support your research or arguments, then the reference to these sources should be clear and unambiguous. Academic misconduct includes: Plagiarism, and failing to properly acknowledge sources Taking unauthorised material into exams Permitting others to copy answers in an examination or assessment Exchanging notes in an exam Inappropriately obtaining prior knowledge of an exam s contents Downloading material from the internet into an assessment or using material purchased, acquired, or commissioned from sources that write assignments for payment Incorporating material that has been previously submitted for assessment, without so stating. If inclusion of previous work is warranted it should be referenced fully Penalties for plagiarism or other types of academic misconduct range from a verbal or written warning; surrendering unauthorised materials; downgraded marks; failure, or being deemed Not Yet Competent for item(s) of assessment; failure of a unit of study; to suspension or expulsion. Familiarise yourself with information on how to avoid plagiarism and what is good practice. (Refer to the Think: Colleges Academic Writing Guide). Overseas students Overseas students should keep the original doctor s certificates in case they are required by DIAC (Australian immigration). Supply a copy to Student Services. Presenting group work as an individual assignment it is your responsibility to: Indicate clearly if you quote or paraphrase from someone, even an unpublished source Acknowledge the source of any illustrations, photographs, maps or statistics you use Reference web based materials as you would any other source material Sign a declaration that the work submitted is all your own on your Assignment Cover Sheet Include a statement about the way in the submission was written and by whom when presenting a group work. All members of the group should sign the Group Assignment Cover Sheet. (Cover sheets can be obtained from your lecturer or Student Services) 045 /

Think Section B / Policies > General Information 2.18 Academic grievance Feedback from students about academic services and courses is encouraged and is not normally viewed as a grievance, unless specific action is requested. In some cases, however, students may feel that they have experienced unreasonable treatment, disadvantage or distress, which they wish to complain about. An academic grievance is a complaint about assessment, student academic progress, course content, the quality of course delivery or academic achievement. (or delegated nominee) within five business days, outlining the process, timeframes, rights of appeal and any action required. The Head of College or nominee will investigate and provide a written decision to you. Any appeals must be made in writing to the Group Academic Director (or delegated nominee) within 20 working days of being informed of the original decision. You must maintain attendance during the academic grievance process. For a full copy of the policy please see the current Academic Grievance Policy and Procedure at: www.think.edu.au/policiesandforms The first step to resolve the problem is by talking directly with the person concerned or seeking the assistance of a Program Director (or delegated nominee) or College Counsellor. If the grievance is not resolved informally, you have the right to submit a Formal Academic Grievance Form to Think: Student Services. You (or your legal guardian) are the only person who can lodge a grievance. There is no cost for this process. You will receive a written notice from the Head of College Overseas students Overseas students should be aware that suspension or expulsion may affect their student visa. (Refer to Suspension and Expulsion Policy and Procedure for details.) For a full copy of the policy please see the current Academic Misconduct Policy and Procedure at: www.think.edu.au/policiesandforms 046 /

03 / 3. General Policies and Procedures 3.2 Enrolment and Continuing All forms referred to in this section are available at Think: Student Services or online at www.think.edu.au/ policiesandforms 3.1 Change of address Tell Think: Student Services within seven days if there is any change to your contact details, including home address, email or telephone number. You must complete the Re enrolment process at the beginning of each study period. Fee statements are issued four weeks before the due date of a payment and must be paid according to your payment plan. Your enrolment may be suspended or cancelled if fees are not paid. Contact Think: Student Services with any questions on payment plans or to make payments. Inactive students may have their enrolment cancelled as part of the Admissions and Enrolment Policy and Procedure. For a full copy of the policy please see the current Adissions and Enrolment POlicy and Procedure at: www.think.edu.au/policiesandforms Overseas students Overseas students Immigration laws require that you update the College with any changes to your contact details with 7 days of a change. Overseas students Overseas students may be reported to DEEWR for non payment of fees, which may affect their visa. Cancellation of your enrolment may affect your visa. Think: Student Services must notify the government within 14 days of a student s enrolment being temporarily suspended or cancelled. 3.3 Course Transfer (within Think: Colleges) If you wish to transfer from one course of study to another within Think: Colleges, you must: Satisfy the entry requirements for the course you are applying for (Refer to Admissions and Enrolment Policy and Procedure). Submit a Change/Defer/Withdraw form and cover letter, detailing why you wish to transfer. You should apply for course transfer after no more than 10 per cent of the initial study period has elapsed, remember to include all relevant supporting documents. Forms are available from Think: Student Services or online at www.think.edu.au/policiesandforms. Completed applications and supporting documents should be submitted to Think: Student Services. 047 /

3.4 Deferment Applications are considered by the Head of College (or delegated nominee) in consultation with staff as needed and you may be interviewed. Approval will depend on places being available. Course Credit for units already completed will be granted according to the Granting of Course Credit Policy and Procedure. You will be notified of the outcome within 2 working days after submitting your request to Think: Student Services. If successful, you will receive a new Letter of Offer, Written Agreement, and Tax Invoice which you need to sign and return to Think: Student Services. Any difference in fees will be indicated and overseas students will have their records updated with the relevant government agencies. If unsuccessful, you will be told that your request is rejected including the reasons for the rejection. You can appeal the decision in writing, according to the Academic Grievance Policy and Procedure. For a full copy of the policy please see the current Course Transfer Policy and Procedure at: www.think.edu.au/policiesandforms If you wish to defer from a course or unit of study you must complete a Change/Defer/ Withdraw form available from Think: Student Services and return the completed form to Think: Student Services. You must also meet with the relevant Head of College (or delegated nominee). Application decisions by the Head of College or delegate are based on criteria listed in the Deferral Policy and Procedure. Deferral is granted for a maximum of 12 months, whether you are full time or part-time. (Refer to the Refund Policy and Procedure for details on any refund that may be due.) Forms are available from Think: Student Services or online at www.think.edu.au/policiesandforms. All applications must include any relevant written or supporting documents. Overseas students: Overseas students should be aware that defeering enrolment may affect their student visa. Overseas students The ESOS Act and National Code 2007 states that deferral or temporary suspension of studies during a course, including leave of absence, may only be done through a formal agreement in certain limited circumstances including consideration under compassionate or compelling circumstances (refer to Deferral Policy and Procedure for a list of compassionate or compelling circumstances). 048 /

3.5 Withdrawal To withdraw from a course or unit, you must complete a Change/Defer/Withdraw Form and return the completed form to Think: Student Services. Forms are available from Think: Student Services or online at www.think.edu. au/policiesandforms. All applications must include any relevant written or supporting documents. You may also need to meet with the Head of College or nominee. Overseas Students Under the National Code 2007, an overseas student wishing to withdraw and transfer to another education provider before completing at least six months of their principal course of study with one of the Think: Colleges. May be granted before completing a letter of release. Letters of release are provided free of charge. The Head of College (or delegated nominee) decides whether to approve or reject the application. You may be advised how the transfer affects your study options and counselled if you are seeking transfer because of unsatisfactory academic progress or attendance. You may also be counselled on your obligations to pay outstanding course fees and/or other financial concerns. Any refunds are processed according to the Refund Policy and Procedure. If your withdrawal application is rejected then you may appeal the decision within 20 working days (refer to appeal section under the Non Academic Grievance Policy and Procedure). 049 /

Think Section B / Policies > General Information A letter of release will not be granted if You are receiving assistance through the Academic Progression Policy and Procedure; or You provide insufficient evidence of special/exceptional circumstances; or You decide you are no longer interested in the course of study; or You are avoiding being reported to DIAC for breaching a student visa related condition; or You received errors of career and/or course advice from an Education Agent; or You have work related issues impacting on your ability to attend class; or If withdrawal is approved, you need to contact DIAC to discuss any changes to your visa. Overseas students should be aware that cancelling enrolment may affect their student visa. For further information, including for overseas students who have not completed six months of their principal course or overseas students under 18 years old, refer to the Withdrawal Policy and Procedure at: www.think.edu.au/policiesandforms You are living a significant distance away from campus, and have travel difficulties; or Have other factors that may be considered to your detriment (see the full Withdrawal Policy and Procedure for details). The Head of College (or delegated nominee may consider and reject additional special circumstances on a case by case basis to include factors related to academic progression, course suitability, student welfare, or future education/ career opportunities. 050 /

Think Section B / Policies > General Information 3.6 Suspension and expulsion 3.7 General misconduct We have a desire and a responsibility to provide a safe learning environment for students and staff, and to foster excellence in behaviour and academic performance. Students may be suspended or expelled from a course or unit of study if guidelines about what constitutes misconduct, unacceptable behaviour, or poor academic progress are not followed. The Head of College or nominee may suspend a student or recommend expulsion as part of the Academic Progression Policy and Procedure, Academic Integrity Policy and Procedure, or the General Misconduct Policy and Procedure. Overseas students Suspension or expulsion may affect your student visa. Think: Student Services must notify the government within 14 days of a student s enrolment being temporarily suspended or cancelled. For a full copy of the policy please see the current Suspension and Expulsion Policy and Procedure at: www.think.edu.au/policiesandforms We promote a cooperative learning environment free of harassment and discrimination. Alleged misconduct cases are handled swiftly and fairly according to our General Misconduct Procedure, with students having recourse to an appeal process. We reserve the right to involve law enforcement agencies for matters of serious misconduct such as assault, drug use, theft or property damage. Misconduct is student behaviour that intentionally disrupts or interferes with the educational, administrative and/or operational activities of the College, its staff or students, for example: Stealing, damaging, destroying or impairing access to College equipment or facilities, including library holdings, willul damage of College property Using College facilities in ways that are harmful, detrimental to others, or illegal Acting in a manner that causes others to be fearful of their safety 051 /

Wilfully disrupting a class, meeting or official College activity, on or off campus Inappropriate professional behaviour (including student to student/staff/client. Breaching any other rule or relevant legislation as it applies to student conduct Discrimination refers to a situation where someone feels they are discriminated against and treated less favourably than another. State or Federal anti discrimination laws forbid certain discriminatory conduct on a number of grounds (such as sex, race, and disability) and in a number of areas (such as employment, education and the provision of services). Less favourable treatment may constitute unlawful discrimination under these laws. Harassment includes, but is not limited to: Pressure or demands for dates or sexual favours; Unnecessary familiarity e.g. deliberately brushing against a person or constantly staring at a person; Unwanted physical contact such as touching or fondling; Offensive sexual gestures; Unwelcome comments or questions about a person s sex life; Display or circulation of sexual material, including magazines, posters or pictures and messages; Sexual assault Verbal abuse or comments that put down or stereotype people because of their race, sexuality, pregnancy, disability, etc; Jokes based on race, sexuality, pregnancy, disability, etc; Mimicking someone s accent, or the habits of someone with a disability; Offensive gestures based on race, sexuality, pregnancy, disability, etc; Ignoring or isolating a person or group because of their race, sexuality, pregnancy, disability, etc; or Display or circulation of racist or other offensive material Sexual jokes or innuendo; Offensive telephone calls, e mails and SMS messaging 052 /

During all stages of the general misconduct procedure, the College will take all reasonable steps to ensure that students and/or staff involved will not be victimised or discriminated against. The reasons and full explanation in writing for decisions and actions taken will be provided to both the complainant and/or respondent at every stage, if requested. There is no cost to the complainant. Students are encouraged initially to attempt to resolve the grievance informally in the following ways: Talk directly with the person concerned to resolve the problem Seek the assistance of the Student Support Manager, Program Director, Division Manager, supervisor, or trusted colleague If the issue remains unresolved or if an informal discussion is not appropriate, submit a Non Academic Grievance form to Think: Student Services according to the Non Academic Grievance Policy and Procedure. Penalties range from a verbal warning; surrendering unauthorised material; formal warning, with the warning recorded on the student s file; a learning contract; regular reporting to the Head of College or nominee; to suspension or expulsion. For a full copy of the policy please see the current General Misconduct Policy and Procedure at: www.think.edu.au/policiesandforms 3.8 Non academic grievance Non academic grievance includes complaints about operational, administrative, discrimination or harassment issues and are processed through the Non Academic Grievance Policy and Procedure. Examples include sexual harassment, racial or sexual discrimination, physical or verbal abuse. This policy also extends to complaints about breaches of personal information by the College, including information obtained by the College for the purposes of FEE HELP/VET-FEE HELP Assistance and repayment of HELP loans. Any student may use this policy and procedure to formalise their grievance, and for a period of up to 12 months after ceasing enrolment. We will take all steps to ensure that the complainant and the respondent will not be victimised or discriminated against during the non academic grievance procedure. An explanation in writing for decisions and actions taken at any stage of the process will be provided if so requested by the complainant or the respondent. 053 /

Think Section B / Policies > General Information Feedback about courses, staff, and services is encouraged and would not normally be viewed as a grievance, unless specific action is requested. In some cases, however, students may feel that they have experienced unreasonable treatment, disadvantage or distress, which they wish to complain about. The first step to resolving the problem is by talking directly with the person concerned or seeking the assistance of the Student Support Manager or a Program Director. If the grievance is not resolved informally, you can submit a Formal Non academic Grievance form to Think: Student Services. Formal Non academic Grievance forms are available at Think: Student Services and online at www. think.edu.au/policiesandforms. The grievance will be forwarded to the relevant Head of College (or delegated nominee) for review. There is no cost for this process. Any appeals must be made in writing to the Group Academic Director (or delegated nominee) within 20 working days of being informed of the original decision. You must maintain attendance during the academic grievance process. For a full copy of the policy please see the current Non Academic Grievance Policy and Procedure at: www.think.edu.au/policiesandforms 3.9 Privacy, personal information We treat the privacy of our students, clients and employees very seriously as a matter of respect for each person s fundamental right to privacy of their personal information. Complaints regarding a privacy matter will be handled in accordance with the College s Non Academic Grievance Policy and Procedure. Personal information will not be collected unless it is relevant for a purpose directly related to a function or activity of the college and only by lawful means. 054 /

