Oracle Open World Sep 2014 AMMROC Information Technology
Agenda UAE in a glance What is AMMROC? Vision, Mission & Core Values IT as Business Enabler IT Strategy 2 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
AMMROC 3 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
Corporate & IT Vision Corporate s Vision AMMROC will provide industry best maintenance service and support of UAE Armed Forces aircraft while developing a highly skilled and educated workforce. IT Vision Deliver world class IT services through the transformation of High end technologies and infrastructure into value for MRO operations and AMMROC s Employees. 4 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
Core Values (TIPI) Teamwork We respect one another s views and individuality in a supportive environment that fosters teamwork, cooperation and open communication. Integrity We value our reputation and conduct our business with honesty and sincerity. We take responsibility for our actions and deliver on our promises. Performance Excellence We are committed to the pursuit of excellence in everything we do. We set and meet the highest standards of quality and efficiency, build trust and exceed customer expectations. Innovation We constantly strive for improvement by adopting pioneering processes and technologies that place us at the forefront of military MRO on a global level. 5 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
IT as Business Enabler. Corporate Mission To be a world class center of excellence in military aviation services applying best practices through a highly skilled workforce and pioneering new and advanced technologies. IT Mission Deploy High End, Scalable IT Infrastructure to host current and future AMMROC applications and services Build state-of-the-art ERP Solution, to support all business activities Enable collaboration across the organization through different communication channels and systems (Intranet portal, corporate website, Self Services, email, collaboration platform) Building a team of national IT calibers who can lead future IT projects Enforce compliance with Information technology policies and procedures 6 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
AMMROC s 5-Yrs plan AMMROC is striving to achieve its vision as a global MRO. To reach its destination, the organization has concluded a set of challenging performance metrics to manage enterprise performance excellence through: Agility and market driven dynamics Better working capital management Fast decision making cycle Efficient Supply Chain Management Optimized stock levels Long & short term provisions for materials Advanced forecasting techniques for material planning 7 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
IT Oracle ERP Strategy (5-Yrs Strategic Plan) 8 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
Project Idea Core Values Teamwork We respect one another s views and individuality in a supportive environment that fosters teamwork, cooperation and open communication. Integrity We value our reputation and conduct our business with honesty and sincerity. We take responsibility for our actions and deliver on our promises. Performance Excellence We are committed to the pursuit of excellence in everything we do. We set and meet the highest standards of quality and efficiency, build trust and exceed customer expectations. IT Mission Deploy High End, Scalable IT Infrastructure to host current and future AMMROC applications and services Build state-of-the-art ERP Solution, to support all business activities Enable collaboration across the organization through different communication channels and systems (Intranet portal, corporate website, Self Services, email, collaboration platform) Building a team of national IT calibers who can lead future IT projects Enforce compliance with Information technology policies and procedures Innovation We constantly strive for improvement by adopting pioneering processes and technologies that place us at the forefront of military MRO on a global level. 9 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
AMMROC s ERP Framework Core Values Teamwork We respect one another s views and individuality in a 10 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
Finance Projects Management Decision Support Systems Human Capital Management Supply Chain Management Maintenance Operations AMMROC s ERP Modules Implemented Core HR Payroll Self Services I-Recruitment Learning Management Performance Management Time & Labor Licensing Management (Custom) Inventory Procurement Warehouse Management I-Supplier Advanced Supply Chain Planning Mobile Supply Chain Applications RFID Integration cmro Configuration cmro Engineering cmro Planning cmro Execution Maintenance Operations Centers (Custom) Mission Capability (Custom) Safety Management (Custom) Technical Publications Management (edoc) General Ledger Payables Receivables Cash Management Fixed Assets Projects Projects Billing Projects Costing Contracts Management (Custom) 11 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT BI Dashboards (Custom) Oracle Discoverer Custom Reports
ERP Migration to AMMROC SuperCluster Servers Facts globally recognized by regarding the uniqueness of AMMROC cmro implementation: The 1 st crmo implementation on SuperCluster globally The largest implementation of Oracle E-Business Suite on SuperCluster in terms of the number of E-Business Suite applications implemented. (since cmro is touching up to 22 applications in E- Business Suite) 28 days for deploying the most complex EBS solution (cmro) is one of the fastest deployment times for Supercluster implementations The second highest consolidation ratio of all EBS implementations on SuperCluster globally. Status: Project Status: Completed on 15 th March 12 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
Project Team Team Size: 36 o 10 Functional Consultants o 14 Technical Consultants o 4 Solution Architects o 2 Database Administrators o 2 SOA administrators o 2 OS Administrators o 1 Network Engineer o 1 Systems Engineer AMMROC Project Mgmt Functional Team Technical Team Program Sponsor (AMMROC CEO) Program Manager (IT Director) MDS Project Mgmt Technical Consultants Service Oriented Architecture Team Oracle Project Mgmt Solution Architects Database Admin Team Data Center Team Operating System Administrators Network Infrastructure Team Support Team Around 4360 man hours have been consumed to complete the project 13
