Managed Cloud Database Service

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2 Managed Cloud Database Service Transform your Business with Managed Database Cloud On-premise Guru Shashikumar Director, Product Management Oracle Managed Cloud Services October 2014

3 Agenda Oracle Managed Cloud Services - Overview Managed Cloud Database Service (MCDS) - Overview MCDS Deployment & Delivery Approach Demo 3

4 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 4

5 Oracle Cloud Solutions OMCS is the on-ramp to the Cloud for Oracle customers Oracle Cloud Consume Oracle as subscriptionbased services Private Cloud Build and manage your own cloud using Oracle cloud products 5

6 Managed Cloud Services Unique Portfolio Applications to Disk Singular Focus on Oracle Red Stack Accelerated upgrades Certified configurations optimized across stack Advanced SIEM with predictive incident management Go-Live Center reduces postgo-live issues 54% Across all industries Flexible deployments Unique connections to Product Development and Oracle Support 6

7 Massive Scale Hundreds of change projects executed successfully Up to 5.34 billion database transactions per hour 41+ petabytes of managed storage World s largest Oracle VM and Linux grid 7

9 MCDS Service Offering Overview Delivering the best of On-premise and Cloud Customer Internal Network and Applications Managed Private Database Cloud OMCS Integration Platform Deliver all the benefits of a Database Cloud Retain the benefits of on-premise systems Managed end-to-end by Oracle Aligned with Oracle strategic imperatives Customer Data Center Oracle Remote Management 9

10 Managed Cloud Database Service Key Drivers Drive Business Transformation with Oracle on Oracle Managed by Oracle Agility Cost Service Levels Self-service Rapid Provisioning Elastic Scaling Standardization Consolidation Consumption billing Latest HW/SW currency Increased Availability High Performance Risk Integration IT Efficiency Best-in-class Security Regulatory Compliance - PCI, PII, PHI, ITAR, FedRamp, etc. IT Systems integration Cross Cloud Integration Focus on core competence Business Enabler vs Cost Center 10

11 MCDS Typical Use Cases Shared, Standardized Platform for Database Consolidation and Rapid Provisioning of New Databases Development & Test Database Consolidation New Application Deployment Develop/test solutions faster Boost developer productivity Maximize hardware utilization Lower CapEx & OpEx Increase utilization & efficiency Elastic scale Deploy app on flexible, standard DB platform Accelerate time to deployment 11

12 MCDS Key Features Consumption based single-vendor offering with one price, one contract and one invoice All the capabilities of a Database Cloud Service Self Service/ Service Catalog Rapid Provisioning Retain Benefits of On-premise Deployments Metered Usage Chargeback / Showback Elastic Scaling APIs for 3 rd Party ITSM Integration Multi-level Security Model Performance Optimization Managed end-to-end by Oracle ITILv3 Lifecycle Management Latest HW/SW Currency Single Point of Contact Availability & Support SLAs 12

14 MCDS Deployment Leverage best-of-breed Oracle Technology and Best Practices Cloud Architecture DB estate assessment - #DBs, Size, Workloads, SLAs Security & Compliance requirements On-premise ITSM integration needs HW sizing and deployment architecture Infrastructure Engineered Systems based - Exadata, Supercluster, ODA, ZFS Self-contained Cloud Module - Switches, Firewall, VPN Cloud Management Framework - OEM 12c, Integration APIs, Chargeback Rules 14

15 MCDS Deployment Leverage best-of-breed Oracle Technology and Best Practices Migrations & Upgrades HW migration to Eng Systems OS migration to OEL or Solaris Database migration and upgrade Baseline Security Hardened OS and DB images Configuration of Firewall and VPN Native auditing of DBA activity 15

16 Fulfillment APIs MCDS Deployment: Cloud Integration Platform API-driven Integration with On-premise ITSM and Oracle Datacenter Transparent delivery of Services Service catalog fulfillment ITSM Portal (SaaS / On-Premise) Integration with OMCS Centralized Management Grid Integration APIs for 3 rd party ITSM Oracle Datacenter VPN OMCS Cloud Integration Platform Customer Datacenter DB Cloud Tape Backup (Customer) Oracle Pulse integration for Reporting & Dashboards Self-service, Reports (Chargeback, Availability, Storage, DB and Host metrics) Oracle Pulse 16

17 Enabling MCDS for Consumption 17

18 MCDS Self-Service Portal Enable Access to Standardized Services for Repeatable and Predictable Results Oracle provided or Third-party Support for role based access Services rendered via a Service Catalog Enable Rapid Provisioning of DBs Integrated DB Lifecycle Management Reporting & Dashboards 18