Think Section B / Policies > General Information 3.10 Disclosure of information You have the right to inspect your own personal information held by your College, free of charge. Copies of your personal information may be obtained for a nominal fee. Disclosure to a third party is only granted after receiving written permission. To access personal information, a Request to Access Personal Information form needs to be completed and submitted to Think: Student Services. If a record is found to be inaccurate, a correction will be made. If you ask that a record be amended because it is inaccurate, but the record is then found to be accurate, the details of the amendment request are noted on the record. You must advise the College of your current residential address and telephone number. It is extremely important that you advise us of any subsequent changes to your residential address within seven days of the change. It is your responsibility to ensure that you always update your address details so that you receive important information about your course, payment of fees, or other matters. The information you provide to the College is personal information as defined by the Privacy and Personal Information Protection Act 1998. Information is collected for the purpose of processing your registration application or enquiry, keeping you informed of upcoming events and assisting us in improving our educational service. It includes but is not limited to your personal contact details, course enrolment details and changes, and the circumstances of any suspected breach by a student of a student visa condition. For a full copy of the policy please see the current Privacy Policy and Procedure at: www.think.edu.au/policiesandforms Overseas students Upon arriving in Australia, students are required to advise the College of their residential address, email and phone number. You must tell us within seven days if they change. Under section 20 of the ESOS Act, we are obliged to serve a notice at your last known address if you breach a student visa condition because of attendance or academic performance. The College may need to send you other information about your visa or other details related to being an international stundent in Australia so make sure your contact details are always correct. 055 /

We may be required to provide personal information to external organisations including the Australian Government and designated authorities as required by law or to provide specific services. This may include but is not limited to, sharing information with the Department of Immigration and Citizenship (DIAC); Department of Education, Employment and Workplace Relations (DEEWR); Australian Council for Private Education and Training (ACPET); the Tuition Assurance Scheme, ESOS Assurance Fund Manager, state and national regulatory bodies including ASQA, DETA (QLD), VRQA (VIC), AUQA and NEAS; and with College representatives/agents in order to service the needs of overseas students. We also disclose information if it is reasonably believed to be necessary to prevent or lessen a serious threat to the life or health of any person. Health related information provided to the College during a consultation with a practitioner or student practitioner may be accessed by College staff, practitioners or student practitioners in order to provide further services. Personal information will not be disclosed to a third party, other than as described above, without the written consent of the individual concerned. Occasionally industry partners, including potential employers, ask us for information about our students. We reserve the right to make recommendations based on a student s attitude, ability and attendance and will always discuss the matter with the student before releasing any information. For a full copy of the policy please see the current Privacy Policy and Procedure at: www.think.edu.au/policiesandforms 056 /

Think Section B / Policies > General Information 3.11 Student surveys We routinely survey relevant people to measure their satisfaction with our services, including learning and teaching and student support. We also conduct an employer survey and staff satisfaction surveys. Our Stakeholder Survey Policy and Procedure includes: 1. Student Satisfaction Survey (SSS). Conducted two times a year to measure the overall student experience with teaching and learning and supoprt services at Think: Colleges. All surveys are conducted, analysed and reported by the Academic Services Division and every College helps with student surveys in the classroom. The results are forwarded to the Quality Committee for action. We provide a summary of survey results and planned improvements as part of our Quality Assurance and Continuous Improvement Policy and Procedure. 2. Student Evaluation of Subject & Lecturer (SESL). Conducted every time a subject is offered to measure student satisfaction of subject and lecturer. Other student surveys may be conducted when College or government organisation request additional feedback from you. 057 /

04 / 4. Fees and refunds Payment of fees Fees must be paid according to your payment schedule and the Admissions and Enrolment Policy and Procedure. 4.1 Refund Policy and Procedure You may decide to change, defer, or withdraw your enrolment in a course or in individual units of study at any time. Students seeking a refund apply to Think: Student Services, including a completed Change/Defer/ Withdraw form and any supporting documents. Your application will be reviewed and you may be interviewed before your application is approved, rejected, or a payment is processed. Full or partial refunds are granted based on your status (domestic or overseas), your payment plan, the timing of the request, and other criteria, according to the guidelines outlined in the current Refund Policy and Procedure. transferred to the new course, after your written authorisation is received. All other refund payments will be issued to the person or organisation that initially paid the fees. Any fees received from education agents will be returned directly to the student. If the student refund application is rejected you may appeal the decision within 20 working days after notification. (Refer to appeal section under the Non Academic Grievance Policy and Procedure). Where the College needs to cancel a course, each student affected will be notified in writing and may decide to transfer to another course or receive a refund. See the current Refund Policy and Procedure at: www.think.edu.au/policiesandforms If approved, we cancel your enrolment and refund tuition fees in accordance with this policy. If you transfer to another course offered by a Think: Education Group College or partner institution you may have the refund 058 /

Think Section B / Policies > General Information 5. FEE HELP and VET FEE HELP Information The Department of Education, Employment and Workplace Relations (DEEWR) has approved Think: Colleges Pty Ltd as a Higher Education Provider and VET Provider able to offer a Government-initiated FEE HELP and VET FEE HELP loan for eligible fee paying students. In compliance with Higher Education Support Act (HESA) 2003, FEE HELP and VET FEE HELP guidelines, this section of the Student Handbook provides further policy information. Please note that this section does not apply to International Students. 5.1 What is FEE HELP and VET FEE HELP? FEE HELP or VET FEE HELP is a loan given to eligible fee-paying students to help pay part or all of their tuition fees. FEE HELP or VET FEE HELP does not cover textbooks and other items required to undertake the course, such as equipment kits. FEE HELP or VET FEE HELP also does not cover any penalty fees applied by Think: Colleges. In 2011 the FEE-HELP loan fee have increased to 25% for undergraduate units of study with census dates on or after 1 January 2011 and the VET FEE HELP loan fee remain at 20%. No loan fee applies to FEE HELP loans for postgraduate courses of study. The FEE HELP or VET FEE HELP loan limit does not include the loan fee. For more information visit: FEE HELP: www.goingtouni.gov.au VET FEE HELP: www.deewr.gov.au/vetfeehelp 059 /

05 / The FEE HELP and VET FEE HELP loan limit is the maximum amount of loan which you may use to pay the tuition fees over a life time. The FEE HELP and VET FEE HELP loan limit is indexed annually. The Commonwealth Government pays the amount of the loan directly to Think: Colleges. Your eligibility for FEE HELP or VET FEE HELP is not affected by your income and assets. However, once your income is above the minimum repayment threshold you will have to commence repayments of your FEE HELP or VET VEE HELP debt through the tax system. The current threshold and loan limit is published on: FEE HELP: http://www.goingtouni.gov.au/ VET FEE HELP: www.deewr.gov.au/vetfeehelp To find out more about FEE HELP and VET FEE HELP at Think: Colleges visit THINK FEE HELP and VET FEE HELP website at http://www.think.edu.au or call us on (02) 9955 1122 or email us at info@think.edu.au VET FEE HELP/FEE HELP students Information is collected to help assess entitlement to Commonwealth assistance under the Higher Education Support Act 2003, and for allocation of Commonwealth Higher Education Student Support numbers (CHESSN). We disclose this information to DEEWR for the above purposes, who will store the information securely in the Higher Education Information Management System. DEEWR may disclose the information to the Australian Taxation Office (ATO), and Think: Colleges will not disclose the information without a student s consent unless required or authorised by law. 060 /

06 / 5.2 Tuition Fees, Census Dates and Statement of Tuition Assurance To find out more about FEE HELP and VET FEE HELP unit of study tuition fees, census dates, additional fees and Statement of Tuition Assurance visit our website at: FEE HELP http://www.think.edu.au/about-think/think-quality/fee-help VET FEE HELP http://www.think.edu.au/about-think/think-quality/vet-fee-help 061 /

Think Section B / Policies > General Information 5.3 Re crediting a FEE HELP Balance You can apply to have your FEE HELP re-credited and your FEE HELP debt removed for a unit of study only if you: Withdraw your enrolment in a unit of study after the census date due to special circumstances, or Have not completed the requirements for a unit of study due to special circumstances If your FEE-HELP for a unit of study is re-credited, any FEE-HELP debt you have incurred for that unit will also be removed. 6. Graduation, Transcripts, and Statements of Attainment We issue Australian Qualifications Framework (AQF) qualifications and statements of attainment after you have met all course requirements. Before they can be issued, you will be required to pay any outstanding fees. You cannot attend your graduation ceremony until outstanding fees are finalised. Testamurs and Statements of Attainment are issued within four weeks of you completing your course. They can be given to you in person or posted to your postal address. For a full copy of the policy and form please see the current Student Review Policy and Procedure for Re-crediting a FEE HELP Balance and Special Circumstances Form Domestic Students FEE HELP Courses at: www.think.edu.au/policiesandforms 062 /

Think Section B / Policies > General Information 6.1 Graduation We hold Graduate Cermonies for elible students. These are great opportunities to celebrate your academic achievement with family and friends. To attend a Graduate Exhibition you will need to have successfully completed all course requirements and have paid all outstanding fees. You will need to complete a Graduation Registration form and return to Student Services by the due date. Contact Student Services for more information. For a full copy of the policy please see the current Issuing Award and Statement of Attainment Policy and Procedure at: www.think.edu.au/policiesandforms 063 /

6.2 Statements of Attainment (VET) 6.3 Testamur, Statement of Attainment (VET), and Transcript Replacement Fees Even if you withdraw from a vocational course without fulfilling the full requirements or are defined as an Inactive Student, you can apply for a Statement of Attainment by submitting a Request for Testamur formto Student Services. A Statement of Attainment is issued in recognition of completed competencies from a training package, or units of study from an accredited course. It lists the competencies or modules completed and the AQF qualification partially completed, with the title of the training package or accredited course from which these were drawn. For a full copy of the policy please see the current Issuing Awards and Statements of Attainment Policy and Procedure at: www.think.edu.au/policiesandforms Grade transcripts, testamurs, and Statements of Attainment are legal documents presented to individual students by the College. You should make certain that they are kept safe at all times. Replacement grade transcripts and statements of attainment cost $15, while replacement testamurs cost $55 (prices in Australian dollars). Payment must be made before any transcripts, testamurs, or Statements of Attainment are processed and take approximately one week for processing. Submit the Request for Testamur form with the appropriate fee to Student Services. Forms are available online at www.think.edu.au/policiesandforms or from Student Services. 064 /

01 02 / 1. General policies and procedures Class/lunch breaks Classes are generally held based on 2 or 4 hour lessons, with 5-10 minutes break every hour. 1.2 Timeframes for marking and providing feedback to students The timeframe between receiving assessments from Student Services to returning the marked papers and tabulated results should not exceed 14 calendar days. 2. Grooming Standards ACNT & ANCB pride themselves on the professional reputation and it is expected that students of this College attend classes suitably attired. ACNT & ANCB requires students to maintain very high levels of personal hygiene, dress, and grooming in keeping with the expectations of the industry standard. As a student at ACNT & ANCB, you must remember at all times that you are an ambassador for the College. This is extremely important when you are working in the Clinic, which is a showcase for ACNT & ANCB students. A student is required to wear appropriate footwear and clothing to all lectures as outlined in this handbook. Where uniforms are required / supplied students must wear them as directed by the college during, classes and or clinic practices. 065 /

Think Section C / Procedures > Standards > Facilities 2.1 Personal Hygiene 2.3 Clinic dress code Personal hygiene is to be of the highest standard at all times. 2.2 Dress Code for ANCB Classes Long hair must be tied up in a neat manner Fingernails must be kept short, and well groomed Clothing must be well laundered and pressed at all times Long pants Flat, enclosed rubber-soled shoes at all times Personal hygiene is to be of the highest standard at all times, special attention to be paid to body odour, breath and strong smelling fragrances Full uniform to be worn at all times Student must be appropriately dressed for clinic (this includes all external clinics as well, except otherwise instructed). All clinic students must abide by the following: Only discreet jewellery or visible body piercing except discreet stud earring, wedding bands and a watch. Long hair must be tied up in a neat manner Fingernails must be kept short and well groomed Clothing must be well laundered and pressed at all times Full uniform required Long pants Flat, enclosed rubber-soled shoes at all times Personal hygiene is to be of the highest standard at all times, special attention to be paid to body odour, breath and strong smelling fragrances 066 /