How did AMMROC manage to do the implementation in 28 days? Success Factors: Sponsorship and ownership of project delivery Clear communication management (show details) Well defined roles and responsibilities Project and Schedule Management We have built the know-how during the 12.1.3 Upgrade project, when we ve successfully completed the upgrade project in 1.5 months Capitalizing on the success of upgrade and improved team techniques, we were able to test and verify 402 different processes and functions in a 4-days UAT for Super Cluster. Project team was around 36 team members who have worked for 4360 man hours to complete the project Effective risk and change management to mitigate deviation from project objectives 14 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
Migration Plan Phase (1) Establish Infrastructure Phase (2) Migration Preparation Phase (3) UAT & Go-Live Duration: 11 days Key Activities: 1. Hardware Installation & Configuration 2. Network Configuration Duration: 11 days Key Activities: 1. DB Configuration 2. OS/Zones Configuration 3. Apps Configuration 4. Copy the application filesystem to new Target servers 5. Copy the database Backup to target ZFS f-ilesystem 6. Migrate the Database Instance to Super Cluster 7. Upgrade the Database Instance to 11.2.0.4 8. Convert the Oracle Database 11gR2 to Oracle RAC 9. Post-Migration Steps Duration: 6 days Key Activities: 1. UAT 2. Issues Fixes 3. Sanity Checks 4. Go-Live 15 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
Project Overview Test Scenarios Ammroc Team was able to test and verify 402 different processes and scenarios in a 4-days UAT for Super Cluster. Preparations included: DB Upgrade from 11.2.0.2.7 to 11.2.0.4 OS Upgrade from Solaris 10 to Solaris 11 Customizations Testing and tweaking (more than 300 custom objects were tested) 1 SR has been raised which, have been classified as Go-Live show-stopper. Resolved successfully by Oracle Support Team prior to Go- Live. Area Processes/ Scenarios Tested cmro 184 SCM 124 HRMS 29 Finance 23 EAM 18 BI 13 edoc 11 Total 402 16
Solution Architecture Conceptual Architecture Specifications 17 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
AMMROC s Supercluster Configuration 18 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
Super cluster Backup EMC AVAMAR 7.0 Datacenter T5-8 Oracle Super Cluster - Avamar use RMAN(Recovery Manager) Solaris Backup Client for Oracle Database Backup and File System Backup for Application Backup - AVAMAR Backup Policy configured for Application and Databases. - Avamar RMAN Solaris Client installed. - Client Registered and Activated with AVAMAR Server Datacenter. - 14 days Retention period policy - Backup Scheduled Daily at 11.30 PM. 19 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
Replication EMC AVAMAR 7.0 DR Datacenter Dedicated WAN Link EMC AVAMAR 7.0 Main Datacenter DR DC - CMRO Database and Application backup Replication configured from Main Datacenter to DR Data Center - Daily and weekend Replication Configured to start at 18:00 20 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
AVAMAR Extended Retention AVAMAR TO TAPE EMC AVAMAR 7.0 Main Datacenter EMC AVAMAR MEDIA ACCESS NODE DC - Daily Backups are exported to tape on every Sunday s (30 Days Retention Period) - Monthly Backups are exported to tape on Every Month End (360 Days Retention Period) - Yearly Backup are exported to tape at the end of each year. Exports of the full Yearly Backups from AVAMAR Server to Tape (10 Years Retention Period) Tape Library 21 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
IT Org Structure Management Applications Data Center Network & Comm. Support QA & Governance Security 22 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
ROI Advanced Supply Chain Plan (minutes) Month End Closing (minutes) 100 90 90 100 90 90 80 80 70 70 60 60 50 50 40 40 30 20 27 30 20 27 10 10 0 Execution time on Old Server Execution time on Super Cluster 0 Execution time on Old Server Execution time on Super Cluster Benefits: Man hours saved: 8 hours saved X 10 planners= 320 man hours per month. Annual Cost Saving: AED - Business have great flexibility to run multiple ASCP programs to handle multiple business scenarios for analysis. Plans output is generated in less time for faster decision making. On Super cluster, Business can run those programs during working hours without impacting system performance. That was not possible using old servers. Benefits: Man hours Saved per month: 8 man hours saved X 7 Finance controllers Man hours used on SC: Annual Cost Saving: AED - Business is now able to close the month during the 1 st working day of the following month. This saves 1 complete working day in comparison to the old server 23 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
ROI 3 2 2 2 Generating PO (minutes) 0.6 0.5 0.4 0.3 Resources Time booking (minutes) 0.5 1 0.2 1 0 Execution time on Old Server 0.17 Execution time on Super Cluster 0.1 0 Execution time on Old Server 0.05 Execution time on Super Cluster Benefits: Average monthly transactions: 1950 Man hours saved per month using SC: around 60 man hours Cost Saving: AED - Benefits: Average monthly transactions: 222,248 Man hours saved per month using SC: around 3792 man hours Annual Cost Saving: AED - 24 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
Overall ROI Record Aircraft Defect (minutes) Print Maintenance Task Card (minutes) 4 3 3 4.00 3.50 3.72 3 2 2 1 3.00 2.50 2.00 1.50 1.00 1 0 Execution time on Old Server 0.08 Execution time on Super Cluster 0.50 0.00 Execution time on Old Server 0.50 Execution time on Super Cluster Benefits: Average monthly transactions: 78,000 Man hours saved per month using SC: around 3792 man hours Annual Cost Saving: AED - Benefits: Avg monthly transactions: 39,000 Mhrs saved per month : 2091 Cost Saving: AED - 25 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT
Lessons Learnt Sponsorship and ownership of project delivery. High level of awareness and ownership for project sponsor and key executive stakeholders Thorough planning for tasks, resources, structured methodology according to project management best practices Ensure involvement of business SMEs in testing and results verification Having adequate SMEs/team with competent skills and experience Well defined roles & responsibilities Clear communication management (timely Meetings, Reports, comm channels) Establish communication channels with Oracle Support team (Alert & Involve mode) Well defined roles and responsibilities Project execution and Schedule Management (Progress reporting, clear phases, milestones) Effective risk and change management to mitigate deviation from project objectives/deliverables Documented testing scenarios and end results Fostering team work and rewarding Expect the unexpected. Well documented procedures for routine tasks 26 AMMROC & GHQ PROPRIETARY & CONFIDENTIAL COPYRIGHT