19 MCDS Service Catalog Offers choice of DB Size, SLAs and Security Levels DB Size Small Medium Large X-Large 2X-Large Compute 1 Core 2 Cores 4 Cores 8 Cores 16 Cores Memory 8 GB 16 GB 32 GB 64 GB 128 GB Storage Increments of 200GB Tiered SLAs Bronze Silver Gold Platinum Diamond Any DB Size can be paired with any of the 5 Service Levels Security Level 1 Level 2 Level 3 Level 4 Any DB Size / SLA can be paired with any Security Level 19

20 MCDS Service Catalog: Separate Business & Technical Catalogs Business Service Catalog Bronze Silver Gold Platinum Diamond Local Availability Best effort 95% 99.5% 99.9% 99.99% Maintenance Windows Every 6 months Every Qtr Every Qtr +On Demand Every Qtr + On Demand Every Qtr + On Demand Disaster Recovery RTO N/A 5 day 4 hours 2 hours 1 hour (Optional) RPO N/A 1 day 1 hour < 1 min < 1 min Backup Weekly Full, Weekly full, Weekly full, Weekly full, Daily incr, Weekly full, Daily incr, Daily incr Daily incr Daily incr Flashback logs Flashback logs Service Desk Hours 8 x 5 8 x 6 24 x 7 x x 7 x x 7 x 365 Alert and Response Time SR1 <= 4 hours SR2 <= 1 day SR1 <= 1 hour SR2 <= 4 hours SR1 <= 15mins SR2 <= 4 hours SR1 <= 15mins SR2 <= 2 hours SR1 <= 15mins SR2 <= 1 hours DB Provisioning Time <= 1 hr <= 3 hrs <= 4 hrs <= 8 hrs <= 24 hours Database Version 11g, 12c 11g, 12c 11g, 12c 11g, 12c 11g, 12c Security Level 1 (Default Security for all Service Tiers) Cloud Admin & Self-service User Technical Service Catalog Bronze Silver Gold Platinum Diamond Database Deployment Local Primary Single Instance RAC 1-Node 2-Node RAC 2-Node RAC, N+1 2-Node RAC, N+1 Local Standby None None None None 2-Node RAC, N+1 Remote Standby None RAC 1-Node 2-Node RAC 2-Node RAC, N+1 2-Node RAC, N+1 Storage Mirroring Dual Dual Triple Triple Triple Database Entity Instance, PDB Instance, PDB Instance, PDB Instance, PDB Instance, PDB Disaster Recovery N/A Dataguard Dataguard Active Dataguard Active Dataguard - FarSync Cloud Admin User 20

21 MCDS Service Catalog: Multi-level Security Model Based on Degree of Data Sensitivity Business Service Catalog Level 1 Secure Configuration Level 2 (+ Level 1) Data Security Level 3 (+ Level 2) Access Control Data Classification Public Data Internal Data Restricted (PII, Financial Info) Preventive Hardened Configuration Hardened Configuration Network Encryption DB Encryption Service, DB Vaulting Service ( Block DBA Access to sensitive data) Level 4 (+ Level 3) Monitor & Block Highly Restricted (Source Code, M&A) Data Redaction Service, Data Masking Service Detective Logging DBA activity Logging DBA activity DB Auditing Service DB Auditing Service Administrative Compliance Check for configuration & patching DB Security Assessment Service Security Management Program Security Management Program Cloud Admin & Self-service User Technical Service Catalog Level 1 Secure Configuration Level 2 (+ Level 1) Data Security Preventive Hardened OS and DB image SSL Level 3 (+ Level 2) Access Control ASO (TDE) Database Vault Level 4 (+ Level 3) Monitor & Block ASO (Data Redaction), EM Data Masking & Subsetting Pack Detective Native Database Auditing Native Database Auditing Audit vault Audit Vault Administrative EM Configuration & Compliance DB Security Assessment Service Security Management Program Security Management Program Cloud Admin User 21

22 MCDS Metering and Chargeback / Showback Single Pane Visibility into Deployed DB Consumption Assign Cost centers to HW Infrastructure Metering and chargeback based on: #DBs, DB Size, Service Level, and Security Level Role-based Chargeback Trends & Reports Cost Transparency at LOB level APIs for integration with billing systems