Think Section C / Procedures > Standards > Facilities 2.4 All Manual Therapies, Spa Clinic, Beauty Clinic College Uniform (ACNT or ANCB) ACNT or ANCB tunic polo shirt, black pants, and flat, closed in black rubber-soled shoes. Uniforms must be well laundered and pressed at all times. Long hair must be tied up in a compact manner Fingernails must be kept short and well groomed 3. Textbooks ACNT & ANCB uses a wide range of textbooks to support the study and teaching experience for both students and lecturers. These books may be a compulsory part of the course/module or recommended reading. For more information and recommended and compulsory textbook lists, please contact Nourish Bookshop in Surry Hills or the Program Director in Brisbane. You can also download copies of the various textbook lists from the online learning portal. Clothing must be well laundered and pressed at all times Flat, enclosed rubber-soled shoes at all times Personal hygiene is to be of the highest standard at all times, special attention to be paid to body odour, breath and strong smelling fragrances All students who are not appropriately attired, may not be permitted to attend a lecture or clinic. 067 /

03 / 3.1 General conduct during practical demonstrations and in Clinic All practical demonstrations/treatments on students/ clients are based on the same underlying principle: Introduce yourself Explain the procedure Ask permission to conduct the procedure Conduct procedure after permission has been granted If appropriate, preamble procedure about to be applied This procedure is to be implemented without exception. Failure to do so may constitute a breach of Student / Lecturer / Staff Policies and Procedures and even relevant legislation. 3.2 Use of towels in lectures The following rules will apply to any student who uses towels within his/her course: Towels are used as a part of the student s practical requirements and therefore they must be brought to every lecture, clean and without stains. Students are not permitted to participate in a practical class without bringing at least two clean towels to class. Each student should ensure that he/she does not leave their towels in class at the completion of the lecture. The College will not be responsible for issuing towels to a student who forgets to bring their towels to a lecture. 068 /

04 05 / 3.3 Academic achievement annual prizes and awards 4.1 Pre requisites ACNT & ANCB are able to offer the following prizes thanks to the generosity and support from leading natural and beauty therapy suppliers and associations: Top Overall Graduate of the Year Top Manual Therapy Graduate of the Year Top Beauty Therapy Graduate of the Year ACNT & ANCB operate a number of clinics that offer students the opportunity for practical experience. Before starting work at a clinic, students must first successfully complete a Senior First Aid Certificate. Your clinic hours will be timetabled into your qualification when appropriate. Top Naturopathy Graduate of the Year Top Nutrition Graduate of the Year Top Fitness and Sport Graduate of the Year All Clinics require current First Aid Certification For more details; see the relevant clinic module outline or your program director. Prizes are awarded dependant on academic merit, and are subject to results, and class numbers. Not all prizes may be offered every year. 4. ACNT & ANCB Clinic The clinic training is the pinnacle of your training. It is there where you will be able to apply your theoretical and practical skills on real patients, in a real clinic environment. This means you are expected to act and conduct yourselves like a future practitioner. For more details on how the clinic is structure and organised, please conduct the Clinic Handbook. 069 /

Think Section C / Procedures > Standards > Facilities 5. College facilities ACNT & ANCB have facilities to deliver theory and practical training which consist of classrooms, a resource centre, a clinic and much more. Classrooms seat between 20 and 72 students and practice rooms between 16 and 30 students. 5.1 Classrooms ACNT & ANCB classrooms cater to the array of modes of study that we teach. All of them include whiteboard, overhead projector and projector screen, ample seating and space for lecturer based, and practical lessons. Wireless internet access and air conditioning. We have rooms that are facilitated to cater for beauty, massage, and spa classes. Beauty classes Beauty equipment includes steamers, mag lamps, wood lamps, and multi function facial apparatus, e.g. galvanic, high frequency, suction and spray and microdermabrasion machinary. Classes also have an array of body equipment including faradic, body galvanic and floor standing G5. Massage classes Larger classrooms, fitted out with massage tables accommodate up to 30 students in a practical class, and some cater for both practical and lecture based classes. Most classrooms also have large illustration wall hangings of both human skeletal, and muscular systems, complete full size skeletons, and ample examples of spinal and other body skeletal systems on hand. Spa classes Hydrotone Thermal series capsule. It eliminates the need for multiple pieces of hydrotherapy equipment. It combines a hydrotherapy tub, capsule containing vichy shower heads, wet table, steam, aromatherapy, colour light therapy and hand-held hydrojet (scotch hose) for hydro massage. The spa training room is stocked with the latest products and equipment such as scrubs, muds, clays, seaweeds, stone therapy sets and moisturizers. Eastern therapies such as Shirodhara and Indian head massage are also part of the spa training syllabus 070 /

Think Section C / Procedures > Standards > Facilities 5.2 Clinics 5.4 Common Areas Students who are enrolled in any of the professional courses are required to complete a number of clinical hours at ACNT & ANCB Student Clinic. For details, see the separate section in this handbook. Common areas are provided at the campus for students comfort with facilities including microwaves, refrigerators, student notice boards, lounges, chairs and tables. Students of ACNT& ANCB are welcome to eat and drink in these areas, undertake some quiet study or find an area to relax between classes. 5.3 Spa Therapy Training Facility 5.5 Dispensary ACNT & ANCB s glamorous modern facility was designed to operate in the same manner as found in the world s most exclusive resorts and spas and includes a hydrotherapy tub. ACNT & ANCB s spa training facility is unusual for the spa industry in Australia, a day spa within a classroom. The spa training room is outfitted with modern equipment, premium fittings, Italian floor and wall tiles and is enclosed in floor to ceiling glass. ACNT & ANCB s Student Clinic has a well equipped dispensary which includes herbal fluid extracts, homoeopathic remedies, Bach Flowers and Australian Bush Flower essences. Students may use this dispensary under the guidance of the clinic supervisors. A number of practitioner only ranges of vitamins are available at a reduced rate for the benefit of students and patients. 5.6 Nourish Bookstore and Café (Surry Hills campus only) Nourish ACNT & ANCB Café and Bookstore located on level one of the Surry Hills campus is a great place to meet friends or take a break in bright, comfortable, aroma filled surroundings. Nourish stocks a wide range of natural therapies and beauty therapy books and products, including vitamin and mineral supplements, essential oils, massage oils and balms, beauty therapy products, ACNT merchandise and lots of gift ideas. 071 /

06 / 6. Suppliers and businesses Nourish also offers a wide range of hot and cold food including organic salads, sandwiches, muffins, and snack bars for the health conscious. Indulge in a nourishing mean or snack before classes or after work with Nourish s extended hours. Nourish maintains textbook and course note lists for all courses at ACNT and value packs are available for many course requirements at a substantial discount. Visit Nourish on ACNT s website and purchase products online at http://www.acnt.edu.au/index.asp?template= general&page=nourish%20store. You may also contact Nourish by phone on (02) 9218 8844 or email at nourish@acnt.edu.au. Opening Hours (during Semester) ACNT & ANCB relies on support and supply from many businesses for the various consumables and equipment used to educate our students. Whilst not limited to the following, these companies have been an ongoing support to ACNT and it s students and operations for sometime: Dermalogica and the International Dermal Institute Sydney Essential Oil Company Gold s Gym Sydney Traditional Medicine Supplies ATMS NHAA Brauer Eagle Pharmaceuticals Firm N Fold Human Kinetics Publishing Australia Mediherb The above suppliers and businesses are listed only as a guide for students. The College is not responsible for the business practices of these organisations. If you experience difficulties with any of these suppliers, please discuss the matter with Think: Student Services. We recommend you tell the supplier that you re a student at ACNT. If you have your Student Card with you, you may be eligible for a student discount. Mon Thurs 8:00am 7:00pm Fri 8:00am 4:00pm Sat 8:30am 2:00pm 072 /

Think Section D / Campus Information > Services > Map 1. Brisbane campus Address and area map Colleges: CATC, APM, ACNT, ANCB, Billy Blue Think: Colleges Brisbane Campus is situated at Unit 2, 10 Costin Street in Fortitude Valley. The Campus is open Monday to Friday from 8am. Classes and seminars are also held during the evening and on weekends at the Brisbane Campus. Closing times will vary depending on the times classes are being conducted. Please check with the college reception as to the closing times. The map to the left is available from Google Maps (http://maps.google. com.au/maps) and the red marker (A) is the Brisbane Campus location. 073 /

01 / 1.1 Brisbane Campus Layout: Ground Floor: College Reception Student Services Administration Offices Lecturer s Room Lecture Rooms Level 1: Graphic Design Studio Interior Design Studio Computer Studio Resource Room Teachers Store Room Resource Centre Meeting Rooms Student Breakout Computer Lab Student Lounge 074 /

Think Section D / Campus Information > Services > Map 1.2 Student Identification Card 1.4 Public Transport You receive a Student Identification Card at enrolment which must be worn at all times in the college. You cannot sit examinations without a student card. It contains the student number you must use on all examination papers and other correspondence with the college. If your card is lost or stolen, you will have to pay for a replacement. You can also use your card to identify yourself to suppliers who offer discounts to our students. 1.3 Transport Concessions Fortitude Valley (formerly Brunswick Street) Train Station is a few minutes walk from the Campus. The rear entrance to the station is situated on Alfred Street. Detailed transportation maps and timetable information is available online at www.transinfo.qld.gov.au.com and phone support is available by calling 131230. The Student Card will display the Queensland Rail Logo if you are eligible for travel concessions. International and part time students are not eligible for transport concession unless you are under a government-recognised scholarship. You can buy reduced price cinema tickets if you show your college Student Identification Card or travel concession card, with student photo attached. 075 /

02 / 1.5 Parking 2.2 Counselling and advice to students Public parking is available on the streets surrounding the college. Please note that time restrictions as well as fees apply. Also, be aware that Parking Officers frequently patrol the area and illegally parked cars do get ticketed. Leaving class to put additional money into the parking meters is not allowed. 2. Student Services A range of personal, academic, and language support services are available free of charge for students enrolled in classes in Brisbane. 2.1 Academic and Language Support Academic and Language Support is available to all students and can help improve your written assignments and oral presentations. Academic and Language Support is provided by teachers on campus. Think: Colleges has a Student Support Department that assists with personal and welfare issues relating to your studies, including: Confidential, free counselling for personal problems and maintaining attendance. Referrals to outside services and agencies. Assistance with the grievance and appeals processes. If a student wishes to use these services an appointment can be made through Reception or by phoning the college on 07 3270 1000 or email thinkbuddy@brisbane.think.edu.au. 076 /

03 / 2.3 Student common areas 3. Career Services There are indoor and outdoor student common areas on the ground floor. These areas can only be accessed between 8am to 5.30pm Monday to Friday. Classes may be scheduled outside these hours. Students who are not in classes outside these hours may have access to the College during the semester. Administration will advise if this becomes the case. Please note that eating and drinking is not allowed in class rooms. There is a student kitchen facility including refrigerator, microwave, vending machines and Foxtel in the indoor common room. 2.4 Student Representative Council The Student Representative Council (SRC) is a council formed by students to get together and discuss current issues, develop student events, discuss ways to improve the Colleges and act as a voice for students and management alike. Student Services provides a variety of career support services to all students on the Brisbane Campus in addition to providing detailed services for some students who have work placements as a required part of their studies. Services include advice on course selection and career guidance. Please contact Think: Student Services for more information. 3.1 Resume and cover letter advice Get advice from Student Services about putting together a resume and cover letter. The Career Management booklet includes important tips and useful examples to follow. 077 /

Think Section D / Campus Information > Services > Map 3.2 Advice on finding part-time work while studying Student Services will help you research different career and job options and provide support to help you decide which areas to follow up. 3.3 Advice on finding a job after studies 3.4 Networking events Networking opportunities are advertised by our Student Services team. Look out for events and speakers on campus. 3.5 Alumni network Advice on finding a job after completing studies is available. CATC maintains an online Job search facility where employers regularly post vacant positions. Advice on finding a job after completing studies is available. Student Services helps graduates keep in contact with Think: Colleges. Each year an event is organised so you can network with former students ( alumni ), and other professionals. 4. Library Services Learning Resource Centre The Learning Resource Centre (LRC) is located on the Ground Floor in the main building. Students may utilise the LRC for study and research purposes. All workstations in the LRC have 240v power if you have a notebook computer. LRC facilities incorporate many references which students should find very valuable in their studies. The books kept in the LRC are reference books only, and students are not permitted to borrow them. Services and assistance are free of charge. 078 /

Think Section D / Campus Information > Services > Map 4.1 Catalogue 4.3 Copyright The college library catalogue is at http://bonza.unilinc. edu.au/billy (this address is bookmarked on all college student computers). If you click on UNILINC Catalogue at the top of the screen, you can search other libraries in the UNILINC network. For your own private study you are entitled to photocopy no more than 10 per cent (or one chapter, or one journal article from a journal) of any copyright-protected item, including books, journal articles, web pages, sound or video recordings. 4.2 Infotrac Databases 4.4 Other Libraries We subscribe to Infotrac databases which index journals and newspapers, many of which are available in full text online. Gale reference books are also found through specialised databases. The librarians in the Resource Centre can help you select the correct database. The address http://infotrac.galegroup.com/itweb/think is bookmarked on all campus student computers (use the password potter when accessing the database from home). Remember to use the navigation buttons within the system and not your internet browser buttons. The State Library is located at the Cultural Centre Southbank which is 3 train stations southbound (South Brisbane Train Station). If you re unclear about how to get there, please ask the staff in Administration or any of your lecturers. The State Library is an excellent source of research material and is free to join. Brisbane Square Library is located at 266 George Street Brisbane; you may become a member for free and use their extensive database collections to enhance your research. 079 /

