2 Diploma in Business Administration Rationale Aims and Objectives The 2 Diploma in Business Administration is a vocational qualification regulated by Ofqual within the Qualifications and Framework. It focuses on a range of practical skills and underpinning knowledge required in the delivery of Business Administration across a range of vocational areas. The qualification is designed to provide a sound platform onto further learning or training To achieve a 2 Diploma in Business Administration, Learners must complete a minimum of 45 credits - 21 credits from Mandatory Group A, a minimum of 14 credits from Optional Group B, a maximum of 10 credits from Optional Group C and a maximum of 6 credits from Optional Group D. A minimum of 36 credits must be achieved through the completion of units at 2 or above. It is mandatory for Learners undertaking an Apprenticeship to complete 2168 Employee Rights and Responsibilities QCF 2 Diploma in Business Administration (QAN 601/4356/3) H/506/1893 2163 J/506/1899 2165 T/506/1901 2166 Mandatory Group A Mandatory s Communication in a Business Environment Principles of Providing Administrative Services Principles of Business Document Production and Information Management 3 2 19 4 2 25 3 2 21 A/506/1964 2167 Understand Employer Organisations 4 2 40 L/506/1788 2500 R/506/1789 2501 Manage Personal Performance and Development Develop Working Relationships with Colleagues Optional Group B 4 2 18 3 2 19 QCF Optional s L/506/1807 2148 Manage Diary Systems 2 2 12 Y/5061809 2149 Produce Business Documents 3 2 24 L/506/1810 2150 Collate and Report Data 3 2 19
R/506/1811 2151 Store and Retrieve Information 4 2 19 Y/506/1812 2152 Produce Minutes of Meetings 3 2 13 D/506/1813 2153 Handle Mail 3 2 15 H/506/1814 2154 Provide Reception Services 3 2 15 T/506/1865 2156 Archive Information 3 2 14 Y/506/2295 2157 Maintain and Issue Stationery and Supplies 3 2 18 J/506/1868 2158 Use and Maintain Office Equipment 2 2 10 L/506/1869 2159 D/506/1875 2160 H/506/1876 2161 Contribute to the Organisation of an Event Organise Business Travel or Accommodation Provide Administrative Support for Meetings 3 2 23 4 2 23 4 2 28 R/506/1890 2162 Administer Finance 4 2 21 M/506/1895 2164 Buddy a Colleague to Develop their Skills 3 2 19 L/506/1905 2168 Employee Rights and Responsibilities 2 2 16 D/506/1794 2139 K/506/1796 2141 A/506/1799 2143 Health and Safety in a Business Environment Use a Telephone and Voice Mail System Meet and Welcome Visitors in a Business Environment 2 1 10 2 1 20 2 1 20 K/506/1913 2172 Develop a Presentation 3 3 11 M/506/1914 2173 Deliver a Presentation 3 3 17 A/506/1916 2175 Contribute to the Development and Implementation of an Information System 6 3 21 F/506/1917 2176 Monitor Information Systems 8 3 43 M/506/1945 2183 Analyse and Present Business Data 6 3 24 Optional Group C QCF Optional s M/502/4300 1337 Using Email 3 2 20 F/502/4396 1349 Bespoke Software 3 2 20 A/506/2130 1285 Deliver Customer Service 5 2 27
R/506/2134 1291 Process Information About Customers 3 2 14 Y/506/2149 1297 Develop Customer Relationships 3 2 18 F/506/1934 2517 Participate in a Project 3 3 19 F/601/8320 1338 Processing Customers Financial Transactions 4 2 8 T/505/1238 1339 Payroll Processing 5 2 20 Optional Group D QCF A/506/1818 2155 D/506/1939 2178 Optional s Understand the use of Research in Business Understand the Legal Context of Business 6 2 40 6 3 44 K/503/8194 1325 Principles of Customer Relationships 3 2 18 R/506/2294 2502 Principles of Team Leading 5 2 37 J/506/1806 2503 Principles of Equality and Diversity in the Workplace 2 2 10 D/502/9928 1324 Principles of Marketing Theory 4 2 30 L/506/2083 1279 R/505/3515 1340 Understand Working in a Customer Service Environment Know how to Publish, Integrate and Share using Social Media 3 1 25 5 2 40 F/505/6880 1341 Exploring Social Media 2 2 16 L/505/3514 1342 Understand the Safe use of Online and Social Media Platforms 4 2 35 Minimum guided learning hours 229 Maximum guided learning hours - 351 It also aims: to provide skills at 2 in the Qualifications and Framework for those interested in the delivery of Business Administration to provide opportunities for staff delivering Business Administration in any industry to gain a 2 qualification to qualify Learners as a Business Administration deliverer at 2 to sustain the interest of Learners wanting to work in the delivery of Business Administration to encourage knowledge and understanding of the delivery of Business Administration at 2