23 MCDS Operations: Managing the On-Premise DB Cloud 23

24 Core Services: Lifecycle Management from DB-to-Disk Available as part of the Base MCDS Contract Architecture Advisory Backup & Restore Patching / Change Mgmt Capacity Mgmt Level 1 Security Monitoring / Incident Mgmt Integration APIs Metering & Chargeback Initialization & Setup Transition Services Self-service Portal & Service Catalog Reporting & Dashboards DB Provisioning / De-provisioning 24

25 Extended MCDS Services Available via Amendment to Base Contract Integration with on-premise ITSM Database Migrations and Upgrades Disaster Recovery Oracle Application Management Off-schedule Backup and Restore Load Testing Premium Security Services (Levels 2, 3, and 4) PCI and HIPAA Compliance Services 25

26 MCDS Governance Services Single Point of Contact, Virtual CIO Account Mgmt Plan and strategize Solution new ideas Your Direction Oracle Direction Conduct business reviews Service Mgmt Day to Day work Capacity planning Plan, schedule & monitor events Conduct periodic service reviews Project Mgmt Plan and deliver Communicate status, issues Staff and manage Drive solutions, standards, savings 26

27 MCDS Commercials Pricing, Invoicing, & Contracting 27

28 Consumption Pricing, Single Contract and Single Invoice Pricing Invoicing Contracting Minimum Monthly Fees Per-DB fee based on Size, SLA, and Security Level Monthly Metering of DBs deployed Invoice the higher of minimum fees or DB fees Single Invoice Line items for Minimum Fees and Overages Single Service Contract Supporting exhibits for HW/SW 28

29 MCDS Pricing: Typical Example of What s Included Integrated Package of Hardware, Software, Support, and Managed Cloud Services Hardware Engineered Systems - Exadata, Supercluster, ZFS Storage Commodity Servers Technical Support Premier Support for HW Premier Support for SW Software * Eng Systems Operating Software - Exadata Storage SW License EM 12c Cloud Management Pack Managed Cloud Integration Platform * Customers expected to have a ULA for Database SW Managed Cloud Services Core Services Extended Services (Optional) - Available via Base Contract Amendment Tiered Governance 29

31 Value. Choice. Confidence. Gives Customers a Platform for Business Agility Gives Customers a Platform for IT Transformation Fully Managed, Easy to Use, Broadest Suite of Services Only Managed Cloud solution with Enterprise-Grade ERP, HCM, and CX Applications Only Managed Cloud solution with Applications, Platform, and Infrastructure #1 Database, #1 Middleware, Engineered Systems Copyright 2014 Oracle and/or its affiliates. All rights reserved.

33 Oracle Managed Cloud Services Award Winning Service Excellence and Customer Value Leadership 2014 North American Managed Cloud Customer Value Leadership Award from business consulting firm Frost & Sullivan OMCS was the clear winner receiving an exceptional rating in 9 out of 10 evaluation categories Oracle s customer focus is unmatched in the managed cloud market 2014 Outsourcing Excellence Award Best ITO Infrastructure from thought leadership firm Outsourcing Center 2013 Winner Best Cloud full software and hardware platform refresh zero priority 1 issues during the go-live and stabilization period Copyright 2014 Oracle and/or its affiliates. All rights reserved. 33

34 Learn More: Sessions & Customer Success Panel Discussions DEMOgrounds Moscone West, ERP Managed Cloud Lounge Moscone West, Level 3 Session Type Day / Time Location Oracle Managed Cloud Services: Your On-Ramp to the Cloud How the Cloud is Changing the CIO Role Innovation that Fuels the Cloud Managed Cloud Services The Next Level: Managed Security in the Cloud The Power of Engineered Systems in the Cloud Extend Your Cloud Oracle Functional Business Services Managed Cloud Database Service: Database Cloud Delivered On-Premise Oracle Managed Cloud for Industries Strategy Panel Session Panel Panel Panel Session Session Monday, SEP 29 10:15 AM 11:00 AM Monday, SEP 29 1:30 PM 2:15 PM Tuesday, SEP 30 10:45 AM 11:30 AM Tuesday, SEP 30 12:00 PM 12:45 PM Wednesday, OCT 1 12:45 PM 1:30 PM Wednesday, OCT 1 2:00 PM 2:45 PM Wednesday, OCT 1 3:30 PM 4:15 PM Thursday, OCT 2 9:30 AM 10:15 AM Moscone South Moscone South 300 Moscone South 300 Intercontinental Grand Ballroom C Moscone South Moscone South Moscone South Marriott Marquis Salon 10/11 Copyright 2014 Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 34

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