04 / 4.5 Learning Resource Centre Code of Conduct When using the centre you must: Keep your voice down and turn your mobile to silent mode. Take telephone calls outside. Consume any food or drink before you enter. Take your rubbish with you and dispose of it in bins in the student common area. Plan your study, research, writing and printing of assignments: book the right computer. Book a meeting room for brainstorming or other group work. Only use the paper in the photocopier for printing and copying: there is used paper for note-taking at the enquiry desk. 080 /

05 / 5. Health and Safety Evacuation Procedure Please read the appropriate literature on the noticeboards and in classrooms regarding evacuation procedures. All stairs and passageways MUST remain clear at all times. In the event of an emergency, follow the procedures and remember that human safety is paramount. Please refer to the map below which shows the evacuation assembly area to be used in an emergency. Note the fire wardens may determine a different location if the designated evacuation location is deemed unsafe. Always follow the instructions of the fire wardens and members of the fire brigade. 081 /

Think Section D / Campus Information > Services > Map 5.1 Occupational Health & Safety (OH&S) 5.3 Bringing friends into the college We are committed to providing and maintaining a safe and healthy environment for staff, contractors, students and visitors. Report injuries or accidents to any Think: Colleges staff member and refer any OH&S concerns to the college administration. While general health and safety matters will be covered during orientation you need to read the OH&S Statement and the Emergency Evacuation Plan and Emergency Procedure found at the entrance to the college on Costin Street, and in the Student Common Room. While friends are welcome, they may not use college equipment, attend classes, or wait in student areas while you are in class. You need to tell Think: Student Services who your visitors are and how long they are staying. In the evening or on weekends, let a lecturer know. See the current Occupational Health and Safety Policy at: http://www.think.edu.au/policiesandforms. 5.2 First Aid Should you or anyone need medical help, contact the trained first aid staff whose names are listed on the college noticeboards. First aid kits are kept throughout the college: let administration staff know if you use any items or find any missing. Ring 000 for urgent medical matters or an ambulance. Triple zero (000) is Australia s free emergency hotline number. If asked for an address, tell them: Address: 10 Costin Street in Fortitude Valley Get someone to stand at the entrance to help the ambulance find the injured person as soon as possible. 082 /

Think Section D / Campus Information > Services > Map 1. Surry Hills campus Address and area map Colleges: ACNT, ACNB Think: Colleges Surry Hills campus is situated on 57 Foveaux Street in Surry Hills. The College s campus opening hours are 8am to 10.00 pm, Monday to Thursday, 8am to 5.00pm on Friday and Saturday, 8am to 4pm on Sunday. Please note that operating hours vary for the various facilities as well as during holiday periods. Please contact ACNT reception for details on (02) 9218 8888. The map to the left is available from Google Maps (http://maps. google.com.au/maps) and arrow (A) is the Surry Hills campus location. 083 /

01 / 1.1 Surry Hills Campus Layout: Ground Floor: College Reception Student Services Interview Room Administration Offices Bursar Head of Campus Director Lecturers Workspaces Executive Assistant Level 1: Practical/Theory Room 101 Spa Therapy Room 100 Clinic Reception Dispensary Nourish Bookshop Cafe Level 2: Room 200, 202, 203 (Beauty) Beauty Head of Academic Studies/ Lecturers Office (201) Level 3: Head of Academic Studies (Natural Therapies, Distance Education) Distance Education Tutors Room 303, 305, 306 (Theory) Room 300, 301, 302 (Massage) Room 307 (Aromatherapy/ Manufacturing) Level 4: Room 400 (Computer) Room 401 (Media) Library Room 402 (Massage/Theory) 084 /

1.1 Surry Hills Campus Layout and Floor Plans (continued): Level 5: Room 500 (Manual Clinic) Room 501 (Natural Therapy Clinic) Room 502, 503, 504 (Consulting) Room 505 (Head of Academic Studies - Manual Therapies, FT Lecturers) Room 506 (Natural Therapies FT Lecturers) Room 508 (Storage) Room 509 (Massage Clinic) Room 510, 511, 512 (Theory) Room 513 (Beauty) Level 6: Room 601, 602, 603 (Theory) Room 604 (602/603 Combined) Room 507 (Natural Therapies Course Developer) Please refer to the following pages for detailed maps of The Surry Hills Campus 085 /

Think Section D / Campus Information > Services > Map 1.2 Student Identification Card 1.4 Public Transport You receive a Student Identification Card at enrolment which must be worn at all times in the College or Student Clinic. You cannot attend classes or sit examinations without a student card. It contains the student number you must use on all examination papers and other correspondence with the College or Student Clinic. Students may be asked to produce their card at any time while on campus. If your card is lost or stolen, you will have to pay for a replacement. You can also use your card to identify yourself to suppliers who offer discounts to our students. You may be eligible for student discounts at participating businesses with your student identification card. These can include reduced price cinema tickets, travel, activities, and other discounts. Look for retailers that post student prices or ask at the counter. Be sure to have your student identification card with you. 1.3 Transport Concessions The college is situated approximately 200 m from Sydney Central Station with the nearest station entrance/exit on Elizabeth Street just opposite Foveaux Street. Detailed transportation maps and timetable information is available online at www.131500.com and phone support is available by calling 131500. Overseas students Overseas students in NSW and Victoria are not eligible for transport concession unless you are under a government recognised scholarship (further information is available from the State Transit Authority). For on campus full time students, Think: Student Services will place a sticker on your student card if you are eligible for State Transit Authority concession. This is not eligible to international students. If you think you are eligible you must complete a state rail form before the sticker will be issued to you. 086 /

02 / 1.5 Parking 2.1 Student services Parking is available on the streets surrounding the college. However, please note that time restriction as well as fees apply. The College does not have parking facilities available, except for bicycles. For more information, please contact ACNT Reception. Please be aware that Parking Officers frequently patrol the area and illegally parked cars do get ticketed. You are only allowed to feed parking meters during scheduled breaks so please don t ask lecturers if you can leave the class to feed a meter or move your car. 1.6. Bicycle Racks ACNT provides bicycle racks in the car park at the Surry Hills campus. These bike racks are for the exclusive use of ACNT students and staff and are provided on a space available basis for non motorised bicycles only. Please be aware that when your bike is onsite you are parking or leaving your bike at your own risk. Any loss or damage incurred to your bike is your responsibility. While the college extends its due care and responsibility it warns to and refers to the above own risk policy. 2. Personal, academic and language support services Think: Student Services is your official point of contact and the first place for you to go with general and administrative questions. 2.2 Counselling and advice to students Think: Australasian College of Natural Therapies has a Student Counsellor and Advisor to assist you with personal and welfare issues that relate to your studies. The counsellor can help you with such issues as: Confidential, free counselling for personal problems and maintaining attendance. Referrals to outside services and agencies. Assistance with the grievance and appeals processes. An appointment can be made by phone on (02) 9218 8855. A range of personal, academic, and language support services ware available free of charge for students enrolled at the College. 087 /

2.3 Academic and Language Support 2.4 Online student support (Distance Students Only) All students at Think: Colleges have access to academic support. This service is provided by teachers from THINK: CLASS formally Billy Blue College of English. Students who have used this service have seen noticeable improvements in their written assignments and oral presentations. To access academic support, make an appointment to see a LAS tutor through Think: Student Services or individual lecturers can recommend students to seek academic support by completing a Recommendation Form in the class roll and giving it to Student Services. Refer to page 5 ACNT has set up a completely internet-based support website called online learning. This website www.acnt.edu.au ( follow the links) is designed to provide a wide range of online-based student support such as: Free Bulletin board service for students to connect socially and academically Studying modules completely on-line (such as free and general interest modules) Completing assessments for on-campus, Distance education and On line delivered modules Accessing tutoring support Contacting lecturers Downloading module outlines, course syllabi, Module notes Accessing ACNT College calendar You are to ensure you can logon to the site before classes start as this is where all of your learning and teaching materials will be as well as college information. 088 /

Think Section D / Campus Information > Services > Map 2.5 Student Representative Council The Student Representative Council (SRC) is a council formed by students to get together and discuss current issues, develop student events, discuss ways to improve the Colleges and act as a voice for students and management alike. You can get involved in the SRC s activities or become a part of the Council. Please use the SRC email address src@acnt.edu.au to contact current members, request more information and to make suggestions. The SRC Mission: The SRC is about: Proactive: positive communication and development for the colleges. Lifestyle: To develop new approaches to the Think: Colleges lifestyle and student interaction. To support and organise social events, such as BBQ s, fund raisers and pub nights, to give students the opportunity to meet new people and to socialise with classmates. These events provide an atmosphere for students to interact that is removed from the normal day to day student life. Support: The SRC provides the student body with a clear means of communication between students and management that is easily accessible. Students are encouraged to interact and become an entity and voice at Think: Colleges. The SRC invites students to become a part of the Think: Colleges experience and lifestyle. The SRC is about working hand in hand with all levels of the College to produce positive outcomes. 2.6 Student common areas This area can only be accessed between 8am and 6pm Monday to Friday. Classes may be scheduled outside these hours. Students who are not in classes outside these hours may have access to the College during the semester. Administration will advise if this becomes the case. Additionally, students are able to use Nourish Café on level 1 as a common area and there are seating areas on various floors of the college. Please note that eating and drinking is not allowed in class rooms. 089 /

Think Section D / Campus Information > Services > Map 2.7 Student kitchen facilities 3.1 Resume and cover letter advice There are student kitchen facilities including refrigerators and and in the bookstore on level 1. 3. Career Services Think: Student Services office provides a variety of career support services to all students on the Surry Hills campus in addition to providing detailed services for some students who have work placements as a required part of their studies. Services include advice on course selection and career guidance. Please contact Think: Student Services for more information. Students can obtain advice from Think: Student Services about putting together a resume and cover letter. A Career Management booklet is available which includes important details on resume and cover letter writing and gives examples useful for students in their career and job seeking efforts. Please contact Think: Student Services for more information. 3.2 Advice on finding part time work while studying At Think: Student Services advice is available about job search web sites and other job sites which are relevant to the different career and job options. It is important for the student to research which areas they wish to go into and to follow up on their job search quest. Please contact Think: Student Services for more information. 090 /

03 04 / 3.3 Advice on finding a job after completing studies 4. Library Services Advice on finding a job after completing studies is available. Students may make an appointment to meet with one of the consultants to go through interview techniques, writing a resume and cover letter and developing networking skills. ACNT maintains an online Job search facility where employers regularly post vacant positions. For further information please go to www.acnt.edu.au and follow the links to the job finder. 3.4 Networking events All Career Service Consultants are on the outlook for networking opportunities for Think: Colleges students which are advertised to students. In some cases Think: Future organize events and speakers on campus. Please contact Think: Student Services for more information. 3.5 Alumni network Career Services provides opportunities for students to keep in contact with Think: Colleges and each year provide an Alumni Event for students so they can network with past students and colleagues. Please contact Think: Student Services for more information. The College library is located on the Level 4 in the main building and is managed by a qualified librarian. Students may utilise ACNT s library for study and research purposes. All workstations in the library have 240v power if you have a notebook computer. Library facilities incorporate many references which students should find very valuable in their studies. The books kept in the library are reference books only, and students are not permitted to borrow them. Some of the books, especially books on herbal and homeopathic remedies are quite old, rare and special. ACNT maintains an Online Student Centre specifically for ACNT students, with links to many resources of interest to students. The Online Student Centre is available at www.acnt.edu.au/ index.asp?template=general&page=student%20centre. ACNT s librarian is available to answer any queries and offer assistance. These facilities are provided free of charge to ACNT students and the library is open Monday to Friday during semester. 091 /

4.1 Photocopier 4.4 UNILINC Catalogue A card operated photocopier is available for students in the Library on Level 4. Photocopying cards can be purchased from the Library. Use you student card to add funds. Reusable cards are available in multiple denominations from $5. A $2 deposit is required. 4.2 Copyright Please observe copyright regulations when photocopying library items or using Think: Colleges copying or reproduction equipment. For your own private study you are entitled to copy no more than 10% (or one chapter, or one journal article from a journal) of any copyright protected item. Copyright protected items include books, journal articles, web pages, sound or video recordings. 4.3 Infotrac Databases We subscribe to Infotrac databases which index journals and newspapers, many of which are available in full text online. Gale reference books are also found through specialised databases. The librarians in the Resource Centre can help you select the correct database. The college library catalogue is at http://aleph.unilinc. edu.au/acnt (this address is bookmarked on all college student computers). If you click on UNILINC Catalogue at the top of the screen, you can search other libraries in the UNILINC network. 4.5 Other Libraries The State Library of New South Wales located in Macquarie Street, Sydney is free of charge and contains a large collection of materials. It is reference library so all material must used in the library. Its catalogue can be searched online, just Google the State Library of New South Library and follow the links to its catalogue. You may become a member of the State Library and use their extensive database collections to enhance your research. The address http://infotrac.galegroup.com/itweb/think is bookmarked on all college student computers (use the password think when accessing the database from home). Remember to use the navigation buttons within the system and not your internet browser buttons. 092 /