to provide opportunities for Learners to focus on the development of the major Key Skills and the wider Key Skills in a Business Administration context, such as communicating with clients, working with others and problem solving to provide opportunities for Learners to develop a range of skills, techniques, personal qualities and attitudes essential for successful performance in employment as a deliverer of Business Administration Assessment This qualification will be assessed using a variety of assessment methods as set out below. All internal assessments will be undertaken by the Centre Appointed Assessors and Internal Verifiers. Multiple-choice assessments (MCQ) will be set and marked by. The External Verifier will visit a minimum of twice a year and will review a sample of portfolio evidence as well as observing general overall standards of the centre Mandatory Group A QCF H/506/1893 2163 J/506/1899 2165 T/506/1901 2166 A/506/1964 2167 L/506/1788 2500 R/506/1789 2501 Mandatory s Communication in a Business Environment Principles of Providing Administrative Services Principles of Business Document Production and Information Management Understand Employer Organisations Manage Personal Performance and Development Develop Working Relationships with Colleagues MCQ MCQ MCQ Optional Group B QCF Optional s L/506/1807 2148 Manage Diary Systems Y/5061809 2149 Produce Business Documents L/506/1810 2150 Collate and Report Data R/506/1811 2151 Store and Retrieve Information Y/506/1812 2152 Produce Minutes of Meetings D/506/1813 2153 Handle Mail H/506/1814 2154 Provide Reception Services T/506/1865 2156 Archive Information
Y/506/2295 2157 J/506/1868 2158 L/506/1869 2159 D/506/1875 2160 H/506/1876 2161 Maintain and Issue Stationery and Supplies Use and Maintain Office Equipment Contribute to the Organisation of an Event Organise Business Travel or Accommodation Provide Administrative Support for Meetings R/506/1890 2162 Administer Finance M/506/1895 2164 L/506/1905 2168 D/506/1794 2139 K/506/1796 2141 A/506/1799 2143 Buddy a Colleague to Develop their Skills Employee Rights and Responsibilities Health and Safety in a Business Environment Use a Telephone and Voice Mail System Meet and Welcome Visitors in a Business Environment K/506/1913 2172 Develop a Presentation M/506/1914 2173 Deliver a Presentation A/506/1916 2175 Contribute to the Development and Implementation of an Information System F/506/1917 2176 Monitor Information Systems M/506/1945 2183 QCF M/502/4300 1337 Using Email Analyse and Present Business Data Optional Group C Mandatory s F/502/4396 1349 Bespoke Software A/506/2130 1285 Deliver Customer Service R/506/2134 1291 Y/506/2149 1297 Process Information About Customers Develop Customer Relationships F/506/1934 2517 Participate in a Project F/601/8320 1338 Processing Customers Financial Transactions T/505/1238 1339 Payroll Processing
QCF A/506/1818 2155 D/506/1939 2178 K/503/8194 1325 Optional Group D Mandatory s Understand the use of Research in Business Understand the Legal Context of Business Principles of Customer Relationships R/506/2294 2502 Principles of Team Leading J/506/1806 2503 Principles of Equality and Diversity in the Workplace D/502/9928 1324 Principles of Marketing Theory L/506/2083 1279 R/505/3515 1340 Understand Working in a Customer Service Environment Know how to Publish, Integrate and Share using Social Media F/505/6880 1341 Exploring Social Media L/505/3514 1342 Understand the Safe use of Online and Social Media Platforms * The following are examples of evidence that a portfolio may include: Performance evidence Oral questions Written questions Assignments Written reports Verbal presentations supported by witness testimony Workbooks or logbooks completed during visits or in the workplace of the Qualification a. All units are graded b. If a Learner is unsuccessful in any area, they will be re-assessed only in the unit where they have not achieved a pass grade c. The remainder of the results will stay in the system until all units have been achieved d. Learners must achieve a pass grade in all assessments to achieve the 2 Diploma in Business Administration (see assessment table above) Recommended Prior It is recommended that prior to commencing the 2 Diploma in Business Administration, Learners will have reached a standard where they have a sufficient level of literacy and numeracy to benefit from and succeed in this qualification
Opportunities for Progression Once Learners have achieved the 2 Diploma in Business Administration they may progress on to other or equivalent qualifications at 2 or above, for example: 3 Certificate in Business Administration 3 Diploma in Business Administration 2 Certificate in Customer Service 2 Diploma in Customer Service 3 Certificate in Customer Service 3 Diploma in Customer Service 2 Certificate in Management and Leadership 2 Diploma in Management and Leadership 3 Certificate in Management and Leadership 3 Diploma in Management and Leadership This qualification enables Graduates to progress to further training and development and also to gain employment in Business Administration Relationship to National Occupational Standards (NOS) has mapped to National Occupational Standards where they exist http://nos.ukces.org.uk/pages/index.aspx. has ensured that best practice in the workplace has been reflected in the qualification. has linked the qualification to the relative job roles as well as ensuring that it reflects the required level of knowledge and ability for Business Administration deliverers at 2