Think Section D / Campus Information > Services > Map 4.6 Resource centre code of conduct The city of Sydney library network also has several libraries around the city and college area. Membership of any of the following libraries will give you access to the other libraries in the network: The Surry Hills Library & Community Centre 405 Crown Street, Surry Hills Haymarket Library 744 George Street Ultimo Library L1, Ultimo Community Centre, 40 William Henry Street, Ultimo Customs House Library 31 Alfred Street, Circular Quay More information on other libraries in the network can be found at http://www.cityofsydney.nsw.gov.au/library/ branches/ When using the Resource Centre you must: Respect the needs of other people who are studying by keeping your voice down. Meeting rooms can be booked for brainstorming or other group work. Enquire at the Resource Centre desk for a booking. Turn your mobile onto silent mode. Take telephone calls outside the Resource Centre. Not eat or drink in the library. Leave the area as you would wish to find it. Take your rubbish with you and dispose of it in bins provided in the student common area. Paper in the photocopier is for printing and copying purposes only. Used copying paper for note taking is kept at the Resource Centre enquiry desk. Wear your Think: Colleges student identification at all times while you are on campus so that you can be identified as a legitimate client of the College. Be aware of which computers that you can book for use in the Resource Centre and plan your study, research, writing and printing of assignments. 093 /

Think Section D / Campus Information > Services > Map 5. Health and Safety Evacuation procedure Please read the appropriate literature on noticeboards, in classrooms, and in your ACNT Student Induction information regarding evacuation procedures. Fire stairs and passageways must remain clear at all times. Do not use a fire door unless there is a fire. Contact the Fire Warden or Deputy Fire Warden designated for each floor and they will call the Emergency Services. In the event of an emergency and should the need arise to evacuate the building the public speaker system will be activated providing the appropriate information. Please follow instructions from the Fire Wardens and the lecturers and leave by the nearest and safest available exit. The map below shows the evacuation meeting point for use in emergencies which is on the corner of Sophia Street and Waterloo Street just past Le Monde Cafe. A roll call will then be taken by your lecturer, Do not leave the area until your lecturer or the Fire Warden has advised that it is safe to return to the College or that you are permitted to leave. The following table shows the wardens allocated to each floor: Chief Warden: Mitch Giles (Ground floor), Deputy: Alan Lenthall (Ground floor) Deputy Chief Warden: Simon Sly (Ground floor), Deputy: Deb Turney / Meredith Schaerf (Ground floor) 094 /

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Think Section D / Campus Information > Services > Map 6.1 Occupational Health & Safety (OH&S) The Think: Education Group is committed to providing and maintaining a safe and healthy environment for all staff, contractors, students and visitors to all Think: Education Group Colleges. General matters relating to OH&S will be covered during orientation. In addition to this, please take time to read and familiarize yourself with the Think: Colleges OH&S statement, Emergency Evacuation Plan and Emergency Procedure literature which is on noticeboards, in classrooms, and on your ACNT Student Induction CD ROM. Please report any OH&S issues or concerns to ACNT reception on the ground floor, or clinic reception on level 1. Injuries or accidents should be reported to any Think: Education Group staff member. The Occupational Health and Safety Policy can be viewed online at: www.think.edu.au/policiesandforms 6.2 First Aid Should you or any student require first aid, please contact the trained First Aid staff through ACNT Reception. Signage etc. is placed throughout the College advising of the nearest first aid options. In the event that circumstances require urgent medical assistance, an ambulance maybe contacted by calling 000. Our street address is: 57 Foveaux Street in Surry Hills. A person should be placed at the entrance pending the arrival of the ambulance officer(s) and then direct them to the injured person. 6.3 Bringing friends into the college You are welcome to bring friends into the college but not to use college equipment, attend classes or loiter in student areas while students are in class. Please make sure you let Administration know who your visitors are and how long you think they re going to be staying. If Administration is closed (i.e. in the evening or on the weekend) please make sure you let the staff member in charge know. 096 /

Think Section E / Think > About > Values > History 1. About Think: A New Force in Australian Education In 2007, Think: Education Group emerged as one of Australia s most dynamic and innovative education groups. Today, we represent 8 colleges in 3 states, covering a diverse range of specialist disciplines and courses from vocational fitness courses to postgraduate degrees in psychotherapy. The colleges provide industry-driven education and training to over 3,500 students in over 60 courses across our campuses. At the core of our group is a shared commitment to teaching excellence and industry engagement instilling our students with the knowledge, experience and attitude to excel in their chosen profession. Our colleges share a common heritage: they were all founded by passionate professionals with a vision to create a new standard of industry relevant education and a new league of professionals ready to drive the future growth and development of their chosen field. Our colleges challenge convention and tradition. Our colleges are respected in their industries and professions. Together, we celebrate over 130 years of combined history. Our oldest college began in 1978, while the youngest was established more than 12 years ago. 1.1 Think: Colleges Vision We have one clear vision: To create the new standard in applied education. 097 /

01 / 1.2 Think: Colleges Mission: We develop graduates who are: Professional Highly sought after by Drivers of change Lifelong practitioners employers worldwide and innovation independent learners 1.3 Think: Colleges Values: We are committed to: Excellence in teaching, Relevance in meeting Creativity in our Innovation in our course student support the needs of our approach to design, teaching and and management students and industry problem solving student experience Fairness in Globalism in our Entrepreneurialism in Community in fostering our engagement engagement with identifying and securing a vibrant and diverse with students, educators and new opportunities academic community educators and staff students worldwide and networks 098 /

1.4 Think: History 1978 2009 1978: Jansen Newman Institute of Counselling and Applied Psychotherapy (JNI) is founded in Sydney, based broadly on the successful Philips Institute in San Diego, USA. 1980: Following the success of the Billy Blue Magazine, an innovative creative design agency is founded: Billy Blue Design and Writing. 1981: Australasian College of Natural Therapies (ACNT) opens as Sydney s first professional natural medicine and manual therapies college. Australian Progressive Marketing (APM) Training Institute founded to provide cutting edge programs in the emerging marketing and communications sector. 1986: Blue School of Graphic Arts founded to create a new standard of design professional. 1990: William Blue International Hotel Management School established in North Sydney to provide industry leading courses in the hospitality sector. 1994: The Jansen Newman Institute becomes one of Sydney s first private higher education providers, with the accreditation of a bachelor degree and graduate diploma. 1996: Billy Blue English School established to provide intensive English language courses for overseas students. 099 /

Think Section E / Think > About > Values > History 2005: Billy Blue College achieves accreditation as a private higher education institution in NSW 2006: Think: Education Group is founded, with a vision of bringing together Australia s leading specialised private colleges to create a formidable competitor to universities and TAFEs. Think: Education Group acquires the Billy Blue Group. 2007: APM Training Institute, ACNT and JNI all join the Think: Education Group. Australia s leading online recruitment company,seek Limited, becomes a strategic partner. Think: Education Group invests in a group wide operating platform. 2008: APM College of Business and Communication, offering a Bachelor of Business with specialisations in advertising, marketing and public relations is launched by Think: Education Group as a trading division of Think: Colleges Pty Ltd. 2008: Think: Colleges Pty Ltd becomes the new name for Billy Blue College, and includes William Blue College of Hospitality & Tourism, Australasian College of Natural Therapies, APM College of Business & Communication, and Billy Blue College of Design as trading names. 2009: Rollout of online courses for APM College of Business and Communication, William Blue College of Hospitality & Tourism, and Jansen Newman Institute. Australia s leading online recruitment company, Seek Limited, becomes full owner. A new campus is opened in Brisbane. Australian National College of Beauty (ANCB) added to the group. ANCB has campuses in Brisbane and Sydney and offers vocational beauty therapy courses from Certificate II to Diploma level. 0100 /

Think Section E / Think > About > Values > History 2. Think: Education Group contact numbers Student Services Think: Student Services Brisbane campus Think: Student Services Flexible and Online Learning Think: Student Services Gold Coast Think: Student Services Melbourne campus Think: Student Services Northpoint campus Think: Student Services St Leonards Think: Student Services Surry Hills campus Think: Student Services The Rocks campus Colleges APM College of Business and Communication Australian National College of Beauty Australasian College of Natural Therapies Billy Blue College of Design CATC Design School Jansen Newman Institute William Blue College of Hospitality Management Phone 07 3270 1000 02 9955 1122 07 5531 3422 03 9670 4026 02 9492 3288 02 9436 3055 02 9218 8888 02 9251 0029 07 3270 1000 02 9955 1122 02 9218 8888 02 9955 1122 02 9251 0029 02 9436 3055 02 9955 1122 Fax 07 3270 1001 02 9957 1811 07 5592 6064 03 9670 9404 02 9957 1811 02 9436 3655 02 9281 4411 02 9251 0099 07 3270 1001 02 9957 1811 02 9281 4411 02 9957 1811 02 9251 0099 02 9436 3655 02 9957 1811 0101 /

02 03 / 3. Staff Code of Conduct All academic and administrative staff working at Think: College or Division are committed to fostering and promoting a professional and inclusive environment for staff and students. All staff are required to abide by and implement the following approaches: Act with professionalism, honesty and integrity This means: Treating students, Respecting diversity Communicating with Avoiding conflict of colleagues and in a collegial students and colleagues interests stakeholders with environment in a courteous and fairness and equity professional manner Be part of an academic community This means: Fostering scholarship Communicating with Acting in accordance Teaching, learning Student management among colleagues and students colleagues in an open and transparent way with professional expectations with and assessment Industry and Administration regard to: community involvement Delivering courses Providing lessons Actively Professional Term/ Semester/ within the teaching and plans and course participating in: development sessions Trimester and unit/ learning materials and materials for Lecturer orientation and module/ subject reviews guidelines provided peer review induction and staff meetings 0102 /

04 / Comply with all regulatory requirements This means: Maintaining privacy and confidentiality of Acting in accordance with all legislative Acting in a safe and responsible manner at See the current Staff Code of Conduct at: http://www. billyblue.com.au/design-our-policies/default.aspx students, staff and and regulatory all times the company requirements 4. Quality and Governance The latest information about the Think: College s quality and governance can be found at the following link: http://www.think.edu.au/about-think/think-quality/governance 4.1 The Academic Board The roles, terms of reference, and composition of each of these committees are set out below. 4.2 Quality Committee The Think: Colleges Academic Board is the independent academic advisory body responsible for the oversight of accredited higher education and vocational courses. The following committees have delegated responsibilities for assisting the board: Quality Committee Teaching and Learning Committee Course Advisory Committees The Quality Committee, under delegated authority from the Academic Board to which it reports, ensures that Think: Colleges Pty Ltd complies with external regulations, meets internal quality assurance standards and adheres to a cycle of continuous improvement in teaching and learning outcomes. 0103 /

Think Section E / Think > About > Values > History The Academic Management Committee is a sub committee of the Quality Committee and maintains the quality and consistency of academic policies, procedures and documentation. 4.3 Teaching and Learning Committees The Teaching and Learning Committees, under delegated authority from the Academic Board to which it reports, takes responsibility for the practical deployment of the core educational functions of Think: Colleges Pty Ltd including curriculum development processes and day to day academic operations, in order that they meet quality educational standards. The following sub-committees of the Teaching and Learning Committee exist: Examination Committee This committee meets at the conclusion of each semester to review subject results. Academic staff are actively involved in this committee. Grievance and Appeals Committee This committee assess academic appeals and grievances and makes recommendations to the Teaching and Learning Committee in specific cases. 4.4 Course Advisory Committees There is at least one Course Advisory Committee established for each College at Think: Colleges. These Committees report to the Academic Board s Standing Committee on Teaching and Learning. The Course Advisory Committees, as established by the Teaching and Learning Committees to which they report, ensures that new and existing Think: Colleges courses have currency and relevancy, by taking advice from a range of perspectives, including that of appropriate lecturing staff, employers, academic peers, and recent graduates. See more about our Board and Committees at: www.thinkeducationgroup.com.au/ Content_Common/pg-qualityand-governance.seo/ 0104 /

Think Section F / Academic Writing Guide 1. Key Words: Definitions Academic Integrity Academic Writing Refers to valuing honesty in learning, submitting assignments and exams that are a student s own work, except where appropriately referenced, and not facilitating other students to cheat on assignments and exams. Academic Misconduct Written work that you are required to produce by your lecturers or tutors as part of your assessment, in your chosen field of study. This includes essays, assignments, reports and projects. Assessment Refers to student behaviour that undermines the academic integrity of the learning and assessment processes, including (but not limited to): Plagiarism, and failing to properly acknowledge sources Taking unauthorised material into exams Assessment is the process of gathering a range of evidence and forming a judgement as to whether a student has achieved a specified level of knowledge, skill and competency in clearly identified outcome in a unit of study/competency. Permitting another student to copy answers in an examination Exchanging notes in an exam Inappropriately obtaining prior knowledge of an exam s contents 0105 /

01 / Bibliography Cohesive Writing A complete list of all the significant material that you have looked at in the preparation for the writing of your assignment or report. This is placed at the end of your assignment on a separate page and will include all significant material you have consulted (even if you didn t quote or cite the references directly). Bibliographies must be cited accurately in the appropriate format. Brief Writing that is cohesive holds together well because there are links between sentences and paragraphs. Writing which is cohesive works as a unified whole and is easy to follow and keeps the reader on track. Ask your Academic Skills tutor for assistance with using cohesive structures in your text. Course of Study The outline of information or instructions that you are required to follow for your assignment or report, as given to you by your lecturer. Citing / Referencing Refers to a course the completion of which leads to the granting of a Think: Colleges award. Critical Thinking The accurate acknowledgement of the sources used in the preparation of your academic writing. Citations and references must be accurate and in the appropriate format, providing the reader with information they can use to get the source they need. A disciplined process of thinking actively and asking questions about what you see and hear while evaluating, categorising and finding relationships. 0106 /

1. Key Words: Definitions Digital Resources Footnotes Resources and databases available online containing a range of different types of material such as conference papers, web pages, non-published information and anonymous or authored Internet pages. Endnotes Refer to Footnotes Essay Used by some colleges and university departments instead of in text referencing to acknowledge the source of your information and ideas. Footnotes and endnotes are indicated by a number and placed at the foot or bottom of the appropriate page where the source has been cited (This technique is also known as numeric). Endnotes are similar to footnotes but placed at the end of the assignment, instead of at the foot or bottom of each page. Genre An essay is an example of academic writing that is formally structured around an introduction, the main body and a conclusion. A reference list or bibliography will also be required on a separate page after the conclusion of your essay at Think: Colleges. Genre categorises and describes text structures and language features which are used in an academic community to achieve different social purposes (i.e. writing a report, submitting a business report to a lecturer or applying for an extension to coursework submissions deadlines. In text References The acknowledgement of the source of information you have used in the body of your essay. 0107 /

Think Section F / Academic Writing Guide Language and Academic Support (LAS) Plagiarism Refers to the additional support services available to students who may require assistance with their study program. The support services assist students to address areas such as academic skills, presentation skills, note taking skills, researching and English language skills. Learning strategies The ways in which learners try to understand and remember new information e.g. techniques for learning new vocabulary in a field of study. Periodicals Publications that are produced at regular intervals, such as magazines, journals and newspapers. The representation of another person s work as your own without correct acknowledgment of the source. This means that if you submit the work of someone else as your own or take written material off the web and submit it without acknowledging the source then you will be penalised for plagiarism. Plagiarism is cheating. Academic Skills classes provide information on how to avoid plagiarism. Presentation A talk that is delivered by a student or a group of students to a lecturer and other students on a prepared topic that is often assessed (marked) as part of the total grading of the subject. 0108 /

Think Section F / Academic Writing Guide 1. Key Words: Definitions Reference list Self directed learning A list of all the sources of information that you have quoted or paraphrased in the text of your report or assignment. These sources (e.g. books, articles or other information) are listed in alphabetical order at the end of your assignment or report as per the instructions contained in this guide under Referencing. Note that a Reference List is not a bibliography. Report A process in which individuals take the initiative, in formulating learning goals, identifying human and material resources for learning, choosing and implementing appropriate learning strategies and evaluating learning outcomes. Text type A report aims to inform as clearly and succinctly as possible. Exactly what you include in your report and how you present it will vary according to your discipline and the specific purpose of the report. Refer to your lecturer for detailed instructions on report writing style appropriate to your college. It is used to explain the different genres in written English. 0109 /

02 03 / 2. Academic Study Skills 3. What is expected of me? The Academic Study Skills classes and tutorials at Think: Colleges enable students to acquire and enhance the skills needed to succeed in their studies. Writing essays and reports, reading academic literature, taking notes in class, participating in tutorials, delivering seminar talks these and other academic activities can be developed in Academic Skills classes. At Think: Colleges we believe that all students either from an English or non - English-speaking background can benefit from academic study skills advice and teaching. This brief guide is to be used as a reference to outline the standard of Academic Skills required at Think: Colleges. If you are unsure or confused by these recommendations simply make an appointment to discuss your situation with one of the Academic Skills instructors through the front desk in your college. The award of a Diploma or Degree is based on the demonstration of knowledge. However, the emphasis at tertiary level education is NOT on the simple reproduction of knowledge, but rather on: Understanding Thinking critically Applying knowledge Academic integrity. This must be shown in your academic performance, particularly in your academic writing. At undergraduate level, it is expected that your academic writing should be: Clearly focused on the set topic and deal fully with its central concerns The result of wide and critical thinking A reasoned argument (when required) Competently presented As well as being creative and all your own work! Adapted from Ballard, B. & Clancy, J. 1992. Teaching Students. Longman Cheshire, Melbourne. 0110 /

04 05 / 4. Writing at Think: Colleges 5. Where do I start? Academic writing can take many different forms and these may be referred to as text types or genres. It is important, from the outset, to understand that academic writing at the tertiary level requires particular skill and as such it needs to be learned and improved upon. Like any other skill, it is something that needs practice and constant reflection. Please take every opportunity to get feedback from your lecturers and academic support staff, as well as using these notes as your guide to the process of submitting written work for assessment at Think: Colleges. For each piece of written work, it is recommended that you follow these steps: Analyse the question and identify the aims of the work. Conduct the necessary reading/research Plan the essay or report structure Write a first draft Reflect on and get feedback on the first draft Revise the first draft Check final draft for both content and referencing Submit the assignment, following the school procedures Each of these steps is now discussed in more detail: 0111 /

Think Section F / 5.1 Analyse the question and identify the aims of the work It is important, when starting an assignment, to have a clear idea of what is to be achieved. This can best be done by analysing the brief or instructions that have been given to you. The correct understanding of the aims of the assignment will influence your overall approach and provide you with a checklist, to ensure that you have achieved all of the aims. These aims are also referred to as criteria. If in doubt, ask your lecturer. When analysing questions you will encounter a number of common instructions that you will need to interpret correctly. Remember that the question words may be qualified by words that follow and therefore the emphasis may be changed in the question. Also remember that question words may have different meanings depending on the discipline in which they are used. Look at the following list of key words that appear frequently in assignments, reports and essays. An accepted way of confirming the aims of an assignment is to briefly describe the scope of the essay in the introduction. This confirms the goals of the assignment. Additionally, in a research or project report you list the aims near the beginning of the report. 0112 /

Think Section F / Academic Writing Guide 5.2 Common instructions and their meanings Word Account for Analyse Argue Assess Calculate Characterise Classify Comment on Compare Consider Contrast Criticise Deduce Define Demonstrate Meaning Give reasons for, explain Divide, describe, discuss, examine, explain, identify components and the relationships between them; draw out and relate implications; discover essential features or meaning Consider the subject from one point of view and present and analyse considerations for this point of view Decide the importance and give reasons Determine; weigh reasons carefully, work out Describe the qualities and features Arrange into groups Explain the importance of Describe similarities Think about carefully weigh the pros and cons/advantages and disadvantages, take into account Describe differences Discuss and point out faults, weaknesses/gaps and areas for improvement Conclude; infer State the precise meaning of a word or concept, or describe the nature or basic qualities of something (e.g. define the characteristics of the 18 25 year old beverage market) Show clearly by giving proof or evidence 0113 /

Word Describe Determine Differentiate between Discuss Distinguish between Elaborate Elucidate Enumerate Estimate Evaluate Examine (critically) Explain Express Give an account of Hypothesise Identify Meaning Give a detailed account of the characteristics of a subject; say what something is like Find out something; calculate, make decision Find out how something is different; identify the distinguishing features, characteristics between 2 or more items Consider the subject from different points of view, and present and analyse considerations for and against Describe the differences between Discuss in detail with reasons and examples Explain and make clear Name and list, and explain Calculate; judge; predict Consider the good and bad features of a subject and explain your opinion of its value Act as a judge or critic and give an opinion. Look at carefully; consider Give details, make clear, stating the why, and how and using examples Show, describe, explain Describe To propose a supposition which can be used as a basis for testing conclusions Point out and describe 0114 /

5.2 Common instructions and their meanings Word Illustrate Indicate Infer Interpret Justify List Mention Name Observe Outline Prove Quantify Relate Review Show Speculate State Suggest Summarise Trace Verify Meaning Give examples, use diagrams, statistics etc to support and explain the points that you are making in your answer Show, explain Conclude something from facts or reasoning To make clear the meaning of something and its implications Provide the reasons for your conclusions; explain satisfactorily Put in sequence; catalogue; mention Describe briefly Identify Watch closely and give an account of events Give a short description of the main points To show by logical argument Express or measure the amount or quantity of Give an account of; emphasise the relationship between two things To survey and critically examine a subject Indicate; give evidence of; make clear; demonstrate; illustrate Form an opinion without having complete knowledge; suggest Express carefully, fully, clearly Mention as a possibility; state as an idea for consideration; propose Give the main points of Outline and describe Make sure that something is accurate of true; check Adapted from Jordan, R.R. 1992. Academic Writing Course. Nelson ELT, London. 0115 /

Think Section F / Academic Writing Guide 5.3 Conduct your reading and research In the absence of specific instructions within the brief or assignment you should do the following: Write a clear introduction stating the aims of the assignment Clarify any assumptions that you are making or carrying forward Explore the subject from different angles Question the findings of your research to discover the strengths and weaknesses of the subject area Ensure that critical elements to the subject are defined Support all of your conclusions with the evidence on which they are based Outline your conclusions to the aims set out in the introduction. Assignments are set by lecturers in order to assess the extent to which you have understood part of the course. As such, it is reasonable to expect a lecturer to have covered the skills and knowledge necessary for a student to complete and pass an assignment. However, you are expected to collect and study information about the subject from numerous sources in addition to studying the material presented in lectures. Indeed, this extra studying is normally what distinguishes between an excellent and ordinary final result. It is important that you ask your lecturers for help and advice with assignments, particularly if any of the following situations apply: You feel that the central concept or idea has not been adequately explained in a lecture The required format or structure of the assignment is unknown to you or that it has not been adequately specified Reading and research should, therefore, only take place when: The question has been analysed and/or You have asked the lecturer for clarification and/or The aims of the assignment are completely understood Starting your research before this time could result in your wasting a lot of time. 0116 /

Think Section F / Academic Writing Guide 5.4 Using the Resource Centre for Research Each Library/Resource Centre in the Think:Education Group provides services and resources to support and enhance your research and learning on-campus and by flexible delivery. In addition to book collections at each campus, online library resources including journal databases are available via the student portals. The Library staff at each campus is a valuable source of advice for your research and can assist you in locating relevant books and journals and other resources. The wider your research, the more informed your assignment, and arguments within it, will be. If you are studying on-campus you will need your Think:Education student card to borrow items. A postal lending service is available if you are studying online. Students can access the Think: Colleges Library Catalogue via the Internet at http://aleph. unilinc.edu.au/think. If you want to restrict your search to your specific college click on Change Catalogue then choose your college from the list. The Think: Education Catalogue is part of the UNILINC shared system. All Think Education students are entitled to borrow from all Think: Colleges libraries and other UNILINC libraries. To search the holdings of all the libraries in the full UNILINC catalogue, click on UNILINC Catalogue at the bottom of the list. Students may request inter-library loans free of charge from UNILINC Libraries. Please contact your campus library staff to arrange this. Think: Education subscribes to the GALE, EBSCO and PROQUEST online databases which provide access to a large number of full text journals, newspapers and other materials. Students can access these databases via the student portals on the Library page under the link Database Collection. If you don t have access to your student portal please email onlineservice@think.edu.au with your name and ID number. Please contact your campus library staff if you need any assistance locating the resources you require. 0117 /

5.5 Plan the structure of an assignement Within Think: Colleges there are nine main purposes of a written academic assessment and these are outlined in the table below. Each one has a particular text type or genre (format/style) that should be followed. These text types are the ones referred to during our bridging programs, academic skills classes and academic skills tutorials. They are the recognised standard across all Think: Colleges and as such should be followed. The following table outlines which text type is used for the various types of written assessment (model examples of these text types will be given in class). Some appropriate text types/genres and their uses: Purpose Text type/ genre Used regularly 1. To tell what happened. To document a sequence of events and evaluate their significance in some way Recount Yes 2. To tell how to do something Procedure Yes 3. To construct a pattern of events with a problematic and/or unexpected outcome that entertains and instructs the reader or listener Narrative Yes 0118 /

Purpose Text type/ genre Used regularly 4. To present information about something Report Yes 5. To tell how and why things occur Explanation Yes 6. To argue a case Exposition Yes 7. To look at more than one side of an issue; to explore various perspectives before coming to an informed decision Discussion Yes 8. To evaluate a literary text Response No 9. To explain a historical event Account No 10. To evaluate leaning experiences Reflective Journal Yes 0119 /

Think Section F / Academic Writing Guide 5.6 Write a first draft At an early stage in your written assessment, you should identify the appropriate text type required, by analysing the question. These text types determine the most appropriate style of writing for the assignment. The structure of each text type is influenced by a particular combination of factors including the relationship between reader and writer and the use of appropriate grammar and vocabulary. During your first semester Academic Skills class at Think: Colleges your lecturer will give you appropriate models or examples of these text types. They will go through the structure and development of chosen genres and give advice as to the best ways to begin structuring your work. You should not look upon the first attempt as being the perfectly formed, final submission. A draft is a way in which you can develop the delivery of the required information and arguments to satisfy the criteria of the assignment (i.e. the aims from step1) in the relevant text type/genre (as identified in step 3). You will find that during the process you will be constantly adding and removing information, moving paragraphs within the text, changing your arguments and conclusions. You should actually refine and improve your submission all of the time and just as importantly, you should always think, analysing and learn. As a guide it is good to do the following when writing a draft: Keep the aims in mind by working on your introduction. Remember the introduction should tell the reader what is trying to be achieved here Give each main point or new idea a paragraph of its own Explain each point Back up each explanation with evidence of research that you have done Always explain how each point is related to your major aims/arguments Check that you have not moved away from the original aims of the assignment 0120 /

Think Section F / Academic Writing Guide 5.7 Reflect and get feedback on the first draft 5.8 Revise and check final draft Do not do this immediately. Go back to your assignment after a 12 or 24 hour period and you may see it in a completely different way. Errors in content or structure will become immediately obvious to you. Do not be afraid to show your work to a lecturer or a member of the academic skills staff, as they will be more than happy to offer advice in their areas of expertise. Make an appointment with the Academic Skills tutor for your college by asking at the front desk at your college. Be sure you leave plenty of time before the due date of your assignment. Based on the feedback, the relevant changes should be made and your final submission will start to take shape. Once the revisions are completed you should check that you have done the following: 1. Have you met the aims of the assignment? 2. Are the aims reflected accurately in your introduction? 3. Is everything that you have included relevant? 4. Have you provided evidence for all points that you are making? 5. Does you argument/presentation of information progress in a logical order? 6. Is all spelling and grammar correct? 7. Are all sources correctly referenced? 0121 /

06 / 5.9 Check referencing 6. In text referencing Referencing is used for 3 reasons: 1. To indicate to the reader the sources of your information and background ideas 2. To show that your argument/s is/ are properly supported 3. To avoid plagiarism There are many systems of referencing. However, the agreed standard at Think: Colleges is the Harvard System and this is outlined below. Each of the following sections refers to a different source of information and the appropriate rules should be followed for each. The Harvard system requires you to reference in 2 ways: 1. Within the text (in-text referencing) and 2. By giving a list of references at the end of your work (Reference list and/or Bibliography The methods for each are described here: When you refer to an idea, or maybe a quotation, from someone else s work you have to immediately acknowledge the source in brackets within the current sentence. For example: A successful hospitality manager must be versed in conceptual and technical tools drawn from disciplines such as psychology, engineering and mathematics. (Pizam, Lewis and Manning 1982, p. xiii). You can see that this in text reference includes three elements: The name of the author/s The year of the publication The page number (when information can be located on a particular page) 0122 /

07 / 7. Different types of in text referencing The example above is a direct quotation. Direct quotations should always use quotation marks ( ) and should always be used if you are using five or more words directly from someone else s work. Where three or more lines are being quoted then you need to set the quotation apart from your text by indenting the quotation, and changing the font size and type. For example: The goal of visual communication is to persuade an audience to adopt a new belief. However, this necessitates a reference to existing beliefs through formal devices. In developing an argument a designer does not have a choice of referencing beliefs or not referencing beliefs. (Tyler 1992, p.29). To reference a direct quotation Write the text word for word and place inverted commas at the beginning and end of the quote. The author, date and page number must be included. Australia is a settler society (Hudson & Bolton 1997, p.9). If you are referring to an idea only: People came from afar to settle in Australia (Hudson & Bolton 1997) To reference a quotation or idea from an author who attributes it to another source You must acknowledge both sources in your text: Graham Gibbs, in his 1981 study into student learning wrote that because students are aware of their tutor s mastery of the subject matter, it is quite common for them to assume that their reader has no needs at all (Gibbs 1981, p.39, cited in Bowden 1985, p.35) To reference the overall content of a work You do not need to include page numbers because it is the entire work you are referring to: Larsen and Greene (1989) studied the effects of pollution in three major cities... 0123 /

Think Section F / Academic Writing Guide Referencing from a journal The page number is required, as it is for direct quoting: (Entwistle 1977, p.23) To refer to more than one work Separate the references either with a semicolon or the word and (Entwistle 1977; Haddon 1969) or Entwistle (1977) and Haddon (1969) both demonstrated that... To refer to more than one author (Sontag & Paglia 1987) or Sontag and Paglia (1987) assert that... To refer to more than three authors Use the surname of the first author and et al. ( and others ): To reference more than one work by the same author Arrange citations in chronological order: (Smith 1981, 1984, 1985) To refer to authors with the same surname who have published in the same year Use their initials to indicate different people: The theory was first developed early this century (Smith, A. K. 1979) but later many of its elements were refuted (Smith, J. A. 1979) To refer to an author who published more than one work in the same year Attach an a, b, c, d etc. after the year: Brown et al. (1987) argued that... or (Brown et al. 1987) 0124 /

Think Section F / Academic Writing Guide To refer from newspapers If there is no author, list the name of the newspaper, the date, year and page number: (Sydney Morning Herald 7 March 1994, p.8) If there is an author, cite as you would for a journal article: (Peters 2000) To quote from a privately obtained interview or other personal communication Include the abbreviation pers comm. in your reference: (Daly, B. 1994, pers. comm., 7 Aug) To reference a CD-ROM Include the full title and year of publication: (Microsoft Encarta, 1995) To refer to a document within a website In-text citations usually require page numbers, but Internet documents rarely contain them. Information should include author name(s) (the person or the organisation responsible for the site) and the date created/revised: (Winston, J. 1999) or (United Nations 1999) If the author s name is unknown, cite the website page, tile and date (Land for sale on moon 2007) The author or website must be included in your reference list /bibliography with the date you accessed the site at the end or your assignment To refer to a film, video, and television or radio program Include the full title and year of release (Three Colours Red, 1995) 0125 /

08 / 8. Bibliographies and reference lists At the end of an assignment you will always need to provide a list of sources used. This will take the form of either a reference list or a bibliography. A reference list is a list of all sources used within your text. A bibliography is a list of all sources that you used within the text and any other materials and sources that you may have consulted. Your assignment brief will tell you which of the above is required. If in doubt, a bibliography is to be given. Important Rules 1. Book references should include: Surname of author(s) Initial of first name(s) Year of publication Title of book (in italics) Publisher Place of publication Commas and full stops MUST be used correctly. For example: Chiplin, J. 2001. Hospitality Core Units, Hospitality Books, Sydney. Smith, M.G. 1987. Photography: A Practical Guide, 3rd ed, Routledge, London. 0126 /

2. Articles or chapters in edited works should include: Surname of chapter author(s) Initial of first name(s) Date of edited work Title of chapter or article (in normal font) Title of book (in italics) Initial(s) of book editor(s) Surname(s) of book editor(s) (eds) to signify that they are the editors Publisher Place of publication Optionally, page numbers of a chapter or article are added after the title of the edited work. Prior to the name(s) of the editor the word In is inserted to link all of the subparts together. For example: Slee, R. 1991. Institutional approaches to discipline. In M. Lovegrove and R. Lewis, (eds) Classroom Discipline, Longman Cheshire, Melbourne. 3. Journal article references should include: Surname of article author Initial of first name(s) Date of the journal/periodical Title of article Title of journal/periodical (in italics) Volume or issue number of journal/periodical Page numbers of the article If an issue number is available as well as a volume number, it is placed in parentheses after the volume number. For example: Cho, B. 1996. An analysis of the Korean youth tourist market in Australia. Australian Journal of Hospitality Management, 3 (2), 15-25. Note that for journal articles, page numbers are specified without accompanying abbreviations (p. or pp.) 0127 /

Think Section F / Academic Writing Guide 4. Online and digital publications: Bibliographic details are arranged in the following sequence: Author(s) of journal article Year of publication Article title Title of journal (italics) Volume of journal Issue number of journal Article pages or indication of length Available statement: supplier/database name/identifier or number if available/item or accession number Access date Online and other digital publications follow the conventions for print-based publications. The main additional elements of information required are: the type of online service used to access the information and the date on which the information was accessed. The type of service is required to show the reader where to start looking for the reference on computer networks. Typical services include WWW, FTP, Email, Gopher, Telnet, and CD-ROM. 5. World wide web document: Beckleheimer, J. 1999. How do you cite URL S in a bibliography? Available: http://www.nrlssc.navy.mil/meta/ bibliography.htm (accessed 13 January 2006) 6. World wide web document (no publication date): Prizker, T.J. n.d., An early fragment from central Nepal, Available: http://www.ingress.com/~astanart/pritker. htm (accessed 4 April 2005) 0128 /

Think Section F / Academic Writing Guide 7. Online journal or periodicals: Von Urff, C.A. 1996, Information systems: Agents for change, Journal of Excellence in Higher Education, 1, (1) Available: http://www.204.17.16.101/journal/summer96/paper1.htm (accessed 3 July 1999) 8. Government report: Review of Engineering Education Steering Committee. 1996. Educating engineers for Australia, exposure draft report (Prof. P. Johnson, Chair) Available: http://www.deetya.gov.au/index.htm (accessed 28 August 1998) 9. Conference proceedingst: Willis, S. 1996, Interface to interact: Technologies and techniques, paper presented at the Australian Computers in Education Conference, 1996. Available: http://www.spirit.com.au/ace96/papers/canberra.htm (accessed 28 August 1997) 0129 /

10. Newspaper: Author identified: Davies, P. 1996, Key mistake stopped MFP, The Australian, 18 June Available: http://www.australian.aust.com/hied/columns/dav18jn.htm (accessed 12 August 2005) 11. Newspaper: Author not identified: Dodson predicts culture of resentment, 1996. The Australian, September1, Available: http://www.australian.aust.com/australian/cgi-bin/news (accessed 1 September 1996) 12. Radio program transcript: Smith, H. 1996, Medicine in Chaucer s time, Ockham s Razer, ABC Radio National transcripts Available: http://www.abc.net.au/rn/science/ockham/or110896.htm (accessed 1 September 1998) 13. CD-ROM publications: Treat the main title like a videotape of an individual program. Treat sections within the CD-ROM like chapters in a book. Show the medium and the computer platform after the title. Cameroon: Chronology. 1995. World Reference Atlas. [CD-ROM Macintosh] Version 1, Dorling Kindersley, London. 0130 /

09 / 9. A sample reference list Bartlett, A. 2007. The Bartlett diaries, weblog, Available: http://www.andrewbartlett.com/blog/ (accessed 22 May 2007) Chilvers, I. 1998. Funk art, in The Oxford dictionary of 20th century art, Oxford University Press, Oxford, p. 225. Chiplin, J. 2001. Hospitality Core Units, Hospitality Books, Sydney. Cho, B. 1996. An analysis of the Korean youth tourist market in Australia. Australian Journal of Hospitality Management, 3(2), 15-25. Coult, D.J. 1993. Optical thin film design. In J.B. Watchtman & R.A. Haver, (eds) Ceramic films and coatings, William Andrew Publishing/Noyes, Knovel, (accessed 5 January 2005) Davies, P. 1996. Key mistake stopped MFP, The Australian, 18 June, Available: http://www.australian.aust.com/hied/columns/dav18jn.htm (accessed 12 August 2005). Department of Immigration and Multicultural and Indigenous Affairs. 2004. The Department of Immigration and Multicultural and Indigenous Affairs, Canberra, Available: http://www.immi.gov.au/ (accessed 14 March 2004) Derham, F. 2001. Art for the child under seven, 7th ed, Australian Early Childhood Association, Watson, ACT. Dr Brain thinking games. 1998. CD-ROM, Knowledge Adventure Inc., Torrance, California. Forshaw, R. 2005. Digital image manipulation the hard way, Design Graphics, no. 119, pp. 42-51. Freud and science. An essay evolves, wiki article, March 8 2007, Available: http://evolvingessay.pbwiki.com/freud+and+science (accessed 20 May 2007). 0131 /

Think Section F / Academic Writing Guide Gajski, D.D., Vahid, F., Narayan, S. & Gong, J. 1994. Specification and design of embedded systems, PTR Prentice Hall, Englewood Cliffs, New Jersey. Hughes, R. 1980. The shock of the new: art and the century of change, British Broadcasting Corporation, London. Making an issue out of violence. 1991. [radio program], Women on the line, 3CR, 10 August. Mp3-mac.com 2003, What is Mp3? Available: http://www.mp3-mac.com/pages/what is Mp3.html (accessed 15 October 2003) Online resources, publications, training. 2001. Australian Copyright Council, Redfern, NSW. O Sullivan, S. 2003. Discussion on citation and referencing. [Letter] (Personal communication, 5 June 2003). Seah, R. n.d. Micro-computer applications, Microsoft Press, Redmond, Washington. Shapiro, E. 2006. Metro design studio. Communication Arts, 347, September/ October, 38-47. Von Urff, C.A. 1996. Information systems: Agents for change, Journal of Excellence in Higher Education, 1(1), Available: http://www.204.17.16.101/journal/summer96/paper1.htm (accessed 3 July 1999). Wallis, R. 2002. Email, 24 April, rwallis@swin.edu.au Wang, Y., Qualls, W. 2007. Towards a theoretical model of technology adoption in hospitality organization. International Journal of Hospitality, 26, 560-573. Please note: The list is in alphabetical order. All references relate to items referred to in the text. 0132 /

Think Section F / Academic Writing Guide 10. Submitting your assignment 11. References To submit your assignment, please follow these college procedures. 1. Ensure that the assignment is submitted by the due date and time specified. On campus students must submit their assignment on the due date and within College office hours. Failure to do so may lead to a reduction in marks. Refer to your lecturer if you are unsure. Always ask don t just assume. 2. If you require more time to complete your assignment consult your lecturer 3 days or more before the due date to enquire about an extension of time. Ballard, B. & Clanchy, J. 1992. Teaching Students from Overseas. Longman Cheshire, Melbourne Knowles, M. S. 1980. The Modern Practice of Adult Education, Associated Press, New York Style Manual for Authors, Editors and Printers. 2002. 6th edn. Revised by Snooks & Co. AGPS, Canberra 3. Follow the written procedures for the required presentation of your assignment. You may be asked to bind the assignment, use a covering page or forward an electronic version as well. Remember, marks can be easily lost by submitting work that does not follow the guidelines of your college. Always ask if you re unsure. 0133 /

010 011 / 12. Quick Referencing Guide (Books) Example Book with single author An example of an in text reference Chiplin (2001) argues that... The entry in the reference list Chiplin, J. 2001. Hospitality Core Units, Hospitality Books, Sydney. Book with 2 or 3 authors According to Cooper, Krever and Vann (2002)... Cooper, G.S., Krever, E. & Vann, R.J. 2002, Income taxation: commentary and materials, 4th ed, Australian Tax Practice, Sydney, NSW. Book with more than 3 authors As suggested by Gajski et al. (1994, p. 20)... Gajski, D.D., Vahid, F., Narayan, S. & Gong, J. 1994. Specification and design of embedded systems, PTR Prentice Hall, Englewood Cliffs, New Jersey. Book with no author (Use the title of the work) As shown in Networking essentials plus (2000)... (Use the title of the work) Networking essentials plus. 2000, Microsoft Press, Redmond, Washington. Book with no date This has been pointed out by Seah (n.d) when... Seah, R. n.d. Micro-computer applications, Microsoft Press, Redmond, Washington. 0134 /

12. Quick Referencing Guide (Books) Example Book sponsored by an institution, corporation or other organisation An example of an in text reference Deni Green Consulting Services (2001) has compiled The entry in the reference list Deni Green Consulting Services. 2001. Capital idea: realizing value from environmental and social performance, Deni Grenn Consulting Services, North Carlton, Victoria. One author citing another author (Acknowledge both sources in your text) Chambliss and Ryther (cited in Liazos 1985) reported (Give details of the citing author) Liazos, A. 1985. Sociology: a liberating perspective, Allyn and Bacon, London. Book with government department as author According to the Department of Foreign Affairs and Trade (2002).. Department of Foreign Affairs and Trade. 2002. Australia-China: a photographic record: to commemorate the 30th anniversary of the establishment of diplomatic relations between Australia and the People s Republic of China: 1972-2002, Department of Foreign Affairs and Trade, Canberra. 2nd or later edition of a book Several characteristics support this (Derham 2001, p. 46) and Derham, F. 2001. Art for the child under seven, 7th ed, Australian Early Childhood Association, Watson, ACT. 0135 /

Think Section F / Academic Writing Guide 12. Quick Referencing Guide (Journals) Example Journal article with single author An example of an in text reference Cho (1996, p. 16) acknowledges The designers at Metro follow identity guidelines based on.. (Shapiro, 2006, p. 40) The entry in the reference list Cho, B. 1996. An analysis of the Korean youth tourist market in Australia. Australian Journal of Hospitality Management, 3(2), 15-25. Shapiro, E. 2006. Metro design studio. Communication Arts, 347, September/ October, 38-47. Journal article with two or three authors Wang and Qualls (2007) maintain (p.562). Wang, Y., Qualls, W. 2007. Towards a theoretical model of technology adoption in hospitality organization. International Journal of Hospitality, 26, 560-573. Journal article with no author Such a strategy is already in use (Building human resources instead of landfills 2000) and. Building human resources instead of landfills 2000, Biocycle, 41(12), 28-29. Basic format for journal articles: Author s family name, Initial(s). Date of the journal/periodical. Title of article. Title of journal/periodical, Volume and/or issue number of journal/periodical, Day/Month/ Season-if applicable, page numbers of the article. 0136 /

Think Section F / Academic Writing Guide 12. Quick Referencing Guide (Journals) Example Journal article from an electronic journal An example of an in text reference According to Von Urff (1996) The entry in the reference list Von Urff, C.A. 1996. Information systems: Agents for change, Journal of Excellence in Higher Education, 1(1), Available: http://www.204.17.16.101/journal/summer96/paper1.htm (accessed 3 July 1999). Journal article accessed using an electronic database Smith and Lesure (2007 p. 360) point out... Smith, R.A. & Lesure, J.D. 2007. Barometer of hotel room revenue: a regular service of Smith travel research (Statistical table) (Financial report), Cornell Hotel & Restaurant Administration Quarterly, 48(4), 360(1). 11. Quick Referencing Guide (Digital Publications) Example An example of an in-text reference The entry in the reference list Electronic book Trochim (2000) maintains that Trochim, W. M. 2000. The research methods knowledge base, 2nd edn, updated 2 August 2000, Available: http://socialresearchmethods.net/kb/index.htm (accessed 14 November 2001). 0137 /

12. Quick Referencing Guide (Digital Publications) Example Reports from online databases An example of an in text reference According to IBISWorld Australia (2004),... The entry in the reference list IBISWorld Australia. 2004. Taxi and other road passenger transport in Australia (I6123), 7 September, IBISWorld, (accessed 4 January 2005). Articles from online encyclopedias Encyclopedia Britannica Online (2007) demonstrates... Computer design. 2007. Encyclopedia Britannica Online, (accessed 20 February 2008). Extract from an online book Coult (1993) states... Coult, D.J. 1993. Optical thin film design. In J.B. Watchtman & R.A. Haver, (eds) Ceramic films and coatings, William Andrew Publishing/Noyes, Knovel, (accessed 5 January 2005). Table from an online book According to Patnaik (2003)... Thermochemical properties of inorganic chemicals [interactive table] in Patnaik, P. 2003. Handbook of inorganic chemicals, McGraw Hill, Knovel, Available: http://www.knovel.com/knovel2/tocjsp?bookid= 688&VerticalID=0 (accessed 10 January 2005). Basic format for digital publications: Author s family name, Initial(s). year date. Title of document or website, Available: URL (date accessed 0138 /

12. Quick Referencing Guide (Digital Publications) Example A World Wide Web site An example of an in text reference The Department of Immigration and Multicultural and Indigenous Affairs website (2004) has details of... The entry in the reference list Department of Immigration and Multicultural and Indigenous Affairs. 2004. The Department of Immigration and Multicultural and Indigenous Affairs, Canberra, Available: http://www.immi.gov.au/ (accessed 14 March 2004). Web page with no author White pages online (2002) confirmed... White pages online. 2002. Telstra Corporation Limited, Available: http://www.whitepages.com.au/wp (accessed 15 April 2002). Web document with no date This is clarified by Prizker (n.d) who... Prizker, T. J. n.d. An early fragment from central Nepal, Available: http://www.ingress.com/~astanart/pritker.htm (accessed 4 April 2005). Document on World Wide Web without an author but with a sponsoring body In discussing the issues related to Mp3s (Mp3- mac.com 2003) the... Mp3-mac.com 2003, What is Mp3? Available: http://www.mp3-mac.com/pages/what_is_mp3.html (accessed 15 October 2003). 0139 /

Think Section F / Academic Writing Guide 12. Quick Referencing Guide (Digital Publications) Example Web page of a company or organisation An example of an in text reference Referring to Carnarvon Petroleum NL 2002,... The entry in the reference list Carnarvon Petroleum NL 2002. Carnarvon Petroleum NL, Available: http://www.carnarvon.com.au/ (accessed 28 May 2002). (When there is no author, but an organization is the copyright owner, you cannot assume that the organization is also the author. In some cases, like company web pages or company reports, the company will own the copyright and be the author, although usually the title of the web page is all that is given and the authorship is assumed rather than written in the citation.) Annual report. 2004. Coles Myers Ltd., Available: http://corporate.colesmyer.com.au/shared/20041020 Concise_Report.pdf (accessed 5 January 2005). Discussion lists, newsgroups Patterson (2001) acknowledged this in a posting on the... Patterson, S. patters@rockets.com.au. 2001. Something s got to give, list server, 29 January, National Association of Sceptics, Available: http://www.nsa.net.au/listserv/ (accessed 8 February 2003). 0140 /

Think Section F / Academic Writing Guide 12. Quick Referencing Guide (Digital Publications) Example Email An example of an in text reference Wallis confirmed this by email on 24 April 2002 The entry in the reference list Wallis, R. 2002. Email, 24 April, rwallis@swin.edu.au Weblog (Blog) (Include author name and year of posting) (Bartlett 2006) The Bartlett diaries, Wiki Web Video (Cite the title of the wiki and the date of last revision) (An Essay Evolves 2007)...(hugoroosevelt 2007). Freud and science. An essay evolves, wiki article, March 8 2007, Available: http://evolvingessay.pbwiki.com/freud+and+science (accessed 20 May 2007). Hugoroosevelt. 2007. Buzan Tony Speed Reading video, Available: http://www.youtube.com/watch?v=b2pqauqwgww (accessed 16 December 2009) 11. Quick Referencing Guide (Special publications and materials) Example Conference proceedings An example of an in-text reference It has been shown (Willis 1996) that... The entry in the reference list Willis, S. 1996. Interface to interact: Technologies and techniques, paper presented at the Australian Computers in Education Conference, 1996. 0141 /

12. Quick Referencing Guide (Special publications and materials) Example Newspaper article (with author) An example of an in text reference As Davies described (1996) in his article... Cauchi (2004) reports on the Global Amphibian Assessment study. The entry in the reference list Davies, P. 1996. Key mistake stopped MFP, The Australian, 18 June, Available: http://www.australian.aust.com/hied/columns/ dav18jn.htm (accessed 12 August 2005). Gauchi, S. 2004. World s green markets on the brink, The Age, 16 October, p. 10. Newspaper article (no author) in the Advertiser (23 October 2001, p.10). Federal election: new Chipp in politics, The Advertiser, 23 October, 2001, p.10. Government report Human Rights and Equal Opportunity Commission. 1997. Bringing them home: report of the National Inquiry into the Separation of Aboriginal and Torres Strait Islander Children from their Families, (R. Wilson, Commissioner), Human Rights and Equal Opportunity Commission, Sydney. Pamphlet or Brochure Additional resources are identified in the pamphlet (Online resources, publications, training 2001). Online resources, publications, training. 2001. Australian Copyright Council, Redfern, NSW. Basic format for digital publications: Author s family name, Initial(s). year date. Title of document or website, Available: URL (date accessed 0142 /

12. Quick Referencing Guide (Special publications and materials) Example Image in a journal article An example of an in text reference The image Earthbound Cheetahs (Forshaw 2005, p. 43) is particularly striking... The entry in the reference list Forshaw, R. 2005. Digital image manipulation the hard way, Design Graphics, no. 119, pp. 42-51. Video recording e.g. videotapes Murnau (1984) demonstrates... Murnau, F.W. 1984. Nosferatu the Vampire (Dracula) [videorecording], Video Yesteryear, Sandy Hook, Conn. Sound recording e.g. discs, tapes, reels, cassettes... (Jane Knowles 1996) Jane Knowles. 1996 [sound recording], ABC Radio Tapes, Sydney. Act... in accordance with the provisions of s 39B of the Judiciary Act 1903 (Cwlth)... Judiciary Act 1903 (Cwlth) Bill Interactive Gambling Bill 2001 (Cwlth) (cl.3) makes provision for... Interactive Gambling Bill 2001 (Cwlth) Case...Australian Broadcasting Tribunal v Bond (1990) 170 CLR 321 at 336-337. Australian Broadcasting Tribunal v. Bond (1990) 170 CLR 321 0143 /

Think Section F / Academic Writing Guide 12. Quick Referencing Guide (Special publications and materials) Example An example of an in text reference The entry in the reference list Slides According to Birnstihl (1980)... Birnstihl, H. 1980. Emotions [slide], Northside Productions, North Melbourne. Radio and television broadcasts Making an issue out of violence (1991)... (Making waves 1995). Title. If no title is given in the program, you should supply your own short descriptive title, enclosed in square brackets. (a) Year of broadcast (b) Format (c) Series title (d) Broadcasting station Day/ month of broadcast Making an issue out of violence. 1991. [radio program], Women on the line, 3CR, 10 August. Making waves. 1995. [television program], SBS Television, 9 March. 0144 /

Think Section F / Academic Writing Guide 12. Quick Referencing Guide (Special publications and materials) Example Personal communication (letters, memos, interviews, telephone conversations, lecture notes and some electronic communications) An example of an in text reference...hindle, E. 2000, pers.comm., 2 June) The entry in the reference list Hindle, E. 2000. Introducing Cow & Gate Omneo Comfort: an infant milk for digestive comfort. [Letter] (Personal communication, 2 June 2000). O Sullivan, S. 2003. Discussion on citation and referencing. [Letter] (Personal communication, 5 June 2003). CD-ROMS (Dr Brain thinking games 1998) Dr Brain thinking games. 1998. CD-ROM, Knowledge Adventure Inc., Torrance, California. Podcasts (Digital media files) (The wings of a butterfly-children, teenagers and anxiety 2005) The wings of a butterfly-children, teenagers and anxiety. 2005. Podcast radio programme, ABC Radio National, Sydney, 10 September, Available: http://www.abc.net.au/podcast/default.htm#mind (accessed 16 September 2005). 0145 /

12. Quick Referencing Guide (Special publications and materials) Example Patent An example of an in text reference Aspects of the Dyson (2009) vacuum cleaner design... The entry in the reference list Dyson, J. 2009. Vacuum Cleaner, US Patent D596360 Internal publications Strategic Marketing (2009) indicates that... Strategic Marketing Management ADCCSMM. 2009. Develop and manage marketing strategies, THINK: William Blue College of Hospitality and Tourism, Sydney. 0146 /

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